Jobs

Our Aims

The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre  projects managed include those for older people, youth, children center services, volunteering and community champions.  Through these projects UPG hopes to enhance the health, wealth and well-being of the centers’ users.

Role

We are looking for a dedicated and compassionate caretaker to join our team

In this role, you will be responsible for the general upkeep and maintenance of our facilities, as well as caring for the welfare of those under our care.

This includes everyday tasks such as cleaning, carrying out minor repairs, overseeing security measures, and aiding and supporting to our residents or occupants.

Our ideal candidate is reliable, empathic and has a genuine passion for helping others.

They should have excellent communication skills and a strong attention to detail

Main Responsibilities

• Perform regular inspections of the premises to identify and fix maintenance issues, such as leaks or breakages
• Keep an itinerary of tools and jobs
• Manage supply inventory and reorder supplies as needed
• Carry out cleaning tasks such as sweeping, mopping and dusting, to ensure the premises are kept clean and tidy
• Conduct minor repair work, including fixing broken locks, replacing light bulbs and carrying out basic plumbing work
• Monitor the property’s security systems and respond to alarms or potential threats
• Manage waste disposal and recycling activities
• Maintain outdoor areas, such as gardens and parking lots, including pruning shrubs and removing snow or debris
• Coordinate with professional repair services and contractors when required
• Ensure compliance with heath and safety regulations – Fire drills, Gas checks etc
• Assist in arranging events and hires at the premises
• Respond to emergency situations promptly

Working with Others

• Work well with colleagues and tenants
• Polite and professional
• Excellent communication skills

• Location: Bristol (BS7 & BS10)
• Salary: £40,310.40                                              
• Hours per week: Full time (37.5 hours) & participation in an on-call rota
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5

Requirements 

• Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification.
• Experience: You have experience managing teams and have experience working with adults with learning disabilities and autism.
• Communication: You are adept at using a variety of communication aids and developing robust support plans.
• Compliance: Experience working with several compliance IT platforms is desirable.
• Behaviour Support: You understand positive behaviour support and have experience using Proact-SCIPr-UK®.
• Driving: You must be a driver with access to your own vehicle

Are you an experienced manager ready to make a real difference? We are seeking a skilled and confident leader to join our two supported living locations in Bristol, supporting adults with learning disabilities to live their lives their way. Our services are CQC regulated and focused on person-centred approaches.

About the Role

As Supported Living Manager, you will play a crucial role in ensuring we continue our goal of making a difference every day. You will work closely with an Operations Manager, external practitioners, and the local authority to meet compliance requirements and deliver consistent, high-quality support.

You will be responsible for:

• Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles.
• Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words.
• Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively.
• Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements.
• Applying positive behaviour support and using Proact-SCIPr-UK® approaches within the service.
• Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division.

Why Join Us?

What we do matters. The adults we support have so much potential and, with the right support, can achieve great things. We are looking for a manager who can inspire, lead, achieve, and make a real difference to the people we support and their teams. If you are passionate about person-centred care and ready to take the next step in your management career, we would love to hear from you!

What Benefits Will I Have?

We offer a range of benefits that you can mix and match to suit your needs, including:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Vivup: Spread the cost of home and electronics items, or a bike to cycle to work, via salary reductions.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

Ready to Lead and Inspire?

If you’re looking for a role where you can truly make an impact, inspire your team, and help individuals realise their potential, we’d love to hear from you. Join us and become a driving force in empowering people to live fulfilling, independent lives on their own terms.

Apply today and start making a difference!

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We reserve the right to close this advert early if sufficient applications are received.

We are looking for someone who:

• Understands the power of sport to unite and uplift communities.
• Brings senior leadership experience in the required competencies of fundraising, communications and income strategy.
• Is confident managing relationships with high-value funders and partners.
• Has a deep understanding of inclusive storytelling and impact measurement.
• Can think big, act boldly, and build a strong and sustainable future for our movement.

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. 

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission.

About the role

To promote a positive health, safety and wellbeing culture and be responsible for the provision of advice, guidance and support for staff and volunteers on all health, safety and wellbeing related matters, including the implementation and application of new and updated legislation, codes of practice, and safe working procedures.

To ensure that health and safety effectively contributes to the Trust’s strategic objectives, to embed best practice across the Trust’s operations, and drive compliance, identifying improvements, and creating a safe, sustainable workplace. The role requires a consultative, collaborative and pragmatic approach to finding solutions and appropriate measures to support the Trust’s day to day activities and improve standards.

About the Trust

Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our head office is based in the attractive setting of Verulamium Park on the outskirts of St Albans.

Our staff team are enthusiastic, friendly and committed to wildlife conservation and exemplifies our values of professionalism, valuing contributions by others and continuing to improve.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more on our website.

As an employer we are committed to promoting and protecting the physical and mental health of all our staff.

You can find out more on the Herts & Middlesex Wildlife Trust website jobs section. 

Please see our recruitment pack for more information and on how to apply.

Closing Date is Wednesday 3 September at 9am.

We are recruiting for a Public Affairs Lead to join our team in London; the scope on this job involves….

Job Title: Public Affairs Lead

Location: Hybrid with the requirement to occasionally work at our Head Office (Vauxhall). This work will also require regular travel to Westminster to attend stakeholder meetings and events.
Salary: £38,674.05 per annum (this is inclusive of a London Weighting allowance of £3,000 which may be applicable depending on your home location and any agreed permanent homeworking arrangement).
Contract type: Full time, Fixed term (12 months)

Hours: 37.5

Refuge is recruiting for a Public Affairs Lead to join it's successful Policy and Public Affairs Team.

The Public Affairs Lead will be responsible for designing the public affairs plan, drafting briefings for stakeholders and leading a programme of impactful parliamentary events to drive meaningful change to law and policy for the benefit of survivors of domestic abuse. The successful candidate will bring experience of public affairs and stakeholder engagement, excellent communication skills and excellent interpersonal skills and political judgement.

This an exciting opportunity to influence government at the highest levels and play a key role in driving systemic change to end Violence Against Women and Girls. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 1 September 2025

Interview date: 10 & 11 September 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

POSITION OVERVIEW

The Programme Development Manager represents an evolution from our Programme Manager role, focusing on shaping the future direction of The Avenues Youth Project's programmes whilst maintaining oversight of current delivery. This isn't just about managing what we do now, it's about looking ahead and designing what comes next.

Working closely with the Programme Director, you will be responsible for researching innovative approaches to youth work, developing funding proposals, and creating programmes that respond to the changing needs of young people aged 8-19. We need someone who can think creatively about engagement whilst keeping an eye on emerging trends and opportunities in the sector.

As a member of the senior team, you'll help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Programme Innovation and Strategic Development

Programme Design and Innovation

● Research and develop innovative programme concepts that address emerging needs of young people within the community, utilising best practice from across the youth work sector.

● Lead comprehensive design processes for new initiatives, collaborating with lead youth workers, young people, families and community partners to ensure programmes are relevant and effective.

● Create detailed programme frameworks incorporating learning outcomes, delivery models, resource requirements and sustainability strategies.

● Plan, develop and deliver allocated youth work projects that meet organisational aims, taking responsibility for budgeting, planning, delivery, monitoring and evaluation.

Current Programme Oversight

● Collaborate in overseeing the recruitment, retention and progress of young people across assigned programmes, working to ensure consistent engagement and positive outcomes.

● Participate in necessary working groups and initiatives on behalf of the team, liaising with a wide range of youth service providers to ensure AYP is represented in appropriate forums and relevant partnerships.

● Have proactive contact and engagement within the community, maintaining visibility and building relationships that support programme delivery.

● Work with the Programme Operations Manager to report and respond to the Programme Director and senior team on the planning, development, delivery and progress of youth work programmes.

● Ensure all data collection, documents and record keeping is up-to-date and meets the requirements of the Impact and Evaluation Manager.

● Monitor programme attendance patterns and young people's progression, identifying opportunities for enhanced engagement or additional support.

● Coordinate with the Programme Operations Manager and Lead Youth Workers to ensure consistency of approach and share effective practices across different programme areas.

Community Partnerships and External Relations

Strategic Relationship Building

● Establish and maintain strategic relationships with schools, colleges, community organisations, local authorities and other youth providers to develop collaborative networks.

● Represent AYP at community forums, working groups and sector events, maintaining awareness of local priorities and identifying partnership opportunities.

● Develop collaborative programmes with partner organisations, combining resources and expertise to maximise impact.

● Engage with families and community members to understand their aspirations for young people.

Programme Partnerships

· Support the Programme Director in developing and maintaining key relationships and partnerships.

· Establish positive working relationships with external agencies delivering youth work with us and those supporting organisational development.

· Work with the Engagement, Communities and Culture Manager, to develop and maintain effective long-term community partnerships to boost membership at AYP.

Research, Evaluation and Quality Assurance

Evidence-Based Development

● Maintain current knowledge of research and best practice in youth work, particularly relating to our target demographics.

● Commission or conduct research projects to inform programme development decisions and enhance service delivery.

● Collaborate with the Impact and Evaluation Manager, to analyse data from existing programmes to identify effective practices and areas requiring improvement.

● Collaborate with the Impact and Evaluation Manager to establish robust evaluation frameworks for new programmes.

● Work with the Impact and Evaluation Manager to understand and articulate funder objectives throughout programme design and delivery.

Quality Standards and Continuous Improvement

● Develop quality standards and frameworks for all programmes, ensuring alignment with organisational values.

● Collaborate with the HR Manager to create comprehensive training materials and guidance documentation for staff delivering new programmes.

● Monitor programme quality through systematic observation, feed \back collection and data analysis.

● Lead programme effectiveness reviews and provide recommendations for improvement.

● Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Staff Leadership and Development

● Line Management of Programme Operations Manager and Lead Youth Workers - including regular observations, formal supervisions, annual appraisals, and investing in their professional development.

● Attend Line Managers training and regular sessions with HR Manager.

● Deliver reflective practice sessions to the youth work team to support continuous professional development as part of our Learning and Development plan, in collaboration with HR Manager.

● Assist in recruiting or contracting new workers, tutors or teachers as required.

Funding and Financial

Strategic Funding Development

● Collaborate with the Fundraising Manager to identify funding opportunities that support programme development priorities and organisational objectives.

● Contribute to funding applications for new programme areas, ensuring proposals demonstrate clear impact potential and realistic delivery plans.

● Develop comprehensive business cases for programme expansion, including cost-benefit analysis and risk assessment.

● Monitor funding environments and policy developments that may influence programme design.

Financial Administration

● Work with the Finance Controller to ensure high-level financial administration and record keeping, with accountability for project expenditure.

● Maintain clear understanding of AYP's programme budgets and finances, with responsibility for budgeting, monitoring and reporting of assigned budgets.

● Participate in regular budget meetings with the Programme Director and work with the Finance Controller to ensure costs remain within budget.

● Check and approve Lead Youth Workers timesheets for allocated budgets and resolve discrepancies.

Safeguarding and Compliance

● Act as Designated Safeguarding Lead and carry out responsibilities in strict accordance with AYP's Safeguarding Policy,

● Work with TACs, PRUs, Police, Early Help Teams, MARFS, LADO etc. where required to ensure safety of all young people, staff and volunteers,

● Act as main point of contact for safeguarding referrals, working in partnership with other agencies to ensure safety and wellbeing,

● Maintain comprehensive knowledge of safeguarding practices and current legislation.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally.

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Since the charity’s origins, Caring in Bristol has been powered by the input of hundreds of grass roots volunteers from around Bristol. People give their time and expertise to all our services in different ways, ranging from casual volunteering shifts to long term in-depth consultation about our work in their communities. This role will work across the organisation to build, strengthen, and sustain a strong team of volunteers and community participants to support our strategic priorities. 

The postholder will be responsible for leading on all aspects of our volunteering and community participation programme, including developing and implementing policies and procedures, managing the assigned budget, as well as recruitment, induction, training, support, engagement and retention of volunteers.

Our Volunteers 

We utilise volunteers and community participants across all areas of our work to support and enrich the work we deliver. It is important to understand the different sets of volunteers we work with: 

Winter – over 400 volunteers come together each winter to run our Caring at Christmas day centre and distribute food deliveries across the city. Caring at Christmas has a legacy of over 30 years and relies on a range of volunteers from highly experienced to completely new to the organisation. Additionally, during particularly cold weather, Caring in Bristol volunteers support emergency shelters in the evenings and mornings. 

Food clubs – a small but committed set of volunteers help deliver our Bristol Goods food support programme. We have a fantastic set of regular volunteers at our Hartcliffe and city-centre food clubs with plans for a new location soon. 

Youth services –our accommodation project launched in July 2024, providing four bedrooms for 18-25 year olds each night. Our youth team also run group sessions throughout the week. Volunteers are needed to provide invaluable support to these activities to ensure the young people feel welcome and comfortable. 

Co-Production and Consultation Participants – our committed group of community members are essential to shaping the way we work, taking their housing knowledge out in the wider community. They are often used as a focus group for housing/policy consultations, supported by our Outreach Worker. This work is established in South Bristol, and we are developing a similar group in North Bristol. 

Community Advocates – This is an exciting area of work we wish to develop and grow over the next year; training up community members on Housing Rights and routes for support, empowering them to share this knowledge, signposting those in need of support so to prevent homelessness. 

Fundraising & Office Volunteers – we often have tasks that volunteers can help with which help the “back office” of the charity. This could include helping to organise events, fundraising activities, stuffing mailing envelopes, stocktaking our food store or offering specialist skills /advice. 

Person Specification 

We expect you to meet most of these criteria. However, we don’t expect you to meet every point and welcome applicants with transferable skills and an ability to apply themselves in a new context. 

• Experience of recruitment or marketing opportunities in the charity sector 

• Experience of leading and motivating a team of volunteers 

• Understanding of co-production approaches and a demonstrable commitment to empowering community members

• Demonstrable knowledge of the motivations for volunteering and the different needs or requirements that volunteers may have 

• Clear understanding of the legalities around volunteer management and health & safety 

• Experience of working in partnership with other groups and organisations in innovative ways to achieve social impact. 

• The ability to build rapport quickly and maintain effective working relationships with a range of very different stakeholders. 

• Persuasive written communication, able to produce copy for news and marketing pieces as well as clear and concise email responses to a very active inbox 

• Strong IT skills including the ability to use database systems and train others 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Proven ability to give and receive feedback objectively and sensitively, with a willingness to challenge constructively. 

• A passion to change Bristol for the better 

Witness Service Deputy Team Leader (Court Services) - York, Harrogate and Scarborough

Location: York Magistrates' Court with cover for Harrogate Magistrates' court and Scarborough Magistrates'

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

Please note, the Witness Service is due to transfer out of Citizens Advice in April 2026. This is an exciting time for the Witness Service and for you to be part of shaping our future with a new provider.

The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s (as mentioned above).

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will be responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for
Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

To apply
To apply please submit an anonymous CV and anonymous cover letter that explains, with examples, how you meet the criteria below:

• Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders
• Experience of working with a team of volunteers or as a volunteer
• Experience of working directly with a diverse range of clients or service users

Please note, provisionally, interviews will be held on 9th September 2025

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

We are seeking a meticulous and detail-oriented individual to fill the role of Data Quality Officer within our organisation. This position is pivotal in ensuring the accurate and timely generation of reports that provide insights into our therapy services' performance and impact. The Data Quality Officer, with support from the Operations Manager, will be responsible for developing and maintaining the organisation's data reporting processes from end to end, including gathering data, analysing trends, and presenting findings in a clear and compelling manner.

Working closely with various stakeholders, including management, external funders, staff and therapists, the Data Quality Officer will play a key role in translating data into actionable insights that drive decision-making and demonstrate the effectiveness of our therapy programmes and other services. This position requires a keen eye for detail, strong analytical skills, and the ability to communicate complex information effectively to both technical and non-technical audiences.

A significant aspect of this role involves reporting to external funders, such as government agencies, foundations, and donors. You'll be responsible for compiling comprehensive reports that demonstrate the effectiveness of our programmes and ensure compliance with funder requirements and deadlines.

The ideal candidate will have a passion for data-driven decision-making and a commitment to ensuring the accuracy and integrity of our reporting processes. They will thrive in a fast-paced environment, where they can leverage their expertise to contribute to the overall success of our mission.

The succesful candidate will be based at either our Worthing or Crawley site, based on their preference. Hybrid working arrangements may be available, subject to the needs of the role and the suitability of the candidate.

POSITION OVERVIEW

The Programme Operations Manager is responsible for the operational delivery of our programmes being delivered to young people aged 8-19. This role ensures consistent, high-quality service provision through effective team leadership and comprehensive oversight of programme activities.

Key responsibilities include direct management of the youth work team and supervision of programme implementation to maintain service standards aligned with organisational values. The postholder ensures operational effectiveness through resource allocation, staff support, and robust quality assurance processes.

Working alongside the Programme Development Manager, this position translates organisational objectives into practical programme delivery through systematic implementation and monitoring. The role involves providing youth workers with appropriate resources and professional support to achieve optimal outcomes for young people.

The Programme Operations Manager contributes to organisational decision-making whilst maintaining hands-on programme management. This balance ensures service delivery meets established standards and regulatory requirements.

The position demands proven leadership capabilities, operational expertise, and commitment to youth development principles within our structured framework.

You will help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Quality Assurance and Standards Management

· Support the Programme Development Manager to develop, implement, and maintain comprehensive quality assurance frameworks for all youth programmes, ensuring consistent delivery of high standards across all activities.

· Establish quality indicators and performance metrics for programme delivery, conducting regular monitoring and evaluation to ensure continuous improvement.

· Design and implement quality audit procedures, conducting systematic reviews of programme delivery, facilities, and resource utilisation.

· Create and maintain quality documentation, including standard operating procedures, best practice guidelines, and compliance frameworks.

· Ensure all programmes meet regulatory requirements, funding obligations, and sector best practice standards.

· Implement corrective action procedures when quality standards are not met, working with teams to identify solutions and prevent recurrence.

· Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Youth Worker Team Management and Development

● Provide direct line management to youth workers and volunteers, ensuring clear role expectations and performance standards.

● Attend Line Managers training and regular sessions with HR Manager.

● Implement robust induction programmes for all new team members, ensuring thorough understanding of organisational values, procedures, and quality expectations.

● Conduct quarterly supervisions and annual appraisal with line reports, providing professional support, guidance, and performance management.

● Conduct systematic observation of youth work sessions, providing constructive feedback and identifying development opportunities.

● Foster a culture of continuous professional development, identifying training needs and supporting career progression opportunities.

● Ensure adequate staffing levels for all programmes, managing rotas, cover arrangements, and resource allocation effectively.

Programme Operations and Delivery Oversight

● Oversee day-to-day operational delivery of all youth programmes, ensuring smooth running of activities and services.

● Collaborate with the Engagement, Communities and Culture Manager to monitor programme attendance, engagement levels, and participant outcomes, implementing strategies to maximise positive impact.

● Collaborate with the Programme Development Manager to ensure all programmes operate within approved budgets, monitoring expenditure and resource utilisation.

● Coordinate programme scheduling, space allocation, and resource distribution to maximise efficiency and participant experience.

● Implement risk management procedures for all programme activities, always ensuring health and safety compliance.

● Collaborate with the Programme Development Manager to oversee marketing and recruitment activities for programmes, working with relevant teams to ensure optimal participation levels.

Safeguarding and Compliance

● Ensure that full compliance with safeguarding policies and procedures are adhered to.

● Implement comprehensive safeguarding training for all team members, maintaining records and ensuring regular updates.

● Manage safeguarding incidents and concerns.  In the absence of the Designated Safeguarding Leads liaise with external agencies including social services, police, and other statutory bodies.

● Monitor and maintain health and safety standards across all programme areas, conducting regular risk assessments and safety audits.

● Ensure compliance with all relevant legislation, including data protection, health and safety, and equality requirements.

Data Management and Reporting

● Oversee collection, analysis, and reporting of programme data, ensuring accuracy and compliance with funder requirements.

● Contribute to the preparation of regular reports for leadership team, funders, and external stakeholders on programme performance and quality indicators.

● Maintain comprehensive records of all programme activities, participant outcomes, and quality assurance measures.

● Implement feedback mechanisms for participants, parents, and stakeholders, using insights to drive continuous improvement.

Partnership and Stakeholder Management

● Develop and maintain relationships with local schools, community organisations, and partner agencies.

● Represent the organisation at multi-agency meetings and sector networks, promoting collaborative approaches to youth work, as required.

● Coordinate with external providers delivering services within AYP premises, ensuring quality standards are maintained.

● Build positive relationships with parents and carers, maintaining regular communication about programme delivery and young people's progress.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared.  It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change.  Consequently, The Avenues will revise this Job Description as required in consultation with post holders. 

ABOUT YOU 

● A Level 3 or above Youth Work Qualification is desirable, or experience equivalent. 

● Minimum 3 years frontline youth work experience with 8-19 year olds

● Demonstrate significant project management experience. 

● Strong people management skills

● Proven ability to design, oversee and implement a youth programme, and experience in leading and managing youth work activities. 

● Strong analytical, organisational and communication skills, with a structured approach and ability to be flexibility.

● Experience managing budgets and members expectations.

● Proven track record in creating and building relationships with local partners to enhance a youth programme.

● Understanding and empathy of current issues young people face.

● Strong understanding and knowledge of safeguarding procedures and commitment to safeguarding

Personal qualities:

● Passion for youth work and belief in young people's potential

● Creative thinking balanced with evidence-based practice

● Resilience and flexibility in a dynamic environment

● Ability to work collaboratively and thrive as part of a team.

● A proactive approach, self-motivated and enthusiastic with high levels of initiative. 

● A genuine passion for working with young people, with a strong empathy to the vision, mission and values of The Avenues. 

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Legal Advocate (benefit appeals), Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

We are seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

 About You

• You have solid experience advising on welfare benefits and housing law, including issues like homelessness, entitlement, and disability benefits.
• You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
• You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
• You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
• You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
• You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

· Work in line with the purpose, vision, mission, and values of the LIC.

· Deliver high-quality information and advice on housing and welfare benefits according to client needs. 

· Manage your own caseload and undertake casework with minimal supervision.

· Provide services in accordance with all relevant quality standards.

· Create and maintain comprehensive client and service provision records, using information technology and other systems.

· Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.

· Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.

· Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.

· Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.

· Work collaboratively with internal teams and services.

· Attend any outreach including social groups as required.

· Ensure safeguarding measures for vulnerable adults and children, as well as the health and safety of staff, volunteers, and clients, are followed in line with established processes.

· Comply with LIC policies and procedures, including those relating to confidentiality, data protection, equality, and diversity.

· Participate in meetings and commit to personal learning and professional development.

· Carry out any other reasonable duties as directed by management.

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Your role is to manage a range of Central Services for the Eikon Charity and to be a familiar constant presence in the Eikon offices. Central Services includes IT, Data Compliance, Health and Safety, Facilities. Facilities includes the site at Fullbrook and the associated site maintenance of the cabins and the garden. In addition to this you will line manage the reception function on site. A portion of the role will be managing outsourced providers who are accountable to support the specialist nature of these services. These outsource providers include Health and Safety (Croner) IT (ramsac) Data Protection (Satswana). You will also support the service data management work, this involves monthly reporting and service data provision, in accordance with the reporting calendar.

Responsibilities 

IT Management

• Manage the operational IT delivery via Eikon’s IT partner (ramsac) 
• Manage the continuous improvement of the IT infrastructure
• Oversee and direct the work and tasks of the data officer (IT support)
• Attend quarterly management meetings with outsourced IT provider including technical IT consultant visits
• Oversee Help Desk approvals
• Review monthly total IT estate in partnership with ramsac and Data Officer
• IT hardware, software and comms:
• Manage the relationship with repair partner (one touch) and disposal partner (CPR)
• Manage the procurement processes for hardware, the installation and allocation of hardware (e.g. printers, AV equipment, laptop, mobile devices, wifi infrastructure etc.) with the support of the Data Officer
• Manage the communications licenses with our comms partner (DRC) 
• Oversee the MS license estate and allocation of MS software and our third party applications
• Contribute to planning and assist with the delivery of the IT roadmap

Data Protection and Management 

• Manage data compliance in accordance with relevant legislation and regulations (GDPR), with support from the fractional data protection provider, Satswana
• Manage the relationship with Satswana (outsourced Data Protection Officer)
• Ensure Data Protection Impact Assessments are in place across the organisation
• Recording and reporting of routine data breaches, escalating if significant breach has occurred

Data Reporting (Services)

• Support with the provision of data to help monitor and evaluate all services in line with ambitions 
• Collaborate with line manage on bespoke data requests
• Support the organisation in ensuring data integrity of reports 
• Manage the monthly reporting templates (Mindworks outputs, Data Protection Impact Assessments, Internal outputs and Internal outcomes)
• Manage the quarterly reporting templates (Mindworks outcomes, Innovations Grant, Youth Support Practitioners end of term reporting, Fundraising Strategic reports, data for exec report and data for bespoke reporting requests)
• Responsible for reviewing and recommending changes to the Data Protection Policy

Fire, Health and Safety

• Responsible for fire, health and safety management and standards across the whole organisation, supported by a specialist organisation (Croner)
• Responsible for managing the Health and Safety relationships with the outsourced provider (Croner) 
• Responsibilities include but aren’t limited to:
  •  Fire, Health and Safety Policy
  • Ensuring Fire Health and safety procedures in place for the Fullbrook site
  • Monitoring and where possible ensure the organisation is implementing the relevant policies, procedures and associated forms across the organisation for Fire, Health and Safety
  • Raising Fire, Health and Safety risks and working collaboratively with Leadership to put in place measures to mitigate against them

Facilities

• Manage the facilities at Fullbrook, including the provision of reception roles and responsibilities, office and garden maintenance and support to onsite teams, interior and exterior décor – including noticeboards 
• This includes line management of your team and dotted line supervision for garden club volunteers for garden maintenance; this includes managing the relationship with the gardening contractor
• Overseeing annual compliance checks. e.g Pat Testing; Smoke alarms; air conditioning units
• Managing the relationship with the outsourced cleaning contractor (Minster Cleaning Services)
• Responsible for reception cover. From time to time it may be necessary for you to support in filling gaps in reception cover. i.e. sickness/holidays/absence
• In collaboration with colleagues continuously improve the facilities space, always focusing on the service users and underpinned by a strong ethos of equality diversity and inclusion, wellbeing and safeguarding
• Responsible for coordinating scheduled and unscheduled site maintenance
• Review, with oversight from appointed Trustee, our organisational insurance; ensure it is fit for purpose, renewed in a timely manner and manage the relationship with our Brookers WRS

About The Role

St Mungo’ s Hackney Move On service provides semi-independent accommodation consisting of 39 bed spaces split between 7 shared properties to people exiting short stay/long term hostel/supported housing provisions in preparation for independent general needs accommodation. Clients accessing our services have all experienced homelessness, may be in recovery for substance or alcohol use or an addressed mental health need or are currently positively engaged with external services around any identified needs.

Our team is looking for a Housing and Lettings Worker who will play a key role in providing a welcoming, safe and supportive environment while providing housing and tenancy related management support to clients at the service. You will be responsible for the quick turn-around of bed space voids and supporting new/current clients with benefits claims, accessing relevant health care and treatment appointments and signposting to other relevant support services. Additional responsibilities will include:

• Working as part of a team in to ensure that a person-centred approach is taken when working with clients
• Advice and assistance to clients in relation to fulfilling tenancy conditions
• Advice and assistance to clients to identify and access move-on options
• Taking the lead on the process of clearing rooms when residents leave, deal with housing management and maintenance issues across our 7 sites and support the day to day running of the office and other communal areas.

Hackney Move On is staffed on a rota basis between the hours of 9am–9pm, including weekends and Bank Holidays and includes periods of lone working.

About you

This role will suit people with some experience of housing or property management, experience of providing excellent service and managing complex and difficult situations in relation to people. You should also have:

• Good communication skills and the ability to work with others whilst managing your own time.
• A non-judgemental approach to working with homeless people and an understanding of the needs and support requirements of vulnerable clients on low (or no) incomes; including those with mental health and/or substance dependency problems.
• Ability to learn internal systems, processes and IT applications to manage compliance within the service.
• Good organizational and time management skills.

St Mungo's is committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 2nd September 2025

Interview and assessments on: w/c 15th September 2025

What we offer

· Excellent Development and Growth Opportunities

· A Diverse and Inclusive Work Place

· Great Pay and Other Benefits

About the role

We’re looking for a passionate and driven Service Manager to lead our team at Birkenhead Street, a 31-bed hostel in Camden offering 24-hour supported accommodation to single adults. This is a unique opportunity to shape a service that puts people first, working in a trauma-informed and person-centred way.

What You’ll Be Doing

As Service Manager, you’ll be at the heart of the service, responsible for both strategic development and day-to-day operations. You’ll lead, motivate and support a dedicated team including a Deputy Manager, Project Workers, Duty and Night Staff, Cleaners, and locums. In addition to:

• Manage the service rota and ensure smooth operational delivery.
• Build strong partnerships with external agencies to enhance outcomes for residents.
• Champion inclusive support, including working closely with the Women’s Safe Space to address the specific needs of female residents.
• Ensure the service meets contractual obligations and reflects best practice.
• Continuously review and improve service delivery in line with St Mungo’s policies.
• Support residents with high-quality, strengths-based care and advice tailored to their goals.
• Monitor budgets and provide insightful reports using both quantitative and qualitative data.

About You

We’re looking for someone who is a confident and compassionate leader with experience in hostel or service management, as well as:

• Skilled in communication, problem-solving, and emotionally intelligent leadership.
• Committed to continuous improvement and passionate about making a difference.
• Able to navigate complex challenges and maximise available resources to support residents.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 2nd September 2025

Interview and assessments on: 12th September 2025

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits