Programme Administrator

We are seeking an organized and proactive individual who thrives in a collaborative environment. The ideal candidate will possess excellent administrative and communication skills, with the ability to manage training enquiries efficiently and issue certificates promptly. They should be able to work autonomously and be committed to helping delegates access training and resources.

Role Requirements 

Duties will include but not be limited to: 

General Administration: 

• Supporting with the day-to-day requirements of the delivery leadership team. 

• Issuing certificates to delegates on completion of training. 

• Dealing with enquiries in relation to training and booking delegates on to the relevant training. 

• Supporting delegates to access training and resources. 

• Minuting meetings. 

• Supporting with resource uploads to our website and portal. 

• Managing workshop bookings on our website 

• Uploading information to our CRM system, ensuring information is up to date. 

• Developing email lists to share information to delegates about relevant training. 

• Manage office supplies and place orders for merchandise. 

• Maintain online documentation / Ygam SharePoint. 

• Book meeting premises/rooms as required for meetings or training events. 

Information management & communications:  

• Ensure records are maintained in accordance with GDPR/data protection legislation. 

Person Specification  

Essential 

• Previous administration experience. 

• Excellent I.T. skills, specifically Microsoft Office products. 

• Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment. 

• Ability to work as part of a team, as well as working on own initiative. Be self-motivated and progress own work at pace. 

• Excellent communication skills – both verbal and written. 

• Confident in dealing with difficult conversations and complex situations. 

• Capable of working with confidential information and maintaining its security. 

• Process driven, attentive to detail, and with a keen eye for improvement to support productivity. 

• Professional and positive manner and approach; able to establish and maintain good working relationships at all levels. 

• Understanding of (and commitment) to Equality, Diversity, & Inclusion. 

• Employment rights to live and work in the UK. 

Desirable 

• Working knowledge of CRM (preferably SalesForce). 

• Familiarity with WordPress 

• Previous experience of working within the Charity sector.