Operations support jobs

Hybrid or remote (London / Belfast / Edinburgh / Cardiff)

£51,441 (London based) or £46,669 (non-London based) FTE + excellent benefits

The Royal College of Speech and Language Therapists (RCSLT) is seeking a Membership Operations Manager to coordinate high‑quality membership processes, ensuring accurate membership data and subscription collections and support operational improvements.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 70 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

The Royal College of Speech and Language Therapists (RCSLT) is seeking a proactive and detail-oriented Membership Operations Manager to play a key role in delivering an excellent member experience and supporting organisational sustainability.

Reporting to the Head of Membership, this role is central to ensuring high-quality membership operations, including accurate data management, subscription collection, and continuous process improvement. Working collaboratively across Finance, Digital, Content, and Communications, the postholder will help maintain smooth day-to-day operations while contributing valuable operational insight to future planning and development.

What we are looking for

The ideal candidate will be an experienced and highly organised operations professional with a strong background in membership or customer operations, ideally within a complex or high-volume environment. The successful candidate will bring a deep understanding of CRM systems (preferably Salesforce), payment processes, operational governance and data protection/GDPR, alongside proven experience of improving systems, workflows and cyclical operational processes.

With strong analytical skills, attention to detail and confidence using digital tools, they will be able to interpret data, identify opportunities for improvement and manage priorities effectively. A collaborative, proactive and solutions-focused approach is essential, along with a clear commitment to excellent member experience, equality and diversity and the charitable aims of the RCSLT.

Please see the job brochure with more information regarding the required experience and skillset needed for this role.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover
• Season Ticket Loan scheme
• Eye care voucher scheme
• Family-friendly employer including enhanced maternity and paternity leave
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

How to apply

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact the HR Team by email.

For more information and details of how to apply, please visit our vacancies page.

Closing date: 9.00am on Tuesday, 5 May 2026.

Interview date: w/c 11 May 2026 (Teams). 

There will be a task to complete as part of the interview process, which will be sent to you in advance.

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

The key responsibilites for the Operations Administrator will be: Governance and organisational management, Volunteer and HR administration,Travel and logistics, Meetings and co-ordination

We’re looking for someone who’s practical, reliable, accurate, confident in managing multiple tasks and able to prioritise effectively. Working for a small international charity (headcount 6 all P/T), you will also need to enjoy being proactive, adaptable and comfortable working in a remote, global environment. 

Operations Manager

The McPin Foundation

Type: Fixed term for 2 years
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £40,562 per annum FTE
Hours: 30 hours a week (0.8 FTE)

Would you like to play a key role in supporting a team championing lived experience involvement in research?

The McPin Foundation is a mental health research charity that champions the involvement of those with direct experience of mental health issues in all stages of research.  We are looking for an exceptional ‘people-person’ to join our team; someone with a keen interest in workplace wellbeing, compassion for the work that we do and confidence to manage a varied and practical workload.

The Operations Manager provides a key role in our charity managing our people and operations functions.  This includes the day-to-day running of our office space in Bethnal Green, human resources, workplace wellbeing, IT, and asset and data management.  You will provide guidance and support, bringing skills in working across teams and breaking down barriers.  You will develop new initiatives and ensure compliance with health and safety, IT and data security governance.

The post would suit someone with proven experience in human resources, health and safety and IT/GDPR.  You will have excellent communication skills (both written and spoken) and well-developed people and line management skills, understanding how to share important information in clear, compassionate and engaging ways.  Working in a small team in a central role, you will bring a can-do attitude to the workplace, inspiring others to be confident and forward thinking.  Supporting the team’s wellbeing at work is a vital part of the role.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

 We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is Tuesday 21st April 2026 at 9am.

Interviews will be held in-person the week commencing 4th May 2026.

To apply please visit the McPin Foundation vacancy page to download an application form.

Please email your queries to Clare Walsby at the McPin foundation if you have any questions about the post.

Technology operations enable our mission every day. As Stewardship serves more churches, charities, Christian workers and donors, expectations on our core technology foundations (devices, collaboration tools, identity, and underlying platforms) keep rising. 

The Technology Operations Manager ensures those foundations are reliable, secure and simple to use by leading our End User Computing and Systems Administration teams to resolve issues quickly and keep platforms up to date, secure and reliable. The role strengthens our security posture and resilience by embedding practical controls and disciplined lifecycle management. When technology operations run well, every team can focus on serving the Kingdom - free from technology friction, confident that the systems they rely on will perform. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Operation Manager opportunity at Alford House

We are recruiting a versatile and commercially- oriented Operations Manager to manage the facilities, develop our rental income and provide timely and accurate financial and administrative management support.

Working model: Reporting to the Senior Youth Worker and working 18 hours, typically over 2.5 days per week (flexible working pattern can be agreed), this is a hands-on role covers (but is not limited to) the following;

• Managing the buildings and their facilities, with external contractors where appropriate
• Sustaining existing and securing new sources of income from space rentals/other commercial opportunities
• Supporting fundraising/grant income applications
• Financial and budget planning, monitoring and reporting, with the support of a part- time bookkeeper
• IT, administration and facilities management policies, processes and systems
• Ensuring the building and its facilities comply with relevant regulation and legislation and that all polices are up to date, communicated and applied to provide a safe and secure environment

Crucial to our success will be the Operations Manager’s support for and identification with our mission and values along with the ability to work collaboratively with the Senior Youth Worker and his team in their work with young people in Lambeth.

Who are Alford House?

Founded in 1884, Alford House Youth Club remains a pivotal 21st century community anchor in Lambeth, providing a safe, trusted environment where long-term, relational youth work can help young people develop socially, emotionally, physically, and creatively.

Alford House’s activity programme is open to young people aged 8 to 21 years old offering a variety of sports, games, creative and recreational activities in a safe and secure environment that is managed by our dedicated team of staff and volunteers.

It is a place where young people are known, valued, and supported over time — not as problems to be fixed, but as people with potential. We also offer a range of additional support, information, advice, and guidance to support young people to achieve their potential in education and help to prevent exclusion.

An ambitious £3m refurbishment of our historic buildings, and home since 1950, was completed recently to give the youth work team all that they need to serve the young people of the area into and beyond the second half of 2020s.

This has enhanced an already exceptional range of flexible venue spaces which we let during the daytime to theatre companies and businesses. This commercial activity contributes crucial income to support our work with young people.

What you’ll bring to Alford House

• Experience of income generation (lettings, grants etc)
• Experience of managing buildings/facilities including responsibility for maintenance, contractors, Health and Safety and regulatory compliance
• Experience with and good understanding of financial management, including budget monitoring, management and year end accounts and working with external accountants, bookkeepers and payroll.
• Experience with QuickBooks, Xero or similar.
• A proactive, hands on and practical working style, able to work independently in resource-limited settings
• Reliability and thoroughness, able to identify problems early and escalate appropriately
• Excellent interpersonal skills, collaborative, able to build effective working relationships with a wide range of people (trustees, staff, contractors and lettings clients)
• The ability to prioritise effectively and manage multiple workstreams simultaneously
• IT literacy, skilled with MS office and able to assess and implement new systems
• Demonstrable commitment to, effective safeguarding of children and young people, equality of opportunity and to creating an inclusive work environment

What Alford House can offer you

• Salary £25,000 (Full time equivalent £50,000)
• 18 hours per week worked over 2.5 days
• 15 days leave (Full time equivalent 30 days) plus statutory holidays
• Employer contribution of 5% into Alford House pension scheme

Please make sure you read our Candidate Information Pack before applying. It contains important details about the role and our organisation.

Don’t think you quite meet all the specifications? Please don’t count yourself out. We’d still love to learn more about your interest in joining Alford House!

If you would like a call to discuss the role in more detail, please email Bryan at Eastside People to arrange a conversation. Having a call of this kind will not influence the success or otherwise of your application.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

What’s next – how do I apply for the Operations Manager role?

Eastside People is supporting Alford House in the recruitment of this role. Please apply by submitting your CV and a cover letter both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover:

• Your interest in the Operations Manager role and, Alford House
• Having read the information pack, the relevant experience and skills you would bring to this role (paid work, study, community/voluntary work etc)

You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.

The closing date for applications is Thurs 30th April 2026. Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview with Alford House on week commencing 4th May 2026.

Alford House believes in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background

To manage all church bookings, acting as the primary point of contact for users, building positive and professional relationships that support the life and mission of the church, while coordinating and supporting the delivery of discipleship activities, services, and events to ensure they are well-planned, effectively delivered, and underpinned by strong administration and logistics. The role includes full ownership of adult discipleship administration across the church, ensuring systems, records, and communications effectively enable participation, connection, and growth, alongside oversight of event setup and pack-down, delegating where appropriate and managing resources responsibly.

 The postholder will attend and support key church events and serve as a central point of coordination across teams—working collaboratively with ministry leads and the Operations Team to ensure communication is clear, teams are equipped, and activity runs smoothly.

Salary: c.£48,000–£52,000 per annum with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)

Application deadline: 9am on 27 April 2026
Interviews: Week commencing 4 May 2026

The Architectural Heritage Fund (AHF) is seeking an Operations Manager to support the organisation in delivering its mission of helping create sustainable futures for historic buildings across the UK.

This is a senior, hands-on role suited to a highly motivated and proactive self-starter who can manage the operations of a growing charity. The Operations Manager will work closely with the Director of Finance, CEO, Senior Management Team and Board of Trustees, and will line manage the Administration Assistant.

The role spans Governance and Office Management, People and Culture, Policies and Procedures, Data Protection, and IT Management and Security. The post-holder will act as Data Protection Officer (DPO), provide support and advice to the CEO and Board, and be the key liaison with external HR, IT and data protection advisers.

Key Responsibilities

Governance and Office Management

· Oversee arrangements and logistical support to the Board and Committees (including Grants Panel, Credit Panel and Audit and Risk Committee), including coordinating the annual meetings plan

· Produce draft minutes for Board of Trustee meetings and the Audit and Risk Committee

· Support the CEO and Chair with Trustee recruitment and Board management

· Develop and manage data recording and filing systems, including shared drive best practice

· Ensure effective office management, including health and safety, fire, security and equipment, liaising with the landlord as required

· Oversee correspondence handling and the premises maintenance register

People and Culture

· Act as the key link with AHF’s external HR consultant, triaging employee queries and overseeing the Employee Handbook

· Maintain accurate employee records and oversee new starter and leaver processes

· Support managers and the SMT with recruitment, inductions and employee performance matters

· Oversee staff benefits and training, including delivery of an AHF-wide training plan

· Ensure annual appraisals are completed and filed in a timely manner

· Organise team meetings, employee surveys and the annual away day, supporting the development of a positive hybrid working culture

Policies, Data Protection and IT

· Coordinate the timely updating of organisational policies and procedures, including the policy log

· Keep abreast of legislative and regulatory changes, particularly in HR and governance

· Act as Data Protection Officer, liaising with the ICO and retained data protection advisers

· Review and maintain UK GDPR compliance and arrange training as required

· Act as the key liaison with external IT providers, overseeing IT assets, security, policies and disaster recovery planning

Person Specification

Essential

· Highly motivated, proactive self-starter with a practical ‘can-do’ ethos

· Experience in a senior administrative or operations role within a small business, charity or not-for-profit organisation

· Strong experience of day-to-day HR, including employee records, people practices and policy review

· Experience of supporting Boards and senior leadership teams

· Excellent written and spoken English

· Highly computer literate, with strong skills in Word, Excel and PowerPoint

· Experience managing IT systems and third-party contractors

· Data protection knowledge and experience, with the confidence to act as DPO

· Line management experience

Desirable

· Management and/or HR training or qualifications

· Experience working with external consultants

· Company secretarial or governance experience

· Facilities or property management experience

· Experience supporting organisational culture within a hybrid working environment

About the AHF

Founded in 1976, AHF is a leading heritage charity helping charities and social enterprises across the UK to find solutions for vulnerable historic buildings through advice, grants and loans.

We are a charity committed to being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

How to apply

Please submit a CV and covering letter (maximum two sides of A4) via the application link. Covering letters created using AI will be discounted. Please write your own covering letter.

REF-227 594

CHEM Trust is looking for a highly organised and proactive Operations and Governance Officer to support the smooth and effective running of the organisation. Working closely with the Finance and Resources Officer and the Chief Operating Officer, the postholder will provide essential operational, governance, and HR administration support with a mind for confidentiality, enabling the wider team to focus on delivering CHEM Trust’s mission.

The role is ideal for someone with experience in charity operations, governance, and people processes, who enjoys coordinating activities, maintaining systems, and ensuring things run efficiently.

The postholder will be line-managed by the Finance and Resources Officer. This is an individual contributor role with no direct reports.

• Base: Hybrid / Remote
• Contract: Permanent
• Hours: 15 hours per week across three days
• Salary: £15,000 (£35,000 FTE)
• Holidays: 31 working days per year (pro-rata for part-time staff), plus English bank/public holidays (pro-rata) and one additional day off for your birthday (pro-rata)

Please read the Job Description and Person Specification for further details on the role.

How to apply

Please send us:

• Your CV, to include the names and contact details of two references with knowledge of your work
• Supporting statement (maximum two sides) explaining, with examples, how you meet the skills as outlined in the job description and person specification

The deadline for applications is 11pm on Wednesday 22 April 2026. Unfortunately, we only have the capacity to contact shortlisted candidates.

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from black and minority ethnic candidates who are under-represented in the UK charity sector. You must have the right to live and work in the UK.

We understand that the application process can be difficult if you have a condition or disability that you live with. We want to make it as easy as possible for you to shine during your application process, so please let us know what we can do to accommodate you.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Senior Business Operations Manager 

Based: Battersea Park, Wandsworth, Southfields 

Salary: £39,000 - £42,000 per annum

Contract: Full Time Permanent 

Work Arrangement:  Office Based, On-site 

DBS: Basic 

General Overview: 

The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. 

We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment — willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. 

This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. 

Role Overview:  

The Operations and Facilities Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. 

This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. 

Main Duties/Responsibilities:   

Team & workforce management 

• Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners.
• Lead Recruitment, onboarding and ongoing training of casual staff 
• Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system
• Ensure effective coordination of rotas and cross-team event activity.

 Venue Operations & Facilities Management 

• Lead the day-to-day operational management of all Events-run venues.
• Ensure venues are compliant, safe, well-presented and fit for purpose.
• Coordinate planned and reactive maintenance with central operations teams.
• Oversee venue equipment procurement and asset management.
• Manage venue contractors and oversea repair works in Event spaces.
• Contribute to twice-yearly Council H&S audits. 

 On-Site Delivery 

• Support the Head of Events and Production Team in delivering Enable-Produced Events 
• Provide hands-on operational leadership during live events.
• Deliver full event management of ad hoc or operationally complex events where required.

 Health & Safety  

• Lead on Health & Safety across Events and Venues operations.
• Own and continuously improve operational H&S frameworks, policies and safe systems of work.
• Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces
• Oversee contractor compliance including RAMS, insurance and method statements.
• Quality assure weekly, monthly and event-specific H&S inspections.
• Contribute to audits, investigations and incident reviews.
• Embed a proactive safety culture across the Events Team.
• Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required.
• Provide assurance reporting to senior management as required.

Financial & Commercial Oversight 

• Manage operational budgets and monitor expenditure.
• Update and reconcile supplier costs and credit card logs.
• Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required 
• Assist with contractor invoice processing and ensure timely follow-up where required.
• Contribute to budget forecasting and cost control.
• Ensuring all timesheets for casual staff are accurate and processed on time 
• Managing supplier performance against SLA’s, monitoring cost control and value for money 
• Carrying out other duties/ projects as directed by the Head of Events

Skills and Experience: 

• Previous venue management experience
• Previous line management experience 
• Previous project management experience
• Demonstrable experience of writing Standard and Emergency Operating Procedures 
• Competence using a range of office software, including outlook, excel and databases 
• Excellent written skills with a high level of confidence speaking to people on the phone 
• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines 
• Strong interpersonal skills with the ability to build working relationships 
• Ability to work independently while operating within the wider team structure 
• Confident driver with clean driving licence - required driving in role 
• Able to work flexible hours including weekends, early mornings and late nights 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.  

ID 1763 — Deputy Head of HR (Operations and Systems)
Human Resources | Family Action Head Office, London (N1) with hybrid or home-working
29.6 hours per week (part time)
£42,562 – £46,703 FTE (£34,050 – £37,362 based on 29.6 hours per week) per annum 
Plus £3,062 Inner London Weighting (if office-based) or £384 (if home-working)
Permanent contract

Make a real impact on the people who support families across the UK. As our new Deputy Head of HR (Operations & Systems), you’ll shape high‑quality HR services and drive improvements that help our teams thrive.
This is a rare opportunity to lead a newly created function, modernise systems and processes, and strengthen our organisation for the future.

We are flexible about hours and where this role is based. You can work from our London office (N1) with hybrid working or from home. Home-based staff ideally travel to London once a month, but this is desirable rather than essential.

About Family Action & the Role’s Impact

Family Action has supported people through challenge, change and crisis for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities nationwide.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

As our Deputy Head of HR, you will lead our HR Operations & Systems function, ensuring the delivery of efficient, high‑quality HR services. You’ll oversee and continuously improve core HR processes, systems (including iTrent) and our Payroll relationship. This role blends hands‑on operational leadership with the strategic insight needed to strengthen governance, streamline processes and build overall effectiveness.

If you have significant experience leading HR Operations, Shared Services or HR Systems teams, we would love to hear from you. Your ability to optimise systems and processes, deliver through others and translate operational insight into strategic improvement will make you a strong candidate.

We Want You to Apply — Even If You Don’t Meet Every Requirement

Family Action is a supportive, inclusive employer. If you’re unsure about applying because you don’t meet every point on the Person Specification, please do apply — we value your skills, experience and values, not just checkboxes.

People‑focused, can‑do, excellence and mutual respect aren’t just words for us – they guide every decision we make. If these values inspire you too, you’ll thrive here.

Benefits:

• 30 days’ annual leave (pro rata) plus bank holidays
• Up to 6% matched pension contributions
• Flexible working options from day one
• Enhanced paid sick leave and paid family leave
• Eye care and flu-jab vouchers
• Cycle to Work scheme
• Ongoing professional development and high-quality training

Closing Date: Wednesday 29 April 2026 at 23:59
(We may close early if we find a strong candidate, so early applications are encouraged.)

All appointments are subject to satisfactory Safer Recruitment checks.

Our Commitment to Equality, Diversity & Inclusion

We welcome applications from all sections of the community and will make reasonable adjustments during the recruitment process and in the workplace. We particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and candidates with disabilities as part of our commitment to increasing representation.

Candidates with a disability may apply under the Disability Confident Scheme for priority consideration if they meet the essential criteria.

We will reimburse reasonable travel costs for in‑person interviews.

Family Action typically appoints new starters at the starting point of the salary scale unless experience or exceptional circumstances justify a higher starting point.

We are ideally looking for someone who can join as soon as possible, but this is not essential — please apply regardless of your notice period.

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

Freelands Foundation is seeking a Building and Operations Manager on a 12-month Fixed Term Contract to oversee the safe and effective running of our 11,000 square foot building in Central London – a multifunctional space housing a library, event spaces and team offices.

This role will lead on health and safety, fire safety and security, and is responsible for creating a comfortable and secure working environment for our team.

A core feature of this position is ensuring the successful running of events, exhibitions and programmes from an operational perspective, coordinating with programme workstreams and managing our Front of House team. The role is pivotal in creating a welcoming atmosphere for visitors and takes the lead on making spaces as accessible as possible.

Ahead of planned capital works in 2027, this role will also support the redevelopment planning and due diligence efforts, coordinating site visits and responding to building-related queries.

Reporting to the Head of Finance & Operations, the Building & Operations Manager will work collaboratively with the wider Freelands Foundation team.

We are looking for an Operations Manager who is prayerful, strategic and passionate about practically supporting the mission of the local church. The Operations Manager plays a key role as a senior member of the Inspire St James team. The purpose of this role is to enable the Church to fulfil its vision for mission, ministry and worship through strategic oversight and management of all aspects of the Church’s operations e.g. staff, finance, premises, and governance.

Inspire Saint James Clerkenwell is a Church of England church with two services (11am and 4pm) and a congregation of around 230 adults and 100 children. The congregation is vibrant and diverse and passionate about sharing the good news of Jesus. 

The Operations Manager has overall responsibility for the Operations Team and will work closely with all members of the team. They will also be part of the wider staff team in which we pray for one another and support one another to achieve our purpose and lead our ministries. 

Key responsibilities involve leading the operations team, overseeing large scale events and building projects, overseeing HR and handling the week-to-week finances. 

Location: The role will be primarily office-based, with a focus on being present to manage and support others.

Hours: The post is full time 40 hours per week, excluding lunch breaks. Some evening and weekend work may be required. 

Benefits:

• 25 days annual leave plus eight statutory bank and public holidays

• Health insurance

• Monthly Christian book allowance

• Annual salary reviews and an enhanced pension package.

• Training and development as required

The Operations Manager is expected to participate in the running of church service activities and as such there is a Genuine Occupational Requirement for the post holder to have a Christian faith (Equality Act 2010).

The Royal College of Radiologists (RCR) and the College of Radiographers (CoR) jointly set the national benchmark for safe, effective and patient‑centred imaging services through the Quality Standard for Imaging (QSI). To support imaging services on their improvement journey, the Colleges have established a dedicated Quality Improvement (QI) Unit, hosted by the RCR.

As Quality Improvement Operations Manager, you will play a central role in leading and coordinating the operational delivery of the QSI scheme. You will manage and support the teams responsible for assessment activity, ensuring consistency, quality, and excellent experience for services engaging with QSI.
You will also lead a significant business process improvement programme, identifying opportunities to streamline workflows, improve efficiency, and embed sustainable ways of working using data, automation and practical system improvements.
This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care.

What you’ll do:

• Lead and coordinate day‑to‑day operational delivery of the QSI scheme, ensuring systems, processes and resources are fit for purpose
• Working with your team and other teams across the orgnisation, you will identify, prioritise and deliver operational and business process improvements, embedding agreed changes into business‑as‑usual.
• Use data, feedback and insight to continuously evaluate effectiveness and drive improvement 

What you’ll bring:

• Experience leading operational teams and improving processes in a structured, pragmatic way
• Confidence managing multiple priorities, using data and insight to inform decisions
• Strong communication and relationship‑building skills, with the ability to work effectively with clinical and professional stakeholders
• A commitment to quality, continuous improvement, equality, diversity and excellent customer service
• The ability to work autonomously while collaborating effectively across teams and organisations.

This is an exciting opportunity to play a pivotal role in shaping and strengthening a nationally recognised quality improvement scheme that supports imaging services across the UK. You will work with a committed, expert team and contribute directly to improving the quality and safety of patient care. 

Learn more about the role, the RCR, and how to apply in the Quality Improvement Operations Manager candidate pack

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme