• Are you looking for volunteer roles ?

    Go to volunteering section

577

Fundraising jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
British Heart Foundation, Multiple Locations (Hybrid)
£23,000 p/a + benefits
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Posted today
Closing today at 16:00
PSPA, MK9, Milton Keynes (Hybrid)
£28,560 per year
Lead PSPA’s digital strategy to enhance online support for those affected by Progressive Supranuclear Palsy and Corticobasal Degeneration
Posted 2 weeks ago
Church Mission Society, Oxford, Oxfordshire (Hybrid)
£20,928 per year (£34,880 FTE)
Do you have skills in managing databases? Do you have a passion for developing others and supporting our colleagues who use our CRM system?
Posted 6 days ago
The Talent Set, Greater London (Hybrid)
£55,000 - £60,000 per year
Posted 5 days ago
Closing in 7 days
Charlie Waller Trust, Newbury, Berkshire (Hybrid)
£32,164 - £39,557 per year FTE, depending on experience
Driving the delivery of the Education Programme of a charity focused on supporting the systems around children and young people.
Posted 3 days ago Apply Now
Army Cadet Charitable Trust UK, Remote
£29,644 per year
Creating and delivering digital marketing strategy to increase awareness of the CCF and CCFA, mainly through digital platforms.
Posted 2 days ago Apply Now
Chineke! Foundation, London (Hybrid)
£45,000 - £50,000 per year
Projects Director
Posted 1 week ago Apply Now
Closing tomorrow
Tearfund, Teddington (Hybrid)
£37,160 per year
Posted 1 week ago
Closing in 3 days
Comic Relief, Multiple Locations (Hybrid)
£30,643 - £33,079 per year
Posted 6 days ago
Page 27 of 39
London, Greater London (Hybrid)
£23,000 p/a + benefits
Full-time
Permanent or contract (We are currently recruiting for 5 roles with both permanent and fixed-term opportunities.)
Job description

Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?

Join Our Team as a Customer Services Advisor!

At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers. 

Role Overview

As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

Key Responsibilities:

  • Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
  • Providing information, taking donations, and resolving customer queries and feedback.
  • Using our ticketing and CRM systems to update customer records.
  • Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
  • Enhancing satisfaction and relationships through stewardship activities.

We are currently recruiting for 5 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process

What Makes You Great for This Role?

Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.

Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.

Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.

Why Join Us?

  • Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
  • Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
  • Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
  • Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
  • Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
  • Fantastic Benefits:
    • 30 days annual leave plus bank holidays
    • Private medical insurance, dental health cover, and money towards gym membership
    • Pension scheme with employer contribution up to 10%
    • Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
    • Life assurance
    • Extra paid leave of up to 10 days to support colleagues who may need more time off work

Working Arrangements

  • Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
  • Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

  • Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
  • Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 26th, 27th, and 28th August 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

 

All new team members will start on 1st October 2025, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 21 July 2025
Closing date: 30 July 2025 at 12:33
Tags: Administration, Advice / Information, Customer Service, Customer support, Data Entry