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Top job
Social AF, Remote
£20 per hour
Flexible freelance role for experienced charity social media moderators, working remotely across multiple accounts
Posted today Apply Now
Top job
Closing in 6 days
Choose Love, Remote
£150 - £200 per day
We're Hiring! Help Power the GLORY Digital Festival From First Plan to Final Follow-Up
Posted 1 day ago Apply Now

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Birthrights, Remote
£40,000 FTE per annum pro rata — £22,400 actual for 3 days per week / £32,000 actual for 4 days a week
Want to help shape organisational systems, planning cycles and ways of working rooted in anti-oppressive practice?
Posted today
Volunteer Centre Hackney, Hackney (On-site)
£40,000 - £43,000 per year
We are seeking an ambitious Fundraising Manager, to join our award-winning Hackney charity, to take us foward to the next level.
Posted today
Work Rights Centre, Willesden (Hybrid)
£38,000 - £40,000 per year
Seeking a motivated solicitor or barrister to contribute to our employment rights programme by providing expert legal advice and casework
Posted today
Creative Land Trust, London (Hybrid)
£65,000 per year
We are a small team with big ambitions seeking an experienced and motivated person as we deliver affordable workspace for artists and makers
Posted today Apply Now
The Talent Set, Remote
£204 - £209 per day + daily holiday pay
Posted 1 day ago
OCD Action, London (Hybrid)
£15,500 - £17,500 per year
As a member of our small but effective team, you will see the direct impact of your work and support delivery of our ambitious vision.
Posted 1 day ago
Clergy Support Trust, Westminster (Hybrid)
£32,000 - £34,000 per year pro rata
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications.
Posted 1 day ago
London Diocesan Fund, London (Hybrid)
£22,264 per year (FTE £32,468)
The LDF is looking to appoint a Ministry Administrator to support the Area Director of Ministry and the wider Stepney Area team.
Posted 1 day ago
Family Action, Wandsworth (On-site)
£32,750 - £35,564 per year
Family Action is a registered charity, building stronger families since 1869
Posted 1 day ago
Trauma Recovery CIC, Welwyn Garden City (Hybrid)
£21,330.40 - £26,665.60 20 hours per week (FTE£30,765 - £36,460 per year)
Are you a Social Worker who can combine your lived & professional experiences of trauma recovery to support others through theirs?
Posted 1 day ago Apply Now
Whizz-Kidz, London (Hybrid)
Hourly rate of £16.26 including holiday pay. Travel expenses are reimbursed.
Work with young people, their families, schools, colleagues and partner organisations, delivering accredited wheelchair skills training.
Posted 1 day ago
Page 1 of 18
Remote
£20 per hour
Part-time (4-8 hours per day - hours distributed across 9am-9pm)
Contract (Minimum 10 weeks with the view to extend long term)
Job description

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

  • Social media moderation

  • Facebook group moderation

  • Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

  • Start moderation from 9am (or earlier)

  • Monitor activity throughout the day

  • Complete a final check before 9pm

  • Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

  • Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

  • Respond to comments, messages and queries in a timely, accurate and empathetic way

  • Maintain a response time of under three hours

  • Identify, manage and de-escalate negative or inappropriate content

  • Hide or remove content in line with moderation policies

  • Identify and escalate safeguarding concerns appropriately

  • Signpost users to relevant support services where needed

  • Encourage positive engagement and supporter action, including donations where appropriate

  • Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

  • Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

  • Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

  • Proven experience moderating social media channels

  • Excellent written communication skills, with strong attention to detail

  • Ability to work independently and manage time effectively across multiple check-ins

  • Confidence in making judgement calls using guidance rather than scripts

  • Understanding of fundraising and how charities engage supporters

  • Ability to remain calm and professional in high-volume or sensitive situations

  • Availability to work 3-6 days per week, including at least one weekend day

  • Flexibility to adapt quickly if issues arise

Desirable

  • Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

Application resources
Application Instructions

Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.

To apply, please submit your CV and answer the following questions:

Share an example of how you’ve successfully moderated a charity’s social media channel (200 words max)
How would you see this role fitting alongside your other commitments?
How many days per week and active hours per day can you commit to?
What are our moderation hours and response time expectations?
Are you able to commit to at least one weekend day per week?

You are welcome to include a short covering statement if you wish.

Please note: Applicants who do not meet the essential criteria will not be considered.

Organisation
Social AF View profile Organisation type Non Charity Employer Company size 1 - 5
Posted on: 04 April 2026
Closing date: 03 May 2026 at 23:30
Tags: Social Media

The client requests no contact from agencies or media sales.