Head Of Operational Services Jobs

Who we are:

 Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

Summary of Role:

Join Muslim Aid as the Director of Operations to steer our strategic alignment and operational excellence across global initiatives. Reporting directly to the CEO and collaborating with senior directors, you will play a crucial role in overseeing our International Programmes, Income Generation and Marketing departments. This position is based in London and is a vital part of our mission to deliver impactful, efficient, and accountable operations worldwide.

About the Role:

1. Work alongside the CEO and senior leadership to craft and execute strategic plans, ensuring it aligns with our broader goals.
2. Prepare and present comprehensive operational reports at board meetings and committee meetings throughout the year, offering strategic insights and recommendations.
3. Oversee the management of the Head of International Programmes and Head of Income Generation and Marketing, ensuring strategies and operations align with overall goals of Muslim Aid. 
4. Oversee the operational budget, guaranteeing resources are distributed with efficiency and effectiveness to uphold strategic priorities.
5. Ensure compliance with all legal, regulatory, and funding requirements, maintaining high standards of accountability.
6. Ensure operational efficiency and effectiveness across all programmatic and departmental activities, implementing good practices and seeking opportunities for innovation and improvement.

About You:

1. Proven experience in a leadership role within the non-profit sector, preferably in an international context.
2. Experience in overseeing programmatic and income generation activities, demonstrating the ability to integrate these functions effectively.
3. Proven experience in successfully raising funds from diverse income streams such as grants, donations, sponsorships, events, and partnerships.
4. Experience in managing diverse teams and complex projects across multiple countries and contexts.
5. Proven experience in change management and driving organisational development initiatives.
6. Proven financial management skills, including budgeting, forecasting, and reporting.

Why You Should Apply:

Seize the opportunity to make a significant impact on the world with Muslim Aid. As our Director of Operations, you will not only lead key strategic initiatives but also inspire a team dedicated to operational excellence and global humanitarian efforts. This role is your chance to leverage your leadership and strategic skills in an environment that values innovation and commitment to community service. Join us to be at the forefront of change, empowering communities and making a real difference in the lives of those who need it most. Together, we can achieve remarkable things and create a legacy of compassion and integrity.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Age UK's Digital & Technology division is recruiting for an Asset and Dispatch Team Leader to join our customer-centric team. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.

You will lead a team of Service Desk Analysts within the Warrington office, with responsibility for tasks related to operational performance and people management. You'll be involved in reviewing and updating Service Desk related processes and procedures, co-ordinating Service Desk Analyst coaching and mentoring. This role will focus on managing Age UK hardware assets across all sites.

The team will provide first touch support for all of Age UK's IT Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.

Passionate about providing a brilliant Customer Experience, you'll be proactive in monitoring call volumes, queues and data on a daily basis to help to ensure optimal ticket levels and responsible for ticket logging and allocation within the ITSM tool, setting an example on ticket management.

Data-driven, you'll carry out Service Desk reporting and trend analysis activities and play a key role in managing the Asset database and management process.

This role offers hybrid working, where you'll spend up to 3 days a week on-site in our Warrington office, plus ad-hoc cover as requested, working the rest of the time from home.

Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis across the Service Desk leadership team.

Must haves:

* Significant experience of operational management of a medium sized remote team on a busy Service Desk.
* Significant people management experience.
* Significant experience of working with and managing Incident Management and Request Fulfilment processes.
* Significant experience of managing hardware assets through their lifecycle (deploy, monitor, service, retire).
* Significant experience of working with an ITSM platform.
* Significant experience of working with a Telephony platform.
* Good understanding of effective Office 365 administration support.
* Good understanding of effective Active Directory/AAD support.
* Good understanding of Intune support.
* Passionate about providing a brilliant User Experience.
* Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
 

Great to haves:
* ITIL4 foundation.
* Service Desk Institute Manager certification.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

This role is hybrid between home-based and your designated office(s) with up to 3 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.

Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The primary purpose of this role is to design, develop, and implement a comprehensive continuum of care, supporting young people in our local community who have had a more challenging start in life. This role will be paramount in enabling these young people to ‘discover who they are and what they can become’.

As a proactive member of the Executive Leadership Team, this role is also responsible for the development of an organisational culture that puts our Mission Statement, Purpose, Values and Christian Core Values of Caring, Honesty, Respect and Responsibility at the heart of all we do.

The role will focus on providing an outstanding environment for children to thrive in whilst ensuring that we are compliant with OFSTED and other regulatory bodies. You will also demonstrate expertise in Safeguarding and be able to lead the growth of the provision.

You will be responsible for creating and implementing the strategic direction, financial sustainability and leadership framework for the children’s residential service and to maintain the operational overview of service delivery and service improvements.

You will oversee and project manage the sourcing and registration of new homes and services, working collaboratively with internal and external stakeholders to maximise efficient use of resources and develop a sustainable business plan and business model which reflect the strategic objectives in relation to the children’s residential homes service.

You will work with the Head of Children’s Residential Services to develop a workforce development plan that promotes effective recruitment of a skilled workforce, enables existing staff to develop additional skills to support the service growth, enables internal promotion, and engages staff to sustain the longevity of employment.

You will be instrumental to the development and growth of our service and help realise the positive ambitions we have to make a difference every day to the lives of the children and young people in our care.

With extensive experience of children's residential care, you will have experience of the day to day operations and the strategic overview to drive growth.  You will be able to share your success where you have opened and expanded services and also be able to highlight to us you experience of sourcing and securing funding streams and all that entails.

You will demonstrate exceptional interpersonal skills; whether interacting with one of our young people, a member of staff or a member of our Board, you will act with professionalism and kindness; your ability to inspire and motivate will be a key asset and you will create a culture of team work and technical excellence within your service.

In line with our members of our Executive Leadership Team, we would look for you to a hold an MBA or equivalent business management qualification to be willing to undertake one with our support.

Your role will encompass our current homes which cover Nottingham, Newark, Goole and Selby with our key YMCA office locations being situated in Nottingham and Newark.

If you are looking to work for an organisation who care about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees. 

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to: 

· Comprehensive well-being package 

· 31 days holiday increasing 1 day each year for your first 5 years!

· Private medical and dental cashback scheme 

· Workplace pension 

· 4 x Life Insurance/Death in Service 

· Westfield Rewards for high street discounts 

· Regular ongoing inhouse training and work with our Forensic Psychology team.

· External training to support postgraduate level 7 study and your continual professional development

· Eligible to join the Blue Light Discount scheme 

· Pastoral support 

· Cycle to Work Scheme 

· Excellent opportunities for development and progression in an exciting expanding organisation. 

· £500 refer a friend scheme across the Group 

This post is subject to a satisfactory enhanced DBS check paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role. 

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Trusts and Foundations Officer will support the Trusts and Foundations team to meet income targets and develop and maintain relationships with donors and prospects. The role combines supporting the Trusts and Foundations Manager, Senior Trusts Officer, and Head of Fundraising with the maintenance of existing relationships as well as generating their own income from both smaller and larger trusts. The successful candidate will demonstrate success in securing grants from charitable trusts, foundations, and institutional donors. Proven experience in trust and foundation fundraising, preferably within the nonprofit sector or a similar environment is essential.

This is an exceptional opportunity for a motivated candidate who is looking for a career in fundraising. We will offer to them a fantastic learning environment where they can test and expand their skillset. They will have a focus on trusts but be invited to learn more about other areas of fundraising too. The successful candidate will be offered the time and space to excel in their research, writing and analytical skills. We will also offer them the chance to take part in face-to-face external meetings with funders, to become involved in events, and in other areas of fundraising where possible.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Tuesday 28 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Friday 31 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on in the week commencing 3 June 2024 (flexible).

How to apply

Please visit our Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Who we are

At Mosaic - Supporting Bereaved Children, we are clear that our mission is to enable children and young people who have lost someone very close to them to come to terms with their grief in a positive and caring way.  Our work transforms young lives and we'd like you to be part of this.

We are looking for a passionate individual to help tell our story to the local and wider community about what we are doing, and how we transform young lives. We provide counselling to more than 400 children and young people every year, and support many more families and professionals through our uplifting weekend activities, and education programmes.  This role -engaging, communicating, campaigning - is simply vital to our success.

 This is a new post for Mosaic so the individual will have a chance to shape the strategy, advise the CEO and Trustees about our communications and marketing, and be part of a friendly and highly motivated team of 13 (mostly part-time) staff, working on events and activities, fundraising, counselling, training and education.

What you will do

The role will involve:

Researching and adivising on how we best engage with our audiences such as our volunteers, families and other charities through different channels and approaches.

Creating a communications strategy which will strengthen our profile, and improve our website's content, look and feel to ensure more clarity about what we do, more reach and impact

Developing our social media content with the team, thinking about how young people use it and producing metrics on this.  Work with our young people, volunteers and others to create fantastic video content to show our impact.

Leading campaigns for Mosaic, driving impactful communication and building partnerships with the media and other organisations across Dorset to support our mission.

Be part of the team effort to create an overall five-year strategy for Mosaic as we grow, thinking about how we demonstrate our impact and the great relationship we have with schools and charity bodies across the county.

Create press releases and moments where we can tell everyone about the work we're doing, and supporting national campaigns on child bereavement.

To be successful in this role you will have:

Previous experience of working in communications, preferably with some marketing experience.

A good track record  of utilising a data-driven and goal-oriented approach to produce effective awareness campaigns

Experience of working with different  platforms, including Meta and TikTok.

Experience in analysing group to create tailored user-journeys

An understanding of media and confidence to engage with them at a local and regional level

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. 

We’re committed to promoting equity, diversity and to creating an inclusive environment. This is for those who work for us, work with us, support us and for the children and young people whom we support.    EDI is core to the vision, mission and strategic objectives of our charity. 

Closing date 9am on Monday 27May 2024 

Interview date Week commencing 3 June 2024 

All staff are DBS-checked and undertake mandatory training on data protection and safeguarding.  The role works closely with our CEO, Jo Revill, and reports into the Head of Experiences & Events.

Annual leave and benefits

22 days annual leave (FTE) and bank holidays, which are pro-rataed

 Mosaic pension scheme with NEST

Support for career development

Opportunities to work with many different groups to learn about healthcare, education, charities and Dorset.

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Head of Finance Business Partnering
Salary: £58,000 - £65,000
Permanent, flexible working
Hybrid working, 1/2 days a week in office
Office based in Central London

My client is a nation leading, medical, charitable organisation that provide support to individuals and their families suffering from this disorder, while also funding vital research. The Finance department is a valued part of the organisation and you will become part of a diverse and dedicated team, working in an environment where you can collaborate, be respected and thrive. You will be responsible for effective strategic financial management and planning, providing services of the highest standard and ensuring long-term financial viability. Working with the Head of Finance and the business partnering team to develop stakeholder engagement processes.

Key areas of responsibilities;

• Develop an in-depth understanding of the charity, its activities and how the finance business partnering team can support the achievement of our strategic objectives
• Alongside the Head of Finance, manage the budget and forecasts process for the charity
• Provide strategic business partnering directly to the research department and other teams
• To support the Head of Finance in the development of the financial plan in line with the Group’s operational plan and targets.
• Build financial capability and confidence across the charity helping to identify risks and opportunities

Who are we looking for?

• A formally qualified Accountant with relevant experience of financial accounting gained in a large, complex organisation (this could be commercial, Not-for-Profit or practice) 
• Good communication and interpersonal skills both written and oral, able to communicate effectively with finance professionals, senior management and trustees, and non-accountants to achieve cooperation and results
• Ability to manipulate data, analyse information, identify anomalies and extract pertinent information. Excellent attention to detail

My client offers hybrid working with established training and team practices to ensure full support and engagement at all times.

If you are looking to develop your career in charity finance or change sectors, then this is the position for you.

Ivy Rock Partners are pleased to be working with an outstanding housing association to recruit a Head of Rent Setting and Compliance to join their team.

This role is reporting directly to the Finance Director of Operations and the responsibilities will involve leading the rent-setting process and conducting thorough financial reviews.

This is a hybrid working role 1-2 days in the office based in Central London.

Key responsibilities include:

• Providing technical advice to the organization and ensure that the organisation complies fully with the Rent Standard of the Regulator of Social Housing and individual rent agreements
• Ensuring the accuracy of financial information related to rent accounting
• Contacting customers related to the rent setting
• Being the lead responsible for the annual audit and Regulatory returns
• Leverage data analytics to identify inconsistencies and other issues and driving improvements in operational services and processes
• Being accountable for preparing rent budgets

You will:

• Be a CCAB qualified accountant with relevant sector experience
• Have a strong understanding of the housing regulatory framework for landlords with a particular focus on knowledge around the Rent Standard
• Have substantial hands-on technical expertise and the ability to cultivate strong working relationships with all relevant service providers, suppliers, and stakeholders
• Experienced in managing external and internal auditors

Benefits include:

• 30 days annual leave (not including bank holidays)
• Two additional paid volunteering days each year
• Flexible benefits scheme
• Competitive salaries that are benchmarked regularly against current market rates
• 4 x salary life assurance
• Up to 10% pension contribution

Please get in contact with Megan Hunter for a confidential conversation about this role.

Coproduction & Activities Coordinator

Full time (35 hours per week) – Permanent - £42,588 pa

As lead for coproduction across our Care & Supported Housing Department, the post holder will have a firm understanding of  the breadth of strengths and skills of the people using our services, while also having an awareness of the operational requirements of the department. Maximising opportunities to work together, improving communication and fully embracing the experiences of all the people we support so that we continue to improve services, enhance support and offer solutions and services that are truly coproduced.

The role, will lead Hightown's coproduction group 'VoiceBox', overseeing all coproduction activities, seeking new coproduction opportunities, recording successes, outcomes and monitoring activities all in accordance with Hightown's coproduction strategy. Performance will be reported to Hightown's Board.  

Additionally the post holder will also  encourage, promote, and celebrate the wide range of activities carried out by our diverse services. This role will look to identify, highlight and promote the activities already being undertaken as well as seek new opportunities, funding, access and awareness of an increased range of activities for all the people we support to further enhance their lives and better their outcomes. They will encourage services to broaden their range of activities and oversee the introduction of an activities database.

We're looking for someone

• With experience of promoting and implementing coproduction and coproduced activities with proven success of building relationships and effective partnerships
• With experience of working with vulnerable young people and/or adults from diverse backgrounds and/or complex needs using a variety of methods to engage groups in different ways.With the skills to coordinate Expert by Experience activities including delegating responsibilities.Who is strategic and creative; they will also be pragmatic and able to put vision into clear practice through competent project management approaches.
• With the ability to support people who use our services to promote their views and opinions, respecting and appreciating their lived experiences.
• With practical experience of planning appropriate, stimulating activities and opportunities for people with a range of abilities enhancing skills and experiences while positively managing risk
• Who has a good understanding of confidentiality, data protection and professional boundaries
• Who has a thorough understanding of and a commitment to equality, diversity, and inclusion as well as anti-discriminatory practice.
• We welcome applications from people with relevant lived experience
• Is flexible as occasional evenings or weekend working may be required

Benefits:

We offer a range of benefits which include:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £42,588 pa for a 35 hour a week contract (occasional evenings or weekend working may be required)
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance (Dependant on start date and contract length)
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding services
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

Closing Date: end of Monday 26th May 2024

Interview Date: Thursday 6th June 2024

We are an Equal Opportunities & Disability Confident Employer.

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Job Description

Summary of Job Purpose

The Business and Operations Lead plays a vital role in managing and developing the operational business functions of the organisation and supporting its charitable aims; working closely with the CEO to deliver and improve the organisation’s strategic planning, operational delivery, and budgeting/ finance processes. The postholder plays a vital role in ensuring that the day-to-day operations of the iHV run smoothly, with key functions:

• Leading iHV business and financial management, including accounting, budgeting, reporting, strategic planning and risk management.

o Work closely with the CEO, senior leadership team and our accountants to align financial and operational strategies.

o Manage financial controls, procedures, and systems.

o Collaborate with various departments, including external stakeholders, for effective budgeting and operational management.

• Leading iHV operations:

o Senior responsibility for administrative, legal, and compliance functions, ensuring smooth operations. This will include management of our Emsworth Office, IT and risks, supporting business planning and change management.

o Lead the operational change for a new Customer Relationship Management (CRM) system and website. iHV Project Lead working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification.

o Working closely with our part-time Head of HR, supporting the senior management team and line managers with HR matters, including recruitment.

o Line management responsibilities of designated staff in the corporate team, supporting business administration.

o Working with the CEO to ensure good governance of Board-related matters, collating Board papers and attending quarterly Board meetings.

Key areas of responsibility:

Business and financial management:

• Maintain and develop robust quality assurance processes for income and expenditure, working with our CEO and accountants, to ensure all financial and reputational risks are effectively managed.
• Ensure effective financial processes across the iHV, with systems in place for invoicing, managing iHV payments and standing orders, and chasing outstanding payments and debtors.
• Build departmental budgets, supporting leads with forecasting, budget tracking, monthly monitoring (management accounts are produced by our independent accountants) to inform workforce planning.
• Work with department leads to prepare budgets for tenders and project/ research grant applications, including determining when VAT is applicable.
• Process invoices, iHV card payments, direct debits, standing orders, expense claims forms and ordering of office supplies, with support from the Corporate Team Administrator.
• Support leads to manage contracting, invoicing and reporting to external funders in accordance with funder requirements. Ensure all new funding streams and other costs are accurately recorded by the accountants.
• Ensure management of the corporate member joiners to the organisation, including invoicing and setting up a process for re-invoicing.
• Work closely with the external accountants to provide information on monthly suspense, debtors, mis-postings and general queries in relation to iHV finance. Ensure the iHV’s reconciliation and remittance records are updated weekly.
• Ensure all financial documentation is available for scrutiny as required, including support for annual financial audit by independent auditors.
• Make recommendations, provide advice, and prepare strategic reports and briefings as required.

Operational Management and Governance:

• Support the CEO and department leads in managing human resources, risk management, quality assurance, operational change, and board functions.
• Support iHV business planning and the development of key objectives and priorities for the corporate Team (in partnership with the CEO and other leads within the corporate team).
• Oversee the operational needs of the Institute – supporting leads within the organisation with workflow mapping, business continuity and planning to support matrix working across the organisation.
• Recording and monitoring of business risks across the organisation to enable risk management, reporting to the Board and providing support in association with the CEO.
• Support the board, providing secretariat functions to board meetings, including ensuring all papers are provided on time, managing sensitive information, and taking board minutes.
• Work with the CEO to develop, coordinate and implement organisational policies throughout the Institute.
• Support the CEO with reporting to the Charity Commission/ Companies House and ensuring that the organisation’s charitable obligations are met. Work with external auditors to deliver the annual audits; and ensure that the relevant documentation is held in line with requirements, is available for external auditing, and the delivery of audit recommendations are tracked.
• Support Health & Safety risk management, ensuring risk assessments are in place, processes and policies are up to date, and staff are trained and informed with any changes.

Information Technology

• Management of robust administration and business support systems, including negotiation and management of IT agreements, subscriptions, licences and contracts as required, providing recommendations for improvements and efficiencies to the CEO.
• Facilities management of required IT and infrastructure to include details of equipment held and provision of Microsoft/ other required licences.
• Liaise and schedule work to be undertaken under external IT support contract.
• Lead operational change for new Customer Relationship Management (CRM) system and website – working with a dedicated project manager who has scoped our organisational requirements (almost completed), to finalise the invitation to tender (ITT), manage the procurement process, evaluate submissions with a small in-house change team at the iHV, and make recommendations to the board. The postholder will lead the project for the iHV, working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification and is robustly tested before launching.
• Information management and analysis to highlight issues/ risks and support decision making – work with Head of HR to ensure iHV compliance with GDPR.

Human Resources

• Management of our Emsworth office with line management responsibility for a small number of designated staff in the corporate team who support business management (currently the Corporate Team Administrator), supporting the delivery of team objectives within the iHV Business Plan.
• Support, motivate and develop staff, managing direct reports’ annual performance development review (PDR) and performance management, if required.
• Work closely with the Head of HR to make sure that good employment practices are universally embedded operationally within the iHV.
• Support staff recruitment and the induction of new staff; provide advice to staff on corporate policies and procedures and communicate changes.
• Support the Performance Development review process for the iHV, collating 360 feedback for iHV employees where requested, and maintaining records for annual PDR outcomes.
• Maintain oversight of the recording of annual leave with the Corporate Team Administrator, Head of HR, and department leads.
• Provide operational leadership and management for team awayday (leading a small team to plan this each year), to support team building and staff development.

Other:

• Have an excellent professional working relationship with colleagues to deliver corporate goals and objectives in line with iHV Vision and Values.
• Help at iHV conference and events, working with our Events Manager and overseeing the work of the Corporate Administrator to ensure that venues, travel, accommodation and materials are booked and delivered on time.
• To participate in all mandatory and individual training as required. To highlight their learning and development needs to the CEO on induction, at the annual PDR, and as needed, to ensure capability to deliver key role functions.

NB

▪ The above is only an outline of the tasks and responsibilities required of the role. You will carry out any other duties as may reasonably be required by your line manager.

▪ The iHV is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

Person Specification

Qualifications (Essential)

• High level of numeracy, literacy, and IT skills.
• Degree in business administration or related field, or equivalent qualification/ postgrad evidence of additional training/courses undertaken.
• Programme Management qualification (PRINCE2, AGILE or equivalent).

Experience (Essential)

• Proven work experience as Operations/Finance Manager or similar role. Prior experience of strengthening organisational effectiveness.
• Significant experience of budgeting, financial management, contract management and forecasting.
• Experience of operational and staff management.

Experience (Desirable)

• Experience in the IT industry and/ or healthcare.
• Previous experience working for a membership organisation.
• Previous experience working for a charity.
• Experience of Charity Accounting

Skills, Ability, Knowledge (Essential)

• A self-starter with the ability to work on their own initiative, work within deadlines, managing multiple and competing tasks.
• Working knowledge and skills in the use of business and financial principles and systems.
• Excellent IT skills – experience of workingwith a range of IT systems and project software. Familiar with Xero, Stripe, PayPal, GoCardless, Asperato or related financial software systems including purchasing, invoicing, reconciliation, debt rectification and financial reporting.
• Outstanding organisational, strategic thinking and problemsolving skills – ability to anticipate and resolve problems before they arise and respond to sudden unexpected demands. The ability to analyse complex facts and situations and develop a range of options.
• The ability to communicate effectively, including excellent oral and written skills and the ability to negotiate on difficult and controversial issues including performance and change.

Skills, Ability, Knowledge (Desirable)

• Familiar with SalesForce, Customer Relationship Management (CRM) systems and their capabilities.

Personal Attributes (Essential)

• Commitment to teamworking, and respect and consideration for the skills of others. Personal drive, energy, and enthusiasm for new challenges.

Behaviours and Values (Essential)

• Commitment to and focused on quality, promoting high standards in all they do.
• Values diversity and difference, operates with integrity and openness.

Behaviours and Values (Desirable)

• Actively develops themselves and supports others to do the same.

Other (Essential)

• Ability to work flexibly to meet the needs of the role.
• Able to attend meetings and events around the UK as required.
• Flexibility in supporting other iHV administration requirements on occasions.

Other (Desirable)

• Interest in working in the charitable sector to improve children’s lives.

Tinnitus UK is the only registered charity in the UK supporting the one in seven adults who have tinnitus!  The charity has recently renamed and rebranded.  All part of the ambitious plans fo the charity to raise its profile and relevance even further, to reach and help more people than ever.  We are looking for a Fundraising and Events Administrator to provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.

Main Responsibilities

Fundraising General (65%)

• Organizing and maintaining membership and donation data in the CRM database (Donorfy)
• First point of contact for supporter enquiries (email/phone)
• Taking telephone donations when required
• Flagging contact/donations to relevant team members
• Printing and posting thank you letters for offline donors

Events (20%)

• Monitor the events@inbox
• Monitor event bookings and process invoices as required
• Liaise with speakers, attendees and sponsors as appropriate

            -  Annual Conference - Tinnitus Adviser Training - European Tinnitus Course - Online Tinnitus Workshop - Tinnitus                   UK Webinars 2024

• Ensure website and Eventbrite accurately reflect current and coming events are upto date including event details.

General (10%)

• Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessary
• Stationery and mailroom stock checks and replenishing of stock as required
• Assist the Office Manager with office administrative tasks
• Work across the Tinnitus UK team and assist in all areas of work
• Attend internal and external meetings, events and training
• Assist the office manager with bookings of meetings/conference venues for Trustee Board and other meetings/training days
• Organise travel and accommodation as and when required
• Undertake training (In-house and external) as required
• Be flexible and carry out associated duties that may arise, develop, or be assigned in line with the broad remit of the post

Stewardship (5%)

• Provide a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)
• Administering JustGiving and other fundraising platforms

PERSON SPECIFICATION

Essential

• Good basic education to GCSE standard or equivalent (GCSE grade C or equivalent in Maths and English)
• Entitled to live and work in the UK
• Experience of database administration (CRM desirable)
• Fundraising admin and stewardship
• Events admin and support
• Handling phone, digital and postal enquiries
• Experience of using a number of different IT systems including Microsoft Office 365 - such as Outlook, Teams, Excel, Word & Powerpoint

Desirable

• NVQ level 2/3 in administration or other secretarial qualification
• experience in an office environment providing administrative support to multiple teams
• Experience of using client management databases such as Donorfy (full training provided)

Skills - you will have:

• Excellent communication skills both oral and written
• Recongise the confidentiality of some information and adhere to GDPR guidelines accordingly
• Attention to detail
• Excellent record keeping
• Understanding of confidentiality and GDPR guidelines
• Work effectively and efficiently under pressure
• Problem solver with a 'can-do' approach

Personal characteristics - you will be:

• Adaptable
• Purposeful and resourceful
• Excellent communication skills
• Flexible and team player
• Enthusiastic
• Ability to work on own initiative and prioritise workload
• Commitment to anti-discrimatory practice and equal opportunities.  An ability to apply awareness of diversity and inclusivity to all areas of work.

In return we offer:

• Flexible working
• 25 days annual leave plus bank holidays
• Employee Assistance Program well-being initiative
• Company pension (5% matched employer contribution)

ABOUT THE ROLE

Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities.  Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager.  As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.

ABOUT YOU

• An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
• An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
• A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels

ABOUT US

Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.

Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.

They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.

Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.

Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!

We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.

Contracts Administrator

Closing date for applications 23:59 hours on 4th June 2024

Salary  £28,890 per annum

To apply via our website 

Successful candidates must demonstrate their ability to:

1. Represent Safer Renting as contracts administrator for all borough funders or partner organisation ensuring compliance by all parties with procedures and protocols 
2.  Proactively deliver a cycle of performance reports, invoices and periodic reviews between the partners
3. Trouble-shoot, recognise potential disputes and escalate issues of non-compliance 

Job Purpose - Facilities Manager - Projects 

The role holder will report directly to the Head of Estates whilst working closely with the Facilities Manager and the wider team, as well as operational colleagues.

The role holder will be responsible for the delivery of specific ad hoc estates projects, whilst also providing support to the wider Estates team in the delivery of business-as-usual activity to ensure the development of an estate that delivers outstanding outcomes for the people we support, ensuring the portfolio is managed safely, cost effectively and in accordance with statutory and regulatory requirements.

This role requires an individual with strong project management capability within an estate’s environment, with a demonstrable track record of delivery of projects on time, to Budget and to the requisite level of quality.

Reporting directly to the Head of Estates, the role holder will: 

• Lead the estates input in the expansion of the existing property footprint.
• Onboard new additions to the estate’s property portfolio efficiently and effectively.
• Work collaboratively with operational colleagues ensuring “best outcomes” are delivered for the people we support in the development and maintenance of the estate.
• Support the wider estates team in the delivery of business-as-usual activities.
• Be visible and on site to ensure the smooth running of projects and the timely resolution of issues. 

Dimensions

Whilst the role currently has no direct reports assigned, the level of project activity and the consequential resource requirements will determine any additional staffing needs. The nature of individual projects will determine this although it is anticipated that project spend will be circa £0.5m+ per annum.

Principal Accountabilities

Estates and Facilities Management 

• Responsibility: Act as the senior estates and facilities professional on project work assigned. 

• Project Plans: Ensure there is a clear and documented estates plan for each project assigned and lead the implementation of these plans to ensure best possible outcomes for the people we support. In the planning and delivery of projects, the role holder must ensure that due consideration is given to operational requirements. 

• Project Performance: Ensure a robust contract performance management framework is in place for each project. 

• Regulatory: Ensure all project work is undertaken in accordance with applicable regulatory and statutory requirements. 

• Resource Management: Manage and co-ordinate both AFG staff and external contractors in the delivery of projects. Where required mitigating actions/plans may need to be taken to ensure that projects are delivered to requirements. 

• Onboarding: With support from the Head of Estates, lead the estates input re. property acquisition (both support with the identification of appropriate property and subsequent due diligence). 

• Expansion: With support from the Head of Estates, lead the estates input re. the expansion of existing estates footprint. 

• Business Cases: Prepare business cases, feasibility studies for consideration by the Head of Estates and onwards by the Executive/Director team. 

• Business as Usual Estates Activity: The role holder will be required to work alongside the Estates Manager and the wider estates team in the delivery of business-as-usual estates activity (including site visits, contract monitoring meetings, supervision of reactive repairs etc.), where project requirements mean the role holder has capacity to undertake this work. 

Financial Management

• Financial Performance: Manage project related budgets, ensuring projects are delivered to Budget, to the requisite quality and to time. 

• Procurement: Work closely with the Procurement team to source potential suppliers for services and ensure those services are sourced on a “Value for money” (VFM) basis, and in accordance with the terms of the Scheme of Reservation and Delegation. 

• Tenders: Working closely with the Procurement function of the Charity, take the estates lead in tender activity where assigned, ensuring that activity is undertaken in accordance with the Scheme of Reservation and Delegation. 

• Cost Reduction/Service Improvement: Lead in ensuring we are continually striving to reduce cost/improve service provision. 

• Commercial Acumen: Commercially savvy to drive continuous improvement opportunities (both financial and operational). 

Sustainability, Efficiency, and Innovation 

• Estates Development: Ensure development activity within the estate takes account of environmental considerations/technological advances in the go-forward design.

Person Specification - Essential Requirements:

Skills and Knowledge

• Strong knowledge of current and forthcoming regulatory and statutory requirements.
• Skilled and experienced negotiator to ensure “best value” is derived from commercial contracts.
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Able to build strong relationships with key stakeholders and to work collaboratively with others.
• Strong people management skills.
• Ability to work under pressure, dealing with multiple competing priorities across a changing landscape.
• Excellent working knowledge of Office 365 products.
• Takes the initiative, able to work at pace without supervision.
• Ability to analyse, interpret and resolve estate management problems, and to develop and implement practical solutions.
• Strong attention to detail and a critical eye.
• Able to develop a robust control framework re. project delivery.
• Commercially astute enabling cost reduction/service optimisation.

Values and Attitudes

• Solution focused with a “can do” attitude.
• “Change agent”, comfortable challenging the status quo.
• Comfortable and skilled operating at both the macro and micro level.
• Comfortable working independently but also as part of a team.
• Accurate and methodical in approach to work.
• “Value for money” mentality.

Experience

• Minimum of 3 years’ experience in an estate’s management/estates project management role.
• Experience of working in an environment delivering both planned and reactive maintenance and delivery of capital projects.
• Proven track record of capex project delivery (cost, time, scope).
• Experience of managing complex estates projects (resource, finances, scope).
• Experienced in managing contractors and sub-contractors including conflict resolution.
• Experience in both the development of and management of financial Budgets and Reforecasts.
• Experience in undertaking property related “due diligence”.
• Experienced in the preparation and presentation of business cases for consideration by the Head of Estates.
• Experience of working with a Computer Aided Facility Management (CAFM) system.
• Able to develop frameworks to understand a problem, identify practical options to solve the problem, and identify the most optimal solution.

Qualifications & Training

• Level 3 Facilities Management qualification.
• GCSE Maths and English

Other

• Full driving license.
• On occasion emergency contact for the properties and therefore may need to attend out of hours.

This role is home based, with occasional travel within the north west of England required. This role is Band II as per our structure

JOB DESCRIPTION

Job Title: Counselling Support and Development Manager

Responsible to: Head of Counselling

Location: Norwich and Great Yarmouth

Hours:                               30 Hours Per Week

Salary:                               £33,000 per annum FTE (pro rata to 30 hours per week)

What are we looking for?

Sue Lambert Trust are looking for a resilient and experienced  counsellor ready to take on the challenge of a leadership and management role within an organisation passionate about offering a kind, safe and supportive therapeutic service to survivors of sexual abuse and violence. In this role you would be responsible for the professional development of our team of counsellors as well as supporting both trainee and experienced counsellors in their work with us.  

Background Information:

Sue Lambert Trust provides kind, safe, supportive help for people who have experienced sexual or domestic abuse at some point in their lives.

We provide free, specialist support that enables people to recover, heal and build resilience to face the future. Our support is organized around a three-phased trauma informed approach.

Phase One Groundwork is designed to support clients with practical issues as well as providing stabilisation in preparation for counselling. Around 200 clients per year access this service.

Phase Two Counselling is the core provision and is delivered by 50+ trained counsellor volunteers working with around 300 clients weekly.

Phase Three aims to build resilience and includes interventions such as self-help groups.

We are funded by the Office of the Police and Crime Commissioners Office, Ministry of Justice, National Lottery and several local and national Trusts and Foundations.

With the launch of a new strategy to guide us through to 2026 it is an opportune time to be joining an organization that is ambitious in its support for its clients.

Job Title:Counselling Support and Development Manager

Responsible to: Head of Counselling

Job purpose:

1. To ensure that all counsellors and staff are provided with the skills and knowledge to deliver and develop Sue Lambert Trust services.
2. To support the Head of Counselling to manage a team of staff and counsellors in delivering effective, safe and quality counselling and other appropriate therapeutic services.           
3. To support the Head of Counselling in the development of clinical services, and work collaboratively with the Service Support and Development Manager to implement Trauma Informed Practices (TIP)
4. To support the Head of Counselling in creating a safeguarding culture throughout the organisation.

Main responsibilities:

Operational Delivery

1. To develop and lead a needs-based plan for the learning and development of the counselling team aligned with Sue Lambert Trust strategy.

2. To organise and manage trainee counsellor placements, working in partnership with counsellor training providers to support and develop trainees in their ongoing training.

3. To act as the Senior Counselling Lead for all trainee counsellors, undertaking case management monthly

4. To work collaboratively to develop and support the implementation of consistent working practices across our sites with a focus on our Great Yarmouth office.

5. To lead on the development and training of a dedicated team of EMDR practitioners.

6. To act as one of the designated safeguarding leads within the organisation, providing support to Senior Counselling Leads and counsellors

7. To deputise for the Head of Counselling as and when required

Service Delivery

1. To provide one to one counselling and other therapeutic services as appropriate in line with the policies and requirements of the organisation

2. To ensure a skilled clinical team can deliver initial assessments, review and top-up calls, effective allocations, and any other services as directed.

3. To line manage the Senior Counselling Leads based in Great Yarmouth

4. To lead on best practice in clinical service delivery as outlined by BACP guidelines and statutory and regulatory requirements throughout the organisation.

5. To liaise where necessary and appropriate with external supervisors to support counsellors and clients.

Service Development

1. To ensure the clinical team collect client outcome measures and experience of service feedback to inform the ongoing development of the organisation.

2. To lead on recruiting, interviewing, inducting, and training new volunteers and trainees

3. To lead on clinical development within the counselling management team working alongside the Service Support and Development Manager to ensure quality of policies and procedures is client centred and trauma aware.

4. To lead on the development of our services ensuring they are accessible to all our users, monitoring and implementing practices that reflect our ongoing commitment to Equality, Diversity and Inclusion (EDI)

5. To champion developmental change in our service delivery and provide support and training to enable this

Other Duties

1. To maintain a physical presence across our offices, working to a flexible principle of a 60/40 split between Great Yarmouth (60%) and Norwich (40%)

2. To work within the policies and procedures of the organisation

3. To work to the principles of equality and diversity within all aspects of the organisation

4. To promote the work of Sue Lambert Trust to stakeholders as and where applicable

5. Any other duties as commensurate with the role

PERSON SPECIFICATION – Counselling Support and Development Manager

Qualifications:

1. Minimum Diploma level qualification in counselling

2. Minimum 450 hours clinically supervised counselling experience

3. Achieved or working towards BACP accreditation.

Skills/knowledge required:

1. Experience of planning and implementing a needs-based training and development programme for a team

2. Experience of working and understanding the needs of trainee’s and volunteers within a service

3. Experience of working in a client focussed multi disciplinary service

4. Experience of implementing quality standards and training across teams of staff, volunteers and trainees.

5. Experience of implementing and managing change

6. Current ongoing and proven counselling experience within an organisation

7. A deep understanding and empathy with people who have experienced trauma particularly in relation to sexual violence and abuse.

8. Exceptional communication skills, both verbal and written, with proven ability to communicate with a range of different people

9. Clear understanding of the person-centred counselling approach and/or EMDR or Somatic therapy, within the context of a person centred service.

10. Experience in working with other agencies and stakeholders

11. Experience of managing and implementing processes to collect and analyse evidence of the impact of services on clients e.g. outcome measures and experience of service questionnaires

Personal Attributes

1. Collaborative and enabling

2. Dynamic / solution focussed approach

3. Ability to work well within a team and across different disciplines and counselling modalities

4. Ability to work on own initiative and to lead diverse teams

5. Good negotiation skills

6. Ability to motivate and manage people, displaying clear leadership when and where required.

Other requirements:

1. Ability to work flexibly with occasional unsocial hours

2. Ability to commit to working across multiple venues

3. Full driving licence or ability to travel at alternative locations in the county (for which reasonable expenses will be paid)

4. To attend clinical supervision as required by BACP

Application process

To apply, please send an email (email address can be found on our website) including:

· an up-to-date CV

· a covering letter addressing all the requirements in the person specification

Closing date for applications is 9am Thursday 9th May.