Citizens advice and jobs in lambeth or merton

The Miscarriage of Justice Support Service is a very unique service providing a broad range of support and advice to people whose criminal convictions are quashed by the Court of Appeal. The majority of people have been in prison for many years and need extensive help and support to begin to rebuild their lives based on their own individual needs.

One of our caseworkers is going on a sabbatical, which this role will cover, including 2 weeks of handover at the start, and 1 week at the end.

The role will support individuals in a broad range of areas including welfare benefits, housing, navigating access to GPs, mental health support, community services, and applying for grants or essentials post-release (e.g. white goods, clothing).

The role involves one-to-one contact in a way that best meets the person – for this role it will typically be by telephone and email, but it can also be in person. Clients live across England and Wales.

You will come with experience of providing advice and practical support to people with varied needs. You will have experience of working with a trauma-informed approach and have excellent people skills to build and maintain trusting relationships.

This post is subject to an enhanced DBS check.

Location:  Elstree & outreach venues

About Citizens Advice

Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.

Role Purpose

As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits,  in accessible locations to ensure people receive the support they need.

Key Responsibilities

• Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
• Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
• Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
• Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
• Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
• Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.

Person Specification

Essential:

• Experience in advice work or community outreach.
• Strong communication and interpersonal skills.
• Ability to work independently and manage a varied workload.
• Commitment to equality, diversity, and inclusion.
• IT literacy and ability to use case management systems.

Desirable:

• Knowledge of welfare benefits, housing, or debt advice.
• Experience working with marginalised or vulnerable groups.

What We Offer

• Comprehensive training and ongoing support.
• Flexible working arrangements.
• Opportunities for career development.
• A supportive and inclusive work environment.
• Free Parking

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

• Provide tailored energy advice via:
  • Face-to-face appointments and Telephone
  • Community events and workshops
• Support clients with:
  • Understanding fuel tariffs and energy bills
  • Improving energy efficiency and thermal comfort
  • Accessing grants, rebates, and financial support
  • Resolving issues with energy suppliers
  • maintain accurate case records and report outcomes
  • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
  • Contribute to Citizens Advice’s research and campaigns
  • Stay up to date with relevant legislation and policies

Person Specification

Essential:

• Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
• Ability to manage workload independently and meet targets
• Strong communication and interpersonal skills
• Commitment to equity, diversity, and inclusion
• Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

• NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
• Experience working with vulnerable communities
• Familiarity with Citizens Advice systems and values

Benefits

• Generous
•  office closure days over Christmas
• Pension contributions
• Flexible and some hybrid working options considered
• Free Parking

Start Date: Immediate Start

Deadline:Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond is seeking an experienced Advice Session Supervisor for an initial three-month fixed-term contract. This rewarding role involves supporting our dedicated team of paid and volunteer advisers as they provide crucial generalist advice on welfare benefits, debt, housing, employment, and more.

You will be responsible for managing and supervising advice sessions, whether conducted via drop-in sessions, appointments, email, or telephone. A key part of your role will be ensuring our high-quality advice standards are maintained and enhanced through regular supervision and case checking.

This position is for 35 hours per week, based in the London Borough of Richmond Upon Thames, with hybrid working options. Previous experience as an Advice Session Supervisor is essential, and we are keen for the successful candidate to start immediately. If you have the required experience and are passionate about supporting quality advice delivery, we encourage you to apply.

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. 

We want a Welfare Benefits Caseworker to join our small but dynamic Advice team.  We hold the Advice Quality Standard (AQS) in the Welfare Benefits Casework Level category, and you will be integral to ensuring the ongoing quality of the service provided. You will also contribute to the exciting work that we do with other advice organisations, local MPs and councillors to influence change and policy in the social welfare system.

Advice is a vital service for Disabled People. By joining our team, you will be at the forefront of the fight for equality and justice, as well as supporting Disabled people to claim benefits they are entitled to.

dasl’s success comes from the dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we provide, as well as our commitment to investing in and developing staff. We work flexibly between home and our accessible office in Brixton.

Ideally, you will have a minimum of one year’s experience of advising on welfare benefits.

To apply, please submit the Application Form.

We strongly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call. 

Closing date: 5pm on Friday 17th October 2025

First stage interviews: Thursday 30th October (online)

Second stage interviews: Tuesday 11th November (in-person)

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Contribute to team

Essential Criteria:

Experience and Skills:

• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Minimum 2 years f debt advice experience
• Proven record of good quality debt advice
• Provided casework support
• Experience in a client-facing service envirnment
• CMS experience (Advice Pr preferable)
• Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

• Clear communication skills and a strong command of the English language, oral and written
• Ability to communicate with internal and external stakeholders
• Advocacy skills
• Ability to remain non-judgmental
• Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

• Ability to work as part of a team and be open to receiving feedback and learning from others
• Ability to give and receive feedback objectively and sensitively
• Custmer-focused attitude and a commitment to delivering exceptional service
• Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
• Ability to think outside the box and be open to new challenges

Commitment:

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description

The People Team Administrator provides comprehensive administrative support to the People Team, with responsibility for recruitment and onboarding of new employees, maintaining accurate employee records, coordinating benefits, and acting as the first point of contact for employee queries. The role holds ownership of HR administration, including the production of HR paperwork, and serves as the day-to-day generalist HR contact for all employees on behalf of the team.

​

In addition, the People Team Administrator plays a key role in supporting the implementation of the Charity’s HR strategy and associated projects, providing robust support to the Head of People and the People Team Advisor and wider stakeholders across the organisation. The role requires compliance at all times with company policies, procedures, and prevailing UK employment legislation.

​

Interested? Want to know more about the Charity? ​Check out our website

​

Eager to know more about the role? ​Have a look at the Job Description 

​

What’s in it for you? ​Check out our Benefits.

​

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by Friday, 17 October 2025.

​

Got questions about the role? Get in touch with the People Team 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Salary: £38,346 -£42,545 per annum (depending on experience and skill level)

Level: Manager Band A

Contract length:               Permanent

Location:                           Remote/ Hybrid – Oxfordshire preferable but open to other locations within catchment area, flexible working.

Responsible to:                Programme Manager Catchment Partnerships, or directly to

Assistant Head of Improving Rivers / Head of Improving Rivers

About Thames21

Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

 Purpose of the job

To drive forward Thames21’s ‘Thames Valley’ (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices.

The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes.

• Work with 20 farmers each year to reduce diffuse pollution at source and flood risk.
• Offer advice on nature-based solutions and grant funding to farmers and landowners.
• Plant 30,000 trees annually.
• Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring.
• Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts.

The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management.

Finally, the postholder will take a lead in progressing Thames21’s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments.

Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises.

 Main Duties and Responsibilities

You will oversee and manage the delivery of diverse projects. You will also develop your team’s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management.  You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas.

 Tasks include:

 Programme Development & Integration

Develop and expand the Thames Valley catchment programme in line with Thames21’s 5-year strategy, ensuring integration with other teams.

Funding & Financial Management

Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives.

· Project & Risk Management

Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success.

Team Leadership & Staff Development

Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements.

 Stakeholder Engagement

Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders.

 Technical & Farm Advisory Support

Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities.

Catchment-Based Approach Advocacy

Promote and apply catchment-based principles internally and externally in water and land management.

Health, Safety & Compliance

Ensure compliance with health and safety policies and broader regulatory requirements across all projects.

Information & Data Management

Maintain accurate documentation and project data systems, supporting transparency and accountability.

Promotion & Communications

Support production of publicity materials and represent Thames21’s work to broader audiences.

 Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

For more information, please refer to the attached job description. 

Community Organiser @ Big Local Works

Are you an experienced community organiser looking to make a real difference in an urban community? Do you have experience of working with minoritised and marginalised communities? Are you a people-person with the skills and tenacity to help local people start exciting new initiatives?

If so, we have an exciting opportunity for you to join our team at Big Local Works (BLW) as our Community Organiser. Based on a historic Market Square recently refurbished with £2m from the GLA, we want to develop a more people-powered regeneration to sit alongside the massive property development happening all around us.

As well as driving economic improvements, we want to help create a more tolerant, cohesive, and vibrant local community where everybody is welcome. Part of that is to help local people create more community events, activities, and enterprises that give people the chance to collaborate together and build a lively community where people work and play together.

We need someone with the imagination, creativity and skill to support communities and individuals to have a say in how their community develops, but also take an active part in shaping the area. We have already helped many local people set up their own initiatives, building their confidence and helping them find resources – including the Bermondsey Literature festival, Latin markets, and a range of dance, ecology and arts projects.  This role could help shape the future of South Bermondsey and help us make a great place even better – with a more inclusive economy and community for all.

Key to this is better involvement and increasing the visibility of people from a wider range of backgrounds, in a highly divided area. You’ll play a key role in fostering a welcoming community by helping navigate occasional conflicts, with support from your manager, and approaching challenging interactions with empathy and professionalism.

If this sounds like an exciting challenge, please take a look at the job spec and apply using the instructions there.

JOB TITLE: Community Organiser – Enterprise and Engagement

ORGANISATION: Big Local Works – Charity No: 1182561

LOCATION: Big Local Works 4 Market Place, London SE16 3UQ

REPORTING TO: Charity Manager

General Information

Big Local Works (BLW) is a community-focused economic and social inclusion charity based in Bermondsey, South East London. We want to help create a thriving, inclusive local economy and a community in which everyone can participate.

We deliver our support in the community through three main services:

• Expert welfare and benefits advice and advocacy for local people experiencing poverty and hardship
• Employability Skills training and coaching to help people access ways of increasing their earned income
• Start-up and enterprise support for clients who wish to start trading on the local ‘Blue Market’ People Powered Regeneration
• Wider community building designed to create a more tolerant, diverse, and lively local community where everybody is welcome

We have a strategic vision to create a ‘people-powered regeneration’ in an area already undergoing massive redevelopment. In July 2019, a community campaign was successful in securing £2m funding from the GLA for the ‘Made in Bermondsey’ regeneration project centred on making key improvements to the local marketplace,

the Blue Market in South Bermondsey. Final works were completed in July 2022 and the market now has a first-class infrastructure for traders, local residents and visitors to use and enjoy the Blue Market Place. The market also showcases a vision of a better future for the local area: a more prosperous, resilient and connected local community where people come together to trade, socialise, and celebrate across the diverse boundaries.

South Bermondsey has a problematic history with racism and other forms of intolerance, and while migrant (recent and longer-term) communities have begun to settle in Bermondsey after many years of exclusion, there remains a sense that they are not full members of our community. Through our work we seek to empower local people, encourage enterprise and community activity, which is intended both to support the economic regeneration of the area and to empower and increase the confidence of local diverse communities.

Most recently, we have been successful in securing £200,000 from the Esmee Fairbairn Charity for strategy and community engagement support in the local area.

Our key goals are

• Local people have more say over the changes in their local community.
• This means that local people are actively involved in the development of place-based community assets,activities and projects.
• Local people will have more influence on local development and regeneration.
• A more diverse range of local people work together to improve their community, which means community members from a wider range of backgrounds become active citizens.
• There are better relationships and increased collaboration between local stakeholders.
• People feel proud of their local area, and hopeful for the future.
• Stories and messages about the area are more inclusive and welcoming of diverse perspectives and communities.
• People are better informed about the opportunities and assets in their local community.

Community Organiser – Enterprise and Engagement

Over the past 2 years, we’ve undertaken in-depth research and community mapping to understand our area’s needs, assets and lived experiences.

This role has three key responsibilities:

• Outreach and engagement with diverse local communities to help them build a stronger, more representative voice.
• Supporting the development of new initiatives by local people to stimulate a sense of community.
• Ensuring that a wider range of local people are involved and included in community activity, and their voices heard – especially those from marginalized communities

Key Tasks include

• Provide practical support and encouragement to the development of new initiatives in the local area.
• Broker collaborations and relationships between local groups, helping them develop relationships and networks.
• Identify and develop active citizens, and support them to develop and deliver their own individual and shared community Initiatives – from microbusinesses on the market, to dance and knitting clubs or arts groups
• Facilitate groups and provide ‘servant leadership’ for community groups where appropriate, managing conflict effectively
• Develop effective and positive relationships with local stakeholders from many different backgrounds, communicating assertively and with diplomacy and tact.
• Organise Events: Plan and host public and private events, both online and in person, to strengthen community ties and increase visibility.
• Work closely with the Business Improvement District, local charities and businesses and key strategic partners to help us achieve the overall aims of the People-Powered Regeneration
• Build and maintain a network of contacts among our priority groups and communicate efficiently with them
• Lead on day-to-day local communications and marketing, supporting the development of newsletters and online content, with appropriate support and resource
• Contribute to research and evaluation across activities to ensure our work has the best possible impact.
• Help represent the work to existing and potential supporters, and the local community, to secure buy-in and support for the programme

Person Specification: Key Skills that would help you in this role:

Skills, knowledge and experience

• Experience of developing relationships with a range of different and diverse community groups especially focusing on historically marginalised groups, especially BAME and recent migrant communities, as well as communities of faith, LGBTQ+ people, and others.
• A strong understanding of, and commitment to, the principles and practices of ensuring equality, diversity and inclusion and how these relate to community organising.
• Demonstrable experience of maintaining strong working relationships with a wide range of stakeholders.
• Ability to work independently and proactively, with effective time management and prioritisation skills, to be able to multitask.
• Ability to communicate confidently, professionally, and approachably.
• Experience of managing conflict and challenging behaviour, with appropriate management support
• A high level of written and oral communication skills
• Experience of managing a small budget.
• Professional IT skills including confidence using Microsoft Office and Google Drive, and use of social media. Training can be given.

Personal qualities

• A people-person who actively enjoys getting out and meeting people and forming connections with others
• Somebody with enthusiasm and passion, but also an ability to focus on getting things done
• Somebody who enjoys working both alone and as part of a team, with the ability to inspire, motivate and work collaboratively with others.

Desirable:

• We would particularly welcome those with experience of applying one or more recognised community organising framework
• We would particularly welcome those with experience of supporting microenterprise, as well as purely recreational social/ community-focused activity.

If you feel that your skills and experience do not fully meet the criteria as listed in the Job Description but that you have other relevant skills and experience that would support you in this role, please do apply and note these in your application.

You will benefit from

• 25 days holiday a year plus bank holidays
• A great working environment and culture within a small, but growing, charity dedicated to improving lives in our community
• Monthly contribution towards your mobile phone bill

Working pattern

While there is scope for working from home on some tasks, you will need to be present in our centre, on the market, and out and about in the community for a good proportion of your time.

There will be a need to work flexibly, including some evenings and some weekends, for which time off in lieu will be given.

If you are passionate about supporting individuals and communities facing poverty and improving their lives, and have the skills and experience required for this role, please apply.

We present work for everyone and we welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled, or other marginalized communities. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs, we can continue to look at the world with fresh eyes and find new ways of doing things.

MAIN TERMS AND CONDITIONS

•  4 days per week (0.8 FTE)
• Hours normally 9-5pm but likely to include one evening a week and occasional Saturdays (market day).
• Annual salary: Between £24,000 and £25,600 for 4 days/week - depending on experience (FTE £30-£32,000)

An enhanced DBS check is essential.

To apply, please send:

• A full CV and
• A covering letter tailored to the job, which tells us 1) what attracts you to the job itself, and 2) detailing how your skills, experience and qualities make you suitable for the role.

Use of AI:

We understand the value of AI tools, and especially recognise their value for people who may need help with their writing. However, we have had to reject a large number of applications for roles recently where AI was used to write CVs and letters that were completely unsuitable and too generic to understand. Please use your own words, experience and ideas to give us the best chance of understanding your application.

Closing date: 22nd October

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT.
• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance.
• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives.
• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team.
• Provide financial insight and analysis to support strategic decision-making and long-term planning.
• Support the development and implementation of organisational policies and procedures to ensure good governance.
• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making.
• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation.
• Oversee all payments, manage cash flow, income and claims.
• Support financial planning for grant funding applications to support delivery of our objectives.
• Line management of the Administration Officer.
• Renew the annual insurance policy ensuring adequate cover and value for money.
• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports).
• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy.
• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them.
• Fulfil duties as assigned by the Chief Executive Officer.
• Any other reasonable duties as required by MRT.

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions. 

Candidate profile

Essential

• A financial control and reporting background, qualification or qualified by experience. 
• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations.
• Experience of financial and management reporting within a small to medium-sized organisation.
• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission.
• Experience of cash flow forecasting.
• Familiarity with Xero financial and project management software (or similar).
• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff.
• Aptitude in problem-solving.
• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail.
• Ability to work flexibly across the working week when necessary.
• Ability to prioritise and plan activities to meet strict deadlines.
• Excellent literacy, numeracy and report-writing skills.
• Excellent presentation and communication skills.
• Strong negotiation and influencing skills.
• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems).
• A reliable team player with good attendance and work performance.
• Ability to set performance objectives and ensure these are achieved.
• Excellent organisational / admin skills and attention to detail.

Desirable

• Experience in financial planning for funding applications.
• Experience of working in the charity or not for profit sector.
• Understanding of small-scale charitable trading.
• Experience of commercial contract management.
• Experience of managing an IT service provider.
• Knowledge of the Mersey Catchment.
• Good network of contacts in the sector. 

General notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This position will from time to time require work during some evenings, weekends and public holidays to meet the needs of the post. A time-off in lieu system is operated by the Trust.
• We will also require the successfully applicant to undergo a basic DBS check and provide satisfactory references from previous employers.

About London Transport Museum (LTM)

Located in the heart of Covent Garden, London Transport Museum is the world’s leading museum of urban transport and an award-winning visitor destination. But we are much more than a museum—we are a heritage and education charity with a mission to ignite curiosity and shape the future.

We inspire the next generation of engineers, designers, scientists, and creatives by engaging every primary school in London. We collaborate with industry leaders to address key urban challenges, from smart cities to sustainable innovation. We are committed to closing skills gaps, addressing gender imbalances, and creating opportunities for underrepresented communities.

We are not a DCMS funded Museum and generate 80% of our income through admissions, fundraising and commercial enterprises. We are halfway through an ambitious five-year strategy (2023–2028), focused on sustainable growth, innovation, and impact. We’re investing in people, systems, and our public offer – all with a view to becoming Future Fit and ready for our 50th anniversary in 2030.

Safeguarding is central to our work. We welcome children, young people, and vulnerable adults through our programmes and ensure all staff and volunteers are DBS-checked, trained, and confident in our safeguarding procedures.

The Role

As Chief Financial Officer, you will lead the financial strategy and operations of LTM, ensuring robust financial management, governance, and performance. This is a pivotal role on the Senior Leadership Team (SLT), reporting directly to the Director and attending all Board meetings. You will also deputise for the Director when required.

This role goes beyond traditional finance leadership. You will be a moderniser—driving transformation, leading negotiations, overseeing broader business support functions, and contribute to LTM50, including capital programme oversight. You will be the face of financial and business systems at LTM, helping to deliver a future-fit museum aligned with our strategic vision.

Key Responsibilities

• Lead the development and management of LTM’s overall budget, ensuring financial sustainability across short, medium, and long-term goals
• Oversee all aspects of financial control, governance, reporting, and compliance with statutory, charity, and TfL requirements
• Deliver timely and accurate statutory accounts, budgets, forecasts, and management reports
• Lead business support functions and liaise with TfL departments including HR, Procurement, Reward, Tech and Data and Finance
• Provide strategic financial advice to the Board of Trustees, SLT, and wider teams
• Represent LTM in financial negotiations with external partners and suppliers
• Champion a high-performing, inclusive finance team—setting clear goals, recognising success, and modelling LTM’s values
• Collaborate closely with TfL Finance to ensure alignment and efficiency
• Ensure all financial and legal obligations are met and policies are up to date and followed

The successful candidate will be a fully qualified accountant with a proven track record in senior finance leadership roles within complex organisations, and will be able to demonstrate:

• Experience at Board level and ability to work in collaboration with Trustees and colleagues;
• Understanding and experience of strategic risk management, finance audit and internal controls;
• Broad operational knowledge including digital transformation, estates, and HR;
• Experience navigating challenging financial climates and driving efficiencies.

This is an exciting opportunity for the right individual.  We are seeking a confident, dynamic and engaging individual with excellent communication skills and confidence to operate at the highest levels. Experience in the charity or cultural sector would be an advantage. If you are a strategic, forward-thinking finance leader ready to help shape the future of London Transport Museum, we’d love to hear from you.

Please submit your CV, with a supporting statement describing why you would be the best person to join this team and make London Transport Museum the best it can be. 

Recruitment timetable:

Application deadline: Sunday 19th October

Longlisting:Week of 20th October

Shortlisting:Week of 3rd November

Informal coffees with CEO:            Week of 10th November

First stage interviews: Week of 17th November

Second stage interviews:               Tuesday 25th November

To apply, please send your CV and supporting statement via the link by Sunday 19th October.

For an informal conversation about the role please contact our exclusive recruitment partner, Bryony Thomas of Allen Lane via the agency website