Account/relationship manager jobs

Role: Estates Manager
Hours: 37 hours per week
Contract: Permanent
Salary: £47,810 - £52,410 per annum, depending on experience
Closing date: 14/10/2025 at 10:00am
Interviews: 24/10/2025

Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.

We are proud to offer a wide range of benefits, including:

· A warm and welcoming working environment,

· 35 days annual leave inclusive of bank holidays, increasing with length of service,

· Salary sacrifice pension scheme,

· Free car parking,

· Subsidised lunches,

· Cycle to Work Scheme,

· Shopping, leisure and holiday discounts,

· On demand GP,

· Westfield Health - Health Cash Plan,

· Life Assurance,

· A range of Wellbeing initiatives.

The available role (details)
As Estates Manager, you will provide strategic and operational leadership for the management, maintenance, and development of all Wigan & Leigh Hospice estates, including clinical, administrative, retail, and warehouse sites. You will ensure the estate remains safe, sustainable, compliant, and efficient, consistently meeting statutory and regulatory obligations while supporting the Hospice’s wider strategic objectives.

This role requires a skilled facilities professional with expertise in estates compliance, health and safety, risk management, and the delivery of complex projects. You will lead, develop, and motivate a small estates team, oversee key supplier contracts, and act as the hospice’s Competent Person under the Management of Health & Safety at Work Regulations 1999. Your leadership will be central to embedding a culture of compliance, safety, and continuous improvement, while building strong relationships across internal teams and external stakeholders.

The successful candidate will have:

· NEBOSH or equivalent Health & Safety qualification, or relevant experience with a strong commitment to achieve these qualifications within an agreed timeframe
· Extensive knowledge of statutory estates compliance including H&S, COSHH, PUWER, Fire Safety, CDM, and RIDDOR
· Proven track record in multi-site estates or facilities management, preferably within healthcare, social care, or the charity sector
· Experience in policy development, compliance oversight, and quality assurance activities across diverse premises
· Demonstrated success in leading, developing, and motivating high-performing teams and managing external contractors
· Experience of managing estates projects from inception through delivery within budget and timescale
· Full UK driving licence with willingness and ability to travel between hospice and retail sites.

The postholder will be required to participate in the out-of-hours 'on-call' rota to address emergency facilities concerns.

The role may require occasional late-night or weekend work when there is a specific business need or, in some instances, to deal with an emergency. Advanced notice will be provided wherever feasible, and time off in lieu will be provided.

Working hours: 37 hours per week. Monday to Friday 8.30am - 4.30pm (Friday finish at 4pm). Flexibility with working pattern will be considered. The role is office based.

Applicants should submit an up-to-date CV with a supporting statement setting out how you meet the criteria for the role set out in the Person Specification in the Recruitment Pack.  The Recruitment Pack can be accessed via the Job Description tab. 

The deadline for applications is Tuesday 14 October at 10am. Interviews will be held at Wigan and Leigh Hospice on Friday 24 October 2025.

If you have not heard from us within two weeks after the closing date, this will mean you have been unsuccessful this time.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Successful appointments will be subject to a Disclosure and Barring Services Check (DBS) check.

About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals’ physical, social, spiritual and emotional needs.       

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”.

Our client makes theatre that entertains and inspires using its creativity, expertise and unique reach. They share unforgettable stories with millions of audience members across the UK and around the world – on stage, on tour, in schools, on cinema screen and streaming at home. The organisation now requires a Senior Corporate Development Manager and Prospectus is pleased to partner on the search.

The Senior Corporate Development Manager will set the strategic objectives of each partnership and ensure expert delivery of those objectives within the partnership term. You will negotiate partnership renewals, building excellent relationships with all levels of partnership contacts and monitor agreed income and expenditure budgets. Reporting to the Associate Head of Corporate Development, the postholder will capitalise on opportunities to evolve and grow income from current partnerships as well as working closely with senior members of the organisation to steward and cultivate new opportunities.  

This role requires an ability to hold a crucial partnerships position within a fast-paced and dynamic team of twelve, and the selected candidate will have extensive corporate partnerships experience with demonstrable success of generating six and seven figure partnerships. You will have an in-depth knowledge of the corporate fundraising landscape and will have evidence of an entrepreneurial approach to inspiring and creative account management and of forming new corporate partnership propositions.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

We’re partnering exclusively with Kings College London to appoint a Financial Accountant (Payroll). You’ll be the go-to specialist for payroll accounting, safeguarding control and accuracy across high-volume, complex payrolls while collaborating closely with HR and Payroll to improve processes end-to-end.

The role

• Maintain integrity of all payroll-related balance-sheet items (net pay, pensions DB/DC, PAYE, NI, advances, loans, salary sacrifice, international payrolls).
• Prepare monthly & annual reconciliations; investigate and resolve complex reconciling differences.
• Post routine and corrective journals; ensure the general ledger reflects accurate payroll accounting.
• Review, document, and strengthen end-to-end payroll processes with HR/Payroll; drive systems and control improvements.
• Define accounting treatment for new payroll initiatives; implement coding, monitor transactions, and process adjustments.
• Support year-end and audit deliverables for payroll and pensions; provide high-quality working papers.
• Build strong relationships across Finance, HR, and wider stakeholders; deputise for the Head of Financial Accounts where required.

For more information about the role, please contact Charlotte Dow.

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

1. To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
2. To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
3. To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
4. To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

• To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
• Ensure effective frontline support and response for donors across a range of incoming systems
• Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.

 Donations and data entry

• Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
• Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
• Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
• Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

• To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
• To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
• Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
• To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

• To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
• Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
• To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR
• To undertake other duties as may be required and which are consistent with the nature of the role.
   

Knowledge and experience:

• Experience of working in a customer focused environment, preferably within fundraising
• Good working knowledge of CRM database
• Experience of banking processes and consistent financial reconciliation 
• Ability to manage a busy workload meeting deadlines
• Experience of working on own initiative and as part of a team
• Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
• Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

• Excellent communication skills including written (and email) and on the phone
• Excellent attention to detail with a good eye for numbers 
• Excellent general IT skills including Word & Excel
• Good relationship building skills and an ability to work across teams creating strong internal networks
• Strong organisational skills with the ability to manage multiple tasks in a live event environment
• Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.

 Personal characteristics should include:

• A consultative approach to solving problems
• Planning and organising; schedules activities effectively
• A positive upbeat attitude
• Effective team player
• Role model our values in all aspects of work
• Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

Scottish Book Trust is recruiting for a Fundraising Officer to join the team.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing, and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

What we offer

• Full-time, permanent role
• Competitive salary
• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram
• Generous holiday entitlement
• Company Sick Pay
• Pension with 5% employer contribution
• Death in service benefit
• Free access to employee assistance programme

We are recruiting for a Fundraising Officer to join our Fundraising team located within our Marketing team. The role will lead on programme-based funding, through trusts and foundations, and corporates. You will work closely with every team at Scottish Book Trust and across a diverse portfolio of funders and projects. The post-holder will also have the opportunity to learn and engage with our wider fundraising streams, to develop their skills across fundraising as a whole. Your experience and ideas can help shape the role and strategy, as we look to increase fundraising at Scottish Book Trust.

The Fundraising Officer (FO) will develop and maintain our Trusts and Foundations funding pipeline, which includes multiple five and six figure funders. You will be primarily responsible for researching potential funders, writing compelling fundraising applications, managing reporting requirements, and assisting with corporate sponsorships. The FO works closely with every team at Scottish Book Trust to fundraise for a range of literature, arts and education projects. The role will support the Fundraising Manager (FM) and Individual Giving Manager (IGM) to deliver our fundraising strategy and grow our charitable income across all funding streams.

Responsible for fundraising administration including gift processing and thanking, you will also support on fundraising events, impact story gathering, and donor stewardship where required. There is flexibility within the role to incorporate other elements of communications and fundraising if desired. You will be supported to maintain a Chartered Institute of Fundraising membership and pursue CPD.

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.

The Talent Set are delighted to be working with Demelza Charity to find their Individual Giving Manager.

The charity offers a flexible working environment, with hybrid working 2 days per week from their office in Sittingbourne, Kent.

Reporting into the Head of Lottery and Individual Giving, you will be responsible for the end-to-end management of the Individual Giving and Legacy programme. You will lead on the planning and delivery of multi-channel fundraising campaigns, including print, digital, telephone and more, across a diverse portfolio of regular giving, one-off donations, appeals, payroll giving, in-memory giving and legacies.

Key Responsibilities:

· Create and monitor campaign metrics, set targets and analyse performance to inform future activity and maximise opportunities

· Identify opportunities within our data for further stewardship and relationship building communications which drive further growth

· Provide data briefs and collaborate with the Database Support Executive to ensure effective use of supporter data

· Work with the Digital Marketing Team to enhance and maximise the online presence of Individual Giving and Legacy products

· Monitor and respond to attrition trends, implementing strategies to maintain supporter retention

· Communicate plans and activity internally to ensure they are fully understood and supported throughout the organisation

· Test, monitor and evaluate appeals and campaigns to generate actionable insights and inform future strategic planning

· Build strong cross-department relationships across Demelza to support sustainable income generation

Person Specification:

· Proven experience in managing end-to-end fundraising campaigns

· Strong understanding of multi-channel acquisition and retention strategies

· Excellent relationship management skills and interpersonal skills

· Demonstrated ability to analyse performance data and identify trends to inform future activity

· Experience managing multiple projects simultaneously, with strong organisational and time management skills

· Proficient in using databases to accurately record information, and form insights to guide future activity

· Understanding of a broad range of individual giving products and fundraising techniques

· Experience working collaboratively with external fundraising agencies and suppliers

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are looking for a highly organised person with strong communication skills, and the ability to manage competing demands in a fast-paced environment. You will be equally comfortable working in an office or in a customer facing environment, taking a pro-active and hands-on approach.

This role works with all teams within the Albany, so is ideally suited for someone looking to gain an understanding of the inner workings of a community arts organisation. The Albany is a registered charity and social enterprise generating over 50% of our annual turnover from earned income streams. These are essential elements of our organisation, both in terms of income generation and as a community resource. We have an incredibly varied set of earned income services, and for many people, the business development team (café, workspace and hires) is their first point of contact with the Albany.

You will help us maximise our earned income by working in a public-facing role both in person and over email, responding to enquiries and carrying these from initial advice through to point of sale, and supporting our operations team with delivery on the day as required.

You will help drive outreach to larger companies and organisations looking for Daytime Meeting and Conference Space, promoting our wide variety of spaces and ancilliary services to audiences needing a room for 2 – 250 people.

You will build on existing relationships and opportunities by working internally and externally to communicate clearly and keep our administrative records up to date to help us better understand our audiences.

For more information and to apply please visit the Albany website for the recruitment pack and application form.

The new role, Corporate Partnerships and Grants Officer is a fantastic opportunity for someone who enjoys combining focused bid writing and research with building strong, lasting corporate relationships.

As a key member of the PLANETS Cancer Charity team, you will identify and secure new funding opportunities from corporate donors, foundations, and grant-making bodies.

Main Duties and Responsibilities

• Corporate Fundraising and Engagement: Establish and maintain strong relationships with corporate partners and key stakeholders with regular contact, to foster long-term support for PLANETS.  Develop and deliver impactful presentations, attend events, and secure donations through engagement activities.
• Grant Management: Establish and maintain strong relationships with charitable trusts and foundations, and their key stakeholders with regular contact, to foster long-term support for PLANETS.  Manage the grant application process from start to finish, including creating high-quality, persuasive and tailored proposals and applications, tracking deadlines, ensuring compliance with requirements, and delivering progress reports.
• New Business Development: Proactively seek out and secure new corporate partnerships and funding opportunities to expand PLANETS' income streams.
• Stewardship & Reporting: Develop stewardship plans and contact strategies for corporate supporters, ensuring timely updates on project impact and outcomes.
• Celebrating our partners by making sure that they are thanked for any support and receive updates and reports on the charity’s work.
• CRM Management: Maintain accurate records of donor interactions, applications, and reporting timelines in the charity’s CRM system to ensure that we develop longer term relationships and can report fully on corporate and activity.
• Collaboration: Work closely with the Director of Strategy & Finance and wider charity team to ensure fundraising initiatives align with PLANETS' strategic goals.

Contracts and Portfolio Manager

Permanent. Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).

Location: Bogota, Colombia

Salary: 149,298,074 Colombian Pesos per year

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Partnership & Strategy Lead, the Contracts and Portfolio Manager provides strategic oversight and management of Christian Aid’s restricted funding portfolio across the Multi-Country Cluster (MCC).

The post-holder will ensure effective delivery, compliance, and reporting for donor-funded programmes while contributing to Christian Aid’s organisational values and goals, and will play a key role in building relationships with donors, ensuring contract compliance, and supporting programme teams and partners in delivering high-quality programmes aligned with organisational values and goals, while fostering a mindset of connection and enhancing collaboration. 

The role is critical for ensuring that each programme achieves an integrated total economy approach, with all work (donor funded or not) fitting into the programme focus and partnerships driven new model.

Some of the main responsibilities of the role of Contracts and Portfolio Manager include:

• Lead the management and oversight of restricted programme delivery across the MCC aligning with organisational values and goals, while ensuring complementarity with unrestricted initiatives.
• Provide management oversight for effective contract management and compliance for all donor contracts within the MCC restricted income portfolio, to ensure maximum impact.
• Develop and maintain relationships with external donor contacts as the main point of contact for Christian Aid to foster a mindset of connection.
• Oversee donor-funded programme expenditure budgets and appeal funds, advising the MCC SLT to ensure teams have what they need to deliver donor funded work, e.g. correct staffing in place to ensure regular reviews and corrective action taken as needed.
• Implement a robust donor portfolio risk management framework and support audits to ensure consistent high-quality work is delivered, and ensures the donor portfolio is strategic and delivers on strategic focus and model.
• Work closely with MEAL colleagues to ensure donor reporting obligations are met across the MCC contract portfolio, ensuring consistency of delivery and alignment with decolonised MEAL approaches.
• Foster a team mindset by engaging in a dynamic way across the cluster, and by providing coaching, guidance, and professional development opportunities for the Restricted Funding Officer.
• Collaborate with internal teams such as MEAL, Finance, Advocacy, and Operations to ensure integrated programming approaches and foster a mindset of connection.

About you

Who we're looking for

Essential:

• Degree or equivalent qualification in business, economics, international development, or a related discipline.
• Fluency in Spanish and English (both written and spoken)
• Substantial experience managing multi-million-pound donor-funded programmes across multiple geographies, in collaboration with key MCC staff.
• Understanding donor compliance requirements
• Detailed understanding of donor compliance requirements for institutional donors such as governments or private foundations.
• Significant expertise in financial planning, monitoring, reporting, and risk management for restricted funding portfolios.
• Demonstrable experience in managing audits and due diligence processes with donors or external stakeholders.

Desirable:

• Demonstrable experience working within humanitarian programming contexts.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Events Manager

Location: Hybrid with one day per month at the London office
Contract: Full-time or Part-time (21-35 hours per week)

Duration: Temporary for 3 months
Pay: £20.00 per hour plus £2.41 per hour holiday pay

Charity People are partnering with the leading professional body for the education, training, accreditation and regulation of psychotherapists and psychotherapeutic counsellors in the UK.

We are seeking an experienced and dynamic Events Manager to lead the development and delivery of the organisation's events programme, from flagship annual conference to online webinars, member engagement activities, and thought-leadership forums. This is a fantastic opportunity for a proactive individual to shape impactful events that raise the organisation's profile, support their members, and promote world-class psychotherapy standards.

About the Role

As Events Manager, you will take ownership of the organisation's full events portfolio, managing projects from planning through to evaluation. You will collaborate with colleagues, members, Trustees, and external partners to deliver events that are innovative, inclusive, and aligned with our mission.

This role requires excellent project management skills, a creative approach to programme design, and the ability to juggle multiple projects in a fast-paced environment. You will also be responsible for event budgets, income generation through sponsorship, and ensuring our events reflect our values of integrity, inclusion, and continuous improvement.

Key Responsibilities

• Lead the creation, planning, and delivery of the organisation's annual events programme, including the annual conference.
• Design and deliver a range of events (in-person, online, and hybrid) that engage members and external stakeholders.
• Oversee all event logistics, including technical setup, supplier management, speaker briefings, and on-the-day delivery.
• Ensure events reflect the organisation's brand and commitment to equity, diversity, and inclusion.
• Manage budgets, ensuring value for money, and seek opportunities for sponsorship and income generation.
• Evaluate events, gather feedback, and share insights to improve future delivery.
• Work collaboratively with members, volunteers, and colleagues, supporting their contributions and fostering strong relationships.
• Keep event information up to date on the organisation's website and maintain the annual events calendar.

About You

We're looking for an organised, creative, and solutions-focused Events Manager with:

• Experience of managing and promoting diverse events from end-to-end.
• Strong project management skills with the ability to balance multiple priorities.
• Budget management experience and commercial acumen.
• Excellent communication and stakeholder engagement skills.
• Confidence working independently, including in hybrid/remote environments.
• A commitment to equity, diversity, and inclusion, and to supporting well-being in team environments.

Desirable skills/experience:

• Working in membership organisations or the charity/voluntary sector.
• Using Zoom webinars, Salesforce, and Eventbrite.
• Experience generating income from sponsorship/advertising.
• Supporting highly committed volunteers.

How to Apply
Please apply as soon as possible, as applications are being reviewed on an ongoing basis.

Closing date: Monday 29th September at 9:00 am
Interviews: Thursday 2nd October (online)

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Role:

We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will  be an  integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.

You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.

What you will do:

As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.

You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).

Key responsibilities include but not limited to:

Operational Management

• Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
• Ensure impeccable presentation standards aligned with brand guidelines.
• Full compliance of operational policies and procedures.
• Ensure staff and volunteers are engaged with their roles and environment.
• Effective staff planning that aligns with budget and operational needs.
• Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
• Support the AVEM in the operational delivery of house openings and tours.
• Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.

Tours & Walks Operation

• Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
• Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
• With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
• Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
• Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
• Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
• Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
• Develop a guide recruitment and training programme.
• Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.

People Management

• Line manage the AVEM, providing operational guidance and supporting their professional development.
• Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
• Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
• Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
• Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
• Lead annual visitor care training for staff and volunteers.
• Provide ongoing role-specific training to ensure high standards of delivery.

Other Duties & Responsibilities

• Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
• Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
• Deputise for the HVE and provide operational duty management in the AVEM’s absence.
• Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
• Act as a trained First Aider and Fire Marshall (training provided).
• Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
• Support frontline operations during peak times, major events, or staff shortages as required
• Stay informed on industry trends and best practices in the heritage/museum sector

You will be a great fit if:

You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.

This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.

Your areas of knowledge and expertise that matter for this role:

• Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
• Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
• Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
• Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
• Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
• Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
• Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
• Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
• Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.

 Additional requirements:

The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.  

Rewards for working with us:

• Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
• Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
• Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
• Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
• Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
• Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
• Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
• Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
• Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
• Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
• And plenty more!

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs (MAAD) to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.

We have an exciting new opportunity to join this innovative charity that is a world-leader in its specialist field.

JOB TITLE:Assistance Dog Training Manager

LOCATION:Great Horwood, Buckinghamshire

SALARY:£33,000 - £37,000 based on experience

JOB TYPE:Full-time permanent, with occasional evenings and weekends required

REPORTS TO:                   Head of Canine Supply, Training and Welfare

The Job

This role requires someone with previous experience in managing and or leading a Dog Training team within an Assistance Dog Organisation, to take responsibility for the day-to-day management of the Assistance Dog training team. The successful candidate will ensure that the team of Assistance Dog Trainers develop our puppies and dogs in advanced to training to ensure they receive the highest standard of socialisation and training, thereby maximising their chances of becoming a Medical Alert Assistance Dog. They will also play a role in the training and development of less experienced members of the team.

The welfare of our dogs is very important to us. We have a no-kennel policy, and all our dogs live in the homes of volunteers until they are about 20 months old. We are committed to providing quality training and support for all our dogs and the volunteers who look after them.

The role involves working collaboratively across teams and managing stakeholders to streamline the process of training and placing Assistance Dogs.

Specific Responsibilities

Puppies:

• To liaise with the Dog Supply Advisor on puppy intake
• To support and guide the Puppy Assistance Dog Trainers, with all aspects related to socialising and training of puppies from 8 weeks of age to approximately 16 months of age. This will include observing and supporting in:

- Puppy classes

- 1-2-1 training sessions

- Home visits

- Writing up Behaviour Modification Plans

- Any other ad hoc training support

• To ensure training records are up to date
• To work alongside the Head of Department on the Advanced Trainer pick up schedule, ensuring dogs are put into advanced training at an appropriate standard
• To oversee and carry out MDD internal puppy assessment programme - Behaviour Check List (BCL)
• To ensure all puppies in the socialising scheme follow MDD Health and Welfare policies and procedures
• If and when required, to stay away from home, supporting Puppy Assistance Dog Trainers with their puppies and volunteers who are based in our regional areas
• To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer

Advanced Dogs:

• To support and guide the Advanced Assistance Dog Trainers and when needed, to support with the training of their advanced group of dogs. This will include:

- Observing dogs in all areas of development

- Giving practical advice and support

- Assisting in writing up training plans

- Any ad hoc training support

• To carry out the final assessments of dogs in advanced training
• To oversee the preparation of and to deliver in accordance with the instructor pick-up schedule for the MAAD programme dogs within advanced training
• Support the Advanced Assistance Dog Trainers with potential matches for a particular client and dog, and to report this progress regularly to the relevant senior staff
• To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer

Staff Development:

• To work alongside our Assistance Dog Programme Training and Development Coordinator with the training and development of Trainee Assistance Dog Trainers and support in upskilling less experienced Trainers

Puppy Socialiser Recruitment

• To monitor and when necessary, highlight to the Head of Canine Supply, Training and Welfare, a shortage of Puppy Socialisers and Temporary Fosterers
• When required, assist in the recruitment of new volunteer Puppy Socialisers

Other

• To liaise with the Health and Welfare Coordinator on any health issues regarding puppies and dogs within the Assistance Dog Training Scheme
• To liaise with the Instructor Manager on any dogs that are entering or currently in the Medical Alert Assistance Dog (MAAD) programme.
• From time to time, you may be required to have a dog living with you for additional training for a set period
• Highlight to the Head of Canine Supply, Training and Welfare in a timely manner, if you feel a dog is not reaching the appropriate standard or may be more suitable for another role. Detailed, evidenced reasons why, must be supplied
• To oversee the rehoming of withdrawn puppies and dogs from the Socialising Scheme
• To support the Head of Canine Supply, Training and Welfare with the quarterly Trustee reports
• Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records
• Support the charity’s fundraising, communications and volunteering teams as required
• Share best practice with colleagues across the charity
• To be familiar with ADUK and ADI regulations, ensuring that you adhere to these standards with regards to behaviour, obedience, welfare, and branding
• To liaise with and provide support for volunteers who may operate as part of the Medical Alert Assistance Dog department or charity as a whole

Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.

PERSON SPECIFICATION

SKILLS AND ABILITIES

• Ability to manage and support a highly driven team of dog trainers.
• Ability to demonstrate high quality judgement and a proven track record in relation to the following:
• Dog training matters including the analysis of temperaments, appropriate training methods and requirements necessary to maintain public confidence in assistance dogs.
• Solutions to training and behavioural problems.
• Assistance Dog Training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed.
• Welfare and safety and appropriate time for referral to others.
• Appropriate support to trainee staff.
• Dealings with other staff, clients, and members of the public.
• Strong and clear teaching and instructing skills.
• Ability to plan work, be organised and ensure that time is utilised effectively for yourself, colleagues, and Puppy Socialisers.
• Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers, and other colleagues.
• High level of IT literacy and report writing skills including experience of using Microsoft-based programs such as Outlook, Word, Excel, Internet Explorer and Power Point.

KNOWLEDGE & EXPERIENCE

Practical knowledge and experience in the following areas:

• Had management or team leader experience for a minimum of 2 years within an ADUK Dog Training team.
• ADUK and ADI regulations.
• Basic theory of practical dog training.
• Law in relation to dogs.
• Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age.
• Dog and human psychology.
• Health and safety implications of dog and puppy socialiser handling. Some experience of assisting with the training and development of less experienced colleagues.

PERSONAL ATTRIBUTES

• You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
• You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.

Values & Behaviours

There are a few key values that we believe are important in the workplace:

· Respect

· Cooperation

· Honesty

· Fairness

Based on the values listed above, we encourage the behaviours below in the charity:

· Respectful communication

· Cooperating with others

· Honesty in all interactions

· Fairness in decision making.

Benefits

• Sick Pay
• Health Cover
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Life Assurance
• Free On-site parking

Finally, the successful candidate will also be expected to:

• Hold a full UK Driving Licence
• Provide proof of identity and eligibility to work in the UK.
• Undertake a Disclosure and Barring Service (DBS) check
• Work some evenings and weekends

MAIN PURPOSE OF JOB:

 To provide excellent support to the Head of Operations and CEO having full regard to the charity’s objectives and priorities at all times, meeting or exceeding the Charities legal, ethical and moral standards. Lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management.  To ensure that you work effectively in terms of daily operations. To build a rapport with our clients in a warm and friendly manner and have empathy with our clients’ needs.  To quickly identify any problems and ensure each conversation is handled in a compassionate manner. 

A good telephone manner is essential, together with excellent literacy, verbal analytical and IT skills, coupled with the ability to work to tight deadlines, often under pressure. To be able to show initiative and a ‘can do’ attitude at all times. You will need to have proven experience with creating video content, along with excellent knowledge of using social media platforms such as Facebook and Instagram

This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence.

MAIN DUTIES AND RESPONSIBILITIES:

i. Carrying out market research, analysing forecasts and performing competitive analysis.

ii. Preparing marketing trend reports.

iii. Supporting the development and execution of The Trust’s marketing and branding strategies.

iv. Actively taking part in marketing campaigns, organising meetings and conferences.

v. Developing original copy for social media platforms, websites and printed advertising materials.

vi. Monitoring marketing industry news and submitting reports on emerging trends to management.

vii. Inform other teams about latest campaign objectives and help deliver content that meets The Trust’s specifications and effectively distribute key information.

viii. Assist with the planning and execution of marketing, branding and advertising strategies.

ix. Have the creativity to develop effective strategies and campaigns.

x. Have excellent communication skills to convey the innovative ideas of The Trust and gauge the need of the audience.

xi. To work closely with the management team to ensure that all the charities goals are met and complete tasks as directed by senior management.

xii. Attend regular meetings with the Head of operations and other members of staff.

xiii. Reporting and analysis of data.

xiv. To consider training needs as and when required to help develop this role.

xv. Throughout the course of your work ensure you record your responses accordingly.

xvi. Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter or social media platform. This will include the upkeep of the charities media/photo library.

xvii. To have flexibility to work additional hours for holiday and sickness cover when directed. This will include IT support and support within the operational department when necessary

xviii. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

xix. Maintain operational standards that meet The Trust’s expectations to always protect the good name by ensuring the highest level of professionalism at all times.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.