Full-Time Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.
We are currently recruiting for a Grants Officer to support all aspects of our grant applications, collaborating with colleagues and our partners to develop and execute engaging applications to a range of funders in order to support the work with our client groups.
This is a great opportunity for someone with experience of writing content and developing applications to large and small funding bodies.
This role can be based in Rotherham, South Yorkshire or Pontypridd, South Wales.
As Grants Officer, you will:
- Secure income through funding applications to a range of large and small scale funders.
- Write high quality, compelling applications that are submitted on time and in line with funder requirements and eligibility criteria.
- Work with internal and external stakeholders to develop applications for funding and compile high quality content that is realistic, deliverable, and appropriately budgeted.
- Identify and obtain any support and advice required for the preparation, planning and management of funding applications.
- Develop information and guidance for internal and external stakeholders that supports the funding application process.
- Build and maintain relationships with funders to develop an understanding of the charity’s work.
- Identify new and existing funding opportunities that meet organisational priorities
- Maintain accurate monitoring and recording of data to evidence performance.
The essential qualities, skills and experience you will need to apply for this role:
- Experience of writing compelling, high quality funding applications to secure income from a range of funders.
- Experience of developing applications to major funders such as National Lottery, Sport England, central government and local authorities as well as smaller grants and trusts.
- Knowledge of various funders and ability to analyse and assess which opportunities are appropriate to consider.
- Skilled at presenting complex project information in a clear and engaging way.
- Exceptional communications skills, both written and verbal with the ability to produce concise, persuasive and engaging narrative.
- Ability to work independently and as part of a team and encouraging this in others.
- Confidence to represent the organisation with partner agencies, funders and colleagues.
- Exceptional interpersonal skills with the ability to work co-operatively with others.
Benefits Package:
- 29 days holiday plus bank holidays
- Generous pension
- Westfield healthcare
- Opportunities for career development and progression
Improving the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job title: Corporate Relationship Manager – (Maternity cover – 12 month contract)
Location: Shooting Star House, Hampton and from home as agreed with line manager. Ad hoc working from Christopher’s, Guildford.
Salary: £30,000-£37,000 FTE
Hours: 37.5 hours per week
Closing date: Applicants will be interviewed on a rolling basis
**To apply, please send your CV with a short cover letter outlining why you would be a good candidate for the role. Applications will not be considered without a cover letter.**
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Corporate Relationship Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
We are looking for a creative, pro-active and outgoing Corporate Relationship Manager to join our team who can build on our successful corporate partnership programme. This is an exciting role that combines new business and account management, implementing Shooting Star Children’s Hospices corporate fundraising strategy with the aim of maximising income from corporate partnerships.
We would welcome applications from candidates with strong corporate fundraising or comparable experience who can maintain and develop existing relationships with corporate partners and proactively identify and secure new relationships. You will understand the need for a bespoke approach to each corporate, understanding their requirements and how best to achieve a mutually beneficial relationship. You will need to be committed, self-motivated and passionate about the work of the charity, and have demonstrable experience of delivering fundraising targets.
As a key member of our Corporate Engagement Team, you will be responsible for researching prospective corporate partners for specific industry sectors and building a pipeline of potential sources of income, identifying new opportunities and growing our partnership base as well as maximising income from current partners, and leading on our corporate volunteering programme. You will be a natural communicator who has the ability to persuade, influence and inspire, with the confidence to build relationships at a senior level, across various departments and industries.
If you are an enthusiastic and dynamic individual, a natural networker and compelling communicator who enjoys working in a team environment to achieve outstanding results then we would love to hear from you!
This is a fantastic opportunity to join a highly experienced fundraising team with a cause that engages and motivates supporters.
The post will be based at Shooting Star House in Hampton. You may be required to attend meetings across London and Surrey therefore you are required to have a full UK Driving Licence.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
If asked for interview, you will be required to prepare a short presentation.
To apply, please send your CV with a short cover letter outlining why you would be a good candidate for the role. Applications will not be considered without a cover letter.
The client requests no contact from agencies or media sales.
Deputy Manager Boaz Project
The Boaz Trust Hampshire Limited.
Boaz is a small independent charity providing day services for adults with learning disabilities (members) in a beautiful farm setting near Winchester.
Founded upon a strong Christian ethos it is the “workplace” for around 30 adults for four days a week undertaking a range of horticultural tasks as well as cooking, craft, animal care and woodwork. Some members attend for just a half day, others several days a week.
The charity has a small staff team, supported by around 50 volunteers, working together to ensure our members have a rewarding and meaningful experience gaining valuable life skills.
Reporting to the Manager, the role of Deputy Manager is responsible for general day to day office management, leading the Project in the Manager’s absence and taking the lead in the kitchen, working with members to provide a daily healthy vegetarian meal for around 20 people.
Experience in the charity/volunteer sector, along with a catering/ kitchen background or love of cooking, as well as previous work with adults with learning disabilities, would be an advantage.
The position is site based, Monday to Friday 8.30 to 4.30
Benefits include 20 days holiday rising to 25 with service, statutory holidays, pension and sick pay provision.
Salary, depending upon experience, is up to £31,500.
As this job is genuinely unique, we invite you to visit us before you apply to gain an understanding of who we are and what we do.
The client requests no contact from agencies or media sales.
We are recruiting a Legacy Fundraiser to grow PAPYRUS’ legacy income by creating and implementing a multi-year legacy strategy, planning and delivering activities in this area and managing residuary, specific and pecuniary cases.
What you will do:
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Develop and implement a legacy strategy and operational plan for long term growth.
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Research and develop new legacy activities and create a marketing plan. Project manage the day-to-day planning and delivery of activities central to the legacy marketing program, including: direct mail, email marketing, digital, social media, events, and the promotion of tribute funds and free will services.
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Work closely with the Fundraising Manager and communications team to develop a compelling legacy proposition and produce a suite of legacy and in memory marketing materials that can be used to engage and inspire supporters to take the next step in their legacy giving, including sharing inspiring, compelling case studies to support legacy marketing and in memory activity, including gathering stories from legacy and in memory supporters.
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Work across income generation and with other departments to identify and target legacy prospects within the existing supporter base and other potential legacy audiences across all of PAPYRUS’ networks.
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Identify opportunities to cross promote legacy and in memory giving to supporters as well as any activity from across the charity that could provide appropriate cultivation and stewardship opportunities for existing and prospective Legacy and In Memory supporters.
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Provide teams with relevant, engaging and impactful content, messaging or resources for inclusion in cross-team supporter communications.
To be successful in this role you will have:
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English and Maths GCSE or equivalent grade C or above
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Previous experience of working in a fundraising role for a UK registered charity
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Proven track record of effective relationship management with donors/ fundraisers
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Experience of handling sensitive information appropriately
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Experience of working effectively within a team environment and assisting colleagues
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Excellent verbal and written communication skills including the ability to write reports.
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Experience using Raiser’s edge or a similar CRM database.
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23)
Hours: 36 hours per week Location: Warrington Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 22nd May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
You will support with the design and delivery of training to external clients (e.g. social prescribers, housing providers, community workers, advice workers, corporate partners) on financial rights-based information for older people in England, Scotland, and Wales, so that they can support older people to maximise their income and reduce their costs. You will also support with internal training where required.
You will be experienced in designing inclusive and accessible training and resources, and in delivering training virtually and in-person, including to corporates. With comprehensive knowledge of pensionable age welfare benefits, you should have a good understanding of issues affecting older people including social care, health services, housing, and scams. With excellent relationship and partnership building skills as well as great organisation and time management skills, you will have the ability to travel and undertake overnight stays to deliver in-person training and attend meetings.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS (Certificate will be required for this role.
Closing Date: Midnight on Wednesday 22nd May 2024
Interview Dates:
Stage one - Tuesday 4th June 2024
Stage two – Tuesday 11th June 2024
The client requests no contact from agencies or media sales.
Are you passionate about offering boys and men the best start in life by providing support to fathers and families? This is an exciting opportunity to be part of a specialist and dynamic charity providing emotional and practical support to boys and men. We are looking to recruit Project Coordinator(s) (Fathers team) you will be responsible for delivering a range of services supporting Future Men’s work with fathers. The post holder will alongisde direct work with fathers, support the Senior Leadership Team with formulating a strategy for developing work with fathers across localities, in line with FM’s vision, mission and values and Business Plan. A key element will be to support new developments, identify best practice in work with fathers and embed these in current services.
This full-time permanent role is based in south London and work alongside statutory services.
At Future Men, through our practice-led services, we work with boys and men from childhood through to Fatherhood, to help them become healthy, dynamic, future men. From structured school programmes and youth hubs, to individual one-to-one sessions and outreach work, we provide the vital support and advocacy that changes boys and young men’s lives for the better. We focus our work with boys and men who face structural discrimination and disadvantage, including of race, income, and community.
We are currently seeking a Digital Products Specialist to work closely with the rest of the Digital Products Team and maintain and improve the Battersea website and other owned digital products. This role will have a particular focus on delivering a continuous optimisation and development plan based on insights gained through testing, analytics and user experience research. You will also be involved in project managing the delivery of new digital product developments, and managing a backlog of website developments to ensure the successful implementation of validated optimisations and fixes.
What we can offer you
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our Hybrid Working Model
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 23rd may 2024
Interview date(s): w/c 3rd June 2024
For full details, please click on apply and download our recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
We are looking for a senior regulatory affairs specialist to join our Science & Regulatory Affairs team, with experience in regulatory toxicology in the chemicals and/or consumer products sector. A clear desire to end testing on animals is essential.
You will work within the Science & Regulatory Affairs team to deliver the organisation’s objectives relating to the ending of testing on animals, with a focus on regulatory testing in the chemical and consumer product sectors. Your role will mostly address regulatory testing on animals in Europe, some activities will also be relevant to the UK, and some will be internationally relevant.
Working alongside colleagues in the Science & Regulatory Affairs team and Public Affairs team, and also in collaboration with other partner organisations and stakeholders, your efforts will increase awareness and use of non-animal methods and promote a full transition away from testing on animals.
Willing to travel internationally as well as attending virtual sessions, you will represent the organisation at regulatory bodies and in other arenas. You will proactively promote the organisation’s position on animal testing with regulators and other stakeholders.
Through the production of high-quality scientific material and support to the organisation, your contribution will significantly help advance the agenda of ending all experiments using animals.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the iCope team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies (iCope). The programme aims to support Islington residents who are assessed within iCope and who require employment advice.
The EAs in iCope initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the iCope team and work alongside therapists to provide employment support to help iCope clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
iCope (Talking Therapies) is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
About Emergency Nutrition Network (ENN)
Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.
Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.
We undertake knowledge management, research and advocacy to support national governments, civil society, UN agencies, donors and academic organisations, and communities of practitioners. Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.
ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, bilateral donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.
What we do
Our Strategy aims to enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning, building evidence and providing support and encouragement to practitioners and decision-makers involved in nutrition and related interventions.
ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange (FEX).
Field Exchange (FEX) is ENN’s established online and print technical publication on nutrition and food security in emergencies and high burden contexts. The first edition was produced in 1996 in response to a demand by international agencies for a way to capture and rapidly ‘exchange’ humanitarian programming experiences, to share relevant research, evaluations, news and offer a platform for technical views. Field Exchange enables fast track publication of programming experiences of relevance to nutrition in emergencies and high burden contexts. We feature articles across sectors and from a range of contexts, from acute emergencies to fragile and conflict affected states. We include both original articles and summaries of relevant research. We welcome suggestions for articles to feature in Field Exchange at any time.
Our People
ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.
We are proud that in our 2022 Employee Engagement Survey over 95 percent of our staff said they enjoy their work and that ENN is a flexible employer.
Purpose of the role
This role will provide oversight, coordinate and manage the editorial process of publishing Field Exchange that includes tracking ideas, soliciting and securing submissions of Field Exchange content, critically appraising potential content, discussing, brokering and supporting content development with authors, coordinating input from the Field Exchange Editorial Team, liaising with copy editors and designers and ensuring content deadlines are scheduled and are adhered to, as well as ensuring quality, relevant and timely curated content is produced and disseminated. This position will also take a lead role in implementing the Field Exchange Strategy 2024-2029.
Key Responsibilities
Content development
- Actively seek opportunities for FEX content across a broad range of technical areas, leveraging and developing internal and external contacts and networks.
- Seek and secure a spectrum of contributors, prioritising country stakeholder lead and co-authorship. And including Francophone representation (in collaboration with FEX francophone lead).
- Communicate with potential authors to explore opportunities for content and provide support and guidance in development of articles (structure, writing and technical content).
- Edit articles to address structure, flow and language.
- Appraise articles for rigour and validity. Pose technical questions to authors to clarify, substantiate, elaborate and prompt deeper reflection and learning.
- Identify need for and coordinate internal or external peer review for prospective articles.
- Write succinct summaries (abstracts) of original articles.
- Summarise published research papers and reports into summary articles.
- Collate themes and key messages across all articles for editors and work with them to produce editorials and technical briefs.
- Proof-read designed issues and briefs.
- Review content sub-edited and summarised by other FEX team members for quality control and consistency.
- Ensure due process is followed for translation and quality assurance of translated content (currently in French only).
Dissemination of FEX content
- In collaboration with the ENN communications lead:
- Develop podcasts and soundbites, developing questions for author interview podcasts in collaboration with authors.
- Proactively seek blog content from authors, leading its content development, review and finalisation.
- Contribute to development of a communications plan for each FEX issue in order to disseminate content optimally.
- Curate and initiate development of FEX website content, identifying areas for development.
- Represent ENN at events including conferences, webinars etc. to promote and disseminate FEX, including development of FEX materials such as leaflets, videos etc. where required.
FEX strategy implementation
- Take the lead in the implementation of the FEX strategy 2024-2029, such as by:
- Making smaller adjustments to the FEX process as identified.
- Coordinating larger pieces of prioritised work, for example by:
- Building the capacity of authors through a more comprehensive approach.
- Expanding our reach to younger audiences.
- Engaging with academic institutions in more resource-poor settings.
- Mobilise resources for FEX through engagement with donors and other FEX contributors through identifying potential sources of funding, engaging with donors and ‘selling’ FEX, and writing proposals to secure funding.
Internal project content coordination
- Coordinate, manage and track development of all articles and issues from submission to publication against deadlines, ensuring donor requirements are met.
- Communicate with all authors, FEX team members and external consultants to facilitate the development of every article and issue, as well as other outputs such as technical briefs.
- Collate and review submissions, potential papers for summarising and other opportunities, and solicit necessary and timely editorial review and final decisions.
- Initiate regular meetings and other communications with the FEX editors to provide feedback on progress, explore opportunities, and make decisions about submissions, content to summarise, delegation of tasks and timelines and input into strategic discussions about future content/issues.
- Lead regular meetings with wider FEX team (editors, sub-editors, operations team, communications team, copy editor, designer) for feedback on progress, agreement on timelines, to brainstorm ideas and delegate tasks.
- Present FEX content to wider ENN technical team and other audiences as needed through webinars, presentations and other opportunities.
- Support other FEX team members with information needed for targeting, dissemination, translation into other languages and summarising of content for different audiences.
- Support the capacity-building of new FEX team members.
- Lead the development and review of donor reports, including writing content and collating monitoring and evaluation information.
- Other duties as identified by the FEX project lead and line manager.
Terms and Conditions
- Type of contract: Permanent.
- Location: Office or home-based.
- Holidays: 25 days plus UK Public Holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum. Pro-rata for part-time staff.
- Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%.
- Salary: circa. £40,000 per annum, full-time equivalent, dependent on experience.
- Hours of work: Full-time (37.5 hours per week) but Part-time will be considered and encouraged to apply. Please indicate in your cover letter if you would like part-time hours.
- Benefits: Dental cover, Life cover, Employee Assistance Programme, Wellbeing contribution
Reporting line: One of ENN’s FEX Editors
Person Specification
Essential requirements
- Master’s degree in nutrition or public health or equivalent professional experience.
- Demonstrable experience working in the international nutrition sector, including experience working in developing countries.
- Experience producing technical content for a publication, for example writing technical articles, papers and/ or content for peer-reviewed journals.
- Knowledge of the international nutrition sector across a broad range of topics (management of wasting (SAM, MAM, MAMI), IYCF-E, health systems strengthening, adolescent nutrition, women’s nutrition, WaSt and food systems in particular).
- Understanding of relevant research methodologies. Excellent English writing skills and attention to detail.
- Experience of in-depth knowledge management, and / or projects that focus on ‘learning’
- Experience of establishing and maintaining good working relationships with a wide range of stakeholders at national and global level
- Excellent attention to detail and ability to synthesise and make sense of complex data and information, including experience of secondary data analyses, systematic literature reviews and report-writing.
- Currently part of the ‘humanitarian community’ with own professional network of contacts
- Ability to synthesise, analyse, critique and prioritise complex information.
- Experience mentoring and coaching colleagues.
- Excellent presentation and communication skills.
- Strong interpersonal skills, motivated, takes initiative and drives progress.
- Ability to independently manage a busy workload and prioritise effectively.
- Good cross-cultural awareness.
- Able to work both autonomously and as a member of a dispersed and diverse team.
Desirable
- Experience of knowledge management and/or documenting case studies and lessons learned.
- Experience developing content in different formats for a variety of audiences.
- Experience managing publication processes.
- Spoken and written proficiency in French, Arabic and Spanish.
- Broad understanding of programming contexts.
- Desire to build the capacity of and empower others.
Eligibility to work
The successful applicant will be required to demonstrate they have the Right to Work in the UK before being able to accept the appointment. A Certificate of Sponsorship and relocation package are not available for this position.
ENN is committed to diversity and inclusion, and to building a culture where every team member is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds.
Application Process
Please submit a Cover Letter (no more than one page which explains why you are interested in the role and how your experience satisfies the Person Specification) along with your CV no later than 23:59 hours on 31st May 2024. Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified.
Emergency Nutrition Network works to reduce undernutrition globally.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.
This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.
We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Terms & Conditions
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.
Salary: £35,000 – 40,000, dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications.
We are a Disabled Confident employee.
Please attach a personal statement ( no more than 2 pages long) outlining how you meet the Job Description and Person Specification.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
The Autism Centre of Excellence exists to improve access to high quality support and remove barriers and stigma for autistic people, but to do this we need to grow our funding.
We aim to raise £5 million over the next five years to increase our reach, impact and activities, whilst creating a sustainable and predictable income stream for the charity. To do this we need to systematically build a pipeline of donors and supporters, to build profile and new relationships. In the short term we need someone who can lead the development of a series of applications to trusts, foundations and other sources of funding to support our priority workstreams.
Main duties and Responsibilities
- Primary focus will be on managing and soliciting income from your own portfolio of high value trusts, foundations and statutory funders, securing gifts of between £10,000 - £1,000,000 to successfully achieve the charity’s ambitious fundraising targets.
- Secondary focus will be on the planning and delivery of first-class Special Events and Major Donor fundraising.
- Create a robust prospect pipeline of effectively researched and qualified funders, ensuring a continued flow of prospects through the pipeline, taking a sales approach to lead generation and the assessment of the warmth and value donors.
- Deliver effective research of prospective and existing donors, which enables us to raise significant income through both new and existing relationships; utilising our networks effectively.
- Implement effective cultivation and stewardship journeys that provides a high-quality supporter experience to your portfolio of donors and prospects.
- Deliver first-class relationship management to ensure excellent ongoing relationships with donors in both a written and face-to-face capacity.
- Deliver exceptional writing skills through proposal and bid writing and day-to-day communication with donors and colleagues.
- Fully understand the charity’s projects and activities to both ascertain their suitability as funding propositions and communicate them in a compelling manner to funders.
- Work closely with operational colleagues to develop compelling and thorough cases for support to inform our research and fundraising strategies.
Benefits
Salary: Up to £32,000 FTE, dependent on skills and experience.
25 days annual leave
Hybrid working, working in Cambridge a minimum of two days a week.
The role is permanent and full-time. However, we will consider part-time applications.
About Us
The Autism Centre of Excellence at Cambridge (ACE) exists to make a big difference; by funding and commissioning world-leading research, delivering projects which directly impact the lives of autistic people, and campaigning to achieve change.
How to apply
Closing date for application is 5pm on Sunday 2 June 2024.
To apply please provide an up-to-date CV and cover letter.
We welcome applications from anybody who believes they have the required skills for the role, including autistic and other neurodivergent people. We recognise that autistic and other neurodivergent people can bring specific skills, strengths, and interests that add value and diversity to any team.
We want your recruitment experience to be positive. Please contact us to request any adjustments you need for the application or interview process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Leaders in Community (LiC) is an award-winning youth-led organisation with over 15 years' experience in delivering youth leadership and youth social action campaigns, supporting local young people challenge and overcome inequalities and barriers to progression.
As the Partnerships and Services Manager, you will report directly to the CEO and as such will be a member of the leadership team, to deliver Leaders in Community’s (LiC) work to empower young people and communities to improve quality of life and build a sustainable future in line with the Charity’s vision and mission. Working alongside the leadership team, you will oversee, and capacity build the services being delivered in our vibrant community centre, which is located in the historic East End of London.
Along with your CV, please provide a cover letter outlining why you are interested in applying for the role at Leaders in Community.
The client requests no contact from agencies or media sales.
This is an excellent opportunity for someone with an ability to coordinate and motivate groups to work collaboratively on environmental policy. We are looking for someone with good people skills, able to understand different points of view and work fairly and objectively towards solutions.
The post holder will work closely with policy professionals from a range of environmental charities on our Biodiversity and Marine Working Groups to develop policy positions and consultation responses. You will gain an in-depth understanding of the charitable and public sectors in Wales and be responsible for organising events and opportunities to advocate agreed policy positions to decision makers in Wales.
As one of the main points of contact for our Working Group Chairs, group members, politicians and Welsh Government officials, you will be able to demonstrate your ability to work collaboratively with a range of different people and be well-organised with a demonstrable enthusiasm for the work of environmental organisations.
A thriving Welsh environment for future generations
The client requests no contact from agencies or media sales.