Assessment support worker jobs

About Zetetick Housing

Zetetick Housing is a values-led charity providing safe, stable homes for adults with learning disabilities, autism, or other additional needs. We partner with care providers and local authorities across London and the South East to deliver high-quality supported housing that empowers tenants to live independently and with dignity.

Our homes are exempt from standard housing regulations, meaning we provide a more intensive level of tenancy support and property management. We go above and beyond a traditional landlord, ensuring that tenants—and their families—feel safe, heard, and respected.

Please Check You Meet These Criteria Before Applying

• You are currently living in or near Sussex or South London
• You have direct experience in housing, tenancy management, property services or similar
• You can travel weekly to visit housing sites across your area
• This is not a care role and not suitable for applicants with only support work or social care experience

This is not a remote position, some hybrid may be possible

About the Role

You’ll join our Housing Team to manage tenancies across a patch in either South London or Sussex. Your focus will be on:

• Supporting tenants to sustain their tenancies

• Managing tenancies in line with social housing law

• Working with care providers and families

• Ensuring our properties meet health, safety and maintenance standards

• Conducting regular property inspections and resolving issues promptly

• Maintaining accurate records and tenancy files

• Handling complaints and tenancy breaches with empathy and professionalism

  This is a front-facing, hands-on role where communication, initiative and strong housing knowledge are essential. You’ll work alongside a passionate team who believe in doing things properly—supporting tenants, landlords and care providers alike.

What We’re Looking For

Essential

• Located in Sussex or South London (Near Uckfield, Lewes or croydon)

• Experience in housing, tenancy management, or property services

• Knowledge of housing law, tenancies, and landlord responsibilities

• Excellent organisational and communication skills

• Able to travel independently to multiple properties each week

• Comfortable working with people with learning disabilities and autism

Desirable

• Experience with supported housing or exempt accommodation

• Familiarity with welfare benefits, including Housing Benefit and UC

• Experience using CRM or housing management systems

• Driving licence 

Why Join Zetetick?

• Be part of a team that genuinely cares and delivers quality housing

• Work in a values-led organisation that listens and supports its staff

• Make a difference to the lives of people with learning disabilities

• Clear salary banding, structured supervision and opportunities to grow

• Employer pension contribution, mileage/travel expenses, and support for CPD

How to Apply

Please apply via CharityJob with your CV and a short cover letter explaining how your housing experience matches the role. We particularly want to understand where you are based, your housing background, and why this job interests you.

If you are unsure whether your background is the right fit, feel free to contact us for a quick informal chat before applying. 

Make housing work for people who need support to live independently. Join a charity that gets it right.

• We welcome applicants from all backgrounds. If you need anything adjusted during the recruitment process, just let us know.

We have an exciting opportunity for a Children & Young People Caseworker to join the Domestic Abuse team in Lancashire, working 37.5 hours a week, based in Blackpool.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for a Caseworker, to cover Wyre Fylde Lancaster and surrounding areas. You will be working primarily in targeted schools across your area and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

The role will primarily be 121 bespoke Casework to meet the specific needs of our Service Users. There will also be some group work, which will include;

• Delivering Recovery Toolkit to young people in small groups within senior schools and some year six. (8 Groups per week).
• Completing assessments with young people, identifying and addressing and safeguarding concerns.
• Proactively targeting new schools to engage with the service in delivering group interventions.
• Responsible for case management, report writing, outcomes recording and collecting other data.

You will need: -

• Considerable experience of working with children and young people, experience of delivering groups would be advantageous.
• You will have a thorough understanding of the impact of Domestic Abuse on children and young people.
• Experience of risk assessment and case management.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Job Role: Supported Housing Worker

Salary: £25,235 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Somerset East & Somerset, mainly Frome & Shepton Mallet

Additional information: 

• Valid driver's license and access to a car for business purposes
• Participation in an out-of-hours on-call rota
• Participation in a rostered system of working with shifts between the hours of 08:00 AM and 20:00 PM 
• Primarily Monday to Friday, with weekend availability required on a rotational basis

The Role:

Are you passionate about making a real difference in people’s lives? We’re looking for a dedicated and compassionate Supported Housing Worker to support individuals experiencing homelessness on their journey toward greater independence.

In this rewarding role, you’ll work across two locations, providing tailored, person-centred support to clients with medium-level needs. From helping people maintain their tenancies to connecting them with vital services, you’ll play a key role in empowering individuals to build brighter, more stable futures.

What You’ll Be Doing:

• Delivering direct support and housing management services to clients
• Building strong partnerships with local agencies
• Keeping client records accurate, clear, and up to date
• Tracking referrals into the service
• Creating a safe, supportive and empowering environment that promotes personal growth and sustainable move-on

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values.

£6,552.00 per annum, working 10 hours per week.

Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Hope Place is a mental health rehabilitation support living service with 24 hour support. Hope Place currently has 10 residents, ranging from 18-65 years old.

Current Vacancy:
Waking Night Support Worker role. 10 hours
This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey.

£25,437.98 per annum, working 35 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Manager
* Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
* Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
* Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
* Develop and maintain links with key agencies and service providers in the local community
* Empower customers to ensure they receive the benefits and services they are entitled to
* Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
* Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
* Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
* Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
* Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
* Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills
* Work closely with the team and communicate openly
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Waking Night Support Worker

£21,606.00 per annum, working 30 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to 12 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services.

Our team delivers 24-hour trauma-informed and psychologically informed support. You'll play a key role in helping each young person shape their own support and service experience. Everyone receives a bespoke welcome pack and is encouraged to personalise their living space, helping them feel at home from day one.

We place a strong emphasis on participation and co-production. Young people are encouraged to make decisions about their care, engage in partnership meetings, and take part in activities that build skills and confidence - whether that's cooking, budgeting, managing medication, or accessing education and work opportunities.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service.

What you'll do:

- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised
- Flexible
- Open to feedback and self development
- Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
- Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
- Is respectful, articulate and sensitive in style of communication
- Ability to cope positively with challenging and diverse behaviours

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for a full job description.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£29,500.18 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The shift pattern for this role consist of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm

This length of this fixed term contract is 1 year.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Conducting regular flat checks and medication spot checks.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationship-building
- Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
- Committed to making a positive impact for individuals.
Adaptability
- Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes

What you'll bring:

Essential:
- Worked in a customer care setting with transferrable skills.

Desirable:
- Up to NVQ Level 2/3 or equivalent.

- Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website

We are looking for people who are enthusiastic, great at building relationships, motivated, willing to get stuck in, committed and reliable. The role of a support worker is highly demanding and you will be working to address complex needs and challenging behaviour by providing assertive, consistent and enabling support to people with complex mental health problems, Autistic Spectrum Conditions, learning disabilities and substance misuse issues. We deliver our support and housing services 7 days a week, 24 hours a day.

Essential

• An NVQ Level 2 in Health & Social Care (or equivalent) and / or experience in a relevant field are essential.

• DBS Certificate registered on the update service

• Car driver and use of a car

• Understanding of professional boundaries

• Good IT skills using MS Word and Smart Phone Apps for rotas and electronic notes

• Flexible approach to working 

Cultural awareness and ability to meet the different cultural needs of a variety of tenant groups

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Tenant-related support tasks:
• Every three months, to assess Tenants’ support needs in all aspects of their daily living skills and design support plans in conjunction with the tenant, their families and carers (where appropriate), lead colleagues, care managers and relevant professionals.
• To review and complete Support Plans, Risk Assessments, Health Action Plans, Hospital Passports and Epilepsy Passport where appropriate.
• Complete budgeting plans with Tenants and provide support with money management skills
• Support tenants with shopping for food/household goods in keeping with budgeting plans
• Support tenants with meal preparation, cooking, baking and promoting a healthy eating routine.
• Arranging/supporting/monitoring of health appointments and routine health checks and GP appointments including:
✓ Drug and alcohol services
✓ Clozaril clinic blood testing appointments and monitoring smoking and alcohol levels
✓ Depot clinic appointments
✓ Dental check ups
✓ Optical check ups
✓ Specialist Health checks – e.g. diabetic, epilepsy, dietician, smear tests, Mammograms, Blood pressure and ‘Flu jabs
• Review and update Tenant Personal Information Sheet and other tenant-related documentation.
• To administer medication in line with the organisation’s Medication Administration policy and procedure for the safe administration of medicines.
• Plan, arrange and encourage social activities by the Tenants.
• To supervise and encourage gardening duties and other neighbourly and community responsibilities.
• To provide personal care to tenants as necessary.

Tenancy-related support tasks
• To Support the Tenants in keeping their homes safe and secure and carry out:
• Monthly health and safety audits of properties of key tenants
• Fire risk assessments
• Setting up tenancy related bills
• Contacting and liaising with Utility companies
• Ensuring that tenancy related bills are paid on time
• Housing Benefit claims (BECs) • Dealing with queries from DWP
• Support the tenant with day to day cleaning in the home, including regular ‘deep cleans’
• Ensuring the correct household refuse and recycling bins are put out for collection on the relevant days.
▪ To complete all necessary records of inspections undertaken, repairs needed, identified risks etc.

Miscellaneous/Administrative tasks
• Ensure session sheets are complete and up to date.
• Ensure CareLineLive Care Management Software notes are completed following each support session
• Complete timely and comprehensive incident reports
• Undertake Money Log Audits
• Undertake Medication Administration Record sheet (MARs) audits
• Complete Medication Return sheets • Complete feedback questionnaires with tenants
• Undertake mandatory and good practice training
• Attend and participate in supervision
• To observe and promote Blue Pits Housing Action’s Health and Safety Policy.
• Attend and participate in training and staff meetings. To attend other meetings as required.
• To participate in training as required for personal and professional develop and ensure that Personal Training records are maintained.
• To liaise with care managers in a professional manner and attend multi-agency care planning meetings as required.
• To carry out any other duties and responsibilities or activities that may be reasonably required by the Leadership Team. 

We're looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough

£26,208.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.
This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the ful Job Description.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Working within experienced and committed teams, the Behaviour Change Worker will deliver trauma responsive interventions including one to one support and group work to prevent harm.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

There is a requirement for evening working – approximately once per week to deliver group work interventions. There may be a requirement to work weekends. 

Key Responsibilities

• Complete specialist risk assessments according to service guidelines and Respect standards, alongside developing personalised safety and support plans for programme participants.
• Deliver one to one specialist behaviour change interventions for people with vulnerabilities, complex or multiple needs and those who require additional support to access our services.
• Co-facilitate short term and long-term group work, providing a Respect accredited DVPP (Domestic Violence Perpetrator Programme) programme.
• Promote the service externally and ensure our interventions are accessible.
• Provide proactive, trauma responsive and holistic support, with a focus on increasing victim safety and reducing the risk posed by a perpetrator.
• Work within a multi-agency framework to effect change, manage risk and ensure safeguarding of vulnerable adults and children is paramount.
• Offer professional consultancy, training and advice to other agencies on working with perpetrators.
• To work collaboratively with colleagues to ensure the safety of the victim is held central.
• Represent the service user voice in a multi-agency context.
• Attend Multi Agency Risk Assessment Conferences (MARAC) and Multi Agency Public Protection Arrangements (MAPPA) meetings as required.

General

• Live and embody the FearFree values – kind, receptive, open, pragmatic, robust and expert.
• To promote the service to external agencies where applicable.
• Give information and support to service users regarding their other needs and refer them to other support services as required.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Work across a large geographical area to ensure locality is not a barrier to accessing services.
• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues, via promotion of service and institutional advocacy.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation,
• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and Equal Opportunities form direct to FearFree.

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Care Home Service on Talgarth Road.

Sounds great, what will I be doing?

In this role, you will manage a caseload of clients requiring early intervention or preventative mental health support, deliver group activities and co-produced programmes, and clearly communicate the service's aims and pathways to ensure user understanding and participation. You will empower service users to engage effectively with community professionals such as mental health teams, social workers, housing providers, and Jobcentre Plus. Working flexibly within a team, you will help ensure full service coverage and meet contractual obligations. You will also develop and promote peer support networks and community-based initiatives that support users in achieving their goals. The role involves actively monitoring the wellbeing, safety, and security of service users, responding promptly to concerns, supporting colleagues, and taking initiative in service delivery. Additionally, you will be responsible for accurate and timely administration, including maintaining records, completing referrals, assessments, and service reviews, and participating in supervision, appraisals, and ongoing service development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have lived experience of mental health care pathways, such as emergency department attendance, acute admissions, or involvement with community mental health services. They will have a strong understanding of the challenges faced by individuals with a range of mental health conditions and be able to provide support with dignity, respect, and clear communication. The ability to quickly build and maintain trusting relationships with service users, carers, peer support workers, and professionals is essential, along with well-developed listening skills and the ability to engage effectively with individuals in crisis, both face-to-face and over the phone. Candidates should have good knowledge of local recovery tools, wellbeing resources, and mental health services, and be able to assess needs, risks, and aspirations to offer appropriate signposting. Strong time management and prioritisation skills are key, as is the ability to work dynamically and remain calm under pressure. The role also requires good IT skills, particularly in Microsoft Word, Outlook, and internet use, as well as solid literacy and numeracy skills to produce clear, accurate written communication. A sound understanding of safeguarding issues and how to respond appropriately is essential. The candidate must be able to work both independently and collaboratively within a team and support the induction of new peer staff and volunteers. Excellent communication and partnership-building abilities are crucial to succeed in this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Title:  Paediatric Occupational Therapist 

Location:  Watford and Hemel Hempstead 

Salary: Banding depending on experience, with pension option. 

DBS checks are required.

Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term

About us: 

Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.

Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes. 

About the role: 

We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children. 

Skills and Experience Required: 

• Qualified Occupational Therapist

• Relevant experience in the assessment and treatment of children with a physical disability 

• Clear understanding of current legislation regarding safeguarding of children 

• Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection 

• IT literate 

• Good communication, empathy, numeracy, and administrative skills 

Diversity statement:  

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds. 

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Interview date: TBC

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund. 

Justlife’s Vision

Making people's experience of temporary accommodation short, safe and healthy.

About this role

Justlife are excited to announce that we are recruiting a Community Support Worker in Brighton to join the Changing Futures Team within Brighton & Hove City Council. The post will be co-ordinated between Justlife and Homes & Adult Social Care, working with clients who would benefit from specialist tailored support.

You will work alongside Social Workers, a Domestic Violence and Abuse Worker, a Recovery Coordinator, Homeless Prevention Officers, as well as Peer Support Workers with lived experience. The teams is part of the wider Changing Futures Sussex Systems Change priority is to identify blocks and barriers in the system, recognising best practice and flexible working to overcome the challenges facing people with multiple disadvantage.

Multiple disadvantage or multiple complex needs is defined by the national Changing Futures Programme as people who experience three or more of: homelessness, current or historical offending, substance misuse, domestic abuse, and mental ill health.

Brighton & Hove has a unique demographic which makes it a challenging yet very rewarding place to work. Working closely with our partner agencies, we continue to be at the forefront of making a positive difference in challenging times. The Changing Futures Team aims to create an environment where individuals experiencing multiple complex needs, who repeatedly fall through the net of service provision, receive flexible, trauma informed, person-centred support. The service aims to enable positive changes in services; to make them better connected, and easier to access.

Community Support Workers within Changing Futures will be part of a multi-disciplinary team who will adopt a curious, creative and collaborate approach to service provision. We are looking for innovative thinkers and those that truly believe and practice a trauma informed approach.

Why does Justlife exist

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

• Our values guide our work and are very important to us:
• Collaboration before competition
• People before programmes
• Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Key terms and conditions

Job Title: Community Support Worker – Changing Futures

Hours: Full Time (37.5 hours per week)

Contract: Fixed term to 31st March 2026

Normal hrs to be worked: Monday to Friday, 9 - 5pm

Location: Brighton and Hove City Council

Salary: £29,894 per annum (Band 5.2)

Closing date for applications is midnight on 7th August. You will receive an automated email receipt of your submitted forms. If you do not hear from us by 5pm on Monday 11th August 2025 please assume your application has been unsuccessful on this occasion. We are grateful to you for considering this role but unfortunately we are unable to provide feedback on unsuccessful shortlisting.

Provisional dates for interview are w/c 18th August.

Justlife is an equal opportunities employer and considers all applications received.

Role Summary  

The role requires the use of specialist knowledge and relationship skills to influence clients with varying degrees of mental health, addiction and trauma related issues to engage with health services and other agencies across the city. This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners within the Changing Futures Multi-Disciplinary team, the role is dependent on good communication and joint working with a variety of partners and professionals.

The role requires a high degree of motivation to support clients with multiple disadvantage, often in a lone-working situation.  With a passion to work collaboratively with others for the good of our clients and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions “in the moment” to do the right thing to mitigate risk with clients can place high emotional demands on the job holder.  The role is highly reactive, unpredictable and at times, chaotic.  The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Job Description

Service Delivery

Using frontline practical and procedural knowledge of working with complex clients to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to:

• Assisting them in addressing housing, financial, health or wellbeing need
• Accompanying them to appointments
• Collaborating with agencies within the Changing Futures partner agencies such as the local authority, primary health care housing providers and substance misuse services.
• Advocating on behalf of the service user to access medical care, housing and benefits.
• Maintaining regular contact, a listening ear and emotional support during times of crisis
• Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness
• Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
• Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies.
• Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained.
• Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of clients.
• Support delivery of the activities programme where needed.
• Brief and liaise with other members of the team and external agencies regarding clients, enabling them to effectively carry out their roles.
• To record all client data on the BTHINK System within the standards set by the organisation.
• Carry out light physical tasks, such as travelling to visit clients, shopping or lifting office equipment.
• Oversee work streams within the project as directed by the Project Lead.

Service Development

• Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
• Provide reports and case studies when requested.
• To be part of and contribute to the Changing Futures and Justlife staff teams, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.

Research

• Supporting the wider Changing Futures Programme to feed into research and help develop the service including the involvement of clients in design and delivery of the service.

Person Specification

Experience

• Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group)
• Experience of working with drug and alcohol dependent adults or those experiencing poor mental health

Skills

• Care, empathy and skilled in dealing with emotionally vulnerable service users
• Excellent ability to engage with service users in an empowering manner
• Effective communication; written and oral skills
• Effective administrative and IT skills
• Excellent organisational skills

Knowledge

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
• An understanding of health and safety policies and procedures that aim to keep staff and clients safe.

Personal attributes

• A strong commitment to drive change for people experiencing multiple disadvantage
• Commitment to the values of Justlife
• Commitment to diversity and anti-oppressive practice in all areas of work
• Self-motivation, able to prioritise workload and operate without close guidance from a manager