Quality Assurance & Compliance Lead

Job Purpose

Reporting into the Chief Operating Officer, the post holder will be responsible for leading on quality assurance and compliance across the organisation, including managing and ensuring compliance with ISO 9001 standard and GDPR, allowing Ygam to achieve its strategic objectives effectively and efficiently. The role will also have responsibility for certification of programmes with CPD.

Key Tasks

•                     Lead and encourage a culture of continual improvement across the organisation.

•                     Plan, organise and complete internal audits to ensure compliance with ISO standard and identify business risks.

•                     Review and evaluate operational procedures to ensure continuous improvement and maintain ISO9001 certification.

•                     Manage the internal non-conformance process (DV8) identifying root cause, trends and corrective actions.

•                     Liaise with external auditors to facilitate the annual ISO audit.

•                     Take responsibility for Ygam’s GDPR compliance supported by the In-house Lawyer and Head of Information Systems.

•                     Manage policies, due diligence and consent processes, ensuring that these are adhered to across the organisation.

•                     Oversee Ygam’s Quality Management System (Help Hub) and ensure this is kept up to date across the organisation.

•                     Lead the submission for CPD certification of programmes as required.

•                     Prepare reports for the Senior Leadership Team and Finance, Audit and Risk Committee and attend meetings where required, including internal audit updates, results of quality audits, etc.

•                     Support the management of operational risk, including maintaining Ygam’s RAID Register and ensuring that this is kept up to date across the organisation.

•                     Line manage Ygam’s In-House Lawyer who works for the organisation 1 day per week, primarily on contracts and GDPR compliance.

·                 Any other ad-hoc tasks for QA and compliance, and back-office support as required

Person Specification

Essential criteria:

·       Significant experience of quality management, compliance and process improvement, including ISO 9001 certification.

·       Strong analytical and problem-solving skills to interpret and implement ISO standards.

·       Experience of providing an internal audit service.

·       Experience of producing reports suitable for SLT and board committee level consideration.

·       Excellent knowledge of GDPR compliance, including consents processes.

·       Excellent verbal and written communication skills, and the ability to work with and influence colleagues at all levels across the organisation.

·       Strong IT skills (MS Word, Excel, PowerPoint).

·       Experience of driving projects to achieve agreed outcomes.

·       Strong administration, time management and prioritising skills.

·       Attention to detail and high standards of accuracy.

·       Demonstrable diplomacy and ability to work in confidence

·     Self-starter with ability to work effectively both independently and as part of a team.

·       Willingness to travel regionally and nationally occasionally as required.

·       Right to live and work in the UK.

Desirable criteria:

·       Experience of working in the not for profit/charitable sector.

·       Experience of working in a remote or hybrid environment with a geographically dispersed workforce.