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283

Operations manager jobs in E2 9EQ

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Closing in 3 days
Prospectus, London (Hybrid)
£15.34 per hour (plus holiday)
Posted 4 days ago
Closing in 4 days
Westway Trust, London (On-site)
£30,032 per year
Are you an experienced Caretaker? Then this is the job for you!
Posted 1 week ago
The Rivers Trust, Remote
£75,000 per year
The Rivers Trust is a leading environmental charity and we are seeking an experienced Finance Director to join our team of nearly 100 staff.
Posted 5 days ago
Frontline, Greater London (Hybrid)
£27,613.80 (£31,000.53 including London Office Allowance) plus competitive pension
Posted 1 week ago
Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£40k per year
Posted 2 weeks ago Apply Now
Disasters Emergency Committee, London (Hybrid)
£50,000 per year
Lead Philanthropy & Partnerships, driving strategy & income across major donors, trusts, corporates & appeals to boost fundraising impact.
Posted 4 days ago Apply Now
WorldSkills UK, London (Hybrid)
£40,000 per year
Join WorldSkills UK as Digital Learning Lead – UX/UI! Shape the future of skills with innovative, user-focused learning design.
Posted 1 day ago
Commonwealth Sport, London (Hybrid)
£70,000 - £72,000 per year
Posted 1 week ago Apply Now
Closing in 4 days
Prospectus, Richmond (Hybrid)
£15.34 per hour (plus holiday)
Posted 5 days ago
Page 15 of 19
London (Hybrid) 7.85 miles
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management