Citizens advice jobs

Please apply using our Application Form which can be downloaded via Charity Job. Working days are to be agreed with the successful applicant for this part-tme, 21-hour position. 

The West Midlands Synod of the United Reformed Church is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.

This post will involve some travel to properties around the West Midlands (Shropshire, Staffordshire (including the Black Country), Herefordshire, Worcestershire, Warwickshire, Birmingham (including the Royal Town of Sutton Coldfield and Solihull Metropolitan Borough) and all of Gloucestershire except that covered by the South Gloucestershire Local Authority)

The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.

We are looking for someone who:

• has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
• has some knowledge of charity procedures
• is a team player and is used to working collaboratively
• possesses effective oral and written communication skills
• possesses sound IT skills
• has a willingness to work within the Christian ethos of the United Reformed Church
• can work flexibly with some evening and weekend work
• is a car driver (as many of our properties cannot be easily reached by public transport)

In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme. 

We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.

Closing date for applications: 5pm on Monday 20 October 2025.

Interviews will be held in the week beginning 17 November 2025.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​Brief role description

The Employment Advisor (Community) South West and South Wales will support the following individuals in sourcing employment, training, vocational and/or educational opportunities:

• Early Service Leavers (ESLs) registered on CTP FHP
• Med Discharge requiring additional employment support.
• “At Risk”2 Employment Support Programme (ESP) Service Leavers (SLs).
• “At Risk” Core Resettlement Programme (CRP) Service Leavers (SLs).

The Employment Advisor (Community) South West and South Wales will do this by providing employment & job finding support, access to wider support agencies and, when required, individual needs assessments.

Interested? Want to know more about the Charity?  checkout our website

Eager to know more about the role?​ Have a look at the Job Description attached.

What’s in it for you? ​Check out our Benefits.

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Friday, 10 October 2025.

Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description  

To establish and develop employer relationships to source and promote suitable, quality vacancies and vocational opportunities for all Service Leavers (Sl), (including CTP Assist and Early Service Leavers), Veterans, Reservists and Spouses on other Forces Employment Charity (FEC) programmes.

​

The RAM will take an Apprenticeship-to-Executive approach to employer engagement by initiating, developing, and managing relationships with employers and employer organisations across a wide range of sectors within their specified region (South of England).​

​

Interested? Want to know more about the Charity?​ Check out our website

​Eager to know more about the role?​ Have a look at the Job Description attached.

​What’s in it for you?​ Check out our Benefits.

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Friday, 10 October 2025.

Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

£25,750 per year

Full-time

Job description

The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.

The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.

You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Math/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organized at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to jobs @ cse . org . uk .

The closing date for applications is 5pm Wednesday 1 October 2025.

Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Community Organiser @ Big Local Works

Are you an experienced community organiser looking to make a real difference in an urban community? Do you have experience of working with minoritised and marginalised communities? Are you a people-person with the skills and tenacity to help local people start exciting new initiatives?

If so, we have an exciting opportunity for you to join our team at Big Local Works (BLW) as our Community Organiser. Based on a historic Market Square recently refurbished with £2m from the GLA, we want to develop a more people-powered regeneration to sit alongside the massive property development happening all around us.

As well as driving economic improvements, we want to help create a more tolerant, cohesive, and vibrant local community where everybody is welcome. Part of that is to help local people create more community events, activities, and enterprises that give people the chance to collaborate together and build a lively community where people work and play together.

We need someone with the imagination, creativity and skill to support communities and individuals to have a say in how their community develops, but also take an active part in shaping the area. We have already helped many local people set up their own initiatives, building their confidence and helping them find resources – including the Bermondsey Literature festival, Latin markets, and a range of dance, ecology and arts projects.  This role could help shape the future of South Bermondsey and help us make a great place even better – with a more inclusive economy and community for all.

Key to this is better involvement and increasing the visibility of people from a wider range of backgrounds, in a highly divided area. You’ll play a key role in fostering a welcoming community by helping navigate occasional conflicts, with support from your manager, and approaching challenging interactions with empathy and professionalism.

If this sounds like an exciting challenge, please take a look at the job spec and apply using the instructions there.

JOB TITLE: Community Organiser – Enterprise and Engagement

ORGANISATION: Big Local Works – Charity No: 1182561

LOCATION: Big Local Works 4 Market Place, London SE16 3UQ

REPORTING TO: Charity Manager

General Information

Big Local Works (BLW) is a community-focused economic and social inclusion charity based in Bermondsey, South East London. We want to help create a thriving, inclusive local economy and a community in which everyone can participate.

We deliver our support in the community through three main services:

• Expert welfare and benefits advice and advocacy for local people experiencing poverty and hardship
• Employability Skills training and coaching to help people access ways of increasing their earned income
• Start-up and enterprise support for clients who wish to start trading on the local ‘Blue Market’ People Powered Regeneration
• Wider community building designed to create a more tolerant, diverse, and lively local community where everybody is welcome

We have a strategic vision to create a ‘people-powered regeneration’ in an area already undergoing massive redevelopment. In July 2019, a community campaign was successful in securing £2m funding from the GLA for the ‘Made in Bermondsey’ regeneration project centred on making key improvements to the local marketplace,

the Blue Market in South Bermondsey. Final works were completed in July 2022 and the market now has a first-class infrastructure for traders, local residents and visitors to use and enjoy the Blue Market Place. The market also showcases a vision of a better future for the local area: a more prosperous, resilient and connected local community where people come together to trade, socialise, and celebrate across the diverse boundaries.

South Bermondsey has a problematic history with racism and other forms of intolerance, and while migrant (recent and longer-term) communities have begun to settle in Bermondsey after many years of exclusion, there remains a sense that they are not full members of our community. Through our work we seek to empower local people, encourage enterprise and community activity, which is intended both to support the economic regeneration of the area and to empower and increase the confidence of local diverse communities.

Most recently, we have been successful in securing £200,000 from the Esmee Fairbairn Charity for strategy and community engagement support in the local area.

Our key goals are

• Local people have more say over the changes in their local community.
• This means that local people are actively involved in the development of place-based community assets,activities and projects.
• Local people will have more influence on local development and regeneration.
• A more diverse range of local people work together to improve their community, which means community members from a wider range of backgrounds become active citizens.
• There are better relationships and increased collaboration between local stakeholders.
• People feel proud of their local area, and hopeful for the future.
• Stories and messages about the area are more inclusive and welcoming of diverse perspectives and communities.
• People are better informed about the opportunities and assets in their local community.

Community Organiser – Enterprise and Engagement

Over the past 2 years, we’ve undertaken in-depth research and community mapping to understand our area’s needs, assets and lived experiences.

This role has three key responsibilities:

• Outreach and engagement with diverse local communities to help them build a stronger, more representative voice.
• Supporting the development of new initiatives by local people to stimulate a sense of community.
• Ensuring that a wider range of local people are involved and included in community activity, and their voices heard – especially those from marginalized communities

Key Tasks include

• Provide practical support and encouragement to the development of new initiatives in the local area.
• Broker collaborations and relationships between local groups, helping them develop relationships and networks.
• Identify and develop active citizens, and support them to develop and deliver their own individual and shared community Initiatives – from microbusinesses on the market, to dance and knitting clubs or arts groups
• Facilitate groups and provide ‘servant leadership’ for community groups where appropriate, managing conflict effectively
• Develop effective and positive relationships with local stakeholders from many different backgrounds, communicating assertively and with diplomacy and tact.
• Organise Events: Plan and host public and private events, both online and in person, to strengthen community ties and increase visibility.
• Work closely with the Business Improvement District, local charities and businesses and key strategic partners to help us achieve the overall aims of the People-Powered Regeneration
• Build and maintain a network of contacts among our priority groups and communicate efficiently with them
• Lead on day-to-day local communications and marketing, supporting the development of newsletters and online content, with appropriate support and resource
• Contribute to research and evaluation across activities to ensure our work has the best possible impact.
• Help represent the work to existing and potential supporters, and the local community, to secure buy-in and support for the programme

Person Specification: Key Skills that would help you in this role:

Skills, knowledge and experience

• Experience of developing relationships with a range of different and diverse community groups especially focusing on historically marginalised groups, especially BAME and recent migrant communities, as well as communities of faith, LGBTQ+ people, and others.
• A strong understanding of, and commitment to, the principles and practices of ensuring equality, diversity and inclusion and how these relate to community organising.
• Demonstrable experience of maintaining strong working relationships with a wide range of stakeholders.
• Ability to work independently and proactively, with effective time management and prioritisation skills, to be able to multitask.
• Ability to communicate confidently, professionally, and approachably.
• Experience of managing conflict and challenging behaviour, with appropriate management support
• A high level of written and oral communication skills
• Experience of managing a small budget.
• Professional IT skills including confidence using Microsoft Office and Google Drive, and use of social media. Training can be given.

Personal qualities

• A people-person who actively enjoys getting out and meeting people and forming connections with others
• Somebody with enthusiasm and passion, but also an ability to focus on getting things done
• Somebody who enjoys working both alone and as part of a team, with the ability to inspire, motivate and work collaboratively with others.

Desirable:

• We would particularly welcome those with experience of applying one or more recognised community organising framework
• We would particularly welcome those with experience of supporting microenterprise, as well as purely recreational social/ community-focused activity.

If you feel that your skills and experience do not fully meet the criteria as listed in the Job Description but that you have other relevant skills and experience that would support you in this role, please do apply and note these in your application.

You will benefit from

• 25 days holiday a year plus bank holidays
• A great working environment and culture within a small, but growing, charity dedicated to improving lives in our community
• Monthly contribution towards your mobile phone bill

Working pattern

While there is scope for working from home on some tasks, you will need to be present in our centre, on the market, and out and about in the community for a good proportion of your time.

There will be a need to work flexibly, including some evenings and some weekends, for which time off in lieu will be given.

If you are passionate about supporting individuals and communities facing poverty and improving their lives, and have the skills and experience required for this role, please apply.

We present work for everyone and we welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled, or other marginalized communities. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs, we can continue to look at the world with fresh eyes and find new ways of doing things.

MAIN TERMS AND CONDITIONS

•  4 days per week (0.8 FTE)
• Hours normally 9-5pm but likely to include one evening a week and occasional Saturdays (market day).
• Annual salary: Between £24,000 and £25,600 for 4 days/week - depending on experience (FTE £30-£32,000)

An enhanced DBS check is essential.

To apply, please send:

• A full CV and
• A covering letter tailored to the job, which tells us 1) what attracts you to the job itself, and 2) detailing how your skills, experience and qualities make you suitable for the role.

Use of AI:

We understand the value of AI tools, and especially recognise their value for people who may need help with their writing. However, we have had to reject a large number of applications for roles recently where AI was used to write CVs and letters that were completely unsuitable and too generic to understand. Please use your own words, experience and ideas to give us the best chance of understanding your application.

Closing date: 22nd October

Fixed Term – End of May 2026.

Job description

The Grant Administrator will provide financial support in the form of vouchers for eligible households via telephone and email, using their administrative skills to enter customer details onto databases and process applications. A willingness to undertake routine administrative tasks with accuracy and reliability is essential.

Pay and conditions.

• The role is full-time (37.5 hours per week) however we will consider applications from a minimum of 15 hours per week.
• The salary for the role will be £25,938 per year (pro rata for part-time)
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• You will be required enter text based and numerical information into excel sheets and Centre for Sustainable Energy’s (CSE) customer database.
• You will communicate with people, some of whom may be vulnerable, verbally and in writing.
• You will be responsible for the day to day updating of our systems such as your CSE timesheets and our client database.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• Review eligibility documents submitted by householders to determine their eligibility for funding.
• To be familiar with and adhere to CSE’s protocol, processes, and procedures.
• Any other tasks related to this role as agreed.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GCSE or equivalent.
• Experience of entering data onto spreadsheets and databases.
• Strong administrative skills and a willingness to undertake routine administrative tasks with accuracy and reliability.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised managing time and workload

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website  and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

The closing date for applications is 17:00 on Wednesday 8 October 2025.

Interviews are expected to take place Tuesday 14 October, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

We are looking for an Adult Carer Wellbeing Navigator, employed by Sutton Carers Centre and based within the Wellbeing Team at Sutton Talking Therapies as well as our Centre. In this role, you will provide both practical and emotional support to Carers - helping them to set goals, develop effective coping strategies, and strengthen their confidence by accessing appropriate therapeutic interventions. 

You will bring experience of working with people facing difficulties around their mental health, offering person-centred support designed to improve their overall health and wellbeing. You also will have knowledge of the wider issues that may affect mental health, including the particular challenges and rewards of caring for others.

Strong organisational skills and the ability to manage competing demands in a fast-paced, dynamic, multi-partner environment are essential. Flexibility is also key - you’ll need to respond to the varying needs of Carers and the organisation, including occasional work outside standard office hours.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families to build successful civilian careers. We provide life-long, life-changing support, jobs, and training opportunities - regardless of rank, service length, or circumstances.

We’re looking for a Youth Employment Mentor to join our team and provide progression mentoring and employability support.

The role

You’ll manage a diverse caseload of young people affected by military life, specifically civilian children aged 16-24 of a serving or veteran parent/guardian. You’ll support by helping them overcome barriers, raise aspirations, and take confident steps into education, training, or work. This means:

• Mentoring young people 1:1 and in groups to build confidence, CVs, and life skills.
• Designing and delivering workshops that inspire and engage.
• Building partnerships with schools, youth services, and employers to generate referrals and opportunities.
• Keeping on track - managing your caseload, recording progress on our CRM, and meeting KPIs to show the difference you’re making.
   

Why this role matters

Young people from Military families often face challenges such as frequent moves, caring responsibilities, or gaps in opportunities and attainment. You’ll champion their strengths, support them with employability and links to work experience, and help them unlock their potential.

​

Interested? Want to know more about the Charity? Check out our website

​

Eager to know more the role? Have a look at the Job Description attached.

​

What’s in it for you? Check out the Benefits sheet attached.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday, 30 September 2025

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Bid Writer- Capital Appeal

Purpose of the Role

This is an opportunity for the right person to join the Refugee Migrant Centre (RMC) as an experienced Bid Writer. RMC is an established, award winning, regional charity, renowned for its work with refugees and migrants.

For over 25 years, RMC has assisted thousands of refugees and migrants from 164 countries. It has helped to remove the barriers to integration, helping its clients become equal citizens, using a whole-person approach to the delivery of services from specialist legal advice through to education and employment programmes.

This is an exciting time to be joining the team, as RMC are strengthening and expanding its infrastructure following a period of growth in staff, activities and turnover (from £2.7 to £4.3 million in the last few years).

We are keen to hear from candidates currently working in fundraising roles for third-sector organisations, who would relish the opportunity to secure funding for our cause.

Main Responsibilities

· Prospect research - to research potential funders to apply to who fund our work

· Write high quality applications

· Applications to Trusts & Foundations, Lottery, Statutory funders, social investment organisations and other funding bodies.

· To work within the fundraising department and support team members with proof reading and guidance on their applications.

Person Specification

You will be educated to at least degree level, have at least five years experience and a successful track record of delivering substantial fundraising results at a senior level. You should be able to demonstrate skills and competency in the following areas:

Strategic thinking and analytical skills to:

· quickly and proficiently absorb new information and data to draw insightful conclusions.

· Develop well-written applications that meet funders priorities

Strong planning and operational delivery to:

· translate strategy into deliverable operational plans;

· be well-organised, able to prioritise and have good attention to detail.

Good communications skills to:

· represent RMC at high-level meetings with a broad range of stakeholders and funders;

· articulate complex ideas simply and effectively; and

· have excellent oral, written and presentational skills.

Collaborative team player who:

· works effectively with colleagues to establish positive working relationships;

· is flexible and can adjust to changing priorities; and

· has a strong work ethic, is calm under pressure and has a can-do attitude

Flexible working & benefits

Flexible working:

RMC is committed to providing a positive and flexible working environment for its staff.

Staff benefits include:

· 24 days holiday plus statutory bank holidays – annual leave increase with length of service

· 5% contribution to pension scheme

· Employee assistance programme/ physical and mental health wellness support

· Training and opportunities for advancement  

Further Information

Equal opportunities:

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.

Other requirements of the role:

The successful applicant needs to have the right to work in the UK.

The post is subject to an enhanced check with the Disclosure and Barring Service (DBS check).

At Home-Start Barnet, we believe every child deserves the best possible start. We walk alongside families with young children, offering non-judgmental support through life’s toughest times. Now, we’re looking for a passionate and dedicated Family Support Coordinator to join our team.

This role focuses mainly on families living in Brent and Barnet, with children aged under 5. Since the pandemic, there has been a noted decline in the readiness of children in starting school, and there has been a greater identification of neurodivergence and complex additional needs at an early age. For many of our families, this has been even more impactful due to the multiple vulnerability factors that many families are experiencing – many are migrant and transient families, lone parents, those living in poverty, having multiple young children in a single household, with experience of domestic abuse or substance use.

About the Role

As a Family Support Coordinator, you’ll play a vital role in helping families with young children who are experiencing multiple challenges. You’ll:

• Work directly with families to help children meet key early years milestones and prepare for school.

• Run parenting workshops, stay and play groups and peer-support sessions that empower parents

• Recruit, train, and support a team of incredible volunteers who make a lasting difference in children’s lives.

• Collaborate with professionals across health, education, and social care to provide a truly joined-up approach to family support.

Why Join Us?

• Be part of a warm, committed, and supportive team who share your passion for making a difference.

• Receive a thorough induction, work shadowing, and ongoing training to help you succeed.

• Benefit from regular supervision and peer support to keep you motivated and supported.

• Work flexibly – we welcome applications for both full-time and part-time positions.

About You

We’re looking for someone who:

• Understands the challenges families face and how these impact childhood development.

• Has experience of supporting vulnerable families, ideally in early years or family services.

• Can confidently coordinate volunteers and inspire them to achieve the best outcomes.

• Brings empathy, resilience, and excellent communication skills.

Job Description

About the role

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:

Casework and client care:

· To provide one-to-one specialist advice in immigration and asylum area of law

· To provide thorough, professional, high quality and timely casework and advice

· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards

· To maintain confidentiality in all dealings with clients

Training and development:

· To keep up to date with changes in the law

· To attend training and share learning and good practice with other advisors

· To keep a record of your attendance on training courses

· To provide internal and/or external immigration training when required by management

Teamwork:

· To share casework knowledge and experience within the team

· To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

· To take responsibility for the day to day delivery of specific projects if requested by management

· To deliver presentations and represent RMC at meetings/events when required by management

· To maintain effective working relationships with partners and stakeholders

· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

· Accredited at IAA Level 1 or 2

· Experience in delivering advice and representation in the field of UK immigration and asylum

· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees

· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications

· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)

· Ability to explain complex information to clients from different backgrounds

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills

· Ability to work independently

· Ability to manage and grow a caseload

· Ability to prioritise and to manage tight deadlines

· Teamwork and Flexibility

· Commitment to equality and diversity

Desirable

· Accredited to IAA Senior Caseworker

· Experience working in the Legal Aid sector

· Experience working in or with the not-for-profit sector

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement

· Educated to degree level or equivalent

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: 07/10/2025

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.

This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.

Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

Job Description

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.

RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become

equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

· Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)

· Contact clients and arrange appointments as required

· Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)

· Ensure accurate information is recorded in our case management system and that all case files are up-to-date

· Track deadlines and ensure applications and documents are submitted in time

· Delegate administrative tasks and supervise Legal Assistant (Placement) students

· Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements

· Maintain confidentiality

· Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements

· Provide general administrative support to the Casework Team, including scanning, filing, and document management.

Person Specification

Knowledge, Abilities and Skills

Essential

· Strong administrative and organisations skills with attention to detail

· Experience of using case management systems

· Knowledge of Microsoft Office

· Clear understanding of confidentially/Data Protection

· Excellent communication and interpersonal skills

· Ability to work under pressure and to tight deadlines

· Structured and organised

· Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds

Desirable

· Experience working in an administrative role within a legal, charity, law firm or public sector setting

· IAA qualification (current or previous) or Law degree

· Knowledge of UK immigration and asylum processes

· Experience working under regulatory or compliance frameworks

· Paralegal/Secretarial qualification.

· Previous experience working with vulnerable clients

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the

post holder may be required to perform work not specifically referred to above. Such

duties will fall within the scope of the job within the appropriate pay grade. The job

description will therefore be subject to periodic review with the post holder to ensure it

accurately reflects the duties that are being performed.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.