Care & Support Manager (Leveson Centre. York)

If you’re at your best when you’re with people: exercising excellent empathy, active listening, steadying, guiding, signposting and quietly making things feel safer, this could be the most meaningful role you’ve ever done.

York Against Cancer is growing the Leveson Centre: a warm, welcoming, non-clinical space for people affected by cancer. We’re looking for a hands-on Care & Support Manager to lead and develop our person-centred support services, and to nurture the volunteers and small team who make the Centre what it is; a welcoming and supportive environment for all those affected by cancer.

What you’ll be doing

You’ll lead the day-to-day delivery and development of high-quality, non-clinical cancer support at the Leveson Centre. That includes:

• Create a safe, calm, welcoming environment where people feel seen, understood and supported
• Lead safeguarding and welfare concerns with confidence and care
• Manage and developing volunteers (check-ins, boundaries, wellbeing, reflective practice)
• Line manage the Care & Support Coordinator to ensure brilliant front-of-house support
• Improving services by collating feedback, insight and real-world demand
• Build solid relationships with NHS and community partners to strengthen signposting and pathways
• Review impact and reporting service use/outcomes to support funding and growth
• Support at events and outreach as a visible ambassador for York Against Cancer

Who will thrive here

This role is for someone who is:

• Warm, grounded and emotionally intelligent - you can sit with difficult moments without being overwhelmed by them
• Practical and hands on - you don’t “manage from behind a desk”; you’re present, visible and involved
• Calm under pressure - you can make good decisions when things are sensitive, complex or time-critical
• Values-led - you care deeply about dignity, inclusion, compassion and doing what’s right
• A brilliant people-leader - you build confidence in others, set clear boundaries, and help volunteers feel safe and valued
• Comfortable with accountability - safeguarding, quality, and service experience matter to you

What this role will make you feel

Done well, this job will leave you with that rare sense of:

• “I made today easier for at least one person”
• “I helped create a place where people can breathe again.”

You’ll feel trusted, relied upon, and proud, because the work is real, human centred and impactful.

What we’re looking for

• Experience delivering or managing support services in health, social care, or a charity setting
• Experience supporting people affected by cancer or long-term conditions or related experience in similar sector
• Experience managing/supervising staff and/or volunteers
• Safeguarding experience (and the confidence to lead on it)
• Excellent communication skills and the ability to handle emotional situations with empathy and professionalism
• Strong person-centred approach, integrity, resilience and adaptability

Desirable: knowledge of cancer services/pathways; voluntary/community sector experience; relevant qualification (health, social care, counselling, wellbeing).

Permanent Role - Hours: 32 hours across a 4-day week + 3 flexible hours (occasional out-of-hours for events/charity needs)

Salary: c. £33,000–£35,000

Benefits: Contributory pension scheme, private health insurance, local gym discounts

Location: York (Leveson Centre) with occasional travel

Reports to: Chief Executive Officer

Direct reports: Care & Support Coordinator and volunteers

Ready to apply?

Send us:

• Your CV
• A covering letter
• A short 3–5-minute video explaining why this role, why now, and what you’d bring to the Leveson Centre culture. 

Closing date: 30th April 2026

If you want a role where compassion and leadership go together, and where your presence will genuinely change someone’s day, we’d love to hear from you.

Interviews

1st round – Thursday 7th May

Final Interview – Thursday 14th May