Education manager jobs

About us and our ecological work

We are a small but growing UK-registered charity which undertakes projects that protect and restore wild landscapes, helping to provide a future for all life on earth. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that protect and restore wild, natural landscapes. 

Our ecological work spans two exciting fronts: restoring missing species through projects like The Missing Lynx, Pine Marten and White-Tailed Eagle reintroductions in Northern England; and securing the protection of ecological restoration sites as a Responsible Body for conservation covenants through which we aim to set the gold standard, supporting ambitious, mission-aligned projects such as Nattergal’s High Fen site.

About the role

We are seeking to hire a dynamic and passionate Senior Ecologist to join The Lifescape Project, to play an integral role in the restoration of charismatic species to the UK and in landscape scale habitat restoration.

As a Senior Ecologist, your work will cover two distinct areas which are broadly: BNG-associated site assessments; and practical planning and feasibility aspects of species reintroductions.

Salary: £40,000 - £42,000 per annum, depending on experience + benefits.

Hours: Full-time, 40 hours per week.

Contract: Fixed-term contract for 12 months initially.

Location: Remote working with site survey work and some UK and international travel.

Please refer to the job description for further information about the role.

To apply, please email a CV and covering letter (each no longer than 2 pages of text) outlining how you meet the person specification and why you should be considered for this role.

Closing date: 9.00am on Monday 20 October 2025.

The role will commence as soon as possible.

We are looking for a dedicated and proactive Grants & Partnerships Fundraiser to help grow our support for some of the world's most marginalised children.

At Children on the Edge, we envision a world where every child thrives, no matter their geography, ethnicity, gender, or caste. Working hand-in-hand with communities in Bangladesh, India, Uganda, Myanmar, and Afghanistan, we support children in some of the toughest situations.

About the role

In the role you will be working with the Grants Manager to maximise funding from foundations and grant-makers (currently around £800,000 p.a.) and to support our partnerships with high-net-worth individuals. You will manage and grow a portfolio of funders while identifying and nurturing new relationships.

You will be responsible for prospecting new opportunities, writing compelling applications, and creating insightful narrative and financial reports to help us sustain a broad base of restricted and unrestricted funding for our work. This is a fantastic opportunity for a motivated fundraiser to join a small, dynamic organisation and champion community-led programmes that create protective environments full of hope, life, colour, and fun.

About you

To be successful in this role, you will have an interest in and understanding of community-led international development and a passion for Children on the Edge's approach.

You'll have excellent communication skills, a proactive and collaborative approach, and enjoy creating compelling applications and reports for funders. You should be results-driven and have the self-motivation and drive to meet deadlines, and an aptitude for financial reporting will be helpful.

We are responsive and adaptive at our core. There is no "one-size-fits-all" approach here; we tailor our programmes to the unique needs of each community we partner with. To thrive in this role, you will also need to be a flexible and adaptive problem-solver, and be motivated to learn from others.

For full details see our Job Pack.

Join Our Leadership Team: Head of Service Delivery and Standards

Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 40k+ Competitive, based on experience
Contract: Permanent

Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?

At Age UK Sheffield, we’re not just a service provider—we’re a movement that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.

About the Role

This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development, and strategic leadership of our operational services, including:

• Independent Living coordination
• Hosptial Discharge
• Dementia support
• Information & Advice
• Paid-for home support services

You will be the organisational lead for safeguarding, health and safety, and quality assurance, ensuring that services are safe, high-performing, person-centred, and continuously improving.

About You

You will be an experienced senior leader with a background in social care, health, or the voluntary sector. A confident people manager, you’ll be skilled at getting the best out of teams while maintaining a strong grip on performance, contracts, compliance, and culture.

You're equally at ease in a boardroom presenting KPIs to trustees as you are chatting to customers at a dementia café. You’ll bring:

• Proven experience in managing innovative, high-quality frontline services
• Strong leadership and people management capabilities (our team includes over 90 staff and 100+ volunteers)
• Confidence in safeguarding, health and safety, HR, and quality standards
• A collaborative, flexible, and values-driven approach to leadership
• Excellent IT and data literacy and a strong understanding of contractual performance

Why Work With Us?

• You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
• We offer flexible working hours and hybrid working options following a comprehensive induction.
• 30 days annual leave (plus bank holidays)
• Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.

Ready to Lead Change?

If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.

Apply by: 9am on Monday 15th September.  Interviews will be held during week commencing 22nd September

For an application pack please go to the ‘Recruiting’ page on our website

Join us. Lead with heart. Deliver with purpose.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a new role which will help to deliver a pilot strategy to grow long-term sustainable income by enhancing Breast Cancer Now’s on-the-ground presence locally.

Joining the relationship fundraising team and working closely with the high value partnerships team, this role is responsible for cultivating new long-term relationships and, in turn, driving fundraising income.

Uniquely, the post holder will help to implement a large-scale trial to further grow Tickled Pink, an award-winning partnership between Asda, Breast Cancer Now and CoppaFeel! which has raised over £100m. The goal is to grow both engagement and future income by directly supporting colleagues across Asda stores in their local area.

In addition, this role will establish and grow a portfolio of supporters in the northwest by cultivating relationships with new and warm supporters including individuals, clubs, societies and local companies. It will also line manage two community fundraisers based in Scotland. 

What’s special about this role is that you’ll be working alongside a supportive, innovative and fun team which has delivered continued growth in fundraising over the last five years.

The is the first time the charity has had a community fundraiser locally based in the northwest. It is one of five new roles being introduced as part of the pilot, and the goal is that they all become permanent. 

About you 

You’re a pro at cultivating long term relationships with a variety of new supporters to generate income, and have great community fundraising experience working with individuals, local companies and clubs and societies.

You’re proactive and can work in a flexible and agile way; perhaps you’ve helped to deliver successful pilots in the past. You’re solution focused and experienced in developing and delivering ideas to grow income and engagement in the short and long term.

With great communication skills, you’re a team player and love working independently as well as part of a large team with various stakeholders.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This is a remote role, and the candidate will need to be based in Manchester, Liverpool or the surrounding area. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as to our offices in London, Sheffield and Glasgow.  

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date  

10 September 9 am

Interview date

First stage interview 15 September 2025

Second stage interview week commencing 22 September 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Do you have significant experience facilitating activities with young people, the ability to deliver exceptionally engaging team-challenge sessions to classes from KS2 to Sixth Form, and a commitment to professionalism and a big sense of fun? If so, read on...

Hours: Freelance - hired on a day-by-day basis
Location: London / South East
Pay: £150-200 p/day depending on level of responsibility, plus travel expenses
Closing date: Friday 5th September
Commencement: We run these days all year round, yet would be looking to get you along to watch one of our September days for both you and us to work out if it’s a good fit, and if possible, induct you!

What do we do, and what’s our impact?

We’re a small, creative, and fast-growing team who run team-challenges days in schools, usually for a whole year group. We work in both the maintained and independent sector across London and the South East.

Our days each bring numerous positive benefits to young people, such as developments in:

• Speaking confidence

• Collaborative skills

• Independent thinking

• Leadership

• Taking responsibility

• Sense of adventure

• Personal organisation

How do we do it? We deliver activities and experiences, both indoors and outdoors, such as:

• Team-building

• Improv workshops

• Public speaking

• Orienteering

• Catapult creation

• Puzzle games

• Interview training

• Archery

• Axe-throwing

…that will develop their skills, confidence and self-esteem - both inside and beyond the classroom. 

Head to our website to learn more.

Note: We also run a small number of other businesses that work with schools and young people. Each operates in distinct yet overlapping areas of education - so there may be opportunity for successful candidates to be offered work for these too. 

Outspark provides the Duke of Edinburgh Award expedition element at Bronze, Silver and Gold.
The Philosophy Man delivers workshops and training to help schools embed philosophy, oracy and metacognition into their curriculum
P4HE provides online and in-person workshops in philosophy, debating, acting, writing and more, for home and mainstream educated children from 6 to 18. It also runs regular residential weekends in Kettering.

Our ambitions

Hidden Leaders currently works with 20 schools across London and the South East (and dozens more in our other organisations above). Word is spreading about us and we are growing in size, and we anticipate delivering even more sessions in schools in the coming years. And so we are looking to expand our small, trusted expert group of freelance facilitators to help us deliver this impact.

Opportunities we can offer you:

• Real impact: You’ll be on the frontline of our in-school days delivering a programme that makes a real difference to children’s confidence and skills

• Growth and development: We’re looking for people with existing significant experience in any of the activities listed above, but you’ll also receive full training and induction on all activities - and opportunities to attend further CPD events we put on to become even better at what you do

• A friendly and driven team: We are a collaborative, supportive, and flexible team that values innovation and achieving meaningful outcomes

• Choice: We have several set dates in schools each year, usually in Summer term and in late August into September - which you may be offered and can choose whether to take or not. We’re also looking to expand our work in the months in between. 

The Role

We’re looking for experienced, energetic and confident freelance facilitators to help us deliver our tried-and-tested activities — from team-building and orienteering to improv games, problem-solving challenges, debates, archery, and axe throwing. We don’t expect anyone to be experienced in all of these - every member of our team of freelancers has their own areas of expertise and choose to be deployed on particular activities that most suit their skills and experience.

You’ll be working with a diverse range of schools, from primary and prep schools, right through secondary to sixth forms, facilitating sessions to inspire teamwork, communication, resilience, and leadership.

You’ll always be working on a day under the guidance of one of our Founder Directors, Tom and Alex. 

Important to know

We are looking for freelancers who may be available for work and who fit our ethos, values and activities to whom we can offer as and when it comes in. 

We couldn’t do what we do without our core team of trusted freelancers. We look after those we work with by offering regular training and observation opportunities so they can expand their repertoire. 

However, joining our pool of freelancers will not involve a fixed contract of employment or a guarantee of regular work. Our existing freelancers work with us anywhere between 3 - 15 days per/year. Such work offers very useful supplementary income alongside other roles at other organisations (or their own) rather than a core income. Our busiest times of year are:

September — where we deliver team building/bonding days for new year groups

May, June and July — where we deliver similar days but usually as part of school activity weeks

We anticipate further growth at these times, and also are looking to expand our offer to more indoor/lower cost days in the Autumn/Spring term. And to deliver these we will need more staff!

Responsibilities

• Facilitate pre-designed Hidden Leaders sessions and activities in schools

• Engage and motivate participants, creating an inclusive and supportive environment

• Brief, instruct, and ensure safety during practical activities

• Encourage reflection and discussion to link activities to personal and team development

• Adapt delivery style to suit different audiences, group sizes, and abilities

• Take care of activity equipment and ensure activity areas are safe and ready to use

• Represent Hidden Leaders professionally in schools

• Adhere to our high delivery standards and health safety and our strict safeguarding obligations at all time
   

We need you to have…

• Significant experience facilitating group activities with young people (e.g. classroom teaching, team-building, outdoor education, public-speaking training, drama/improv, youth work)

• Confident communicator and able to deliver exceptionally engaging sessions to groups of up to 30 to all ages from KS2 to Sixth Form

• Reliable, punctual, and comfortable arriving at a school to help us set up at 8am, and be packing down with us afterwards

• A big sense of fun and joy in what you do - we don’t do dry

• The ability to relate to young people in a way that isn’t “teacherly” but at the same time firm and in-command

• Strong situational awareness and ability to manage group safety effectively

• Flexible, adaptable, and able to think on your feet to differentiate activities in the moment

• Willingness and ability to travel to different locations across the South East

A bonus if you have…

• (For outdoor education experts): Outdoor activity instruction qualifications (e.g., Archery GB Leader / Outdoor First Aid / Lowland Leader)

• Have any experience leading or co-leading events or expeditions and so be able to step into the shoes of Day Director if we need you to (and obviously be remunerated accordingly)

• Any experience running activities not listed above, but that you’d think schools would love as part of our Team Challenge days

• Are confident speaking in front of larger groups such as school assemblies or full year-group briefings

• Clean UK driving licence and access to a vehicle

We will not accept any application which:

• does not contain significant experience (4+ years) working with young people in an official role (e.g. teacher, youth-leader, outdoor educator)

• was created through AI

• isn’t from inside, or within, easy travelling distance of the South East

If you’ve read this far down, do show it in your application by telling us your favourite TV show from your childhood, and why.

Application process

To apply: Submit your CV and a brief cover letter outlining how you meet the requirements of the role via CharityJob Apply. If you have any questions, please contact us via our website.

Shortlisting will happen as applications come in, and interviews will be held online at times convenient to both yourself and us. 

All application letters will be filtered through an A.I detector. Sorry if we sound old fashioned, but we're humans, looking to recruit a human, who will be working with other humans!

The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.

The person in this role will work as part of the operations team to ensure that all Ogden Trust programmes are delivered to a high standard. The postholder will work with programme managers across teams to administer the activities of the Trust in line with agreed systems and processes. Remote working will be considered, but office based is preferred.

The role will involve administrative and logistical support across the operations of the Trust, including processing applications, event logistics, monitoring event/programme participation, data processing and communications support.

Are you a brilliant organiser who thrives behind the scenes? Join a passionate team working to end education inequality through the power of Classics.

We’re looking for an Operations Officer to be the steady hand that keeps our charity running smoothly. From managing systems and data to coordinating logistics, finance, and HR, you’ll play a vital role in enabling our programmes to reach schools and students across the UK. This is a varied and rewarding role at the heart of a small, friendly team making a big impact.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a Classicist to join our team – there will be no Latin tests!

MDXSU is a powerful student-led charity committed to ensuring that Middlesex University students have the best possible university experience. We are proud of our history as the home of the modern students' union, with our roots tracing back to the students of Hornsey College of Art who pioneered the students’ union as we know it today. Over the past two years, we've shaken off the effects of lockdown to put the heart and art back into who we are, rediscovering our fun, creative, and dynamic spirit. We've revolutionised our ways of working and put students at the heart of everything we do. This dedication to excellence led to our nomination for Students' Union of the Year in the 2025 WhatUni Student Choice Awards.

We're now entering a new phase, collaborating with Middlesex University and sister unions to champion a new era of modern students’ unionism and strengthen the broader student movement. We are seeking a new CEO to lead this charge, advocating for student leadership, innovating our practices, supporting our staff, and continuing our strong partnership with the university.
 

About the Role
As the Chief Executive Officer, you will provide strategic leadership and ensure effective governance for MDXSU. You will empower and support our elected student officers and build strong relationships across the Middlesex community and beyond. You will also be responsible for the union's financial performance, legal compliance, and reputation.

This is a unique opportunity to join a union with the foundations in place to go from good to great. The successful candidate will have a deep understanding and belief in student leadership and social justice, along with a proven track record of developing and delivering high-quality organisational strategies. 

What We're Looking For
The ideal candidate will have significant management experience at a senior level within a students' union or similar organisation, with a strong track record of developing and delivering organisational strategies. You should also be committed to fostering an inclusive and welcoming environment by actively breaking down barriers to engagement for different communities.

Essential Experience & Skills

• Significant senior-level management experience with strategic responsibility across multiple functions
• Demonstrable experience embedding student or member voice throughout an organisation's strategic planning and operations
• Experience in sound operational management, including effective financial control and oversight of HR
• A deep understanding and commitment to student leadership and social justice
• Proven ability to lead and motivate diverse teams to achieve high performance
• Strong political acumen with an understanding of key issues affecting students and Students' Unions

An award winning employee experience

• At least 39 days' annual leave each year, including MDX-wide seasonal closure
• Exceptional development opportunities, including access to accredited University qualifications following successful probation, with paid study leave
• Enhanced parental leave
• Paid volunteer days and wellbeing days
• Cycle to work scheme
• Employee assistance programme
• Access to a range of competitive discounts - on and off campus
• Max Flex working – a fully flexible working culture with core hours to be worked across 8-8, Mon-Sun as works for you and MDXSU, with significant flexibility of where and when you work during University vacation weeks
• Discounted access to MDX Gym and swimming facilities in the local area

We are committed to equity, diversity, and liberation. If you believe in the transformative power of comprehensive higher education and are ready to lead with collaboration and empowerment, we encourage you to apply.

How to apply
Apply with your CV and a personal statement of no more than 2 pages that demonstrates how you meet the requirements set out in the About You section of the recruitment pack through our recruitment portal, by 10am on Tuesday 16 September 2025.

Dates for your diary
First round interviews (online): Wednesday 24 September 2025
Final interviews (in person): Monday 6 October 2025

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

We have grown rapidly in recent years, and now have an exciting and varied programme of work which is funded from a wide range of sources. We have long-standing, high-value relationships with organisations such as the Mayor’s Office, Esmée Fairbairn and Clifford Chance, and continue to grow our income from a range of supporters from trusts, foundations, corporates, individuals and community fundraisers.

We now have a need for an Officer to work closely with the Development Director and CEO in developing our corporate income stream, managing the accounts of existing corporate partners and generating income through securing new corporate partnerships. These partnerships will generate both donations and earned income, with corporate partners contracting Tender to deliver workplace training. You will also work closely with our Corporate Advisory Board, which includes a diverse, ambitious group of professionals who are supporting us to maximise our corporate income stream. This role will involve a diverse range of work, from identifying prospects, creating compelling funding approaches and workforce training pitches, through to successfully managing relationships with corporate partners.

We are looking for someone who has:

• Experience in researching and developing prospect lists for priority industries and implementing new business campaigns which will secure multi-year high value partnerships, both for workplace training and donations
• Experience of selling training programmes to businesses
• Experience in developing engaging and impactful partnership proposals and training propositions
• Ability to work independently
• Excellent interpersonal skills and the ability to develop strong relationships at all levels

The main purposes of the Development Officer role are:

• Working with the Development team to collectively achieve annual fundraising targets exceeding £2m per year
• Selling workplace training and donation opportunities to corporate partners across a range of industries, but in particular the legal and financial services sectors
• Supporting the CEO and Development Director to increase Tender’s workplace training delivery in order to achieve income targets through sales
• Contributing to applications and events in support of fundraising from other sources

Location: This role is home based. It will also require occasional travel for meetings and events

Hours: 4 days per week (28 hours)

Flexible working: Flexible working applications are welcome.

Reports to: Deputy CEO

Salary: Level 5. £28,500 per annum. £22,800 pro rata

Pension: Stakeholder pension scheme available

_________

Are you passionate about shaping learning experiences that inspire creativity and drive professional growth? Artswork is seeking a dedicated Learning Content Creator to join our dynamic Professional Development team. In this home-based role, you’ll design and produce high-quality digital and media resources – guides, eLearning modules, toolkits, and more – that support diverse learners across the UK’s youth and creative sectors and beyond. You’ll collaborate closely with the team, translating complex topics into accessible, engaging materials that champion inclusion, creativity, and best practice. 

If you’re a detail-orientated, creative thinker with strong visual communication skills, recent experience with digital content tools, and a genuine commitment making learning accessible for all, we want to hear from you. Join us and help empower individuals and organisations to unlock their potential through innovative, impactful learning. Flexible working arrangements and a supportive, inclusive environment await you at Artswork. 

_________

Main Responsibilites:

Content Development & Design 

• Create high-quality digital and media learning materials, including guides, toolkits, presentations, eLearning modules and video resources tailored for creative professionals
• Translate complex topics into accessible, innovative and impactful learning content that supports a variety of professional development pathways and diverse audiences
• Use authoring tools (such as Articulate, Vyond, Canva, Thinkific etc.) to create interactive and visually engaging learning experiences, incorporating video, audio, and creative media
• Champion inclusion by ensuring all content reflects Artswork’s commitment to and standards of access, diversity, equality, inclusion and cultural relevance
• Upload, organise, and update course content on our Learning Management System (LMS), ensuring resources are accessible, easy to navigate and up to date
• Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to refine and enhance learning materials and evolve our offer 

 Collaboration & Team working 

• Work in collaboration with the Learning Development Manager, Professional Development team, subject matter experts, and clients to shape meaningful learning experiences
• Generate ideas that contribute to Artswork’s commitment to continuous quality improvement in its training and help us grow our learning offer
• Support project timelines, manage documentation, and contribute to the successful launch of new professional development programmes
• Contribute to the APD growth strategy through ideas and practical solutions  

 Sales and Marketing

• Ensure all content supports Artswork’s brand tone, visual identity and core messaging whilst supporting a high quality and effective learning journey for participants
• Work with the Sales & Marketing Lead and the Communications team to align training materials with product launches, campaign milestones, and promotional strategies
• Work with the Sales & Marketing Lead to repurpose existing content for marketing purposes 

 Administration and Legal Compliance 

• Maintain positive, diplomatic professional relationships with colleagues and our participants, partners and stakeholders
• Adhere to Artswork’s values and its policies and procedures, i.e. Access, Diversity, Equality & Inclusion, Health and Safety, Data Protection, Safeguarding and Environmental policies 
• Be a committed champion for Artswork’s Anti-Discrimination Charter 
• Maintain and develop personal skills and knowledge through appropriate training 
• Perform own administrative duties 

_________

 We provide a range of benefits for employees including:    

• Flexible working options    
• Generous 29 days holiday pro rata plus bank holidays including guaranteed time off between Christmas and New Year    
• Access to the Sage Employee Benefits programme    
• Stakeholder pension 
• Additional wellbeing time, which allows you to take 25% of your hours back when you really need it    
• Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments  
• 3 paid volunteering days a year, including 1 dedicated to environmental activities 

We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. 

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About us:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people and their supporters from under-represented backgrounds to access and succeed at university.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

As part of our mission to break down barriers to university access and address broader educational inequalities, the Social Mobility & Widening Participation department has developed a dedicated strand of community organising within our work, which is becoming increasingly impactful across King’s and recognised in the sector. Through our Access & Participation Plan 2025–2029, we have made ambitious commitments to expand of this work to improve young people’s educational outcomes and address challenges to university access and broader inequalities.

We work to address local barriers to education such as mental health, pathways to citizenship, access to English language provision and issues around employment and fair wages. We do this through our partnership with South London Citizens. This role leads on the development and delivery of community organising initiatives and supports the wider integration of these methods across King’s. Through community organising, the role empowers school leaders, young people and parents to design, launch and sustain impactful campaigns. The post holder will work closely with Citizens UK organisers and colleagues across King’s to build strong partnerships and drive meaningful change, including engagement in broader, high profile local, regional and national initiatives.

The postholder will use community organising methodology to lead and expand our core community organising programmes which are currently, Parent Power South London, Empoderando Familias (in partnership with Citizens UK) and Empower ESOL. A key focus will be driving the strategic growth of our flagship Parent Power programme into new regions in collaboration with The Brilliant Club, where we have a commitment to support the launch of a new chapter each year through to 2028/29. This initiative empowers parents and carers to engage actively in their children’s education while building strong networks of community organisers who drive meaningful change at both local and national levels. The postholder will act as the main liaison with Citizens UK, The Brilliant Club and work closely with internal key stakeholders to support wider community organising initiatives and deliver training for SMWP staff.

This is an exciting opportunity for candidates who would like to develop their place-based work and use their skills within a university setting.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in schools, or charities. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.

2. Experience of or demonstrable interest in broad-based community organising.

3. Experience of building relationships with people from a wide range of backgrounds, working in different areas and with different priorities.

4. Evidence of having acted in a leadership role with peers or in local community activities (e.g. organising clubs or societies).

5. Ability to communicate complex and specialist information orally and in writing in a compelling way.

6. Ability to inspire, build relationships and bring people from a range of backgrounds together to deliver short-term projects and to build power.

7. Ability to plan significant projects or areas of work delivered to a high standard.

8. Understanding of the widening participation agenda and/or the role of higher education in social mobility.

Desirable criteria

1. Direct experience of broad-based approaches to community organising.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the CoreHR webpage (after selecting 'Apply Now' below). This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Closing date: 12 September 2025.

Interviews are provisionally scheduled to be held on week commencing 15 September 2025.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm.

Contract type: 12 months

Salary: £25, 890.72 per year

Annual Leave:25 days annual leave plus 8 bank holidays per annum

Location:Based in Bournemouth, with extensive travel across BCP and the Dorset area. Hybrid working option for some of the time when not on visits.

International Care Network is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are looking for two experienced support workers to support individuals and families under all relevant Government resettlement schemes (predominantly Afghan, but not limited to), who have been resettled in Bournemouth, Christchurch, Poole and Dorset. The case load for one of these roles will be primarily, but not exclusively based in Dorset (primarily Weymouth, Dorchester and Sherborne) and so travel to these locations will be a significant element of the role. The caseload for the other role will be primarily based in BCP, but travel to Dorset will still be expected. You will need a valid UK driving licence, your own reliable vehicle and to be a confident driver for this role.

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Nb: The provisional closing date for this role is 28th September 2025 at 11.59pm, however we may close this sooner depending on the number of applicants we receive. We therefore encourage you to apply as soon as possible to avoid missing out on this opportunity.

We are excited to announce that we are looking for a temporary Team Coordinator to cover a period of Maternity leave within the Mental Health Support Teams (MHSTs) to support the expansion of our offer to children and young people in North, East, and Central Bristol.

Mental Health Support Teams are part of a national strategy implemented by the government in 2018. In Bristol, North Somerset, and South Gloucestershire, the MHSTs are run as a partnership between OTR and NHS Child and Adolescent Mental Health Services (AWP CAMHS). This partnership makes our MHST unique, creative, and responsive to the needs of the diverse communities we work in.

Team Coordinators will assist MHST Team Managers and Clinical Leads in the operational management of Mental Health Support Teams by providing high quality support to staff members and supporting initiatives to develop our workforce. 

Applicants will need relevant education in line with the requirements of the role, experience working with young people and the adults in their lives, and demonstrable management skills with the ability to lead a diverse team with a range of needs and skills.

To find out more about the role please download the Job Pack below or from our careers page

If you would like an informal chat about the role, please contact the email listed in our Job Pack

To apply for this role click 'Redirect to recruiter' and then the 'Apply now' on our careers page

We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with

Safeguarding: 

OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.

As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.

We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy. 

OTR & Benefits:

OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (over 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.

Our approach to mental health is grounded in a set of beliefs and assumptions that underpins all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.

Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy (38 days), healthcare cost assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, continual training and development, free yoga and reiki, and more (subject to contractual terms and conditions).

A Willingness to Work with Difference

At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.

OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.