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This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBTQ+ affirmative resources, providing crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers.
This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans and support, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health group, and LGBTQ+ social connections & activities group.
Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.
elop is a well established thriving and award-wining London based community-led LGBTQ+ mental health & wellbeing charity offering a range of high-quality and professional mental health, counselling and wellbeingsupport services to lesbian, gay, bisexual and trans (LGBTQ+) communities.
There will be one regular evening/ week and occasional other evenings and weekend working required.
NB: There will initially be both in-person office-based working with some remote home-based working required whilst we’re awaiting completion of building works and relocation to new premises
Interviews will take place Friday 26 June 2026 between 9.30am – 15.00 pm
To better the mental health and well-being of LGBTQ+ people, and to challenge the discrimination and inequalities that our community face.


The client requests no contact from agencies or media sales.
Context and Background
Our award-winning Creative Team sits within the NSPCC's Communications directorate. We're made up of creatives with design, writing and film production expertise. We create campaign and marketing identities, concepts, and materials, across all channels and for all audiences. We mainly work across three brands -- NSPCC, Childline and NSPCC Learning.
Our team has a broad skillset, covering creative strategy, ideation and delivery. We provide consultancy, art direction, planning, tone of voice guidance and copywriting across print and digital. So whether our colleagues are promoting a fabulous new fundraising event, introducing one of our frontline services, or kickstarting a new national campaign, our team is on hand to offer expertise.
As our new Senior Writer, you'll play a fundamental role in making sure the work we put out is as engaging and impactful as possible to a wide range of audiences.
Job purpose
The Senior Writer will be a highly talented communicator with substantial expertise in creative copywriting, branding and communications, preferably with experience in the charity sector.
You'll work on a wide range of creative briefs that might see you writing copy for print, digital, film, social media or web, based on briefs that come in from teams across the NSPCC. You'll also share your knowledge and expertise through workshops and consultation with internal teams and external agencies.
You’ll work closely with the Head of Creative to drive the quality, consistency, and effectiveness of our marketing and communications, making sure we’re talking to our supporters and the people we help in the most effective way possible. A large part of this is continuing to increase the use of plain English across the organisation.Finally, you will develop and lead strategy relating to copywriting, core messaging and tone of voice for the organisation. And as a senior member of the team, you'll help guide and mentor more junior colleagues.
Key relationships - Internal
• Reports to the Head of Creative.
• Is a key part of the senior Creative team and the wider Brand and Marketing department.
• Works collaboratively with all teams across the organisation to ensure creative excellence and brand integrity.
• Proactively engages with NSPCC colleagues.
Key relationships - External
• Liaises with external professionals e.g. freelance writers, agencies, filmmakers.
• Develops links and shares best practice with peers within the UK charity sector.
• Establishes networks with industry opinion formers, media and other stakeholders.
Main duties and responsibilities
• Develop verbal brand identity – through copywriting, core messaging and tone of voice guidance – across the NSPCC and Childline.
• Work with the senior Creative team to agree and deliver client projects from initial concepts through to the finished product, in line with our department’s annual business plan.
• Explore and develop creative concepts and help push the boundaries of the creative direction and output of the NSPCC, working closely with the Head of Creative and senior team.
• Pitch concepts and finished copy to commissioning teams, in line with brief objectives and the NSPCC brand.
• Make sure creative collateral across NSPCC and Childline marketing and communications is consistent and of a high standard.
• Partner with teams across the charity that create content, offering expert advice and creative solutions relating to brand and tone of voice.• Work effectively with other Communications colleagues to make sure we complete projects on time and in budget.
• Support junior team members, and contribute to the growth and personal development of communications team staff through supervisory, coaching and mentoring activities.
• Identify and provide long-term strategic solutions to the NSPCC’s editorial and copywriting needs, and fulfil them by working with the Head of Creative and senior team.
• Develop high-quality writing standards for the NSPCC, including style guides and training, with a focus on increasing the use of plain English and inclusive language across our work.
Responsibilities for all staff within the Communications directorate
• Actively participate in regular department and team meetings, contributing to strategy discussions and decisions which will benefit the NSPCC’s communications activities.
• Maintain an awareness Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• Take personal responsibility for keeping up to date with the NSPCC’s work to keep children safe.
• A commitment to safeguard and promote the welfare of babies, children, young people and adults at risk.
Person specification
1. Substantial experience in a copywriter role in either an agency or in-house team, with demonstrable ability of working across a broad range of briefs.
2. Proven ability to communicate and present confidently and clearly to senior stakeholders and clients.
3. Enthusiastic about embedding EDI principles across all areas of copywriting and in our wider communications work.
4. Experience working with and creating brand guidelines.
5. Experience guiding and mentoring junior team members.
6. In-depth and up-to-date knowledge of current trends and best practise in marketing, advertising and communications.
7. Highly collaborative and focused on creating a collaborative team spirit.8. Solid understanding of copywriting and editorial across environments including social, web, film and online advertising.
9. Ability to manage numerous complex projects for senior stakeholders, working to agreed deadlines often with conflicting priorities.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a payroll professional who loves precision, thrives on responsibility, and enjoys making a real difference behind the scenes? North Hampshire Urgent Care (NHUC) is looking for a motivated and detail‑driven Payroll & Pensions Officer to join our friendly Finance Team in a part‑time role.
Working as part of a supportive job‑share, you’ll help deliver a smooth, accurate monthly payroll for around 275 employees, support GP contractor payments, and ensure compliance with NHS Pension Scheme requirements. Your work will directly support our Same Day Care, TalkPlus and Head Office teams - the people delivering vital care to our communities.
Main Duties and Responsibilities:
Undertake the following tasks in relation to the monthly payroll process with the support of the Finance Team as required.
- Update employee tax code changes as advised by HMRC.
- Update the Sage 50 payroll system for changes in respect of Same Day Care employees. This includes starters, leavers, changes in pay rates, personal details etc.
- Process extra hours claims and variations as advised by the HR team
- Update salaried staff Same Day Care RotaMaster schedules for any changes, prepare import schedule and import pay data into Sage 50 payroll.
- Review, retrieve and reconcile pay data from RotaMaster (RM) and import Same Day Care pay data into Sage 50 Payroll.
- Check and reconcile payroll data and produce associated reports
- Issue payslips to North Hampshire Urgent Care staff and monthly and annual Earnings Reports to self-employed GPs
- Process Same Day Care leavers and distribute any related documentation
- Submit North Hampshire Urgent Care staff FPS and EPS to HMRC
- Process North Hampshire Urgent Care staff Net Payments to Bank
- Reconcile and pay North Hampshire Urgent Care staff PAYE
- Reconcile Government Gateway account for North Hampshire Urgent Care staff
- Maintain Same Day Care dual role records.
- Process monthly payroll journal into Sage 50 Accounts software.
- Maintain RM to Sage payroll link
- Process payroll year end in Sage 50 Payroll / Government Gateway
- Keep up to date with payroll legislation
- Be the main point of contact, internal and external, for all payroll queries.
- Update Same Day Care Hourly Payrates in line with the annual North Hampshire Urgent Care Pay Award
- Maintain Same Day Care Hourly payrates on RotaMaster
- Communicate Same Day Care payrates to the HR team
- Process Self Employed GP payments including payments for supervision to contractual deadline
Job Share interchangeable roles
- To be able to provide cover of the TalkPlus and Head Office during any absence of your job share partner – specifically their payroll responsibilities below in respect of the TalkPlus and Head Office payroll.
- To periodically rotate monthly payroll responsibilities with your job share partner three times per annum to enable each job share partner to understand each partner’s respective role and responsibilities, remain up to date with any developments in each partner’s responsibilities and ultimately to be interchangeable in the event of an absence of one partner.
- Update the Sage 50 payroll system for changes in respect of TalkPlus and Head Office employees. This includes starters, leavers, changes in pay rates, personal details etc.
- Process of TalkPlus and Head Office extra hours claims and variations as advised by the HR team
- Update salaried staff of TalkPlus and Head Office schedules for any changes, prepare import schedule and import pay data into Sage 50 payroll.
- Review, retrieve and reconcile pay data for of TalkPlus and Head Office employees and import of TalkPlus and Head Office pay data into Sage 50 Payroll.
- Process TalkPlus and Head Office employees leavers and distribute any related documentation
- Maintain TalkPlus and Head Office dual role records.
- Update TalkPlus and Head Office Salaries and pay in line with the annual North Hampshire Urgent Care Pay Award
Pensions
- Ensure compliance of auto-enrolment and three yearly re-assessment
- Keep up to date with NHS Pensions scheme employer and member compliance
- Re-assess all part-time staff for NHS pension purposes monthly
- Maintain NHS Pension Online (POL) - joiners, leavers and changes
- Manage and resolve NHS Pensions and Employees queries
- Pay and report monthly NHS and Nest contributions
- Pay and report monthly GP Solo pension contributions
- Produce, collect and submit annual GP Solo forms
- Process NHS Pensions SD55 Annual Returns and reconcile North Hampshire Urgent Care data to payroll / Sage 50 Payroll
- Process NHS Pension retirements with support from external consultant as required
- Investigate GP requested pay and pension queries
- Investigate NHS Pensions (PCSE) requested pension queries
Key Skills
Qualifications, Education, Training
Good standard of education (Minimum 5 GCSEs at grade 4 or above) or significant equivalent previous proven experience - Essential
Member of CIPP - Desirable
Experience
3+ years working in payroll team or bureau working with monthly payroll input, deadlines, monthly reporting and compliance with HMRC / Pensions Regulator - Essential
Experience running a payroll which includes variable pay data and data import into the payroll system - Essential
Ability to operate both independently and collaboratively in the team – working physically/remotely as required by the company - Essential
Familiar with operating payroll software to generate monthly payroll - Desirable
Experience working with Sage 50 Payroll software - Desirable
Experience of NHS Pensions requirements - Desirable
Ideally experience within a charity, nonprofit or public sector environment - Desirable
Experience working in a growing company - Desirable
Knowledge, Communication, Inter-personal and Personal Skills
Proficient in using standard office software (e.g., Microsoft Office, email, databases) and role-specific systems or platforms.- Essential
Flexible in approach to the needs of the service and responsive to change- Essential
Understands and supports principles of equality, diversity, and inclusion in the workplace. - Essential
Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines - Essential
Works effectively as part of a team, supports colleagues, and contributes to shared goals. - Essential
Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. - Essential
Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. - Essential
The client requests no contact from agencies or media sales.