Charity Shop Manager Jobs in England, United Kingdom

There has never been a more exciting time to join the Corporate Partnerships Team at Alzheimer’s Research UK (ARUK). Recent breakthroughs in dementia research mean we are on the cusp of the first generation of dementia treatments in the UK. There has never been more optimism around our mission to find a cure for this devasting condition and critical moment for organisations to partner with us.

You’ll be joining a high-performing team that has a large portfolio of high-profile corporate partners including but not limited to Omaze, The Perfume Shop, Slimming World, Bloomberg, TP ICAP, and Dyson. Alongside having just secured brilliant new partnerships with Cadbury, Warburtons and John West.

We’re looking for a New Business Officer to join our team, to secure new partnerships that will grow income and take us one step closer to a cure.

This is a 12-month Fixed Term Contract.

Main duties and responsibilities of the role:

Identify and build strategic relationships to generate income from new corporate supporters.

· A focused and strategic approach to identifying, researching, and targeting prospective corporate partners.

· Work closely with Corporate Partnerships Manager (CPM) to deliver our successful new business strategy. 

· Build and manage a pipeline of new business opportunities to include strategic partnerships and charity of the year partnerships. 

· Develop engagement plans for prospects, with innovative, commercially minded ideas, to maximise the chances of securing successful partnerships. 

· Create innovative and creative applications/proposals for charity of the year and strategic partnerships. 

· Actively network with potential corporate partners through warm contacts, events, conferences, and other available media. 

· Ensure effective monitoring, evaluation, and reporting of new business approaches in liaison with CPM, communicating progress regularly. 

· Take full personal responsibility for the timely recording of prospects, actions, updates, and notes within the CRM (Salesforce). 

· Work alongside the Partnership Development Officers on new partnership set-up, including establishing legal agreements with corporate partners. 

· Work closely with the Philanthropy team to leverage support from major donors and assist the Philanthropy team with their prospects where possible.

· Achieve agreed financial and non-financial targets, including income generation and meetings. 

· Support the CPM in the development and implementation of the corporate fundraising strategy for ARUK, to increase the team’s income, to ensure that the best use is made of internal and external contacts

Represent the charity professionally in a high-level corporate context.

· Organise and attend networking and cultivation events as required, influencing, and engaging high-level external contacts.

· Deliver high-quality and creative presentations and proposals to help target and engage prospects and convert them into partners.

· Organise tailored face-to-face meeting opportunities to initiate and build relationships.

· Maintain up-to-date knowledge of current ARUK activities, including research being funded, and be an advocate of ARUK at all times.

 

What we are looking for:

· Corporate fundraising experience, or business development experience in a corporate role.

· Evidence of delivering high-quality and creative presentations and proposals to help target and engage potential partners/clients.

· Experience in creatively building new strategic partnerships/clients from scratch within a fundraising and/or corporate environment.

· Experience in engaging and building relationships with key external stakeholders and decision-makers to deliver positive outcomes.

· Experience in securing new partners/clients within a fundraising and/or corporate environment.

· Confidence working with computers – good knowledge of Word, Excel, Outlook, and PowerPoint. 

· Excellent personal communication skills, with the ability to communicate with people at all levels face to face and on the phone.

· Ability to write professionally, with an ability to adapt communications for different audiences.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Ability to articulate complex issues to supporters in a compelling manner.

· Strong negotiation skills and the ability to make financial asks.  

· Strong business development and relationship management skills, ideally from a charity background.

· Ambitious, professional, and hard-working team player.

· Outgoing, enthusiastic, and able to remain calm in a fast-paced environment.

· Ability to give and receive feedback.

· Ability to try new ways of working and be resilient.

· Willingness to work outside of regular office hours during busy spells, as well as occasional travel within the UK when required.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 2nd June 2024, with interviews likely to be held week commencing the 13th June 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Location:   Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury

Responsible to: Head of Adult Services

Probation Period:   6 months

 

Benefits:   25 days holiday pro rata, bank holidays, plus 3% matched pension contribution, employee health cash plan and discounts scheme

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010.

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (the Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

We are looking for a creative and proactive individual who has experience of supporting survivors of domestic abuse. Working with survivors of domestic abuse as an outreach worker, you will play a crucial role in advocacy, risk assessment, safety planning and empowerment.

As part of our passionate and committed team of approximately 45 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

JOB PURPOSE

• To provide practical and emotional support to survivors of domestic abuse, including crisis intervention, risk assessment and safety planning.
• To develop individual support plans, which address the risk of harm and offer information, advocacy, advice and signposting to survivors, underpinned by individual risk and need.
• To empower survivors, thereby increasing self- esteem, reducing isolation and helping survivors to keep safe.
• To provide survivors with information relating to their rights and ensuring survivors are empowered to make decisions based on their options.
• To work in collaboration with the adult team and wider Rising Sun team to support other programmes delivered within the organisation.

MAIN DUTIES AND RESPONSIBILITIES

Service delivery

• Work as part of a team providing high quality support, advice, advocacy and information to survivors of domestic abuse.
• Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality.
• Work in a needs led way with a specific focus on a trauma informed approach, which recognises domestic abuse and its impact.
• Work holistically with survivors, recognising individual needs, and help survivors to recognise and build on their strengths and abilities to build self-esteem and resilience.
• Offer support face to face or remotely, via phone or video call, depending on the needs of the survivor and current guidance around social distancing.
• Attend regular supervision and appraisals with line-manager.
• Work effectively in partnership with other agencies and refer on appropriately, dependant on need and risk. This may include referral to specialist agencies, to other specialist DVA services or other external processes (for example MARAC).
• Assess risk to individuals on a regular basis using the DASH risk indicator checklist.
• Work with survivors to develop tailored support plans with a focus on reducing the risk of harm, increasing their personal safety (and that of any children) and responding to their individual needs.
• Support survivors to be able to identify and manage the risks to themselves and their children
• Provide information to survivors in relation to their options, including guidance in relation to their housing, legal and welfare rights and advocate on their behalf as required.
• Encourage service users’ participation in service development, continuous improvement and feedback exercised.
• Represent the Rising Sun at relevant community meetings and forums.
• Support Rising Sun’s community services including our One Stop Shop drop in service and group programmes.
• Maintain up to date and accurate records and ensure, reports and evaluations are completed as required.
• Work as part of a team, supporting colleagues and building positive working-relationships with team members.
• Contribute to wider team meetings and discussions to share learning and feed into organisational developments.
• Be willing and available to work some evenings and weekends as required to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).

General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners.
• A good knowledge and understanding of using IT programmes such as Word and Excel.
• Complete administrative tasks and ensure paperwork and evaluations are kept up to date.
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information.
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
• Be proactive and solution focussed while paying attention to detail.
• Participate in supervision, training and meetings as required.
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

Knowledge and Qualifications

• An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (Desirable).
• Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities. 
• Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
• Thorough knowledge of safeguarding practice, procedures and legislation.
• Good understanding of the operation of the agencies working together to support survivors such as social services, police etc.

Experience

• Experience of working with survivors affected by domestic and sexual abuse.
• Experience of managing own case load, working under pressure and prioritising workload.
• Experience of risk assessment and management, and safety planning.
• Experience of multi-agency partnership work.
• Experience of facilitating group programmes. (Desirable)
• Experience of working for a charity or not for profit organisation. (Desirable)

Skills

• Excellent listening, written and verbal communication skills.
• Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
• Effective crisis management, negotiation, advocacy and interpersonal skills.
• Ability to work well within a team and responsibly on own initiative.
• Good task management skills and the ability to work effectively under pressure and to deadlines.
• Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.

 General

• Able to work co-operatively with colleagues, statutory and non-statutory agencies.
• Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
• A good understanding of the importance of confidentiality, safe practice and health and safety procedures.
• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• A firm commitment to women, children’s and young people’s rights and to work within Rising Sun framework and its core values.
• Able to travel independently across East Kent to meet survivors and attend meetings.
• Willingness to carry out the policies and procedures of the Rising Sun and to work to agreed guidelines and codes of conduct.

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Purpose of the role:

The purpose of this role is to manage and deliver an effective email CRM programme for ZSL and its Zoos (London Zoo and Whipsnade Zoo) across the broad range of audience groups (zoo visitors, donors, members, experience bookers, etc.). The aim is to continuously grow customer acquisition, engagement, value and loyalty as part of an overarching Supporter Journey that has the customer experience at its heart.

Your key responsibilities:

• Design and build on-brand email marketing campaigns from end to end. Including copywriting, building emails on Dotdigital, sending campaigns and manage A/B and MVP testing strategy to ensure continuous optimisation of email campaigns.
• Own the overall email campaign plan and delivery, working with audience owners across ZSL to manage email communications, providing guidance and best practice.
• Analyse and segment customer data and maximise this data to deliver effective targeted activity, managing the quality and frequency of messaging. Use this insight to identify opportunities for up-selling or cross-selling programmes.
• Develop and deliver customer data acquisition strategies and ensure all activity is GDPR compliant.
• Work with the Membership Marketing Manager to fully develop, deliver and manage an effective CRM programme for ZSL to build (automated) supporter journeys along the customer lifecycle, driving loyalty and growing the value of each customer and ROI from CRM activity.
• Work with the Digital Marketing Executive to track and analyse campaign results (engagement, conversion rates, web analytics, ROI) to produce regular reports on campaign performance, and continuously implement improvements based on findings.
• Develop strong working relationships with our Ticketing and Systems teams to understand and use Tessitura, our membership and donations CRM platform as well as ticketing and experiences data from SEE Tickets.
• Manage ZSL’s email service platform (currently Dotdigital) including being responsible for managing and maintaining the data within it to ensure that all customer data and communication is GDPR complaint, management of the ESP budget and management of the relationship with the ESP supplier.

ABOUT YOU

Your experience:

• Email CRM programme management expertise
• Consumer marketing communications experience and management of a customer database essential
• Experience with Dotdigital highly desirable
• Working knowledge of HTML desirable
• Experience with CRM platform Tessitura desirable

Your skills and knowledge:

• Strong project management skills and ability to co-ordinate multiple projects and stakeholders and manage competing priorities
• Excellent working knowledge of email service provider platforms, including knowledge of establishing automated programmes
• Experience in content development, including copywriting
• Experience in manipulating customer data with a high attention to detail
• Proven knowledge of the General Data Protection Regulation
• Good analytical and problem-solving skills with strong commercial focus
• Excellent interpersonal, communication and influencing skills
• Excellent Microsoft Excel skills

This post can operate on an agile/blended working model. We’re currently meeting as a team at the office (Regent’s Park) once per week, working from home for the rest of the week. Occasional travel to Whipsnade Zoo will also be required.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

ABOUT US

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages  

NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

It’s an exciting time at the Charity – we have over 125,000 supporters who support our work through regular giving and lottery, and we actively recruit around 40,000 new Lottery players and Regular Givers each year.  

This role supports the development, management and optimisation of our Lottery and Regular Giving programmes through Face to Face fundraising. You’ll be working with our fantastic face to face fundraisers cultivating our relationships with our external agency partners as well as supporting training, day-to-day management and monitoring of third-party fundraisers.

If you’re passionate about inspiring and motivating others, have experience of managing projects, training programmes or campaigns and enjoy working with a broad range of stakeholders and agency partners, then this is the role for you!

Apply today or contact us for more information.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Are you comfortable to multitask and prioritise your workload? Do you enjoy managing a variety of services? Have you got an understanding of older people and their needs?

We have an opportunity to lead our Health & Wellbeing Team as part of a job share working in collaboration with another senior manager.

You will manage, develop and market Hospital Discharge and Health & Wellbeing Services in Bromley and Greenwich and work in partnership with other providers. You will be responsible for all Hospital Discharge services and work closely with the Hospital as well as  be an active member of the Senior Management team. 

KEY DUTIES AND RESPONSIBILITIES:

· To have oversight of the monthly and quarterly reports for the services

· The successful candidate will have responsibility for the following services:

o Take Home and Settle/ Hospital Aftercare Service

o Sitting Service

o Handy Person Service

o Frailty Care Navigator

o Long Term Health Conditions

· The work will include some on call responsibilities on evenings and weekends for the Hospital Discharge Services which an extra payment will be made.

· To work in partnership with other providers and health partners across both boroughs.

· To work within the Bromley Well partnership and maintain contact with BTSE

· To build a strong relationship with the hospitals and NHS staff

· To be responsible for health and wellbeing staff including undertaking supervision, guidance and support, allocation and monitoring of work plans, annual appraisals, identification of training needs and participation in the recruitment of staff.

· To work with the Chief Executive to devise and implement a marketing / publicity strategy to promote primary and secondary interventions and other services for older people.

· To work in partnership with older people, volunteers, statutory, voluntary and other agencies to initiate and deliver a programme of healthy living and recreational activities which meet the needs and aspirations of older people in Bromley and Greenwich identifying and developing new  initiatives and partners.

· To be responsible for ensuring that risk assessments are undertaken of premises, outreach venues, client’s homes and other measures for the provision of a safe environment ensuring that all legislative requirements are met.

· To ensure that evaluation and monitoring of service/project outcomes is implemented, enabling Age UK Bromley & Greenwich to demonstrate the effectiveness and impact of the service delivery.

· To establish and maintain excellent working relationships with clients, work colleagues, volunteers and partner organisations

· To work alongside the Chief Executive to undertake long-term strategic planning of primary and secondary care interventions and other health and wellbeing services.

· To work with older people and with other groups, organisations and agencies in the boroughs to identify potential areas for health, education and social activities that older people want to participate in, and identify funding sources to develop and deliver the new areas of work.

· To be creative and innovative in designing new opportunities and projects for people to get involved across the boroughs in the co-delivery of services.

· To work with diverse and/or hard to reach individuals / groups who are not involved in their community, in particular targeting people who are socially isolated.

· To keep your knowledge up to date with the health priorities and health commissioning strategies in both boroughs to ensure our services are ‘fit for purpose’ and can contribute to the current overarching outcomes agreed between the local Authorities and the ICB.

· To be familiar with the Joint Strategic Needs Assessments (JSNAs) Health & Wellbeing Strategies and decisions agreed at the joint local authority and ICB & Wellbeing Boards.

FOR A FULL JOB DESCRIPTION PLEASE DOWNLOAD THE JOB PACK

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

 

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

What we offer

Pension scheme

• NHS Pension Scheme (eligible employees)

• Stakeholder pension scheme

• Employee contribution 3.5%

• Shooting Star Children’s Hospices contribution 4.5%

• Additional contributions – we will pay 1% above the contribution up to a limit of 7%

Annual leave

• 35 days including Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free employees)

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

IRC151907 - Treasury & Investments Funding Manager

Location - Heelis, Kemble Drive, Swindon, SN2 2NA

Summary

The National Trust, a leading charity in the UK and Europe's largest conservation body, was established in 1895. It oversees more than 780 miles of coastline, over 250,000 hectares of land, and over 500 historic houses, castles, ancient monuments, gardens, parks, and nature reserves, all preserved "forever for everyone". As part of our conservation mission, we are deeply omitted to combating climate change and aim to achieve carbon neutrality by 2030, and we are passionate about safeguarding and enhancing a natural environment under significant pressure.

The Treasury and Investments team at the Trust plays a crucial and wide-ranging role. Managing the Trust's investment portfolio of approximately £1.5 billion, the team aligns the portfolio with the Trust's environmental goals without compromising returns. They secure external debt for the Trust, finance most of the Trust's commercial and renewable energy projects, oversee day-to-day cash management, and are now starting to develop, often very innovative, strategies for accessing finance to support action on climate change and nature restoration initiatives.

Please note the advertised salary is inclusive of a £13,000k reviewable market supplement. Your base salary will be £55,000k and you will receive the market supplement as an allowance on top.

What it's like to work here

The Treasury team, consisting of eight dedicated members, including two other Treasury and Investments Funding Managers, collaborates across all levels of the Trust, from individual properties to the Board and Trustees. We pride ourselves on our adaptability and teamwork, offering expert advice, innovative financing options, and efficient processes to drive organisational success.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend this office from time to time. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week though. This will be discussed in more detail at interview.

What you'll be doing

Treasury and Investments Funding Managers are closely and flexibly involved in all the areas of Treasury and Investments operation including managing the investment portfolio, raising external debt, funding internal commercial and renewable energy projects, cash and bank relationship management, funds ledger management and the Trust’s building nature and climate funding agenda.

In this position therefore you’ll have the chance to contribute significantly to our charitable mission, climate and nature conservation goals, and engage in cutting-edge projects that will have a lasting impact on the environment and heritage of the nation.

Who we're looking for

You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we’re looking for someone who has:

• Demonstrable dedication to the environmental and conservation principles upheld by the Trust.
• A qualification in Accountancy
• A qualification, or working towards a qualification, in Treasury or Investments (support can be included).
• Flexibility, enthusiasm, and creativity in approaching novel financing projects, frequently in unexplored areas and through innovative methods.
• Outstanding communication and interpersonal abilities
• The capacity to critically evaluate intricate business scenarios and financial data.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax-free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Join us in Making a Difference!

Are you passionate about using your marketing and digital skills to uplift communities and create lasting change? If so, YMCA Leicestershire is looking for a dedicated individual to join our team as a Marketing and Digital Content Creator.

Benefits include: A generous 33 days of annual leave, including bank holidays, Birthday Leave, Service Leave, Pension and Health Cash Plan, Company Sick Pay Scheme, Blue Light Discount Card, Free Gym Access and Complimentary Y theatre tickets.

About the role:

As a Marketing and Digital Content Creator, you will play a vital role in elevating YMCA Leicestershire’s brand and engaging our supporters through captivating digital content.

Marketing and communications make an important contribution to the growth and success of the organisation, with impactful stories and campaigns increasing our visibility in the local community.  In 2022 we joined the YMCA national brand, but we’re the same independent local charity. This gives us access to many resources and helps us have a stronger voice on young people’s issues

This new Marketing and Digital Content Creator role will work alongside the Fundraising and Communications Manager and Partnerships and Events Fundraiser. The work is varied with different events and projects arising throughout the year and the team works collaboratively to achieve targets.

Key responsibilities will include:

• Developing and implementing digital plans to grow audience engagement and brand awareness.
• Creating exciting content for campaigns, emails, social media, and our website.
• Coordinating marketing projects and print materials across different service areas.
• Leading digital marketing efforts for fundraising campaigns, including regular giving and tailored communications.
• Maintaining supportive team working and building effective relationships with staff, service users, and supporters

About you

We are looking for someone who is:

• Passionate about the charity sector and committed to understanding YMCA Leicestershire’s work.
• Highly organised with the ability to plan and manage workload independently.
• Experienced in marketing, digital, with strong digital marketing skills.
• Proficient with digital tools and platforms, including social media and Google Analytics.
• A team player with excellent interpersonal skills and the ability to build rapport with diverse stakeholders.

To succeed in the role of Marketing & Digital Content Creator, your key skills will include:

• A recognised formal qualification in Marketing/Digital
• Minimum level 2/GCSE in Maths and English
• Proven & relevant suitable experience in a Marketing/Digital content role
• Strong digital marketing skills, including content creation, scheduling and monitoring. Familiarity with paid digital advertising and social media platforms
• Experience of designing print and digital assets using Adobe Creative Suite, Canva or similar design programmes

Interviews will take place for this role as suitable applications are received and the role may close before the closing date upon a successful candidate being appointed.

The Inclusion Officer will be responsible for the management, coordination, and delivery of the Trust’s social inclusion programmes across Northamptonshire, this includes the Premier League Kicks programme and anti-crime initiatives. The Premier League Kicks programme is a flagship targeted project, which uses the power of football and sports participation, alongside personal development activities, to help hard-to-reach young people in some of the most high-need areas. 

The Inclusion Officer will be integral to the successful delivery and growth of the Kicks Programme across Northamptonshire. The successful candidate will be responsible for the day-to-day coordination and development of the Kicks programme, as well as other disability and inclusion projects that help to connect communities, leading a team to deliver these initiatives. In addition, the post holder will have frontline delivery responsibility, engaging with young people, leading on the delivery of youth engagement sessions, and the delivery of educational workshops in the local community. 

These will be based on themes including knife crime, equality, anti-social behaviour and mental health. You’ll be passionate about supporting young people to achieve their potential. You’ll use your skills to help inspire, motivate and engage young people so that NTFC CT can enhance life chances and contribute to building stronger, safer, connected communities. This role will require some evening working and a flexible approach is required.

Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.

Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.

We provide individual education, training, and support across a range of activities including retail, horticulture  and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops. 

As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.

Main Duties and Responsibilities 

• To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels. 
• Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
• Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns. 
• Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment. 
• Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
• To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
• To seek appropriate future employment consistent with the interns interests and skills 
• As a personal tutor, be responsible for the emotional and social welfare of the interns. 
• Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
• To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington

Please note the closing date is 9am on Friday 17th May 2024. The interviews will be held on Friday 24th May 2024. 

Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to lead. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy and care. We put people at the heart of everything that we do.

It is an exciting time to join us as we embark on our strategy to raise £5m for people living with epilepsy by 2025. Epilepsy Society is an ambitious and passionate place to work. We hope you will be inspired by what we do and recognise our potential to do even more.

The role of the Senior Digital Marketing Executive is to ensure we provide a great supporter experience to any person, company or organisation who donates to the Epilepsy Society and to help the fundraising and marketing teams increase our number of supporters and fundraisers through digital acquisition.

As part of the Charity’s in-house marketing agency, you will support in responding to briefs from other departments and work closely with their teams to create and deliver marketing plans which deliver on revenue and strategic priorities. You will also work closely with multiple stakeholders, including our digital agency and the other teams within the Fundraising and Marketing Department and the wider organisation.

This role involves supporting various digital marketing initiatives, including SEO, SEM, social media marketing, email marketing, content creation, and data analytics. The postholder will be responsible for a range of tasks to support the efficient and effective running of a fundraising and marketing team dealing directly with donors at all levels to ensure they have the best donor experience. We need someone to help us to reach new people online, drive income and build an enhanced online supporter experience.

There is flexibility within the role; with a hybrid working approach of 3 days in the office and 2 days working from home. We offer a generous holiday allowance as well and training and development opportunities. There is plenty of free on-site car parking, a Café and beautiful grounds to work in and be surrounded by. We have a generous group pension scheme, an employee assistant programme (with confidential helpline with any support you might need) and Purple Rewards, a reward scheme with money-off benefits on a number of high street products and services.

The post-holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, respectful and Open).

If you have the right skills and experience and are inspired to apply, please do so by attaching your CV and covering letter detailing how you meet the person specification. 

Responsible to: Cambridge Team Leader

Location: Cambridge, England. Occasional travel to Baca Office in Loughborough and Leicestershire.

Hours: 25 hours per week – evening and weekend work with daytime shifts.

Contract: Permanent

Benefits in kind: Rent-free accommodation, including free Wi-fi, gas, electric and council tax bills.

Start Date: April/May 2024

Overall Purpose

• To provide support and care to the young people who are newly arrived in the country, providing the foundations for them to rebuild their lives with dignity, strengthen their resilience and inspire hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

This work is essential in enabling us to deliver our therapeutic support for all areas of a young person’s life.

Duties & Responsibilities

• To be a Support Worker for newly arrived young people who are in the care of Baca in all areas of the young person’s life, supporting them from first arrival through to their move to semi-independence.
• To welcome new arrivals into the accommodation and communicate basic information about the house, making them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• To enable young people to achieve the following outcomes increased physical wellbeing, increased emotional wellbeing, improved personal safety, increased social engagement and increased engagement with education, employment and training.
• To enable young people to live with positive values and good boundaries.
• To be a proactive role model for the young people, enabling them to learn day to day living skills and helping them integrate positively with the local community.
• Training young people in living skills such as washing, cleaning, cooking and safety, food shopping and budgeting; proactively and intentionally in line with the Baca independent living preparation plan.
• Helping young people settle into a routine which will include education and social activities.
• Work in close partnership with social workers and other professionals and volunteers to provide a holistic development package for each young person enabling them to become independent.
• Maintaining very good communication with relevant members of the Rebuild Team and relevant social workers through regular appropriate reporting.
• To work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

General

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy
• Be aware of the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. 

The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

An exciting opportunity has arisen for a pharmacist, to join our Pharmacy Team. This role will require the successful candidate to lead a co-ordinated pharmacy service which meets the needs of the children, is cost effective and efficient. To assume responsibility for the clinical pharmacy service as identified and to supervise the procurement, preparation, dispensing and distribution of medicines, whilst supervising staff members in the delivery of the medicine management service. The post holder will promote the safe use of drugs and allied products.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

To lead in the pharmacy service in the absence of the Principal Pharmacist to ensure services are of the highest standards of quality, are evidence based and meet the needs of the children. Manage, co-ordinate and provide day-to-day clinical pharmacy services to The Children’s Trust, supervise the procurement, preparation, dispensing and distribution of medicines across the site and ensure medication is procured in a safe, timely and cost-effective manner.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Interview Date: To be confirmed.

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Family Support Worker

£21,000 per annum + benefits (company car, 25 days annual leave, reward scheme and pension)

Weston-super-Mare to cover the South West

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our South West Care Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role will cover the South West focusing on the Weston-super-Mare area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

· We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Closing date: 25 May 2024

Interviews will take place either on Teams or at our Lancaster office, with the dates to be confirmed.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

We are an equal opportunities employer and a Best Companies One-Star rated organisation.