Enquiries Officer Jobs

Location:MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full-time, permanent

Salary: £25,250 gross per annum

Closing Date: 12June2024

Interviews: 20 June 2024

Application: CV & Covering Letter

Are you a safeguarding Business Support Officer or administrator and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an Administrator with proven administrative and IT skills to join our busy Safeguarding & Young people Support Team based at our National Support Centre (NSC) in London.  This is a new position within the team and we are excited to be introducing the role.

This role involves acting as the first point of contact via email and phone for our 9,000 volunteers, parents and carers and external agencies.  This role provides vital support to our safeguarding practitioners and overall busy, national, safeguarding operations.  Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities

· To act as a ‘first point’ of contact to those who communicate with the SYPST:  internal staff, volunteers, cadets, parents/careers and statutory agencies, and to ensure they are dealt with politely and efficiently. 

· Take referrals during office hours, accurately log the referral details and swiftly share the information with the appropriate SYPST practitioner.

· Inputting data into the relevant systems including case work database, electronic files and spreadsheets.

· Provide administrative support to the Young People Support Manager: event planning, meeting coordination, email distribution and young people communications.

· Generate reports from our data management system.  Collate and distribute information and other data requests to the relevant parties including external agencies

Requirements

· Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web based information systems

· Experience of working in a support focused role, including handling a wide range of enquiries by phone and email

· Ability to communicate clearly and effectively by telephone and email

· Experience of supporting and working within a busy team environment

Desirable

· Experience of handling highly sensitive information

· Experience of working in a safeguarding team or safeguarding environment

· Experience working with volunteers, parents/carers and multiagency professionals.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in the Safeguarding & Young People Support vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation.

Main purpose of job: To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service.

The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions.

You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision.

Start date:As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary:£24,496 - £26,845 per annum.

Contract: This contract is until 31st March 2026, with the potential to extend if funding is continued.

Hours: 35 hours per week.  

Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available.  Some travel to other locations in Essex may be required, particularly during the induction period.

Holiday: 25 days per year, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Application deadline:  Tuesday 11th June 2024, 10am

Interviews:  Tuesday 18th June 2024

Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check.

Mandatory Training Dates: To be confirmed.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1

Job Description

The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Esse and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support.  You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.  

The main responsibilities of the post are:

· To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

· To complete first contact calls and assessments with clients over the telephone.

· To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

· To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

· To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

· To seek and respond to referrals from a variety of internal and external sources.

· To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

· To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

· To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.

· To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

· To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

· To cover the enquiry line and the office phone and deal with enquiries as required.

· To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

· To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

· To take on new client, office and administration responsibilities as CARA develops.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy Essex

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

We are working with a prestigious institution in search of a Marketing and Communications Officer for a 6-8 week temporary role, commencing immediately.

Key Responsibilities:

• Create engaging content for newsletters using e-marketing software.
• Manage day-to-day communications operations, serving as the primary contact for media and communications enquiries.
• Develop engaging copy and content for the magazine, newsletters, and notices.
• Support the production of the member magazine, working alongside the external producer under the guidance of the Head of Marketing and Communications.
• Collaborate with team members to generate ideas and content for the magazine and other communication channels.
• Develop persuasive copy to enhance membership recruitment and retention efforts.
• Collaborate with the membership administration team to enhance induction and retention communications.
• Produce copy for printed materials.
• Generate reports on media and communications activities, working with the Head of Marketing and Communications to identify opportunities for improvement to achieve targets and enhance ROI.
• Support the marketing and communication of projects and new initiatives.

Candidate Profile:

• Experience in crafting engaging and clear copy for both print and digital platforms.
• Excellent written and verbal communication skills.
• Demonstrable experience in assisting with writing and placing stories in the press.
• Experience with CRM platforms
• Experience of email marketing 

What We Offer:

• A 6-8 week interim position.
• Competitive hourly rate of £17.50.
• A hybrid work model, with 3 days per week in their central London office.
• Immediate start.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are seeking a motivated and organised Business Support Officer to join our dedicated team. This role is essential in ensuring the smooth running of our operations and supporting our mission to positively impact lives through water based activities.

Key Responsibilities:

· Administrative Support: Assist with day to day administrative tasks, including data entry, document management and correspondence.

· Financial Record Keeping: Maintain accurate financial records, process invoices, and assist with budget tracking.

· Event Coordination: Help organise and coordinate vents, workshops, and activities.

· Stakeholders Communication: Liaise with donors, volunteers, and participants to foster positive relationships.

· Office Management: Manage office supplies, equipment, and facilities to ensure a productive work environment.

· Report Preparation: Assist in the preparation of reports, and presentations.

· General Support: Provide support to various departments and team members as needed and carry out any other reasonable tasks as required by the Outreach and Relationship Manager.

Qualifications:

· Previous administrative or office support experience

· Strong organisational and multitasking skills

· Proficiency in Microsoft Office

· Excellent communication and interpersonal skills

· A passion for our charity's mission and values.

A chance to make a meaningful impact on the lives of disadvantaged individuals

The Membership officer will play a key role in ensuring a smooth and successful membership journey for FSC members. This role will be responsible for the oversight and coordination of member activities and events. The role will also contribute to a culture of continual learning through gathering and analysing member feedback and implementing changes as part of FSC’s Monitoring, Evaluation and Learning Framework.

The successful candidate must be able to self-manage projects and tasks to completion. Flexibility, positivity, proactively, independence, drive and a willingness to pitch in as true team-player are essential to success. This role reports to the FSC Executive Director but works closely with other members of the team.

The Liberal Jewish Synagogue’s Drop-In for Asylum Seeker Families was established in June 2014.

Opening one Sunday afternoon each month, we welcome families with children under the age of sixteen who are applying for asylum in the UK. We provide a warm and welcoming space for our guests and give money or vouchers, advice, clothing, food and toiletries. We invite hundreds of people into the synagogue, and the Project Co-ordinator is expected to manage the logistics of this.

Our volunteers are experienced and loyal, all having a particular interest in assisting asylum seekers and refugees. The project is interfaith, and we encourage applications from within the LJS community and beyond.

We are seeking to recruit a Project Co-ordinator. This is currently a part-time post 20-25 hours per week, with a degree of flexibility as to when these hours are worked. The hours include working one weekend per month: setting up the Drop-in on the Saturday (after the Shabbat morning service), and running the Drop-in on the Sunday. Attending Steering Group Meetings (currently on ‘Zoom’) is also a requirement on a weekday evening 4-6 times per annum.

MAIN AREAS OF RESPONSIBILITY:

· Maintaining a safe and secure register of our guests and checking eligibility criteria

· Reviewing guests’ documentation

· Referring guests to other services where appropriate

· Answering emails from prospective guests and maintaining a ‘Waiting List’

· Inviting guests to the Drop-In by text/email as appropriate

· Preparing lists of guests attending; clearly showing their financial entitlements on the day

· Liaising with the three Volunteer Co-ordinators on a regular basis

· Interviewing new volunteers, and advertising the project beyond the scope of the synagogue

· Responding to enquiries (via telephone /email) relating to the Drop-In from various parties

· Checking that Security Guard/s are hired appropriately

· Ensuring cash is obtained in a timely fashion from the LJS office to distribute on the Sunday

· Monitoring volunteer expenses

· Reviewing accounts in conjunction with the Steering Group

· Coordinating grant applications and keeping key stakeholders up to date

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The HR Manager will be responsible for managing the day-to-day HR operations, focusing on delivering high-quality HR services. The role oversees employee relations, employee experience, learning and development, reward, resourcing, talent management, people analytics, EDI, wellbeing and payroll. The HR Manager will ensure the effective execution of HR processes and the maintenance of HR good practices across Muslim Aid, with a specific focus on using HR metrics to inform strategic decisions.

About the Role:

1. Oversee and manage all aspects of HR operations, ensuring compliance with legal and organisational policies.
2. Oversee the onboarding process for new hires, ensuring they receive all necessary training and introductions to Muslim Aid policies.
3. Manage the recruitment process from job posting to hiring, ensuring a smooth and efficient candidate experience.
4. Respond promptly and effectively to HR-related inquiries from employees and management.
5. Conduct training sessions to educate employees and managers on HR policies and best practices.
6. Oversee the performance review process and ensure it is conducted fairly and consistently across all departments.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Human Resources, Business Administration, or a related field.
2. Proven experience in managing HR operations and a team within a small to mid sized organisation.
3. Strong background in employee relations, including handling disputes and ensuring compliance with employment laws.
4. Excellent leadership and team management skills, capable of mentoring and motivating the HR team.
5. Strong communication skills to effectively liaise with both internal and external stakeholders.
6. Strategic HR management abilities to align HR functions with organisational goals.

 Why you should apply:

We are looking for someone who is passionate about helping others, enjoys problem-solving, and is seeking a role where they can make a real impact and experience growth. As an HR Manager, you will have a unique chance to make a significant impact in a mission-driven organisation dedicated to global humanitarian efforts. You will work with a diverse and collaborative team, enhancing your leadership skills and HR expertise.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

The Fundraising Officer at the Childhood Eye Cancer Trust (CHECT) supports a wide range of the charity’s activities, including but not limited to, helping to develop and grow income from individual donors with a focus on developing strong relationships with donors and families; as well as assisting with CHECT’s overall admin and operations.

We are looking for someone who is passionate about helping families affected by retinoblastoma and shares our values to increase awareness through communications and appeals, expanding our social media and website content and supporting our exciting fundraising efforts.

You will have a high level of autonomy and will be given the opportunity to develop new ideas in a role that is varied and flexible. 

Key Objectives of the role:

• To assist the Fundraising Manager on the organisation of events primarily mass participation events
• To assist the Fundraising Manager in providing excellent stewardship to all of CHECT’s supporters
• Management of the fundraising inbox, social media and regular email and telephone communications
• To provide admin and communication support to the wider CHECT team, monitoring the info@inbox and collecting and sending office post

What we offer:

• Small friendly team which allows for greater autonomy, collaborative and agile working
• Enhanced sickness and maternity policies
• Hybrid working between our London office and home
• 25 days annual leave + bank holidays
• TOIL for any evening or weekend work

We will be reviewing applications and interviewing on an ongoing basis.

For more information on the role, including the job description, click on our recruitment pack.

Posted on: 20th May 2024

Closing date: 19th June 2024

Charity People is delighted to be working with Advice UK in their search for a new Policy and Public Affairs Administrator to work closely with the Scotland Developmental Manager for the Policy and Public Affairs Department

This is an exciting time to join Advice UK’s growing team as they launch a new three-year strategy (2024-2027). The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need.

Job Title: Policy and Public Affairs Administrator
Location: Scotland, but you will be home based with occasional travel to Glasgow Office and London Office
Contract: Perm, Full Time, 35 hours
Salary: £24,791 - £26,046 per annum (plus £600 Scotland weighting, and £600 Home working allowance)
Benefits: Benefits including 20 days of annual leave, increasing by a day each year (to a maximum of 5 additional days) plus 3 days leave between Christmas and New Year, home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme

About the organisation

Advice UK is a small charity that makes a big impact. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 Advice UK members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems

AdviceUK are a UK wide organisation which means Advice UK stakeholder and advocacy work is across devolved nations as well as the UK.

The Role

The Policy and Public Affairs Administrator will support the Scotland Development Manager with the administration of the Scottish Government grant programme and Scotland-focussed member support, including member forums, newsletters and other events.

You will also provide administrative support to the wider P&PA Department, when necessary, to support AdviceUK to achieve its policy and public affair objectives; to benefit people seeking advice and the communities served by our members

Responsibilities:

Policy And Public Affairs

• Receive and respond to initial enquiries from funders and stakeholders, using e-mail, telephone and web communication channels. As part of this be responsible for monitoring the various inboxes for the Scottish Membership (including grants inbox and main email inbox) as well as those in boxes for funders and other stakeholders.
• Deal with straightforward enquiries directly. For more complex enquiries, gather any additional information needed to deal with the issue, pulling in support from colleagues where necessary.
• Log interactions with members and stakeholders on Salesforce, ensuring that any further action is taken by department colleagues or other AdviceUK colleagues
• Create and maintain up-to-date documentation and training resources for key Policy & Public Affairs systems and processes e.g., funder reporting; stakeholder mapping
• Create and manage Policy and Public Affairs leads and opportunities on Salesforce.
• Use Salesforce to maintain accurate records of the people and organisations AdviceUK works with, and their use of member benefits and services

Supporting Members And Stakeholders In Scotland

• Support the Scotland Development Manager with the administration of Scotland-focussed member benefits, including member forums, newsletters and other events. Do so using established systems and processes; by working in close collaboration with the Membership Team and Marketing and Communications Team.
• Provide general administrative support that enables the Scotland Development Manager to deliver required objectives in Scotland.
• Ensure Salesforce records for all Scotland contacts are up to date, for example by regularly and proactively reviewing and updating records using external sources such as websites and stakeholder spreadsheets and reports.

Funding and Programmes

• Support the Scotland Development Manager to administer the Scottish Government grant funding programme and to support the advice services receiving this funding.
• Support the Funding and Programmes Manager to ensure the effective administration of all other grant funded programmes, where possible identifying improvements in current reporting processes and other systems.

About You

• Effective interpersonal and communication skills, with the ability to work with diverse stakeholders and communities
• Ability to build and maintain strong working relationships with peers
• Ability to record, process, understand and implement instructions given by colleagues using a range of communication channels.
• Good organisational skills; ability to manage own workload, completing routine and delegated tasks in a timely and effective way.
• Ability to prioritise and triage enquiries using a range of communication channels, including e-mail, telephone and web.
• Ability to use a range of ICT tools and platforms effectively.

For more information and for the full Job Pack, please contact Seema Choudhury at Charity People.
The application process is to submit a CV and Supporting Statement to Seema.
The closing date is 9am on Tuesday 11th June. Interviews will take place Thursday 13th June.

If you require any assistance or adjustments during the application process, please don't hesitate to reach out.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with. 

This is an exciting opportunity for an experienced Leasehold professional to join our Homeownership Team.

Homeownership Officer
Hours: 35 hours (full time)
Location: Finsbury Park, N4 2DR
Salary: £34,689 per annum
Contract: Permanent

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

We are looking for a confident, customer focused individual with great interpersonal skills for this busy homeownership officer role. You will bring your knowledge and experience of dealing with leasehold management enquiries from residents, and internal and external stakeholders.

You will work closely with the Homeownership Manager to develop the service through improved policies and processes, whilst improving leaseholder satisfaction.

Some of the key responsibilities of the role include:

• Management and delivery of wide range of leaseholder enquires and transactions including, staircasing applications, lease assignments, and Section 20s
• Welcoming new shared-owners and leaseholders to the service, ensuring that they are aware of roles and responsibilities in complex estate management schemes.
• Manage the relationship between third party managing agents, ISHA and the residents.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Deadline: 09:00am on Monday 10 June 2024

Interview: Monday 17 June 2024 in person at 102 Blackstock Road, N4 2DR

Interested?

If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

No agencies please.

As a Ubele Programme Assistant, you will be a member of the Community Wealth Building hub supporting our Programme Manager with the Agbero2100 London programme by overseeing administrative tasks, communicating with our partners ensuring resource availability for the project team from project inception to completion.

Main duties & Responsibilities

• To act as the first point of contact for the Agbero2100 London programme, responding to and redirecting enquiries as appropriate.
• To co-ordinate the work and meetings of programme stakeholders and partners, including minute taking. 
• To ensure effective and ongoing communications with key stakeholders, maintaining their interest throughout the programme.
• To gather partner agreements, consultancy agreements, contracts and purchase orders, working closely with our finance hub to issue invoices and chase outstanding payments.
• Coordinate the programme information with stakeholders. 
• To manage programme information ensuring all data is stored and shared securely. 
• To organise events and seminars, and to draw together the contributions and outcomes from these events.  Providing support where appropriate.
• To contribute to the coordination of events with the support of Comms including maintaining positive relationships with Comms.
• To support the programme manager in efficiently collecting, relevant data to inform decision-making and enhance project outcomes.
• The Programme Assistant will utilize appropriate tools and techniques to collate data from various project stakeholders, teams, and relevant sources.  Establish a structured approach to capture both qualitative and quantitative data to assess project progress and performance under the instruction of the Programme Manager or Hub Lead.
• Support the Programme Manager in preparing regular and ad-hoc reports. 
• Support the Programme Manager to maintain accurate and comprehensive documentation of data collection methods, analysis techniques, and results for project audit and future reference. 
• Adhere to relevant industry standards, legal requirements, and organizational policies related to data privacy, confidentiality, and security.Handle sensitive project data with the utmost integrity and take necessary precautions to prevent unauthorized access or disclosure.
• To support or manage volunteers and interns. 
• To carry out additional work for the programme as and when required by hub lead. 
• To recognize and challenge all forms of discrimination and prejudice in the workplace. 
• To treat everyone with respect, dignity, and fairness and to acknowledge and celebrate diversity. 
• To maintain an awareness of your own and others’ health and safety and comply with Ubele’s Health and Safety policy and procedures. 
• To maintain confidentiality of information; it will be necessary to comply with all requirements related to the Data Protection Act/ General Data Protection Regulations (GDPR).

Purpose of Role: 

Working closely with the Management team, the Business Support Admin is a key role within Edinburgh Food Project.  As a small charitable organisation we need an experienced individual to develop and maintain robust administrative and office systems, to ensure the smooth operation of the organisation. 

Responsibilities and Duties 

General Administration 

• Ensure an effective and friendly reception service, including for in person visitors, email and telephone enquiries. 

• Ensure the smooth running of the office so that all services are operating optimally (IT, broadband, telephone, other utilities) and that supplies like stationery are kept replenished. 

• Providing management team support – for example, managing diaries, booking travel, booking key event and minute staff meetings

• Provide sickness and annual leave cover for our Money Advice Service Support Officers 

• Ensure parcels and mail received, are handled in an efficient and timely manner. 

• Ensure the office is kept tidy, organised and welcoming 

Financial Administration 

Provide support to the Finance Lead: 

• Complete general finance admin tasks in an effective and timely manner including, downloading, collating, and filing electronic and paper invoices and bank statements 

• Ensure regular reconciliations of petty cash and donations ensuring cash is counted in an accurate and timely way 

• Set up bank payments for authorisation ensuring accuracy 

HR Administration 

Provide support to the management team: 

• Lead the administrative induction/leaver process for all staff including liaising with IT provider, pension provider, staff benefit providers, and line managers 

• Support the recruitment process for new staff including advertisement of jobs, collating applicant details, issuing interview invitations, and compiling recruitment packs. 

• Ensuring staff training is up to date including booking courses, updating records, and filing certificates

• Support the recruitment of volunteers including checking references, sending welcome emails, and allocating training 

• Ensuring policies and procedures are issues promptly and updated on various systems 

• Ensuring staff timesheets, annual leave, and sick days are processed in accordance with EFP’s policies and procedures 

Charity People have partnered with a £4million turnover NFP organisation called Advice UK, to help recruit their new Membership and Services Administrator.

This role is mostly home based, with a requirement to travel to their London office 6 times per year.

The role offers a salary between £24,791 - £26,046 per annum + Regional Weighting.

This is an exciting time to join this growing organisation, reporting into the Membership Manager.

If you have Salesforce CRM experience and previous experience working with members, customers, or clients this could be the ideal role for you.

This is a busy role, so best suited to someone with excellent organisation skills.

Key duties include:

• First point of contact for members and customers
• Receive and respond to a wide range of enquiries via e-mail, phone and online.
• Action enquiries to colleagues and partners, ensuring they are actioned appropriately.
• Maintain accurate records via Salesforce.
• Supporting Member organisations to renew their membership and access member benefits.
• Support the Membership Manager and Membership Officer to recruit new members including the creation and management of leads on Salesforce.
• Support colleagues to map and improve administrative processes.
• Contribute to learning about how AdviceUK can improve the support they provide to members and customers, participating in regular meetings and project work.

Candidates applying for this role must have the following:

• Extensive experience using Salesforce CRM.
• Previous administrative experience.
• Experience delivering a service in a customer-facing environment, ideally within membership.
• Experience and/or an understanding of voluntary organisations, charities, community groups or social enterprises.
• Self-motivated, with an ability to use own initiative.
• Confidence to suggest improvements regarding process or service.

This role will be closing on 14th June, 2024

First round interviews online w/c 1^st July 2024

Next steps:

If shortlisted, you will then be required to answer three questions which will give you the opportunity to demonstrate your experience, skills and personality.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.