Marketing And Communications Coordinator Jobs

This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community voice in shaping local services. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator role an exciting and important addition to the team.

Main Tasks: 

Volunteer Recruitment, Training and Coordination  

• Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.

• Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to: 

• Community research and consultation 

• Public space improvements (greening, activation etc)

• Promoting community cohesion through events 

• Train volunteers in peer-engagement and consultation practice, 

• Induct and supervise skilled volunteers, as necessary. 

Community Cohesion and Wellbeing 

• Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,

• Involve volunteers in planning and delivering community projects and events. 

Resident Voice 

•  Collaborate with the Community Engagement, Partnership and Marketing Manager to develop and deliver a consultation plan to better understand residents’ needs and priorities,

• Conduct outreach in the community with trained volunteers, including door-to-door canvassing, satisfaction surveys, pop-up stalls etc.

• Collect and systematically analyse information gathered through outreach and community consultation.

Widening Participation 

• Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn. 

• Use creative methods to increase engagement with decision making from all sections of our diverse community.

• Contribute to a new system of representative community governance, enabling the resident body to speak with one voice,

• With partners, support the coordination of community events in South Kilburn.

Empowerment and Progression 

• Maintain continued awareness of local opportunities and train volunteers to disseminate accurate information and signposting, 

• Seek opportunities for volunteer progression including supporting those looking to do so in to work and work-placements with local businesses.

Partnerships and information sharing 

• Maintain relationships with a wide range of stakeholders including partner charities, volunteers, Brent Council officers and community members, 

• Work with the Communications and Engagement officer to disseminate useful information to residents. 

 Other 

• Be an ambassador for SKT and ensure our values of joy, collaboration and inclusion are upheld by the volunteer team. 

• Be responsible for organising team building days and social events for SKT staff, volunteers, and Trustees. 

• As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.

This job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job and may be varied from time to time.

Person Specification 

Essential Qualities: 

• Approachable and personable, 

• Organised,

• A good facilitator and convenor, 

• Passionate about people and social justice, 

• High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.

• Committed to the principles of equal opportunities and diversity.  

Essential Skills and Knowledge: 

• Demonstrable ability to plan and manage own workload, 

• Experience in leading and motivating teams, 

• Excellent verbal communication and active listening, 

• Persuasive, credible and determined, 

• Can demonstrate initiative.

Desirable: 

• Spoken Arabic, Somalian, Eritrean, Bengali (Sylheti), French, Portuguese or other widely spoken minority language in South Kilburn,

• Knowledge of community organising techniques and methodology.

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm three days a week or shorter hours over more days to fit around childcare commitments, for example. 

About the team:

Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;

• sustaining and developing the current 145 existing groups; and

• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders.  Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.

Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online).  You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.

You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.

About the role:

The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.

 In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.

 Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.

The type of person we're looking for:

Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions. 

You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.

You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.

You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.

Key responsibilities include:

• Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.

• Building direct and positive relationships with support group leaders.

• Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.

• Facilitation of regional network meetings.

Essential requirements include:

• Experience of developing jargon-free content for different audiences and channels.

• Experience of providing project support, delivering plans on time and evaluating outcomes.

• Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).

Key Dates:

• Deadline - 12pm on Tuesday 11 June 2024
• Interviews - Wednesday 19 June 2024

How to apply:

We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.

Questions for application (along with CV):

1. Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description. 
2. In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
3. You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
4. We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.

It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.

Job description

Do you have excellent administration skills? Do you have experience delivering different types of activities? Do you have experience creating strong working relationships across a range of stakeholders? If so we would love to hear from you!

The Departmental Societies Coordinator will be a vital role in bridging the gap between the academic and ‘extra-curricular’ spheres as part of the Student Life Strategy. The role will provide accurate, consistent, and innovative support to the departmental societies, committees and volunteers the Activities team supports. The role will put students’ experience at the forefront of everything we do, focusing on building strong relationships with key stakeholders, supporting inclusive and vibrant communities, and developing co-curricular activities which foster a sense of belonging at UCL – increasing the reputation and reach of the departmental societies programme.

We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma. 

As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement. 

This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer. 

Summary of role responsibilities 

• Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;  

• Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;  

• Develop and grow our charity’s’ media presence and profile;  

• Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 16 June 2024 at 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: 1 July 2024 (London office)  

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Are you looking to make a real impact in education? Join Class 13, where we're not just talking about change—we're making it happen. As an award-winning charity, we're on a mission to revolutionise education by putting relationships first and centring affirming practices.

If you're tired of band-aid solutions and ready to be part of a team committed to systemic change, Class 13 is the place for you. We're not just shaking up the system—we're flipping it on its head. And we need passionate individuals like you to join us.

Person Specification

Essential:

• Previous experience in an administrative role, preferably in a nonprofit or education setting.

• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Proficiency in GSuite.

• Excellent communication skills, both written and verbal.

• Ability to work independently as well as part of a small collaborative team.

• Commitment to the mission and values of Class 13.

We are seeking a highly organised and detail-oriented Administrative Coordinator to join our small and ambitious team. The ideal candidate will have excellent organisation and planning skills, and knowledge of office systems and processes. The role is varied and the candidate will have a ‘can do’ attitude to juggle multiple tasks, and be willing to step in when needed to ensure the smooth running of our operations. This role is crucial in helping us achieve our mission.

Benefits:

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth within the organisation.

• Meaningful work contributes to positive social change in the community.

• Supportive and inclusive work environment.

• 28 days annual leave entitlement inclusive of bank holidays (pro rata) plus additional annual leave for the Class 13 holiday from 19/09 - 25/09 

Vacancy Reference Number:

EVC/FR/UK-R1

Position Title:

Events & Volunteer Coordinator

Department:

UK Events and Volunteers

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£22,000-£24,999 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 24th June 2024

Approx. Interview & Role Commencement Date(s):

• Interviews: As and when strong candidates identified

• Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands is an international aid agency and NGO dedicated to providing humanitarian assistance, sustainable development, and education to communities in need worldwide. With a presence in over 40 countries, we strive to alleviate poverty, empower marginalised individuals, and respond to emergency situations with compassion and expertise. 

Role Overview:

The post-holder will be working closely with other members of the Fundraising Department to gain exposure for the charity and the fundraising campaigns run throughout the year.

The Events and Volunteer team is essential to the growth of Muslim Hands both in raising awareness via our events which host thousands of people throughout the year, increasing awareness of our work and generating donations. The post-holder’s role will be central in expanding this and helping further the reach of Muslim Hands.

Main Responsibilities:

• To be the first point of contact for enquires in volunteering and events for post-holder’s local area.

• To support, manage and supervise the recruitment of volunteers.

• To equip head volunteers with the knowledge, motivation and understanding to carry out their role within the community on behalf of Muslim Hands.

• To work closely with key volunteers and groups to maximise Muslim Hands’ presence and work in the local community.

• To support our flagship events in post-holder’s local area including Gaza Winter Walk, Ramadan activities and a range of outdoor and international events.

• To organise and be responsible for local events in post-holder’s area in order to maximise Muslim Hands presence and raise funds for various projects.

• To arrange and attend masjid collections and make announcements to the congregation in the masjid.

• To build relationships with key groups and businesses in post-holder’s local area such as schools, scout groups and supermarkets.

• Ensure that all practices of the work carried out is clearly planned, monitored and evaluated in.

• Ensure all activity is conducted within up-to-date policies including health and safety and data management.

• To work closely with the Events and Volunteer Assistant Manager and the broader Fundraising team.

• To undertake (/progress towards undertaking) all tasks and duties in an effective, efficient, transparent, and wholly accountable manner.

• To undertake any reasonable responsibilities as required by line manager.

• To promote and adhere to all Muslim Hands’ Policies and Codes of Practices.

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct

• To support with other Fundraising activities from time-to-time, committing to partake in approximately Live-TV-Appeals during our peak periods.

• To undertake any reasonable responsibilities as required by Line Manager

• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Essential: Ideal Candidate will:

• Right to work in the UK

• DBS Certificate at suitable level / undertaking to cooperate to obtain a DBS Certificate at suitable level

• Self-motivated

• Approachable with great leadership skills and initiative

• Excellent communication skills

• Knowledge of database management 

• Be honest and willing to travel to meet with volunteers and work flexible hours.

• Be proficient in IT, with strong working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

• Be adequately experienced in supporting advertising and executing successful events.

• Possess suitable record keeping and administrative skills

• Possess a flexible approach to tasks and responsibilities.

• Possess a high level of self-motivation 

Desirable:

• Access to a car with business insurance

• Direct role experience

• Familiarity of UK Events and Volunteers department’s activities 

• An awareness of Health and Safety values.

• Multilingual Skills

Deadline for applications is 24th June 2024 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful. 

About the role:

The Achieving Potential programme at SHP supports SHP clients with options and opportunities to build their confidence, learn new skills and try new things. We are recruiting to an exciting new post within our team, having recently secured funding to take forward our digital inclusion offer.

People experiencing homelessness are often from the most socio-economically disadvantaged backgrounds and are digitally excluded. Digital access is crucial for peoples’ independence – e.g. accessing Universal Credit or GPs, but it’s also fundamental in addressing isolation and loneliness. Feeling connected to others can be the difference between someone continuing their journey out of homelessness or falling back into drug-use due to isolation/loneliness – we want to break the vicious cycle between digital and social exclusion.  

As the Digital Inclusion Project Coordinator, your objectives will be to spearhead initiatives aimed at increasing digital inclusion within SHP’s diverse communities. This multifaceted role requires a blend of strategic planning, community engagement, technological proficiency, and environmental stewardship. You will work collaboratively with stakeholders from both withing SHP and externally to develop and implement sustainable solutions that bridge the digital divide and minimize the environmental impact of electronic waste.

About you:

• Demonstrated experience in community outreach, project management, and stakeholder engagement, preferably in the fields of digital inclusion, sustainability, or social justice.
• Strong communication skills, including the ability to engage with diverse audiences and communicate complex concepts in a clear and accessible manner.
• Strong analytical skills and creative problem-solving abilities to identify barriers, develop innovative solutions, and address complex challenges related to digital exclusion and e-waste management.
• Willingness to embrace change, navigate ambiguity, and adapt strategies in response to evolving priorities, emerging trends, and feedback from stakeholders and community members.
• Confidence to promote the benefits of the digital world and to challenge traditional silos and system barriers, as well as the ability to use different approaches and methods of communication with different stakeholder in order to achieve this
• The willingness and ability to provide flexible support, including support in the community and a variety of settings
• Proven ability to cultivate and maintain productive partnerships with different agencies, non-profit organizations, businesses, and other stakeholders to leverage resources

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info: 

Closing date:Sunday 9th June at Midnight

Interview date: Wednesday 19th June

This post will require an Enhanced DBS check to be processed for the successful applicant.

Are you looking for a new challenge in a dynamic and supportive team? Are you looking to build your career in fundraising and the charity sector?

Community and Events Fundraising Coordinator
Location: Aylesbury/Hybrid with options for flexibility
Hours: 21 hours per week
Salary: circa £26,000 (pro-rata £15,600 p/a for a 21-hour working week)
Contract: Two-year, fixed-term

We are looking for someone to join our Fundraising team to help us deliver a growing programme of community and events fundraising. Applicants will have a can-do attitude and be a real people person, ready to develop great relationships with the Charity’s supporters, most of whom have been directly affected by lymphoma. You will have a strong eye for detail and the ability to stay calm and focused under pressure. This is the perfect role for someone who has:

• Experience of working in events, marketing or customer service
• Strong organisational skills with the ability to juggle and prioritise multiple tasks
• Excellent people skills with the desire to build a career in the fundraising sector.

Lymphoma Action is the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma.

We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment. Staff receive excellent benefits such as an employee assistance programme, flexible working, generous holiday entitlement, enhanced entitlements to sick pay and maternity leave.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

Closing date for applications: Thursday 20 June, 12pm
Interviews will be held on Monday 1 July in Aylesbury

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

No agencies please.

ABOUT TREES FOR CITIES

Trees for Cities is an ambitious, far-reaching organisation. Trees for Cities is the only charity working on a national and international scale to improve people's lives by planting trees in cities. In a world facing unprecedented threats from climate change, loss of biodiversity and disconnection from nature, our work has never been more urgent or important. You will build relationships with companies to manage funding up to £10,000 per year and coordinate employees to volunteer and directly support our work to grow urban forests and combat the effects of climate change. We are a rapidly growing and developing organisation that suits ambitious, dedicated and passionate staff.

ABOUT THE ROLE

The Corporate Partnerships Coordinator is the first point of contact for companies at Trees for Cities. They engage with companies interested in employee volunteering and/or funding partnerships to deliver our goal of healthy, accessible and resilient urban forests for today and future generations.

They are responsible for coordinating employee volunteering opportunities including producing compelling volunteering materials, responding to corporate queries and bookings, managing the volunteering calendar to support with project delivery, and ensuring effective systems and processes.

The Coordinator will manage corporate partners for a range of funding options such as charitable donations, cause-related marketing, and project sponsorship up to £10,000 per year. They will support the Fundraising team to manage corporate income by conducting prospect research and ethical evaluations, as well as database support.

We have achieved significant income growth since the start of our last strategy period – and more is needed to address the increasing need for urban trees. We now look forward to our next strategy in 2025 for even more ambitious plans – join us!

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Manage corporate enquiries, ensuring a smooth and high-quality experience. This includes providing rapid responses and directing to internal point of contacts as appropriate.
• Act as the primary point of contact for companies to coordinate volunteering days, including booking one-off corporate volunteering days or scheduling volunteering days as part of existing partnership agreements. Volunteering opportunities may be in London, across the UK or international.
• Ensure a smooth and high-quality experience for corporate partners giving <£10,000 annually to Trees for Cities. This includes producing compelling organisational and project communications, engaging promotional and stewardship materials, and managing necessary administration such as invoices, agreements, and other donor requirements.
• Work with colleagues in the Fundraising, Development, and Urban Forest teams to plan and facilitate corporate volunteering opportunities across the UK. This may also include liaising with third parties (landowners and delivery partners).
• Conduct prospect research and ethical evaluations on prospective corporate partners.
• Maintain accurate and up to date records including through our CRM databases (Salesforce, Monday, Donorfy), supporting the Fundraising team as needed.

HOW TO APPLY

Please visit our website to view the full job description. To apply, please send your CV and supporting statement (no more than 2 sides of A4) outlining why you are interested in the role and your fit with the Person Specification with the subject heading ‘Corporate Partnerships Coordinator’.

The deadline to apply is 12th June 2024.
Interviews are scheduled for 18th June 2024.

If you are shortlisted for interview, you will normally be contacted within two weeks after applying. If you do not hear from us within this period then you should assume that on this occasion you have not been selected for interview.

Trees for Cities is the first UK environmental organisation to have been awarded social value certification. Trees for Cities is an equal opportunities employer.

Registered Charity No: 1032154.

Previous applicants need not reapply. No Agencies Please.

PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED. Please upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please check vacancy documents)

 If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org

At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. Volunteers are vital to our ongoing success at Bookmark and our team are focused on providing them with a positive and rewarding volunteer experience. As a Volunteer Coordinator, you will play a key role in the communications with, support for and retention of volunteers. You will also help develop the volunteer experience across the organisation, ensuring continuity and quality in our volunteer involvement practices.​

Primary Responsibilities​​​

• Work with the Volunteer Services Manager to deliver the Volunteer Strategy and Bookmark’s vision​
• Deliver mechanisms to maintain or improve volunteer activeness , satisfaction and retention​
• Act as primary contact for volunteers, supporting with enquiries and concerns​
• Deliver ongoing volunteer stewardship and recognition functions​
• Coordinate and facilitate the delivery of events and drop-in sessions for prospective, onboarding and onboarded volunteers​
• Deliver continuous development and coordination of other support services, including but not limited to our volunteer messaging platform, engagement resources and the Volunteer Helpline​
• Facilitate peer-to-peer engagement opportunities for volunteers​
• Conduct, report and advise on volunteer feedback and insights​
• Support with delivery of Volunteer Advisory Board​
• Support with creation and delivery of volunteer marketing and publicity opportunities​
• Deliver prospective and current volunteer communications​
• Deliver ongoing volunteer problem-solving and complaints functions​
• Provide volunteer references upon request​
• Operate recurring volunteer data and reporting functions​
• Operate bespoke volunteer programming, including single session delivery​
• Liaise with Schools Team to communicate and action feedback and requests​
• Manage volunteer vetting and training update procedures​
• Deliver ad hoc volunteer engagement functions ​
• Input and maintain accurate and up-to-date information on our systems, including Salesforce CRM and SharePoint​​
• Assist Application Support Team to deliver volunteer interviews and processing during periods of high volunteer application volume​
• Any other reasonable duties, as required​

Person specification

Essential​

• Experience of supporting volunteers​
• Understanding of the external volunteering environment and  relevant implications for volunteering and service delivery​
• Excellent organisation and project planning skills​
• Excellent communication skills, both verbal and written​​
• Experience with safeguarding procedures​
• Enthusiastic, professional and positive approach with a strong customer service ethos​​​
• Structured problem-solving approach with excellent attention to detail​​​
• Ability to work independently and contribute as part of a team​​
• ​Ability to be persuasive, motivating and empathetic when liaising with volunteers and staff​
• Proficient in Microsoft Office suite (particularly Outlook, Excel and Word)​​​
• Passionate about our vision and mission​​​

Desirable​

• Salesforce and / or SharePoint experience​​
• Data-driven approach ​
• Customer service or client support experience​
• Experience involving volunteers in youth or academic settings​
• Understanding of the legislative and regulatory requirements relevant to volunteers​
• Familiarity with the Investing in Volunteers (IIV) quality standard​
• Experience as a volunteer​

About Us

Unfold is an established local charity (previously known as Westminster Befriend a Family), supporting young people and families to reach their potential, identifying and achieving their goals through mentoring. We support families and young people in Westminster and its neighbouring boroughs with mentoring programmes and peer support groups for women with children.

For 30 years, we have been providing support to vulnerable families who are at risk of social exclusion. Working with a network of trained and DBS checked volunteers, we offer mentoring to women with children and young people, building independence and getting them where they want to be.

Roles and Responsibilities 

Supporting the planning and delivery of volunteer strategy with the aims of 1) Increasing the number of volunteers available to us as we grow and expand geographically and develop programme focus; 2) Diversifying our volunteers; 3) Improving volunteer experience and; 4) Increasing volunteer retention. 

Volunteer Recruitment 

• Overseeing the smooth and efficient recruitment, including drafting job descriptions and advertising on multiple online platforms. 
• Supporting the selection and induction of volunteer mentors and referencing and DBS checking in a timely manner. 
• Supervising our Office Volunteer in the processing, support and onboarding of volunteers. 
• Attending external events and connecting with community organisations, universities, and businesses to recruit potential mentors. 
• Building relationships with corporate partners and Higher and Further Education institutions to engage employees and attract mentors. 
• Supporting communications with the production of marketing materials, including volunteer case studies, social media, in line with Unfold’s digital strategy to attract potential mentors to the programme 

Targeted Recruitment – Special projects 

• Developing specialised recruitment campaigns to attract candidates from underrepresented groups to meet the particular needs of programmes. 
• Identifying needs and developing training, support and resources for particular groups. 
• Increasing proportion of volunteers from under-represented groups 

Volunteer Training and Development 

• Leading our group of Volunteer Ambassadors, who provide feedback and insights on volunteer recruitment and experience, and actively promote mentoring opportunities through their networks. 
• Take responsibility for managing volunteer training and development including ensuring volunteer sign up and tracking progress on our online training platform. 
• Update material on the online training platform and assist the Programme Managers with developing additional training modules for the different strands of the programme as required. 
• Coordinating training schedules with Programme Managers. 
• Supporting Programme Officers and Managers in delivering live training sessions. 
• Identifying opportunities for and coordinating wider volunteer involvement across the organisation, for example admin support, volunteering at youth engagement and other events 
• Enhancing the Experience of Volunteers 
• Research and data analysis to deepen our understanding of the volunteer experience so that we can continuously improve. 
• Developing initiatives to recognise and reward volunteer contributions. 
• Identifying opportunities to enhance volunteer wellbeing.

Programme Development and Strategy 

• Strategy development and work planning 
• Support and increase best practice in volunteer management by reviewing different stages of volunteer recruitment and onboarding processes, volunteer agreements, volunteer handbooks, policies and procedures
• Organising and delivering an annual volunteer networking event

​Administrative support   

• Supporting management of volunteer profiles within Beacon, our CRM system, making sure all the data is inputted correctly and is up-to-date and that necessary documents are on file including DBS and references before mentoring begins. 
• Providing references for mentors as required   
• Ensuring Volunteers details are updated on Mailchimp and that they receive weekly newsletters. 
• Help support event management and planning with volunteers attending annual trips with their mentee. 

Person Specification 

Essential: Skills & Experience

• Excellent written and verbal communication skills
• Good organiser – ability to manage multiple tasks
• Great data management skills, including an ability to log and file important data accurately
• Understanding of the volunteer sector
• Passionate about supporting families to improve outcomes for children, young people and parents. 

Essential: Personal attributes 

• Personable and positive   
• People orientated
• Good listener   
• Willing and able to work the occasional evenings and weekends   
• Strong empathy skills 

Desirable: Skills & Experience

• Ability to work with CRM systems and databases
• Project management skills 
• Has knowledge or lived experience in the borough of Westminster
• Knowledge and experience with regard to safeguarding the welfare of children or vulnerable adults, ideally in volunteering contexts.
• Experience working with young people and families
• Public speaking

 Values 

Trustworthy, non-judgemental, transparent, caring and compassionate, empowering, proactive, self-motivated and accountable 

About us: Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Since 2003, Tender’s work has grown and diversified from a single workshop programme delivered to schools, into a broader range of programmes reaching both children and young people and professionals with a safeguarding responsibility such as teachers, youth workers, social care workers and foster carers. Tender’s programmes include Healthy Relationships projects delivered across England, projects delivered using online resources and technology, specialist projects for vulnerable children and young people, whole school and whole setting approaches, and training for professionals with safeguarding responsibility and in workplaces.

About the role: We now have a need for a coordinator to work closely with the whole development team (comprising a Development Director, Development Manager, Development Officer, Major Donor Consultant and the CEO) in coordinating all aspects of our fundraising work, from identifying prospects, creating compelling funding applications through to successfully managing relationships with funders. This role will give you experience of all of our funding streams, as well as exposure to our funders through your work in organising and managing our various events throughout the year, such as our annual awards.

What you will be doing:

• Supporting all members of the Development team to achieve the team’s annual fundraising targets
• Preparing and submitting applications in support of fundraising from trusts & foundations, statutory funders, corporates, major donors, and individual givers
• Supporting all members of the Development team to develop relationships with Tender’s funders and successfully steward relationships to achieve further funding
• Supporting the Development team in coordinating and delivering events in support of Tender’s fundraising activities

Essential requirements:

• Good understanding of the principles of different fundraising streams, including trusts & foundations and corporate
• Proficiency in office software, including Word, Excel, PowerPoint
• Project management skills, with the ability to manage multiple and competing deadlines
• Forming sound, evidence-based decisions and taking personal responsibility for actions
• Thinking ahead, managing time, priorities and risks, and developing structured and efficient approaches to deliver work on time and to a high standard
• Ability to solve problems, working flexibly and collaboratively
• Willing to develop and acquire new knowledge, skills and experience
• Commitment to safeguarding and equal opportunities

We are looking for an experienced individual to co-ordinate day to day delivery of the Best Years Project to include supervision of liaison officer, administration officer and recruitment and supervision of all volunteers who will provide emotional and practical support to individuals over the age of 65 with long term health conditions. The successful applicant will have experience of managing and recruiting volunteers, an understanding of the structure of local health services and the local voluntary sector and a minimum of 3 years’ experience of managing a similar service or project.

Battersea's Global Programmes Department advances Battersea’s ambitious plans to play a global role in positively impacting thousands of dogs and cats. This Department comprises the Academy, which supports the professional development of staff and volunteers in rescues and rehoming organisations and Grants & Programmes, which provides strategic funding and support to organisations and researchers within the animal welfare sector. Through their collective efforts, both teams seek to advance change, by empowering local partners, so that more cats and dogs have a better future.

The team is seeking a Grants & Programmes Coordinator to support the development and delivery of the Grants & Programmes function. They will act as first point of contact for the Grants & Programmes team; assist with administration of grants, the maintenance of data, produce reports; develop blogs and case studies; and manage travel for team and grantee events.

This very rewarding role will play a part in impacting the lives of dogs and cats around the world - if this sounds like the role for you, we would love to hear from you!

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 9th June 2024

Interview date(s): 17th - 18th June 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.