Full-Time Health, Medical Jobs
The IT 1st Line Support Analyst will play a key role in enabling the organisation in fulfilling its goals through providing a best-in-class support service to its employees.
This role will be responsible for the delivery of initial technical support for hardware and software issues and requests, completing system upgrades, onboarding new employees, and maintaining on site AV equipment. In addition, this role will give the opportunity to support a wide range of technologies as well as working on key projects.
As the IT 1st Line Support Analyst has a critical role in supporting the needs of the business, we would be looking for the successful applicant to be in the office 4 days per week.
Main duties and responsibilities of the role:
Provide initial technical support, troubleshoot, escalate.
· Complete initial troubleshooting of all tickets raised with the IT team.
· Document troubleshooting steps and progress and/or call closure details within the ticketing system.
· Appropriately prioritise tickets based on urgency and impact.
· Feedback to wider team on ticket trends or common issues occurring.
· Escalate tickets where appropriate to 2nd Line Support.
· Basic Active Directory administration.
Maintenance and setup of meeting room equipment.
· Complete setup of IT equipment for key meetings.
· Regularly conduct checks of meeting rooms.
· Maintain documentation and “how to” guides on meeting room equipment and setup.
IT inductions and employee onboarding.
· When required, perform IT Induction for new employees.
· Process new starter tickets as per the new starter process.
· Complete setup of new starter hardware, software and user account.
General.
· Assist other members of the IT department in ticket completion and project related tasks.
· Maintain IT hardware and software inventory systems.
· Assist ARUK employees to adhere to IT policies and Security guidelines.
· Fulfil requirements of the Leaver Process.
· Complete desk moves and setup of new desks within head office.
· Maintain printer consumables and stock levels.
· Continuously develop professional knowledge and expertise, to ensure up to date knowledge is relevant to the role.
· Undertake any other relevant duties and projects delegated by the Head of IT, in line with the responsibilities of the post.
What we are looking for:
· Relevant experience in an IT related field
· Knowledge of Windows operating systems and Microsoft Office 365.
· Experience with IT support principles.
· Knowledge of Active Directory.
· Experience in providing 1st Line IT Support.
· Demonstrates initiative.
· Ability to build relationships, strong team player.
· Excellent communicator – able to build rapport and has excellent listening skills - receptive to feedback and demonstrates flexibility, curiosity, an ability to learn and prioritisation skills.
· Ability to explain complex IT information to all stakeholders.
· Has a “can-do” attitude and is committed to delivering results and strives for continuous improvement.
· Demonstrates logical thinking; innovative personality; able to see the bigger picture and short/long term vision.
· Strong ethical standards and a high level of personal integrity.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £23,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 23rd June 2024, with interviews likely to be held week commencing the 1st July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
St Gemma’s Hospice is a truly special place.
“Our son, Joe Turner, was inspirational. He was determined, strong, kind, clever, funny, witty, sporty, thoughtful, generous and happy. He wanted to enjoy his last precious months ‘being a normal teenager’ and the St Gemma’s team did everything they could to support him in doing just that.”
St Gemma’s is one of the UK’s leading hospices and has been providing the best possible care and support for the people of Leeds for over 40 years! There has never been a more exciting time to join the hospice as the charity builds on the success of the past, with some ambitious growth plans for the future! We have a hugely exciting vacancy and are looking for a dynamic and innovative individual to join the charity’s successful and ambitious fundraising team. Could you be the next Senior Individual Giving Fundraiser of the largest hospice in Yorkshire?
The Role
As Senior Individual Giving Fundraiser you’ll be working alongside passionate and talented fundraising colleagues to achieve the charity’s ambitious plans for income growth. Your duties will include:
- Supporting the delivery of the existing Individual Giving Strategy and increasing acquisition, engagement and income.
- Developing income and expenditure budgets.
- Planning, developing and delivering the charity’s appeals and raffles offering.
- Obtaining compelling Hospice stories from patients and their families, volunteers and staff.
- Managing the stewardship of legacy pledgers and supporting with gifts in wills promotion.
The Person
We are looking for a talented, passionate and innovative individual to propel their income stream forward and achieve great results! To be considered for this role you should have experience working within fundraising or marketing and ideally a track record in planning and delivering campaigns or appeals. You should possess strong written communication skills and be able to write creative and inspiring content. As Senior Individual Giving Fundraiser you should have an exceptional eye for detail, and also be comfortable working towards deadlines and targets.
Apply Now
St Gemma’s is not just a place to work, but it’s a family. It fosters a positive, empowering and supportive team culture and puts huge emphasis on staff wellbeing. It is a truly special place, and this is an opportunity not to be missed!
If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time, and offers the opportunity to work flexibly from the hospice and from home.
If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Role description and purpose
The post-holder will be responsible for the successful leadership and management of CPA’s portfolio of programmes in line with the strategic direction set by the Council and Trustees. Reporting directly to the CEO, the post-holder will be a key member of the senior management team, leading the Programme/Project Management team and working with the Finance Manager, Communications Lead, Research Lead, Advisors and other key staff to develop and deliver CPA programmes across the Commonwealth and beyond. This will include strategic planning, project and team management, development of workplans and budgets, provision of leadership, good governance and oversight of all programme-related activities. This role will be responsible for engaging and working with external agencies, subject matter experts, and all relevant stakeholders to ensure the on-budget delivery of high-quality outputs across CPA’s portfolio of programmes. The post holder will also be required to work with other Leads and key staff across the organisation to scope and develop relationships with potential funders and support the creation of funding proposals for future programmes and workstreams, integrating their delivery into the overall programmes portfolio.
Key duties and responsibilities
Leadership and operational planning, management and oversight
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Collaborate with the Board, CEO and key staff to develop and advance the organisational strategic plan and goals and ensure programme areas align with strategic plan.
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Implement the strategic plan, integrating all aspects of the organisation’s work into programmes, including policy, advocacy, communications, product development, research and evaluation.
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Work with the CEO and senior management team, creating, maintaining, and/or overseeing systems and processes to ensure effective management of the daily operations of the programmes team and an organisational structure that supports the organisation’s goals.
Programme planning and management
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Oversee and lead the development and delivery of high-quality programmes, services and resources in line with users’ needs and the wider global health landscape, taking into consideration other relevant internal and external programmes, services and resources already available or under development.
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Lead and direct the appropriate use of programme resources including staffing and finances, ensuring programmes are delivered to budget in accordance to agreed KPIs and outcomes.
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Manage grant life cycles, from request to close. This entails supporting the writing of/reviewing applications, overseeing budgets, reviewing or producing relevant reports, and monitoring impact.
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Deepen existing relationships with donors, agencies, and stakeholders to enhance programme sustainability, engaging with key stakeholders to understand their needs and align programme offerings accordingly.
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Working with other key staff, and in alignment with the strategic priorities of the charity, support the identification and development of new partnerships and funding opportunities to expand the programme portfolio.
Human resources planning and management
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Leading the programmes team, including direct line management responsibility, regular one-to-ones, team meetings, pastoral support and appraisals.
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Determine human resource requirements for the management and delivery of programmes, services and resources; recruit, select and appoint appropriate staff according to need and funding availability.
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Ensure adherence to human resources policies, procedures and practices including the development of job descriptions for all staff.
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Establish and maintain good staff relationships and morale, ensuring a healthy and safe work environment in accordance with all appropriate legislation and regulations.
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Identify and develop systems to support staff development and identify opportunities for staff development where possible.
Cross-team working and collaboration
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Work collaboratively with colleagues to ensure that programmes, services and resources are effectively communicated/disseminated and evaluated.
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Use available data and information for evidence-based decision making, to continuously develop and improve programmes, services and resources.
External relationships, strategic partnerships and collaboration
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Advocate for and communicate the organisation’s vision, objectives, core programmes, services and resources to all relevant stakeholders, building strong partnerships that further the organisation’s profile and reputation.
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Attend and report at core organisational meetings, and relevant internal and external conferences and events, raising the profile of the CPA and gathering strategic insights relevant to the organisation’s programmes and wider vision and mission.
This list is a summary of the main duties and responsibilities of this role and is not exhaustive. From time to time, the post holder may be required to undertake other reasonable duties.
Person Specification
Essential .
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Significant programme leadership experience within the international development/global health context.
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Experience of working in a not-for-profit organisation/NGO.
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5 years plus programme management experience, including development and implementation of governance processes, financial and risk management.
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Excellent organisational and planning skills with the ability to devise, plan and execute work plans to budget within strict timelines to deliver objectives.
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Proven business development skills, with evidence of successful funding awards and/or product development in a growing organisation.
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Demonstrable experience of team working, with proven track record in managing, developing and motivating a team.
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Excellent interpersonal, negotiation, relationship building and influencing skills.
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Experience with managing funder and / or high level stakeholders relationship.
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Comfortable balancing competing demands and delivery of high-quality outputs in line with objectives and timelines.
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High-level English writing, speaking and presentation skills and the ability to effectively communicate complex ideas and information to various audiences and stakeholders
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Flexible and adaptable approach to work.
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Proficiency in online/digital systems (e.g. MSOffice, etc.) and comfortable in adopting new tools.
Desirable
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Qualification in Pharmacy and / or front-line experience of the healthcare workforce.
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Familiarity with antimicrobial resistance.
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Familiarity with the Commonwealth.
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Experience working with metrics and analytics.
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Project/programme management qualification.
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People management qualification.
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Global health/Public Health qualification.
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Proficiency in Monday dot com or similar project management tools.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
re you a volunteer expert with a background in retail management?
We have an exciting opportunity for a Retail Volunteering Manager covering the South East and East Anglia to join and support our Retail directorate to deliver the local and national volunteering strategy across British Heart Foundation (BHF).
As our Retail Volunteering Manager, you’ll work alongside our Regional and Area Managers to deliver BHF’s volunteering strategy. You'll support our retail team in all aspects of volunteer recruitment and management to drive our volunteer numbers across our retail estate.
You’ll work alongside a dynamic, collaborative team of Retail Volunteering Managers, and will work closely with key stakeholders to grow volunteer participation in your patch and maximise the use of our digital volunteering platform, MyVolunteer.
Working arrangements
Please note that this role will cover the South East and East Anglia. You'll need to have a full UK driving license and live within the geographical area of you remit. There will be a considerable amount of travel and some overnight stays.
Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.
About you
You’ll be an expert in volunteer management, having previously worked with volunteers either in a field based role or within a multi-site organisation. You'll be experienced in working with and influencing senior stakeholders to deliver credible and innovative solutions that meet performance targets.
To succeed in this role you’ll have:
- Previous experience of training or coaching groups and individuals
- Excellent communication skills, able to speak with authority, knowledge and passion about all volunteering related topics
- Strong analytical skills able to probe, investigate and challenge when needed
- Excellent organisational skills, ability to work independently, take the initiative and prioritise personal workload
- Retail experience would be desirable
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
First-stage interviews will be held in June via Microsoft Teams.
Our vision is a world free from the fear of heart and circulatory diseases.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The AKU Society, a charity supporting patients with the rare genetic disease alkaptonuria, is seeking a Fundraising and Communications Officer to join their team. In this varied role, you will focus on maximising revenue from all income streams, providing effective administration and research. Experience in fundraising and communications is essential, as is excellent organisation, communication, and team-working skills. This is an excellent opportunity to make a real difference for AKU patients.
The position is full-time (37.5 hours/week) with a salary of £23,000 plus 25 days holiday, 8 bank holidays, and office closure over Christmas. The role can be fully remote (UK-based) or based at the AKU Society's office in Cambridge.
We will begin reviewing applications immediately, and the closing date for submissions is 28th June. Please note that we reserve the right to move this closing date forward once a suitable candidate has been identified. We encourage you to apply as soon as possible
To apply, please send your CV and cover letter to Dr Nicolas Sireau at nick@akusociety .org. Shortlisted candidates will be contacted for interviews.
The client requests no contact from agencies or media sales.
We're looking for a self-motivated individual to join us as a new Legacy Officer and run a demanding caseload of legacies, helping us in the delivery of our ambitious strategy.
As our Legacy Officer you'll be responsible for the day-to-day administration of legacies in accordance with our policies and strategy. You'll manage your own caseload of largely residuary legacies, working up to include complex and contentious cases. You will answer enquiries from solicitors and individuals in connection with bequests and assist in all matters relating to the department’s work.
Our Legacy team is sector leading. You’ll have the opportunity to build British Heart Foundation’s (BHF) reputation as a good recipient of legacies and increase BHF’s income from bequests.
Over half of our income comes from people leaving a gift to us in their Will. Charitable legacies are therefore vital to enable us to continue our life-saving research programme to fight cardiovascular disease.
Working arrangements
This is Fixed term contract until 31 May 2025, covering family leave. Start date is as soon as possible.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
With excellent spoken and written communication skills, able to communicate complex issues clearly and succinctly, you’ll have a willingness to learn and have previous experience working in a fast-paced environment.
You'll have excellent IT skills, particularly MS Office, and have a high level of empathy able to develop strong relationships with colleagues and contacts.
With a willingness to learn on the job, we would welcome applications from those with or without a legacy or legal background.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What can we offer you?
Please find details of what we offer on our benefits page.
Interview process
Please note interviews will be held over Microsoft Teams. Interviews may be held during the advertising period or shortly after the close date.
Our vision is a world free from the fear of heart and circulatory diseases.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced corporate fundraiser with a proven track record of winning significant partnerships of high value?
As a Regional Partnership Manager, you'll make a mark on our Corporate Partnerships team, winning and creating exciting new partnerships for the British Heart Foundation (BHF).
In this role, you’ll be an essential member of the Corporate Partnerships Team, playing an integral role in shaping the future of our partnerships, ensuring targets for new business acquisition and subsequent account management are achieved.
Use your skills to help us get closer to a world free from the fear of heart and circulatory diseases.
Working arrangements
Fixed term until April 2025, covering family leave.
This is a home-based role with regular travel to meet with partners, prospects, and Community Fundraising teams within your assigned geography of the North West of England, Scotland, and occasionally Northern Ireland and Wales. You’ll be reimbursed for all reasonable travel expenses.
As this is a regional role and given the current pipeline of opportunities, we are looking for candidates who live in the North West of England and Scotland.
On occasion, you may also be required to work flexibly to support evening and weekend activity. Where this is the case, you will be compensated for this with time off in lieu.
About you
As our perfect candidate, you bring end-to-end experience of identifying a partnership opportunity, taking the prospect through the sales cycle, and securing the corporate partnership. You have demonstrable experience in thinking commercially and winning high value opportunities.
With excellent communication, networking, influencing, and relationship building skills, you have proven experience of working with others to secure significant bids, sharing skills and experiences with those around you.
A results-oriented go-getter, you are always willing to pick up the phone and reach out to cold prospects and have a demonstrable track record of building and writing partnership proposals and delivering presentations to board-level decision makers.
Integral to coming into this role is your experience in winning new business, whether it’s from working for a charity in corporate partnerships or in the private sector in a sales role.
A strategic thinker, you’ll be brimming with innovative and creative ways to win new business. You'll also be confident in presenting to internal and external stakeholders at all levels and have experience of developing CRM/product promotion and sponsorship partnerships.
You can work under your own initiative from a home base while still contributing positively to the regional teams.
It is desirable (although not essential) for you to have a full UK driving licence and access to a car.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
Please note interviews may be held over Microsoft Teams or in person.
Our vision is a world free from the fear of heart and circulatory diseases.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have previous call centre experience? Are you an experienced complaint expert?
Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Contact Centre Advisor - Complaints!
About the Role:
At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Complaints Advisor to join our dynamic call centre team.
Key Responsibilities:
- Managing Incoming Customer Complaints: As a Customer Complaints Advisor, you will be the initial point of contact for customers experiencing issues, ensuring their concerns are addressed with empathy, efficiency, and expertise.
- Assessing Customer Needs: You will evaluate each complaint to comprehend the underlying issue and determine the suitable course of action. This involves identifying patterns, root causes, and potential solutions.
- Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific product or service issues, and clarifying next steps.
- Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
- Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
- Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.
Working arrangements
This is a blended role, where your work will be dual located between your home and our Birmingham office, Monday - Friday, 9 - 5. At the moment the team typically go into the office once a week on a Wednesday.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
We are aiming for start date some in this role on 24th July 2024.
About You:
To excel in this role, you will have:
- Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be beneficial.
- Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
- Exceptional Problem Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
- Empathy, Patience, and Resilience: You can handle challenging customers calmly and professionally.
- Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
- Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
- Attention to Detail: You accurately document inquiries and information.
- Positive Attitude:You have can do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
- Adaptability: You are willing to learn and adapt to evolving challenges.
About the team
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net
What's in It for You?
Our perks include:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.
Ready to apply?
Applying is a breeze; simply prepare your CV and click the "Apply" button below. You'll also be prompted to answer four quick questions.
Our vision is a world free from the fear of heart and circulatory diseases.
Can you juggle multiple priorities?
Are you organised and proactive?
Do you want to make a real difference to the lives of others?
This could be the perfect job for you.
We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause. If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.
What you do
Main purpose of post
As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.
Key Responsibilities:
Operational Support
· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.
· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.
· Support the Operations Manager in the successful delivery of the Annual Operations plan.
· Provide administrative support to the Operations Manager and Operations Working Group.
· Support with updating operational policies and procedures.
· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.
· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.
· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.
· Act as a designated keyholder, responsible for the opening and closing procedure.
Health & Safety
· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.
· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)
· Assist in the procurement and delivery of training.
· Help establish and maintain safe working practices and policies and undertake basic risk assessments.
Workwear and equipment
· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.
Tech Support
· Serve as the first point of contact for general IT enquiries
· Consult with IT consultants to ensure adherence to processes
· Work with the Operations Manager to implement processes that maintain the IT security score.
· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training
General Administrative Support & Development
· Handle general enquiries from staff, patients, and volunteers efficiently.
· Manage the operations team telephone, email, and postal enquiries.
· Assist the Operations Manager with the procurement of stationery and consumables.
· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.
Environmental Advocate
· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)
· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.
· You will have excellent communication skills (both written and oral).
· Able to manage your own workload and priorities to agreed deadlines.
· Participate in and contribute to team meetings.
· Co-operate and liaise with colleagues, working in a professional manner at all times.
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships.
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary:
- Registered Home Manager
- St Giles View
- Up to £70,000 depending on experience
- Not for Profit Care Charity
- Nursing, Dementia, Residential, Respite and End of life Care
- 35 hours per week
Registered Home Manager
The Brendoncare Foundation are recruiting for a Home Manager to take the helm at our brand new 60 bed home in Winchester which opened in September 2023. St Giles View is set in landscaped gardens and enjoys stunning views of the South Downs. Leisure facilities include a café/restaurant, hair and beauty salon and community spaces.
Ideally you will hold a valid NMC Pin, although this is not mandatory for this role. You will be supported by two Deputy Managers who are Registered Nurses.
What will I be doing?
- Leading, empowering and motivating multidisciplinary teams in a people-led, compassionate way
- Prioritising the best quality care for all residents at all times
- Meeting the social, physical, emotional and spiritual needs of our residents
- Supporting teams to design and deliver thorough and holistic care plans across a range of complexities
- Empowering residents and team members to take part in decision making processes
- Forming and maintaining meaningful relationships across the charity and the wider community
- Building and nurturing relationships with relatives and loved ones of residents
- Working with statutory bodies and health agencies in an open and constructive way
- Meeting and exceeding legal, statutory and regulatory standards and objectives
- Creating a culture of learning, safety and proactivity
- Agreeing and achieving tailored and strategic objectives to ensure the service thrives
- Monitoring, reporting and acting on key performance indicators
- Role modelling and embodying the Brendoncare values at all times
What do I need to have to apply?
- Recognised professional qualification - Management of Social Care/Health/Housing (e.g. MBA, NVQ 5, ILM 5, RMA, Diploma in Social Work, CQSW, RGN or RMN)
- Previous experience as a Registered Manager of complex services
- A thorough understanding of complex care of vulnerable adults including people living with Dementia
- Experience of managing financial plans and budgets
- Experience of leading, coaching and motivating large, multidisciplinary teams
- Knowledge and understanding of social care and health issues
- Proven positive track record with external agencies & stakeholders (e.g. CCG, LA)
Benefits:
- 30 days annual leave plus bank holidays
- Comprehensive training and continuing personal development
- Free initial DBS Check
- Free meals when on duty
- Free on-site parking subject to availability
- Access to our BUPA Employee Assistance Programme
- Enrolment on to our pension scheme
- Subsidised professional membership where applicable
If this role aligns with what you are looking for in your next career move, apply today!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Relationship Fundraising Lead, you will play a pivotal role in leading our Relationship Fundraising Team to achieve our fundraising goals and objectives. You will be responsible for the line management of four Relationship Fundraising Manager’s and for developing and implementing fundraising strategies. You will spend time cultivating supporting relationships and ensuring the success of our fundraising initiatives across all income streams. This is an exciting opportunity to make a meaningful impact and contribute to the growth and sustainability of our organisation.
What we need from you:
- Proven experience in fundraising, with a focus on major donors and philanthropy.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with donors and stakeholders.
- Strategic thinker with the ability to develop and implement effective fundraising strategies.
- Analytical mindset with the ability to analyse data and make data-driven decisions.
- Commitment to the organisation's mission and values.
Key Responsibilities:
- Lead and manage the Relationship Fundraising Team, setting clear objectives and monitoring performance.
- Develop and implement comprehensive fundraising strategies to meet or exceed targets.
- Being the lead fundraising for Individual and Regular Giving.
- Cultivate relationships with major donors and philanthropists to secure significant contributions.
- Collaborate with internal stakeholders to ensure alignment between fundraising strategies and organisational objectives.
- Drive donor engagement and stewardship efforts to foster ongoing support and future engagement.
- Manage fundraising budgets effectively and optimise resources to maximise return on investment.
- Ensure compliance with fundraising legislation and ethical standards.
For an informal chat and to find out more about this exciting opportunity please call Carla Pilsworth – Director of Income Generation.
You should read the JD carefully and in your cover letter, explain where you meet our requirements.
Closing date for applications: 14th June 2024. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found. Garden House Hospice Care are proud to be disability confident and reasonable adjustments will be made for applicants with disabilities. We can only accept applications from candidates with the Right to Work in the UK.
The client requests no contact from agencies or media sales.
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.
Role Summary
Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a skilled Corporate Fundraising Programme Lead to join our enthusiastic and passionate Fundraising team. You will bring your skills in strategic planning, account management, new business, and negotiation to deepen our engagement with a range of corporate partners.
This is a fantastic opportunity for someone to take a leadership role within our fundraising team, supporting our ambition to grow our income over the coming years to have a greater impact for babies and families.
Role Details
This is an excellent opportunity for someone with proven experience in Corporate Fundraising partnerships to make a real difference as part of a small, dynamic and dedicated charity. Working closely with Bliss’ senior management team, you’ll work with a high degree of autonomy to strengthen our support from existing partners and secure new mutually beneficial relationships.
The ideal candidate will be able to demonstrate the following skills and experience:
· Strong working knowledge of all types of fundraising partnerships, including sponsorship, cause-related marketing, and Charity of the Year.
· Excellent account management skills, with proven experience managing five- or six-figure partnerships.
· Proven experience securing new partners at five- or six-figure levels.
· Strong commercial acumen: the ability to understand other organisations’ commercial objectives and build mutually beneficial agreements that deliver value for Bliss.
· Influencing and leadership skills, including demonstrable experience of effectively working with senior colleagues and external stakeholders.
How to apply
Interested applicants are requested to submit the following documents
· Your CV (please ensure this does not include your age, gender or any other personal characteristics)
· Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words
This information is used when shortlisting candidates for interview.
Recruitment Timeline
- The deadline for applications is 9am on Monday 17 June
- First round interviews will be held virtually (via zoom) between Monday 24 June and Thursday 27 June, with second interviews in person at our London Bridge office.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful
Action for Pulmonary Fibrosis (APF) is the UK’s leading health and research charity for Pulmonary Fibrosis. We are seeking an excellent relationship manager to develop new and existing Corporate Partnerships for APF, driving growth in income to help us fund vital research and support more of the estimated 70,000 people living with pulmonary fibrosis in the UK.
APF supports people affected by Pulmonary Fibrosis - a cruel and terminal lung scarring disease that cuts thousands of lives short in the UK each year. There’s no known cure, and it’s on the rise. We want to stop lives being lost to Pulmonary Fibrosis, and as we enter a new five-year strategic period, income growth underpins our ambitious and exciting plans to grow research, support and influencing.
As Senior Partnerships & Philanthropy Manager, you will grow income from corporate supporters and other partners (including pharmaceutical companies). Providing supportive line management to the Trusts and Grants Coordinator, you will drive our trusts and statutory funding income streams, working collaboratively across APF teams and with our supporters.
We are looking for a people-person who is confident in stewarding relationships and partnerships to drive growth in income. You will need to be an ambitious team-player with fundraising experience.
Why join us?
As well as knowing that what we do is making a positive difference to people’s lives, we support personal development and offer a range of benefits:
·25 days holiday plus bank holidays (plus additional discretionary days around Christmas)
·Company Pension Scheme
·Flexible, home-based working
·Access to an Employee Assistance Programme including retail discounts, access to emotional support.
·Death in Service scheme.
·Company related sick pay when 6-month probation is complete.
·A focus on personal development including access to training opportunities and coaching.
Application Details
If you are interested in applying for this role, please visit our website to view the job description and person specification.
·Your CV
·A supporting statement outlining how you meet the knowledge and experience criteria in no more than two sides of A4
Closing Date: 9am Monday 24th June
Interviews: Teams call Friday 28th June. Shortlisted candidates will then be invited to an in-person interview w/c1st July.
Pulmonary Fibrosis does not discriminate. Our team should reflect the diverse communities we exist to support. We warmly welcome applications from all candidates irrespective of age, disability, race (including colour, nationality, ethnic or national origin), sex, pregnancy or maternity, gender reassignment, sexual orientation, religion or belief, or marital or civil partnership status.
Action for Pulmonary Fibrosis is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We need someone with strong experience of delivering high-quality digital marketing across a range of channels. The ability to deliver on time and to a high standard will be second nature. This role will put audience needs first and manage the creation of deliverables for key digital campaigns, uphold digital best practice and support the other members of the digital team.
Overall Purpose of the role
We're looking to help take our digital marketing to the next level. We've created this dedicated role for someone like you to be instrumental in helping us scale what we do in the digital marketing space. In this position you'll work across the digital team to help drive forward what our digital marketing can offer the organisation and the user. Working closely with Digital Marketing Manager, you'll help us deliver best-in-class outputs for our three charity brands and driving forward our performance across our channels.
Responsibilities
- Development of our paid digital media performance across our channels (including PPC, Display, Performance Max). Delivering bespoke campaign and always-on strategies on time and to a high standard.
- Manage the end-to-end process of bringing outstanding marketing and stewardship emails to life.
- Use your creativity and problem-solving skills to improve the effectiveness of our digital marketing for key organisational priorities, such as fundraising and brand.
- Working with our Digital Analyst to get under the skin of our digital results, turning that analysis into actionable insight and commentary to support stakeholder teams learning.
- You will work closely with the Email Marketing Lead to help them manage and deliver campaigns · You'll help deliver SEM strategies, working including keyword management and channel performance.
- You will be a champion for the user, their needs and their experience. You'll have the ability to think beyond just acquiring new supporters, helping build connected digital journeys.
- Help create and deliver a testing programme of work to continually improve our marketing.
- Work with multiple team members, collaborating with colleagues and agencies to achieve shared goals.
- Be the steward of digital best practice, you'll help educate, guide and train colleagues on how we can best use our digital platforms.
Experience
- Experience with digital paid and owned marketing mix, including but not limited to paid social, PPC, display, email and SEO.
- You’ll have experience of forecasting, delivering, optimising and evaluating digital campaigns, based on KPIs and targets, running them on time and on budget.
- You’ll have direct experience with digital marketing platforms such as Meta ads manager as well as Bing and Google Ads platforms.
- You will have working knowledge of SEO tactics and how to deliver them.
- You'll be an expert in devising and delivering high quality digital experiences.
Skills abilities and knowledge
- A working knowledge of ESPs, such as MailChimp or Emma.
- A great understanding of UX and digital best practice and be able to bring that to life.
- Experience of creating and cultivating great stakeholder and agency relationships.
- A commitment to our DEI principles and putting them into practice throughout your work.
- You’ll be proactive about staying updated one digital marketing news and trends.
Personal Attributes
- Strong written and verbal skills.
- Excellent project management skills, with the ability to manage multiple deadlines
- Experience of working with budgets and targets.
- You will be comfortable feeding back to stakeholders and contributing to best practice learning sessions.
- You'll be a proactive and creative problem solver with a high attention to detail.
- An understanding of GDPR, PECR and how to ensure compliance.
- You will be a natural collaborator, happy to share knowledge, successes and failures.
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Overview
At Guy’s & St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
We are looking for a permanent Gift Processing Coordinator and an interim Gift Processing Coordinator for a 12 month fixed term contract, to join the Finance team, focused on providing processing fundraising income at the Foundation, to support our three Charity brands - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. Our fundraising is currently embarking on a period of growth with a strategy of investment and increased activity in order to achieve a step change growth in donation income.
This role will be primarily responsible for processing of all philanthropic donations to the Foundation efficiently and effectively. You will ensure all gift processing is completed to a high standard, coupled with the successful monthly reconciliation between the fundraising database and the charity bank account. Additionally, you will offer support to the Finance team in their mission to process and report financial information of the utmost quality. The Finance team is engaging, collaborative and supportive, as well as highly motivated and passionate about their work
Key Responsibilities
- Process donations onto the fundraising database meticulously, adhering to established guidance and procedures with exceptional accuracy.
- Collaborate with internal and external stakeholders, ensuring prompt and comprehensive responses to inquiries regarding gift processing, fostering constructive working relationships.
- Conduct visits to external fundraising sites to collect donations, including cash, employing responsible and secure procedures aligned with best practices.
- Import gifts and donor details from diverse fundraising platforms promptly, proactively identifying and rectifying any inaccuracies or errors.
- Monitor weekly banking activities and conduct monthly cumulative reconciliations, promptly investigating and resolving any discrepancies or issues.
- Collaborate with the Data and System Teams to develop and document gift processes, supporting any necessary system upgrades and refining processes as required.
- Deliver outstanding service to both internal and external stakeholders regarding gift processing inquiries, meeting response timeframes and resolving issues promptly.
- Support internal and external audits related to gift processing, promptly and comprehensively providing the required supporting documents.
- Provide assistance and perform other ad-hoc tasks as required within the Finance and Fundraising teams, contributing to a collaborative and supportive work environment.
Knowledge/ Qualifications
- Sound arithmetical abilities (Essential).
- Practical user experience with Microsoft Office skills, particularly Excel (Essential).
- Previous use of Raiser’s Edge or similar fundraising system (Desirable).
- CRM user (e.g. Salesforce) experience (Desirable).
Experience
- Minimum of 1 year’s working experience in the charity sector, ideally in gift processing function (Desirable).
Skills and Attributes
- Ensuring attention to detail and adherence to due process.
- Act as a self-starter who is adaptable and consistently works with integrity.
- Deliver responsive, consistent, and high-quality service to both internal and external stakeholders.
- Highly organised with the ability to prioritise a busy workload and work to tight deadlines.
- A team player who collaborates effectively with colleagues, supports team goals, and contributes positively to group dynamics.
- Resilient and adaptable, able to remain composed and effective when faced with challenges and rapidly changing circumstances.
- Demonstrate excellent written and oral communication skills.
- Good interpersonal skills and able to effectively liaise with both internal and external stakeholders.
- Committed to the principle of continuous improvement.
- Eager to acquire and develop new skills while assisting peers in their learning and development.
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.