165 Hope jobs

Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being.

This post will be working mainly with male residents.

Salary £20,793 - £22938 (pro rata of £25991 – 28672)

Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.

Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.

Responsible to Operations manager

Responsible for Housing volunteers

Job description

1. Ensure that houses and gardens are safe, welcoming and well maintained
2. Commissioning repairs where appropriate, within Hopes housing maintenance budget.
3. Complete and record regular fire and health and safety checks.
4. Help new residents move in and provide an induction.
5. Complete License Agreement and diarise end dates
6. Draft eviction letters and supporting letters when required
7. Assist with obtaining client documents
8. Help residents register and engage with appropriate health services
9. Encourage residents to get involved in activities likely to contribute to their well-being.
10. Conduct and record house meetings when required
11. Help residents move out at the end of their license
12. Accurately record work with clients using outlook diary and lamplight database.
13. Build relationships with organisations, volunteers and charities
14. Contribute to planning and the development of Hope Project
15. To provide training where required
16. Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners
17. Contribute to the wider work of Hope Projects including fundraising and awareness raising.
18. Help raise awareness of Hope Projects and the issue of asylum destitution
19. Engage with regular support and supervision
20. Undertake training when required

Person specification

Experience

1. Experience of working supportively with people under stress
2. Experience of working with groups of vulnerable / at risk people

Ability

1. Good listener
2. Able to assess safety in houses
3. Able to carry out basic repairs
4. Able to liaise with contractors such as plumber and electricians
5. Organised, able to manage varied workload
6. Capable of working on own initiative outside of an office environment
7. Good written and spoken English
8. Ability to use common office IT software.
9. Able to work within a budget.

Knowledge

1. Understanding of issues affecting destitute asylum seekers

Qualities

1. Sympathy towards destitute asylum seekers
2. Good at communicating with colleagues and managers
3. Willing and able to travel around Birmingham