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Top job
Closing in 7 days
Mental Health First Aid England, London (Hybrid)
£25,383 per year
The Customer Support Advisor will act as the first point of contact for MHFA England customers, responding across multi-channels.
Posted 1 week ago Apply Now
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Page 9 of 32
London, Greater London (Hybrid)
£25,383 per year
Full-time
Contract (Until April 2026)

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

We’re looking for a Customer Support Advisor to be the first point of contact for our customers, delivering excellent service across a range of channels. You’ll use your communication skills to resolve queries with care, professionalism and efficiency, while living our values of compassion, empathy and inclusion.

This is a hybrid role with occasional travel to Central London, where you’ll collaborate with colleagues to support our mission and ensure every customer has a positive experience.

Please refer to the Job Description for full details of the role.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any adjustments, whether that's receiving documents in alternative formats (such as large print, Braille, or audio), applying via a different method, or needing support during interviews, please let us know. We’re happy to accommodate individual needs to ensure everyone has an equal opportunity to apply and succeed. If you’d like to discuss accessibility or request adjustments, please contact us via Charity Job or the MHFA England website.

Application notes

In your cover letter, please can you let us know:

- What experience and skills do you have that make you suitable for this role?
- Tell us about a time you have provided outstanding customer service.   

Max. 500 words per question

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive.

Looking after you 

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

Application resources
Application Instructions

In your cover letter, please can you let us know:

- What experience and skills do you have that make you suitable for this role?
- Tell us about a time you have provided outstanding customer service.

Max 500 words per answer.

Posted by
Mental Health First Aid England View profile Organisation type Non Charity Employer Company size 51 - 100

Our vision is to create a nation where everyone's mental health matters.

Posted on: 22 September 2025
Closing date: 06 October 2025 at 23:30
Tags: Customer Service, Customer support

The client requests no contact from agencies or media sales.