Digital Performance Manager Jobs

• Do you want to help build a world where everyone feels part of a community? 
• Do you have a track record of business and operations in the third sector?
• Are you an inspiring and experienced senior manager?

If you answered yes to all of the above, this could be the role for you!

We’re looking for a part-time Senior Operations Manager with extensive operational, business, Health & Safety, IT and HR experience. A member of the Senior Management Team, this person will play a vital role in enabling Time & Talents to deliver our strategy, maintain best practice and develop robust long-term plans.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.

T&T has grown substantially over the last 5 years, and we are in an exciting time for the charity. We are reviewing our long-term aims and changing local needs to ensure  programme delivery continues our extensive track record of positive outcomes. We also need to review our current contracted provision and best practices in the charity’s business and operations.

We are strengthening our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us maintain best practice in our work.

The role

In this role, you’ll:

• Hold responsibility for T&T’s internal business and operations functions
• Motivate and manage the operations team
• Contribute to the wider organisation as a member of the Senior Management Team
• Act as Deputy Safeguarding Lead for the organisation

About you

You are passionate about the power of community to connect and support people.  You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector.  You have demonstrable experience in charity finance, leadership and internal operations.  You’re an emotionally resilient and experienced leader with a growth mindset and plenty of grit.  You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. 

About us

We are an energetic, experienced, and passionate team of 18, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is part-time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please get in touch and we will be happy to speak with you.

The closing date is 09:00 Tuesday 28th May.

TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above.  We won’t assess applications without a cover letter.

INTERVIEWS: First round interviews will take place on Thursday and Friday 12th and 13th June.  Shortlisted candidates will be invited to a second interview on Thursday 20th June.

To start Mid-July: 

About Be Free Campaign:

Be Free Campaign is a dynamic mental health charity dedicated to preventing and intervening early in young people's mental health issues. We deliver impactful mental health programmes to schools, community centres, and organisations, reaching and supporting as many young individuals as possible. We are run by young people, for young people.

Position Overview:

Be Free Campaign seeks a dedicated and experienced Operations Manager to play a crucial role in managing and expanding our outreach programmes specifically focused on young people's mental health. You will be responsible for overseeing the day-to-day running of these programmes, including delivery, volunteer recruitment, administrative tasks, contributing to fundraising efforts, and providing leadership and management.

We are looking for a versatile individual who:

• Thrives in a fast-paced, dynamic environment with diverse responsibilities.

• Possesses excellent communication, interpersonal, and organisational skills.

• Demonstrates a strong understanding of young people's mental health needs and challenges.

• Is a creative thinker with a passion for mental health advocacy and social impact.

• Can work independently and collaboratively as part of a team.

• Is committed to the mission and values of Be Free Campaign.

Key Responsibilities:

Leadership and Management:

• Provide operational leadership, manage performance, maintain service quality, monitor operations, and develop staff.

• Represent the Be Free Campaign at a senior level with external partners.

• Support and assist in the delivery of the strategic direction for the organisation.

• Help ensure the sustainability and viability of current and future operations.

• Work as part of the Senior Leadership Team to develop, grow, and sustain the Be Free Campaign.

Programme Management:

• Support the development and implementation of our young people's mental health programmes.

• Assist with research and evaluation of existing programmes, identifying opportunities for expansion and improvement.

• Contribute to the development of new and innovative initiatives specifically targeting young people's mental health needs.

• Ensure high-quality and impactful delivery of the Be Free Campaign's young people's mental health programme.

• Achieve set targets for programme delivery.

Volunteer Management:

• Develop and implement volunteer recruitment strategies focused on attracting individuals passionate about young people's mental health.

• Facilitate volunteer training and onboarding specific to our young people's programmes.

• Coordinate volunteer activities and ensure their effective integration into our programmes.

Communications and Marketing:

• Develop engaging content for various channels (social media, website, newsletters) specifically targeting young people and raising awareness about mental health.

• Assist with the creation of marketing materials and campaigns focused on young people's mental health.

• Support public awareness initiatives related to young people's mental health.

Fundraising:

• Assist with the development and implementation of fundraising strategies to secure financial resources for the young people's mental health programmes.

• Identify and cultivate relationships with potential donors and grant-making bodies.

• Prepare grant proposals and reports.

• Assist with fundraising events and initiatives.

Impact Reporting:

• Compile and analyse data to create detailed impact reports for each young people's mental health programme delivered.

• Ensure accurate documentation and collection of evaluations and feedback from young participants.

Administrative Tasks:

• Undertake administrative duties necessary for the smooth operation of the young people's mental health programmes.

• Maintain accurate records, including programme schedules, volunteer details, and partnership information.

Qualifications and Skills:

• Bachelor's degree in a relevant field (e.g., psychology, social work, youth work) or equivalent work experience.

• Previous experience in programme management, preferably in a youth mental health or charity setting.

• Strong organisational and administrative skills.

• Excellent communication and interpersonal abilities.

• Demonstrated experience in volunteer management.

• Ability to work independently and collaboratively as part of a team.

• Passion for young people's mental health and a commitment to making a positive impact.

 

The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. This is an exciting opportunity for an enthusiastic team player to join our warm and friendly charity team on a full-time basis for a period of one year, with the possibility of a part-time position thereafter. Dose of Nature is in an exciting phase as we continue to receive greater funding to expand our reach. The nature of the job responsibilities may require occasional flexible hours, including some evening and weekend hours up to 6 times per year, or adjusted beginning and ending times, for example to support with monthly evening training sessions. 

Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature. We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing. Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team. 

The role is 37.5 hours per week and will involve working at Pensford Field, Kew, Monday to Wednesday from 9am-5:30pm and from home Thursday and Friday 9-5:30pm. 

The details listed below set out the main responsibilities and duties of the post, but are neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade. 

Key responsibilities and duties 

• To oversee the smooth running of the studio and field, ensuring Dose of Nature’s operational systems, processes and policies are fit-for-purpose, compliant with current legal requirements and are maintained effectively and efficiently. 

• To be the initial point of contact for all enquiries, responding quickly and efficiently to requests for information and other enquiries from a wide range of stakeholders, including clients, volunteer guides and trustees, health professionals, supporters, media, and academic institutions. 

• To be the main point of contact for volunteer guides; leading all aspects of the recruitment and induction process with the support from our Senior Administrator; and providing guidance and support to existing guides – including management of the on-going training programme. 

• To manage the programme of regular group sessions – ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring dedicated support is in place for each group and proactively managing the seasonal timetable. 

• To assist the team in monitoring performance, including preparing internal and external performance reports on a monthly, quarterly and annual basis. 

• To manage and oversee the booking system for all client appointments and to support psychologists as appropriate. 

• To manage communication and marketing materials, including maintenance of website, developing and updating printed materials including promotional leaflets, training booklets, and weekly timetable communication emails and bi-annual newsletters. Work with Senior Administrator to distribute regular communications and materials and to maintain a dynamic collection of digital copy including photos, videos and media footage. 

• To lead community relationship building for Dose of Nature, to include attending promotional and networking events from time to time. 

• To assist the Chief Executive in the implementation and continued development of the Growth Strategy, including providing regular updates to trustees. 

• To manage the internship and work experience programmes – overseeing recruitment, giving clear guidance on standards and day-to-day management support. 

• To ensure statutory compliance with Health and Safety legislation – conducting risk assessments, monitoring performance and reviewing procedures. 

• To plan and coordinate regular Dose of Nature community social events, including two half day events and monthly evening events and AGM. 

• To monitor monthly spend and budgets including payment of expenses and incoming donations. 

Person specification 

Education: Educated to degree level or equivalent 

Preferred experience (please see * below): 

• Experience of setting-up and managing operational systems and processes 

• Experiencing of collating, recording and presenting performance data 

• Experience of working with vulnerable people 

• Fluent English speaker (required) 

• Driving licence (essential). 

Skills: 

• Strong organisational and project management skills – efficient, well-organised, able to prioritise and find practical solutions to issues. 

• Well-developed skills in the ability to communicate effectively, orally and in writing – able to present complex information in a concise and accessible manner; write letters and emails; write promotional material; collate reports; proof read. 

• Demonstrated ability to provide excellent customer service and always be helpful. 

• Confident and polite telephone manner, capable of handling client and supplier interactions professionally. 

• Organised and methodical approach to planning and delivery, able to work under own initiative and manage competing priorities 

• Good level of IT literacy and competency in Microsoft Office (Excel, Outlook and Word), CRMs, and mobile devices; experience of setting up new systems and processes; competent in data analysis; keen eye for detail. 

• High level relationship building and influencing skills – engaging and confident communication style. 

• Integrity and experience of dealing appropriately with confidential and sensitive information. 

Behaviour: 

• Enthusiastic and committed to Dose of Nature’s vision and values – passionate about making a difference to the lives of people who are vulnerable and with mental health issues, through spending time in nature. 

• Warm, open and sensitive – able to create rapport, build relationships and inspire confidence. 

• Adaptable, flexible and practical – willing to roll sleeves up and do what’s needed to get the job done. 

• Committed self-starter – with a can-do attitude towards all tasks, embracing challenges with enthusiasm and determination and able to work on own initiative with minimal supervision. 

• Open to learn, receive feedback – committed to own professional development. 

• Team player – able to work collaboratively; able to inspire and motivate others. 

* If you do not fit all the criteria but have relevant skills and experience that could make you a good fit for the role, then we would love to hear from you. You do not need to have done this exact role before. 

Benefits: 

• Kind and caring colleagues who work collaboratively as a team. 

• Flexibility to work from home for at least 40% of your time. 

• Generous holiday entitlement. 

• Pension scheme. 

To apply to join our team, please submit your CV and a cover letter outlining your experience and suitability for the role. 

Programme Manager - South Central Region

Location: Home Based
Salary: £36,050 FTE
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in prison?

Our three-year strategy is working well with improvements and expansions to our delivery model, a renewed vision and mission and we want to continue to develop and grow. To support this, we are recruiting for a new programme manager to grow our programmes and contracts in our South-Central Region. This area covers prisons HMP Winchester, HMP Bullingdon, HMP Grendon, HMP Springhill, HMP Aylesbury, HMP Huntercombe, HMP Woodhill, HMP Isle of Wight and HMP Gurnsey. We are seeking proactive, committed, and enthusiastic applicants to join our team and help us continue our journey.

Working closely with people in prison, prison managers, Shannon Trust staff and volunteers you will ensure development of our criminal programmes maximising literacy and numeracy learning opportunities for people across a number of prisons and contracts in your area. 

Ideally you will have some experience of prison settings, managing teams and contract performance, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. We want to hear from applicants who can lead, drive performance and who are as committed to the cause as we are.

This is a home-based role which requires regular weekly travel across the South Central area to prisons and meetings (anticipated number of travel days are 2 days per week).

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews to be held on 27 June 2024. 

REF-214153

Senior PR Manager

Are you a passionate about public relations and looking for your next challenge?

We have an exciting opportunity to join Sue Ryder as our Senior Public Relations Manager to help raise the profile of the charity and increase the public understanding and awareness of our work and our services. Reporting to the Head of PR & Internal Communications you will develop and lead a national PR strategy for Sue Ryder, raising awareness for a number of projects, services and campaigns.

About you:

We are looking for somebody with extensive experience of working in a national media or PR team, ideally within a charity. You will have significant experience of managing reputation management issues along with supporting governmental lobbying and influencing and affecting change in policy.
Experience of delivering pro-active PR campaigns with an excellent understanding of the media and experience of managing external PR agencies. You will be a highly proficient writer with the ability to direct and manage projects with multiple stakeholder involvement..

Key Responsibilities:

· Develop and lead a national PR strategy for Sue Ryder, with the aim of supporting income generation and increasing public understanding of the charity and measured against KPIs

· Manage and lead a responsive and pro-active national PR team which operates an out of hours service

· Deliver 2 x pro-active PR campaigns per year which meet set project KPIs

· Work to position Sue Ryder as an expert commentator on end of life and bereavement care within the national media

· Manage reputation management issues with the support of the Head of PR

· Manage our current roster of celebrity ambassadors and deliver against a celebrity outreach strategy to bring additional high profile supporters on board.

· Manage the retained PR agency ensuring that projects are delivered on time and on budget and achieving agreed evaluation metrics.

· Line management of the Case Studies Manager, National PR Manager and National PR Officer

· Develop and maintain strong working relationships with colleagues across the organisation, including members of the executive leadership team.

· Manage the day-to-day reporting against the PR departmental budget

 

What we can offer you:
Competitive Benefits Package

· 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme

· EAP support scheme

· Staff discount with thousands of retailers

· Enhanced maternity, paternity and adoption pay

· and lots more. Please visit our careers website for the full list.

Closing date: 23rd May
Interview date: TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Havens hospices are headhunting for a Individual Giving Manager responsible for development, planning and delivery of giving strategies ensuring new donors are acquired and retained also ensuring donors are stewarded with effective donor pathways to maximise income and lifetime value. Additionally, to work closely with all fundraising colleagues to maximise our more sustainable streams of income and to progress all donors and supporters towards legacy giving.

About us

Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

Job description

• To work closely with the Head of Fundraising and Deputy Head of Fundraising to contribute to the development of strategy, budgets and plans across the department.
• To be collectively responsible with other Fundraising Managers for progress against strategy, budgets and plans.
• To proactively develop a culture of collaborative working in the department by effectively leading and managing a number of key fundraising projects.
• To ensure an informed Direct Mail program is delivered, maximising income through effective data segmentation, use of emotive case studies, powerful propositions and asks and appropriate donor pathways.
• To develop and lead a new approach for legacy fundraising, integrating the pathways to pledging a gift in a will through from first engagement with the charity and beyond.
• There is an option for this role to be 30 – 37.5 hour per week, rather than just full time.

We value diversity and welcome applications from all sections of the community.

Apply now!

FULL-TIME JOB VACANCY
SENIOR MANAGER, ANALYTICS AND INSIGHT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 4 June 2024

The Fundraising Systems & Data Analysis (FSDA) team of the Development and Outreach Department of Human Rights Watch (HRW) is seeking applicants for the position of Senior Manager, Analytics and Insight. The Senior Analytics and Insight Manager will be responsible for instilling a data-driven and data-informed culture to make evidence-based decisions, increase efficiencies, improve overall departmental return on investment (ROI), grow new fundraising streams, and achieve long-term profitability.

The Senior Analytics and Insight Manager will generate, improve, and analyze fundraising data, both quantitative and qualitative, from internal and external sources to produce strategic information that supports data-driven and informed decisions, tactics, and strategies that consistently maximize HRW fundraising results. This role will feed into both the quarterly reforecasts and annual budget data and supporting methodology and collaborating with the Finance team as needed for the Development department.

This full-time position will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Managing Director of Fundraising Systems and Data Analysis based in London. The Senior Analytics and Insight Manager will manage at least one direct report.

The successful candidate may have the option to work remotely but is expected to work from the office 1-2 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

Product Management Oversight: 

1. Provide strategic, tactical, and operational planning of all Business Intelligence (BI_ Systems and tools utilized by the Development Department;

2. Implement and build the BI structure of the Development Department, working closely with CRM (Salesforce) team and working with vendors as needed to understand the desired outcomes;

3. Partner with the Training & Support team to promote user adoption of BI reports by developing and implementing communication plans, training campaigns, and incentives to encourage staff engagement and utilization;

4. Ensure effective coordination and change management with Training & Support, CRM and Digital products, IT, and fundraising teams;

5. Act as the subject matter expert for all areas of fundraising reporting and respond to escalated queries and reporting discrepancies from Data Analysis Officer;

6. Develop project management processes to support the prioritization of all analysis, data selection, integration, and reporting requests, ensuring the briefing processes are understood and developing a Service Level Agreement (SLA) framework as needed; and

7. Support on Data Integrations and Application Interface Programs (APIs), including any Extract Transform and Load (ETL) processes as needed, working with the Data Quality and Integrations Officer to develop these to meet “fit-for-purpose” requirement. Support both the CRM and Digital Product Managers as needed.

Data, Analysis and Reporting:

1. Support the development and implementation of the long-term data and insight strategy for HRW which improves data quality, deepens the department’s institutional memory, and aligns with the broader HRW data strategy;

2. Develop and present actionable insights, strategic recommendations, and business intelligence from analytical output to support strategic decisions for the Development team and on investments and benchmarking activities;

3. Deliver the data and insight strategy including activity reporting, financial forecasting, specialist report development, and ad hoc analysis projects and data selections, to increase understanding of activity, supporter and financial trends and making recommendations to leadership to deliver improvements;

4. Collaborate with the Marketing Team to create data selections including recommendations on which are the best targets for direct marketing campaigns, create segments according to strategically determined criteria, data model, and develop testing plans to yield statistically significant results;

5. Work with the Fundraising Systems and Data Analysis Managing Director to build tools and reports that allow for both the forecast and budget revenue projections to be provided with ease. Create multi-year fundraising projections per main channel and audience using historical data, statistical modelling techniques, and new initiatives;

6. Collaborate with the Finance team around both the production and validation of financial reporting, including budgeting, reforecasting, and income reporting in general for the Development D Ensure that the Marketing coding / attribution processes are clearly documented and any exceptions tracked with the Revenue Operations teams;

7. Ensure that the expenditure budget for the Development Department is managed and reported on effectively, capturing the planned spending across the different teams within the department, including reporting on the actuals and investigating any variances with finance and the budget holders as needed; and

8. Ensure that the Leadership Gift data reporting can occur, through development of advanced visualizations including dashboards and ensure that hygiene initiatives are followed by supporting both the Data Quality and Integrations Officer and Relationship Manage Work with Finance on the monthly reconciliation processes.

Leadership, Training, & Support:

1. Lead improvement projects that shape the department’s effectiveness, efficiency and data-driven decision making;

2. Serve as subject matter expert to both the CRM and Digital Product Managers as they proactively assess users’ evolving system needs, priorities, capacity, and workflows, and ensure reporting needs are well articulated to inform future technology enhancements; and

3. Teach and mentor Data Analyst and Data Integrations staff to grow their capabilities within the fundraising CRM, data, and operations field.

Other:

1. Carry out other duties as required.

Managerial Responsibilities: 

1. Provide leadership, motivation, and mentorship to the Data Analysis, Quality and Integrations team, setting clear expectations, performance objectives, and providing regular and constructive feedback;

2. Foster an inclusive, creative, and positive work environment, encouraging diverse perspectives and participation in diversity, equity, and inclusion efforts, while proactively addressing bias, discrimination, and microaggressions;

3. Model inclusive behavior and consistently adhere to HRW's internal values;

4. Incorporate diversity, equity, and inclusion values and initiatives into the work of the Data Quality and Integrations team; and

5. Collaborate with staff to develop initiatives aimed at movement-building and expanding partnerships with diverse clients, donors, stakeholders, and partners.

Qualifications:

Education: A bachelor’s degree or equivalent work experience.

Experience: A minimum of five (5) years of relevant experience working in fundraising data analysis or business data analysis is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge: 

1. Fluency in fundraising practices, terminology, technologies, channels, and compliance, and the ability to translate easily between fundraising end users and technology providers is required.

2. A critical thinker with the confidence to transform data and information into structured systems and reports is required.

3. Record of generating buy-in from, and exceeding expectations of, internal and external stakeholders is required.

4. Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools is required.

5. Fluency in SQL or similar database query language is required. Experience with unstructured data is a plus.

6. Knowledge of both using and configuring Application Program Interfaces (APIs) to perform data integrations between multiple systems is required.

7. Strong understanding of Business Intelligence platforms, report and dashboard construction and data modelling and segmentation within the fundraising data context (Power BI or Tableau is Desirable) is required.

8. Hands on experience with working with INGO CRM systems is required. Salesforce experience is desirable.

9. Excellent verbal and written communication skills in English, and the ability to present complex issues in a clear, concise and persuasive manner to business and technical professionals, and to staff for whom English is not their first language is required.

10. Ability to work collaboratively and build trust with diverse stakeholders globally, including staff for whom English is not their first language, is required.

11. Strong understanding of nonprofit fundraising processes, strategies, and best practices is required.

12. Experience in vendor management is desirable.

13. Detail-oriented with excellent problem-solving and troubleshooting skills is required.

14. Ability to work collaboratively with diverse stakeholders and teams is required.

15. Strong project management skills and the ability to manage multiple priorities is required.

16. Demonstrated experience managing teams ensuring motivation and high-performance levels is required.

17. Demonstrated ability to manage multiple priorities and work in a fast-paced environment is required.

18. Advanced knowledge of Microsoft Office software, particularly Excel, is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. HRW offers a relocation assistance package and will assist employees in obtaining necessary work authorization, if required; citizens of all nationalities are encouraged to apply. If this position were to be based in the United States, the salary range would be USD 88,000-96,000. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 4 June 2024 by visiting our online job portal at HRW official website and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

If you are experiencing technical difficulties with your application submission, or if you require a disability-related accommodation e-mail us. Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. Human Rights Watch does not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, sexual orientation, or criminal record. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

Job Purpose - Project Delivery Manager 

Responsible for the overall management of a defined project(s); establishing the membership of a cross functional project team; ensuring that the work is done within agreed time, cost, and quality tolerances; ensuring execution; ensuring post project evaluation.

Dimensions

• The post holder will have a high degree of autonomy to deliver project(s) benefits.
• The post holder will have matrix management responsibility for project team members.
• The post holder will have responsibility for the effective management of allocated project(s) and associated budget (Budget will vary depending upon the size / scale of the project implementation).

Key Result Areas

• Deliver the definition, planning, development, and operational implementation of a new system(s) across the organisation.
• Developing the Project Initiation Document for Sponsor sign off that ensures effective estimation of cost, timescales, and resource requirements, including a detailed Quality Plan.
• Active management of project progress, scope, budget, risks, issues, resources, dependencies, stakeholders, vendors, and requirements throughout the project lifecycle, escalating to the Project Sponsor, as appropriate.
• Ensuring that Delivery Partners produce robust and realistic detailed project plans which enable critical path analysis, ensuring action is taken where these deviate from agreed tolerances.
• Manage supplier relationships – Using strong negotiation and influencing skills, you will ensure that suppliers / vendors keep to project delivery plans, that SLAs / KPIs are met, and that performance / delivery remains at a high standard. You will lead in the resolution of any blockages / challenges.
• Assuring and overseeing the effective management of all project workstreams to agreed quality criteria throughout the project lifecycle.
• Assuring and overseeing the development and execution of a stakeholder engagement plan to manage relationships, ensuring buy-in, timely involvement and commitment of key stakeholders.
• Put in place governance and control structures for the design, implementation and management of business process, infrastructure, data/data quality design.
• Ensure that robust frameworks are in place for User Acceptance Testing by systems users, project members and maintain oversight/approve resolution plans and changes.
• Support the Head of IT / Director of IT in contract management.
• Assuring the project(s) are managed according to best practice principles and appropriate governance is in place.
• Assuring and overseeing the provision of accurate and timely reporting to the Project Board, PMO and Digital Steering Group

Person Specification Essential Requirements: 

Skills and Knowledge: 

• Excellent Knowledge of project management methodologies – Prince 2, Agile.
• Excellent knowledge of business process re-engineering methodologies, approaches and tools.
• Highly organised; ability to work with minimal. supervision to tight deadlines and manage others within a project environment.
• Excellent leadership skills, knowing how to take charge.
• An effective communicator with the ability to adjust style depending upon the audience.
• Effective negotiation skills; experience of working with multiple stakeholders at all levels.
• High level of commercial awareness with the ability to confidently manage a substantial budget.
• Ability to solve problems quickly.
• Proficient in a range of project management software tools including MS project, Excel and PowerPoint

Values and Attitudes: 

• Takes personal responsibility and holds others to account.
• Is solution focused and has a “can do attitude”.
• Is able to inspire others with their passion and enthusiasm.
• Demonstrates honesty and integrity and demonstrates through their behaviors the organisational values.
• Embraces change, viewing it as an opportunity to learn and develop.
• Accurate and methodical in approach to work

Experience: 

• At least 5 years’ experience project managing large scale system/CRM implementation projects.(MS Dynamics)
• Proven track record of re-engineering existing business processes.
• Proven ability to drive change whilst maintaining strong stakeholder relationships.
• Proven ability to deliver large scale implementations on time and to budget.
• Experience of managing cross functional teams.
• Experience of working with external suppliers.

Qualifications & Training: 

• Educated to degree level or equivalent.
• Project Management qualification e.g. Prince2/Agile

Other: 

• Must be a driver with own method of transport and a clean, valid driving licence, willing to travel to other sites, when required.

Additional Project Information:

You will be leading on the implementation of a real-time care management system built on a Microsoft Dynamics platform. This will be a major opportunity for the organisation to completely reengineer our front-end processes, enabling our support staff to capture data at the point of activity and eliminating paper. Also provide robust management information to effectively monitor the quality and compliance of the services we provide to the people we support. This will assist us in our ambition to be the sector leader in quality, value and personal outcomes.

If you feel you have the relevant skills and experience and are interested in managing this groundbreaking project for a fixed term 18-month contract, we want to hear from you now!

EduSpots is an innovative, dynamic, and community-driven UK and Ghanaian registered charity which connects, trains, and equips voluntary community educators to drive community-led change through education spaces named ‘Spots’. Our vision is of our world where communities unite to create the futures they want to see, through education.

Since 2016, through collaborating extensively with over 250 local volunteers, who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’, with a strategy to support them in moving towards our ‘Dream Spot Model’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have relevance in settings across the world. 

Our Ghana-based programmes team creates collaborative learning opportunities through three leadership programmes for volunteers: the Ignite, Catalyse and Peer Mentoring Programmes. These enable them to lead EduLit, EduSTEM, EduKidz and Ignite Equity clubs, alongside locally designed education projects, reaching over 10,000 students of all ages annually. Read our 2022 Impact Report here. 

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last year. In 2024, we are launching our new Catalyse Leadership Programme, alongside developing an EduSpots app to enhance data management and programme management at the community level, alongside a wider digitalisation process through the distribution of tablets across the network. 

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the Their World Scale-Up Innovation Prize. In 2021, our Founder/CEO was a Finalist in The Varkey Foundation’s  UNESCO-backed $1 million Global Teacher Prize. 

We are excited by our future. Do visit our website for further information. 

About this role

We are looking for an experienced and dynamic fundraising professional, with a proven track record of income generation and a strong ability to develop impactful relationships with the skills to bring aligned individuals and organisations into our long-term EduSpots community. The post holder will be creative, passionate and self-motivated, with strong marketing and communications skills, able to design and implement strategic fundraising approaches. 

In this role, you will take on responsibility for identifying, creating and delivering impactful fundraising strategies that enable us to generate further relationships and income in support of our programmes. 

You will oversee the development of our individual giving and monthly giving strategies and further develop relationships with schools, corporate organisations and NGOs, with a focus on resource acquisition (e.g. books, electronic devices) alongside fundraising. You will also play a supportive role in events and campaigns, and work closely with our Head of Communications to ensure our marketing and communications strategy is integrated with our fundraising aims. Currently, we already have a trusts and foundations manager, but would welcome applicants with experience of trust fundraising. 

We are an innovative, flexible and creative team, where all ideas are welcome and a strong teamwork ethos which ensures that fundraising is integrated into our overall strategy thinking, with staff in UK, Ghana and Nigeria working closely together. The role offers an exciting opportunity to make a tangible and immediate difference, with our inspiring Catalysts and remarkable stories of local change on a low-cost model, making working for EduSpots a rewarding and impactful experience. 

EduSpots is an equal opportunities employer and is also committed to the safeguarding of children & vulnerable adults. Appointment will be subject to child protection screening appropriate to the post.

Main Duties and Responsibilities 

The key responsibilities of this role are to:

• Develop our individual giving and monthly giving strategies, including:

  • Ensuring we have the right tools in place.

  • Strengthening thanking and communications to existing supporters.

  • Trialling new strategies for outreach to new audiences.

• Organise occasional fundraising events (e.g. face-to-face events in London; virtual events and fundraising challenges).

• Support organisation and delivery of appeals and campaigns (e.g. the Big Give).

• Support the development of impactful relationships with schools, universities, corporates and NGOs for fundraising and resource acquisition (e.g. books, digital devices, science equipment). 

• If time and experience, possibly support grant applications. 

• Line manage, and provide support to, the intern/s (fundraising). 

Other

• Ensure all administrative tasks relating to the role are carried out accurately.

• To comply at all times with the organisation's policies, procedures and performance expectations of staff as set out in the Staff and Volunteers Handbook.

• To ensure compliance with data protection legislation.

• Any other duties as may be reasonably required under the role.

Skills, Experience and Attributes

Essential

• Proven track record of successful income generation from individuals or communities - ideally in a similar education / international development organisation 

• Experience of developing and maintaining successful income generating relationships (e.g. with schools, corporates, individuals, communities)

• Experience of digital marketing to engage new charity supporters / donors (including using paid advertising and innovative engagement techniques)

• Experience of email marketing and donor conversion strategies

• Strong communication and marketing skills, ideally with basic design skills (Canva)

• Ability to work effectively in a remote based role with minimal day-to-day support 

• Outstanding interpersonal skills 

• Excellent written and verbal communication skills 

• Ability to use own initiative and work to tight and competing deadlines

• Ability to effectively manage workload and prioritise tasks 

• Good IT skills - Google Suite, Microsoft Office, Zoom, Canva, Social Media 

• Alignment with EduSpots’ core values of care, passion, teamwork, sustainable impact, community leadership and play. 

Desirable

• Experience of writing compelling and successful funding proposals 

• Experience of managing and reporting to funders 

How to apply:

Please send your CV along with a covering letter (max 2 pages) explaining your interest in EduSpots and how your skills, experience and attributes meet the criteria we are looking for. Please send your application to Cat Davison, EduSpots Founder & CEO by email.

Deadline for applications: Noon on 30th May 2024.

Location:  Flexible – London hybrid or remote (with an expectation of some travel to London approximately once a month)

Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

We’re looking for a passionate and engaged Social Media Officer to join our Digital team. You’ll be a key member of our team, helping to increase our community engagement and grow our reach. With responsibility for the day-to-day scheduling of our social media channels including Facebook, Twitter, Instagram, LinkedIn, and YouTube – you will be the eyes and ears of the charity for all things social.

You’ll complete tasks quickly and efficiently, schedule and update content for all our social media channels and be on the ‘front line’ in terms of engaging with our amazing BCUK community. This is a fantastic opportunity for someone looking to grow their digital and social media experience, bring creative energy to the team and make a real impact.

 

Marketing & Communications Manager

Location

·Aylesbury, Buckinghamshire with travel to our centres across Buckinghamshire if required.

Tuesday to Thursday - Office Based

Position in the Organisation

· Reports To: Development Director

· Line Management: Marketing Executive

· Works with: The wider Action4Youth staff team

Main Purpose and Scope of the Role

The Marketing and Communications Manager will be highly motivated, and results driven. You will play a pivotal role in developing and implementing a strategy to enhance Action4Youths profile. This role is key in promoting brand awareness, engaging audiences, driving traffic and will enable the success of increased sales and fundraising.

You will lead on the creation of engaging content plans to promote Action4Youth’s work to multiple audiences, across multiple channels including PR, web, social media, e comms and print to increase engagement amongst partners, supporters and donors.

This job combines management responsibilities with being hands on and will suit someone who thrives in a fast-paced environment and who is practical and able to get things done effectively.

Key areas of responsibility:

Strategy

• Supported by the Development Director, lead on the development and implementation of our marketing and communications strategy to position the charity and influence its many audiences.
• Develop engaging campaigns and events, from inception to implementation, to grow brand awareness, sales of our programmes and facilitate community fundraising.

· Lead on the formation of engaging and creative project plans to activate successful campaigns across all channels.

Marketing

· Take overall responsibility for the production and implementation of creative and compelling multimedia content, including, scheduling, reporting and analysis for driving and improving results.

· Analyse and report performance metrics and insights by producing regular performance, reach, engagement, conversions, and ROI reports in order to monitor the effectiveness of digital activity.

· Ensure the website works for optimum customer and visitor journey to improve analytics and ensure content and pages are easily accessible.

· Create and co-ordinate digital advertising and email marketing activity to support campaigns and organisational goals and provide reports to monitor effectiveness.

• Collate and prepare all marketing materials for a range of print collateral to support the charities work and define distribution and dissemination channels.

Communications

· Be the PR and media lead by planning, developing, and implementing PR and media strategies.

• Generate story-worthy press releases to facilitate coverage, increase awareness of all areas of service provision and elevate campaigns.

· Work collaboratively with the media and build strong relationships with key press and community figures via networking and events.

• Plan press and photo opportunities and attend events to optimise engagement.
• Develop and implement regular E-comms to different audiences by building strong and compelling email campaigns.

Other

· Monitor and report on performance against monthly KPIs and objectives and ensure planned expenditure is within budget.

• Monitor and evaluate the success of all marketing activities and use outcomes to inform and shape the future of our initiatives.
• Oversee media monitoring systems
• and ensure compliance with GDPR/Data Protection.
• Line manage the Marketing Executive and provide effective support and development.
• Work closely with Senior Management Team and other Action4Youth colleagues to effectively prioritise communications from the charity.
• Proactively build relationships with the wider statutory and voluntary partners across the charity’s areas of operation.

General Responsibilities

· Display a commitment to equal opportunities and the protection and safeguarding of children, young people and vulnerable adults.

• Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.

· Manage your workload which includes meeting targets and deadlines in line with the Action4Youth Performance Management System.

· Work within the guidelines of Action4Youth policies and procedure.

Skills, Experience and Knowledge

At least 5 years’ experience in a PR and /or marketing function (agency or client).

A proven track record of managing media relations and planning successful PR campaigns.

Extensive knowledge of digital media across all platforms, including web, socials and E-comms and implementing and managing campaigns.

Experience of developing and delivering multimedia campaigns to multiple audiences.

Experience of managing budget planning and allocating resource.

Strong written and verbal skills across all delivery platforms: PR, socials, web and E-comms. With the ability to write creative and engaging copy.

Experienced in using scheduling tools such as Hootsuite and Later (Desirable)

Experience of collating and utilising analytics to inform future development.

Experience of leadership and managing and developing a team.

Experience of the charitable sector. (Desirable)

Excellent interpersonal and communication skills, with a proven ability to build and maintain relationships.

Experience of creating compelling and engaging marketing collateral through software such as Canva. (Desirable)

Qualifications

Educated to degree level

Evidence of professional development/Masters degree and CIPR or CIM (Desirable)

Personal Attributes

Driven to succeed, you will be able to work under pressure, be self-motivated and hold yourself accountable.

Personable and strong team player with the ability to work practically with a hands-on attitude.

Excellent at building effective working relationships across our teams.

Job Types: Full-time, Graduate

Benefits:

• Company pension
• Work from home 2 days a week

Schedule:

• Monday to Friday

Education:

• Master's (preferred)

Experience:

• Marketing: 5 years (preferred)

Work Location: Hybrid - Home 2 days, Office 3 days

The Network Systems Manager maintains an overview of all DCS (Data Collection System) related activity and is responsible for ensuring that the development, maintenance and technical changes are conducted succinctly and delivered successfully in line with strategic goals across the entire organisation. 

Role responsibilities 

• To design and deliver a roadmap for the development of the Data Collection System, in line with the Trussell Trust’s strategic goals, and in collaboration with key stakeholders. 

• To manage the acquisition of DCS projects/changes, assessing value to different user groups using qualitative and quantitative analytical data to plan future support and development requirements of the system 

• Project management of large scale changes to the DCS and related systems, including the creation of project documentation, providing a consistent and accessible monitoring process for internal stakeholders. 

• To maintain and provide expert knowledge of the DCS across the organisation monitoring and reporting on key changes and development, user performance, stakeholder feedback and data requests.

• To work closely with the Network Services Manager in; providing a point of escalation for user and team technical support; offering support to project leads in the communicating of changes, development, testing and implementation of DCS-related activity. 

• Manage the day to day relationship with the system developers (Bit Zesty) to ensure support hours are appropriately used to maintain, update and fix bugs, and that all work (including projects) is delivered within budget and in a timely manner. 

• Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.  

Person Specification 

Technical skills and minimum knowledge: 

• Cloud hosted database systems

• Technical support

• Excellent at communicating technical requirements and changes to different audiences 

• Project management experience 

• Ability to manage multiple projects and work to tight deadlines 

• Knowledge of requirements under UK GDPR 

Behaviours and competencies: 

• Demonstrate a commitment to the values of the Trussell Trust 

• Role models inclusive behaviour, values and leadership 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds  

• Excellent verbal and written communicator

• Ability to work effectively with different people and teams of people 

Deputy Service Manager - Banbury

Location: Banbury
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 26 May 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

-You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
-You need good IT skills and experience of maintaining records to be a success in this role. ???????
-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

???????For more information on the role and responsibilities, please refer to the job description & person spec.

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213 688

Service Manager - Montpelier, Bristol

Location: Bristol
Discipline: Care and Support
Job type: Permanent
Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration.
Expiry date: 31 May 2024 00:59
Startdate: ASAP

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a manager with Hft and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- and more

What will you be doing?

As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.

As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.???????
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

???????For more information on the role and responsibilities, please refer to the job description & person spec.

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213691