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Senior Night Mental Health Rehabilitation Worker
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Job Title: Senior Mental Health Rehabilitation Worker
Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites.
Salary: £28,000
Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements.
About the Role
We're looking for a Senior Mental Health Rehabilitation Worker to cover the night shift in our service based in Lewisham which offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered by commissioned community services. We support residents who live with us for up to nine months and have been discharged from acute wards to avoid admission into inpatient rehabilitation. We support our residents to step down into less supported accommodation to become more independent and integrated into the community.
In this role, you will be the main point of contact during the night shift, leading the team by example and providing specialist support to empower the team and residents to ensure resident safety, wellbeing, and progress towards their recovery goals. You will support in managing and creating an environment everyone feels safe and empowered, and are building relationships with relevant partners and individuals key towards their journey. You will create support plans, plan and hold activities, and further support them to achieve greater independence. you’ll deliver one to one therapeutic support, act as a key worker, and help residents develop the skills and confidence to manage their mental health and wellbeing. You’ll also contribute to support plans, reflective learning, and team development, while maintaining a safe and positive living environment through effective housing management and day to day support. The night shift plays a crucial role in continuing the high quality care provided during the day, ensuring a safe, respectful, and responsive environment for residents. night staff are expected to remain awake, alert, and actively engaged throughout their shift. Sleeping while on duty is strictly prohibited and may lead to disciplinary action, including dismissal for gross misconduct.
Some key responsibilities include:
- Being the lead point of contact for the night shift, supporting the team and residents with specific needs and queries
 - Supporting night shifts across two residential properties.
 - Providing tailored, person centred support that promotes recovery, rehabilitation and independence.
 - Helping residents build skills and confidence to move towards independent or supported living.
 - Monitoring residents’ wellbeing, carrying out regular checks, and responding to any incidents or emergencies.
 - Fostering a positive, empowering, and recovery focused environment.
 - Maintain accurate records and handovers to ensure effective communication between shifts.
 - Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress.
 - Work collaboratively with colleagues and the management team to deliver high quality care.
 - Remain alert and monitor CCTV throughout the shift.
 - Complete all routine night duties and any tasks handed over by the day shift or service manager.
 - Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed.
 - Health & Safety: carry out property checks, report maintenance issues, keep communal areas clean and safe, and complete required reports (AINMs and others).
 
About You
We’re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You’ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's.
Some key responsibilities include:
- Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours
 - Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users
 - Previous experience in a similar position, where you can share your skills knowledge, and experience to support others
 - Ability to be a point of contact and specialist in the service to support the team and residents with various queries and challenges
 - IT Proficiency; ability to learn new software and basic Microsoft
 - Understanding of the housing and social needs of people with multiple and complex needs
 - Alignment with our core values
 
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
 - Employer Pension Contribution
 - Eligibility to register with Blue Light Discount Card
 - Access to discounted tickets for music events, shows, sports and more
 - Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
 - Training and Development, including access to courses, upskilling, and progression plans
 - Employee Assistance Programme, including counselling
 - Life Assurance Scheme
 - Cycle-to-work scheme
 - Annual Staff Awards
 - EDI Ambassador programme
 
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The Bridge Renewal Trust, working in partnership with the NHS, are delivering an exciting programme, working with our Enhanced Health Management of People with Long Term Conditions (LTCs) initiative. This is a fantastic opportunity to identify, manage and support adults at risk of developing or living with LTCs in Haringey’s more deprived neighbourhoods through effective Care Navigation and peer support, and additional signposting to community-based services.
As a Care Navigator/ Peer Support Worker, you will work as part of a multidisciplinary team (MDT) led by Whittington Health, to provide assessments, with a particular focus on diabetes. Your role will involve supporting people to adopt healthier lifestyles, enabling them to better manage their long-term conditions and mitigate the impact of these.
A key aspect of this role is directing patients to appropriate services including activities that may help to promote their health, wellbeing and independence across the voluntary and community sector.
Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you work in a multi-disciplinary team, working closely with NHS colleagues and other healthcare professionals, the public and voluntary sector?
This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV with a supporting statement demonstrating how you meet the requirements set out in the Person Specification to admin(AT)bridgerenewaltrust(DOT)org(DOT)uk
NB: We reserve the right to withdraw this opportunity early if we receive a high volume of suitable applications.
As part of our commitment to equal opportunities, we invite you to complete our Monitoring Form by requesting it when you email over your application (charityjob doesn't allow for links or email addresses). Please quote the Job ID 2025046. Thank you.
The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.
For a full job description, please visit www(DOT)bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk.
Company registration No: 06949568, Registered Charity No: 1131941
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £27,527.00-£30,831.00 per year
Expected hours: 18 per week
Experience:
- Adult Health and Social Care: 1 year (required)
 
Work Location: In person
Application deadline: 10/11/2025
Reference ID: 2025046
The client requests no contact from agencies or media sales.
The LTA Tennis Foundation, the LTA's official charity, is in the exciting, early stages of their fundraising journey and we are looking to recruit our first Philanthropy Manager, to support the Fundraising Lead in delivering our plan, taking a particular lead on managing our relationships with High Net Worth Individuals (HNWIs).
We are fortunate to have an impressive, and growing, portfolio of prospective major donors and this role will be responsible for further prospecting, the cultivation of gifts, and stewarding of HNWIs – ensuring we build high impact relationships that help us to achieve our ambitious financial targets. While major donors will be your focus, as a small team, you will also play an important role in supporting the Fundraising Lead with a significant programme of wider activity within our fundraising plan.
We are looking for a highly motivated and results driven fundraiser, with demonstrable experience in securing major gifts from individuals, exceptional interpersonal skills and a passion for the power that sport can play in improving lives.
Although the Philanthropy Manager will be employed by the LTA, which brings the opportunity to utilise the significant infrastructure and resources of a large organisation, your work will be dedicated to the LTA Tennis Foundation.
- This is a permanent role, however we are opening to considering part time applications, although you must be able to commit to 3 days per week, minimum.
 - Hybrid working
 - Please note, the application window for this role closes at midnight on Sunday 16th November
 - First stage interviews will take place via Teams on Wednesday 26th November
 - Final stage interviews will take place in-person at the National Tennis Centre on Wednesday 3rd December
 
The client requests no contact from agencies or media sales.
Customer Coordinator
Job reference: REQ004549
Fixed term for 12 months
£25,563.66 per year
London E15 2GW
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.
If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.
Full time (35 hours a week)
Fixed term for 12 months
Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.
The role
As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.
In this dynamic role, you will:
· Provide telephone-based support with professionalism and empathy
· Manage customer journeys, book appointments, and track progress
· Log all customer interactions accurately using our CRM system
· Support the updating of our job board
· Support the delivery of services and products across Scope
· Assist with administrative tasks including diary management and data entry
About you
You will have:
· A proven track record of delivering excellent customer service, especially over the phone
· Experience of content management systems, such as Kontent AI
· Experience using CRM (ideally Microsoft d365) and call handling systems
· Strong communication and relationship-building skills
· Good IT skills and confidence using Microsoft Office
· A flexible, organised, and proactive approach
A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.
This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus Bank Holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Application closing date - 14/11/2025
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: Permanent
Location: Based in our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy.
About the role
As Trusts Manager, you’ll play a pivotal role in driving the growth of Crisis’ income from charitable trusts, foundations, and lottery funders. Alongside managing a portfolio of high-value supporters, you’ll take the lead in identifying, cultivating, and securing new funding opportunities - building relationships with partners whose priorities align with Crisis’ mission to end homelessness.
Working closely with the Senior Trusts and Statutory Lead and the Head of Philanthropy and Development, you’ll help shape and deliver an ambitious fundraising strategy that balances sustainable partnership management with bold new business development. You’ll bring creativity and strategic insight to finding and engaging new funders, developing compelling propositions that open doors to long-term collaboration.
This is a relationship-driven role that blends strategic planning with hands-on delivery. You’ll produce persuasive proposals and reports, developing strong relationships with funders and trustees, and collaborating across Crisis to communicate our impact through compelling cases for support. You’ll also manage a healthy prospect pipeline - driving forward new relationships while ensuring the team meets its income targets and continues to grow its supporter base.
About you
You’re an experienced and confident fundraiser with a strong track record of securing significant gifts - at the five- or six-figure level - from charitable trusts, foundations, or statutory funders. You thrive on new business development: from researching and engaging cold prospects to building tailored, strategic relationships that grow into long-term partnerships.
You’re a persuasive communicator and strategic thinker, able to craft compelling proposals and deliver inspiring pitches that resonate with senior funders and trustees. You bring energy, curiosity, and resilience to prospecting — spotting opportunities others might miss and following them through to success.
Highly organised and results-oriented, you balance short-term delivery with a focus on sustainable growth. You’re confident using data and insight to guide your approach, measure progress, and refine your strategy. Above all, you’re motivated by Crisis’ mission and values — committed to equality, inclusion, and the belief that together, we can end homelessness for good.
If you want to learn more about the role, please contact our Talent Acquisition teamand we will arrange an informal chat with the Talent Acquisition Lead and/or Hiring Manager.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
 - Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
 - Pension scheme with an employer contribution of 8.5%
 - 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
 - Enhanced maternity, paternity, shared parental, and adoption pay
 - Flexible working around the core hours 10am-4pm
 - Wellbeing Leave to be used flexibly
 - And more! (Full list of benefits available on website)
 
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 11th November 2025 23:59
Interview process: First stage is a panel interview with competency and values-based questions. If needed, we will have an informal stage two interview
Interview date and location:
- Stage one w/c 24th November 2025 in person at our offices in E1
 - Stage two (if required): w/c 1st December 2025
 
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit
The client requests no contact from agencies or media sales.
Salary: Officer, Band C Level 1, £33,290- £35,289 per annum equivalent (depending on experience and skill level)
Contract length: 0.6FTE (3 days per week) for 3 years from January 2026
Location: Thames21 Head Office, Central London and at other Thames21 offices in London, as required and throughout the River Roding Catchment.
Responsible to: Thames21 Engagement Programme Manager
About Thames21
Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.
Purpose of the job
We are seeking a skilled engagement officer to deliver an innovative programme of community-led river engagement activities in and surrounding the River Roding as part of a project funded by The National Lottery Heritage Fund, ‘The Roding Rises’. This role will engage with groups from the urban and rural reaches of the river Roding catchment to co-design activities that support the delivery of The Roding Rises activity plan and encourage participants along an engagement pathway from awareness to participation and independent action. This role offers the post holder the opportunity to make a difference in diverse areas of London, with varying challenges and a range of ambitions.
The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of grassroots organisations, community leaders and representatives from the public and private sectors, including councillors and politicians.
The key value for this role is curiosity. Being interested in people, able to ask questions, listen, and encourage them to get involved in whatever way they are able, will help you succeed.
You’ll thrive in this role if you can identify the strengths and assets of communities and individuals and create opportunities for them to flourish. By working together with local people in diverse communities beside waterways, you will establish a new and positive ongoing relationship between Londoners and their blue spaces.
A typical day is likely to involve keeping on track with what’s happening across the Roding catchment, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or be out and about with a community group or local organisation, co-producing an engagement event.
You might be posting on social media or updating the web page. You may be working on strategic, long-term plans to share the learnings from the project. You’ll be thinking both big and small on any given day!
Diversity
We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is essential, experience of working in the environmental sector is not required.
Main duties and responsibilities
1. Work with The Roding Rises Project Team, local community organisations and representatives to co-produce and deliver an inclusive and culturally relevant programme of 21 events and activities over the three-year life of the project as part of the River Connections programme of events within The Roding Rises activity plan.
2. Work with The Roding Rises Project Manager to oversee the successful delivery of the externally contracted River Testimonies and Roding Arts and Walking Festival and community co-development aspects of the Roding Masterplan.
3. Support community groups and partners with community-focused applications to the Roding grants scheme
4. In partnership with colleagues, conduct inclusive outreach activities that will engage a wide diversity of people with a range of backgrounds and life experiences, from both rural and urban areas in our core locations.
5. Build a catchment-wide community network, uploading details to Thames21’s CRM system in line with GDPR.
6. Collect and record qualitative and quantitative data on events and activities run, including written and verbal feedback from partners and participants, photos and numbers of attendees, keeping to GDPR requirements. Evaluate this information to develop the methods for engagement and inform future activities.
7. Carry out the administrative duties to run events, including conducting risk assessments and method statements, managing event registrations, liaising with local councils and community groups and maintaining and managing event equipment.
- Work with the Thames21 Training Officer to establish a group of volunteers who are trained in Thames21’s modules to maintain and monitor local sites. Includes supporting existing volunteers and assisting with building their capacity so groups become autonomous.
 - Represent Thames21 and The Roding Rises at relevant local forums and proactively recruit volunteers through in-person engagement events.
 - Maintain clear records of progress, ensure all administration and statistical information is kept up to date,
 - Work with Thames21’s Communications Team to promote the project, celebrate its achievements and learnings; ensure key milestones are recognised, funders are acknowledged, and volunteer opportunities are publicised.
 - Attend Thames21 Team Meetings and liaise with other Thames21 staff.
 
This job description cannot cover every issue or task that may arise at various times within the post, and the post-holder will be expected to carry out other reasonable duties from time to time that are broadly consistent with other Thames21 activities and those outlined in this document.
For more information and how to apply, please see the attached job description.
The client requests no contact from agencies or media sales.
About us
The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.
About the role and you
The Communications Coordinator will support colleagues across the team to deliver engaging, accessible and effective communications that help prevent child sexual abuse. This is a rewarding role in a fast-paced, collaborative team, which will bring a greater awareness of our work and help to deliver real impact in the prevention of offline and online child sexual abuse across the UK.
You’ll play a vital role in supporting our digital channels, campaigns and content creation - from social media and newsletters to website updates and printed materials. Here are some of the skills we’re looking for and we’re happy to support the right candidate to grow and learn on the job:
- Confident using social media to reach different audiences and be able to design multimedia content that’s engaging and on-brand.
 - A strong writer and editor, able to tailor content for different platforms and audiences - from short social posts to longer-form blogs and newsletters.
 - Familiar with website content management systems (like WordPress) and ideally have some experience with paid digital campaigns (e.g. Google Ads, Meta).
 - Organised and proactive, able to juggle multiple tasks and support colleagues across different projects and teams.
 - Comfortable using data and analytics to evaluate and improve communications.
 - A team player with a positive attitude, keen to learn and contribute to our organisation’s mission.
 
You’ll be energetic, curious, and solutions-focused, with a good eye for detail and a passion for delivering impactful, creative communications across our platforms and channels. You’ll be comfortable working independently and collaboratively, and able to build strong relationships with colleagues and external partners.
For a more detailed job description, please request a job pack.
What you’ll get from us
We offer the following benefits:
- Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
 - NEST pension
 - 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
 - Up to 5 days’ learning and development per year
 - Flu jabs & eye tests
 - Season ticket loans
 - Charity discounts
 - Employee assistance programme
 - Option of private healthcare with Benenden
 
How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.
To apply, please download the job pack and return your completed documents by Sunday 16th November. Stage 1 interviews are scheduled to take place on Tuesday 25th November and stage 2 interviews are scheduled to take place on Tuesday 2nd December for shortlisted candidates.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
#communications #communicationscoordinator #coordinator #socialmedia #marketing #digital #campaign #advocacy
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
About the Role
This is an exciting opportunity to join the legal charity ATLEU (Anti Trafficking and Labour Exploitation Unit), in a vital operational leadership role.  This is a role for someone with extensive operational management experience, ideally within the charity, non-profit sector and in human rights work. You will be a strategic thinker with excellent organisational skills and able to manage multiple priorities effectively. You will bring your skills and experience to a dedicated team that punches well above its weight and is passionate about transforming individual lives and bringing about long term change. 
The Head of Operations will provide leadership in all operational matters, supporting the organisation's mission and long-term objectives, supporting ATLEU’s growth, resilience, and sustainability as well as building a flexible and supportive environment that enables the ATLEU team to do the challenging work that they do.
This role is line managed by and works closely with the Chief Executive. You will be a member of ATLEU’s Senior Management team and work closely with and supervise the work of the People & Inclusion Manager (recently started in post), the Operations & Projects Coordinator and the Billing Coordinator. The Operations team is a small team that works collaboratively to ensure all areas are covered at all times. As such, you will be willing to chip in and take on tasks of other team members if urgent matters arise or when providing holiday cover.
We are looking for a positive, detail-oriented, creative thinker and problem solver who will build on our reputation for innovation and excellence. You will have a track record of achievement in this field and have excellent interpersonal and communication skills with strong financial and business acumen. You will have experience of and confidence in overseeing a wide remit of cross cutting functions including finance, human resources, office management, information technology and governance and compliance. This role will suit someone who enjoys working with people, is comfortable with autonomy and who thrives in a role where no two days are the same.
About ATLEU
Our vision is a just world where no one is enslaved or exploited.
Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.
Our strategic priorities are:
- To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation
 - To tackle systemic injustice through strategic litigation and pursuing policy change
 - To build survivor leadership and influence within ATLEU and across the sector
 - To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors
 - To invest in and support our people to ensure we are effective and sustainable
 
Our values are integral to who we are, what we do and how we do it.
- There is always another way
 
We are persistent, resourceful and creative in our approach. We do the hard work to make justice accessible. We don’t give up in the fight for fairness and freedom.
- We make the time. We listen. We hear
 
We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen. We give advice, not tell you what to do. If you fight, we fight. Our clients’ needs come first.
- Knowledge is for sharing.
 
We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share. We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law.
Employment Information
 
Job Title:Head of Operations
Job Term:Permanent
Hours:Full time / part-time (minimum of 28 hours up to 35 hours per week). Flexible working options available
Salary:£47,000 to £52,000 p.a. pro rata (depending on experience)
Pension:7% employer pension contribution
Leave:33 days pro rata (including public holidays) pro rata with an additional 1 day per year up to a maximum of 38 days (including public holidays) pro rata
Reports to: CEO
Line Management: Up to 5 staff members
Probation:6 month probation period
Location:Central London, near London Bridge and with occasional travel to Sheffield 
Objectives of the post
To lead and ensure the smooth operational running of ATLEU, with particular focus on finance, people, information technology and governance and compliance.
To manage ATLEU’s team of operations staff including human resources, operations and projects, finance and external bookkeepers.
To work closely with the Chief Executive to develop systems for implementing and monitoring ATLEU’s strategic plan.
Main Responsibilities
1. Leadership and Strategy
- Participate in strategic and business planning processes and play a leading role, working with the CEO and trustees to develop the strategic plan, ensuring all team members understand it and their role in it.
 - Serve as a key member of the Senior Management Team (SMT) contributing to the strategic direction and day to day management of the organisation.
 - Develop and lead monitoring and evaluation processes for all activities associated with our strategy, including setting and reviewing annual business plan priorities and targets, communicating progress and highlighting potential areas for development and increased focus. Be a champion for embedding learning into the culture of the organisation and collaborate with consultants and staff to ensure there are effective monitoring learning and evaluation frameworks in place across ATLEU’s projects and services.
 - Lead and manage ATLEU’s operations staff, including ATLEU’s Operations and Projects Coordinator, People and Inclusion Manager and Billing Coordinator.
 - Lead the development and maintenance of organisational policies, procedures, and systems to enhance efficiency and effectiveness.
 - To work closely with the Director of Saltworks to support the operational running of ATLEU’s trading subsidiary Saltworks, through developing the financial and operational infrastructure and management of the organisation.
 
2. Finance
- Lead ATLEU’s financial planning, management and reporting processes.
 - Direct, manage and document ATLEU’s financial policies, systems and controls, ensuring that financial systems are effective and up to date.
 - Scrutinise monthly financial data and produce financial reports for the CEO and trustees, including quarterly cashflows
 - Prepare ATLEU’s annual operating budgets and financial reports for funders and oversee project budgets.
 - Ensure the year-end financial accounts and audit process is completed satisfactorily and delivered on time, ensuring all financial data and other data needed is provided.
 - Ensure that accurate records and accounts of monies claimed are held on all cases and liaise with the Head of Legal Practice to ensure compliance with the Solicitors Accounts Rules.
 - Oversee ATLEU’s bookkeeping and legal aid billing and reporting and ensure all monies, including grant monies and training invoices are claimed and paid promptly.
 - Maintain oversight of bookkeepers and auditors, taking responsibility for managing relationships with them
 - Manage ATLEU’s banking arrangements, ensuring that they are effective, secure and fit for purpose.
 
3. Office and Operations
- Work with the Senior Management and Operations teams to ensure that all colleagues have the operational support needed to do their jobs effectively;
 - Liaise with building management for both offices, manage any rent negotiations and any future office moves
 
- Lead on the annual insurance renewal process, provide the required data and lead discussions with brokers to ensure good value for money on all policies;
 - Support the Operations and Projects Coordinator to ensure that both ATLEU offices provide a safe and welcoming environment for ATLEU staff, clients and other visitors and that they comply with all appropriate legislation and regulations;
 - Work with the Operations & Project Coordinator to maintain the Office Manual and associated policies and ensure that they are up to date and reviewed as appropriate and monitor compliance with those policies.
 - Oversee day-to-day operations including premises, equipment, IT systems, ordering supplies, procurement and workflow and archive management and ensure that processes are in place to restore functionality as required.
 - To ensure the most effective use of resources and identify areas for cost reduction or cost avoidance along with process and functional improvement, including developing ATLEU’s IT infrastructure to reduce reliance on paper files.
 
4. Human Resources
- The Head of Operations plays a pivotal role in mentoring and supporting the People and Inclusion Manager across all HR-related matters, including staff wellbeing and EDI activities.
 - In the absence of the People & Inclusion Manager or when facing conflicting deadlines, the Head of Operations is expected to actively participate in all HR tasks.
 - Support the People & Inclusion Manager with day-to-day HR tasks, processes and systems, responding to queries and problem solving when needed;
 - Provide guidance to the Senior Management Team with regular updates on HR related issues as needed;
 - Support the People and Inclusion Manager to review, develop and roll out HR policies and provide training to staff where required, ensuring they are legislatively sound, fit with our values and align with our strategic goals.
 - Oversee the coordination of the organisation’s volunteer programme, and explore ways to maximise the value both ATLEU and volunteers gain from the programme.
 - Model positive, fair and open people leadership and support other managers in their supervisory capacity.
 
5. Governance and Compliance
- Work with the Chief Executive to continue to strengthen the governance of the charity, ensuring that all aspects of governance adhere to best practices and meet regulatory requirements.
 
- Ensure that ATLEU complies with the requirements of all relevant regulatory bodies including the Charity Commission and Companies House and ensuring ATLEU is compliant with all compliance relevant to a not for profit legal firm e.g the Legal Aid Agency, Solicitor’s Regulation Authority, Specialist Quality Mark, Immigration Advice Authority and CILEX.
 
- Manage the Board, AGM and committee meeting calendar, ensuring well-structured agendas and facilitating effective decision-making processes with clear records of these meetings and management of actions arising.
 - Develop and implement governance policies and procedures that align with regulatory requirements and organisational needs.
 - Ensure the SMT, Board and other parts of the governance receives comprehensive, timely, and accurate information to support informed decision-making.
 - Stay abreast of relevant legislation and governance best practices, implementing changes as necessary.
 - Develop and maintain effective systems and frameworks for compliance, risk management, and operational efficiency.
 
6. Information Technology / Data Protection and Cyber Security
- Support the Operations and Projects Coordinator in ensuring IT systems function appropriately and securely and new systems are developed to improve efficiencies for caseworkers and for audit and research.
 - Work with the Head of Legal Practice and Operations and Projects Coordinator on the continued development of and improvements to our legal aid case management system.
 - Ensure ATLEU has robust IT and cyber security policies and procedures in place, and oversee their implementation across the organisation.
 - Develop and maintain the organisation’s IT and business continuity plan and update it annually.
 - Oversee ATLEU’s day-to-day relationships with external IT support, ensuring IT systems function effectively and providing or facilitating staff support;
 - Collaborate with external IT support on projects to enhance and modernise ATLEU’s systems, ensuring they remain up-to-date and secure;
 
- Take overall responsibility for the data protection obligations of the organisation. Oversee the implementation of up-to-date and compliant data protection policies including data retention and destruction, home and remote working, emails and the internet, and ensure that sensitive and financial information is securely stored and confidentiality and privacy is maintained.
 - Keep abreast of changes and updates to Data Protection legislation and ensure that staff receive regular training on Data Protection and Cyber Security.
 
7. Other
- Lead by example demonstrating ATLEU’s values, taking a business partner, proactive approach to working across the organisation.
 - To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU.
 - To travel to ATLEU’s Sheffield offices as required.
 - From time to time to attend other meetings, including out of hours, when necessary.
 - To undertake additional duties as may become necessary.
 
Please refer to the attachment below for further information and the full person specification.
 
How to Apply
To apply, please provide a copy of your CV, a covering letter, and an Equality and Diversity Monitoring Form via CharityJobs. The deadline for applications is at 23:00 on Sunday 30 November 2025. Applications received after this time will not be considered.
Please ensure that the cover letter:
- sets out why you wish to work for ATLEU
 - addresses the criteria contained in the Person Specification
 - demonstrates your competency for the role
 
Please ensure that we have a contact telephone number or email address so that we are able to contact you easily and in confidence.
Candidates shortlisted for interview will be advised by close of business on Friday 5 December 2025. If you do not hear from us by this time, it unfortunately means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview.
Interviews will be held on Monday 15 and Tuesday 16 December.
Candidates may be asked back for a second-round interview.
 
Inclusion at ATLEU
We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.
We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.
                To apply, please provide a copy of your CV, a covering letter, and an Equality and Diversity Monitoring Form via CharityJobs. Please ensure that the cover letter: 
1. sets out why you wish to work for ATLEU
2. addresses the criteria contained in the Person Specification
3. demonstrates your competency for the role
Please ensure that we have a contact telephone number or email address so that we are able to contact you.
Interviews will be held on Monday 15 and Tuesday 16 December. Candidates may be asked back for a second-round interview.
Candidates shortlisted for interview will be advised by close of business on Friday 5 December 2025. 
If you do not hear from us by this time, it unfortunately means that you have not been shortlisted.
            
The client requests no contact from agencies or media sales.
Are you a communications leader passionate about inspiring and connecting people?
We’re looking for an experienced communications expert to lead our Internal Communications team, delivering engaging content and communications that focus on storytelling to inspire and inform colleagues across the organisation. This role will lead the team and support a culture of collaboration where we celebrate success as we deliver our ambitious strategy to have the greatest impact for dogs.   
What does this role do?
As an Internal Communications Lead, you will:  
- lead the development and delivery of an exciting, clear, engaging internal communications strategy and plan that aligns with organisational priorities and operational plans whilst building a consistent brand experience across our touchpoints,
 - lead and inspire a team of internal communications professionals, fostering creativity, storytelling and high performance,
 - build strong relationships with senior leaders and key stakeholders, ensuring consistent, effective messaging across the organisation that tells the story of our people and dogs, our plans and the ways we work,
 - oversee the creation and delivery of high-quality, audience-focused inspiring and compelling content across a range of internal channels and formats,
 - drive continuous improvement through effective measurement, insight and innovation,
 - lead on internal communications during times of crisis or serious issues affecting our staff.
 
Interviews for this role are provisionally scheduled for 12th November 2025.
Could this be you?
We are looking for an experienced internal communications leader with a proven track record in delivering impactful multi-channel campaigns, crisis and change communications. You will be a confident people manager with strong stakeholder management skills, able to influence senior leaders and lead high-performing teams while managing complex projects and budgets with creativity and resilience. 
What does this team do?
Sitting in the wider Marketing and Communications Division, the Communications department plays a critical role in building the Dogs Trust brand and driving engagement with its mission to help dogs when they need us most. Communications is a dynamic team encompassing Brand, Content, and Internal Communications. The team bring together our organisational strategy and work, our people and our external communications behind one central brand idea.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Senior Videographer & Video Editor will lead the creation and management of engaging video content across multiple channels, including social media, fundraising campaigns, and branded content. This role requires strong storytelling, production, and editing skills to develop impactful content that resonates with diverse audiences and drives engagement.
About the Role:
- Shape and oversee the visual tone and identity of Muslim Aid’s video output.
 - Work closely with senior management, fundraising, and programme teams to identify stories, campaigns, and opportunities for impactful video.
 - Storyboard and record video content including needs assessments, thematical impact stories, staff/donor deployments, and fundraising challenges.
 - Collaborate with Marketing and Fundraising teams to develop video strategies aligned with business goals.
 - Support the day-to-day running of the video editing team, providing mentoring and technical guidance.
 - Ensure all content is high-quality, audience-appropriate, and delivered at pace.
 
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role
To be successful in this role, you will need:
- Proven experience as a videographer and video editor, ideally in a marketing or non-profit environment.
 - Experience managing or mentoring junior editors or freelancers.
 - Strong understanding of digital platforms, especially social media, and how to optimise video for each.
 - Strong skills in video production, editing, and storytelling.
 - Excellent time management with the ability to handle multiple projects and meet deadlines.
 - Strong stakeholder management and interpersonal skills.
 
Why you should apply:
Join Muslim Aid as a Senior Videographer & Editor and bring powerful stories to life through engaging video content. You’ll lead on creating compelling visuals for our campaigns and digital platforms, inspiring action and strengthening our connection with supporters. If you’re passionate about storytelling and using your creativity to make a real difference, apply now and help us tell stories that make a lasting impact.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
 - Hybrid working
 - Paid time off for medical appointments
 - 2 hours lunch break on Fridays
 - Time off in Lieu (TOIL)
 - Pension Scheme
 
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible.
Are you passionate about using innovation to make health services more inclusive?
Do you have experience developing or leading projects that make a real difference for people facing health inequalities — including those affected by homelessness, substance use, or liver disease?
We’re looking for a dynamic, creative and highly organised individual to join The Hepatitis C Trust as our new Innovation and Implementation Manager. This exciting new role will drive forward our Inclusion Health agenda, helping us design, deliver and scale peer-led services that put lived experience at the heart of change.
About the role
The Innovation and Implementation Manager will lead on embedding new models of care within health systems — ensuring our peer-led projects are effectively planned, delivered and sustained. You’ll work closely with NHS and community partners, line manage Peer Leads and Coordinators, and oversee key projects including:
- Liver Health Peer Support, improving early detection and surveillance for hepatocellular carcinoma (HCC).
 
- Peer-led Needle and Syringe Provision (NSP) and wider harm reduction initiatives.
 
You’ll manage project delivery, build strong partnerships, monitor outcomes, and share learning nationally to shape future approaches.
About you
We’re looking for someone who:
- Has experience in project delivery, innovation, or service improvement within health, social care, or the voluntary sector.
 
- Understands the value of peer-led and lived experience approaches.
 
- Is confident managing teams and building relationships across diverse partners.
 
- Has knowledge of Inclusion Health, harm reduction, and liver health.
 
- Is organised, collaborative, and passionate about tackling health inequalities.
 
Why join us?
At The Hepatitis C Trust, lived experience drives everything we do. You’ll join a supportive, forward-thinking team working nationally to improve health outcomes for marginalised communities. We offer flexible working, a strong learning culture, and the chance to lead meaningful, innovative projects.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


                    The client requests no contact from agencies or media sales.
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a creative and motivated account management professional to join our team at an incredibly exciting time for Prostate Cancer UK. You’ll be responsible for managing some of Prostate Cancer UK’s flagship charity partnerships.
The Partnerships Executive handles the management and development of Prostate Cancer UK’s strategic partnerships. You’ll be able to drive impact and value for both the charity and partners.
You’ll be working closely with key stakeholders to raise awareness amongst local communities across the UK and raise funds to invest into better treatments for men with prostate cancer. This role offers the chance to build strong and effective relationships both internally and externally and ensure that each partnership meets its goals. It will be necessary to show a diligent approach to partnership management as well as identify opportunities for growth. You’ll also be providing administrative support to the partnerships team including review of processes and ownership of monthly / quarterly reporting.
This is a six-month fixed term contract covering internal secondment within the team.
What we want from you
We’re looking for someone who’s motivated to raise vital funds for Prostate Cancer UK and can build strong, lasting partnerships that make a real difference. You’ll bring experience of stakeholder management, project coordination, and developing meaningful relationships with donors and partners.
With great interpersonal skills, you’ll enjoy forming strong connections with people from all walks of life, working collaboratively and positively with colleagues and external partners alike. Organised and proactive, you’ll be able to prioritise your workload, manage multiple projects at once, and thrive when working to tight deadlines. We’re after someone with a can-do attitude and persuasive flair, able to engage partners imaginatively and motivated to turn every opportunity into success.
Good public speaking, presentation and organisation skills are desirable, with some knowledge of issues and trends in the charity sector. A natural empathy for men and their families affected by prostate cancer is also essential and can inspire others to get involved.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships and for various meetings with partners across London. We value that face-to-face time for relationships, projects and decisions.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply
About us
Genetic Alliance UK is the national charity working to improve the lives of the 3.5 million people in the UK affected by genetic, rare and undiagnosed conditions. We are an alliance of over 220 charities and support groups, uniting patient voices to campaign for timely diagnosis, better care, and improved access to treatments.
We host Rare Disease UK (the national campaign for implementation of the UK Rare Diseases Framework) and SWAN UK (the only dedicated support network for families of children with undiagnosed genetic conditions) and we run the annual Rare Disease Day campaign.
About the role
This is a creative and purpose-driven role at the heart of our charity’s communications. As Senior Communications Officer, you’ll help us tell powerful stories, share our impact, and build connections with our members, supporters and partners.
You’ll lead on producing engaging digital content, managing our social media and newsletters, and keeping our website fresh and accessible. You’ll also support light-touch fundraising campaigns, helping us grow our income and supporter base.
This is an ideal role for someone who enjoys combining creativity with strategy, you’ll use your writing, design and digital skills to make our work visible and compelling, while ensuring the voices of those living with rare conditions remain at the centre of everything we do.
You’ll work closely with the Head of Membership and Communications and our new Director of Engagement and Impact, contributing ideas that strengthen how we engage all our audiences.
About you
We’re looking for someone who is:
- 
	
A strong communicator with at least two years’ experience in a communications role.
 - 
	
Skilled in producing visual and written content for websites, social media and newsletters.
 - 
	
Confident using digital tools (e.g. Canva, Adobe suite, Wordpress/Drupal).
 - 
	
Organised, creative, and comfortable working both independently and collaboratively.
 - 
	
Motivated by making a difference for people affected by genetic, rare and undiagnosed conditions.
 
Experience in the health, social care or charity sector would be an advantage, but curiosity and empathy matter just as much as direct experience.
What we offer
- 
	
Generous pension (5% employer, 3% employee)
 - 
	
25 days annual leave (pro rata) plus bank holidays
 - 
	
Full office closure over Christmas and New Year
 - 
	
Flexible, home-based working with supportive team culture
 
Location: Home-based (UK) – occasional travel required
Salary: £29,705 (pro rata £23,764 for 0.8 FTE)
Contract: Permanent, 28 hours per week (0.8 FTE)
Closing date: 27 November 2025
The client requests no contact from agencies or media sales.
Job Title: Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)
Reports to: CAPSA Team Manager
Geographic focus: Lambeth
Salary:£30,500
Hours of Work: 37.5 per week (flexible working available)
Duration:1 Year Contract (with a potential to extend)
Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.
Purpose of the role
The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.
You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.
In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.
As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).
Job summary
Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.
The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.
Duties and responsibilities
Key Responsibilities:
Advocacy & Support for Black Service Users
- Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
 - You will manage a caseload of up to 10 clients.
 - This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
 - Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
 - Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
 - Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
 - Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.
 
Culturally Informed Peer Support & Recovery
- Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
 - Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
 - Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
 - Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.
 
Community Engagement & Stakeholder Collaboration
- Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
 - Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
 - Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
 - Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
 - To maintain a level of professionalism in all spaces always.
 
Role Expectations
- Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
 - Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
 - Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
 - Raise safeguarding concerns following organisational policies and procedures.
 
GENERAL
- To attend and participate in meetings held by the CAPSA team and other bodies as required.
 - To maintain records of hours worked and to complete accurate expense returns.
 - To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
 - To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
 - To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
 - To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
 - The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
 
Qualities Required
Each quality is marked as either E (Essential) or D (Desirable).
Experience (E/D)
- Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
 - Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
 - Experience of identifying and meeting the needs of individual people – E
 - Experience and ability to develop and maintain relationships with various stakeholders – E
 - A commitment to working in an anti-racist and anti-oppressive way – E
 - Confidence in challenging stigma and discrimination within structural settings – E
 - Experience of working in an advocacy or healthcare setting – D
 
Knowledge and Skills (E/D)
- Understanding and knowledge of assessment of needs – E
 - Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
 - Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
 - Emotional resilience and the ability to cope with sometimes challenging people and environments – E
 - Ability to work flexibly to meet varying demands on the service – E
 - Good organisational skills, including timekeeping and ability to travel to different locations – E
 - Excellent computer literacy and a good working knowledge of Microsoft Office – E
 - An understanding and awareness of The Equality Act 2010 – E
 - Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
 - Ability to work independently on own initiative and prioritise workload while working as part of a team – E
 - Commitment to learning through work-based learning and mandatory training – E
 - Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
 - Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
 - Knowledge and/or awareness of safeguarding issues – D
 - An additional language (e.g., Portuguese, French, etc.) – D
 - Qualifications in Peer Support / Advocacy – D
 
We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.
An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.
                Please make sure you download a copy of our vacancy for reference.
You should provide a CV and a cover letter (no more than two A4 pages) outlining your suitability for the post, including the relevant experience, knowledge and skills.
Application deadline is is Friday 14th November 2025 by 12pm
The interview will comprise of two stages.
1. An assessment will be given on the day of your interview to be completed before your verbal interview. 
2. A verbal interview will be conducted in person with a panel of 3 people, 
Interviews will take place during week commencing 8th December 2025 and will take place in person at Black Thrive’s offices. 
            
We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is the norm not the exception



                    The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Aim and influence
· Assist the manager to achieve weekly/ annual sales and profit targets for each shop.
· To assist in managing the day to day running of the shops staff and volunteers with the aim maximising sales and controlling shop expenses to support SCT’s mission.
· Work within SCT values
Other key details
· A 5-day flexible working pattern, including weekends and bank holidays
·Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.
·May need to work in other shops within London if occasionally required.
· Attend and undertake any relevant training workshops, events or meetings as required.
·A satisfactory Basic Disclosure from the Disclosure Barring Service is required for this role.
Please supply a CV and covering letter
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
                                
                    The client requests no contact from agencies or media sales.