Dogs Trust Jobs
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Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for 30 years.
Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.
Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.
Funding from trusts and charitable foundations is vital to our charities ability to provide its vital, life saving work. Support Dogs is going through a period of growth and is looking for an experienced fundraiser to provide support to help us to reach further and maximise opportunities as our existing post holder takes maternity leave.
Love dogs? Are you customer focused? Do you want to make a difference to dog owners in your community and improve dog welfare?
We are looking for people from all kinds of backgrounds who are passionate about working with owners to understand the best way to train and form the strongest bond possible with their four-legged friends. You will be working alongside and under the supervision of the Head Coach to provide dog training classes to the general public.
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Dog School plays an essential part of achieving positive change in the community; aiming to prevent the development of problem behaviours in dogs which may lead to relinquishment or euthanasia. Our teams provide positive, high quality, welfare friendly advice on dog training and behaviour during our fun, educational classes. Using only reward-based methodology, the Dog School aim is that each dog leaves the school with the ability to follow basic cues and behave well in everyday settings.
Working alongside, and under the supervision of the Head Coach, you will help to organise and teach a minimum of 15 dog training classes per week (both online and in-person) to the public, where necessary providing support on 1 to 1 basis to participants who may be struggling with specific training elements. You will also assist with all administrative duties and, acting as a Dogs Trust ambassador, you will promote Dog School in the local area through networking with relevant local businesses and targeting potential local events.
With an understanding of dog training along with excellent communication you be self-motivated with huge amounts of energy and strong interpersonal skills. You'll be passionate about helping dog owners better understand their pets with the aim of encouraging a positive long-term dog-owner relationship and will be capable of dealing with them in a sensitive, effective and polite manner. You will also need a full manual driving licence.
We want our coaches to be empowered and able to lead classes and work alone in the future, therefore we provide lots of opportunities for ongoing development. All team members are developed towards their APDT (Association of Pet Dog Trainers) assessment and ongoing membership is paid for. We also offer comprehensive training packages focusing on Dog Training, Customer Service, Presentation Skills, Key Management Skills and Media training to help you make a difference. Did we also mention that there is loads of scope for progression into Head Coach positions and other areas of the business?
So, if you want to make a difference to your local community and are interested in working in a dynamic forward-thinking team at the forefront of dog welfare where you will have opportunities for furthering your skills with continuing professional development, we would love to hear from you!
Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY button
The client requests no contact from agencies or media sales.
We are looking a Major Gift Development Manager with experience of working with high-net-worth individuals, to join our passionate and ambitious team and help us raise vital funds for the work we do to support dogs and their owners in the UK and internationally.
About this job:
As Major Gift Development Manager, you’ll:
- Manage a portfolio of existing major donors and prospects and ensure a first-class cultivation and stewardship journey with Dogs Trust.
- Attend meetings with existing and new donors, developing bespoke, personalised written communications and proposals that fit with Dogs Trust’s brand.
- Manage and develop relationships with key internal and external stakeholders, such as other teams across Dogs Trust and VIPs.
- Support the Major Gifts Team Manager in delivering the major donor elements of the fundraising strategy.
About You:
With a proven track record of personally securing major gifts from individuals, you will be an excellent communicator capable of engaging with different audiences. Working as part of Philanthropy, Corporate, and Trusts, you will be responsible for stewarding existing major donors in London and the Southeast and recruiting new high-net-worth supporters, through creative engagement techniques and developing transformational relationships.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances. If you have a genuine passion for dog welfare and are looking to join a team of professional and driven colleagues in an upbeat and collaborative environment, please apply now.
We have an exciting opportunity for an Individual Giving Innovation Manager to play a key role in our growth ambitions driving forward the product develop to fulfil the gaps in our fundraising portfolio but also to identify and develop the opportunities in new value exchange products that will make us more relevant to a dog owners and dog lovers, of all ages.
About this job:
As Individual Giving Innovation Manager you’ll:
- Use audience insights and market and cultural trends to drive the innovation process for the development of products and propositions.
- Own and manage the product development pipeline, ensuring that all internal stakeholders understand the requirements and timelines for development.
- Lead the product development process through collaborative working across the IG department getting new products to the point of launch, writing business cases and leading technical requirements.
- Be responsible for development and embedding a culture of insight driven innovation across the IG Fundraising teams.
About You:
With experience in running innovation and product development process you will be an excellent communicator with an ability to influence internal stakeholders at every level. Great at managing relationships with suppliers you will be confident in prioritising multiple opportunities and engaging with teams to support the innovation pipeline.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the Team:
The Individual Giving department is part of the Fundraising and Marketing Directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize led fundraising, community and events and legacy and in-memory. Our collective ambition is to build on our already successful portfolio of fundraising products and grow and diversify our income by 25% over the next five years through engagement and value exchange so that when people think dog, they think Dogs Trust.
In return for all of this, we have a comprehensive benefits package, which includes excellent annual leave, Perkbox and pension allowances, and you will you join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dogs.
Please note that this is a 2-year fixed term contract.
Are you a Vet looking to make a difference? Do you want to help us design optimal evidence-based treatment for the dogs in our Care?
We have an exciting opportunity for a Veterinary Behaviourist (Clinical Behaviour Services) to work on providing an internal referral service for behavioural medicine, recommending treatment protocols, monitoring patient progress, and assisting with more complex cases as required.
What does this role involve?
As Veterinary Behaviourist you’ll:
- Work with the Community Clinical Animal Behaviour and post-adoption support teams in devising the optimal behaviour rehabilitation strategy for dogs in their care while liaising with external veterinary practices as required to support the work of clinical teams.
- Support and advise staff across Dogs Trust on matters relating to psychoactive medication and links between disease, physiology and behavioural signs, under the direction of the Head of Clinical Behaviour Services.
- Provide behaviour consultations to owned dogs with behaviour problems especially those with a medical component that requires specialist input.
- Assist with staff training through workshops, clinical case reviews, mentorship and conferences.
About you:
With a good knowledge of dog behaviour, training and welfare you will have a veterinary qualification with postgraduate experience as a veterinary surgeon. With basic knowledge of statistical methods and ability to evaluate published research you will have enthusiasm for professional development, research and developing specialist skills in veterinary behavioural medicine.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the Team:
Canine behaviour knowledge and practice is central to rehabilitating dogs within our rehoming centres, and for the provision of Dog School training and education classes. Science led behaviour knowledge also informs a range of other areas of Dogs Trust activity, including campaigns, international projects and the work of the education teams. The role of the Clinical Behaviour Services team is to provide clinical behaviour services for members of the public including adopters of Dogs Trust dogs and in association with Dog School.
Please note that the interviews for this role will take place around 28th May.
This is a 12-month maternity cover position.
Do you love dogs? Are you an experienced major donor fundraiser?
We are looking for a Major Gift Development Manager with experience in building relationships with high-net-worth individuals to join our passionate and ambitious team to raise funds for our work in Scotland. It's an exciting time to join us with an ambitious £30m multi-year fundraising campaign underway featuring two major centre redevelopments taking place at our Glasgow and West Calder centres and the ambition to scale up our services across Scotland.
About this job:
As Major Gift Development Manager, you’ll:
- Manage a portfolio of existing major donors and prospects and ensure a first-class cultivation and stewardship journey with Dogs Trust to secure five and six figure gifts.
- Attend meetings with existing and new donors, developing bespoke, personalised written communications and proposals that fit with Dogs Trust’s brand.
- Manage and develop relationships with key internal and external stakeholders, such as other teams across Dogs Trust and VIPs.
- Support the Regional Major Gifts Team Manager in delivering the major donor elements of the fundraising strategy.
About You:
With a proven track record of personally securing major gifts from individuals and a strong understanding of philanthropy fundraising, you will be an excellent communicator capable of engaging with different audiences. Confident and credible, you will have the ability to form strong relationships with existing donors and the tenacity to build networks to find new supporters who can support our work with major gifts. You will have attention to detail and the ability to research and match criteria from donors to Dogs Trust activities and events. Driving license is also required.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances. If you have a genuine passion for dog welfare and are looking to join a team of professional and driven colleagues in an upbeat and collaborative environment, please apply now.
JOB TITLE: Assistance Dog Trainer
LOCATION: Based out of our Training Centre in Great Horwood, near Milton Keynes with responsibility for puppies placed with socialisers in Buckinghamshire, Oxfordshire, and Northamptonshire (with possible travel outside these areas from time to time)
JOB TYPE: Full-time permanent, with occasional evenings and weekends required
REPORTS TO: Assistance Dog Training Coordinator
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field.
Responsibilities
Training and Development of Puppies
- Take responsibility for a group of puppies allocated to socialisers living in your geographical area.
- Provide training that meets the charity’s quality standards and in accordance with timescales and targets.
- To deliver effective training by holding puppy classes, 121’s and home visits with socialisers in your geographical area.
- To prepare the puppy to be a Medical Alert Assistance Dog, using positive reinforcement techniques to teach desired behaviours and modify unwanted behaviours.
- Regularly monitor progress of the puppies in your area and provide detailed, evidenced feedback to the senior team within Dog Supply and training.
- Support and assist with the potential matches for a particular assistance dog partnership and in consultation with the Assistance Dog Training Coordinator, provide any client specific training needed prior to the match.
- Conduct regular training sessions with assistance dogs in training in various environments to ensure they are confident and responsive in real-world settings.
Socialiser Support
- Be the first point of contact for the socialisers in your area, which will include guidance, support and instruction to socialisers on effective work and training with their assistance dogs.
- Provide general health care advice within your core working hours.
Socialiser Recruitment
- Assist in the recruitment of new volunteer socialisers.
- Carry out home checks to assess prospective new socialisers.
Other
- Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records.
- Support the charity’s fundraising, communications and volunteering teams as required, specifically in relation to your area.
- From time to time you may be required to have a dog live with you for additional training for a set period.
- Share best practice with colleagues across the charity.
- Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.
KNOWLEDGE & EXPERIENCE
We are looking for someone with the skills, experience and passion to join our team of trainers responsible for organising and monitoring the progress of our puppies and young dogs to ensure they receive the highest standard of socialisation and early training, thereby maximising their chances of becoming a Medical Detection Dog.
- Experience in training Assistance Dogs.
- Minimum of 1-2 years of experience in dog training
- Basic theory of practical dog training.
- Law in relation to dogs.
- Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age.
- Dog and human psychology.
- Health and safety implications of dog and socialiser handling.
- Experience and understanding of ADUK and ADI regulations.
SKILLS AND ABILITIES
- Ability to demonstrate high quality judgement and a proven track record in relation to the following:
- Dog training matters including the analysis of temperaments, appropriate training methods and requirements necessary to maintain public perception in assistance dogs.
- Solutions to training and behavioural problems.
- Socialiser training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed,
- Strong and clear teaching and instructing skills.
- Ability to plan work, be organised and ensure that time is utilised effectively for yourself, colleagues and socialisers.
- Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers and other colleagues.
- High level of IT literacy and report writing skills including experience of using Microsoft based programs such as Outlook, Word, Excel, Internet Explorer and Power Point.
PERSONAL ATTRIBUTES
You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as able to motivate yourself.
You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem solving and making appropriate responses to new ideas and unexpected situations.
Our Values & Behaviours
There are a few key values that we believe are important in the workplace:
- Respect
- Cooperation
- Honesty
- Fairness
Based on the values listed above, we encourage the behaviours below in the charity:
- Respectful communication
- Cooperating with others
- Honesty in all interactions
- Fairness in decision making
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service
- 5% Employer Pension Contribution
- Salary Sacrifice Pension Scheme
- Free On-site parking
- Life Insurance
Finally, the successful candidate will also be expected to:
- Hold a full UK Driving Licence
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
- Work some evenings and weekends
Assistance Dogs UK acts as an umbrella body for accredited assistance dog organisations. The Charity seeks to advance the education of the public and service providers about assistance dogs, and the rights of people who rely on them.
ADUK is a small but growing charity hoping to make a big impact for our already highly engaged members. Members work with us collaboratively to share their experience and knowledge, and this enables us to meet our charitable objectives and advance the industry.
ADUK is looking for an experienced and dedicated professional to be part of our ambitious team at a key time for the charity. In this new role, our Policy and Campaigns Manager will develop our policy positions and further our campaigning aims to promote standards-based approaches to the training and welfare of assistance dogs, and to facilitate better access for all those who rely on these highly trained dogs.
This is a new role so we are seeking someone who will be inspired by our work and be excited about making it a success.
PLEASE NOTE THAT THE CLOSING DATE FOR THIS POST IS 3RD JUNE 2024
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie petitioner needs). To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.
Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.
An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.
MAIN DUTIES AND RESPONSIBILITIES:
i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.
ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided.
iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.
iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.
v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-
a) Dog Walking
Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.
b) Home Checks
When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).
c) Short Term Fostering (stf)
To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.
If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.
If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.
d) Long Term Fostering (ltf)
Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.
e) Pet Care
When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.
f) Talks
To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.
g) On-call
To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line. Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable. A day in lieu will be given for working bank holidays.
Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday.
On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all petitioners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of older and/or terminally ill people and their pets.
To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.
To raise a computerised record or case to log the call.
To help support the department with any administration process including inputting information on to our database.
This post will require a good overall understanding of the needs of older people and their pets.
MAIN DUTIES AND RESPONSIBILITIES:
i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case.
ii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.
iii. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.
iv. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.
Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all Owners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
This vacancy is based in our Head Office in Hayle, Cornwall and we will be looking to fill the position as soon as possible.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.