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Closing in 7 days
Church of England, Remote
Up to £59248 per annum
WE ARE LOOKING FOR A PROGRAMME LEAD
Posted 1 week ago
Closing in 7 days
Church of England, Remote
Up to £68999 per annum
WE ARE LOOKING FOR A HEAD OF YOUNGER LEADERS
Posted 1 week ago
Closing in 5 days
Centre 33, Remote
£50.00 per hour
Posted 1 week ago Apply Now
Friends of the Earth International, Remote
As a reference for a Netherlands-based position, the salary range at 100% (37.5 hours per week) will be between € 4720 and € 5158 monthly.
Posted 3 days ago
SHARe Knowsley, Liverpool (On-site)
£23,896 - £27,810 per year
Posted 6 days ago
Closing today at 23:30
Village Water, Remote
£33,000 - £36,000 per year
Passionate Corporate and Trusts Fundraiser required to grow vital income streams for this small impactful International Development Charity
Posted 1 week ago Apply Now
Closing today at 23:30
Village Water, Remote
£30,000 - £33,000 per year
Passionate Community and Trusts Fundraiser required to grow vital income streams for this small impactful International Development Charity
Posted 1 week ago Apply Now
Brake, Remote
£20,800 per year
Posted 3 days ago Apply Now
Page 2 of 3
Remote
£30,000 per year
Full-time
Permanent
Job description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

  • To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
  • To maintain detailed case records
  • Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

  • To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
  • To maintain detailed case records
  • Keep up to date with legislation, policies and procedures and undertake appropriate training
  • Contribute to team

Essential Criteria:

Experience and Skills:

  • Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
  • Minimum 2 years f debt advice experience
  • Proven record of good quality debt advice
  • Provided casework support
  • Experience in a client-facing service envirnment
  • CMS experience (Advice Pr preferable)
  • Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

  • Clear communication skills and a strong command of the English language, oral and written
  • Ability to communicate with internal and external stakeholders
  • Advocacy skills
  • Ability to remain non-judgmental
  • Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

  • Ability to work as part of a team and be open to receiving feedback and learning from others
  • Ability to give and receive feedback objectively and sensitively
  • Custmer-focused attitude and a commitment to delivering exceptional service
  • Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
  • Ability to think outside the box and be open to new challenges

Commitment:

  • A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
  • After 2 years: +3 extra days of leave.
  • After 3 years: +1 additional day.
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

  • Enhanced Sick Pay for peace of mind during illness
  • Enhanced Maternity & Paternity Leave to support growing families
  • Employee Eyecare Vouchers to support your vision health
  • Employee Assistance Programme for free, confidential advice and support
  • Mental Health First Aid to ensure workplace well-being
  • Tenancy Deposit Scheme to help secure your home
  • Interest-Free Season Ticket Loan for cost-effective commuting
  • Cycle to Work Scheme to promote a healthier, greener way to travel
  • Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Application resources
Posted by
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100

Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London

Posted on: 24 September 2025
Closing date: 10 October 2025 at 11:57
Tags: Justice, Mental Health, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.