Beneficiary Experience Officer Jobs

Role Overview:​

​

• Provide infrastructure support to local voluntary and community sector (VCS) groups and social enterprises. ​

• Engage in one-on-one and outreach meetings to better support community needs. ​

• Develop and manage VCSE networks focusing on key themes like Children, Families, and Young People, Health and Wellbeing, Digital Isolation, and Safeguarding. ​

​

Key Responsibilities:​

​

• Develop and oversee the implementation of detailed work plans for the development and funding advice service. ​

• Assist VCS organisations with monitoring, reviewing, and evaluating their impact. ​

• Provide guidance on funding streams, review proposals, and offer feedback. ​

• Advise on legal structures, policies, and charity registration processes. ​

• Planned and delivered training programs in collaboration with EHCVS staff or external trainers. ​

• Promote best practices and support the development of business plans, fundraising strategies, and quality assurance policies. ​

​

 Networks ​

​

Network Development:​

​

• Lead the development and promotion of a VCSE network in Ealing. ​

• Maintain and expand the membership database. ​

• Organise and facilitate network meetings and produce a monthly E-News. ​

• Support the development of local VCS networks and ensure effective communication through regular news updates and an online community calendar. ​

• ​

Strategic Development ​

​

Strategic Planning:​​

• Develop strategic initiatives to enhance the capacity and sustainability of VCS organisations. ​

• Identify emerging trends and opportunities in the third sector to inform strategic planning. ​

• Work with the senior management team to integrate strategic priorities into operational plans. ​

• Facilitate the development of long-term strategies for growth and impact in the community. ​

Partnership Development:​

• ​

• Create partnerships with employers, sector bodies, trusts, and foundations. ​

• Develop bespoke partnership proposals and support partners in their engagement with EHCVS. ​

• Act as an account manager for key relationships, ensuring ongoing communication and collaboration. ​

• Report to partners on the impact of their contributions and provide stewardship activities.​

• ​

Fundraising and Income Generation:​

• ​

• Lead the strategic planning for income generation, focusing on innovation projects and core organisational costs. ​

• Manage and update the funding pipeline, seeking opportunities with corporates, trusts, and foundations. ​

• Work with the CEO and team to develop new and existing projects for funding. ​

• Write and submit funding proposals, ensuring alignment with EHCVS goals.​

• ​

Support to Development Team:​

• ​

• Collaborate across the Funding and Group Development Team to meet service delivery targets. ​

• Provide strategic input and support to ensure the success of development initiatives. ​

​

 ​

Other Duties ​

​

​

• Assist in producing briefings, information, and web material. ​

• Assist in producing monitoring and evaluation information. ​

• Assist in developing and organising events. ​

• Represent Ealing & Hounslow CVS at meetings and events relevant to your project. ​

• Undertake other related project duties as may be required. ​

• Work in cooperation with other members of the staff team of EHCVS and attend appropriate internal and external meetings. ​

• Support EHCVS with other project developments and funding applications to funders. ​

• Undertake occasional additional duties commensurate with the responsibilities of the post as identified by EHCVS’s Board of Trustees. ​

Monitoring and Evaluation ​

​

• Record monitoring information; review the progress of current projects on a weekly basis and manage upwards. ​

• ​

• Prepare written evaluation reports for EHCVS projects and services. ​

• ​

• Support the funding and development manager and development services manager in monitoring information collated from the service as and when required. ​

• ​

• Weekly and monthly reporting. ​

​

 ​

Corporate Responsibilities ​

• ​

• Ensure that Equal Opportunities and all other EHCVS organisational policies are actively implemented and adhered to in all areas of your work. ​

• ​

• Work with EHCVS staff and volunteers to effectively achieve the organisation’s objectives. ​

• ​

• Ensure all volunteers working with you are given appropriate induction and provide information and support for all volunteers working for EHCVS. ​

 ​

​

Management and Support ​

• ​​The postholder will be employed by Ealing & Hounslow CVS and supervised and managed by the CEO. ​

• ​Manage the Development and Funding Manager and Partnerships and Networks Manager​

• ​Participate in regular supervision, team meetings, and organisation-wide staff meetings. ​

• ​An individual induction and training plan will be agreed upon. ​

Job Description – Supporter Retention Manager (Individual Giving)

Reporting to: Senior Manager, Public Fundraising

Location: London Hybrid working: Mondays office-based, rest of the week flex.

Contract: Permanent

Hours: 35 Hours

Salary: £39,414-£41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare 

FareShare is the UK’s largest charity fighting hunger and food waste. We are the only charity operating on a national scale, in partnership with our network, to redistribute edible surplus food to over a million people across the UK​.

In addition to providing food, these charities and community groups help tackle the root causes of poverty and provide vital services such as domestic violence shelters, breakfast and after school clubs and older people’s lunch clubs​. Thanks to the surplus food from FareShare, our network is supporting people to have better access to food, form stronger connections and reduce isolation to improve mental health​.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The Role

FareShare has a dynamic fundraising department that has seen incredible growth in support in an incredibly short space of time. We are now looking for a proven Supporter Retention Manager to join us as we embark on our next phase of deepening engagement with current and new supporters.

This newly created role is an integral part of the Fundraising team’s growth plans to become a £40 million income generating team.

Working closely with the Supporter Acquisition Manager, Supporter Experience Manager (Fundraising Operations) and the wider Fundraising team, the post-holder will lead on stewardship campaigns encompassing Warm Appeals, Regular Giving asks, Supporter newsletters and cross-sell campaigns across FareShare’s audiences. Line management of an Individual Giving Officer (or Assistant) may form part of the roles and responsibilities further down the line.

The role offers a fantastic opportunity for a proven Individual Giving professional to help drive innovation in supporter retention and development and make a decisive contribution to a high-performing team.

Main areas of responsibility

1.Plan and deliver the Warm Appeals programme in line with agreed budget targets and annual workplans

• Campaign manage the Cash Appeals programme at all stages, from initial planning through to supplier management and post-campaign analysis
• Develop and implement a rolling programme of Regular Giving Asks.

2.Develop and manage a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving

• Work with the Supporter Acquisition Manager and the Supporter Experience Manager on planning, delivering and managing a seamless supporter journey and consistency of messaging from the point of acquisition
• Actively monitor Supporter attrition levels and implement measures to mitigate disengagement
• Hold regular catch-ups with the Supporter Acquisition Manager and the Supporter Experience Manager to optimise collaborative working across both teams
• Keep up to date on the latest trends and techniques in Supporter Stewardship and apply learnings as appropriate on retention initiatives.

3.Maximise opportunities for cross-team campaigns

• Collaborate with the wider fundraising team on new and existing income generation opportunities.

4.General duties

• Provide support to the Individual Giving team where necessary.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with the criteria, outlined above, that we consider either as being essential or desirable in this role.

Essential Criteria

Experience

• Demonstrable track record in planning, implementing and managing Supporter Stewardship programmes
• Data Selection, Targeting and Segmentation experience
• Experience of working with fundraising budgets
• Experience of working with and managing suppliers including Marketing agencies
• Demonstrable track record in growing income from Individual Giving audiences
• Experience of writing post-campaign reports for a range of audiences
• Experience of using Salesforce CRM

Skills, Abilities and Knowledge

• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Proficient user of Microsoft Office
• Working knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

Desirable Criteria

• Demonstrable understanding of Supporter Acquisition
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Values and behaviours

• A commitment to Equality and Diversity
• An understanding of, and enthusiasm for, FareShare’s mission and strategy
• A commitment to continuous professional development
• An empathy with Volunteers and an understanding of their needs
• Flexible and non-judgemental approach to people and work
• Willingness and ability to travel in the UK.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

This is an exciting opportunity to join the TCV Sussex team to expand and develop our Health Walks offer as part of our new Green Gateways social prescribing project.
The successful candidate is likely to have previous experience of managing volunteers, delivering training and have knowledge of social prescribing or public health. For more information please see TCV website. 
East Sussex Health Walks is a long running county-wide scheme of weekly one hour walks led by trained community volunteers. Last year we had nearly 20,000 walking engagements and we want to build on this. This post is for a Health Walk Coordinator to coordinate and develop the programme to help even more people to improve their health and wellbeing with regular, manageable exercise.

You will be coordinating the existing programme of Health Walks (approximately 25 per week) and managing the large group of Volunteer Health Walk Leaders (currently about 100). You will be responsible for recruiting and training new volunteers and developing new Health Walks to meet the funder's targets, including liaising with local partners, mapping, risk assessing and planning.

There will be ongoing marketing and publicity needs, as well as regular internal comms with volunteers to make sure they feel supported and valued and to reinforce and role model TCV best practise for safe, inclusive and supportive activities.
You will also be responsible for general project running tasks such as purchasing, scheme admin, report writing, attending events, liaising with funders & partners, meeting targets and deadlines.
Experience required/desirable:

- Managing, supporting & recruiting volunteers
- Delivering training
- Health & wellbeing projects / public health / social prescribing

The post is currently funded until October 2025. It is full-time (35 hours per week) and based in the TCV office in Hastings but covers the whole county. TCV supports a flexible approach to determining the days and hours worked and we are open to discussions about hybrid working. The role may include occasional weekend and evening work.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team via email  or telephone. We also offer reasonable adjustments on the job.

A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.

Location - Home-based with some travel to office based in Birmingham and across the UK.

Are you passionate about improving the lives of those experiencing homelessness and social exclusion? Join homelessness charity Emmaus UK as our new Director of Partnerships and Federation Development.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the Role

As a critical member of the strategic leadership team (SLT) for Emmaus UK, the Director of Partnerships and Federation Development will take lead responsibility for ensuring the provision of high-quality support, advice, capacity building and grant-making for federation members in the UK.

The postholder will play a key role in the development of national strategic partnerships and will collaborate with federation members to ensure that federation strategic priorities are delivered and that our colleagues across the federation are able to do their very best work supporting people to overcome homelessness and poverty.

The role will also ensure effective programme and project management of directorate projects and work to embed cross-directorate working and co-operation.

If you are interested in the role, please submit a completed Application Form and the Equality & Diversity Form using the Application Pack for guidance.

Emmaus UK is a secular organisation, committed to equality and inclusion and welcomes applicants from all backgrounds.

The deadline for applications is 9am on Monday 17th June 2024. Please email application to us. (email address is in the application pack) 

Those shortlisted will be invited to an interview conducted via Microsoft Teams, on Tuesday 2nd July and Wednesday 3rd July 2024.

If you would like to arrange an informal discussion about the role, please email us. 

An Emmaus UK organogram is available on request.

Percival are excited to be working exclusively with Auriga Services to help them appoint a new Director of Corporate Services to lead on finance and IT. The post holder will lead the organisations finance and IT function in this hands on role where you will be tasked with future proofing their client services and improving their systems.

Auriga Services is at the forefront of support for people and households who face hardship every day because of poverty. Through building partnerships they help organisations in the public, commercial and charitable sectors to deliver support to households in financial need. Their work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support.

Title: Director of Corporate Services

Salary: £85,000 to £95,000 per annum

Working Pattern: Full Time

Contract Type: Permanent

Location: Sutton Coldfield, Hybrid with two days a week in the office

In this role you will provide strategic direction, leadership and operational management of their  Finance and IT teams, playing a critical role in driving the organisation forward. You will oversee the planning, execution and monitoring of IT projects, ensuring they are delivered on time, within budget and meet the desired outcomes to make sure the organisation is future proofed in its offer to their clients.

They are looking for candidates that have good experience managing a finance function in a charitable setting and good knowledge of emerging IT and data systems. The ideal candidate will have experience in the private sector and have made the transition to the charity sector or at least have a good awareness of the internal working of charitable organisations.

Recruitment Timeline

Deadline for Applications: Monday 24th June  

1st Stage Interviews: week commencing 1st July

We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact our Recruitment Director, Adam Allnutt.

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy on our website. 

We are looking forward to connecting with you soon.

An excellent opportunity has arisen for a Marketing Manager to join the Fundraising, Marketing & Communications team at SSAFA, the Armed Forces charity on a six-month contract. This role will support the Head of Marketing & Brand to deliver impactful, integrated marketing and brand activations with great results. 

You will work on strategies and campaigns that serve the objectives of all areas within SSAFA, so your expertise will help raise awareness of crucial services, recruit volunteers, support fundraising initiatives and promote understanding of SSAFA’s work. Most notably you will develop the strategic approach and activation of a new brand proposition in the Autumn. This is an incredibly important piece of work for the charity, so the role will suit somebody with experience in driving a brand previously.

You will work collaboratively and creatively with colleagues across the Fundraising, Marketing and Communications directorate, taking briefs and translating them into finalised marketing activations. Alongside the Head of Marketing & Brand you will work closely with the rest of the team, particularly the Senior Marketing Officer.

About the team 

You will be joining a well-established team of marcomms professionals, ranging from designers to case study managers and social media experts. You will have plenty of opportunity to interact with other internal departments, such as Fundraising or members of the volunteer network. 

 About you 

To hit the ground running and carry out this role successfully you will have:

• Demonstrable experience managing marketing or brand strategies and campaigns that achieve engagement or brand visibility metrics.
• Experience of managing projects with several internal stakeholders working with either agency or in-house delivery teams.
• The ability to interrogate and understand a brief in order to develop multi-channel campaign plans and co-ordinate the creation of compelling content and collateral that resonates with audiences.
• Experience of co-ordinating post-campaign analysis reports in order to communicate achievements and performance to relevant internal stakeholders.
• Effective time management skills with the ability to prioritise and work to tight deadlines as needed. 
• Experience of working in a commercial, public or not-for-profit organisation would be beneficial. 

You will be proactive and able to work with large numbers of stakeholders from across SSAFA, with great interpersonal and influencing skills. You are the type of person who enjoys working collaboratively and always wants to achieve the best outcome for different audiences. 

 About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on 04 June 2024.

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 11-14 June 2024

Position: Programme Coordinator: Empowering fishing communities in the Global South

Based: EJF offices in Brussels, Bath or London (with international travel)

Contract: Full-time, permanent

Salary range: £40,000 - £50,000 (dependent upon experience and location)

Reporting to: Global CEO and COO

About EJF

EJF protects the natural world and defends our fundamental human right to a secure environment. We are headquartered in the UK and have teams in 16 countries across four continents. Our filmmakers, researchers, campaigners, and grassroots advocates bring about systemic protection for the natural world and defend the fundamental human right to a secure environment. Our campaigns are rooted in field investigations, partnerships, and grassroots communities that inform and guide our global strategies to protect people and our shared planet.

CONSERVING OUR GLOBAL OCEAN. We campaign for legal, sustainable, and fair fisheries, end marine plastic pollution, and stop deep-sea mining. Our investigations expose illegal fishing fleets and ‘seafood slavery’ and drive protections for marine biodiversity and the communities that depend on the ocean.

PROTECTING OUR CLIMATE. We defend Nature’s carbon stores – ocean, wetlands and forests - and we work to secure greater protection for climate refugees.

EMPOWERING ENVIRONMENTAL DEFENDERS. We provide training, support, and equipment that enables community activism and investigative environmental journalism to succeed in the Global South.

The Role

Coordinating and building capacity for coastal communities to protect their marine environment.

This is a rare opportunity to join our dynamic, impactful international team, which is working to protect our global ocean and the people and biodiversity dependent upon it. The Coordinator will lead an innovative multi-year programme supported by the EU to train, equip, and empower small-scale fishing communities. The programme will help to protect fish stocks and marine biodiversity from illegal, unsustainable fishing in 15 countries across the Global South.

The programme will include the rollout of a ‘Global Toolkit’ that gives fishing communities innovative, practical equipment, training, and support to help end illegal fishing. Capacity building will include using EJF’s DASE app, which enables fishers to document and report illegal fishing. This app will be accompanied by insightful practical guidance to strengthen local governance and advocacy to protect inshore waters relied upon by coastal communities.

Supported by two regional coordinators and drawing on EJF’s decades of experience in activist training and field programmes in West Africa and Asia, the role will oversee the Toolkit’s introduction to at least 15 countries in Africa, Asia, Latin America, and the Pacific.

The programme seeks someone who is a superb, experienced coordinator and manager, able to give remote support and guidance to multiple local teams overseas and track and monitor the programme’s implementation and the Toolkit’s effectiveness against agreed KPIs. The role will involve some travel to kickstart projects, assess and evaluate implementation over time and propose adjustments and further iterations of the Toolkit according to feedback and shared learning. We seek a proactive, creative and determined problem solver who will capitalise on new opportunities and ensure we exceed expectations.

Building strong, trusted and proactive relationships at the grassroots level and facilitating partnerships and information-sharing with national and community-based civil society groups in each country will be essential. The role requires a natural diplomat, able to lead discussions with government officials at the local and national level. The Coordinator will lead the grant, reporting to the EU as the funder and other major stakeholders, including national governments.

As the global lead, the Coordinator will be a superb, confident and inspiring communicator, in writing and person, able to give visibility to the programme's beneficiaries and partners and its impacts. The role will work closely with EJF’s film and comms teams, devising outputs including events at grassroots and national levels that will be effective and influential at reaching their target audiences, sharing success stories and inspiring additional uptake and support.

Essential Requirements

• You have a personal and professional commitment to EJF's Mission and Values, a strong sense of ethics, and a determination to achieve an impact on the natural world and associated human rights.
• You have extensive (at least 5 years) professional experience in international advocacy or development, ideally across various geographies, contexts, and cultures.
• You have superb attention to detail, factual accuracy, intellectual rigour, and excellent communication skills.
• You are an inspirational leader with a calm, methodical, and proactive approach to project and staff management in diverse locations, cultures, and settings. You have demonstrable experience managing staff to success.
• You are a superb diplomat who can develop trusted relationships and engage with potential partners and stakeholders worldwide.
• You have strong organisational skills and can deliver agreed outcomes on time and within budget to the highest professional standards, delivering impact and cost-efficiencies. You can also prioritise and manage multiple competing country projects and other needs.
• You are comfortable taking and giving direction and feedback within an international, multicultural team while working independently and taking initiative and ownership of your workload.
• You are creative and solutions-oriented, can make swift judgement calls in challenging situations, and keep overseas teams motivated, effective, impactful, safe and secure.
• You understand how important written communications, films, and photos are in delivering the programme and sharing success stories and impacts with multiple audiences.
• You can travel internationally, occasionally at short notice and potentially for extended periods.

Desirable

• Further languages (including French, Spanish, Portuguese, Thai or Bahasa Indonesian)
• Experience living and working in challenging environments
• Documentary/journalistic experience

Benefits (additional benefits may be applicable according to location)

• Generous annual leave allowance increasing every year.
• Hybrid working (60:40 split of office:home).
• Flexible working arrangements considered.
• Cycle to work scheme.
• Potential for unique opportunities and dynamic career development.
• An opportunity to work within a supportive and committed professional team that delivers high impact, protecting our natural world.

Applications

Please send your CV and cover letter explaining why you are the right person for this role to the email provided. 

Closing date: 5pm, Friday 14th June

Applications are reviewed as soon as they are received, and we recommend that you apply well before the deadline. Only shortlisted candidates will be contacted. No other communications, agencies or phone calls, please.

Please indicate your location and the right-to-work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.

KEY INFORMATION

Location: Bristol, Newcastle, Nottingham, Manchester or London

Hours: 37.5 hours

Start date: August 2024 (flexibility available to work with your notice period)

Duration: Permanent

Salary: £34, 250 - £38, 700 per annum if based in London. £31, 750 - £36, 200 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: Monday 10th June at 12:00 noon. Interviews to take place shortly after.

ROLE SUMMARY

Programme Managers (PMs) lead and support  a team of Programme Coordinators (PCs), Programme Leaders (PLs) and Junior Programme Managers (JPMs) to successfully deliver upReach’s STEM programmes, including the Engineering Springboard, Tech Springboard and future STEM Springboards/ programmes. 

A PM will be responsible for ensuring teams are equipped to deliver programme outcomes and OKRs, whilst overseeing and maintaining strong partner relationships and ensuring team professional development. They will also directly work with their own group of Associates.

CORE RESPONSIBILITIES

As a Programme Manager, you will lead and support a team of PCs and/or PLs to complete their day-to-day tasks. At this stage, you are responsible for having a wide impact across your programmes and the charity as a whole, as well as maintaining high-quality personalised support for your own Associates. 

Please note it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.

1) PROGRAMME DESIGN AND DELIVERY

• Make decisions concerning the design and delivery of your programmes, creating a 12-month plan in advance of the start of each recruitment cycle. 

• Plan student recruitment activities in collaboration with partners and via social media, in addition to the onboarding process. This will include working with the Student Attraction Leader and Senior Marketing Officer to efficiently meet onboarding targets.

• Monitor and evaluate the effectiveness of your programmes with overarching responsibility for meeting internal engagement and application success OKRs, which you will utilise throughout the year to set priority areas for your team.

• Contribute to weekly Programme Manager meetings, sharing your insight and experience to generate ideas and practical solutions that support the overall improvement of upReach’s programme design and delivery. 

• Lead on parts of the weekly Delivery Meeting with the wider team, to ensure weekly focus areas and key team messages are communicated clearly to all PCs and PLs. 

  2) TEAM MANAGEMENT

• Manage a team of Programme Coordinators/Leaders/Junior Managers in a variety of locations, both virtually and in person - providing ongoing personal and professional development support through weekly 1-to-1 calls or meetings, written feedback on documents, or day-to-day guidance via Slack. 

• Support Programme Coordinators / Programme Leaders/Junior Managers to provide high quality personalised support to their Associates, which includes helping them to document all interactions with Associates and application progress.

• Use relevant impact dashboards and data to set priorities for your team and support with competing workload demands and time management, to ensure that OKRs and stakeholder KPIs are achieved.

• Manage the performance and development of your team - including setting SMART professional development goals and utilising a range of resources and tools where necessary to help your team perform successfully in their roles. You will have regular, open and supportive discussions with your team members, giving feedback in your weekly 1-to-1s and your mid- and end-of-year appraisals.

• Support your direct reports through a Leadership and Management apprenticeship, if this is something your direct reports choose to do after 18 months on the FCLP.

• Be part of the upReach Leadership Team and contribute to forming the strategy and direction of the charity. This also includes passing on team feedback to your manager and the leadership team and proposing practical solutions. 

3) PARTNERSHIPS & EVENTS

• Maintain strong relationships with external partners, including managing quarterly/annual reporting requirements on aims and objectives. 

• Help your team to manage day-to-day partnership responsibilities, and coach them in relationship management. This will also involve supporting PCs/PLs where necessary to set boundaries with partners and sensitively manage requests that are outside the parameters of our contractual agreements.

• Support Programme Coordinators/Leaders/Junior Managers in smoothly running events and application processes, both in your team and within the wider team where necessary. 

• Work with the partnerships team to make strategic decisions regarding how to grow upReach's existing and new partnerships.

4) OVERSEE A DELIVERY RESPONSIBILITY AREA, ROTATION OR PROJECT

• Manage a Delivery Responsibility area, rotation or project. This will involve meeting with the relevant team regularly (often weekly or bi-weekly depending on the time of year/focus area), and guiding those working on this area with you.

• Manage your team to complete the objectives outlined for your area, setting clear actions and deadlines. Coach and provide guidance where needed.

• Provide regular feedback to the Programme Management team and where necessary present key findings and updates to the wider team. This may also involve supporting your team to present during the Delivery Meeting and/or Team Meeting.

5) ASSOCIATE ENGAGEMENT

• Engage a smaller group of your own Associates, engaging them with the upReach programme in line with OKRs.

• Acting as a role model for PCs, PLs & JPMs, ensuring Associate facing tasks are completed to a high quality, such as completing Trello and Task Tracker actions.

• Proactively use data dashboards to monitor Associate engagement across your programme(s), identifying any areas of concern throughout the year and setting focus areas/action steps for your team to address these.

EXPERIENCE

To be successful, it is anticipated that you would have prior experience in the delivery of programmes and projects.

Essential experience:

• Experience in programme delivery from end to end, from design to reporting and evaluation.

• Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

• Line management or team leadership experience.

• Experience designing and delivering training or learning & development content.

• Experience working in a fast-paced environment and working independently to find solutions to problems.

• Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

• Strong collaboration skills when working in both small and large teams of varied team members.

• Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

• Excellent influencing, facilitation and communication skills (both oral and written) and comfortable preparing and presenting reports and proposals to senior management and external stakeholders.

• University degree in any discipline, or equivalent experience

Desirable experience:

• Knowledge of the types of roles available in the STEM space, particularly in engineering.

• Familiarity with G Suite and Zoom video conferencing software.

• Project management or programme management qualification.

SKILLS / COMPETENCIES

• Motivation 

• Leadership 

• Continuous improvement

• Planning and organising 

• Problem solving and decision making 

• Innovative

• Management 

• Commitment to social mobility

• Communication 

TEAM CULTURE & BENEFITS 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Applications close on Monday 10th June at 12:00pm.

Equal Opportunities upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.

Hours: Part-time, 3 days per week (8 hours within the hours of 9 am to 6 pm with 1 hour’s lunch break) + one day of weekend support hub per month

Working days: Wednesdays, Thursdays and Fridays (and one weekend day a month)

Reporting to: CEO & Team Manager

Location: Mostly office-based with once-a-month offsite location (office, occasional home and offsite) Office is based in the City of London near Bank station

Salary: £18,000 per annum for 3 days a week (Pro-rata of £30k)

*Overtime is compensated either by pay or time off in lieu 

Holiday: Pro-rata of 30 days a year excluding bank holidays plus holiday office closure (before New Year’s holidays) and 1 day of annual mental health leave

Contract: 18 months temporary contract, 6 months probationary period

Start date: 1st July 2024 (Notice period will be considered with those who have notice periods) The first round of interviews will be scheduled for the week of 5th June 2024.

Occupational Requirement: The Vavengers is an equal opportunities employer. In line with legal requirements and the nature of the work required for this role, we are seeking women-only applications as an occupational requirement under Schedule 9 Part 1 of the Equality Act 2010.

The Vavengers is a proud Living Wage Employer, Certified Halo Workplace and member of the Sunflower Network for Hidden Disabilities, also member of Employers' Initiative on Domestic Abuse. 

We are The Vavengers. We listen, we support and we take action. We educate, collaborate, aid and empower. We are a survivor, migrant and female-led organisation, standing with and for every woman affected by Female Genital Mutilation/Cutting (FGM/C) and all other forms of Violence Against Women and Girls (VAWG) - let’s help end it together.

Key Responsibilities

Community mobilisation, organisation, fundraising, case management, survivor support

Overall Responsibilities

• Facilitate educational and direct support programs, through data-driven research and community engagement

• Create a stable foundation for projects, events, and development

• Organise, run and develop The Vavengers award-winning support & wellness hubs for women and girls

• Manage referral process connecting women and girls with other organisations and local authorities

• Develop bids and secure grants to cover core and project costs

• Manage the nationwide expansion of the support hub model 

• Build and maintain partnerships with aligned stakeholders

• Lead and improve community projects through concept development, fundraising and relationship management

• Support the C-suite with business development in line with the business plan

• Support the wider team on events & campaign management 

Day-to-day tasks

• Organise, run and report on support & wellness hubs for women and girls, and be the face of the support hub programme 

• Support the community through referrals to local authorities and partner organisations on housing, immigration, food security and access to other essential services. Following up and communicating with beneficiaries throughout the process 

• Identify and eliminate safeguarding risks

• Identify need gaps within communities and fulfil crisis and emergency management plans, help prepare the organisation for unexpected urgent response work

• Amplify the voice of the communities we support 

• Identify and highlight the ongoing issues faced by the women and girls we support with the team and external stakeholders

• Organise and manage programme facilitators and role-related volunteers

• Map out fundraising opportunities and secure funding through written grant applications and manage funding processes from start to end including mid and end-journey reports 

• Develop and maintain the existing community ambassadorship programme by listening to community needs and helping to implement solutions

• Maintain strong relationships. Including with Community Ambassadors, Wellness Ambassadors, programme facilitators, existing or potential partners and funders, and be a reliable point of contact for seamless communication

• Expand community engagement through offsite outreach and partnerships with local councils, grassroots organisations, healthcare professionals, community leaders and sector partners (*The Vavengers works with over 150 partnerships across the UK)

• Work collaboratively to ensure that new programs align with the charity’s mission, vision and purpose

• Be an active advocate for The Vavengers mission and community

Additional Responsibilities

• Oversee governance activities of volunteers (volunteer contracts, reports and management)

• Managing DBS clearances and background checks for the required board, staff and volunteers and acting as one of the safeguarding officers of the organisation

• Assist with and contribute to offsite educational workshops where appropriate

• Organising the sourcing and delivery of essential items from partners

• Managing project budgets and an expense account

Desirable skills and attributes:

• Strong emotional intelligence

• Innovative thinking

• Fundraising and grant management

• Clear communication

• Process management & improvement

• Digital literacy

• Referral & case management

• Business development

• Solution-focused approach

• Data-driven

• Proactive

• Start-up development

• Project management

• Community leadership

• NGO financial literacy

• Trauma-informed

• Public speaking

• Workshop facilitation

• Understanding of NGO structures & processes

• Growth mindset

Essential software use: Salesforce, Google Workspace, Eventbrite, Adobe, Squarespace, Brevo, Survey Monkey 

*The Vavengers promotes the use of technology to reduce the pressure of administrative tasks and to make our work more efficient, there might be more digital developments as the organisation grows. 

Checks and training: Please note, that this role will be subject to a clear DBS check. The Vavengers will also provide mandatory training required by the role including Safeguarding for Children and Vulnerable Adults Level 3, Gender-Based Violence training, language and terminology and necessary software training.

In return for your dedication, The Vavengers will offer you

• In-house and external mentoring & meaningful career development opportunities

• The opportunity to work on ending Gender-Based Violence and creating a just society

• Inclusive, bold and creative culture

• The opportunity to be part of a start-up development

• Flexible working opportunities

• Pro-rata 30 days of annual leave (excluding bank holidays), plus holiday closures and mental health day

• A prestigious headquarters near the Bank station

• Employee counselling programme and other well-being perks

By submitting an application to The Vavengers, you agree to the terms of our Privacy Policy and for The Vavengers to use your personal data for the purposes of processing your job application.

If you have any questions or would like to learn more about this role please get in touch with us,

CALP Donor Relations Manager (2046)

Location: Oxford based (with flexibility to work from home within our hybrid working arrangements)

Hours: 36 hours per week

Salary: £36,836-£45,844 per annum

Job Type: Open ended

Closing Date: 5 June 2024

Oxfam is a global movement of people working together to end the injustice of poverty.

We are looking for the right person to lead the evolution of CALP’s fundraising. The role combines strategic leadership, internal and external coordination, and lots of hands-on development of funding applications, reports and much more. It's a pivotal role, helping to ensure the financial sustainability of CALP.

The role holder will manage and cultivate strong relationships with donors and members of the network, including the funding teams in our host organisations through whom funding flows. They will lead in identifying new funding opportunities and sustaining effective relationships with existing donors. This includes the development of consistently high-quality proposals and reports, whilst also ensuring compliance with contractual requirements. The role involves work across the whole CALP team, serving as an expert for CALP on strategic fundraising and donor relations.

Working as part of a globally dispersed team, this position is UK based and open to applicants with existing right to work in the UK. The role can be home based anywhere in the UK or work from an office in Oxford.

If you have passion, expertise and experience in the field of donor relations, and believe in people-centred humanitarian assistance, then we’d love to hear from you.

About CALP

CALP is a dynamic global network of over 90 organisations engaged in the critical areas of policy, practice and research in humanitarian cash and voucher assistance (CVA) and financial assistance more broadly. Collectively, CALP members deliver the vast majority of humanitarian CVA worldwide.

We envision a future where people are enabled to overcome crises with dignity, by exercising choice and their right to self-determination.

The purpose of the CALP network is to maximise the potential that humanitarian CVA can bring to people in contexts of crisis, as one component of broader financial assistance. To do this we catalyse the power, knowledge and capacities of our diverse global network, alongside other local, national, regional and global actors, all of whom are seeking to secure better outcomes for people living in crisis contexts. Our role as a collective is to generate alignment in the approaches and actions of those within and across our network, in order to help optimise the quality and scale of humanitarian CVA.

What makes CALP unique is its diversity. CALP members currently include local and international non-governmental organisations, United Nations agencies, the Red Cross/Crescent Movement, donors, specialist social innovation, technology and financial services companies, researchers and academics, and individual practitioners.

As a CALP team, we work with and for the CALP network – keeping our vision front and centre. Working impartially, we engage with the network to generate evidence, we facilitate dialogue, we challenge and question, we draw together good practices and promote their uptake. We play a key role in creating the impetus and means for thought leadership and convene network members to generate futures-thinking agendas. We mobilise the membership and the wider network to look for collective solutions to collective problems.

The Role:

The Donor Relations Manager leads and develops CALP’s fundraising strategy and activities to enable CALP to finance its overall strategy. The role holder manages and cultivates healthy relationships with donors and network members, and shares compliance responsibilities depending on contractual requirements. This role has strong inter-relations within realms of strategy, programmes, operations, planning and monitoring, and serves as an expert for the CALP team on strategic fundraising and donor relations.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also have: 

Key Accountabilities 

• Share whole team leadership as a manager
• Strategically lead CALP’s fundraising vision, approach, strategy and plans; build partnerships and broker relations with current and new donors as part of CALP’s longer-term fundraising ambitions.
• Develop the long-term funding vision and strategy, and develop and lead its implementation to ensure funding of CALP’s plans now and in the future
• Research and prospect for new donors and funding streams.
• Engage at the strategic level in proposal development and reporting; plus carry out operational work in terms of reviewing and editing proposals and reports
• Represent and manage CALP’s relationships (from a funding perspective) with donors
• Work with CALP grant managers and the Operations Team to ensure understanding of compliance as per grant agreements; communicate with donors to clarify any compliance queries
• Manage the funding relationships with host agencies
• Coordinate overall funding across grants
• Provide quality assurance of funding proposals and reports and ensure compliance with donor agreements
• Provide management support for and foster personal development of the Donor Relations Officer
• Accountable for CALP’s reputation with donors from a funding perspective 

Essential Technical Skills, Experience & Knowledge 

• Degree or equivalent qualification in an appropriate technical field, or equivalent level of professional experience.
• Significant, proven experience of generating substantial funding including proven ability to develop funding strategies, plan effectively and deliver complex funding applications and donor reports.
• High level experience and knowledge of key humanitarian and development donors such as: ECHO, BHA/USAID, GFFO, FCDO and European government donors.
• Knowledge and experience of working with consortium-based funding.
• Proven strategic design and management skills including good programme development ability and proven knowledge of M&E at project and programme levels.
• Significant experience with budgeting, financial reporting, including managing and reporting on complex programme budgets.
• Ability to develop and manage complex relationships.
• Proven experience of funding management systems/databases.
• Very strong conceptual and analytical skills, including excellent facilitation, negotiation, and influencing skills.
• Strong verbal and written communication skills in English - report writing, and presentation skills, including the ability to present complex issues clearly and concisely and to motivate and persuade at high levels.
• Diplomacy, good interpersonal skills and ability to remain calm under pressure while not losing sight of strategic priorities.
• Proven initiative, flexibility and ability to prioritise and work to tight deadlines across multiple time zones.

Desirable attributes

• Strong understanding of the humanitarian sector.
• Experience working with foundations and philanthropy
• Fluency in Arabic, French or Spanish, in addition to English
• Experience of working in a virtual network or remote team
• Staff management experience

We offer: 

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here. 

Flexfam: 

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. 

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam: 

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today. 

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.