Head of engagement jobs
ID: 1557
Job Title: Deputy Director of Services & Innovation, Central Region of England
Service: Services & Innovation
Salary: £65,782 - £72,959 Additionally, £480 home-based allowance FTE per annum
Location: Homebased with regular travel across the central region of England and occasional London Head Office.
Hours: full-time 37 hours per week.
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Are you an innovative, strong, team player, who is solution focused and passionate about making a difference in everything you do? Do you have a proven track record of growth and retaining services, delivering excellent, inclusive services and cultivating quality and diversity? Are you looking for a diverse, ambitious and fast paced organisation – if so, you have found it.
About the role:
The roles primary function is to lead the operational teams and lead on strategic development and growth across the region. The post holder will model the organisations values; people focus, can do, excellence and mutual respect.
The Deputy Director leads the strategic development and transformation of Family Action services across the Central region, and implements the organisation’s strategic plan and its 5 key objectives. The role focuses on stakeholder engagement, partnership, service development, and system leadership across sectors. It requires inclusive leadership and the effective line management of Operational Managers and one Assistant Director.
The role has responsibility for service delivery, risk management, performance, quality and practice, safeguarding, income generation and budgets across the region. The post holder drives accountable leadership, innovation, co-creation, and continuous improvement across all the Central region. The Deputy Director will be an excellent communicator, highly resilient, and a decision maker, while always championing Family Action’s values in delivering inclusive, outcome-focused support for children, families, young people and adults.
Main Responsibilities:
· Be accountable for service delivery across the region, contractual performance, safeguarding, quality assurance, risk management, ensuring services meet regulatory standards, delivering positive outcomes and embedding equality, diversity and inclusion in everything we do.
· Lead senior stakeholder engagement and foster strong cross-sector partnerships across the geographic area.
· Line manage Operational Managers, and an Assistant Director, oversee budgets to ensure efficient, cost-effective service delivery. Champion the sharing of learning, development of staff and volunteers and best practice across services to support continuous improvement and innovation.
· Strategic and accountable leadership, leading the region by motivating and galvanizing the team to achieve innovation, growth and quality services maximising outcomes for the people we support
· Working alongside the Business Development & Corporate and Marketing team, drive the region’s income generation through generating and responding to new opportunities, and by leading innovative service design and modelling.
· Be part of a dynamic and supportive team of other regional and national Deputy Directors, sharing and influencing cross-organisational decision making, resource allocation, strategy and organizational development and leadership.
Main Requirements (for details check the job description and person specification):
· Passionate about social justice and improving the life chances and supporting children, young people and adults who experience disadvantage.
· We are looking for someone who has senior level leadership and management experience and expertise in at least one of the settings in social care, health, young people and community sector. Who is highly robust, able to priorities multiple workflows and issues, with a good understanding of and leadership around service risks and decision making.
· We are also looking for someone who can think strategically across systems, contribute to innovation, creativity and diversity, and is an excellent inclusive leader that can inspire their teams as well as their peers and senior leaders in Family Action.
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced and children’s barred list.
· Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
Click 'Apply Now' to complete our online application form by the closing date of Sunday 28th September at 23:59
Interviews and an assessment exercise will be virtual over Microsoft Teams – Week commencing 13th October.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Helen Cantrell (full email address on advert document)
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Shout Out UK (SOUK):
Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.
The Position:
You will be joining our small, passionate NGO to support the delivery of our educational programmes. Reporting directly to the Head of Programmes, you will be tasked with delivering programmes on Political & Media Literacy, counter-extremism, and online safety. This will involve traveling to a variety of educational settings to deliver our programmes, alongside supporting our Head of Programmes and Programme Coordinators to recruit schools and colleges. Projects can vary from media literacy workshops for schools, online harms CPD training, to city-wide democratic engagement stalls.
The applicant needs to be motivated, interested in counter-extremism, and passionate about Political & Media Literacy. The job is based on a 7-month contract, with likely extension (including a 3-month probation period).
Key responsibilities
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Deliver a wide variety of programmes across a diverse range of settings and cohorts.
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Recruit, coordinate and support schools and teachers across the UK to take up our programmes
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Support in updating and creating resources around the topics of Political Literacy, Media Literacy and Counter - Extremism
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Establish and maintain effective relationships with teachers, councils, 3rd sector stakeholders through our CRM system.
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Travel nationally and/or internationally to deliver
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A UK driver’s licence is required (access to a car also is preferable)
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Fulfil other duties as reasonably requested
Skills and Experience:
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Experience in delivering to young people and adults.
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Confidence.
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An understanding of and interest in media & political literacy and counter-extremism (PCVE / REMVE)
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Ability to organise, prioritise and manage a diverse workload
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Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.
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A strong interest in political and media literacy, civic engagement, and addressing online harms.
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Ability to work independently and proactively, taking initiative to solve problems.
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A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.
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Strong writing skills are desirable.
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Proficient in the Welsh language (if based in Wales)
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Must be eligible to work in the UK
Personal Attributes:
A confident and engaging presenter, capable of delivering compelling political and media literacy programmes to diverse audiences in various settings. Exceptional organisational skills are paramount, enabling independent management of workload, extensive travel, and meticulous planning. Flexibility and adaptability are crucial for navigating dynamic demands, including extensive travel and unpredictable schedules. Excellent time management, a proven ability to manage multiple priorities effectively, and adherence to strict timelines are essential. Finally, the ideal individual should be proactive and self-motivated, consistently taking initiative and thriving in a self-directed work environment.
This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.
Benefits:
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Unlimited Leave.
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Work Abroad Scheme.
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Opportunity to be part of an impactful project addressing critical societal challenges.
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Collaborative and supportive working environment with an international team.
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Professional development opportunities.
To ensure everyone is given the tools to understand how their government works and how to identify disinformation for themselves.

The client requests no contact from agencies or media sales.
Regional Operational Manager
Service: Services and Innovation London
Salary: £42,140 - £46,240 plus, £3,827 Inner London Weighting OR £480 homeworking allowance per annum (£33,712 - £36,992 plus, £3,061.60 Inner London Weighting OR £384 homeworking allowance per annum for part-time, 29.6 hours per week)
Location: Various areas across London
Hours: 29.6 hours per week (part-time)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact.
The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital.
Key requirements:
· Proven leadership experience managing services for vulnerable children, young people, and families.
· Strong background in team management, budget oversight, and quality assurance.
· Skilled in stakeholder engagement, partnership building, and service development.
· Experience with tenders, funding bids, and strategic growth.
· Knowledge of safeguarding, compliance, and data-driven performance monitoring.
· Commitment to equity, diversity, and inclusion, with an understanding of intersectionality.
· Excellent communication, project management, and organisational skills.
· A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification.
We welcome applicants with lived experience of the communities we support.
Main Requirements (for details check the job description and person specification):
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Follow the link to our website and click 'Apply Now' below to complete our online application form
· Interview date: Held in person on Monday 20th October 2025 at Family Action’s Head Office in London
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
ImpactEd Consulting is acting as recruitment advisor to the Fair Education Alliance on this appointment.
This is a new role at the Fair Education Alliance, leading on the delivery of the events and gatherings that will form a critical component of our regional collaboration model and neighbourhood to national strategy.
You will coordinate logistics for all regional events and gatherings and provide support with programme design, including maintaining an annual calendar of regional events, to enable the successful delivery of FEA’s regional place-based collaboration approach. Working closely with our Director of Regional Collaboration and Head of Communications and a team of communications and events specialists, you'll manage everything from budget oversight to day-of-event delivery while continuously adapting this innovative model as it develops.
This is an exciting opportunity to play a pivotal role in shaping how our new strategy comes to life in communities across the country.
No child’s success should be limited by their socioeconomic background.
The client requests no contact from agencies or media sales.
This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.
The Senior Immigration Solicitor (Violence Against Women and Girls & Migrant Justice) will lead on complex immigration casework and strategic legal interventions, with a particular focus on supporting Black, minoritised, and migrant (BMM) women affected by violence against women and girls (VAWG), especially those with insecure immigration status or no recourse to public funds (NRPF).
This is a senior role requiring a high degree of professional autonomy, decision-making, and initiative. While the postholder will be formally accountable to the Head of Community Engagement and Legal Services, they will operate with minimal day-to-day supervision, taking a lead in shaping casework strategy, driving systemic change, and strengthening SBS’s legal offer.
By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
Interview date: 24 & 25 September 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.
About the Role
The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.
You'll be responsible for:
- Planning and implement integrated campaigns across email, social media, and the website.
- Supporting launches, events, training, and product sign-ups with timely, engaging content.
- Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
- Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
- Tracking user journeys, engagement rates, and campaign ROI.
- Running A/B testing across platforms to evaluate message, format, and timing effectiveness
- Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
- Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
- Providing regular updates and strategic insights to the Head of Communications.
Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).
About You
We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.
Key Skills and Experience:
- Excellent written and verbal communication with a clear, engaging tone.
- Ability to tailor messages and content for differentaudiences and platforms.
- Confident interpreting data and using it to improve communication and engagement.
- Creative approach to problem-solving and campaign development.
- Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
- Proven experience in marketing and digital analytics.
- Strong understanding of digital metrics, user journeys, and engagement funnels.
- Experience managing email, social media, and website content as part of integrated campaigns.
How to Apply
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Please visit our website to fill out an application form.
The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.
The client requests no contact from agencies or media sales.
Are you a social media whizz with a passion for telling powerful stories? Keen to progress in your career in public relations and digital communications while making a real impact in the charity sector? Join Dravet Syndrome UK as a Marketing and Communications Manager (home based,16 hours/week) and bring your creativity and energy to a role where you’ll help shape our online presence, generate meaningful media coverage, and connect communities through engaging content.
Reporting to the Head of Marketing and Communications and working with the Marketing, Communications and Fundraising Manager in this varied position, you’ll drive DSUK’s social media activity, creating and scheduling posts across our social media channels. Alongside engaging online audiences, you’ll be instrumental in our proactive PR work—writing press releases, pitching stories to key media, responding to journalist enquiries, and helping develop compelling family case studies for campaigns. As part of a passionate and supportive team, you’ll collaborate to measure the impact of our communications and marketing work.
If you’re ready to grow your career in communications and want to make a difference for families affected by Dravet syndrome, we want to hear from you.
As part of DSUK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.
About Dravet Syndrome UK
Dravet Syndrome UK (DSUK) is a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. Dravet Syndrome is a rare neurological condition that affects around one in every 15,000 people in the UK. As well as experiencing severe, difficult-to-control seizures, children and adults with Dravet Syndrome have varying degrees of intellectual disability and a spectrum of associated conditions (known as ‘comorbidities’), which may include autism, ADHD, behaviours that challenge and difficulties with speech, mobility, eating and sleep.
The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping over 550 families with support, education, and research programmes, underpinned by a world-class Medical Advisory Board.
What you will bring
Essential
· Demonstrable experience in planning and delivering engaging and targeted social media content to build community, raise awareness and drive engagement.
· Hands-on experience managing websites (using WordPress), delivering e-marketing campaigns (e.g. Mailchimp or similar), and applying SEO principles and other techniques to optimise digital communications and online visibility.
· Demonstrable experience in media relations, including writing press releases, working with case studies and successfully pitching and responding to a range of media (online, press, radio, broadcast)
· Demonstrable experience of working in charity, patient advocacy or healthcare sectors
· Ability to deal with people at all levels with empathy, tact and credibility
· Excellent written and verbal communication skills, with an ability to distil large amounts of information and present it in engaging and innovative ways for a variety of audiences
· Demonstrable design skills and knowledge of desktop publishing software e.g. using Canva to create in-house designs for social media and our website
· Act as a brand guardian, ensuring external designers and agencies understand and apply our brand, visual identity, and corporate communications guidelines effectively
· Strong organisational and project management skills, with the ability to prioritise
· Be a self-starter and team player with experience of remote working, and able to work effectively with colleagues using remote technology (e.g. Zoom, Google meets, etc)
Desirable
· Membership of a professional body such as Chartered Institute of Public Relations and/or a commitment to continuous professional development
Why join Dravet Syndrome UK?
Join our dynamic and growing charity, where you'll thrive in an exciting and engaging environment. We are proud to be a family-oriented charity experiencing growth and fuelled by an ambitious plan for expansion. Our dedicated team is deeply connected to our core audience, and their motivation stems from witnessing our impact on people's lives. Join us today and contribute to making a lasting difference in the lives of those we support.
The closing date for applications is Wednesday, 24 September 2025, with shortlisting interviews taking place in early October with job to commence November 2025.
Our commitment to diversity
As part of our ambitions to improve equality and diversity, we welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, sex, religion or belief, sexual orientation, gender reassignment, marriage & civil partnership, and pregnancy and maternity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Communications and Marketing Manager
Salary: £28,000-£30,000 pro rata, pension paid at 4% contribution (Band 3a) pro rata
Hours: 3-4 days (.6 to .8FTE)
Days of work: Flexible to take place between Monday and Friday, TOIL-able hours in the evening or weekends when required
Contract Type: Permanent
Benefits:
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4% employer pension contribution,
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6.6 weeks annual leave entitlement (25+8 Bank Holidays)
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Enhanced sickness pay
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Monthly independent therapeutic supervision,
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Take your birthday off
Location: Flexible / Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT
Reporting to: Head of Fundraising
Collaborating with: Community Fundraising and Events Manager
Direct reports: N/A
Closing date: Monday 29th September at 5pm
Interview dates: Interviews will be conducted W/C 6th October.
Start date: Late October/ November 2025
Be part of something life-changing.
At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.
Now, we are looking for a dynamic, innovative and creative Communications and Marketing Manager to join our Fundraising Team, helping us grow our impact and lead our external communications and digital marketing efforts to support more survivors of modern slavery.
About the Role
We are seeking a proactive, engaging, relational individual with who shares our values and is driven to make a difference.
As Communications and Marketing Manager, you will lead on crafting and delivering compelling communications that strengthen our brand, deepen supporter engagement, and drive income. With a strategic approach and a passion for storytelling, you will also oversee and support the delivery of creative, consistent and sensitive messaging internally and externally.
The role is responsible for continuing and enhancing both public and internal communication. We are a growing charity helping to lead the way in supporting survivors of modern slavery. This role is a pivotal part of the Fundraising team and will help us to deliver our aim to empower survivors of modern slavery and exploitation.
This role is designed for someone who enjoys cultivating and developing income through individual giving and thrives on excellent and creative communication.
What You’ll Be Doing:
This person will take the lead on developing and delivering the organisation’s communication and marketing, in line with our branding, mission, vision and values. This includes:
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Lead on branding, digital presence (website, social media, newsletters), and compelling storytelling to grow awareness, engage supporters, and recruit staff/volunteers.
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Develop and deliver campaigns, newsletters, and case studies with sensitivity, ensuring consistent brand representation and co-produced content with beneficiaries.
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Contribute to annual fundraising strategy, create detailed communications/marketing plans with budgets and targets, and strengthen the donor journey.
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Partner with the fundraising team to drive income through digital marketing, supporter engagement, donor retention, and data-led reporting.
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Manage eTapestry records, supporter data, and income tracking, while recommending improvements in data management and ensuring GDPR compliance.
We’d love to hear from you if you:
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Have experience creating engaging and effective marketing campaigns and communications.
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Are a confident communicator and storyteller who has experience of creating impactful social media messaging.
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Are proactive, creative, and passionate about our work supporting survivors of modern slavery and exploitation
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Share our values of compassion, empowerment and collaboration
Why Join Us?
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Be part of a pioneering, survivor-focused charity making a real impact
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Work in a supportive, inclusive and values-led organization
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Have the freedom to bring your ideas to life and take ownership of your work
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Join a team that celebrates progress, values growth, and genuinely cares
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Receive a number of benefits including your birthday off and monthly therapeutic sessions
Please see the Job Description document for full details and the Person Specification
How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.
We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work.
Please note- we will not be working with recuiters for this post.
Please submit a CV and Cover Letter that addresses all the points detailed in the person specification, giving relevant examples which demonstrate your suitability for the position.
We will be shortlisting for interview based on the below scoring system:
0 – Weak Does not address the essential criteria
1 – Average Addresses part of the essential criteria, provides little detail
2 – Good Addresses the essential criteria, providing some detailed relevant explanations
3 – Excellent Provides a thorough, considered explanation that fully addresses the person specification.
Empowering survivors of modern slavery to rebuild their lives and thrive



The client requests no contact from agencies or media sales.
As Philanthropy Officer, you will be an organised and proactive fundraiser, adept at multi-tasking and working across a variety of projects to successfully support senior leaders. You will be keen to learn from senior fundraisers and implement exciting new approaches for the Sutton Trust, and bring strong organisational and interpersonal skills.
The philanthropy income team is a team of two, working closely with the Director of Development to secure and steward individual donors. As Philanthropy Officer, you will support both the Head of Philanthropy and Director of Development in their work with individual donors, including undertaking prospect research, writing briefings and compelling reports, coordinating meetings and donor visits, and maintaining accurate donor records.
The role sits in the Philanthropy team of the Development Department and is managed by the Head of Philanthropy. You will work closely with colleagues across both the Development Department and the wider organisation.
Main duties
New Business
- Undertake prospect research across the spectrum of philanthropic income in collaboration with the Head of Philanthropy - including identification, due diligence, qualification, and creating briefings and outreach plans
- Work with the Head of Philanthropy to identify and cultivate a prospect pool of potential donors, looking at lapsed supporters, current low-level donors, stakeholder network mapping through the Board and Trustees, as well as philanthropists with an active interest in education/social mobility
- Work with the Head of Philanthropy and other colleagues to implement, promote, and maintain a low-level online giving campaign, including transition of our online giving capabilities to the Trust's website, and automated stewardship activation
- Support the Head of Philanthropy to lead the Sutton Trust's approach to alumni fundraising - working collaboratively with the Alumni team in the Programmes directorate to develop and deliver a compelling alumni fundraising campaign
- Support the Head of Philanthropy to devise and implement a compelling legacy campaign, driving sustainable future philanthropic income
- Work with colleagues across the Development team to identify, qualify, cultivate and secure prospects, using resources effectively where there are links between corporates, individuals, and trusts & foundations
Stewardship and Cultivation
- Manage the Trust's online fundraising platforms, such as JustGiving and CAF, to enable smooth processes and a high-quality experience for donors, ensuring new and existing donors are appropriately thanked and have inclination to support in the future
- Be responsible for managing and growing a portfolio of mid-level donors, providing excellent relationship management from cultivation to stewardship
- Be responsible for elements of the planning and delivery of meaningful engagement events for supporters of the Trust, supported by and working with the Head of Philanthropy and relevant colleagues
- Support the Director of Development and Head of Philanthropy to provide high-quality stewardship and management of the Development Board and Fellows
- Support the Head of Philanthropy to develop and deliver appropriate and high-quality stewardship journeys for segmented philanthropic giving, including producing compelling collateral, reporting, and communications that increase affinity and loyalty
- Be accountable for achieving individual agreed income targets, looking for opportunities to grow philanthropic income
- Support the Director of Development and Head of Philanthropy to ensure all record keeping and administration relating to philanthropic income is maintained, up-to-date, and processed in accordance with GDPR and Sutton Trust policies and procedures
Fundraising, Finance and Reporting
- Respond to queries from prospective and current donors in a warm, professional and timely manner, delivering high-quality stewardship and upholding the reputation of the Trust
- Support the Director of Development and Heads in the Development team to manage logistics of their roles - including support for booking meetings and travel, submitting expenses, and creating briefings
- Act as an ambassador for the Trust with external audiences, delivering presentations and providing expertise as required
- Work with colleagues to deliver impactful events to cultivate prospects and steward partners, with a focus on experience for individual supporters and prospects
- Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking, and reporting for philanthropic income
- Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting
- Stay up to date with philanthropy fundraising best practice and keep abreast of developments and opportunities within the wider fundraising space
- Other duties as necessary from time to time
Person Specification
Skills and experience:
- Experience building and managing relationships with individuals, ideally in a philanthropy team or other fundraising capacity, or in sales or other relevant professional capacity.
- Experience researching and prioritising information to drive decisions. Evidence of researching qualifying individuals, ideally to create a clear and prioritised propsect pipeline, is not essential but will help you to stand out.
- Experience working with or supporting colleagues across an organisation to make successful asks or secure a specific outcome. Evidence of making financial asks, ideally to secure major donors and cultivate new donors, is not essential, but will help you to stand out.
- Experience managing multiple priorities and tasks to successfully achieve project or other goals
- Excellent verbal and written communication, including the ability to write persuasive and engaging materials, and to communicate effectively with the aim of inspiring and encouraging giving
- First-class interpersonal skills - a natural relationship builder able to represent the Sutton Trust with confidence in a range of settings
- Strong analytical skills
- Knowledge and experience of the education and/or not-for-profit sector (desirable)
- Experience working with membership groups such as alumni, giving circles, implementing online-giving schemes and supporting legacy campaigns (desirable)
- Knowledge of the UK fundraising environment, including trends in philanthropy and the different giving mechanisms utilised by individual donors (desirable)
- Experienced at using Salesforce or other fundraising CRM software to accurately record funding relationships (desirable)
Competencies:
- Sympathetic to the aims of the Trust and our mission to increase social mobility
- High degree of initiative and the ability to take responsibility for a range of philanthropy fundraising activity
- Strong communicator, skilled at persuading others through writing and conversation
- Excellent attention to detail
- Able to multi-task and prioritise multiple funder relationships
- Able to work independently and as part of a team
Other
- Is eligible to work in the UK
Terms of Appointment
- Contract: Full-time, permanent
- Salary: £31,775-£35,000 per annum
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
- A DBS check may be required
Interviews
Applications should reach us by 9am on Monday 15th September, with first round interviews on Tuesday 23rd September, and second round interviews on Tuesday 30th September. Both interview rounds will be held at our London offices.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Concerts & Projects Manager
Position Summary
The Concerts & Projects Manager is responsible for the planning, coordination and delivery of several key areas of the orchestra’s core performance activity (including but not limited to: concerts in London and around the UK, commercial recording projects, the orchestra’s Garsington Opera residency and others).
Working in a fast-paced environment as part of a friendly, fun and creative team, the role of Concerts & Projects Manager provides a unique opportunity to work with leading musicians and conductors. Excellent organisational and budgeting skills, attention to detail, innovative thinking and a flexible approach to working will help you manage, develop and execute a diverse range of projects to the highest standard.
With oversight from the Senior Concerts Manager and Concerts Director, the post-holder will work closely with the Concerts Coordinators, Concerts Assistant and the Orchestra Operations Team in the delivery of outstanding performances in venues as varied as car parks, concert halls and country houses.
Key Responsibilities
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Planning and coordinating of the London Season at the Royal Festival Hall.
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Planning and co-ordination of the Orchestra’s residencies in the main season: Basingstoke, Bedford, Canterbury & Leicester and in the summer season: Garsington Opera and Three Choirs Festival.
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Planning and co-ordination of the Orchestra’s UK engagements.
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Preparing concert/project budgets, managing and maintaining set budgets and final reconciliations/invoicing.
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Liaising with the Orchestra’s Head of Production and Stage Managers regarding practical arrangements for all concerts and projects, including but not limited to stage plans, arranging stage extensions where required, truck requirements etc.
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Liaising closely with the Orchestra Librarians on orchestrations and editions for repertoire being performed or recorded.
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Supervising the Concerts Coordinators and Assistant in the practical delivery of contracts, PPE letters, tech riders, dressing room and security lists, rehearsal venue bookings, detailed schedule preparation etc.
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Keeping abreast of all relevant agreements and updates from the Association of British Orchestras and Musicians’ Union.
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Liaising with the Orchestra Committee and Artistic Committee regarding player matters as directed by Senior Concerts Manager/Concerts Director
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Attending concerts & projects in London and around the UK. Representing the Philharmonia with utmost professionalism at all times.
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Undertaking such other duties as may reasonably be required by the Company.
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Upholding and demonstrating the Orchestra's values.
Skills and Qualifications
Essential:
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Minimum three years’ experience in classical music administration;
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Demonstrable experience in performance production and scheduling;
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A strong passion for orchestral music;
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Meticulous attention to detail;
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Self-motivated and a diligent worker;
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Good organisational skills and time management;
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Excellent interpersonal skills, both written and verbal;
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Ability to problem solve independently;
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Ability to find creative solutions independently;
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Ability to work as part of a team;
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Ability to motivate junior colleagues;
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Willingness to have a hands-on and positive attitude during projects;
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Willingness to work unsocial hours, including evenings and weekends;
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Willingness to travel outside London, as required.
Desirable:
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Skills in concert management
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Previous employment with a symphony orchestra
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Knowledge of the working practices of a professional orchestra (including ABO/MU agreements that apply to a professional freelance orchestra)
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Knowledge of orchestral repertoire
Reporting Structure
Reporting to the Senior Concerts Manager.
Employment Type
Full time, based in London with weekend and evening work as required by the orchestra’s schedule.
Salary and Benefits
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£30-£35k, dependent on experience
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Pension contribution of 6% of salary to a qualifying scheme
Location
The role will be based at our administrative office in Southwark, London SE1; however, the role will require frequent travel within the UK (and possibly at times internationally)
Application Process
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Closing Date: Monday 29 September 2025
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First interviews: Thursday 2 October 2025
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Second round interviews: w/c 6 October 2025
Equal Employment Opportunity Statement
The Philharmonia Orchestra is committed to ensuring equitable opportunities and a welcoming environment for all those that engage in our work. We strive for a more representative workforce and encourage applications from under-represented groups in the UK arts workforce, particularly those from Black, Asian and Ethnic Minority backgrounds, from lower socio-economic statuses, d/Deaf and Disabled applicants, and those from the LGBTQIA+ community. We are a Disability Confident Employer. If you require any adjustments to apply for this position or attend an interview, get in touch with us via email with ‘Reasonable Adjustments – Philharmonia’ in the subject line.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role:
We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will be an integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.
You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.
What you will do:
As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.
You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).
Key responsibilities include but not limited to:
Operational Management
- Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
- Ensure impeccable presentation standards aligned with brand guidelines.
- Full compliance of operational policies and procedures.
- Ensure staff and volunteers are engaged with their roles and environment.
- Effective staff planning that aligns with budget and operational needs.
- Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
- Support the AVEM in the operational delivery of house openings and tours.
- Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.
Tours & Walks Operation
- Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
- Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
- With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
- Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
- Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
- Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
- Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
- Develop a guide recruitment and training programme.
- Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.
People Management
- Line manage the AVEM, providing operational guidance and supporting their professional development.
- Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
- Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
- Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
- Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
- Lead annual visitor care training for staff and volunteers.
- Provide ongoing role-specific training to ensure high standards of delivery.
Other Duties & Responsibilities
- Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
- Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
- Deputise for the HVE and provide operational duty management in the AVEM’s absence.
- Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
- Act as a trained First Aider and Fire Marshall (training provided).
- Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
- Support frontline operations during peak times, major events, or staff shortages as required
- Stay informed on industry trends and best practices in the heritage/museum sector
You will be a great fit if:
You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.
This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.
Your areas of knowledge and expertise that matter for this role:
- Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
- Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
- Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
- Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
- Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
- Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
- Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
- Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
- Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.
Additional requirements:
The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.
Rewards for working with us:
- Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
- Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
- Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
- Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
- Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
- Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
- Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
- Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
- Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
- Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
- And plenty more!
Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year.




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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Legacy Marketing Manager to join our Fundraising team.
Title: Legacy Marketing Manager
Salary: £43,260 - £46,350 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London (2 days per week on-site)
Job Summary
As a key role within the Fundraising Division, the Legacy Marketing Manager will work to achieve the essential long-term legacy income that helps Anthony Nolan to save the lives of people with blood cancer and blood disorders.
You will do this by shaping and implementing our legacy marketing plans to achieve our long-term income goals. You will develop an audience-centric and insight-driven legacy marketing programme to attract and steward potential legators. You will also have line management responsibility and oversee our legacy administration work.
Key responsibilities
These include but are not limited to:
- Develop and manage our legacy fundraising, setting and achieving agreed targets to help us to grow our long-term legacy income.
- Plan, develop and implement high impact, audience-centric legacy marketing campaigns to attract new legacy pledgers, considerers and enquirers. This includes activity across a range of channels from social media, digital, telemarketing, direct mail and events.
- Develop and implement compelling supporter journeys to effectively steward potential legators.
- Ensure that all legacy marketing campaigns are managed efficiently and effectively.
- Track, report and benchmark results to inform decision making for future activity.
- Overall management of our annual legacy income; management of our legacy administration, including overseeing the external legacy admin support.
- Build and maintain sustainable, constructive relationships with the team, colleagues and key external suppliers.
- Provide internal resources for learning about legacies, to aid awareness.
- Collaborate to ensure integrated planning for legacy marketing with the wider teams: Individual Giving, other fundraising teams, the register team, marketing and content along with other colleagues to identify sustainable ways to deliver our Fundraising strategic plan.
Essential attributes:
- Experience of creating and managing large scale, multi-channel, audience-centric and insight-led response-driving fundraising or marketing campaigns
- Demonstrable track record of achieving legacy fundraising success through integrated communications to individual supporters, with experience of effective supporter stewardship to drive loyalty
- A track record of developing and meeting targets within budget
- A working understanding of legacies and the legacy administration process and experience of working with solicitors and online will writing partners.
- Experience of producing financial analysis to improve lifetime value, including detailed income and expenditure budgets and reforecasts
- Experience of line management and coaching to achieve agreed goals
- Excellent written and verbal communication skills and project management skills
- Confident use of Microsoft Teams, Microsoft Office, Excel and First Class.
- Ability to understand, interpret and review plans based on complex information and situations
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description attached, and you can read more about what to expect on the Our recruitment process page found on our careers site.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.
You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.
Key Responsibilities
Client Relationship & Account Management:
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Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
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Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.
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Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.
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Proactively manage client health scores through our CRM to help identify opportunities to increase client’s value and reduce churn.
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Explore different ways in which clients may benefit from additional use of the platform and managed services.
Project Management & Campaign Delivery:
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Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.
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Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.
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Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
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Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential.
Onboarding and Adoption:
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Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.
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Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.
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Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
Success Planning and Outcomes:
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Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
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Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.
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Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.
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Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.
Renewal & Lifetime Value:
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Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.
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Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.
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Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Job title: Website and UX Manager
Service: Digital Marketing
Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance
Hours: 37 hours per week (full time)
Location: Home-based
Contract: Permanent
Responsible to: Website and Digital Content Manager
Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Job Summary:
As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.
You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Key Tasks & Responsibilities:
1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.
4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.
5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
7. Monitor and improve SEO across the Relate website.
8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.
10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.
11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.
12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.
13. Produce regular reports for senior stakeholders including data and commentary around website performance.
14. Work with external agencies to deliver effective PPC search and display ad campaigns.
15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.
16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.
Main Responsibilities (check the job description and person specification for further details):
· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
Main Requirements (check the job description and person specification for further details):
· Extensive experience of managing and developing a website within a complex organisation.
· Experience of developing complex user journeys and improving user experience.
· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.
· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Apply Now” link below and fill out our digital application form
· Closing Date: Sunday 21st September at 23:59
· To learn more about Family Action: Careers
Interviews are likely to take place virtually on 29th and 30th September.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




BeSpace is a small but growing Christian charity with a big vision to see a future where every child has the opportunity to access creative reflective spaces to develop personal tools to pray, reflect and grow spiritually throughout their lives, helping churches, schools and communities to flourish.
We have seen incredible impact through developing prayer spaces in schools across Oxfordshire. Since 2010, over 65,000 children have experienced prayer spaces led by local churches, trained and resourced by us. Currently 60 schools a year have prayer and reflection spaces. Now, we’re building on this momentum to reach over 115 schools in the next three years and are preparing to grow nationally with developing contemplative retreats for schools.
About the Role
In this role, you will:
- Inspire and equip churches to run prayer and reflection spaces in schools
- Pilot school retreats and embed contemplative practices into school engagement
- Recruit and coach volunteer area networkers to grow local networks of volunteers
- Gather stories and evidence of impact, ensuring quality and consistency
- Help position Oxfordshire as a model in developing contemplative retreats nationally.
You will work closely with our CEO and Operations Coordinator, playing a vital part in both local transformation and BeSpace’s journey towards national growth.
About You
We’re looking for someone who is:
- A practising Christian, personally committed to BeSpaces’s vision, with a passion for children’s spiritual development.
- A natural communicator and encourager, able to train, coach and inspire others
- Organised and proactive, with a pioneering attitude to grow new opportunities
- Flexible and adaptable, willing to work some evenings and weekends.
Role Details
- Position: Oxfordshire Development Lead
- Location: Oxfordshire (Remote, travel across the county required)
- Hours: Full time (part-time considered for the right candidate)
- Salary: £26,000 – £30,000 (depending on experience)
- Start date: From Autumn 2025
How to Apply
Please send your CV (maximum 2 pages) with a covering letter (maximum 2 pages) ensuring you explain how you meet the person specification and Job Description, outlining why you would be suitable for this job by demonstrating the skills and abilities you have gained through your education, work experiences and volunteering opportunities. Please include why you would like to work for BeSpace.
- Closing date: 4pm Monday 29th September
- Interviews: Week commencing 6th of October
The client requests no contact from agencies or media sales.