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Job Title: Business Development Manager (Fundraising & Earned Income)
Responsible to: Chief Executive
Location: Hybrid (with some in-person work as required)
Fulltime Salary: £42k pro rata (£25,200 for 3 days a week), dependent on experience
Contract: Part-time (3 days a week), Permanent (subject to funding)
Role Purpose
The Business Development Manager will lead income generation for Sounddelivery Media, securing funding through grants, partnerships, and earned income from services offered to the SDM network and external clients. The role is critical to SDM’s sustainability and long-term growth.
Key Responsibilities
Develop and deliver SDM’s business development and income generation strategy.
Develop earned-income opportunities, including consultancy, training, production, and services for the SDM network and beyond.
Build and manage relationships with funders, commissioners, partners, and clients.
Lead on writing high-quality funding applications, proposals, and pitches.
Work with senior staff to develop budgets, pricing, and cost recovery models.
Track income pipelines and report on progress and performance.
Support organisational sustainability planning and strategic growth.
Develop and implement effective strategies to utilise digital platforms in income generation and stakeholder immersive experiences. Including the effective use of online shopping and social media platforms.
Work with the CEO to develop and deliver Sounddelivery Media’s ambitious income generation strategy, securing both our annual operating budget.
Accountable for all fundraising and voluntary income generation, expanding further into major Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc
Prepare operational budgets for all income generation activities.
Set clear, ambitious, measurable targets for income generating activity, making effective use of benchmarking and industry standards.
Person Specification
Experience (Essential):
Proven experience in fundraising, business development, or income generation within the charity or social enterprise sector.
Strong track record of securing grant funding and/or earned income.
Excellent proposal and bid-writing skills.
Strong financial literacy and experience developing budgets.
Confident relationship builder with excellent communication skills.
Experience (Desirable):
Experience of developing services for networks or membership organisations.
Knowledge of the media, creative, or cultural sectors.
Experience working with Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc
Experience of financial literacy, analysis and forecasting skills.
Skills & Abilities
Ability to work on own initiative with minimum supervision
Ability to carry out tasks in a meticulous and methodical manner and pay close attention to detail
Flexibility & Commitment
An open and flexible attitude, willing to work as part of a team
Honesty and integrity to maintain confidential information and data and handle money
We collaborate with community leaders to ensure their lived experience and diverse voices are at the heart of policy and practice change.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Level Up Academy Coordinator
£31,200-£33,500 per annum | Education Training & School Partnership Role
MYTIME Young Carers is recruiting a Level Up Academy Coordinator to lead delivery of our accredited Young Carer Champion Academy (YCCA)
Locality Vacancies:
About the Role
The Level Up Academy Coordinator delivers our accredited two-day Young Carer Champion Academy to education professionals, supporting schools to strengthen identification and support for young carers.
Working closely with Headteachers, SENCOs, DSLs, pastoral leads and inclusion teams, you will help schools embed effective systems and whole-school approaches that improve outcomes for vulnerable pupils.
As part of a paid, accredited CPD offer, the role also includes generating interest in the programme and converting engagement into sustainable school partnerships. This is not purely a delivery role and it requires confidence influencing school leaders and articulating the value and impact of professional training.
Key Responsibilities
What We’re Looking For: We are particularly interested in candidates who have:
This role suits former teachers, SENCOs, pastoral leads, safeguarding professionals, inclusion staff, education consultants or outreach practitioners looking to apply their experience in a system-change focused role.
Location & Working Pattern
Working patterns may vary depending on school delivery schedules.
Salary & Contract
Benefits & Working at MYTIME
Safeguarding & Inclusion
MYTIME Young Carers is committed to safeguarding and promoting the welfare of children and young people. This post is subject to an Enhanced DBS check.
We are an equal opportunities employer and welcome applications from all sections of the community.
To apply, please download the full job description and submit your application via our website.
We believe no child’s destiny should be defined by their beginning.
Location: Islington (Outreach)/Hybrid
Salary: £32,319 per annum
(Spot rate under Salary Band 2.3)
Hours: 37.5 hours per week
Contract: FIxed Term Contract (Until 31st March 2027)
Closing Date: Wednesday 8th Aprll 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Multiple Disadvantage Advocate at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The WiSER Project (Women’s Safe Engagement and Recovery Project) began in April 2018 and works across 8 London Boroughs. The service provides an intensive outreach intervention and model of support for women experiencing VAWG and severe multiple disadvantage. The service aims to improve outcomes across the following key areas of women’s lives: access to support and services, health and safety, economic wellbeing, opportunities to enjoy and achieve.
About the Role
They changed my life and they put me in the right direction. Everything, absolutely everything. Housing, hospital, access, everything (WiSER Client).
The work is an assertive outreach caseworker role; an Advocate will be responsible for supporting 5 women in their assigned borough. You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into care.
About You
· Demonstrable experience of working with people affected by VAWG
· Experience of risk assessment, risk management, and safety planning with victim/survivors including those at high risk
· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour
· Experience of multi-agency partnership working
· A sound working knowledge of the practical, emotional, social and economic issues facing women and children affected by domestic abuse
· Knowledge of housing, welfare and policy relating to domestic abuse
· Sound knowledge of safeguarding for adults and children
· Strong crisis management and problem-solving skills
· Ability to multi-task and display effective time management skills
· Ability to manage and monitor a small service user welfare budget
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with Pennies to recruit a Content Marketing Manager for a maternity cover contract. This is a key role in the Marketing and Charities team, acting as the lead content and creative specialist,shaping campaigns, storytelling and brand presence to grow awareness and showcase Pennies’ impact.
You’ll take ownership of Pennies’ overall content strategy and delivery across all channels, digital and offline channels, including social, web and media relations, leading both strategy and hands-on delivery.
Key responsibilities include:
We’re looking for:
Join an award-winning charity using technology to make giving simple and impactful. Pennies provide an environment where you can innovate, test and learn.
Closing date: 9am Tuesday 7th April. Please apply now for more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full time and permanent. This role is based across our Bloomsbury and UCL East campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for a Community Projects Coordinator (Community Research Initiative) to coordinate and support the further development of our diverse programme of extra-curricular student activity including our Research Volunteering and Pro Bono Research programmes.
Do you have experience in coordinating events, engaging volunteers, and creating meaningful opportunities for students? Do you excel at awareness‑raising, campaigning, or storytelling? If the answer is yes, then we want to hear from you.
Our ideal candidate will have a strong understanding of high‑quality student engagement, experience in building effective relationships with volunteers and stakeholders, and the ability to communicate confidently with people from a wide range of sectors, backgrounds, and cultures. They will be highly organised, adaptable, and motivated by working in a democratic, student‑led environment, with a clear commitment to equity, diversity, and inclusion.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
We’re looking for an experienced, compassionate leader to oversee the day‑to‑day running of our national helpline services and co‑ordinate our Survivors Forums. This is a unique opportunity to shape a trauma‑informed, high‑quality support service for victims and survivors of rape and sexual abuse, as well as those who support them.
In this role, you’ll ensure our helplines remain safe, accessible, and responsive, providing steady leadership in a fast‑paced, emotionally complex environment. You’ll offer clinical supervision, guide a dedicated team of staff and volunteers, and champion best practice in safeguarding, risk management, and service quality.
You’ll also play a key part in strengthening survivor voices by supporting and co‑ordinating our Survivors Forums—helping shape the future of our organisation and the wider sector.
If you’re a qualified counsellor and clinical supervisor with experience managing frontline support or crisis services—and you’re driven by a commitment to trauma‑informed, survivor‑centred practice—this role offers the chance to lead meaningful change and support a service that truly matters.
Our vision is for a society where services for all survivors are trauma-informed and accessible according to need.



We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project.
We are recruiting for an Operations Manager to oversee the DRIVE project.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
About the role:
This role is based in Cumbria.
As a Perpetrator Service Operations Manager you will oversee 4 Case Managers and 2 IDVA's. You will:
You will need:
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
This post will be subject to an Enhanced DBS Disclosure.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Domestic Abuse Practitioner to join the New Era Safe Accommodation team to support victims of domestic abuse, working 22.5 hours a week, 3 days per week 9amto 5pm. There may be an occasional need for Saturday working with a day off in lieu. This role covers the Staffordshire area and regular travel will be required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
About the Role:
As a Domestic Abuse Practitioner you will be:
You will need:
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Supporter Care Officer
Salary: £28,360
Hybrid – two days per week in our Letchworth Office
Full time (35 hours a week)
Permanent
Flexible working considered
Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we're here for every MS. Every day.
The role
The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
What we can offer
· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
· Death in Service benefit.
· Enhanced maternity, paternity and adoption pay.
· Sick pay.
· Hybrid working.
· Employee assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
· Learning and development policy to develop all staff.
· Cycle to work scheme, Volunteering day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 6 April 2026 (5pm)
First Interviews: 14 & 15 April 2026
Second Interviews: 21 April 2026
We exist to give everyone living with MS the knowledge and confidence they need to feel more in control of their MS today and every day.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Trust & Foundations Officer
Reporting To: Trusts and Foundations Manager
Salary Range: £33,000 per annum
Contract Type: Permanent
Location: Hybrid, across London sites and Sheffield, with expectation to attend meetings in London, once a month minimum
Working days/hours per week: 35 hours per week, 9AM – 5PM
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Supporting the step change in growth of the Statutory, Trusts and Foundations income stream.
Duties & Responsibilities
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Product Marketing Coordinator
This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.
You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.
This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.
The fundamentals of the role
Marketing and sales enablement
Viewings organisation and coordination
Go-to-market planning and execution
Product vision and positioning
Market and customer insight
Product lifecycle management
About you
You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
You’ll have the opportunity to deepen your skills in:
Dot Dot Dot is a social enterprise that turns properties which would otherwise stand empty into inexpensive homes.

The client requests no contact from agencies or media sales.
The Digital Transformation Officer will support CCT’s strategy with the replacement/upgrade of its current digital information systems with a new fit for purpose digital environment and manage the Trust’s move to this new environment.
The Digital Transformation Officer will work with all teams within the Trust, across all levels of the organisation, assisting with implementing CCT’s Digital Transformation Strategy. They will be responsible for the day-to-day tasks involved in populating and documenting the system and the supporting infrastructure as it develops.
As the Digital Transformation Officer, you will play a pivotal role in supporting CCT’s strategic objectives by collaborating with cross-functional teams that leverage agile methodologies, data-driven approaches, and digital technologies. A key focus of the role will be addressing the behavioural and cultural factors that influence the success of digital transformation— using structured engagement, training, and communication approaches to support adoption of new systems.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on 15th April 2026.
The interviews will take place in Northampton on 24th April 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, credit, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
The Diocese of St Davids is one of the six dioceses of the Church in Wales, serving communities across west Wales. Rooted in a rich spiritual heritage and a strong sense of place, the Diocese supports parishes, clergy and lay leaders in their mission to serve local communities and respond to social and cultural change.
The Diocese plays an active public role in the life of west Wales, working in partnership with schools, charities, public bodies and community organisations. At a time of change and opportunity for the Church in Wales, the Diocese of St Davids is committed to clear, confident and authentic communication that reflects its values, strengthens relationships and supports mission.
We are seeking an experienced Communications Lead Officer who will be responsible for developing and delivering a strategic communications plan for the Diocese of St Davids and will shape and deliver a pro-active, strategic and mission-aligned communications function. Working closely with senior lay and clergy leaders, they will enhance the Diocese's visibility, strengthen stakeholder engagement, and ensure consistency of voice across all platforms.
This is a senior hands-on role requiring both creative, strategic leadership and operational delivery across digital and print media, and internal communications.
Please see the attached Key Responsibilities and Person Specifications documents for further details.
WHAT WE OFFER
The successful applicant will be required to provide proof of Right to Work in the UK, references and a basic DBS check before the offer of appointment is formally confirmed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an Operations Manager to take ownership of the systems and outcomes that allow hundreds of students to learn each week - from how enquiries become enrolments, to how teaching schedules are organised across venues and schools, and how families experience the service day-to-day.
You will be responsible not just for managing these areas, but for the results they produce. You will work alongside a small team, while taking primary responsibility for how this area of the organisation operates.
Greenwich Music School is a charity providing high-quality music education for children and adults across South East London and online. Founded and led by musicians, we have grown steadily by combining strong teaching with a thoughtful and well-organised experience for students and families. Each week hundreds of students learn with our teachers in venues, partner schools and online.
As we grow our school-based provision, we are continuing to improve how the organisation works - simplifying processes, strengthening how we support teachers, and making progress and communication clearer for students and families.
You will work closely with the CEO and Principal, but day-to-day you will manage your own priorities and move work forward independently.
How the role works day-to-day
• Much of this role is carried out independently, often working remotely or on your own
• You will be responsible for managing your time and priorities without close day-to-day supervision
• Much of the work is practical and operational, focused on making day-to-day systems run clearly and efficiently.
• There is regular communication with the CEO, Principal and wider team, but the role does not involve a shared office environment
• You will need to be comfortable working in this way over extended periods
What you will be responsible for:
Student journey and communication
• Own day-to-day communication with parents through our support inbox and ticketing system
• Ensure enquiries and issues are handled promptly and clearly
• Work with a colleague to resolve queries efficiently
• Maintain a consistently high standard of written communication with families
Scheduling and capacity
• Manage teaching schedules across venues and partner schools
• Ensure teaching capacity is used effectively
• Identify and fill gaps in timetables
• Maintain accurate scheduling data in our booking platform
Enrolment and conversion
• Monitor enquiries and take practical steps to improve enquiry-to-enrolment conversion
• Ensure families are guided clearly towards appropriate lessons or courses
• Reduce unnecessary delays between enquiry and enrolment
Operational systems
• Develop and maintain clear processes and SOPs
• Improve how we use templates, saved replies and automation tools
• Simplify processes where possible, reducing unnecessary steps and communication
Operational insight
• Track and report key metrics such as capacity, enrolment and retention
• Spot patterns in enquiries, withdrawals or complaints
• Work with the leadership team to improve systems over time
This role suits someone who
• enjoys taking ownership of how things work in a small organisation
• looks for ways to simplify systems and reduce unnecessary friction
• thinks carefully about the experience for students, parents, teachers and colleagues
• focuses on the most important improvements rather than trying to do everything
• is comfortable keeping things running while building and improving systems at the same time
• writes clearly and thoughtfully, even in difficult situations
This role may not suit someone who
• prefers highly structured environments with established systems already in place
• is looking for a primarily strategic or managerial role rather than hands-on operational work
• prefers working in a busy office environment with constant interaction
• finds working independently or managing multiple priorities without close supervision challenging
What we are looking for
You might currently work in operations, programme management or service delivery in a small organisation. The key thing is that you are comfortable taking ownership of outcomes and improving processes over time.
Strong candidates typically:
• write clearly and calmly, even in difficult situations
• enjoy improving systems and reducing recurring problems
• are comfortable working independently and taking responsibility for their work
• pay close attention to detail while keeping sight of the bigger picture
• communicate clearly with colleagues and move work forward without needing constant supervision
Experience in education is welcome but not essential.
What success looks like
Within the first year:
• teaching capacity across venues and schools is actively managed and well utilised
• enquiries convert more consistently into enrolments
• operational processes are documented and working reliably
• written communication with families is clear and supportive
• the organisation runs smoothly day-to-day, with the CEO and Principal spending less time on reactive operational matters
Our mission is to enable creative, artistic and personal growth through music education, for the people of Greenwich and surrounding areas.



The client requests no contact from agencies or media sales.
We are currently recruiting for a new Development Manager.
Are you… an experienced fundraiser looking for a new challenge at the forefront of new theatre writing?
Or someone who has had at least two years experience in fundraising and is now ready to step up?
We are seeking a dynamic individual who is excited by our artistic mission to join HighTide’s friendly and dynamic team, responsible for delivering our fundraising potential. They will work across individual giving, trusts and foundations and corporate partnerships, collaborating closely with the CEO to develop long- term relationships with current and potential supporters across Individual Giving, Trusts and Foundations and Corporate Supporters.
All of the information is available in the Recruitment Pack available on our website.
The client requests no contact from agencies or media sales.