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Support Administrator

Yellow Door
Southampton (Hybrid)
£22,308 to £24,586 FTE
Full-time or part-time (Up to 37.5 hours pw (part-time considered))
Job description

Support Administrator 

Project Support Administrator (ISVA) Client Navigator

Yellow Door is an amazing charity that is quite literally changing lives for the better in the Southampton area, with a team of around 100 staff and volunteers, working together to prevent and respond to domestic and sexual abuse.  We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 clients to provide crucial support, information, and in some cases a lifeline.  Right now, our services have never been more in demand, so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?  

Independent Sexual Violence Service (ISVA) 
Client Navigators

We are looking for a hardworking and motivated person with a ‘can do’ attitude to join our ISVA Team. You will be first point of contact for client referrals, follow ups and queries into the ISVA Service at Yellow Door. You will process referrals and be responsible for making initial calls to clients entering the Service. You will use our Client Management System to ensure client records are maintained and updated. For the role you must have strong customer service, organisation and administration skills with an excellent attention to detail. 

We care about the wellbeing of our team and offer training and reflective practice. 

We pride ourselves on being an inclusive place to work, where everyone can feel they belong and has something valuable to contribute.  For this reason, we warmly welcome applicants from all parts of our rich and diverse community, particularly those from under-represented groups.

Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the roles. Once your application has been reviewed we will contact you if you have been shortlisted for an interview.

Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development. We operate a TOIL system to support flexible working.


All successful candidates will be subject to safer recruitment procedures, including an enhanced DBS check.

Location: Southampton 
Contract: Full Time, Permanent 
Up to 37.5 hours pw (part-time considered)
Salary: £22,308 to £24,586 FTE 

REF-214 520

Posted on: 04 June 2024
Closing date: 01 July 2024 at 23:30
Job ref: REF-214520
Tags: Admin, Project Management