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Participation Manager
Job Description and Person Specification
Job title Participation Manager
Hours 35 hours per week. We are opening to discussing flexible arrangements – please highlight any requests when applying.
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Length of contract Permanent
Location Hybrid work between home and our Vauxhall office. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision: People shaping their health and care.
Our Mission: We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
At National Voices, our aim is to make what matters to people matter in health and care. Too often, we see decisions made about the design of health and care services which don’t consider the people who use and need those services – especially those with long term conditions and from groups experiencing inequality. While the intentions of decision makers are usually good, they can unwittingly develop services which are difficult to access, stressful to experience and which don’t enable people to live life to its full potential.
We believe that if health and care leaders were better supported to meaningfully involve people living with health conditions, disability, inequality and their carers in decisions about how services are delivered then our NHS and social care services would be more equitable, and person centred.
At National Voices, we believe that this can best be achieved by connecting health and care leaders in health and care to key groups including:
· Leaders within the patient participation movement, who can support and advise health and care leaders on how to share power with people and communities using coaching and quality improvement techniques, and by acting as a critical friend.
· Leaders from voluntary sector organisations and community groups, who can bring insight into the needs, experiences and priorities of the communities they serve. They can identify opportunities to improve how services are designed and delivered, and help connect decision-makers with communities whose voices are often underrepresented.
· People with lived experience of inequality, particular conditions or services, who bring unique expertise based on their direct experience of care. They can provide timely insight into the impact of policies and services, helping decision-makers stay tuned to current needs, experiences and priorities, rather than relying on historical evidence or assumptions.
We are looking for a Participation Manager who can manage our lived experience programme, our membership scheme and our partnership scheme. This role will ensure that where there are opportunities for people and communities to shape health and care, National Voices has the right relationships, processes and support systems in place to connect decision makers with our Lived Experience Partners, members and people with lived experience.
The Participation Manager will:
· Lead National Voices’ Lived Experience Partner programme by strengthening engagement and participation, investing in members’ knowledge, skills and confidence, and ensuring lived experience insights shape our work.
· Lead National Voices’ membership scheme by driving engagement, retention and inclusion, strengthening member relationships, embedding member insights across the organisation, and overseeing satisfaction, records and knowledge management.
· Lead National Voices’ scheme by managing partner engagement, retention and recruitment, overseeing delivery of the partnership offer, and ensuring partners receive high-quality advice, insight, connections and access to relevant people and communities.
· Develop and deliver funded projects, supporting income generation and securing resources to advance National Voices’ strategic priorities.
The Participation Manager will work in collaboration with:
· Policy and communications colleagues who have worked hard to ensure when we capture insights from people and communities, we have established relationships and ways of communicating with key players in health and care so that insights collected lead to impact.
· Research and insight colleagues who have expertise around qualitative research methods and inclusive engagement, who regularly deliver high quality qualitative research on a range of topics and on a range of topics – often focussed on surfacing the experiences of those least well served by health and care services.
· Colleagues across the organisation who lead and contribute to member and partner benefits, including policy forums, networking opportunities, events and other engagement activities.
The Participation Manager will play a central role in ensuring National Voices’ lives its values around meaningful participation so that in both our internal and external work people and communities are engaged in a timely and inclusive way, using methods that ensure their input is heard and acted upon, and their knowledge, priorities, and contributions are recognised and fairly valued.
Responsibilities
Lead our Lived Experience Partner programme
National Voices’ Lived Experience Partners are a group of 15 people who have significant experience of navigating the health and care system, expertise in meaningful participation and who have received training and support to enable constructive and strategic input into improving health and care. The majority of Lived Experience Partners have also accessed learning around coaching and are regularly matched into coaching relationships with senior leaders in health and care. Your role will be to:
· Deliver meetings where our Lived Experience Partners have opportunities for peer learning and opportunities to influence live pieces of work.
· Gather insights from our Lived Experience Partners on how they are experiencing working with National Voices and how they want to grow.
· Ensure our Lived Experience Partners are supported to grow in their knowledge, skills and confidence to influence decision making – through 1:1 catch ups, training and more.
· Lead our work matching Lived Experience Partners in high quality coaching relationships with senior leaders in health and care, ensuring that coaching duos have the support they need to gain value from the relationship.
· Diversify and grow our network of Lived Experience Partners as needed.
Lead our membership programme
National Voices’ members are a group of over 200 not-for-profit organisations who serve a diverse range of communities, including: condition-specific charities - such as Diabetes UK, Allergy UK and Lupus UK; equality charities - such as the Caribbean and African Health Network, Groundswell and National Ugly Mugs; other health, care and community based organisations – such as Compassion in Dying, Pain UK and Patient Information Forum. Our members include some of the biggest and smallest charities in England. They connect us with the experience of millions of people. Your role will be to:
· Direct the activities of our membership working group, taking lead responsibility for member engagement, stewardship, renewals, support and retention.
· Deepen the relationship with our membership, ensuring that we have the structures in place to understand their ambitions, insights, practice and ideas.
· Collaborate with colleagues across the team to ensure our members’ insights become more central to everything that we do.
· Diversify and grow our membership.
· Oversee our annual survey on member satisfaction.
· Oversee improvements in records and knowledge management.
Lead our partnership programme
National Voices’ Partners are a small group of impactful organisations who want to join National Voices in achieving our mission of making what matters to people matter in health and care, including the Nuffield Trust, the Kings Fund, the Nursing and Midwifery Council and others. Your role will be to:
· Take lead responsibility for engagement, stewardship, renewals, support and retention of organisations in our partnership scheme.
· Oversee the delivery of the partnership offer – co-ordinating requests which come from partners and collaborating with colleagues, members and Lived Experience Partners to ensure partners receive high-quality advice, insight, connections and access to relevant people and communities.
Develop and deliver funded projects
· Identify opportunities for collaboration, partnership and income generation that support our strategic priorities – leading on selected funding bids and supporting others as required.
· Develop ideas into clear, fundable proposals and secured projects. This may include designing and delivering activity such as workshops, coordinating advisory or lived experience groups, undertaking qualitative research, facilitation and engagement work.
· Plan confidently and realistically across lived experience workstreams, taking accountability for delivery, spend, and completion of agreed outcomes.
· Manage projects, programmes and budgets in partnership with colleagues and stakeholders, putting in place effective systems to ensure timely, high-quality delivery and reporting.
General
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
Person Specification
Values, attitudes and behaviours
· Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
· Strong commitment to equity, inclusion, and reducing health inequalities
· Proactive, flexible, and responsive, with a willingness to work in complexity
· Comfortable working both collaboratively and independently, taking ownership of delivery
· Calm under pressure and able to manage multiple priorities and tight deadlines without compromising quality
· Confident engaging with a wide range of stakeholders, including constructively challenging where appropriate
· Entrepreneurial - able to spot opportunities for growth, collaboration, and impact
· Energised by variety, able to work across diverse themes while identifying connections and opportunities
Skills and abilities
· Strong project and/or programme management skills, with demonstrable experience delivering complex, multi-stakeholder work
· Excellent organisational skills, including the ability to prioritise, plan, manage risk, and maintain high-quality delivery
· Strong communication skills, including the ability to translate complex insight and evidence into clear, accessible outputs
· Confident relationship and stakeholder management skills, including working with partners, subcontractors, and commissioned work
· Excellent facilitation and presentation skills, including delivering workshops and events to diverse audiences
Experience, knowledge and understanding
· Demonstrable experience of leading or delivering participation work with people with lived experience, ideally addressing inequality
· Strong experience of designing and delivering insight generation projects (qualitative and/or quantitative) that have led to real-world impact and improvement
· Experience of working meaningfully with people experiencing inequalities in safe and inclusive ways
· Experience of managing projects, budgets, and multiple stakeholders, working with a high degree of autonomy
· Experience of managing partnerships, funders, or commissioned work, including contributing to income generation
· Experience of facilitating workshops, events, or participatory sessions
· Understanding of the health and care landscape
· Good understanding of the participation landscape, with the ability to act as a credible contributor in the field (desirable)
· Experience of managing or contributing to coalitions or networks of VCSE or membership organisations (desirable)
· Understanding of mixed methods (qualitative and quantitative) approaches to evidence generation and analysis (desirable)
· Coaching and/or quality improvement qualifications (desirable)
· Lived experience of disability, caring responsibilities and/or inequality (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and cover letter to apply. We are also recruiting a 12 month fixed term Participation Manager role at the same time. If you would like your application to be for both roles, please make this clear when applying.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
You're welcome to use AI tools to help you prepare your application. However, we encourage you to make sure your application reflects your own voice and experiences. We often see similar AI-generated writing styles, which can make applications less distinctive. As a charity, we're particularly interested in hearing why our mission matters to you and how your values align with ours.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is 5pm on Thursday 30th July.
The interviews will take place in early August on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
A fantastic opportunity to help shape the future of The Royal Marsden Cancer Charity's brand at a pivotal moment.
About us
The Royal Marsden Cancer Charity exists to improve the lives of people affected by cancer—at The Royal Marsden and far beyond.
We fund world-leading research, cutting-edge equipment, and groundbreaking treatment that helps transform care for cancer patients in the UK and across the world. By supporting one of the world’s leading cancer centres, we play a vital role in developing new treatments and improving outcomes for patients everywhere.
Following a period of significant growth, we are now entering an exciting new phase—expanding our impact, strengthening supporter relationships, and investing in the future of cancer care.
About the role
You'll play a key role in the development and implementation of our upcoming brand refresh to drive awareness of our work on a national scale, raising vital funds to improve the lives of thousands of people with cancer across the UK and globally.
Leading a small creative team, you'll combine strategic thinking with hands-on creative expertise to produce exceptional design, video and visual storytelling that brings our mission to life. The role sits within a larger Creative team that works across the Charity, The Royal Marsden NHS Foundation Trust and Private Care.
What you'll do
About you
We're looking for a creative leader who combines outstanding design expertise with strong project management and people skills.
You'll bring:
Why join us?
This is a unique opportunity to help shape the creative direction of one of the UK's leading cancer charities during a period of ambitious growth and transformation.
You'll join a collaborative, supportive and talented team where your ideas and expertise will have a direct impact on fundraising success and, ultimately, patient outcomes.
We offer:
Inclusion matters
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.
Apply now
If you're an experienced creative professional looking to use your skills to make a meaningful difference to the lives of people affected by cancer, we'd love to hear from you.
Please include a link to your portfolio or upload as part of your cover letter.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job title: Garden Manager
Location: Fullers Mill Garden, West Stow, Suffolk
Accountable to: Commercial Development Director
Staff reports: The Gardens team, Visitor Services team
Fullers Mill Garden is an enchanting and tranquil waterside and woodland garden, situated on the banks of the River Lark at West Stow in Suffolk. It combines a beautiful site of light dappled woodland with a fabulous collection of rare and unusual shrubs, perennials, lilies and marginal plants, collected over the course of 50 years by the creator of the garden, the late Bernard Tickner MBE.
This is an exciting opportunity to lead Fullers Mill Garden into its next chapter as a Perennial garden, maintaining and evolving a beautiful garden with a team of gardeners, volunteers and trainees – to give our garden loving visitors a magical experience on each visit. The garden is currently undergoing a process of proposed investment in its visitor infrastructure. The Garden Manager will be a key member of the project team.
Overall purpose
1. Through high standards of garden and landscape management and garden maintenance, ensure that the history, ecology, evolved design and artistic integrity of Fullers Mill and other grounds associated with the site are conserved and presented to an exemplary standard.
2. To recruit, train, manage and develop staff to achieve high standards of garden presentation and visitor satisfaction.
3. To build a culture that makes involvement in the garden a rewarding, rich and enjoyable experience for visitors, volunteers and staff.
4. To identify and develop opportunities for the promotion of the garden and the development of the visitor experience managing partnerships and relationships
Main responsibilities and duties
1. Management of gardens and landscape
a. To be responsible for the maintenance and management of the garden and its associated landscape within an approved budget.
b. To maintain high standards of garden and facilities presentation at all times.
c. Responsible for the day to day running of the garden and supervision of staff, volunteers and contractors to ensure that appropriate horticultural and service standards are maintained.
d. To oversee the management and delivery of educational, training and skills activities and events, utilising the facilities and buildings within the site.
e. To undertake the direct delivery of activities on selected topics relating to horticulture and the garden.
f. To contribute as a key member of the Perennial project team in the formulation and delivery of the plan for the long-term future of Fullers Mill garden and buildings.
g. To co-ordinate the Fullers Mill Garden Committee, establishing sound relationships with its members and utilising their knowledge and experience in maintaining and developing the garden.
2. Financial Management:
a. Work alongside the Commercial Development Director to manage allocated budgets, prepare and provide bids for capital expenditure and small projects associated with the site.
3. Staff management, training and development:
a. To be responsible for staff recruitment, training and development of competencies to deliver agreed maintenance and presentation standards and to be responsible for staff welfare, discipline and other employee issues in consultation with the organisations central support team.
4. Projects and coordination:
a. To participate in the project team overseeing the creation of new visitor facilities and infrastructure;
b. To manage and oversee work delivered by external contractors or agencies.
c. To ensure a coordinated approach for all site-based garden maintenance, development, visitor facilities and services and to effectively manage change as appropriate.
5. Business Development and Public Relations:
a. To work with the marketing team to explore and deliver initiatives both nationally and regionally to increase awareness of both the charity and its gardens.
b. Where appropriate explore and support local marketing opportunities to encourage greater access for visitors, to identify and engage in opportunities which promote the charity and the garden as a high quality visitor attraction.
c. To act as site representative, promoting the charity and the garden to ensure positive relationships.
6. Documentation:
a. To ensure that all site documentation is maintained and distributed where appropriate.
b. To create and maintain records relating to changes to the garden through maintenance, restoration and conservation.
c. Maintain appropriate records for the effective management of staff, equipment, machinery and health and safety on site.
7. Health and Safety:
a. To conduct, review and maintain all risk assessments across site
b. To ensure all staff and volunteers are trained and have a good understanding of health and safety requirements where applicable
c. To ensure correct PPE and COSHH records are reviewed and maintained
d. To ensure correct documentation and risk assessments are provided by external contractors
8. Other:
a. Any other duties as instructed by the line manager that may be required within the general purpose of the job.
PERSON SPECIFICATION (E = essential; D = desirable)
1. Experience and Qualifications
a. Managing a garden of quality to a high standard (E)
b. RHS level 3 or equivalent qualified by experience (D
c. Managing and controlling complex budgets to reduce costs and exceed income targets
d. Staff management within a horticultural, conservation or visitor attraction setting (E)
e. Experience of visitor attractions (E)
f. Representation and speaking in public (E)
g. Health and safety in a garden environment (E)
h. Working with and leading volunteers (E)
i. Willingness to develop professionally and to undertake training (E)
j. Holder of HSE recognised First Aid at Work certificate (D)
k. Level 2 Award for Personal Licence Holders (D)
l. IOSH trained (D)
2. Circumstances
a. Holder of a full UK driving licence (E)
b. Able to work flexibly, including weekend rotational working hours in season (E)
MAIN TERMS AND CONDITIONS
General: This is a full-time post working 5 days across 7.
Location: Fullers Mill Garden, West Stow, Suffolk
Salary: £42,000 + benefits
Hours: 37.5 hours per week
Pension: up to 7% employer’s contribution to matched employee contribution to the
charity’s stakeholder pension.
Holidays: 25 days per annum plus Bank holidays
General: Sick pay; death in service benefit (3 x salary); Perennial has a number of well-established flexible working policies including ‘buying’ extra (unpaid) leave, time off for dependents, variations to normal working hours, private health care on completion of probation
The outline of terms and conditions are provided for information only and do not represent a contract.
Closing date for applications is midnight on 2nd August 2026 Interview dates TBC
We reserve the right to close this advertisement early if we receive sufficient applications.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Employment Advisor – Connect To Work (IPS Employment Advice)
Reference: 350
Salary: £29,400 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working base(s): One of Hertfordshire Mind Network’s (HMN) Wellbeing Centres
About the Service
Herts Mind Network is a new delivery partner of Hertfordshire’s ‘Connect To Work’ programme, overseen by Step2Skills, Hertfordshire County Council.
The Connect to Work programme has launched in Hertfordshire in August 2025 and is designed to support residents with disabilities, health conditions, or complex barriers into meaningful employment.
This UK Government-funded programme is part of a nationwide effort to reduce economic inactivity and promote inclusive workplaces.
Connect to Work is a personalised Supported Employment programme that pairs eligible individuals with dedicated Employment Advisors.
About the Role
We are seeking four highly motivated, organised and compassionate Employment Advisors, to deliver the countywide Connect To Work programme in our new Employment workstream. In this highly rewarding role, you will be responsible supporting individuals experiencing mental health problems, and those facing complex barriers, to secure and sustain meaningful paid employment.
This position is part of the Connect to Work programme — a voluntary Supported Employment initiative funded by the Department for Work and Pensions. You will deliver the Individual Placement and Support (IPS) model, offering tailored advice and guidance to individuals, while also building strong partnerships with local employers to create opportunities aligned with individuals’ skills and aspirations.
As an Employment Advisor you will deliver the Individual Placement and Support (IPS) model to meet individuals regularly to understand an individual’s skills, strengths and goals; developing clear action plans; provide practical support; and co-create personalised action plans.
The programme provides structured, 1:1 and group based person centred support to build confidence, motivation and resilience, to help individuals work towards clear, work related goals.
You will also engage with employers to identify suitable opportunities, arrange interviews, and offer ongoing support to both individuals and employers to promote successful job retention; whilst advocating for individuals to de-stigmatise mental health.
You may also work with a small number of individuals who are already in work to sustain and thrive in their employment.
As an Employment Advisor you will be responsible for:
We offer:
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Wednesday 29th July 2026.
Interviews to be held on Wednesday 5th August.
N.B. Please quote reference number 350 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Administration Officer - FTC
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Senior Administration Officer - ftc - 9 Months
Home-based – Working Remotely- London & South East
£18,825 per annum + £562 home-working allowance per annum + £3,138 per annum London Weighting per annum (if applicable)
Salary has been pro-rated based on a 9-month fixed-term contract
35 hours | Monday –Friday | Fixed Term Contract - (9 Months)
Why Join TACT?
Benefits
Wellbeing & Non-Salary Benefits
Training & Career Development
The Role
You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people.
The Senior Admin Officer will be responsible for general administrative functions within the London & South East region and will report to the Administrative Manager. In some instances, the Senior Admin Officer may be required to deputise for the Admin Manager in the post holder’s absence in relation to day to day matters.
The Senior Admin Officer will specialise in a particular area (s), such as Panels, statutory paperwork, minute-taking, training, and maintaining the in-house database (Charms).
As a charity we are committed to ensuring that our resources are directed toward supporting our children. For this reason, we can only consider applicants from London and the surrounding counties as they will need to travel to face to face events at least monthly. Candidates based outside these areas would incur additional costs.
Key Responsibilities:
What You’ll Need
Travel
Key Dates
Apply early - we may close the role if we receive a high volume of applications. Previous applicants need not apply.
Safeguarding Commitment
Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner a fantastic charity to recruit a Senior Special Events Executive role. The successful candidate will oversee the planning and delivery of a wide range of high-profile events, ensuring they meet organisational goals and stakeholder expectations.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £33,000-£35,000 per annum
Working Pattern: Hybrid working, 2 days a week in London office
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.
We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.
JOB DESCRIPTION
Job Title: RDA Coach
Reports to: Centre Manager
Based at: Lowlands Equestrian Centre, Warwickshire
Hours: Flexible working available: This role is advertised as 30 hours per week, Tuesday to Saturday, but we're happy to consider flexible working patterns. The role can be shared between two or more people, so we'd encourage you to apply even if you can't work all the hours advertised.
Contract Type: Permanent
Salary: £24,947
Role Purpose
The RDA Coach is responsible for the planning, coordination, and delivery of safe, effective, and engaging sessions at Lowlands Equestrian Centre. The Coach role ensures that all sessions meet the needs of disabled riders while maintaining high standards of equine welfare, volunteer support, and compliance with RDA guidelines.
Key Responsibilities
Session Delivery
· Lead and deliver all ridden sessions, ensuring they are safe, inclusive, and tailored to individual rider needs.
· Lead other activities at the centre when needed.
· Complete session risk assessments and retain responsibility for maintaining safety throughout.
· Take overall responsibility for the effective running of sessions, including setup, delivery, and close-down.
· Ensure all sessions align with RDA standards and best practice.
· Coordination of volunteers to ensure adequate support for participants.
Session Planning
· Plan structured and progressive ridden sessions to support rider development and enjoyment.
· Adapt session plans to meet the varying abilities and goals of riders.
· Contribute to the overall activity plan, identifying ways to increase efficiency, session quality and volume.
Assessment & Rider Development
· Carry out rider assessments to facilitate progression and ensure appropriate support is in place.
· Identify when further advice and therapy support are required to assess safety for riders.
· Complete and maintain Risk Assessments (RA) relevant to ridden activities.
· Monitor rider progress and adjust sessions accordingly.
Horse Allocation
In partnership with the Equine Team:
· allocate suitable horses to riders based on:
o Rider ability and needs
o Horse suitability, fitness, and temperament
· ensure horse workload is appropriate and balanced.
Record Keeping
· Maintain accurate and up-to-date records for sessions, including:
o Attendance
o Rider progress and assessments
o Any incidents or concerns
Volunteer Coordination & Training
· Coordinate volunteers for ridden sessions, ensuring appropriate roles are filled (e.g., side walkers, leaders).
· Provide clear briefings before sessions and debriefs where required.
· Deliver training and guidance to volunteers to ensure safe and effective support during sessions.
· Monitor volunteer performance and safety, identifying any training needs or safety concerns and providing the appropriate support where needed.
Health, Safety & Welfare
· Ensure all sessions operate in line with health and safety requirements and RDA policies.
· Monitor both rider and horse welfare during sessions, taking action where necessary.
· Report and record any incidents or concerns promptly
Person Specification
Essential Criteria
· Coaching qualification (RDA Coach, BHS Stage 2 Coach or equivalent).
· Experience of delivering ridden sessions, ideally within a therapeutic or educational setting.
· Strong understanding of equine behaviour, welfare, and suitability for ridden work.
· Experience of working with volunteers and coordinating teams.
· Ability to assess rider ability and adapt sessions accordingly.
· Good organisational and record-keeping skills.
· Knowledge of health and safety requirements in an equine environment.
· Excellent communication and interpersonal skills.
Desirable Criteria
· Experience working within an RDA-approved centre or RDA Group.
· First Aid qualification.
· Safeguarding training.
· Experience of working with individuals with additional needs or disabilities.
Personal Attributes
· Patient, empathetic, and supportive approach.
· Confident leader with the ability to direct sessions effectively.
· Calm and decisive under pressure.
· Highly organised and reliable.
· Commitment to inclusion, accessibility, and high welfare standards.
· Committed to continuously improving coaching practice and development
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.
The role
This role will work collaboratively within Manchester City Council's multi-disciplinary Thriving Families Team to support adult victims/survivors of domestic abuse within families where there are safeguarding concerns. The Domestic Abuse Support Worker will provide trauma-informed, strengths based and needs led support to help victims/survivors increase safety, reduce risk and improve their emotional wellbeing. Through one-to-one tailored interventions, the role will empower victims/survivors to make informed choices, rebuild confidence and access specialist support services.
The Domestic Abuse Support Worker will work collaboratively with the Domestic Abuse Prevention Worker and partner agencies, ensuring a coordinated, multi-agency, whole-family approach. They will complete comprehensive risk and needs assessments, develop and regularly review individual safety and support plans, provide advocacy, attend multi-agency meetings and ensure the voice of the victim/survivor informs risk management and safety planning.
About you
You'll be confident in delivering direct work with adult victims/survivors of domestic abuse. This will include completing comprehensive risk and needs assessments to develop tailored safety and support plans, alongside providing practical and emotional support that promotes recovery, resilience and increased safety.
You'll have experience of working in a trauma-informed way with individuals experiencing domestic abuse and be confident in providing advocacy, psychoeducation and support around the impact of domestic abuse on adults, children and parenting. You'll have experience of safeguarding processes and multi-agency working.
Above all, you'll have the ability to build trusting relationships with victims/survivors, empowering them to make informed choices while working collaboratively with professionals to achieve positive outcomes for families. You'll bring a compassionate,
strengths based and solution focused approach. We'd also love to hear from applicants who are fluent in speaking an additional language.
We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.
About us
TLC: Talk Listen Change work to engage victims/survivors of domestic abuse, their partners, and families. We are continuously expanding and enhancing our programmes, including the development of new services and initiatives to support more people. This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Reporting to the Director of Fundraising, you will play a key supporting role within the fundraising team, assisting the Corporate Partnerships Manager and the Communications team. With a key aim of delivering agreed activity and growing income from corporate partnerships.
This role focuses on supporting the identification and recruitment of new regional, national and international corporate supporters, while also playing a lead role in managing and stewarding existing partnerships, with particular responsibility for communications activity and delivery of sponsorship activities and events.
World Horse Welfare has seen a substantial growth in corporate support over the past four years, so this post presents significant opportunities to be part of a growing income stream as the charity celebrates its centenary in 2027.
Whether you’re a recent graduate with a willingness to learn or an experienced candidate ready to hit the ground running, we offer a competitive salary tailored to your experience — starting at £28,000 per annum for entry-level applicants and up to £34,000 per annum for those with proven expertise. You’ll benefit from a supportive environment, opportunities to grow, and the chance to make a real difference from day one.
KEY RESPONSIBILITIES
Supporting New Business Development
Managing Existing Corporate Partnerships
Communications & Engagement
Sponsorship & Agreement Management
Administration & Reporting
ABOUT YOU
Essential:
Desirable:
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
Location: Hybrid working between the Aldgate, London office and home
A fantastic opportunity has arisen for a Senior Media Officer to join our dynamic and friendly media team at Asthma + Lung UK. You will be responsible for planning and delivering media activity to support the charity to reach a mass audience, helping to land our messages, promote our services, and enhance our visibility.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and direct support , and campaign for clean air and for better NHS diagnosis and treatment.
You will work with people living with lung conditions to tell their story and support the charity to build emotional connections with its audiences. You will also lead the charity’s celebrity outreach work, helping the organisation reach new, bigger audiences.
We are looking for someone to use their excellent communication and stakeholder management skills to raise awareness of the seriousness of lung conditions and stamp out misconceptions. You will have experience working in a busy press office, communications agency or as a journalist and have contacts with national and regional journalists. You will bring expertise in drafting a range of media materials, such as press releases, pitches and statements, and have experience implementing communications plans that drive impact.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a great opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Home based with regular travel across Birmingham and wider West Midlands
Are you passionate about supporting women and girls affected by violence, exploitation and harm? Do you have the ability to build trusted relationships with young people during some of the most challenging moments in their lives?
If so, St Giles Trust is looking for a Female A&E and Custody Mentor to join a newly established community team supporting women and girls aged 11–25 who are at risk of, involved in, or affected by serious youth violence across the West Midlands.
Due to the nature of this role, it is only open to female applicants and the Equality Act 2010, Schedule 9, Part 1 applies.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About the service
This new community-based service will provide intensive support to children and young people aged 11–25 who are at risk of, involved in, or affected by serious youth violence.
Working closely with Police, NHS and safeguarding partners, the service will support young people who present at hospital with violence-related injuries, have been arrested or identified as being involved in serious youth violence, or who are vulnerable to exploitation, re-injury or further offending.
The service aims to intervene at critical moments, using trauma-informed approaches to improve safety, reduce risk and help young people access positive opportunities and support.
About this key role
As a Female A&E and Custody Mentor, you will provide intensive one-to-one mentoring and support to women and girls aged 11–25 who are experiencing significant vulnerabilities linked to violence, exploitation and offending.
You will respond quickly to referrals, often following a hospital admission, arrest or safeguarding concern, using these critical moments as opportunities to begin meaningful engagement and support. You will build trusted relationships with women, young girls and their families, helping them to increase their safety, develop resilience and make positive changes that reduce the risk of future harm.
You will also undertake in-reach work within hospital settings, including A&E departments, as well as community outreach across Birmingham and the wider West Midlands.
What we are looking for
For this role, we are actively seeking applicants with personal lived experience similar to those of the target client group. An Enhanced Adult & Child Workforce with Child Barred List DBS check is required for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 13th July 2026 at 9am
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Work with us – we have two roles available to be our next Library of Things Manager – one at Frenchay, one in Easton
Library of Things Manager
Salary: £13.45 per hour
Location: Easton, Bristol
Hours: Part-Time, 15 hrs per week
Location: Frenchay, Bristol
Hours: Part-Time 13hrs per week
If you’re passionate about sustainability and our local communities, love working with people and things, can find your way around a sander and a spreadsheet, and want to work part-time for a local charity, then we’ve got a really lovely job for you!
We need two new Library of Things Managers to run our existing Frenchay and new Easton site, working with the rest of our small team of staff and volunteers to make borrowing as convenient as buying. We’re after people who thrive on being busy, cannot wait to welcome people when they walk in, and approach everything with enthusiasm! (But you also need to be really organised!)
We’re looking for someone to start as soon as practical, and work around 13 hours (Frenchay) or 15 hours (Easton) per week.
Easton, BS5:
Tuesday: 4.30 - 7.15pm
Thursday: 11.30 - 2.15pm
Saturday: 2:00 - 4:45pm
Frenchay, BS16:
Tuesday: 4.30 - 7.15pm
Wednesday: 11.30 - 2.15pm
Friday: 9.30 - 12.15pm
The working hours will be mainly around when we are open for lending sessions.
We're committed to paying the Real Living Wage, so you know you will be paid fairly, and you benefit from free membership of Share Bristol, so you can borrow whatever you want, whenever you want, for free!
Closing date: 9am on Thursday 30th July 2026
Provisional interview dates: First interviews (online) w/c 3rd August 2026.
Second interviews (in person) w/c 10th August 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Applicants must have the legal right to work in the UK and will be required to have a satisfactory Basic DBS check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In Work Support Worker
Salary: £15 p/h
Place of work: Various London locations
Contract Period: Various hours as needed
About the Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members and encouraging and respecting diversity.
AoD is a medium sized charity with a Board of Trustees, 24 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.
AoD provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.
AoD’s Employment Service
The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.
Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.
We are looking to recruit several support workers to expand our pool.
The Post
The purpose of the job is to provide face to face support work and guidance to Disabled people within their workplaces. The post holder will provide the necessary support and encouragement to enable them to be successful, which will lead, eventually, to independence. The post holder will also work closely with, and take guidance from, their supervisor within AoD. They will work closely with the employer of the Disabled person to ensure the employer has the skills and confidence to manage and train their intern/employee.
Main duties and responsibilities
Organisational responsibilities
Person Specification
Successful applicants must be:
Essential
Desirable
Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
We welcome applicants from all walks of life.
As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.
N.B: We are not able to offer sponsorship for this role.
No agencies please.