Admissions Officer

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for over 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and discover renewed hope and purpose. 

We are looking for a committed Christian to join our Admissions Team as an Admissions Officer. This is a rewarding and varied role at the heart of our admissions process, providing a professional, compassionate and efficient service to men seeking freedom from addiction and a fresh start in life. The Admissions Officer plays a key role in guiding prospective residents through their journey from initial enquiry and assessment through to admission, ensuring they receive the support, information and encouragement they need every step of the way. 

As an Admissions Officer, you will work closely with our Admission Coordinator to guide prospective residents, families, commissioners, local authorities, probation services, healthcare professionals and referral agencies. Together you will coordinate assessments, manage referrals and facilitate safe and effective admissions decisions. You will also contribute to building and maintaining strong stakeholder relationships, promoting Yeldall Manor's services and supporting occupancy and sustainability objectives. 

This is an exciting opportunity for someone who enjoys building positive relationships, has strong organisational and administrative skills, and is passionate about helping people take the first steps towards lasting recovery. You will be part of a supportive Christian community dedicated to transforming lives and offering hope to those affected by addiction. 

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service.
• Company pension.
• Employee Assistance Programme (EAP).
• Death in service benefit.
• Meals provided whilst on site.
• Ongoing training and development opportunities.
• Supportive supervision and appraisal process.

What will you do?

• Support in managing enquiries from prospective residents, families and referring agencies.
• Assit in coordinating the admissions journey from enquiry through assessment and admission.
• Conduct and support admissions interviews and assessments.
• Review referrals, risk information and supporting documentation.
• Liaise with commissioners, healthcare professionals, probation services and local authorities.
• Build and maintain positive relationships with external stakeholders and referral partners.
• Maintain accurate admissions records and databases.
• Prepare admission paperwork and coordinate funding and placement arrangements.
• Support reporting, data management and admissions tracking.
• Promote Yeldall Manor's services through networking and stakeholder engagement.
• Coordinate admission arrangements and support smooth transitions into the programme.
• Participate in the Christian life of the organisation, including prayer meetings, fellowship gatherings and celebrations. 

What are we looking for?

• Experience handling referrals, applications, assessments or admissions processes.
• Experience in administration, record keeping and database management.
• Experience working with external agencies and stakeholders.
• Experience in drug rehabilitation or addiction services & supporting those in addiction
• Understanding of addiction, recovery, rehabilitation or related support services.
• Excellent communication, organisation and relationship-building skills.
• Ability to manage sensitive and confidential information.
• Good IT skills, including Microsoft Office applications.
• Understanding of safeguarding and professional boundaries.
• Full UK driving licence.
• Demonstrated commitment to the Christian faith and ability to support Yeldall Manor's Basis of Faith, Ethos Statement and values. 

About You

You will be organised, compassionate and able to manage a varied workload in a fast-paced environment. You will have a heart and experience for supporting people affected by addiction, excellent communication skills and the ability to build effective relationships with a wide range of stakeholders and local authorities. Most importantly, you will be passionate about seeing lives transformed and committed to helping individuals take their first steps towards long-term recovery and a brighter future. 

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation. 

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check including a check against the Adults' Barred List due to the nature of the role.

About Yeldall Manor

For close to five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope. 

This is more than a job. It's an opportunity to supporting people on their journey towards hope, purpose and lasting recovery.