Member Services Team Leader Jobs in London
About the team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
About the role
The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.
Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.
You’ll be comfortable with using digital technology and tools to build communities and develop resources.
Key responsibilities include:
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Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.
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Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.
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Work with Head of Marketing to develop an integrated promotional plan.
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Work with Head of Network Development to coordinate national partnerships.
Essential requirements include:
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Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of effective budget management.
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Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.
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Significant experience of developing and delivering successful community engagement strategies.
Key Dates:
Deadline: 12pm on Friday 7 June 2024
Interviews: Thursday 13 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
- Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
- You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
- We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About the team:
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
-
creating 90 new sustainable peer support groups in areas of most need over 21 months;
-
sustaining and developing the current 145 existing groups; and
-
providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders. Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.
Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online). You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.
You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.
About the role:
The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.
In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.
Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we're looking for:
Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions.
You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.
You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.
You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.
Key responsibilities include:
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Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.
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Building direct and positive relationships with support group leaders.
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Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.
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Facilitation of regional network meetings.
Essential requirements include:
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Experience of developing jargon-free content for different audiences and channels.
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Experience of providing project support, delivering plans on time and evaluating outcomes.
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Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).
Key Dates:
- Deadline - 12pm on Tuesday 11 June 2024
- Interviews - Wednesday 19 June 2024
How to apply:
We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
- In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
- You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
- We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About Poetic Unity
Poetic Unity is a Brixton based charity founded in 2015 that provides support and services for children and young people aged 10-30 years old across the UK. Our vision is to help young people find their voice, feel valued in society and to empower them to reach their highest potential. We use poetry as a tool to support young people's mental health, education, personal development, physical health, and community cohesion.
- 1,421 services provided across the UK to date
- 40,000 children and young people supported
The Role:
As the Chief Operating Officer, you will play a critical role in helping shape the future of our organisation, driving operational excellence, fostering innovation, and advancing our commitment to social justice and community empowerment. We are excited to welcome a dynamic and visionary leader to work with our CEO, sharing a passion for youth development and ready to make a meaningful impact in the lives of young people. If you are driven by purpose, thrive in a collaborative environment, and are eager to be part of a mission-driven team, we invite you to explore this opportunity further!
Position: Chief Operating Officer
Responsible to: Chief Executive
Location: Office based in Brixton, London.
Hours: 35 hours per week (full-time), due to the nature of our work regular evening and weekend work will be required with this role.
Salary: £40,000 per annum
Contract type: 3 years, fixed term (extension subject to performance and securing funding.)
Key Areas of Responsibility:
Strategic Planning
Development and Management
Financial Management
Stakeholder Engagement
Team Leadership and Development
Risk Management and Compliance
Person Specification:
- Experience in senior management roles, preferably within the charity sector.
- Demonstrated success in developing and implementing strategic plans to achieve organisational goals and objectives.
- Proven track record of effectively managing programmes and services, including programme development, implementation, and evaluation.
- Experience in financial management, budgeting, and revenue generation. Including proven success in grant writing, fundraising, and partnership development.
- Strong background in operational management, including process improvement, organisational development, and risk management.
- Experience in stakeholder engagement, relationship management, and advocacy, with the ability to represent Poetic Unity effectively at various levels.
Skills and Abilities:
Excellent leadership and team management skills, exceptional communication and interpersonal skills, proven ability to manage multiple tasks with high level of integrity, professionalism and resilience.
Personal Attributes:
Passion for youth empowerment and social change, with a deep commitment to Poetic Unity's mission and values. Empathetic and compassionate approach with understanding of young people's needs. Self-motivated and proactive with a strong sense of initiative and a willingness to take ownership of tasks and projects.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, as an organisation that predominantly supports young Black people, the trustees are encouraging applications from candidates that are of Black or Black mixed heritage.
How to Apply?
To apply go to our website
Deadline to apply: 6pm on Monday 17th June 2024
Providing safe spaces, programmes and opportunities that enable marginalised young people to unlock their full potential.
INTRODUCTION TO THE ROLE
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child marriage and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of over 1,400 civil society organisations in over 100 countries working in partnership to end child marriage. Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and are able to achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.
The Director of External Engagement at Girls Not Brides devises and oversees implementation of fundraising, communications, advocacy & campaigns strategy to help realise Girls Not Brides’ vision of a world free of child marriage, where girls and women enjoy equal status to boys and men and can fulfil their potential in every aspect of their lives. Uses leadership skills and extensive experience of global and local fundraising, communications, campaigns and advocacy to support the organisation’s strategic objectives - movement building, influencing and learning - to empower others, opening spaces for voices to be raised, and drive transformational change. Works as part of a globally-dispersed and diverse team, and closely with members, National Partnerships and coalitions. Contributes to the organisational strategy as a member of the Senior Leadership Team.
KEY RESPONSIBILITIES OF THE ROLE
Strategic planning and organisational leadership
- Lead the implementation of the Secretariat’s communications, advocacy and fundraising strategies which deliver on the vision, mission and goals set out in the Secretariat and Partnership strategies, 2022-25.
- Set out how the team will use creative campaigning tactics, targeted policy and advocacy,impactful communications and fundraisning to help build the movement to end child marriage, influence those with power to make change, and share evidence and learning.
- Contribute to broad organisational leadership and strategic development, as a member of the Senior Leadership Team.
- Lead the communications, advocacy and fundraising teams, with up to five direct line reports, plus dotted line responsibilities.
- Responsible for planning and monitoring the directorate’s budget
- Advise and inform the CEO, Board and other key stakeholders around key communications, advocacy and campaigns moments.
Empowered communications
- Support the globally-dispersed Girls Not Brides communications team to work with members to find and tell stories of girls’ lives and of the latest evidence and learning that exemplify the realities of child marriage and the solutions; demonstrate that change is needed, and change is happening.
- Work with the Communications team to leverage a wide range of communications channels, including media, website, social media, and events to convey the key messages and findings from Girls Not Brides’ work in a way that enables those without power to be heard, and convinces those with power to support positive change for girls.
- Oversee and explore ways of landing Girls Not Brides stories and policy and campaign asks at the local, national, regional and international level in a way that is context specific and impactful. Be creative and unconventional in your use of content and tactics to reach, engage and influence target audiences.
- Lead the communications team in inspiring audiences to support and join the movement to end child marriage and Girls Not Brides, through documenting and showcasing the results of collective action and developing compelling calls to collective action.
- Oversee the work of the communications team to hone and harness the potential of the Girls Not Brides brand, history, and global network to inspire change and increase member engagement.
Effective advocacy
- Oversee and facilitate direct and indirect engagements with policymakers and decision makers at the local, national, regional and global level, as well as those who influence and advise to take action to end child marriage.
- Lead on ensuring strong synergies between advocacy at national, regional and global levels, coordinatoring between advocacy team members in the regions and the global advocacy team.
- Lead global stakeholder engagement including working with relevant UN organisations, sector leaders, and thematic international organisations to ensure that child marriage is reflected in their policies, budgets and programming.
- Lead Girls Not Brides sector integration agenda, maintain strong existing partnerships, and identify new allies to enhance broader sector integration of ending child marriage.
- Support colleagues, National Partnerships and members to develop and use advocacy skills, and monitor, analyse, influence and respond to relevant legislative and policy opportunities at the global, regional and national level.
- Oversee production and dissemination of policy and advocacy content including fact sheets, policy briefs, updates, and position statements.
- Oversee trainings and development programmes for the secretariat and global partnership, including webinars and learning series.
Transformational campaigns
- Grow and strengthen the movement, harness its potential, ensure Girls Not Brides connects, empowers and amplifies diverse groups around the world united behind a shared cause.
- Oversee Girls Not Brides’ work with local groups, activists, girls and their families to use campaigning and engagement to shift socio-cultural attitudes, including among elders and community leaders, about how girls can and should expect to be treated, respected and empowered.
- Work with the Adovocay team to identify and plan for at least four big moments in the year, either at the global, regional or national level where members of the wider movement can come together to collaborate for change, engage young activists, and support and learn from each other.
- Work closely with the Development and Outreach team to support and deploy champions, ambassadors, youth leaders and high-profile influencers to advance the cause of ending child marriage.
Impactful fundraising
- Direct and lead the implementation of Girls Not Brides’ global and regional fundraising strategy for the secretariat and the wider movement, to ensure a diverse and sustainable income portfolio.
- Lead the creation and diversification of a business development plan, targeting new actors such as businesses, high-net-worth individuals, legacies, etc.
- Lead the cultivation and strengthening of donor relationships, alongside the CEO, to bring in new funding and grant renewals, build donors as champions.
- Oversee and ensure long term projection for income, also overseeing pipeline and prospecting and directing the development of concept notes and proposals.
- Oversee the development of a case for support, multi-year funding opportunities.
- Make recommendations to the CEO in relation to funding decisions, and sign off documents for donors in line with delegated responsibilities.
- Close liaison with CEO, Director of Operations and Finance to help develop annual budgets, targets and a sustainable growth model.
- Direct the development of donor communications and assets, including but not limited to annual reports and promotional materials.
- Assume responsibility for quality assurance on donor communications and collaborations.
- Contribute to the finance team’s work on contracting and compliance.
Influential outreach and visibility
- Lead the development of a strategic approach to building the secretariat’s visibility, partnerships and profile.
- Oversee the identification of strategic opportunities (including trips, events and media appearances) to profile the voices of Girls Not Brides’ internal leaders and external stakeholders to advocate on ending child marriage.
- Oversee the planning and convening of Girls Not Brides’ events and meetings calendar, as well as the high-profile visits to high prevalence and donor countries by the CEO, Champions, and Trustees.
- Alongside the CEO, lead and deepen the partnerships with the Girls First Fund and VOW for Girls at the global level.
- Oversee and lead the development and outreach team’s work to support and deploy champions, advisors, ambassadors, youth leaders and high-profile influencers to advance the cause of ending child marriage across sectors (including politics, business, grassroots activists and NGOs).
- Represent Girls Not Brides externally and further cultivate Girls Not Brides’ network of funders, supporters, Champions and Advisors.
Wider Organisational Responsibilities
- Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work and actions.
- Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners and other stakeholders.
- Line manage roles and consultants as necessary, delegating responsibilities and tasks as appropriate.
- Comply with Girls Not Brides policies and processes, with particular note for safeguarding, diversity and inclusion, the code of conduct and data protection.
- Prepare and deliver reports for the Senior Leadership Team and Board of Trustees, as necessary.
- Ensure that internal databases and monitoring information are kept fully up-to-date.
- Commit to ongoing personal development and learning.
- Fulfil any other reasonable requests for the advancement of Girls Not Brides.
PERSON SPECIFICATION
Essential experience
- Significant professional experience in a comparable role at a senior level in the not-for-profit sector, international/intergovernmental organisation or social enterprise.
- Degree-level qualification in a relevant area such as public policy, development studies, international relations, communications, human rights or gender issues or proven experience in a related field plus extensive relevant professional training.
- Proven experience of working with coalitions and the ability to inform international policy discussions with the realities of grass-roots work.
- A proven track record of successfully developing and implementing a fundraising strategy and raising significant levels of funding for an organisation.
- Broad experience in communications, development and outreach work, building and nurturing strong working relationships with a range of strategic partners.
- Experience of partnership building with stakeholders such as government ministries, NGOs, foundations, grass-roots groups, and champions of social change.
- Proven experience of working with coalitions and the ability to inform international communications with the realities of grass-roots work.
- Experience of successfully managing teams, including geographically dispersed staff.
Essential skills and knowledge
- Advanced and demonstrable understanding of strategic planning, resource mobilisation and communications.
- Demonstrated ability and understanding of how to deliver effective advocacy and/or communications and/or fundraising, development and outreach strategies on global social issues that align with and further an organisation’s strategic goals.
- Excellent strategic thinking and practical planning ability.
- Exceptional written and oral communication skills, including the ability to work with a diverse range of actors at different levels and from different cultural contexts.
- Confident networker and influencer with the ability to represent Girls Not Brides at high-level events.
- A strong understanding and ability to contribute to the advancement of Diversity, Equality and Inclusion (DEI) at organisational and partnership levels.
Desirable
- Experience managing or supporting organisational change processes.
- Advanced knowledge of French and/or Spanish is highly desirable.
- Direct experience of advocating or campaigning on child marriage or closely related issues
We believe in a world without child marriage, where girls and women enjoy equal status with boys and men, and can achieve their full potential.
The client requests no contact from agencies or media sales.
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
About the role
At Streatham Youth and Community Trust, our vision is that all children and young people living and going to school in Streatham reach their full potential, should have a safe and happy childhood and the foundations they need to thrive.
We are looking for a committed and collaborative senior leader to help us improve and expand our service offer at our Streatham Vale Park and Wellfield Road sites.
The succesfull candidate will be a proactive and confident leader, with strong community engagement skills and a track record of delivering high quality after school and holiday provision for children and young people. In addition to our afterschool and holiday provision, you will also be responsible for our stay and play services and our sports-focussed youth work at Streatham Vale Park and our employability services at Wellfield Road.
The role is a great opportunity to join the senior leadership team of a well-established local youth charity and help us to shape and grow our service offer to meet the changing needs of the local community.
SYCT is committed to creating a diverse and inclusive culture. We welcome applications from under-represented groups and people with lived experience.
How to apply
To apply please download the recruitment pack and application form. You can also use the quick apply option to express your interest.
Closing date: 8am on Tuesday 28 May
Interviews: Tuesday 4 June and Wednesday 5 June
The client requests no contact from agencies or media sales.
- Do you want to help build a world where everyone feels part of a community?
- Do you have a track record of business and operations in the third sector?
- Are you an inspiring and experienced senior manager?
If you answered yes to all of the above, this could be the role for you!
We’re looking for a part-time Senior Operations Manager with extensive operational, business, Health & Safety, IT and HR experience. A member of the Senior Management Team, this person will play a vital role in enabling Time & Talents to deliver our strategy, maintain best practice and develop robust long-term plans.
What we do
Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.
T&T has grown substantially over the last 5 years, and we are in an exciting time for the charity. We are reviewing our long-term aims and changing local needs to ensure programme delivery continues our extensive track record of positive outcomes. We also need to review our current contracted provision and best practices in the charity’s business and operations.
We are strengthening our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us maintain best practice in our work.
The role
In this role, you’ll:
- Hold responsibility for T&T’s internal business and operations functions
- Motivate and manage the operations team
- Contribute to the wider organisation as a member of the Senior Management Team
- Act as Deputy Safeguarding Lead for the organisation
About you
You are passionate about the power of community to connect and support people. You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector. You have demonstrable experience in charity finance, leadership and internal operations. You’re an emotionally resilient and experienced leader with a growth mindset and plenty of grit. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.
About us
We are an energetic, experienced, and passionate team of 18, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.
This role is part-time, with flexibility for regular evening and occasional weekend working.
Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please get in touch and we will be happy to speak with you.
The closing date is 09:00 Tuesday 28th May.
TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without a cover letter.
INTERVIEWS: First round interviews will take place on Thursday and Friday 12th and 13th June. Shortlisted candidates will be invited to a second interview on Thursday 20th June.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without a cover letter.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job description
Working Well is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health, learning disabilities, neurodiversity, and/or complex issues through training and employment.
We are recruiting a full-time Employment Support Worker for our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent role. The post holder will carry a caseload of clients who may have one or more support needs including:
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Learning Disabilities
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Autism
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Mental Health
The focus of the role is to support clients to achieve their employment goals, engaging with employers and training providers to secure vocational outcomes in line with client preferences.
Experience of employment support is not essential, it is more important that you share our commitment to supporting people to find the right job for them. Experience working with individuals affected by learning disabilities and autism would be beneficial. The successful candidate must be comfortable in approaching employers, persuading them to use our service, and working with them to recruit our clients to fill vacancies and sustain employment.
You will work closely with referring teams, providing a coordinated approach that always remains client led. You will also be in working to targets whilst maintaining a high-quality service.
We are operating a hybrid working model in our Kingston team, with a combination of working from home and in the community with a required 3 days per week spent in our Kingston office.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays.
Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks). Any reasonable adjustment requests to our recruitment process can be submitted in your cover form.
Application Process
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Click Apply
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Download the Working Well Trust cover form from the application resources
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Complete the cover form in full, clearly outlining how you meet the person specification points in the personal statement embedded in the cover form
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Add the cover form to the end of your CV before uploading
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Submit your CV and cover form together in one document. Applications without a cover form will not be considered.
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Closing date: Monday 27th May 2024 (subject to change, we may close this advert early if we receive a high volume of applications, so please apply promptly)
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Final stage interviews:Thursday 6th June 2024
Recruitment Process
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Applications that meet the requirements of the role will be invited to a telephone interview as and when applications are submitted
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Candidates that are selected to progress to the next stage will then be invited to a main interview with our panel
Please complete and add the provided cover form to the end of your CV when uploading, applications without a cover form will not be considered. Please ensure you address the person specification points in your cover form.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Role
This is a rare opportunity to be at the front line of human rights research and advocacy, working for a specialist organisation with a long track record in promoting the right to freedom of religion or belief (FoRB).
You will undertake research, investigations, monitoring, report-writing and advocacy on freedom of religion and human rights in Myanmar/Burma and Indonesia.
Key responsibilities (full responsibilities listed in the application pack):
- To plan, organise and undertake research, monitoring and reporting on freedom of religion or belief and related human rights issues in Myanmar/Burma and Indonesia , through regular fact-finding assignments, when and where security conditions allow, meetings with key stakeholders and the development of reliable in-country and external partnerships and collaboration.
- To produce materials, including briefings, reports, documenting and analysing the situation of freedom of religion or belief and human rights in the agreed countries, as well as advocacy recommendations.
- To develop and implement, with oversight from the Asia Team Leader and in close consultation with other key members of staff , an effective and innovative advocacy strategy for the agreed countries, taking into account the regional perspective.
- To undertake advocacy with a focus at local (when possible) and regional levels, including ASEAN, and, in consultation with the Asia Team Leader, work with CSW’s Public Affairs Team to inform advocacy initiatives in the UK, EU, US and with other governments, the United Nations and other forums.
- To organise, as appropriate, advocacy visits for delegations from or in relation to the agreed countries.
CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief.
The Person
A committed Christian with a university degree and a strong commitment to human rights and justice, you will have excellent communication and organisational skills, and the ability to take the initiative and to work well under pressure.
Essential criteria (full criteria listed in the application pack):
· Knowledge and experience of the East Asia region.
· In-depth knowledge and experience of issues relating to freedom of religion or belief in Myanmar/Burma and Indonesia
· Proven research skills, and good understanding of basic methodologies for human rights research.
· Excellent communication skills, both written and oral.
· Excellent attention to detail and commitment to accuracy.
· If based in the UK you must have the right to reside and work in the United Kingdom
CSW Benefits
We offer flexible working, your birthday off, pension with 6% employer contribution.
Closing date for full applications: Noon Wednesday 29 May 2024.
Interviews: Shortlisted applicants will be invited for interview on Wednesday 5 or Thursday 6 June 2024. The interviews will take place online.
Please fill out the application questions attached
The client requests no contact from agencies or media sales.
Do you have demonstrable experience of giving money and budgeting advice or support in a student facing environment or financial services setting? Do you have an understanding of issues facing students in Higher Education?
We are recruiting for a specialist Money & Budgeting Advisor into our Advice Service to provide money, budgeting and debt advice to our members, oversee the application processes for our expanded hardship funds and to run our new financial literacy programme. This role will work alongside another Money & Budgeting Advisor and with our wider Advice & Wellbeing team, supporting each other to achieve positive outcomes for our students. The post holder will provide accurate finance, debt and budgeting advice and information to students using the Advice Service including casework, support and advocacy.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support flexible working, with hybrid working for all staff.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
This role is a fixed term maternity cover role for 9 months (with possible extension).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.
We are looking for a high-calibre candidate to take up a fixed-term, maternity cover role as Centre Leader at our IntoUniversity centre in Brixton. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be,and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
Contract:
Full-time, fixed-term until April 2025
Start date:
As soon as possible, to be agreed with the candidate.
Working Hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some additional weekend &
unsocial hours will be required)
Salary:
£36,000 per annum (inclusive of £2,200 London contribution). This will rise to £38,100 (inclusive of £2,600 London contribution) from 1st September 2024.
Location:
IntoUniversity Brixton
27 Streatham Place
Streatham Hill
London
SW2 4QQ
Annual Leave:
33 days (inc bank & public holidays)
+ additional 2 closure days in December
+ additional length of service entitlement
(one day per year of service, up to 5 days)
Staff Benefits:
– Employer pension contributions of 6% (and up to 8% after
two years)
– Employee Assistance Programme
– Life Assurance
– Staff in FOCUS – rewards, competitions and prizes across
the year
– Interest-free new starter loans of up to £1,000
– Year round ‘early finish’ Fridays at 4.30pm
– Summer working hours
– Cycle to Work Scheme
– Corporate eyecare scheme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Finance Manager
Reporting to: Director of Operations
Direct reports: Finance Assistants x 2
Contract type: Fixed term (11 months) 28 or 35 hours a week.
Pay: £40,000 (or FTE if doing 28 hours a week)
Key responsibilities – Note the following list is not exhaustive and percentages are indicative only.
Oversight of accounting and cash management
Most of the detailed work in this section is undertaken by the direct reports with the oversight and management being provided by this Finance Manager role
· Appropriate recording, processing, coding, posting of all financial transactions – including but not limited to bank receipts and payments, accounts payable, accounts receivable, conference fee income, invoicing, journal entries.
· Regular timely bank reconciliations.
· Invoicing and credit control
· Chart of accounts structure and department codes
· Gift Aid claims
· VAT returns
· Foreign Speaker returns to HMRC
· Regular reconciliation of balance sheet accounts
· Manage the cash needed by the business, investing excess cash to maximise returns
· Manage fixed assets and related accounting
· Oversight, monitoring and management of key financials within our online event booking system including reconciliation of income recorded on the database to that actually received, with a target of reconciliation within 2 weeks of each month end.
HR Administration and Payroll
· Payroll - administration of and preparation of the payroll (Brightpay), including submissions in respect of HMRC and pensions.
· Management of staff holiday and sickness records
· Support of HR queries
Preparation of budgets and forecasts
· Management and preparation of the annual budget – including for example income (conference fees, product sales, advertising, onsite cafes), running costs (event production costs, team activity costs, honoraria) centralised costs (staff, overheads), departmental budgets (networking, marketing), capital and restricted funds etc.
· Update of forecasts as required with a target of quarterly reporting to Section Head budget managers and Director of Operations.
Reporting
· Management accounts/management information/data for regular quarterly report data as required including reporting on conference and product performance.
· Prepare year end accounts ready for review by Head of Finance.
· Reporting as required to review spending with department heads.
Management of the finance team
· Quarterly Reviews
· Day-to-day support
Oversight of financial management at conferences
· Systems with appropriate controls for the money arrangements at the gates, cafes sales and customer services (for eg Day tickets, programmes, coffee etc)
· Conference collections – counting, processing (Credit cards & Gift Aid), recording & banking
· Preparation of honoraria payments systems.
· Liaison with team leaders about their budgets
· Manage day to day requirements in the office on site
· Conference petty cash
· Oversee day to day requirements in the office on site
· Daily takings (cash & credit cards) – counting, reconciling, recording and banking
Other
- Work well with all members of the wider staff team
- Attend and sometimes lead at staff prayers and other staff meetings.
- Responding to queries from Trustees, Operational Director and budget managers as required.
Applicants for a job with New Wine will need to demonstrate that they have the necessary skills, experience and attributes relevant to this advertised vacancy. All applicants should be committed to New Wine’s mission and values.
Attributes
- Planning & organising
- Problem solving & decision making
- Proactive
- Quality– high standards and controls
- Team player
- Task focus
- Motivated to deliver results
- Ability to positively influence and persuade others
Skills
- CCAB qualified accountant (or experience)
- Experience of the Charitable sector
- Experience of using Sage or similar accounting software
- Good at managing relationships inside and outside of the team
- Good verbal communication skills
- Able to manage own time, prioritise work and meet deadlines
- Planning and decision-making skills
- Able to use own initiative
- Experience in the commercial sector.
- Significant and up to date VAT knowledge and experience.
Knowledge
- An understanding and commitment to the vision and values of New Wine
- Computer literacy – excellent working knowledge of Microsoft Excel & Word, Microsoft Outlook and Internet Explorer
- Working knowledge of Legal Requirements (Charity Commission, Companies House, Accounting, HR)
Role Particulars -
Working Pattern: Full time working hours, including weekly in-person team meetings in London: monthly all-staff meetings on Tuesdays twice a month, and weekly on Tuesdays twice a month. The nature of this role means that some travel and working away from home will be required, as agreed in advance. Specifically, the Finance Manager must be available for the annual leadership conference and some or all of the New Wine annual summer festival (on-site or remote support).
Places of work: This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week.
Supervision: The post holder will receive regular supervision from their line manager.
Role review: There is a three-month probationary period for this role. The post holder will then receive a quarterly rolling review of performance, the role, job description, terms and package.
This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.
This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is intended to include only some duties an individual in this position might be asked to perform or all qualifications that may be required now or in the future. New Wine reserves the right to revise the duties outlined in this job description at its discretion.
Why join our team?
One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know!
Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch. Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts, and well-being activities for us as members.
Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.
Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival. Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements would be made in advance. Specifically, at our two main events, we will make sure to look after you so you can do your job to the best of your ability. We also make sure TOIL is accrued so that you can rest to the best of your ability too!
Prayer Days: Your physical, mental, and spiritual health are incredibly important to us. While onsite at our events and throughout the year, we make sure to honour Prayer Days.
Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this.
Key dates: Application deadline is 07 June 2024, 5pm. If strong applicants are received before this time, we may close applications early. We will aim to interview in the week commencing 10 June 2024
Application: Please send your CV and cover letter to the hiring manager by the given date above.
The client requests no contact from agencies or media sales.
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Salary: £51,100 – 58,000 gross per annum at 1.0 FTE, or pro rata equivalent if part-time.
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Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.
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Contract: permanent with a 6 month probationary period
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Team: UK Legal Team
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Location: This role can be hybrid, or office based with the ability to attend ad hoc events and away days in person.
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Reporting to: CEO
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Management responsibilities: Currently 6 Immigration Lawyers/Immigration Casework Supervisors
Safe Passage International (SPI) is recruiting a Head of UK Legal Team to lead our ground-breaking legal work in the UK. The UK Legal team works to ensure that safe routes exist for all people seeking asylum. The team specialises in providing free legal advice and representation to unaccompanied children and families seeking asylum in the UK.
The Head of UK Legal Team will be a UK-based qualified solicitor or barrister or OISC Level 3 accredited caseworker or IAAS Supervising Senior caseworker with experience of working within the UK in a legal capacity, specifically in the area of asylum, immigration and refugee family reunion.
Reporting directly to the CEO, you will lead a high performing team of immigration lawyers, casework supervisors, and caseworkers. You will drive the development and delivery of our legal strategy in the UK; supervise all UK legal casework; lead our litigation strategy; develop good practices of line management and regulatory compliance within the team; and lead legal policy work by collaborating closely with colleagues within the UK, France and Greece to create a cohesive, powerful, cross-border legal response and framework.
You will also work closely with the Heads of SPI Greece and France, our International Safeguarding and Protection Manager, Experts by Experience Consultants, and Safe Passage Young Leaders to shape our legal function.
This is a vital role within the senior leadership team of a young and dynamic organisation. We are looking for an experienced leader with a strong strategic vision, an ambitious outlook for our legal work, and a creative and initiative-taking approach to leading and managing our UK legal team.Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out.
We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.
As a refugee charity, we offer a guaranteed interview for people with lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.
If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and contact us for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.
If you would like to arrange this, please visit the How to apply guide for more information on this.
How do I apply?
Please read the full Job Description & Person Specification and our ‘How to Apply Guide’ below.
The ‘How to Apply Guide’ asks candidates to submit a CV and Cover Letter answering five specific questions linked to the Person Specification. Applications can be submitted via email in written form or as digital audio or video files.
Closing date: Sunday 16th June 2024 at 11.59 pm.
The client requests no contact from agencies or media sales.
Job purpose and key responsibilities
We are looking for a Deputy Team Leader to help us to achieve our ambition for women’s equal and meaningful participation and leadership in humanitarian and nexus programming.
As member of the global Women Lead in Emergencies team, you’ll provide high-quality and responsive technical services to the CARE confederation and partners. You will work closely with the Team Leader to deliver the Women Lead in Emergencies’ strategy and workplans, including leading on the Women Lead in Emergencies Community of Practice and MEAL function, and providing direct technical assistance to CARE offices and partners on all aspects of their Women Lead programming.
Why work for us?
It’s a great time to join both CARE International UK and the global Women Lead in Emergencies team as we embark on an exciting period of growth and change. CARE International UK has a new Chief Executive and a refreshed Vision 2030 strategy focused on Local and Women’s Leadership, Humanitarian Action and Climate Justice. You will be joining the Women Lead in Emergencies team at an exciting time as we expand the team to scale up our Women Lead programming with CARE offices around the world.
About you
We’re looking for an experienced technical advisor with expertise in gender, governance, and monitoring, evaluation and learning, and practical experience of working in humanitarian and crisis-affected settings. You will be a feminist with experience of working with women-led organisations. You will be excited by the prospect of becoming a specialist in the CARE Women Lead model (if you’re not already) and working flexibly with project teams and community-based women’s groups in diverse contexts to adapt the approach to their needs.
As this is both a new role and team, you will enjoy collaborating with others to build and test new systems and ways of working. As this is a global team, in addition to English, you will be comfortable working in one other of the CARE global languages (Arabic, French and/or Spanish).
The client requests no contact from agencies or media sales.