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Top job
International Seafarers' Welfare and Assistance Network, Remote
£48,000 per annum (pro rata for part time hours)
Seeking an experienced helpline professional to lead the strategic development and management of ISWAN's helpline services.
Posted 2 days ago
Closing in 3 days
Anna Freud, Multiple Locations (Hybrid)
£31,200 per annum, plus 6% contributory pension scheme
Are you a Wellbeing Practitioner looking to make a difference to children and young people’s lives?
Posted 2 days ago
Closing in 6 days
The Sick Children's Trust, London (Hybrid)
£40,000 - £45,000 per year
We are looking for a passionate, innovative and proactive Regional Community Fundraising Manager
Posted 2 days ago Apply Now
Closing in 4 days
The Green House Bristol, Saint Paul's (On-site)
£40,430 FTE per year (to be pro-rated for working part-time)
We have just secured national funding for the first time for the VOICE Project and are looking for a Senior VOICE Practitioner
Posted 2 days ago
Blesma, The Limbless Veterans, Chelmsford, Essex (Hybrid)
£29,000 - £31,000 per year based on experience and skills
Do you excel at organizing fundraising events & marketing campaigns? Join our team as a Community & Events Fundraising & Marketing Officer.
Posted 2 days ago Apply Now
Business Launchpad, London (Hybrid)
£35,000 - £40,000 per year ( based on experience)
Join Business Launchpad as Fundraising Manager, turn passion into impact and empower the next generation of young entrepreneurs.
Posted 2 days ago Apply Now
London Diocesan Fund, London (On-site)
£50,600 per year
The London Diocesan Fund (LDF) is seeking a Digital Workplace Manager to play a key role within the ICT team, based at London Diocesan House
Posted 2 days ago
Cyfannol Womens Aid, Pontypool (On-site)
£23,970 - £24,480 per year
Provide specialist, holistic support to 18–25-year-olds affected by domestic or sexual abuse in Torfaen community services.
Posted 2 days ago
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
Help us fight poverty inequality!
Posted 2 days ago
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731
The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions
Posted 2 days ago
Impetus, London (On-site)
£102,992 per year
We are looking for our next Director of Public Affairs, someone who can inspire our brilliant Public Affairs team & spearhead communications
Posted 2 days ago
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£26,864 (FTE)
This role is an exciting and diverse one. You will provide holistic and person-centred support to children, young people and adults
Posted 2 days ago
Closing in 5 days
Breast Cancer Now, London (Hybrid)
£44,000 - £48,000 per year
Breast Cancer Now is looking for a digital product operations manager to ensure our digital platforms remain robust, and secure
Posted 2 days ago
Lifelites, London (Hybrid)
£32,900 - £40,000 per year
Trainer & Engagement Officer wanted! Join Lifelites to strengthen partnerships, deliver training & drive our ambitious expansion programme.
Posted 2 days ago Apply Now
Page 19 of 90
Remote
£48,000 per annum (pro rata for part time hours)
Part-time (21 hours per week)
Permanent
Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 02 October 2025
Closing date: 21 October 2025 at 17:00
Tags: Advice / Information, Customer Service, Counselling, Operations, Business Intelligence, Compliance / Quality, Customer support, Health and Safety, Helpline, Human Rights, Mental Health, Monitoring and Evaluation, Psychology / Therapy, Safeguarding, Strategy, Wellbeing, Governance / Management

The client requests no contact from agencies or media sales.