Chair Of The Board Of Trustees Jobs in London, Greater London
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with the responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team ensuring excellent IT service support to the organisation is a constant.
If you are an outward facing IT professional who is user and business focused wanting to contribute to our meaningful mission and can help deliver our ambitious strategy, we welcome your application.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
The deadline for applications is Sunday 9th June 2024.
Location: London, United Kingdom
Location type: Hybrid
Reporting to: Chair, Consortium for Street Children Board
Annual salary: £64K GBP
Contract type: Permanent
Working hours: Part-time (32 hours)
Candidate level: CEO
Background
The Consortium for Street Children (CSC) is the only global organisation dedicated solely to achieving positive change for street children worldwide, working with 200+ members in 111 countries. With 30 years’ experience and a global network, CSC has unparalleled knowledge and expertise on street children, their lives, and the solutions to the problems they face. Together with its members and partners, CSC advocates for the rights of street children from the streets to the corridors of power. It works to transform children’s lives on the streets through strengthening street social work practice, while also working with States and communities so that they meet their legal obligations to street-connected children as set out in the UN Convention on the Rights of the Child (CRC) and the authoritative guidance provided in the CRC General Comment 21.
CSC is dedicated to ensuring that global policy commitments are translated into local action, leading to sustainable positive change for children in street situations. CSC is regarded as an expert in the sector and is judged to ‘punch above its weight’ relative to its size.
Purpose of role
CSC is seeking to recruit a new CEO who will lead, empower, and mobilise the organisation and its support to its network members, whilst securing sustainable funding and investment so CSC can deliver its mission. The CEO will be supported by a passionate and talented team of staff, an experienced Senior Management Team, and a fully supportive, engaged, and inspired Board of Trustees.
Primary responsibilities
The job holder will have the following key responsibilities:
Strategic planning and priority setting
· Provide leadership and guidance in the delivery of CSC’s 2024-2029 Strategy, defining priorities to secure sustainable funding and implement the organisation’s goals.
Resource mobilisation and sustainability
- As ‘chief fundraiser’ for the organisation, take the lead in strengthening the organisation’s fundraising strategy and income generation. Be actively involved in working with the staff team to bring in new income (restricted and unrestricted) by conceptualising the presentation of programme, advocacy, policy, and research work and developing customised approaches to donors. Ensure sustainable and diverse sources of income in the face of the current challenging fundraising environment.
- Work with our Development Board and other Trustees to engage with philanthropic and corporate foundations and high net worth individuals globally, attracting new donors and continuing to grow the organisation’s partnership base and international networks.
- Develop and maintain strong positive relationships with donors (United Nations agencies, foundations, multi-laterals, bi-laterals, corporate sector, and individuals) and partners to cultivate support for CSC through appropriate presence and communication.
Building CSC’s profile
- Protect and further strengthen CSC’s external brand, profile, and credibility as a thought leader in the field of child rights and child protection in relation to street connected children.
- Act as a champion and advocate for the organisation by representing the work of CSC and its positions at the highest levels externally and across the political spectrum and globally, including with the United Nations entities and agencies, regional bodies, national governments, and partners.
- Act as CSC’s key spokesperson publicly by writing, speaking and social media posting on issues related to the rights of street connected children.
- Support the ongoing development and implementation of a communication strategy to raise the profile of CSC as the global major leader on issues related to street connected children.
- Oversee clear, targeted, engaging, and inspirational communications on all platforms, targeted at segmented audiences (funders and potential funders, influencers, decision makers, potential allies, and network members) in line with CSC’s core values and positions.
Organisation and programme management
- Manage the work of CSC to ensure an effective organisation that is operating in line with its vision, aim and objectives.
- Ensure supportive staff development and good practice to maintain a positive working environment with regular performance appraisals and professional development plans.
- Work in partnership with the experienced programme staff in delivering the programme strategy. Provide supportive guidance to the team, including robust programme planning, measurement and evaluation, and reporting processes. Support the team in conceptualising the programmes to achieve new and sustainable funding.
Finance and operations
- Oversee and ensure CSC’s fiscal soundness and strength, effective operational and financial management, consolidating financial stability, efficiency, and impact.
- Oversee monthly management accounts, carefully balancing restricted donor funding and project delivery with a balanced budget for unrestricted funded activity.
- Ensure proper financial and procurement procedures are adhered to, in order to meet the highest standards of international donors, UK auditors and the UK Charity Commission.
- Oversee processes to ensure strong negotiations and contracting of all our restricted funded projects, including robust due diligence processes for our subgrantees and donor compliance with respect to cost recovery and other requirements.
Governance
- Establish and maintain a strong working relationship with the Board.
- Ensure the Board is fully supported in carrying out its role and responsibilities and that CSC is fully compliant with UK Charity Commission guidelines, Fundraising Regulator, and good practice for non-profits.
- Ensure the preparation and presentation of an annual workplan and budget for review and approval by the Board and present periodic updates of their implementation as well as of the overall financial status of the organisation.
- Work with the independent Board of Directors in the USA, providing information and assistance so that they can fulfil their potential at establishing a solid funding and advocacy base in the US for our mutual global aim of ensuring the respect, protection, and fulfilment of the rights of street children.
Profile
Experience and skillset
- A senior and experienced people leader, with a significant and demonstrable track record in an NGO or public body, of successfully building and maintaining high performing teams and a culture of equality, diversity, and inclusion.
- Strong financial acumen with experience of income generation.
- A proven record in the cultivation of donors and success in raising funds in the child rights or human rights sector, including from foundations, bilaterals, multilaterals, corporates, and high-net-worth-individuals.
- Demonstrated experience and success in global partnership building, convening stakeholders with diverse cultural backgrounds and driving an organisation to act as a catalyst for social change.
- A skilled influencer with strong communication (oral and written) and ambassadorial skills.
- Experience of effective advocacy with both internal and external audiences.
- Demonstrable knowledge and credibility as a leader, particularly in the field of children’s services, child rights and/or child protection.
Personal attributes
- A commitment to children’s rights and a passion for CSC’s mission and the drive to deliver its strategy and ensure that CSC is sustainable long-term.
- The personal integrity, authority, and credibility to command wide respect and confidence, both internally and externally.
- A collaborative, consensual, leadership style, with the ability to motivate and drive an organisation to deliver outcomes.
Terms and conditions
Diversity and inclusion
CSC is committed to having varied perspectives and welcoming all forms of diversity. It knows that this will bring power to its purpose and ensure its work has the impact desired. CSC therefore actively encourages a diverse range of candidates to apply for roles, thus ensuring its work reflects a range of different cultures, approaches, and thinking styles including but not limited to diversity in age, ethnicity, gender identity and sexual orientation, life experience, physical and mental ability.
The deadline for application is Sunday 9th June 2024
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Daryl Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation
Senior Committees Officer
£42,646 pa plus excellent benefits
Aldgate, London
35 hours per week
As Senior Committees Officer, you can manage a small team to support effective member engagement through committee secretariat services. This will suit you if have managed or supervised a team. This could be an opportunity if you are looking to move into formal management.
You will have experience of managing committee governance and support to enable efficiencies in administration processes. Such efficiencies will link to development of a new CRM.
Your focus on quality and detail will be coupled with an ability to proactively plan and prioritise a busy workload. You have a flexible approach to deliver the best outcome for members in a sensitive, confidential, and supportive manner. You enjoy working on your own initiative, can motivate and influence others.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements currently in place.
Closing date: 10am, 20 May 2024.
The client requests no contact from agencies or media sales.
Chief Executive Officer, Remote, 35 hrs Salary £90,097
GFS is a feminist organisation with a mission to empower girls and young women in England and Wales to live their best lives. Girls as young as 6 tell us that they cannot be themselves. This causes problems for them and society. So, we offer an early intervention service for girls living in areas of deprivation to have the greatest impact.
This is an exciting role with an opportunity to lead the charity into the 150th Year of delivery and with a new strategy to address need. It will involve working with the leadership team and all departments but also the board and their support committees, the ambassadors, and presidents as well as the wonderful team of volunteers across England and Wales.
A great deal has been done to prepare the organisation for such an important time and so now there is a real opportunity for this role to lead in being a figurehead for the charity and representing all that is achieved at GFS in national events and discussions, to best represent the girls of today.
Our new strategy is built around pillars of Impact, Brand and Sustainability with an ambition to grow in delivery as well as reputation. GFS is aware that the work done to listen to and amplify girls’ voices is important because they have so much to say about what needs to change and from a very young age. This role will be key to making this happen.
Equity, Diversity and inclusion is of strategic importance to GFS. We encourage applications from ethnically and racially minoritised, disabled and from LGBTQ+ people to build our best staff and volunteer teams and reflect the girls we serve.
This post is subject to a criminal record check with the Disclosure and Barring Service
Download the application pack and complete the application form in WORD and return by the closing date Friday 17th May.
Our mission is to support and inspire girls and young women. We create spaces where they feel safe and valued, building strong foundations.
The client requests no contact from agencies or media sales.
The Organisation
Muscular Dystrophy UK is the leading charity for over 110,000 people in the UK living with one of over 60 muscle wasting and weakening conditions.
We connect our community of people living with muscle wasting and weakening conditions, and all the people around them, friends and family, healthcare professionals and scientists, so that everyone can get the healthcare, support and treatments needed to feel good, both mentally and physically.
We support people through every stage of their life, from the point of diagnosis to living the best life possible.
- We share expert advice and support people to live well now.
- We fund ground-breaking research to understand the different conditions better and lead us to new treatments.
- We work with the NHS towards universal access to specialist healthcare.
- Together, we campaign for people’s rights, better understanding, accessibility, and access to treatments.
The Role
With financial stability, diverse income streams, strong external networks and a high-quality, supportive, and constructive Senior Leadership Team, trustee board and Chair, Muscular Dystrophy UK presents a truly excellent opportunity for an experienced leader to build on the solid foundations and outstanding achievements of the organisation to date.
The Chief Executive provides overall leadership in terms of the strategic development and operational management of Muscular Dystrophy UK. The key purpose of the Chief Executive role is to inspire and lead the charity to support ground breaking research to drive the development of effective treatments and cures, to ensure access to specialist NHS care and support, to provide excellent direct services and promote opportunities to enable individuals and their families to live independently with the best possible quality of life.
The Chief Executive will ensure the charity is a high performing organisation with clear strategic objectives that engages widely and works effectively through partnerships to achieve its goals. The Chief Executive oversees and develops the financial performance of the charity which underpins the pace of strategic developments.
Person Specification
The ideal candidate should possess a multifaceted skill set with a demonstrable commitment to the vision and values of Muscular Dystrophy UK.
You must be a strategic thinker, capable of collaborating with the Board to define a clear organisational vision and effectively communicate it both internally and externally.
You should also demonstrate a mature understanding of charity governance, ensuring effective financial planning, tight controls, and risk management. You must possess high financial acumen to monitor income trends, identify areas for efficiency, and reduce costs while inspiring, motivating, and managing staff and volunteers to ensure coordinated activities across the organisation.
Additionally, you need to be an empathetic listener, with high levels of emotional intelligence, engaging a diverse group of stakeholders. You should demonstrate strong communication skills, resilience in problem-solving, and a coaching/mentoring style at all levels, while maintaining clarity, openness, and determination to achieve agreed objectives.
Experience:
- Significant leadership experience gained at senior level in a complex environment, ideally with good, first-hand knowledge of the research or health sectors, working with patients, families or vulnerable people.
- Evidence of leading the development and delivery of organisational strategy, key targets, service improvements and management of change.
- Solid track record of effectively managing resources and budgets, with experience of delivering long term financial sustainability and stewardship of valuable resources.
- Ability to forge and nurture effective partnerships and collaborative relationships with a range of organisations both inside and outside the research, healthcare and/or charitable sectors and also with patients and their families.
- Demonstrable evidence of strategic development and leading and inspiring people / organisations and developing effective partnerships.
Additional Information
For comprehensive information about Muscular Dystrophy UK, and for the complete Role Description and Person Specification, please download the Candidate Information Pack.
How to Apply
If you are interested in the opportunity to lead this amazing organisation and build on the fantastic achievements to date, please provide the following with your application:
- An up to date CV with details of two referees (we will not contact them without your prior permission)
- A support statement (no longer than two A4 sides) which addresses how you meet the main criteria and explains your motivations for applying
The next steps:
Closing date for applications: Monday 3rd June 2024
Preliminary interviews with Russam: Thursday 13th & Friday 14th June 2024
Interviews with Muscular Dystrophy UK (in London): 8th, 15th, 16th July 2024 (dates TBC
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
The Finance Manager is responsible for the day to day operation, management & control of the finance function, including the completion of all finance tasks including financial & management accounting. Reports directly to the Executive Director.
The post holder will have ambition and enthusiasm to drive change in the department to meet the needs of an evolving organisation.They will need experience of working closely with budget holders and ensuring financial processes are embedded.
The Finance Manager is responsible for the day to day operation, accuracy and integrity of the financial accounting systems within the organisation. They are responsible for producing monthly accounts, undertaking variance analysis and implementing financial controls
Responsibilities
Annual Audit
• Overseeing the preparation of the annual audit pack and the statutory audit process.
• Management of the annual audit, liaising with BFT’s auditors.
Financial Planning
• Work as necessary with the Executive Director in drawing up annual company budgets, production budgets, annual operating plans and cash-flows, and long-term financial planning.
Monthly Management Accounts
• Report against annual budget on a monthly basis.
• Accuracy and completeness of data input
• Maintaining Purchase ledger and supplier information.
• Supplier payments.
• Petty cash payments, control, reconciliation and filing.
• Assisting on the export and creation of financial reporting.
Reporting and Accounts
• All financial accounting duties.
• Production of draft Monthly Management accounts for the Belarus Free Theatre.
Person Specification
They will be a good communicator, with the ability to work with a range of staff across all departments, have excellent analytical and spreadsheet skills, hands on experience as well as a formal accounting qualification (or part qualification) such as AAT or ACCA/CIMA.
Essential
• Full or part qualified ACCA/CIMA (or equivalent)
• Experience of Sage Line 50 and Sage payroll
• Excellent and proven IT skills including excel (vlookup, pivot tables etc)
• Accounts preparation to TB and Management Accounts
• A proven track record of managing finance in a small to medium sized organisation
• An understanding of Charity VAT, TTR and PAYE
• Experience of Charity Accounts and SORP
• A good communicator and advocate for the department
• Enthusiastic team player and internal communicator
• Efficient and methodical
• Accuracy and attention to detail
• Responsible and reliable
• Ability to work across tight deadlines and manage a diverse workload
Desirable
• Experience of dealing with transactions in other countries
• Experience of production and or project accounting
• Experience of charity and/or arts environment
• Experience of preparation of quarterly VAT return including partial exemption calculations
• 3 years managerial
Request our candidate pack for further details about Belarus Free Theatre and the responsibilities of the role. The Candidate pack is available in audio and BSL formats.
The client requests no contact from agencies or media sales.
An exciting opportunity for a motivated and creative fundraiser to develop a strategic programme of mid to high level donors for a charity working to build a fairer UK justice system within everyone’s reach.
As the Major Gifts Fundraiser, you will play a pivotal role in developing and sustaining fundraising relationships, working closely with the Director of Development, Chief Executive and Senior Management Team. You will be an integral member of the Development Team and work across other teams, particularly the Communications and Policy Teams to maximise fundraising and engagement opportunities and to deliver a first-class giving experience to every major individual donor.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Thursday 16 May 2024. Please mark your email with ‘Major Gifts Fundraiser’ in the subject line.
Interviews will be held on Wednesday 5 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
JUSTICE is looking for an outstanding criminal lawyer, for a full-time fixed term 12-month contract, with the possibility of renewal, subject to funding. This provides an exciting opportunity for a practising lawyer with a strong research background or academic lawyers keen to engage in high-level policy and law reform work.
We are looking for a lawyer mainly interested in criminal justice, as well as in cross-cutting issues affecting the functioning of the justice system (current cross-cutting projects include work on the state of the rule of law in the UK and AI, human rights, and the law).
JUSTICE is at the forefront of work promoting access to a fair criminal justice system for all. The successful candidate will be building on our recent work on racial injustice in the youth criminal justice system and post-conviction decision making, including the parole system and administrative decision-making in prisons, as well as our cross-cutting workstream on the state of the rule of law in the UK. They will also be scoping and setting up a new criminal justice project relating to fraud.
We would like to recruit a bright, motivated person who is passionate about criminal justice system reform, and the promotion of access to justice and fair trial. The successful candidate must be able to work independently and as part of a team. With excellent interpersonal skills, they will be able to work closely with JUSTICE members, who include senior figures in the legal profession. The post holder will work with our Interim Legal Director to further develop our criminal justice work stream and assist on system-wide proposals for change. This role is focused primarily on England and Wales, though it will touch on UK wide issues and the Scottish criminal justice system from time-to-time.
The JUSTICE team are currently working in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm Sunday 12 May 2024. Please mark your email with ‘CRIMINAL JUSTICE LAWYER’ in the subject line.
Interviews will be held on Tuesday 21 May 2024. Candidates may be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
We are looking for a motivated, creative, and organised Engagement and Communications Officer to join our team. This role is a unique opportunity for someone with a passion for building a fairer legal system through impactful events, engaging member outreach, and powerful communications. Working alongside the Director of Development and the Head of Communications, this role will work across teams to maintain and strengthen engagement through events, communications and corporate outreach. You will play an integral role in communicating our work as widely as possible and improving and increasing engagement with our supporters, including our members, donors and corporate partners.
The Engagement and Communications Officer will work to maximise income and support for JUSTICE through events (approximately 45% of the role), communications (approximately 30% of the role) and membership (approximately 25% of the role). They will report to the Director of Development and Head of Communications.
We want someone who can learn and grow in this role so if you don’t have every skill listed but are organised, motivated, and interested in our work then we want to hear from you.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Sunday 19 May 2024. Please mark your email with ‘Engagement and Communications Officer’ in the subject line.
Interviews will be held on Monday 3 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
Citizens Advice Kingston is an innovative, welcoming and friendly local Citizens Advice office, and we provide a high quality advice and information service to local people across a range of topics.
We operate a hybrid model of working which is heavily reliant on digital elements. The post holder will work with the Chief Executive and other senior staff to lead the team in maintaining and developing effective models of administration.
The ability to work remotely as required and also support and supervise others using remote systems is essential to this role. Remote working systems rely significantly on the use of IT over a range of applications so a positive and creative approach to digital services and systems is essential.
Reporting directly to the Chief Executive and you will be responsible for the smooth running of the administration of the organisation.
We are looking for someone with strong administrative skills and excellent computer skills, who is an effective communicator with experience of building relationships at all levels. You must also have experience of managing a diverse workload, and have strong planning and organisational skills.
Closing Date: 5pm on 21st May Interviews: 24th May
The client requests no contact from agencies or media sales.
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.