Social Welfare Jobs

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support bespoke to kinship carers and their families over a six-month intervention, working within the Kinship Connected delivery model. This may include, but is not limited to:

· Practical and emotional support to kinship carers virtually or in-person in their home or community.

· Signposting or referring to relevant national and local services.

· Liaising with other professionals and organisations.

· Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).

· Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.

· Signposting carers to secure grants from local and national funders.

· Setting goals for change following Kinship Connected processes, in partnership with the kinship carer.

· Monitor, review and revise these goals to ensure carers are on track and goals remain relevant and as part of the ‘closing’ process as the carers complete the intervention.

Peer group facilitation and management

You will be responsible for planning, organising, facilitating peer support groups for kinship carers in your area, working in line with the Kinship Connected delivery model.  This will involve:

· Developing existing groups and setting up new groups as required.

· Working closely with Kinship’s peer-to-peer service where appropriate.

· Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person support groups in your commissioned area.

· Planning, preparing, facilitating virtual and in-person support groups.

· Promoting groups in the local area to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

· According to Kinship’s Volunteering policy and other related policies, support kinship carers to engage with opportunities such as volunteering in virtual and in-person support groups.

· Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date, location).

· Support Kinship’s communications and engagement strategy by providing case studies and sourcing images for newsletters and local media to promote the programme.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

· Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.

· Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.

· Provide updates and information for managers about cases of concern.

· Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.

· Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy and other relevant policies.

Monitoring and Evaluation

· Ensure casework, attendance, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.

· Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.

· Collect case studies from your kinship carers to help demonstrate impact.

· Contribute to any reports for local authority partners as required with data and case studies.

· Attend monitoring meetings as required.

· Engage in quality assurance processes in line with ongoing programme development.

Relationship and stakeholder management  

· In partnership with the Senior Project Worker, enable local authorities to understand the programme and pathways for how to make referrals.

· Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.

· Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.

· Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.

General duties and tasks

· To attend and engage with team and general staff meetings.

· To personally prepare for and attend case reviews, one-to-ones and appraisals with your line manager.

· To act at all times in the best interest of Kinship.

· To participate in the induction of new staff members and volunteers.

· To work with line manager to identify own training needs and undertake training and development.

· To engage in reflective practice, using opportunities for supervision and professional development as appropriate.

· Deputise for the Senior Project Worker as needed such as internal meetings or external meetings and events.

· Participate in opportunities provided by Kinship to develop your skills and knowledge such as staff training, ‘Lunch and learn’ sessions.

· To carry out other related duties as may from time to time be required to fulfil the mission of the team and organisation.

· To develop Kinship Care Week in your local area.

· Be willing to travel across England as necessary to attend events and raise the profile of the service and kinship care.

Standard Clauses

· The post holder must at all times carry out their responsibilities with due regard to Kinships’ Equal Opportunities Policy and Safeguarding Policy.

· The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.

· This role will require satisfactory enhanced level Disclosure and Barring Service (DBS) clearance.

· The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.

· The post holder must carry out their responsibilities with due regard to the non-smoking environment of all Kinship offices.

Hours: 35 hours per week (full-time)

Location: You will work in Healthwatch Newham’s Office 3 days per week. You will also spend two days per week at a community organisation within Newham

Annual leave: 28 days per annum, excluding bank holidays

Overview

Healthwatch Newham wishes to employ a Deaf Outreach Worker.  The role will work with the Deaf community on an action plan of delivery to make improvements across Newham. This is a fixed term contract of 12 months and you will work in partnership with the Newham health and social care system.

You will be a Deaf person with life experience of being Deaf and Deaf culture. You will be fluent in British Sign Language (BSL) and used to working in a bilingual environment with Deaf and hearing colleagues.

We have developed a job description for the Deaf Outreach Worker.  This will provide further information on Healthwatch Newham and the role.  It will include the main tasks and responsibilities, and the skills and experience we are looking for.

At the bottom of this page under 'Application Resources' you will find a BSL Translated video for the job description

Closing date: Tuesday 4th June, 9am

Interview date to be confirmed. Interviews will be held in person, in Newham. We will arrange a British Sign Language Interpreter for the interviews.

Background to the role 

Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services. 

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. 

Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community. 

Job description 

Job Purpose 

• To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community. 

• To a promote network services across the Boroughs to maximise their take-up. 

• To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed. 

• To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services. 

Key Tasks 

• To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies. 

• To develop shared working practices across the service network. 

• To work closely with providers of similar services 

• To work to agreed individual, team, and organisational objectives. 

• To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate. 

• To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system. 

• To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection. 

• To collect monitoring information to enable the service to be evaluated. 

• To provide support to services outside of normal working hours and occasionally attend sessions when required. 

Administration  

• To ensure all relevant administration is organised and efficiently completed. 

• To assist co-ordinating service user client surveys/questionnaires as appropriate, collate feedback and evaluate the service provided. 

• To assist with the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes. 

• To ensure all data is collected through AUKEL organisational customer relationship management data base systems. 

Quality 

• To be familiar with and to implement Age UK East London’s policies and procedures. 

• Ensure that confidential data is managed within AGE UK’s policies and procedures.

 General 

• To meet regularly with line manager for support, supervision, and appraisal. 

• To attend team and staff meetings, (and other meetings) as required. 

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

 Functional Links  

• The role reports to Caxton Hall Centre Manager

• Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues. 

Person Specification 

Experience 

Essential 

• Experience of working on a one-to-one basis with marginalised groups 

• Experience of running group activities 

• Experience of keeping paper and electronic records and statistical data for monitoring purposes. 

• Experience of providing kind, inclusive and high quality customer service 

Desirable  

• Qualified in Chair Based Exercises

Knowledge & Understanding 

Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers. 

Desirable  

• Working knowledge of other Community Languages 

Skills/Attributes 

• Intermediate IT skills

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

• Commitment to learning and development and reflective practise. 

• People skills. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• Flexibility in working hours to meet organisational needs. 

FareShare South West distributes surplus food across the region to charities working with vulnerable people.  We need volunteers to do everything from driving vans to picking orders in the warehouses, and lots in between.

This role leads on rota and data management, working with warehouse managers and reporting to the Volunteer Recruitmant Manager in Bristol, with occasional travel.  Recruitment and retention support, and identifying individuals who would benefit from our flagship employability programme FareChance to help their personal and professional development is an important element, as well as working with the wider team to develop volunteering opportunities for corporate supporters and food partners.

Leading on volunteer wellbeing and support during the shift is key to the role, as well as undertaking training to keep abreast of best practice

Volunteers make up about 90% of our workforce, and this role takes the lead on recruitment, retention and development of our Volunteer Programme, including delivering a Recruitment Strategy, developing a Retention Work Plan and ensuring all safeguarding policies are adhered to.

Reporting to the Head of Employment, Volunteering and Safeguarding, the role supports a wide range of volunteers, and that includes sign-posting them to FSSW employability programmes, modelled on our flagship employability programme FareChance.

This role is responsible for the line management of a Volunteer Coordinator, also based in Bristol, to achieve a steady flow of volunteers to keep FSSW working to deliver surplus food to charities working with vulnerable people.

Working with the Communications and Volunteering teams, you will be recruiting across both our Bristol sites, in St Judes and Bedminster.

Do you have experience in a policy or campaign role? Do you have a passion for using your skills to improve the lives of older people needing care and their families? Join our team! 

You would work alongside our director to lead Care Rights UK's influencing work. This is a key pillar of the charity’s strategy, pushing for a better care system so that people’s rights are respected. 

This is a varied and diverse role, spanning policy, campaigns and communication work. You would be at the heart of our influential work to raise awareness of quality care, push for new rights and call for reform of the sector. 

You would be welcomed into our small, dedicated, friendly team. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

You would join Care Rights UK during an exciting period of change, as we invest in growing our services and seek to diversify and increase our reach across the UK. You would work closely with our small team to ensure our policy, campaigns and communication work aligns with our advice service and research. 

The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your skills to affect change. 

Company Overview

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.

Programme Overview

The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts.

Palladium is responsible for delivering the programme in the South East of England

Primary Duties and responsibilities:

As Case Manager, you will be responsible for delivering the front-line support to customers on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.

Your responsibilities will include:

· Take responsibility for engaging with potential customers, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.

· Be accountable for your caseload of assigned customers and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:   

o Building rapport and a positive working relationship with each customer.

o Assessing the customer’s starting position to decide how to best meet their needs. 

o Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each customer.

o Providing challenge, advice, and guidance where appropriate, to develop customers’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

· Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer customers to additional support when needed;

· Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with customers;

· Work collaboratively as part of a small team to ensure excellent support for all customers;

· Deliver programme in accordance with contractual Service Level Agreements and company standards;

· Maintain customers’ records in accordance with data protection requirements so that personal information is safeguarded, and the customer journey is accurately recorded;

· Meet personal performance targets, Key Performance Indicators and Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face;

· Develop relationships and networks with key local stakeholders including employers to provide the best possible support for customers.

Skills and experience:

Required

· A passion for working with people

· Experience of working in a customer engagement and support-focused role

· Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed

· Experience in the management of a caseload of individual customers according to a set of contractual standards and requirements

·  A level of independence and professionalism to work independently

· Detail-oriented with strong organisational and communication skills

· The ability to be based in, and travel around designated catchment areas, candidates already based in  Hampsire, Surrey and Sussex and Thames Valley are encouraged to apply.

Desirable

· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience

· Experience delivering one-to-one employability support or ESOL assessments and training

· Trained in trauma-informed approaches and safeguarding

· Access to a reliable vehicle and a full, clean drivers licence

· Knowledge of languages including Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu or Yoruba

Key Competencies:

· Ability to engage, motivate, challenge and inspire; 

· Proactive and solution focused, bringing both creativity and practicality to bear;

· Excellent communication skills; 

· Performance and target focused; 

· Excellent organisation and prioritisation skills; 

· The determination and drive to want to make a positive difference.

Location and compensation

You will primarily working on an outreach basis within the community and you will be given a base location. Any travel to meet customers outside the base location will be reimbursed in line with the travel policy.

Compensation: You will receive a salary in the range 26,000-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that  disabled applicants that meet the required criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium is a Real Living wage Employer

Department: Learning

Location: Blended between office and home (England and Wales)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The role
We’re looking for a Volunteer Development Officer to support us in the delivery and development of high quality volunteering across our organisation. You will champion and support volunteering in Citizens Advice and influence the position and profile of volunteering across the service. You’ll work closely with the Head of Volunteering to support the delivery of the new volunteering strategy, ensuring that stakeholders from across the organisation are engaged in its development. You’ll provide operational volunteer management direction and support and maintain high standards in volunteering through the provision of guidance, tools, information and training.

Apply if:

• You have strong experience of supporting good practice in volunteer management, including an up to date understanding of how to make volunteering accessible and inclusive. 
• You enjoy working collaboratively with a wide range of stakeholders and co-creating solutions.
• You are passionate about volunteering and the positive impact it can have. 
• To find out what the full role will entail and what you will be doing click below for the role profile and person specification.

If you would like to apply, please submit an anonymous CV and a cover letter addressing the following essential criteria from the job pack: 

• Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
•  An uptodate understanding of how to make volunteering accessible and inclusive and passionate about finding ways to put this into practice.
• Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
• Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.
• Experience of working with data to inform planning and decision-making, particularly around the value and impact of volunteering.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

Interviews are scheduled for WC 10th June.

This vacancy closes at 23.59 on the closing date. 

About the organisation
nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.
The Play Therapy Service provides a free, confidential therapeutic service for children and young people who have experienced or witnessed domestic and/or sexual violence. It is designed to help them have the space to express themselves, think things through and work towards healing from trauma. Children/young people receive the service usually once a week, in one of nia’s satellite locations in East London.

About the post
In the role of Play Therapist, you will play a central role in running a play therapy service for children and young people affected by violence against women, including the children of mothers who have experienced domestic violence, sexual violence and prostitution, as well as problematic substance use. The work focusses on working therapeutically with children and their parent/carers and networks to enable their healing process. You will work as part of a growing team of therapists and counsellors, all working to meet the needs of survivors.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

CV’s will not be accepted. 

Closing date: 10am, 5th June 2024

Interview date: 17th June 2024

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

At Care Rights UK, we are passionate about supporting and campaigning for the rights of older people needing care and their families. You would be welcomed into our small, dedicated, friendly team. You would provide research support to help the team improve our knowledge of care law across the UK and update our information resources.

This is a vital role for the charity, ensuring our work is underpinned by sound research and helping us to diversify and increase our reach across the UK. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

You would join the charity during an exciting period of change, as we invest in growing our advice and support service. You would work closely with our small team to ensure our research work aligns with our advice service, campaigns, policy and communication work, as the charity pushes for a better care system. 

The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change. 

We value equality and diversity. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability, or carer status.

Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!

You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.

We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing). 

You would be at the heart of Care Rights UK’s work, delivering our core advice and support service. You would be welcomed into our small, dedicated, friendly team. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

This is an exciting period of change for the charity, as we invest in growing our advice and support service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice and support service aligns with our campaign, policy and communication work, as the charity pushes for a better care system. 

The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care.

Befriending Life Links Coordinator Pembrokeshire

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: DP2 £21,195 - £24,670 per annum depending on experience

Hours: 35hrs per week full time, and job share will be considered

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced coordinator to join our charity at an exciting time in its development. You will be committed to the daily coordination of our Befriending Life Links project in Pembrokeshire. Liaising with external agencies to identify potential social inclusion opportunities as well as coordinating one to one befriending support for our clients.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until March 31st 2025 and subject to review and further funding thereafter. 

Prospectus is delighted to be supporting Beyond Food Foundation in their search for a Group Support Lead, ensuring all participants in programmes are supported as a group of learners.

 
Beyond Food is a London based grassroots charity, providing training and support to people whose lives have unravelled for whatever reason. Their programmes are focused on helping people gain life skills, confidence, and independence with a long-term focus on fulfilling and meaningful employment.
 
This is a full-time, permanent position based in Central London (onsite)
 
Reporting directly to the Programme Manager, the new Group Support Lead will work on varying programmes with different audiences and sizes who are from employment centres, schools, homeless hostels, and healthcare settings. The postholder will play a key role in understanding and addressing their unique needs during program delivery to ensure progress and development of participants. The postholder will address group dynamics and multiple complex needs of individuals, offering guidance, encouragement and assistance as needed. The Group Support Lead will also secure suitable reporting data, evidence, and feedback to measure outcomes and impact of group sessions.
 
To be successful, you will have experience of working with vulnerable individuals, preferably within a group setting, and understand certain complex needs including addiction, trauma, or mental health. You have excellent interpersonal skills, with an ability to build trust and rapport with groups to encourage participation. You will be resilient and compassionate, able to handle emotionally draining situations. You will enjoy rolling up your sleeves and getting stuck in, being part of an active team that uses food to inspire people, busy, flexible, considerate and caring. It would be beneficial to have knowledge of issues around universal credit, social housing, or probation.
 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.  

The hiring managers are reviewing applications on a rolling basis, please initially submit a CV to learn more, and ensure you don’t miss out.

This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community voice in shaping local services. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator role an exciting and important addition to the team.

Main Tasks: 

Volunteer Recruitment, Training and Coordination  

• Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.

• Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to: 

• Community research and consultation 

• Public space improvements (greening, activation etc)

• Promoting community cohesion through events 

• Train volunteers in peer-engagement and consultation practice, 

• Induct and supervise skilled volunteers, as necessary. 

Community Cohesion and Wellbeing 

• Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,

• Involve volunteers in planning and delivering community projects and events. 

Resident Voice 

•  Collaborate with the Community Engagement, Partnership and Marketing Manager to develop and deliver a consultation plan to better understand residents’ needs and priorities,

• Conduct outreach in the community with trained volunteers, including door-to-door canvassing, satisfaction surveys, pop-up stalls etc.

• Collect and systematically analyse information gathered through outreach and community consultation.

Widening Participation 

• Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn. 

• Use creative methods to increase engagement with decision making from all sections of our diverse community.

• Contribute to a new system of representative community governance, enabling the resident body to speak with one voice,

• With partners, support the coordination of community events in South Kilburn.

Empowerment and Progression 

• Maintain continued awareness of local opportunities and train volunteers to disseminate accurate information and signposting, 

• Seek opportunities for volunteer progression including supporting those looking to do so in to work and work-placements with local businesses.

Partnerships and information sharing 

• Maintain relationships with a wide range of stakeholders including partner charities, volunteers, Brent Council officers and community members, 

• Work with the Communications and Engagement officer to disseminate useful information to residents. 

 Other 

• Be an ambassador for SKT and ensure our values of joy, collaboration and inclusion are upheld by the volunteer team. 

• Be responsible for organising team building days and social events for SKT staff, volunteers, and Trustees. 

• As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.

This job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job and may be varied from time to time.

Person Specification 

Essential Qualities: 

• Approachable and personable, 

• Organised,

• A good facilitator and convenor, 

• Passionate about people and social justice, 

• High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.

• Committed to the principles of equal opportunities and diversity.  

Essential Skills and Knowledge: 

• Demonstrable ability to plan and manage own workload, 

• Experience in leading and motivating teams, 

• Excellent verbal communication and active listening, 

• Persuasive, credible and determined, 

• Can demonstrate initiative.

Desirable: 

• Spoken Arabic, Somalian, Eritrean, Bengali (Sylheti), French, Portuguese or other widely spoken minority language in South Kilburn,

• Knowledge of community organising techniques and methodology.

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm three days a week or shorter hours over more days to fit around childcare commitments, for example.