Social Welfare Jobs
Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!
You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.
We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).
You would be at the heart of Care Rights UK’s work, delivering our core advice and support service. You would be welcomed into our small, dedicated, friendly team. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.
This is an exciting period of change for the charity, as we invest in growing our advice and support service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice and support service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.
The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care.
To apply, please send us the following:
• A cover letter that explains how you meet the criteria in the person specification
• Your CV
The cover letter plays a key part in our selection process. We use the information you provide in the letter about your skills and experience to decide whether or not to invite you for an interview. It is important that you explain in your cover letter how you meet the essential criteria outlined in the person specification, giving specific examples from your past experience. Your letter should be no longer than 3 pages.
Care Rights UK is your care champion, the charity focused on defending the rights of people in care.
The client requests no contact from agencies or media sales.
At Care Rights UK, we are passionate about supporting and campaigning for the rights of older people needing care and their families. You would be welcomed into our small, dedicated, friendly team. You would provide research support to help the team improve our knowledge of care law across the UK and update our information resources.
This is a vital role for the charity, ensuring our work is underpinned by sound research and helping us to diversify and increase our reach across the UK. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.
You would join the charity during an exciting period of change, as we invest in growing our advice and support service. You would work closely with our small team to ensure our research work aligns with our advice service, campaigns, policy and communication work, as the charity pushes for a better care system.
The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change.
We value equality and diversity. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability, or carer status.
To apply, please send us the following:
• A cover letter that explains how you meet the criteria in the person specification
• Your CV
The cover letter plays a key part in our selection process. We use the information you provide in the letter about your skills and experience to decide whether or not to invite you for an interview. It is important that you explain in your cover letter how you meet the essential criteria outlined in the person specification, giving specific examples from your past experience. Your letter should be no longer than 3 pages.
Care Rights UK is your care champion, the charity focused on defending the rights of people in care.
The client requests no contact from agencies or media sales.
Department: Learning
Location: Blended between office and home (England and Wales)
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
The role
We’re looking for a Volunteer Development Officer to support us in the delivery and development of high quality volunteering across our organisation. You will champion and support volunteering in Citizens Advice and influence the position and profile of volunteering across the service. You’ll work closely with the Head of Volunteering to support the delivery of the new volunteering strategy, ensuring that stakeholders from across the organisation are engaged in its development. You’ll provide operational volunteer management direction and support and maintain high standards in volunteering through the provision of guidance, tools, information and training.
Apply if:
- You have strong experience of supporting good practice in volunteer management, including an up to date understanding of how to make volunteering accessible and inclusive.
- You enjoy working collaboratively with a wide range of stakeholders and co-creating solutions.
- You are passionate about volunteering and the positive impact it can have.
- To find out what the full role will entail and what you will be doing click below for the role profile and person specification.
If you would like to apply, please submit an anonymous CV and a cover letter addressing the following essential criteria from the job pack:
- Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
- An uptodate understanding of how to make volunteering accessible and inclusive and passionate about finding ways to put this into practice.
- Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
- Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.
- Experience of working with data to inform planning and decision-making, particularly around the value and impact of volunteering.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
Interviews are scheduled for WC 10th June.
This vacancy closes at 23.59 on the closing date.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Summary of Role
This is an exciting new role in our Talking Therapies team providing vital support to people in Manchester with common mental health problems. Working alongside counsellors, you will provide wrap-around social and practical support to adults on our waiting list for or who are engaging in Talking Therapy to enable them to address and overcome barriers impacting on their health and wellbeing. You will provide advice, information and guidance on these issues, make onward referrals to specialist advice organisations where necessary and support engagement with these services.
You will build and maintain relationships with key referrers, such as GP surgeries, to promote the service and facilitate appropriate referrals.
Once trained, you have the exciting task of leading and facilitating a new course within the service: Living Life to the Full™, a CBT-informed group programme designed to support people to improve low mood, overcome stress, sleep better and build confidence.
This role is subject to an Enhanced DBS Check
Applications for this role close at 9am on Wednesday 29th May however we will be holding rolling interviews and may close the vacancy early if a successful candidate is appointed.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.
About the role:
Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role.
As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.
Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site.
In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities.
Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications.
If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!
Key responsibilities include:
- Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
- Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.
Essential requirements include:
- Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people).
- Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience.
Key dates:
- Closing date: Tuesday 28 May, 9am
- Interviews: w/c 10 June
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We are hiring a Mental Health Floating Support Coordinator to support our Luton Service which delivers support to individuals living within the community who have support needs pertaining to their mental health and wellbeing. The service works alongside statutory services, with the aim of moving people on to independent living within two years. You will empower and motivate our residents and participants to achieve their personal goals and gain greater independence, which enables them to reintegrate into the community and lead fulfilling lives. The support offered is tailored to the individual needs of the participants and residents through a recovery based model.
Who is the service for & what is it funded/ accessed to deliver?
- Men and women, aged 18+
- Our clients have a primary mental health need, including complex needs and dual diagnosis
All our clients have a personalised support plans and proactive support work, to engage them with the opportunities available to them to live independently in the community, develop their social skills and independent living skills. We work with clients to improve their health and wellbeing, including supporting people to manage their mental health condition and crisis prevention.
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with length of service
- Training and Development including access to courses, upskilling, and progression plans
- Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme including counselling
- Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Life Assurance Scheme
- Cycle to work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.
OVERVIEW OF KEY RESPONSIBILITIES
- Act as a key worker and/or link worker and contribute to the development of support plans, risk assessments and subsequent reviews.
- Provide advice, information and guidance to residents and participants.
- Explore the most appropriate methods and resources for meeting activity needs, including group events and individual sessions, using internal and external sources.
- Participate in, and encourage residents and participants to participate in the running and development of projects, social enterprise initiatives, training, volunteering or work experience.
- Develop and sustain therapeutic relationships, providing practical and emotional support to ensure they are always treated with respect and dignity.
- Support our residents and participants with the relevant skills, experience, networks, and training to prepare them for resettlement into semi/independent living.
- Identify resident activity needs and wishes through assessments, observations, and discussions.
- Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
- Develop and maintain strong relationships with internal and external persons and agencies.
- Administration duties will vary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
- Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector
- Understanding of the housing and social needs of people with multiple and complex needs
- Able to influence and negotiate positive outcomes with others
What we would like, but not essential:
- Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
- Experience of providing housing support and a practical assistance within a residential or outreach support role
- Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals
Further details of the responsibilities and key criteria can be found in the JDPS attached.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Mental Health | Support Worker | Recovery Worker | Luton | Bedfordshire | Jobs | Support Coordinator | NHS
National LGBT+ Independent Victim Advocate!
Location: Remote
Department: Advocacy & Support + Helpline
Job Type: Part-time
Contract Type: Fixed Term Contract - until March 2025 (possibility for extension depending on funding)
Do you want to make life better for LGBT+ victims and survivors of abuse?
About the Role
You will join our national advocacy team, supporting survivors remotely across the UK and providing face-to-face, office-based, or community-based support in Wales. Your role involves offering a safe, confidential space for LGBT+ victims/survivors to discuss their options, plan actions, and obtain necessary services. Key areas of focus include wellbeing, navigating the criminal and civil justice systems, safety, and accessing support services.
Key Responsibilities
- Client Support: Remotely support, advise, and advocate for LGBT+ victims/survivors of abuse, with a focus on so-called conversion practices.
- Empowerment: Use a trauma-informed, empowerment-based, and person-centred approach.
- Information and Assistance: Provide information to help clients make informed choices and meet their needs.
- Justice System Navigation: Assist clients with understanding their rights and navigating the criminal/civil justice systems.
- Professional Boundaries: Maintain professional boundaries and ensure clients understand the service remit.
About You
- Experience: Expertise in delivering needs-led specialist support services.
- Collaboration: Ability to work collaboratively across a diverse team.
- Resilience: Good resilience and self-care, with an understanding of the impact of trauma.
- LGBT+ Understanding: Thorough understanding of LGBT+ lives and the impact of discrimination.
- Bilingual: Fluent in Welsh and English.
Location: This is a remote position, working from home, with travel to London and across the UK, particularly to communities in Wales.
If you are passionate about supporting LGBT+ victims and survivors of abuse and meet the requirements, we encourage you to apply.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
We have an exciting opportunity to work as a Bristol City Robins Foundation Youth Mentor.
This is a 1-year fixed-term contract with a view to an extension in 2025.
Our youth mentor will work with young people in South Bristol and beyond. The role will see trusting relationships built between known young people in the community, support the young people and help guide them into positive provision or employment. The focus will be on the number of positive hours these young people can spend with their mentors and away from negative influences in their lives.
Your main responsibilities:
- Delivery of targeted 1-2-1 work with young people.
- Delivery of targeted individual and small group work with young people in schools.
- Develop positive relationships between you and the young people to ensure you get the best outcomes.
- Collect and store data to evidence the impact of the 1-2-1 work and mentoring to ensure it is sustainable and continues to change the lives of the young people we work with.
- To be part of developing our mentoring strategy and ensure we meet the needs of young people in Bristol now and in the long term.
- To use early intervention where possible and to provide long-term opportunities and pathways, working with clear evidence of need and agreed success criteria.
- Work closely with parents/carers and professionals to support the needs of their young people.
- Building new relationships with local schools, youth organisations and other agencies to increase capacity and referrals into programmes.
You will have:
- An understanding of the issues young people face, specifically in relation to young people in areas of deprivation.
- Experience in working with targeted groups or individuals in areas of deprivation through building positive relationships and mentoring.
- An understanding of safeguarding and health and safety in a youth work setting.
- A proven ability to work under pressure to tight deadlines.
- A commitment to supporting young people and the principles of equality and diversity.
- Self-motivated and the ability to work on own initiative.
- Excellent communication skills, including written, telephone and interpersonal skills.
- Proven planning and organization skills.
- IT literate.
- Full UK driving license.
Safeguarding Statement:
Bristol City Robins Foundation is committed to safeguarding the welfare of children and young people and expects all staff and volunteers to endorse this commitment.
Equality Statement:
The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and promoting positive working relationships between all internal and external stakeholders.
Benefits
- Work equipment (BCFC clothing and work laptop)
- 2 x tickets to every BCFC and Bristol Bears home league game
- 25 days annual leave, increasing to 28 days after 3 years of employment and 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
- A flexible working environment
- Generous pension scheme
- Generous continuous personal development budget.
- Free parking on site
- The opportunity to be part of an incredible journey.
Notes
1-year fixed term with a view of extension.
Candidates must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.
Interviews planned for week commencing 24th June.
Case Manager for Drive DVA Programme
Position: DRIVE Case Manager
Location: Thames Valley - Buckinghamshire
Salary: Competitive, based on experience
Contract: Full-time, 3 days working from home, 2 days in the office in Milton Keynes
About the Role:
We are seeking a dedicated and experienced Case Manager to deliver the Drive Domestic Violence and Abuse (DVA) programme. This role involves working one-on-one with perpetrators identified as high risk through MARAC and the Thames Valley Domestic Abuse Perpetrator Panel (DAPP). The aim is to secure engagement, influence behavioural change, and link perpetrators to complementary services.
Key Responsibilities:
- Champion organisational values of ambition, compassion, innovation, and integrity.
- Develop and implement strategic individual intervention plans in collaboration with existing agencies.
- Work closely with Independent Domestic Violence Advocates (IDVAs) to review risks, develop safety plans, and improve outcomes.
- Manage long-term outcomes by working with each service user for 3-12 months to achieve behaviour change.
- Engage proactively with multi-agency settings to ensure a coordinated response.
Essential Experience:
- Direct work with vulnerable service users.
- Experience in public protection/safeguarding multi-agency settings (e.g., Child Protection, MARAC, MAPPA).
- Proficiency in managing safeguarding issues and procedures.
- Strong skills in writing and presenting information to varied audiences.
- Experience in working within legislative frameworks and encouraging partnership working.
- Conflict management experience.
- Reliable reporting and meeting deadlines.
Desirable Experience:
- Work with victims and/or perpetrators of domestic abuse.
- Experience with service users with complex needs and/or challenging behaviour.
- Background in mental health, substance misuse, or working with young people aged 16-25.
- Familiarity with pro-social modelling and motivational interviewing.
Abilities and Attributes:
- Confidence in decision-making.
- Ability to work collaboratively and independently.
- Excellent written and oral communication skills.
- Belief in perpetrator behaviour change.
- Comprehensive understanding of risk in the domestic abuse sector.
- Capacity to manage raw emotions and conflict.
- Proactive and self-motivated.
Liaison and Partnership:
- Strong relationship management skills in multi-agency work.
- Proficiency in Microsoft Office and other IT skills.
- Relevant degree, vocational qualification, or equivalent experience.
- Advisory, negotiation, and persuasive skills.
- Empathy and excellent conflict/crisis management skills.
- Interpersonal skills to facilitate discussions and achieve positive outcomes.
- Networking skills to develop strong agency relationships.
Knowledge:
- Understanding of domestic abuse, its impact, and legal/practical remedies.
- Familiarity with public protection arrangements and multi-agency/partnership working.
- Knowledge of effective engagement with domestic abuse perpetrators.
- Thorough understanding of IDVA work, including risk assessment and safety planning.
- Understanding of the Marac process and child protection systems.
Join us in our mission to create safer communities and support positive change. We look forward to hearing from you.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
We're looking for a Bank Support Worker Admin to join our human resources team located in Caledonian Road.
£23,933.00 per annum, working 35 hours per week on a fixed term contract of 3 months. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Working alongside the HR Admin and Payroll team, to be responsible for the effective day to day running of Bank Support Worker payroll processes, effective utilisation of the Bank Support Workers, and use of Bank Support Worker portal to aid in the transfer to a new Bank and Agency system.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
To ensure the transfer of Bank Staff information to new Bank and Agency system.
To ensure we have accurate and up to date recording of bank staff on Bank IT system and HR system (iTrent)
To ensure ongoing compliance (DBS, Right to Work and training renewals) are kept up to date
To understand general availability of our BSW's to help managers find suitable bank staff for shifts.
To communicate key messages to our Bank Staff as needed.
To work with HR Business Partners and relevant managers if bank staff need suspending/removing from the bank system.
Work with Managers to review BSW hours in line with Working Time Directive and Overtime Policy to ensure excessive hours not worked
To complete BSW monthly payroll check and calculate salary top ups.
To work with BSW and payroll team to resolve payroll queries
To complete general administration of BSW references and confirmation of employment letters.
Any other duties as reasonably required within the role.
This role requires a basic DBS
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Must be able to build excellent working relationships with internal and external stakeholders and across multiple teams
Focused on delivering excellent customer service
Self driven to deliver outcomes required in role
Able to prioritise to meet business needs
Able to work in a challenging environment
Good attention to detail
Positive and solution focused
Organised and able to prioritise effectively
Can work well as part of a wider team
What you'll bring:
Essential:
Ability to pick up IT systems quickly
Showing strong initiative and problem solving skills
Able to use Excel, Word and Outlook well
Good customer service experience
Previous experience of admin role would be beneficial
Desirable:
Experience of overseeing and organising a Bank of Workers
Experience working in Care and Support or a Housing Association
ITrent and Bank booking systems experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.
A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.
The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.
Other support activities will be developed, such as group support and weekly meet ups.
The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.
Adherence to health & safety, equal opportunities and diversity policies is expected at all times.
Please review the full Job Pack before applying with your CV and cover letter.
Please review the full Job Pack before applying with your CV and cover letter.
Your cover letter should detail how you meet the job specification.
The client requests no contact from agencies or media sales.
Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.
Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.
A highly motivated and experienced person is required to identify and support unpaid carers.
Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.
Job Purpose: To find and assist Carers in the Knowsley area by providing advice, information, drop-in sessions, facilitating support groups, home visiting, training and a variety of other methods highlighted by Carers in Knowsley.
Duties and Responsibilities
Information and Support
All staff are expected to be familiar with the range of services and events provided by Knowsley Carers Centre.
The Carers Support Officers specifically: -
1) Provide Carers with advice and support to improve the quality of their lives and the person they care for:
This will include:
a) Completing current procedure for Carers’ Assessments and to support Carers through the Assessment process.
b) Offering Carers the opportunity to take up other services offered by KCC such as coffee mornings and Holistic Therapies.
c) Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing. Remind carers that we are here to provide a listening ear and offer our counselling service if appropriate.
d) To signpost Carers to relevant voluntary and statutory organisations.
2) Keep up-to-date with services, benefits and organisations relevant to Carers.
3) To assist in the promotion of the work of the organisation by use of media, talks, presentations, displays etc.
4) Make links with relevant statutory and voluntary organisations.
5) Use any of the above opportunities to identify hidden Carers and
Casework
1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.
2) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit with the agreement of line manager.
3) Liaise with other advice/advocacy organisations to develop and maintain referral systems.
4) Complete all the necessary administrational tasks related to the role including updating all contacts on the database.
Groups and Events
1) Setting up, administering and facilitating Carers Support Groups.
2) Organise outings and events for Carers. To liaise with the manager to raise small funds to assist with one to one support or group support.
3) Work with other members of the Knowsley Carers Centre staff team to plan, organise and facilitate special events and activities e.g. During National Carers Week.
Administration and Monitoring
1) Complete contacts on the database for every interaction with each carer. All phone calls, drop ins, home visits letters, emails and texts to have a separate contact.
2) Ensure attendees at group events whether in house or at another venue complete the signing in sheet. Complete the register for these events on the database if requested to do so.
3) Add names to waiting lists for trips and events following the standard procedure. Make appointments for carers to attend holistic therapies following the standard procedure.
4) Write up case studies and other reports as requested by line manager.
5) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.
6) All of the above are necessary for management to produce statistics and other monitoring reports to comply with funders requests outlined in the main contract and other sources of funding.
General Tasks
1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.
2) To produce articles for the Carers Centre newsletter and to distribute
to various establishments around Knowsley.
3) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.
4) To undertake relevant training and staff development activities as required.
5) To undertake occasional evening/weekend work where necessary.
6) To undertake any other duties as reasonably requested by the Centre Manager.
7) All employees are expected to read and abide by the organisations policies and procedures.
Benefits of working for Knowsley Carers Centre:
22 days annual leave plus bank holidays per year (pro rata)
Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
6% Workplace Pension Scheme with The Pensions Trust
Knowsley Carers Centre aims to make a positive impact on the lives of any adult who lives in the Borough of Knowsley, who provides a caring role.
The client requests no contact from agencies or media sales.
Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.
Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.
A highly motivated and experienced person is required to prove welfare benefits advice to unpaid carers.
Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.
Location: Predominantly based in Kirkby but will be part of the team at Knowsley Carers Centre and will be expected to spend some time at other venues across Knowsley.
Job Purpose: To find and assist Carers and Young Carers Families in Knowsley by providing welfare benefits advice, accessible information through advice and support, drop-in sessions, home visiting and a variety of other methods highlighted by Carers in Knowsley.
Duties and Responsibilities
Welfare Benefits
1)Provide casework covering the full range of welfare benefits.
2)Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
3)Negotiate with third parties as appropriate.
4)Ensure income maximisation through the take up of appropriate benefits.
5)Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
6)Make home/outreach visits as necessary.
7)Provide advice and assistance to other staff across the whole range of issues.
8)Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
9)Ensure that all work conforms to the organisations systems and procedures.
10)Keep up to date with legislation.
11)Attend relevant internal and external meetings.
12)Use IT for statistical recording and record keeping
13)Maintain close liaison with relevant external organisations
Information and Support
1) Identify hidden Carers and provide them with high quality information, advice and support. This will include:
a)Answering enquiries about available services, and other organisations of interest to Carers
b)Sending Carers appropriate leaflets and application forms.
c)Referring Carers for carers’ assessment
d)Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing.
e)To signpost carers to relevant voluntary and statutory organisations.
2) Keep up-to-date with services, and organisations relevant to Carers.
3) To promote the work of the organisation by use of media, talks, presentations, displays etc.
4) Make links with relevant statutory and voluntary organisations.
Casework/Individual Support
1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.
2) Attend meetings, case conferences, complaints procedures etc. as necessary to support individual Carers.
3) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit.
4) Liaise with other advice/advocacy organisations to develop and maintain referral systems.
Administration and Monitoring
1) Produce statistics and other monitoring reports to the management
2) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.
3) To enter information on to the database.
General Tasks
1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.
3) To produce articles for the Carers Centre newsletter and to distribute
to establishments around Knowsley.
4) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.
5) To undertake relevant training and staff development activities as required.
6) To undertake occasional evening/weekend work where necessary.
7) To undertake any other duties as reasonably requested by the Centre Manager.
8) All employees are expected to read and abide by the organisations policies and procedures.
Benefits of working for Knowsley Carers Centre:
22 days annual leave plus bank holidays per year (pro rata)
Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
6% Workplace Pension Scheme with The Pensions Trust
Knowsley Carers Centre aims to make a positive impact on the lives of any adult who lives in the Borough of Knowsley, who provides a caring role.
The client requests no contact from agencies or media sales.
Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.
Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.
A highly motivated and experienced person is required to identify and support unpaid carers.
Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.
Job Purpose: To find and assist Carers in the Knowsley area by providing advice, information, drop-in sessions, facilitating support groups, home visiting, training and a variety of other methods highlighted by Carers in Knowsley.
Duties and Responsibilities
Information and Support
All staff are expected to be familiar with the range of services and events provided by Knowsley Carers Centre.
The Carers Support Officers specifically: -
1) Provide Carers with advice and support to improve the quality of their lives and the person they care for:
This will include:
a) Completing current procedure for Carers’ Assessments and to support Carers through the Assessment process.
b) Offering Carers the opportunity to take up other services offered by KCC such as coffee mornings and Holistic Therapies.
c) Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing. Remind carers that we are here to provide a listening ear and offer our counselling service if appropriate.
d) To signpost Carers to relevant voluntary and statutory organisations.
2) Keep up-to-date with services, benefits and organisations relevant to Carers.
3) To assist in the promotion of the work of the organisation by use of media, talks, presentations, displays etc.
4) Make links with relevant statutory and voluntary organisations.
5) Use any of the above opportunities to identify hidden Carers and
Casework
1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.
2) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit with the agreement of line manager.
3) Liaise with other advice/advocacy organisations to develop and maintain referral systems.
4) Complete all the necessary administrational tasks related to the role including updating all contacts on the database.
Groups and Events
1) Setting up, administering and facilitating Carers Support Groups.
2) Organise outings and events for Carers. To liaise with the manager to raise small funds to assist with one to one support or group support.
3) Work with other members of the Knowsley Carers Centre staff team to plan, organise and facilitate special events and activities e.g. During National Carers Week.
Administration and Monitoring
1) Complete contacts on the database for every interaction with each carer. All phone calls, drop ins, home visits letters, emails and texts to have a separate contact.
2) Ensure attendees at group events whether in house or at another venue complete the signing in sheet. Complete the register for these events on the database if requested to do so.
3) Add names to waiting lists for trips and events following the standard procedure. Make appointments for carers to attend holistic therapies following the standard procedure.
4) Write up case studies and other reports as requested by line manager.
5) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.
6) All of the above are necessary for management to produce statistics and other monitoring reports to comply with funders requests outlined in the main contract and other sources of funding.
General Tasks
1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.
2) To produce articles for the Carers Centre newsletter and to distribute
to various establishments around Knowsley.
3) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.
4) To undertake relevant training and staff development activities as required.
5) To undertake occasional evening/weekend work where necessary.
6) To undertake any other duties as reasonably requested by the Centre Manager.
7) All employees are expected to read and abide by the organisations policies and procedures.
Benefits of working for Knowsley Carers Centre:
22 days annual leave plus bank holidays per year (pro rata)
Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
6% Workplace Pension Scheme with The Pensions Trust
Knowsley Carers Centre aims to make a positive impact on the lives of any adult who lives in the Borough of Knowsley, who provides a caring role.
The client requests no contact from agencies or media sales.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Greater Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 30,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, we launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women. To achieve this, we will grow our existing centres and open new centres in key areas of need across the UK.
Smart Works Newcastle opened in April 2018. In our five years of operation we have supported over 1,700 women on their journey towards employment.
More information about who we are can be found on our website.
About the role
Every woman who comes to a Smart Works centre is referred by another organisation or charity. Across the UK, over 400 organisations refer women to Smart Works, including job centres, refuges, prisons, work programme providers and other charities.
Without our referral partners, Smart Works would not be able to reach women in need and help them to succeed at interview and start a new chapter. Building and nurturing these partnerships is central to our work and success as a charity.
Based at our centre in Reading, you will work and travel across Berkshire to conduct outreach to ensure Smart Works receives consistent referrals and performs well against our ambitious targets to help more women year on year. in practice, this will include attending meetings with partners, organising events to showcase our service and managing all referral communications.
You will be part of the wider service delivery team in Reading, supporting on the running of the centre to the highest possible standard. This will enable you to understand and speak to the support available to unemployed women in Berkshire and what specifically Smart Works Reading can do to increase this support.
Smart Works Reading has an umbrella organisation, Smart Works Charity based in London, and there may be some infrequent travel to London. There will be liaison with the London team to support induction and training, plus participation in regular on-line meetings, phone calls and attending our annual conferences.
Duties and responsibilities
Reporting to the Centre Manager, the successful candidate will lead a range of activities, including:
- Managing referral partner relationships across Berkshire, nurturing existing relationships and onboarding new partnerships
- Undertake research and creating project plans to set briefs or funding to engage referral partners
- Organise, deliver and attend events across Berkshire that increase referrals to Smart Works Reading
- Analyse and manage a robust database of current referral data and potential referral partners, to identify opportunities, priorities and share successes
- Share regular, engaging communications with referral partners
- Pilot new initiatives and ideas with referral partners to increase and maintain engagement
- Support the smooth running of the Reading centre, such as by answering calls and booking appointments
Skills, knowledge, and personal attributes
The successful candidate will demonstrate:
- A proven track record of managing relationships and partnerships
- Outstanding interpersonal skills with an adaptable style to suit seniority levels and stakeholders in a variety of situations
- Confident in representing Smart Works, including presenting in person to large groups, in writing to potential partners and over the phone
- Ability to organise and run external events with a variety of stakeholders
- Target driven, able to perform well against KPIs
- Passionate about the support available to unemployed women in Berkshire
- Strong IT and administration skills with excellent attention to detail
Benefits, terms, and conditions
- Full-time or part-time position available, with a minimum of 30 hours per week
- Typical working hours 9am-5pm in line with centre opening hours
- Salary of £24,960-£26,000 FTE, depending on experience
- 25 days annual leave, plus bank holidays
- Positive, supportive working environment with opportunities for practical training and progression
- VIP access at Smart Works sales, events and pop up shops
- All successful applicants must provide two satisfactory references and complete a Basic DBS check
How to apply
Please submit a CV and answer the following questions via our recruitment portal by Wednesday 22nd May.
- Why do you want to work for Smart Works Reading? (Max 250 words)
- Having reviewed the job description, what experience and skills do you have that makes you well suited to the role of Outreach Lead? (Max 500 words - use of bullet points in fine)
- In your own words, what do you think makes Smart Works an essential service? (Max 250 words)
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
The client requests no contact from agencies or media sales.