Capacity Building Officer Jobs
Salary: £35,100 - £38,700 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement
Join Our Team!
We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.
This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.
This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.
If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!
About you
The role is suited to someone with experience of:
- Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
- Setting up paid advertising campaigns, both independently and in collaboration with agencies.
- The overall digital marketing mix, including social media and web.
- Working with accessibility and inclusivity in mind.
- Being proactive, organised and creative, responsible for delivering on projects.
- Bringing new ideas and furthering the charity's priorities.
A full description of the role and responsibilities can be found in the job pack.
Benefits of working for Crohn’s & Colitis UK
If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.
More details on this role and our Recruitment Pack containing the job description and person specification can be found at:
Closing Date: Wednesday 29th May 9.00am
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
The Learning and Development Coordinator will have responsibility for the coordination and administration of a range of learning and development activities and events for the Agbero2100 London programme.
The Learning and Development Coordinator will develop robust learning and development systems and processes. The role holder will be the first point of contact for learning and development queries and be responsible for all related administration, ensuring a ‘get it right first-time' ethos is adopted. Responsibilities will also include supporting the learning and development partners in capturing Agbero2100 London Programmes learning pan-London through a series of programmes covering communities practice learning opportunities, community leadership and enterprise development.
The Learning and Development Coordinator will report to the Learning Practice Director and the Agbero2100 Programme Manager in designing, delivering, and evaluating learning programmes and initiatives for the Agbero2100 Programme. The Learning and Development Coordinator will work with internal and external stakeholders to identify learning needs, develop learning solutions, coordinate learning activities and measure learning outcomes.
The client requests no contact from agencies or media sales.
Are you a strong financial leader with a passion for the natural environment and the ability to galvanise teams to deliver ambitious goals?
Avon Wildlife Trust is looking for an exceptional individual to become our new Director of Finance and Operations. You will be a finance leader with broad commercial acumen. strong people management skills and the appetite to drive and hold accountability for the Trust’s membership and income growth ambitions.
The Trust has exciting plans to create and restore habitats, enable people to take action for wildlife, and secure more land for nature for wildlife across the West of England.
As Director of Finance and operations, you will be at the heart of our organisation’s success.
You will:
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Lead AWT Group’s financial planning, operations and accounting
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Ensure effective management of the Trust’s people and resources
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Drive development of the Trust’s fundraising and commercial activities
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Work with the CEO and Leadership Team to develop, implement and periodically review the Trust’s strategic and financial plans
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Work closely with all Departments to ensure effective financial and operational processes, support financial planning and inform future decisions.
If this is you, we look forward to hearing from you.
We want to see nature restored on a grand scale across the Avon region. We have big plans between now and 2030 to see this happen.
The client requests no contact from agencies or media sales.
War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning. War Child are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2021, the charity supported over 140,000 children and adults – making it one of their strongest years ever.
It’s an exciting time to join War Child as they have just launched their new Alliance initiative. The War Child Alliance brings together the five War Child fundraising members (in the Netherlands, UK, Germany and Sweden, plus Children in Conflict in the US), with 14 programme members, based in and around conflict-affected areas across the world and coordinated by a new international body: the War Child Alliance Foundation. Through the Alliance they are integrating programme activities under one umbrella – allowing War Child to combine strengths and pool resources – all with the aim to multiply impact for conflict-affected children.
As part of the Trusts and Institutional funding team of four you’ll work alongside the Head of Trusts and Institutional, Trusts Manager, Trusts Executive and the new Trusts and Institutional Funding Executive. The main task of the Institutional Funding Lead is to secure funding from UK-based institutional donors, with a primary focus on the FCDO.
You will drive forward dynamic and proactive engagement strategies directly with UK-based institutional donors and indirectly through consortia, as well as developing and supporting organisational positioning for contracts and grants.
This role will introduce innovative and agile funding approaches and models to enhance War Child UK’s competitiveness in a complex donor environment. You’ll achieve this by working closely with the War Child Alliance Foundation to research and analyse opportunities, enhance and support donor engagement plans, and drive forward engagement opportunities to maximise and secure funding.
About the role
- Develop and strengthen a network of contacts with relevant representatives from UK institutional donors and partners, primarily FCDO, institutional foundations and INGOs, to enable consortia to develop and grow.
- Identify funding needs within War Child and match them with institutional funding opportunities by engaging with country teams, the regional teams and the Alliance institutional funding coordination.
- Lead the co-creation, coordination, and design of complex and challenging proposals for institutional funding opportunities, including multi-country opportunities or large-scale consortium bids.
- Line manage the new Trusts and Institutional Funding Executive providing professional development and support.
About you
- Experience of co-creating, leading, and coordinating complex proposal development processes, ideally for relevant donors including FCDO and humanitarian pooled funds.
- Strong understanding of donor compliance, with an up-to-date knowledge of relevant donors including FCDO, and humanitarian pooled funds.
- Experience in building networks, partnerships, and consortia to maximise programme impact and funding opportunities.
- Line management or leadership experience.
Employee benefits
- Flexible working – War Child recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
- Annual leave – 28 days per year (full-time) rising to 33 days with service, plus bank holidays.
- Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis.
- Family leave – we offer enhanced maternity, paternity, adoption & shared parental leave.
- Health & wellbeing – employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and training. In addition, all employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
- Learning & development – dedicated to the investment in learning and continuing professional development for all our employees.
- Workplace Nursery Benefit – employees make tax and NI savings on nursery costs for children up to the age of 5.
- Range of flexible benefits such a Cycle to Work scheme and season ticket loans.
Expert recruitment for fundraisers and charities.
Project Manager
(Wales)
£32,145 per annum (pro rata for part time hours)
(Ref: SUS4245)
Full Time 37.5 hours per week – happy to talk flexible working.
FTC to March 2027, with possible extension depending on funding.
Base: Cardiff Hwb, within a hybrid working policy.
About the role
We have a new and worthwhile opportunity as a Project Manager to join the delivery team to increase the impact of our behaviour change work in schools across Wales. You will be working to create a culture that makes it easier for children to walk, wheel, scoot, or cycle.
You will provide project management for 'Active Journeys’, involving effective line management and coordination of a project team of School Officers that deliver behavioural change activities.
As the Project Manager you will lead in the development of educational resources, supporting the integration of active travel activities in schools. You will also support with organising key events and workshops that showcase Active Travel Schools best practice.
This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans. Candidates should be based within the geographical area with regular travel expected to the nominated hub/office base in Cardiff.
About you
You will be competent in leading, motivating, and managing a diverse team. Having excellent coaching and supportive skills, you will help others’ growth and development, while placing importance on their well-being.
You will have the ability to engage and build relationships with ease across a wide range of people from various backgrounds and marginalised communities, and to produce inclusive content for these diverse audiences.
You will be able to plan & prioritise your own workload and those of others, in addition to taking an imaginative approach to problem solving.
You will be highly skilled in project management with a meticulous approach to record keeping and report writing.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 29th May 2024.
- Interviews will take place via MS Teams on the 13th and 14th June 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Rheolwr Prosiect
(Cymru)
£32,145 y flwyddyn (pro rata ar gyfer oriau rhan-amser)
(Cyf: SUS4245)
Oriau Llawn-amser 37.5 awr yr wythnos – yn fodlon trafod gweithio’n hyblyg.
Cytundeb llawn amser hyd fis Mawrth 2027, gydag estyniad posibl yn dibynnu ar ariannu.
Lleoliad: Hwb Caerdydd, o fewn polisi gweithio hybrid.
Ynglŷn â’r rôl
Mae gennym gyfle newydd gwerth chweil i Reolwr Prosiect ymuno â’r tîm cyflenwi i gynyddu effaith ein gwaith newid ymddygiad mewn ysgolion ledled Cymru. Byddwch yn gweithio i greu diwylliant sy’n ei gwneud yn haws i blant gerdded, olwyno, sgwtera neu feicio.
Byddwch yn darparu rheolaeth prosiect ar gyfer ‘Teithiau Iach’, yn cynnwys gwaith rheoli llinell effeithiol a chydlynu tîm prosiect o Swyddogion Ysgol sy’n cynnal gweithgareddau newid ymddygiad.
Fel Rheolwr Prosiect byddwch yn arwain ar ddatblygiad adnoddau addysgol, yn cefnogi integreiddio gweithgareddau teithio llesol mewn ysgolion. Byddwch hefyd yn cefnogi gyda threfnu digwyddiadau a gweithdai allweddol sy’n arddangos arfer gorau Ysgolion Teithio Llesol.
Bydd y rôl hon yn galw am deithio a gweithio mewn lleoliadau yn ôl y galw i ymgymryd â phrosiectau ar ran Sustrans. Dylai ymgeiswyr fod wedi’u lleoli o fewn yr ardal ddaearyddol a disgwylir ichi deithio yn rheolaidd i’r hwb/lleoliad swyddfa penodedig yng Nghaerdydd.
Amdanoch chi
Byddwch yn gymwys wrth arwain, ysgogi a rheoli tîm amrywiol. Gyda sgiliau hyfforddi a chefnogi rhagorol, byddwch yn helpu pobl eraill i dyfu a datblygu, gan roi pwyslais ar eu llesiant ar yr un pryd.
Bydd gennych y gallu i ymgysylltu a meithrin perthnasoedd yn rhwydd ar draws amrywiaeth eang o bobl o gefndiroedd amrywiol a chymunedau ymylol, ac i greu cynnwys cynhwysol ar gyfer y cynulleidfaoedd amrywiol hyn.
Byddwch yn gallu cynllunio a blaenoriaethu eich llwyth gwaith eich hun a rhai pobl eraill, yn ogystal â chymryd ymagwedd ddychmygus at ddatrys problemau.
Byddwch yn fedrus iawn mewn rheoli prosiect gyda dull manwl gywir o gadw cofnodion ac ysgrifennu adroddiadau.
Mae gan Sustrans ymrwymiad hirdymor i fod yn elusen i bawb – gan leihau anghydraddoldeb, gwerthfawrogi amrywiaeth, galluogi cynhwysiant a sicrhau bod pawb yn cael eu trin gydag urddas a pharch. Ein nod yw bod yn gyflogwr gwirioneddol gynhwysol a chroesawn geisiadau gan bobl o bob rhan o’r gymuned, yn arbennig o blith grwpiau heb gynrychiolaeth ddigonol.
Yr hyn rydym yn ei gynnig
Yn gyfnewid, gallwn gynnig gweithio hybrid gwirioneddol i weddu i amodau unigolion, ac amgylchedd gwaith gwirioneddol hyblyg, cefnogol a gwobrwyol.
Llesiant
- 28 diwrnod o wyliau blynyddol a gwyliau banc ar gyfer gweithwyr llawn-amser
- Gallu prynu wythnos ychwanegol o wyliau blynyddol (pro-rata i staff rhan-amser)
- Diwrnodau gwirfoddoli staff
- Gwasanaeth cefnogaeth ddiduedd a chyfrinachol am ddim 24/7
- Rydym yn aelodau o’r fenter Cymudo Gwyrdd a'r Cynllun Beicio, sydd ill dau yn cynnig cynlluniau beicio i’r gwaith
Ariannol
- Cynllun Pensiwn Personol Grŵp gyda chyfraniad cyfatebol o 6% neu 7% o’r gyflog sylfaenol yn cael ei wneud gan Sustrans
- Benthyciadau beic, cyfrifiadur a thocynnau tymor
- Buddion ar ffurf disgowntiau
- Lwfans Pwysoli Llundain o £4,530 i’r rhai hynny sy’n byw o fewn un o Fwrdeistrefi Llundain (32 o ardaloedd awdurdod lleol a Dinas Llundain)
- Budd-dal Marwolaeth yn ystod Gwasanaeth – 3 x y cyflog blynyddol
Cyfeillgar i Deuluoedd
- Tâl mamolaeth a thadolaeth uwch na’r isafswm
- Arferion gweithio hyblyg (oriau llawn-amser yw 37.5 yr wythnos, Llun i Gwener)
Gwybodaeth ychwanegol
- Y dyddiad cau ar gyfer derbyn ceisiadau wedi’u cwblhau yw 23:59, 29ain Mai 2024.
- Cynhelir cyfweliadau ar MS Teams ar y 13eg a’r 14eg o Fehefin 2024.
Ynglŷn â Sustrans
Yn Sustrans, byddwch yn rhan o fudiad sy’n ei gwneud yn haws i bobl gerdded a beicio.
Rydym ni oll yma i newid pethau! Cewch fod yn rhan o gymuned anhygoel o bobl dalentog, angerddol, creadigol sy’n datrys problemau ac sydd oll yn gweithio gyda’i gilydd i newid pethau er gwell. Rydyn ni’n gweithredu’n lleol ac yn meddwl ar raddfa fawr – ein gweledigaeth yw cymdeithas lle mae’r ffordd rydym yn teithio’n creu lleoedd iachach a bywydau hapusach i bawb
Byddwch yn cwestiynu’r status quo ac yn meiddio dychmygu byd gwahanol. Byddwch yn gweithio ar brosiectau cyffrous ac effeithiol a fydd yn eich ymestyn ac yn eich grymuso a byddwch yn cael eich gwobrwyo drwy weld y gwahaniaeth rydych chi’n ei wneud i bobl, cymunedau a’r blaned.
Credwn fod cynnwys pawb yn ganolog i bwy’r ydym ni a’r hyn yr ydym ni am ei gyflawni, croesawn wahaniaeth ac rydym yn falch o’r ffaith ein bod yn creu diwylliant ble gallwch fod yn chi’ch hunan, lle caiff eich llesiant ei gefnogi.
Gallwch fod yn sicr o wneud ffrindiau oes a gweithio gyda thîm sy’n andros o hyblyg, cefnogol, moesegol a llawn hwyl.
About the role
(For further details regarding the role and specific qualifications required, please consult the Job Description.)
Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. This is an exciting opportunity to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice.
As the Monitoring & Rights Manager at RFUK, you will drive forward our strategy to empower frontline communities to monitor and defend their rights and to bring about systemic change in the management and protection of tropical forests. With a proven track record in programme management, you will ensure successful implementation of high-impact projects together with our local partners including the roll out of our innovative ForestLink real-time monitoring system. You'll propose ways to strengthen and expand the programme, coordinate with key stakeholders, and represent this work externally. Reporting to the Head of Programmes, your responsibilities include programme management and development, support to local partners and staff management.
Person specifications
The Monitoring & Rights Manager should hold a Master's Degree in law, anthropology, or international development, with 3 to 5 years of project management experience in charity or international development. Fluency in English and French is required, with a strong grasp of forest governance and human rights issues, particularly in West and Central Africa.
Essential skills include leadership, strategic thinking, negotiation, and financial management, alongside proficiency in Microsoft Office.
Personal attributes include a commitment to defending human rights, cultural sensitivity, excellent communication skills, and the ability to work under pressure. Willingness to travel up to 16 weeks per year, including to remote areas, is necessary.
We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Summary of Role
This is an exciting new role in our Talking Therapies team providing vital support to people in Manchester with common mental health problems. Working alongside counsellors, you will provide wrap-around social and practical support to adults on our waiting list for or who are engaging in Talking Therapy to enable them to address and overcome barriers impacting on their health and wellbeing. You will provide advice, information and guidance on these issues, make onward referrals to specialist advice organisations where necessary and support engagement with these services.
You will build and maintain relationships with key referrers, such as GP surgeries, to promote the service and facilitate appropriate referrals.
Once trained, you have the exciting task of leading and facilitating a new course within the service: Living Life to the Full™, a CBT-informed group programme designed to support people to improve low mood, overcome stress, sleep better and build confidence.
This role is subject to an Enhanced DBS Check
Applications for this role close at 9am on Wednesday 29th May however we will be holding rolling interviews and may close the vacancy early if a successful candidate is appointed.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
We are looking for a fantastic leader to join the KWMC Executive team and help us evolve as an organisation. We have been founder-led since 1996 and now, with CEO Carolyn Hassan’s retirement in March 2024, we are entering a new chapter; one that will both celebrate KWMC’s legacy of community led change-making and evolve to embrace new possibilities.
We are looking for a co-leader who works with generosity and care to make amazing things happen. We hope to welcome someone who brings extensive experience of developing innovative financial, business and operational models for mission and values-led organisations. You will work alongside Creative Co-Director, Martha King, to co-lead KWMC through a process of refocusing and on into the future.
Please read through the job application pack before applying. We are asking all candidates to submit their CV and a detailed covering letter that addresses these three questions
Your background, approach and personal motivations.
Why you are interested in this job.
How you meet the job description and person specification.
‘Making fair and thriving neighbourhoods together, with arts, tech and care’
Citizens Advice Kingston is an innovative, welcoming and friendly local Citizens Advice office, and we provide a high quality advice and information service to local people across a range of topics.
We operate a hybrid model of working which is heavily reliant on digital elements. The post holder will work with the Chief Executive and other senior staff to lead the team in maintaining and developing effective models of administration.
The ability to work remotely as required and also support and supervise others using remote systems is essential to this role. Remote working systems rely significantly on the use of IT over a range of applications so a positive and creative approach to digital services and systems is essential.
Reporting directly to the Chief Executive and you will be responsible for the smooth running of the administration of the organisation.
We are looking for someone with strong administrative skills and excellent computer skills, who is an effective communicator with experience of building relationships at all levels. You must also have experience of managing a diverse workload, and have strong planning and organisational skills.
Closing Date: 5pm on 21st May Interviews: 24th May
The client requests no contact from agencies or media sales.
ABOUT BOND
Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.
MAIN PURPOSE OF THE JOB
The primary focus of this external-facing role is to ensure that Bond’s member organisations are deeply engaged across a wide-range of Bond services and activities.
Using an account management approach, you will thrive on seeking out, building and nurturing relationships with key job roles at every level within our member organisations, offering them regular support and advice on how to get the most out of their membership of Bond.
As the first point of contact for Bond members, you will deliver outstanding customer service with a warm, helpful, and confident demeanour, lead meetings with members to understand their needs and identify engagement opportunities, and introduce members to Bond colleagues when appropriate. A firm grasp of the Member Value Proposition is essential, as is the ability to confidently and enthusiastically speak to all aspects of it when interacting with members.
Working alongside the membership and marketing manager, you will help to develop and implement strategies to retain existing members, using data (in Salesforce, our CRM) to inform and tailor our approach including identifying members with low activity or gaps in engagement. You will gather feedback and intel from members through surveys and other mechanisms so that we better understand how and why they value Bond and to identify potential new initiatives and services they may find useful. One of your responsibilities is member renewals (which is integrated with Salesforce), in which you will work with the Salesforce Adviser to ensure that the process is optimised and efficient. You will also regularly compose member emails and newsletters and contribute to Bond reporting and Board papers.
While the role sits in the Communications and Member Services team, it is integral across the organisation. You will regularly meet and collaborate with colleagues across our policy and advocacy, sector transformation and senior leadership teams to possess a thorough understanding their work and the value-add it provides to members. Likewise, your deep comprehension of what members need from Bond will input into Bond’s strategy and membership offer.
MAIN RESPONSIBILITIES
Member engagement and account management
- Create and implement effective strategies to engage members and keep them involved and interested in Bond’s activities and initiatives.
- Build and nurture relationships with key member audiences to better understand their needs and requirements of Bond and clearly articulate the member value proposition.
- Regularly meet members (predominantly online, but also in person) to discuss their membership and engagement opportunities.
- Ensure the contact data we hold on key member contacts is accurate.
- Coordinate the member renewals process including the communications schedule, automated reminders, reviewing fees and raising invoices.
- Work alongside the membership and marketing manager, Director of CMT and colleagues to develop and implement the member retention strategy, audience profiling work and Member Value Proposition.
- Provide regular communications and updates to member contacts using the Campaign Monitor email marketing tool.
- Contribute ideas to the improvement and development of the membership structures and systems.
- Be the first point of contact for membership queries.
Data analysis and insights
- Monitor, analyse and report on membership activity held in our CRM (Salesforce).
- Use data to understand trends and inform member engagement and service delivery.
- Work with colleagues to ensure that engagement information is logged in our CRM in an accurate and timely manner.
- Support the creation and analysis of member insight surveys.
- Work with team members to ensure that data is held in accordance with Bond’s data protection policy.
PERSON SPECIFICATION
Essential
- Demonstrable experience in a membership focused role within a membership organisation or network.
- An innate tendency and proven track record in establishing and nurturing relationships with contacts at all levels within an organisation.
- Ability to think creatively in devising strategies to engage with diverse stakeholders.
- Experience of organising and leading meetings with stakeholders.
- Experience of using data to gain customer/stakeholder insight and inform strategic decision-making.
- Excellent written and verbal communication skills, showing a high level of competence when interacting and communicating with different audiences.
- High IT and internet proficiency, including CRM systems and databases, MS Office, Word, Excel PowerPoint etc
- Ability to manage multiple tasks with competing deadlines across the team.
- Solutions-focused and problem solving “can do” attitude.
- An understanding of and commitment to the values and objectives of Bond.
Desirable
- Experience of processing membership renewals.
- Experience of using integrated CRM and e-marketing systems (ie, Campaign Monitor for Salesforce).
- Experience of sales and marketing.
BENEFITS
Bond offers a competitive salary and benefits package including:
- 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
- 7% pension contributions (staff pay 3.5%)
- Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
- Staff Development days
- Perk Box access
- Employee Assistance Programme
- WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
- Interest-free season ticket loan
HOW TO APPLY
To apply submit your CV and cover letter outlining why you are the right candidate for this role by midnight on Friday 24th May 2024.
Please note that this advert may close early if a large number of applicants are received.
BOND AND EQUAL OPPORTUNITIES
Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.
In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.
The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.
PRIVACY NOTICE FOR APPLICANTS
Our Privacy notice for applicants can be found by clicking "Apply via Website".
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Osmani Trust is an award-winning youth and community charity providing a range of youth, violence reduction, employment, mentoring, and health & sports services to diverse communities in Tower Hamlets and surrounding Boroughs.
We are recruiting a Programme Manager to lead our grassroots consortium Better Bethnal Green (BBG), supporting young people facing multiple/complex disadvantages in the borough. Our partners and we are specialists in transforming the life trajectories of young people who have become marginalised by local poverty, unemployment and crime – particularly those from BAME communities who are disproportionately affected by these issues.
The candidate will need to have experience in managing multiple projects at a senior level, a proven track record, an excellent communicator and an understanding of London and in particular Tower Hamlets’ voluntary sector.
This is a unique opportunity to lead a creative and innovative approach to violence reduction and to leave a lasting legacy that positively impacts young people and local communities.
The client requests no contact from agencies or media sales.
It’s an exciting time to join the Fund with our new strategy ‘It Starts with Community’ and our new and ambitious 3-year Corporate Plan. We have an opportunity for a Head of Strategic Planning to join our team. The role reports to the Chief Finance and Resources Officer, in the Finance and Resources directorate. The role is responsible for leading the Strategic Planning team and currently has two direct reports.
The role is responsible for leading the team to support the organisation to ensure alignment of strategic ambitions with the Corporate Plan and associated corporate processes. The team provide expertise in business planning, corporate planning and oversight and governance to the organisations strategic programme of projects.
Responsibilities include:
You will provide oversight of the governance and reporting to SMT of the strategic transformation projects and support the team in the monitoring, tracking and reporting of the delivery plan projects to senior stakeholders
You will have accountability for providing strategic analysis to our Senior Management Team and subcommittees to enable robust operational and strategic decisions.
You will lead a dispersed team to coordinate and mature the organisations strategy management; business planning processes: corporate plan: programme/project management.
You will drive a high performing culture, inspiring, coaching and empowering your team.
You will collaborate with senior leaders and teams and have strong stakeholder management to build relationships across the organisation.
You will use your expertise to partner with key stakeholders to champion our corporate processes and enhance our strategic maturity level to support our strategic ambitions.
Interview Date:
1st stage interview 4/5th June 2024
2nd stage interview 11th June 2024 (Face: Face in Birmingham)
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
Essential criteria
- Experience of leading and developing dispersed, high performing team to deliver excellent service to internal stakeholders
- Significant experience of delivering the key elements of the strategy management system, and the ability to provide professionally presented strategic analysis to senior audiences
- Demonstrable experience of program/project management and relevant qualification i.e. PgM, Prince 2 Agile Foundation & Practitioner
- Solid stakeholder management experience at senior level i.e. SMT and Chief Executive, incl influencing senior decision makers, teams and colleagues
- Ability to facilitate difficult discussions with diverse range of stakeholders
- Significant experience of collaborating with and influencing internal customers to create effective business processes
- Experience of making sense of complex strategic issues, and the ability to triangulate data and metrics with strategic learning
- Knowledgeable in business excellence frameworks such as EFQM
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bristol Charities is entering a season of rapid development and growth. We are expanding our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.
As part of growth, we are recruiting for a range of new roles and are seeking highly motivated individuals to join our team. If you care about Bristol and are passionate for positive change, then please come and join us on our journey.
MARKETING AND COMMUNICATIONS COORDINATOR
Contract: Permanent
Hours: Full-Time or Part-time (14-35 hours per week). If part-time agreed then additional hours may sometime be required and can be taken as Time Off In Lieu.
The charity’s inaugural Marketing and Communications Coordinator will be responsible for all aspects of marketing, comms and PR of our Community Hubs, with a focus on our Oldbury Court Hub. The role will drive enhancements to the charity’s engagement and impact which will secure further support and resources for its critical work.
The postholder will work with colleagues in delivering regular communications output, events and campaigns, and in building and managing networks of local stakeholders and partners.
We offer the following benefits:
- Competitive salary with index-linked pay awards
- 5% employer pension contribution (matched)
- 4x Life Assurance
- 26 days annual leave, rising with length of service (plus Bank Holidays)
- Health Cash Plan
- Employee Assistance Programme
- BenefitHub discounts and perks platform
- Staff Wellbeing Group
- On-site café
- Free on-site parking
Deadline for applications: Sunday 2nd June 2024
Interview dates: TBC
The client requests no contact from agencies or media sales.
Learning and Development Coordinator
Provide technical support and quality assurance to RedR UK Programmes Team, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors.
Fixed-Term One-Year Contract
Responsible to: Associate Director of Programmes
Location: London, UK or Amman, Jordan
Salary: 3.1(GBP 33165) in London; 3.1(JOD 20,300) in Jordan
This position works closely with the members of the Learning and Development Team, as well as working in a support role with members of the Programmes Team to deliver quality learning and development programming. The Learning and Development Coordinator also works in partnership with external partners, including members of RedR’s Associate Trainer network, as well as other RedR organisations, partners and clients.
REDR UK AND THE WORK WE DO
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters.
We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.
RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.
RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
ABOUT THIS ROLE
The Learning and Development Coordinator is an essential role within the Learning and Development Team and the Programmes Team more generally. The staff will closely work and coordinate with other members of the L&D Team as well as Programme Managers, Coordinators and Officers, Associate Trainers and Consultants, etc. The L&D Coordinator designs and adapts RedR UK training materials as well as providing technical L&D support and quality assurance to the broader Programmes Team. In particular, this role will focus on building and strengthening RedR UK’s self-paced eLearning offerings.
JOB DESCRIPTION
Main Duties, Responsibilities and Accountabilities
Ensure that the quality of our L&D services and material is maintained, improved and expanded:
- Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning
- Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible
- Contribute to the update and maintenance of RedR UK’s e-learning and open-source learning platforms
- Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports
- Contribute to the development or updating of RedR UK’s L&D and eLearning strategies
Support the delivery of RedR UK's demand-led services to a consistently high standard:
- Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F, online facilitated and eLearning), particularly in connection with RedR UK’s self-paced eLearning offerings
- Coordinate with the L&D team on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services
- Where appropriate, design and/or deliver learning/training services directly to the participants
- Where appropriate and agreed by line manager, lead the execution of selected projects, especially L&D projects
- Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities
Support Network of Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services:
- Support the capacity building of ATs in L&D and technical Quality Assurance related matters, including introduction to RedR UK training methodologies, innovative training techniques, new training tools, etc.
- Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs) into the trainer pool and/or on specific projects as required
- Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs
Ensure that RedR UK services meet the needs of the sector and work to expand our reach:
- Keep up to date with developments in learning with a focus on eLearning technologies and platforms, as well as other training methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly
- Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation
- Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme
- Represent RedR UK at selected external events and forums, as appropriate
- Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System
Additional responsibilities:
- All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability
- Manage special or project budgets as required and agreed with the Line Manager
- Undertake other tasks as reasonably requested by the Line Manager
PERSON SPECIFICATIONS
Essential
- Experience in design of self-paced and blended eLearning programmes, including experience with Articulate Rise, Articulate Storyline, Vyond and other animation/design platforms including a strong understanding of accessibility requirements
- Experience managing Learning Management Systems, especially Moodle
- Experience and understanding of learning and development approaches, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and online facilitated events and revising/adapting training material
- Experience assessing learning, familiarity with the Kirkpatrick Model, and experience tracking, evaluating and reporting on learning data
- Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills
- Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard
- Good workload management skills and ability to use initiative to solve problems
- Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks
- Excellent oral and written English language skills
Desirable
- Certificate in learning technologies, ICT, instructional design, or similar
- Qualification in Humanitarian Action, Disaster Management, Development Studies or similar
- Fluency in French, Arabic, Portuguese or Spanish
- Ability to deliver trainings in a language other than English
- Experience developing or administering an LMS
- Experience of working with academic institutions on the assessment of learning
- Experience in graphic design, video editing, audio editing
Make it happen: apply now
To apply for this role, based in either our London or Amman offices, please send your completed CV and one-page cover letter.
The client requests no contact from agencies or media sales.
We are searching for a new strategic leader at Bloody Good Period. The Head of Communications and Campaigns will play a pivotal and strategic role in delivering creative and effective campaigns and comms that align with our wider influencing work, maximising opportunities to influence change as we approach a General Election, and beyond.
Bloody Good Period’s brand and communications have had huge traction and influence in the last few years. Our mission of menstrual equity resonates strongly with a range of stakeholders including individual supporters, corporates, parliamentarians and celebrities, and we have developed a strong brand which is frequently sought after for high-profile partnerships.
We are also dialling up the activist movement quality of our work, building on strong foundations in terms of our brand, reputation and relationships. We think menstrual equity is a bedrock of renewing and improving the way the UK works, and the way we campaign for that and communicate our thoughts and demands will always be fundamental to our success in achieving our mission.
The Head of Communications and Campaigns will be working across the organisation, and crucially alongside our Experts by Experience forum, strengthening our communication strategy whilst developing and implementing an ambitious campaign strategy to engage and mobilise both existing and new supporters.
We are an inclusive, feminist organisation, which champions remote and flexible working, and puts self-care at the heart of what we do. We offer a specific leadership and development programme for BPOC members of the team to develop their careers within the social justice space, and a wellbeing fund to support every team member. We work hard and deliver, but we do not overwork. We enjoy our work and take pride in it.
We strongly encourage applications from Black and People of Colour, and from those who have lived experience of the issues on which we work, namely period poverty, and/or experience of refugee or asylum-seeker status.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We recognise that many potential candidates who bring the voice and lived experience that we need, may have had less opportunity to develop a track record in these roles. Bloody Good Period prioritises the development needs of everyone who works with us, including in this role.
The client requests no contact from agencies or media sales.