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Closing in 6 days
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£38,480 per annum £22500 per rota - Increasing to £27000 pro rata after six months
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Page 1 of 2
The Talent Set
Greater London (Hybrid)
£35,000 - £45,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Talent Set are delighted to partner with a dedicated charity on a fantastic Supporter Care Manager role. This position plays a vital part in ensuring supporter satisfaction and strengthening relationships, contributing to the organisation’s impactful mission.

 

Key Responsibilities:

  • Manage and nurture relationships with supporters through personalised communication and engagement strategies.
  • Respond promptly and effectively to supporter inquiries, ensuring a positive experience.
  • Develop and implement supporter retention initiatives and stewardship programmes.
  • Collaborate with internal teams to coordinate supporter activities and campaigns.
  • Maintain accurate records of supporter interactions and preferences.
  • Use data insights to enhance supporter engagement and optimise communication approaches.
  • Support fundraising efforts by encouraging supporter involvement and donations.

 

Person Specification:

  • Proven experience in supporter or donor care, customer service, or relationship management, ideally from a charity background.
  • Experience leading and developing high-performing, diverse customer service teams across multiple locations, effectively prioritising workloads and managing deadlines in busy environments.
  • Excellent communication skills, able to connect with a diverse supporter base, demonstrating empathy, attentiveness to supporter needs, and a proactive approach to problem-solving.
  • Proficient in CRM or supporter management systems.
  • Flexible and adaptable to changing priorities.

 

What’s on Offer:

Salary: £35,000 - £45,000 per annum

Working Pattern: 2 days a week hybrid working with a choice of local office, occasional team meetings in London

 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

 

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Organisation
The Talent Set View profile Organisation type Recruitment Agency Company size 1 - 5
Posted on: 19 February 2026
Closing date: 26 February 2026 at 23:30
Job ref: 5617
Tags: Administration, Advice / Information, Fundraising, Customer Service, Care Management, Operations, Compliance / Quality, Conflict Resolution / Peace, CRM, Culture, Customer support, Data Analysis, Database Management, Engagement / Outreach, Information Management, Insights, Office Management