Jobs

We are looking for a motivated and experienced HR professional to deliver high-quality HR operations at CIEH. This is a broad and rewarding role - you’ll look after CIEH’s HR function, as well as modernising our systems and processes and acting as a key partner to teams across the organisation, helping to build a positive and high-performing workplace culture.

This is a fantastic opportunity for someone who is excited by the opportunity to make improvements and have a significant impact. If this is you, and you have strong generalist HR experience, a good understanding of UK employment law and the ability to work both independently and collaboratively then we would love to hear from you.

Finance Manager Job Description

Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-25 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme.

Our income has substantially  increased from £382k in 19/20 to £1.71 million in 23-24. We’ve had to adapt quickly, developing and retaining a much larger staff group, using our data better and improving our marketing.

Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly.

Our current finance manager has been pivotal to Brent Mencap’s recent growth, adapting to paying more people, dealing with complicated invoices, making sure we get paid promptly, being as diligent about a project budget worth 5k as our overall budget and supportive with staff  wage queries. While there is lots of data input, reconciling, processing purchase orders, the role involves real involvement in project development, monitoring with other managers and face-to-face involvement with users and staff. It’s never boring and definitely not for the faint hearted!!

As Finance Manager for Brent Mencap, you will have a key leadership position. You will be responsible for the strategic and operational oversight of our finances, ensuring compliance with all statutory requirements while ensuring our services are sustainable through sound financial planning. You will work closely with the Executive Director and Trustee Board to provide accurate insights and projections that support long-term growth and resilience.

You will play a pivotal role in reviewing and maintaining our robust finance and administrative system and procedures, managing risks and ensuring our charity finances can support delivery of our mission. You will also contribute to the development of funding applications, tenders, and financial strategies. You will play a key role in supporting funding applications, demonstrating impact through financial reporting, and building processes that enable future growth.

This post is:

• subject to Enhanced DBS Disclosure

• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.

• Candidates must be eligible to live and work in the UK

• Please note our office base is on the first floor of a Victorian building

To be shortlisted,

· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs

Interview details

· A 2-part Interview with senior staff will take place at Brent Mencap on Monday 8th or 15th  September 2025. Shortlisted candidates will be given a paper-based scenario to complete and print at Brent Mencap before the interview

· We anticipate the interviews will take 2.0 hours with a 15-minute break  between scenario and actual interview.

Exciting opportunity for a Programme Officer – make an impact today.

Anna Freud is seeking a Programme Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

You will play a key administrative Postgraduate Studies department within the Education and Training Division, supporting the delivery of UCL-accredited postgraduate programmes. Based in a hybrid work environment, you will provide comprehensive administrative support across all stages of the student life cycle - from admissions and enrolment to assessments and graduation. Key responsibilities include maintaining student records, coordinating teaching days and events, liaising with internal and external stakeholders (including UCL), ensuring compliance with regulations, and enhancing the student experience.

What you’ll bring

Essential skills and experience:

• Proven experience in programme or course administration within higher or further education settings;
• Strong interpersonal, verbal, and written communication abilities, with a diplomatic and professional approach;
• Ability to work accurately with large volumes of information and manage competing deadlines independently;
• Confident user of Microsoft Office and quick to learn university-specific systems and online teaching tools (e.g., Zoom, Teams);
• Able to work both independently and collaboratively, with a strong commitment to high-quality service and student experience.

Key details

Hours: Part-time job-share (14 hours per week): Wednesday and Thursday, 09:00-17:00. Flexible working is possible.

Salary: £31,366 FTE per annum, plus 6% contributory pension scheme.

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract type: Fixed-term, 8 months (maternity cover).

Next steps

Closing date for applications: midday (12pm), Monday 18 August 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 22 August 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in week commencing 1 September 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Global Programmes Manager provides supervision and management support to Muslim Aid Country Offices and implementing partners ensuring the efficient and effective implementation of high-quality delivery of projects and programmes in line with organizational strategy, in compliance with donor expectations, governmental and international standards.

The role is responsible for technical and management advice and support to ensure Muslim Aid Country Offices and partners are implementing, monitoring and evaluating programme activities in compliance with Muslim Aid’s strategy and budget as well as recognised international standards.

In addition, other key responsibilities include building and expanding strategic partnerships, with donors and other development partners to increase the size, scope and quality of programmes implemented by the Country Offices to reach the poorest, marginalised and underserved populations. Regular travel will be required.

About the Role:

1. Implement our strategy by supporting Country Offices and partner organisations in programme development and delivery, and in impact measurement.
2. Support Country Offices (including affiliates) to reinforce our mission, vision, values and direction through clear and articulate communications.
3. Provide technical support in organisational development for the Country Offices, ensuring appropriate technical and management skills exist to effectively implement programmes and showing improvements over time in our organisational health checks.
4. Work closely with Country Offices and partners to strengthen our due diligence and compliance procedures and ensure their effective use in practice.
5. Ensure efficient use of allocated funds; agree budgets and plans for the Country Offices. Ensure financial management and Value for Money is central to the management and accountability of work undertaken by Country Offices and partners.
6. Ensure that the quality of our programmes and partnerships at all levels are of a high standard in delivering our promises and commitments.

About You:

To be successful in this role, you will need:

1. Educated to degree level standard in international development or similar related field
2. Demonstrated experience in international development management including senior management and distance management.
3. Experience of building strong relationships at the highest levels with development partners.
4. Knowledge of SPHERE, CHS and DEC Accountability Framework priorities and other humanitarian/development
5. Excellent project management and facilitation skills.
6. Strong and well-developed analytical skills coupled with experience of writing quality proposals and reports

Why you should apply:

Join Muslim Aid as a Global Programmes Manager and take a leading role in driving the delivery of high-quality humanitarian and development programmes around the world. This is a dynamic opportunity to support and oversee our Country Offices and partners, ensuring effective implementation of impactful projects that align with our global strategy and meet international standards. You’ll provide critical technical and management support, help strengthen monitoring and evaluation systems, and foster strategic partnerships with donors and key stakeholders. If you're ready to make a global impact and support communities in need through sustainable, scalable programmes, apply now to be part of our mission.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

The need for what we do has never been greater – churches, charities and ministries are losing valuable time to increasingly complex legal and financial compliance. The opportunities for mission and ministry have never been greater, but those called to this important work are under financed, under resourced and in some cases burning out. For all Christians, called to live and give generously, the pressures of modern life and confusion over how to give well, is restricting an abundant outpouring of generosity.

We’re investing in technology to grow our payroll services, and part of your role will be to help us transition onto the new payroll software smoothly and effectively. At the same time, we are developing other aspects of our consultancy offering and around 40% of your role will be to provide support and cover for these services to the treasurers and trustees of our clients.

As Administrator, your role will support the work of our highly acclaimed teams serving our church and charity partners, specifically providing our payroll and consultancy services. Our professional services at Stewardship are in great demand and we are looking to build on the support we provide to UK churches and Christian charities. You will work alongside our award-winning Payroll Bureau team and our Consultancy Helpline with responsibility for building relationships with and serving a distinct group of churches and Christian charities.

This is a 12 month fixed term contract.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are looking for a compassionate, enthusiastic and creative individual with experience of working with children and families to join a small but highly motivated team. You will have the opportunity to see the impact that your role and that of the wider charity makes to the children and families we support.

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The Sparkle Fund plays a vital role in the first part of that mission, creating brighter days for inpatient families by delivering our ‘over and above’ service on the wards. Due to the popularity and success of this project and following a very successful The Big Give campaign in December 2024, we are looking to expand the team.

There are many ways in which you will be providing joy, fun and moments of sparkle to the patients and families in the hospital. The role is very varied, and no two days are the same! In any given week you could be organising hospital wide activities for Easter, celebrating a birthday with a long-term patient, arranging for a massage therapist to provide a break for parents, and distributing essentials packs for a family arriving to hospital in an emergency.

Drive Bees Abroad's growth in social followers, engagement, and individual giving through high-impact digital content and campaigns.

Whilst we are a small charity, we drive a lot of impact and have great ambition. We are looking for a communications and engagement lead who can help us with our marketing, PR, and social media presence. The communications lead will be working closely with our CEO and external partners and will be responsible for planning and executing communications campaigns to meet our annual engagement and income targets.

You should be well organised, proactive, and work well within a small team.

Responsibilities:

• Content & Social Media

  • Create engaging content for Instagram, Facebook, LinkedIn, newsletters, and blog.

  • Build and maintain a content calendar aligned to campaigns and key dates.

  • Collaborate with internal teams and supporters to amplify stories.

• Digital Fundraising & Email Marketing

  • Develop and run email campaigns with strong CTAs to engage and convert.

  • Work with the CEO to plan donor-focused digital campaigns.

• Analytics & Strategy

  • Monitor growth, reach, and engagement across platforms.

  • Use insights to continuously improve strategy and content performance.

Skills & Experience

• Demonstrated experience growing a social media audience ideally for a charity, social enterprise, or purpose-led organisation.

• Exceptional written communication skills – able to distil technical project outcomes into human-centred stories that spark emotion and action. Creative flair for designing, planning and executing campaigns.

• Understanding of public fundraising campaigns and how to use digital storytelling to drive donations.

• Experience using Canva for creating eye-catching visuals (text, image, video) and content management. 

• Proficient in social media management tools, analytics (Facebook Insights, Google Analytics, LinkedIn). Able to quickly post updates and announcements during live events and fundraising periods. 

• Able to maintain a consistent voice and brand identity across channels.

Due to a period of growth, we have a new opportunity for a Database Officer to join our Supporter Care team.

The Database Officer will play a crucial role in maintaining the integrity and effectiveness of the hospice's fundraising database (Donorflex) and providing excellent support to donors and fundraisers.  

The ideal candidate for this role will be a highly organised and detail-oriented individual with strong database skills, a commitment to data quality, and excellent communication and interpersonal skills.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit  including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

The hospice offers a generous benefit package, including:

· 27 days annual leave entitlement

· Pension scheme

· Life Cover

· Cycle to Work Scheme

· Car Leasing Scheme

· Health Service Discounts

· Occupational Sick Pay

· Blue Light Card

· Employee Assistance Programme

For more details about this role please read the job description and person specification.

Only applicants selected for interview will be contacted, and invitation to interview will be sent by email.  If applying, please keep a check on your emails including your spam/junk folders.

Could you be our next Trainee Housing Adviser?! 

Are you passionate about helping people through difficult situations? Are you a ‘people person’, with good computer skills and a strong attention to detail?

Maybe you’ve lived through housing stress yourself? 

We’re looking for someone with great potential and a commitment to learning. 

Benefits include: 
25 days holiday, flexible/hybrid working, pension scheme, employee wellbeing support. 

About you

You’re entrepreneurial, proactive, and relationship-led. You treat your work like it’s your own business - spotting opportunities, testing ideas, chasing results.

If you come from a big-charity, email-heavy world, this probably isn’t for you. But if you thrive in fast-paced environments, prefer the phone to the inbox, and enjoy building personal, scalable supporter experiences - we’d love to talk.

In the last three years, we’ve bought and built a swim events series, doubled our unrestricted income, and grown a committed community of 3,000 annual fundraisers. We want someone who’s excited to be part of that kind of ride.

You’ll bring experience, strong instincts, and a deep understanding of supporter journeys. You’ll enjoy digging into detail - like optimising email split-tests - but also stepping back to shape the big picture. Perhaps you even like outdoor swimming.

About us

We’re a Founder-led charity working to solve learn-to-swim for disabled children - and we plan to do it in the next 10 years.

We own and operate some of the UK’s most iconic outdoor swims - including the Dart10k and Bantham Swoosh - and we’ve built a growing series of 24-hour relay swims in lakes and lidos. Our swim events raise over £1m a year, with 80% of that income unrestricted. Our community of 3,000 fundraisers is at the heart of that success.

We’re a small team that moves fast. Strategy and delivery go hand in hand. We test ideas, learn quickly, and cover a lot of ground. You’ll need to enjoy that kind of environment to thrive here.

The role

As our Challenge Events / Supporter Journey / Fundraiser Experience Manager (call it what you like), you’ll lead the supporter journey for our 3,000 challenge event fundraisers - making sure every interaction is personal, motivating and meaningful.

You’ll plan and deliver comms across all channels, from automated emails to personal messages and calls. You’ll ensure people feel seen, valued, and inspired - and help them understand the difference they’re making.

Your goals will be to increase fundraising per head in the short term, and supporter lifetime value in the longer term. You’ll also help us explore opportunities for repeat fundraising, corporate giving, major donors, and regular giving - working closely with the wider fundraising and events team.

You’ll be the go-to expert on supporter journeys: leading, challenging, testing, and building evidence for what works. From refining the Fundraiser Hub to creating new stewardship ideas or in-person experiences, you’ll shape a journey that turns one-time swimmers into lifelong supporters.

You’ll also collaborate with our Events Marketing team - because our fundraisers aren’t just donors, they’re also our best ambassadors. The better their experience, the stronger our word-of-mouth marketing and the faster our events grow.

You’ll have a lot of freedom to test ideas - as long as you can show the financial model makes sense.

Key Responsibilities

Challenge Event Supporter Journey & Retention

Learn

• Review and lead audience insight to understand motivations and barriers
• Spot opportunities to increase value, connection and community 

Design

• Optimise our Supporter Journey plan to increase fundraising per head and product depth, and build strong, long-term relationships with supporters. 
• Ensure that our ‘Fundraiser Hub’ and other materials meet industry best practice 

Deliver 

• Send all emails for 15-20 events, following the Supporter Journey plan
• Attend many weekend swim events throughout the summer, giving our fundraisers the best possible experience to ensure that they sign-up to an event in the future
• Deliver additional personal touches to deepen relationships,  for example in-person events, training groups, information, offers, case studies, phone calls, hand-written cards, personalised thank-you communications, impact updates, recognition opportunities
• Lead our CRM use, keeping it up to date with supporter information
• Have a good knowledge and understanding of our ‘Swimmer Hub’ and where to access information about our swims

Deepen

• Cross-sell other fundraising products to our swimmer audience.  We magic up 3,000 new relationships every year 
• Maximise the opportunities each year to identify Corporates, Major Donors, Regular Givers, T&Fs and repeat fundraisers from this audience
• Develop new products - like Regular Giving or Memberships - with this audience in mind first. 

Improve

• Take a data-driven approach to improving our Supporter Journey and Communications across our products 
• Track data and deliver regular reporting to the Head of Fundraising and CEO to ensure that we remain on track for fundraising targets (e.g. JustGiving pages and amount raised so far)
• Continuously develop by learning and following industry best practice and current trends to identify opportunities to improve our Supporter Journey. 

Supporting Individual Fundraisers

• Input to CRM - Design and deliver Supporter Journey
• Create tips, templates, and tools (like email drafts, social media post ideas) for effective fundraising.
• Respond to Fundraisers through our Fundraising email inbox and social media pages and messaging platforms.
• Work closely with our mailing house to post fundraiser thank you's where necessary.

Fundraising know-how

• Stay informed and educate others on the latest fundraising trends and tools by engaging with industry updates, attending webinars, and exploring best practices. 
• Regularly share insights and recommendations with the internal team, fostering collaboration and continuous improvement in fundraising innovations.
• Ensure that you are up to date with Fundraising Regulator best practice and legal process and attend regular training sessions on industry changes or updates.

Desirable skills and experience

• Customer Experience or Customer journey design & delivery
• Previous experience working in or with an ambitious charity or nonprofit
• Familiarity with fundraising trends and best practice
• A point of view on supporter upgrade, cross-sell, or stewardship strategies
• Experience working on donor or customer retention
• (For Manager Level) Demonstrable success overseeing and growing a broad fundraising mix, from T&F to Challenge Events, Corporate to Regular Giving.

You’ll thrive in this role if you are:

• A natural relationship-builder who genuinely enjoys making people feel seen, valued, and appreciated.
• Excited by challenge and change - and happy to test, learn, and adapt.
• A thoughtful communicator who can balance efficiency with warmth.
• Organised and proactive, with the drive to get things done and the humility to ask for help when needed.
• Proud to take ownership and always on the lookout for ways to improve and grow.
• Energised by teamwork, collaboration, and shared purpose

If this sounds like the role for you, then please do pick up the phone to express an interest in the role and ask any questions that you may have. 

Please send a CV and Cover Letter to apply.

The Role

This is an exciting and varied role that will draw on your experience in areas such as communications, project management, research, event planning and administration.

As an International Policy Assistant at the Law Society, you will play an important role in undertaking research and monitoring international developments affecting solicitors' international practice, with a particular focus on Europe and the Americas. 

Your research insights will provide valuable input into consultation papers and briefings, and you will be coordinating our communication outputs across information bulletins, our website and social media. You will be involved in organising events and other stakeholder engagement initiatives.

Another key aspect of this role will involve the International Policy Assistant liaising extensively with other professional bodies, government departments, solicitors and law firms, as well as working with our Media and Public Affairs teams to ensure a strong and consistent voice for the Law Society and its members.

What we're looking for

We are looking for someone who has demonstrable experience of delivering high quality administrative support, project management and communication skills along with a strong commitment and enthusiasm for administration and research.

Given the importance of research in this role, you should be able to conduct reliable and relevant research into complex issues with the ability to translate that research clearly and concisely in reports and policy papers.

To be successful in this role, you will require an understanding of legal practice and knowledge of the legal environment and the role of the legal profession in it, along with experience of working in a policy or business development environment.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working (minimum 2 days a week working onsite), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply. 

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors. 

The Role

What we're looking for

What's in it for you

This is an excellent opportunity to join a progressive membership organisation with ambitious and exciting plans to advance access to justice and the rule of law. The successful candidate will join a strong brand with a reputation for excellence, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, and respect.

We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

Interviews will take place during w/c 1st and w/c 8th September.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

• Bereavement leave
• Smart casual dress
• Company pension scheme
• Health and wellbeing programme
• Birthday leave after 3 months service
• Employer funded cash health plan

Schedule:

• Varying shift patterns Monday - Saturday

Work Location:

• In person

Role Title: External Communications and Advocacy Lead

This is a rare opportunity to shape the new communications function in a thriving cancer charity, establishing Shine as the go-to charity supporting all young adults living with any type of cancer in the UK.

Responsible to: Co-CEOs

Location: Hybrid, with two to three days per week at Shine’s offices in Blackheath, Southeast London. 

Hours & salary:  Full time (35 hours per week).  Salary range is £39,000 - £43,000pa depending on experience.  This is a permanent job with a three-month probation period.

Benefits: Employee contribution pension, training and development support.

Holiday:  25 days annual holiday each year plus 8 days of public holidays.  We also give you your birthday off each year.

Who we are

We are a small and impactful national charity. Our goal is that every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Shine is a small team of committed people who like to ensure that work isn’t a grind. We aim to have fun while making a difference to the lives of young adults with cancer and we’d love to have you on our team!

Main purpose of the role:

A rare opportunity to shape the new communications function in a thriving cancer charity and to establish its reputation as the go-to charity supporting all young adults living with any type of cancer in the UK.

As part of our growth plan, we are delighted to be hiring our first Communications and Advocacy Lead. Working on our external communications strategy to build authority and be the go-to voice for younger adults (aged 20 to 49 years) living with cancer, this person will be responsible for managing all external communications. In addition, will work closely with the rest of the Shine team to ensure consistent external messaging.

Key Responsibilities

These include:

● Develop implementation plans to support Shine’s communications strategy to build authority in the cancer support space.

● Responsible for developing the Shine narrative, brand voice, and talking points to support external stories and campaigns, and to co-create fundraising messages with the Fundraising Manager and Fundraising Consultant.

● Responsible for all external communications with media including national and regional outlets, print and broadcast, digital channels and titles read by healthcare professionals.

● Supervision of the social media output from Shine, ensuring consistency with the overall communications plan. 

●       Ability to represent Shine at external stakeholder meetings.

●    Working closely with the Shine team to raise Shine’s profile through advocacy activities in the cancer community and healthcare professionals.

● Work with Shine co-CEOs to develop their external profiles through thought-leadership, speaker and advocacy platforms.

Person Specification

Essential skills:

● Ability to develop multi-channel communications plans, using social, digital and traditional media platforms

● Knowledge of UK health media including health correspondents and reporters for national news outlets (print & TV and radio)

● A good eye for design, with the ability to manage, develop and implement brand guidelines

● Experience of working with media databases and press release distribution services

● Excellent writing skills and experience of writing materials for media

● Ability to create media angles and stories from data and third-party content

● Identify platforms for Shine thought-leadership, particularly for the co-CEOs

● Strong skills in using online technology platforms including Google workspace, Canva, YouTube and MS Office.

Desirable skills:

● Experience of working alongside expert suppliers including design and content, public relations agencies and consultants. 

● Experience of managing projects remotely, including using tools such as Asana.

Core competencies:

● Empathy - understanding of the issues faced by the young adults (20-49 yrs.) living with cancer

● Attention to detail -must deliver accurate content to a high standard

● Self-directed - must be able to work independently and make strategic recommendations to Shine co-CEOs on all aspects of Shine communications

● Collaborative - ability to represent Shine and work in partnership with third parties including patient groups, medical professional groups and industry. 

This job description summarises the main duties and responsibilities of the post. You may be required to undertake other appropriate duties, which are within your capabilities or for which training has been given.

Key approaches

● Respectful of the confidentiality of Shine service users and the ability to work within charity law and governance structures.

● Be prepared to have progress assessed regularly and be appraised annually.

● Willingness to work as part of a small team spread across the UK; this requires good communication skills as well as the ability to be flexible in the approach to work.

Successful candidates will be asked to undergo an enhanced DBS check in keeping with Shine’s Safeguarding Vulnerable Adults Policy.

What Shine offers

By sharing your skills, time and expertise with Shine, you’ll be contributing to the growth of an ambitious and rapidly growing charity, while also gaining insights into the challenges and opportunities that this presents. We expect everyone who works with us to like people and to be happy to contribute to the overall success of Shine, even if that means taking on tasks that aren’t in your job description. We are happy to fund relevant training, within our budget guidelines, and to provide opportunities for professional development and growth.

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a cycle-to-work scheme.

About the charity

Vision

We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Mission

There’s never a good time for a cancer diagnosis, but in your 20s, 30s or 40s there are challenges to navigate, like work, dating, finances and more.  We’re here to help you deal with everything that your diagnosis brings, before, during and after treatment, and to welcome you into our community.

Our values

1. Inclusive - Our services are open to anyone in their 20s, 30s and 40s with a cancer diagnosis, no matter what type or stage, when your diagnosis was, or whatever your background is.

2. Approachable - We want everyone in our Shine community to feel welcomed and able to get involved, and we design all our services to be friendly, fun and down-to-earth.

3. Authentic - We’re patient-led and passionate, and we want everyone involved to have a genuine and honest voice, with patients’ voices at the heart of our work.

4. Innovative - As a small charity, we’re adaptable and agile, and we seek to be responsive to needs as they change. We listen to what our Shine community is saying and strive to find practical solutions.

5. Empowering - Our services aren’t about us “doing” to or for you. We want to empower you to ask the right questions, get the right information, take control, and make the best decisions for yourself.