Prospectus Jobs
Prospectus is delighted to be working with a well-known global charity supporting the welfare of local communities and their animals to appoint their new HR / Business Change Manager – People and Culture to cover a parental leave for a 12-month fixed-term contract.
This is a pivotal role to assist our client’s team through the provision of a high-level HR service, operating as a business partner guiding the charity through re-structures and overall organisational change. The post holder will provide day-to-day HR advice and guidance to Directors, Heads of Department, Managers and staff on People & Culture matters, as well as providing insights on HR policy implementation. The successful candidate will also work on initiatives and projects in the People & Culture’s operating plan to improve organisational performance ranging from talent management, diversity & inclusion, performance management, reward, and benefits review.
We are on the hunt for an all-rounded, CIPD qualified, HR generalist with extensive experience in change management and digital transformation. To be successful, you need to have strong experience working in a business focused / income generating environment as an HR Business Partner and solid systems knowledge and use of HR systems. You will be a change leader, able to embrace and facilitate change and to bring a continual improvement mindset. You will have excellent influencing and negotiation skills with the ability to persuade others to follow organisation systems and procedures.
As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations and we welcome applications from all sections of the community.
In order to apply, please submit your up-to-date CV. Please note that cover letters are not needed for this vacancy. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Prospectus is delighted to be supporting ABT Global in Britain to recruit for a Senior Programme Manager. This is a full-time, permanent position based in London (Hybrid)
Abt Global is an engine for social impact, fuelled by caring, curiosity and cutting-edge research that moves people from vulnerability to security. ABT Britain focuses exclusively on International Development, working with UK Government and other international development funders as they apply their technical expertise to complex problems and improve the quality of people’s lives around the globe.
Reporting directly to the Head of Strategic Growth and Portfolio Impact, the Senior Programme Manager will provide day-to-day operational oversight of programme delivery, ensuring contract compliance and financial management, acting as main point of contact with Clients. The postholder will develop and execute plans for complex programmes and projects, identifying issues or potential risks, including project performance, financial and legal. The Senior Programme Manager will lead and mentor the programme delivery team, including development and evaluation of assigned staff.
To be successful, you will have significant experience of programme management within an International Development context, with experience in supporting and supervising large technical assistance programmes. You will have an excellent understanding of donor/client management requirements, including working with major funders like FCDO or Green Climate Fund. You will have excellent interpersonal skills, with an ability to forge and develop cohesive teams with clear roles and responsibilities. Finally, you will have demonstrable leadership ability, providing compliance/financial support to project management teams.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Prospectus is delighted to be working with Lepra to help them recruit for an Institutional Trusts and Fundraising Manager. Lepra has been working for a world free from prejudice and disability due to leprosy since 1924, and has an imperative to support people affected by leprosy, and also lymphatic filariasis (LF). With three core principles of being secular, people-centred, and evidence-led, Lepra works across a spectrum of care and support including, prevention, support for those effect by leprosy and LF, and advocating for the rights and inclusion of those affected.
Lepra is reviewing applications on a rolling basis so please do apply now and we will be in touch!
This role is offered on a permanent, part-time 4 days a week basis paying a salary of £28,723 (£35,904 FTE) per annum. The position can be either fully remote, hybrid or fully based at their Colchester offices.
The Institutional Trusts and Fundraising Manager will provide strategic oversight and direction for Lepra’s institutional fundraising function to deliver on the restricted and unrestricted income targets. The postholder will be line managing and leading the Trusts and Foundations Fundraiser in the delivery of the trust fundraising target, and working with the programmes teams in the UK, India and Bangladesh to identify and develop applications to statutory sources and major trusts, leading on the development of detailed project proposals.
The ideal candidate will have extensive experience of working in statutory and/or trusts fundraising, including successfully applying for grants in excess of £50,00 to £100,000+. You will have a demonstrable track record of high quality bid writing and production that meet funder requirements.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is excited to be partnering with the International Rescue Committee in the search for a Philanthropy Manager.
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
As the Philanthropy Manager, you will join a collaborative fundraising team and focus on building upon existing and new relationships with major donors to secure income and support. Joining a team of six this role will have great support and will work towards a seven-figure team target. Also, with a prospect research function in the organisation, this role will be engaging qualified donors of all levels. This is a great opportunity to join an impactful organisation whilst also gaining personal development through this role.
To be successful as the Philanthropy Manager you will have proven experience in building and securing relationships with individuals capable of giving gifts of a four, five or six figure level. You will ideally have done this previously within a fundraising environment and understand how to engage potential donors. This person will ideally be passionate about the work IRC delivers and be excited to work with a collaborative team to achieve their fundraising goals.
This role is a full-time permanent position that will have hybrid working in the London offices 1-2 days per week. The salary for this role is £45,000.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta at Prospectus.
If you are interested in applying to this Philanthropy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is delighted to be working with Your Place for their new Senior IT Operations Officer. Your Place's mission is to build hope and enable lasting change to end homelessness for people in east London. They are a growing charity, helping people who've lost their homes to regain their self-belief and rebuild their lives.
Please note this is a part time role (3-4 days) being offered on a permanent basis.
As the Senior IT Operations Officer, you will be the welcoming face for new team members, ensuring they're equipped and trained on systems for a seamless onboarding experience.
Additionally, the Senior IT Operations Officer will be responsible for coordinating, planning and leading IT-related services and activities and developing IT related policies and procedures. The role will also provide technical and administrative support to departments and users to ensure that they can make optimum use of the organisation’s IT networks, systems, and associated hardware and software.
You will be responsible for promoting digitalisation initiatives across the organisation and have the responsibility for managing the IT budget and procurement, overseeing implementation and maintenance of IT systems and technologies that support strategic and digitalisation aspirations.
This role will work with members of all teams across the organisation with a particular emphasis on the Strategic Management Team (SMT).
To be considered for this role will possess excellent IT skills, especially in Office 365 and Windows 10 Pro. You should know your way around computer systems, how to keep them secure, and how to manage networks and databases with hands-on experience with computers, networks, and cloud-based systems. Furthermore, the ideal candidate will have excellent communication skills and will enjoy training and onboarding new team members, ensuring a smooth transition into the organisation.
This is a great opportunity for IT professionals to contribute to a noble cause and make a meaningful impact.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Prospectus is excited to be partnering with Charity Nest to support in the search for numerous Fundraisers.
Charity Nest is a not-for-profit Community Interest Company that helps small charities work with big brands. The UK is experiencing a significant decline in the small charity sector, with more small charities closing each year than opening. This is concerning because 78% of small charities work on a local level, compared to only 5% of super-major charities. Charity Nest specialises in helping local charities work with big brands, ensuring the charities generate true social impact and the brands deliver on their CSR objectives.
As a Fundraiser, you will be based onsite at various venues and build relationships with the public to raise vital funds through bucket collections to support your assigned charity. You will be supported with full training and equipment for the role and be raising funds through cash and card donations whilst also raising awareness for your assigned charity. With venues across the North West, there are various locations where this role can be based including, Manchester, Preston, Liverpool, Leeds and others.
To be successful as a Fundraiser, you will have strong relationship building skills and be motivated to raise funds for meaningful causes. Ideally this person will have either some sales experience or fundraising experience. This could be from personal fundraisers such as gaining sponsorship for a challenge event, bake sales, or any other type of group or self-led fundraiser. This role will need to be available to work some Saturdays and there is daily travel of 30-90 minutes.
This role is a full-time permanent position that will be based in the North West region, dependent on your location. There is a base pay rate of £70 per day, as well as 35% commission on any funds you have raised each day.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta at Prospectus.
If you are interested in applying to this Fundraiser position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description for review. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is excited to be working on behalf of an organisation that strives to improve self-government processes around the world through partnering with local institutions that support political engagement.
As the Head of Business Development and Funding Partnerships, you will lead on the implementation of multi-year Business Development Strategy, including agreeing yearly ambition and priorities with the internal portfolio renewal and growth board. You will proactively identify, liaise with and manage relationships with current or potential strategic global donors on business development-related processes and opportunities and consortia partners.
This is a UK-based with the option for remote working. This role will require occasional travel to HQ in London to fulfil operational requirements and the salary for the position is £53,000 - £62,000 per annum.
To be successful, you will have substantial experience of business development, commercial insight, programme design, and bid development. You will have a proven track record of securing high value contracts and grants from institutional donors.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Pitlochry Festival Theatre is more than a venue; they’re a community, a creative hub, and a home for transformative experiences. Since 1951, Pitlochry Festival Theatre has been the artistic heart and soul of Highland Perthshire. Attracting over 100,000 visitors every year, they are more than simply a place to come and see a show, they are Scotland’s leading producer of musical theatre, a champion of ensemble practice and the country’s only rurally-located, major arts organisation.
They now seek a Director of Development and Prospectus is leading the search. This role will fundraise but will do so much more: you will fuel the Pitlochry mission to create life changing experiences through the arts.
Director of Development
Pitlochry Festival Theatre
Permanent
£60k-£70k
Hybrid working
The Director of Development will architect and steer a complete fundraising strategy that amplifies the Theatres’ financial resilience and propels its strategic ambitions in line with the current Strategic Plan 2024-2029. The postholder will cultivate and deepen relationships with a diverse set of stakeholders including donors, sponsors and partners and will personally work with the Theatre’s most committed donors. Reporting to the Executive Director, the Director of Development will innovate within fundraising campaigns and use their skills in major donor fundraising to expand the Theatre’s financial base.
The best person for this position will be able to demonstrate a track record of securing significant funding within the UK arts sector and will enjoy realising ambitious fundraising strategies that have advanced an organisation’s mission. You will have a history of leading fundraising teams and of working as a collaborative, compelling leadership voice across an organisation.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.
If you are interested in applying to this Director of Development position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Shell Foundation (SF) is a UK-registered charity that aims to empower under-served populations in Africa and Asia with access to clean energy products and services.
A unique foundation on the global stage, SF uses grant, debt and equity funding to support commercially sustainable solutions at the intersection of inclusive growth and a clean energy transition. Our work has already improved the lives of 229 million people.
Shell Foundation Business Development Director
Kenya or Nigeria
Salary range on offer at circa $ 75,000 to 80,000, dependent on location
We are seeking a Business Development Director to join our entrepreneurial team to support:
- The scale-up of pioneering enterprises
- The development of scalable partnerships that enable smallholder farmers to increase their income
- The incubation of new intermediaries and enterprises
The successful candidate will explore opportunities to create new business models and market interventions, as well as providing deep financial and commercial expertise to our Programme team.
Responsibilities include:
- providing business advice and mentoring support to SF strategic partners
- managing grants and contracts
- identifying market failures and opportunities
- developing and managing strategic projects and partnerships
- contributing to the delivery of the annual business plan.
We are looking for someone with substantial experience of working in Africa (or India) with:
- A degree in mechanical engineering
- A background in business or commerce, with a practical understanding of marketing, finance, business development
- Experience and networks in the agriculture sector
- Experience working with complex projects involving multiple stakeholders, including low-income consumers
At SF, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applicants from all backgrounds and identities and encourage individuals from underrepresented communities to apply.
This position offers flexible working arrangements and the opportunity to work remotely with regular travel within the region and to our London head office. We welcome applicants from all backgrounds and take safeguarding seriously. All offers of engagement or employment will be subject to satisfactory safeguarding checks and references.
Deadline for applications:
Wednesday 29th May 2024
Interviews with Prospectus:
5th – 10th June 2024
Interviews with Shell Foundation:
19/20th June 2024
Prospectus is delighted to be partnering with Greenpeace UK in their search for an Interim Head of Insight & Analytics. Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. Their independence and global presence enable them to stand for positive change through action to defend nature and promote peace. They investigate and expose global environmental problems, confront those in positions of power and present alternative solutions. This position is offered as a six-month contract (with the opportunity of extending).
As the Interim Head of Insight & Analytics, you will be responsible for the delivery of high-quality insight and the availability of high-quality reporting on all aspects of Greenpeace UK’s engagement, including fundraising, campaigning, and organising. This enables Greenpeace to monitor and optimise the performance of its communications and engagement activities, to ensure that their campaigning has the greatest possible impact and builds a long-term base of engaged supporters. You will line manage a team of three analysts, aiding them to deliver high-quality and timely insight outputs to satisfy a broad range of requests, as well as proactively looking for opportunities where gaps could be filled, and greater understanding gained. You will be responsible for reporting, ensuring that fundraising and digital mobilisation teams can access accurate, up-to-date, and usable information to enable data-driven supporter engagement.
To be successful in this position, you will be a thoughtful and compassionate leader with a background in in project management to improve workflow efficiencies. You should possess the ability to ensure complete understanding of colleagues’ needs through a requirement gathering and briefing process, getting ‘under the skin’ of requests to determine what teams really need. The ability to communicate complex, technical information to non-technical staff is essential. Finally, you will have experience of building and using dashboards, together with experience in scoping, managing, and prioritising large numbers of competing requests for information.
We are reviewing and submitting applications on a rolling basis, so please apply ASAP.
To apply, please submit your CV only. Following this, you will be contacted by Prospectus and potentially invited for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus and Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. We welcome and encourage applications from people of all backgrounds. We select candidates based on how well they meet the criteria for the role and are committed to ensuring that applicants are treated fairly throughout the recruitment process.
Shell Foundation (SF) is a UK-registered charity that aims to empower under-served populations in Africa and Asia with access to clean energy products and services.
A unique foundation on the global stage, SF uses grant, debt and equity funding to support commercially sustainable solutions at the intersection of inclusive growth and a clean energy transition. Our work has already improved the lives of 229 million people.
Shell Foundation Business Development Director
Kenya or Nigeria
Salary range on offer at circa $ 75,000 to 80,000, dependent on location
We are seeking a Business Development Director to join our entrepreneurial team to support:
- The scale-up of pioneering enterprises
- The development of scalable partnerships that enable smallholder farmers to increase their income
- The incubation of new intermediaries and enterprises
The successful candidate will explore opportunities to create new business models and market interventions, as well as providing deep financial and commercial expertise to our Programme team.
Responsibilities include:
- providing business advice and mentoring support to SF strategic partners
- managing grants and contracts
- identifying market failures and opportunities
- developing and managing strategic projects and partnerships
- contributing to the delivery of the annual business plan.
We are looking for someone with substantial experience of working in Africa (or India) with:
- A degree in mechanical engineering
- A background in business or commerce, with a practical understanding of marketing, finance, business development
- Experience and networks in the agriculture sector
- Experience working with complex projects involving multiple stakeholders, including low-income consumers
At SF, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applicants from all backgrounds and identities and encourage individuals from underrepresented communities to apply.
This position offers flexible working arrangements and the opportunity to work remotely with regular travel within the region and to our London head office. We welcome applicants from all backgrounds and take safeguarding seriously. All offers of engagement or employment will be subject to satisfactory safeguarding checks and references.
Deadline for applications:
Wednesday 29th May 2024
Interviews with Prospectus:
5th – 10th June 2024
Interviews with Shell Foundation:
19/20th June 2024
Camphill Village Trust are seeking a new Legacy Giving Manager and Prospectus is excited to be heading up the search. A leading UK charity, Camphill Village Trust support adults with learning disabilities, autism, mental-ill health and complex needs to lead a life of opportunity. They are proud to support over 600 adults across nine communities and services throughout England via supported living and day placement opportunities.
The Legacy Giving Manager will collaborate closely with the Head of Fundraising to oversee the legacy and in-memoriam giving program. The purpose of the role is to ensure exceptional experiences for current and potential legacy supporters with the aim to secure long-term strategic support through establishing a strong, sustainable pipeline of legacy pledges. In addition, the Legacy Giving Manager will take the lead in fostering a legacy giving culture internally working closely with colleagues across the organisation to promote legacy and in-memoriam giving messages.
The ideal candidate will possess solid experience in developing and executing successful legacy giving strategies, particularly around legacy stewardship. A strong personal track record of securing significant legacy support and lasting relationships is imperative along with the ability to effectively collaborate with teams internally and externally. A sound understanding of current charity law, compliance, and fundraising best practices pertaining to legacy fundraising and administration is crucial along with a passion for the work of Camphill Village Trust.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Jessica Stoddart at Prospectus.
If you are interested in applying to this Legacy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is excited to be supporting St Luke’s Hospice. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.
Reporting to the Head of Donor Acquisition and Retention (HODAR) and working within the Fundraising team, the Legacy and In Memory Lead is responsible for managing implementation of the Hospice’s legacy (gifts in Wills) and in memory strategies and developing annual delivery plans. The post holder will strategically plan and deliver promotional and stewardship activity, as well as ensuring provision of an excellent supporter experience, to achieve budget net income across these income streams and grow our active support base, including numbers of known supporters who would consider or have already pledged a gift in their Will to the Hospice.
The Legacy and In Memory Lead will work closely with the Individual Giving Lead to ensure appropriate coordination of planned activities involving existing and prospective individual giving, legacy and in memory audiences. The post holder will also work closely with the HODAR to help inform the development of departmental strategies.
The successful candidate will have significant demonstrable and relevant experience of in memory and/or legacy fundraising and developing in memory products. You will have experience in using a variety of on and offline channels to deliver successful marketing campaigns to both acquire and develop donors. You will have demonstrable experience of managing targets and income and expenditure budgets.
This is a permanent position with flexible hybrid working, based 4 days from their Essex offices. The salary is £28750.42 to £37,293.98 depending on experience.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is delighted to be working with Carers UK to help them recruit for a Trusts and Foundations Manager. Carers UK is the leading national charity for unpaid carers. Their support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. They exist to make life better for carers and bring about lasting change.
This role is offered on a permanent, full-time basis paying a salary of £38,926 - £42,725 per annum. This is a hybrid role in London with 1 day a week in the office.
Carers UK are reviewing applications and interviewing on a rolling basis so please do apply now and we will be in touch!
The Trusts and Foundations Manager will further develop and review their current trusts and foundations strategy, with a focus on growing and renewing five- and six-figure income from Trusts, Foundations and grant making bodies. This is an ideal role for an experienced and collaborative Trust fundraiser, capable of developing long-lasting relationships and build compelling cases for support that secure transformational donations for an iconic institution.
The ideal candidate will have proven experience of writing successful and compelling proposals and applications to Trusts and Foundations and securing multi year funding. You will also have demonstrable experience of working across an organisation to develop fundraising bids and reports.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ariha Semontee at Prospectus.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is thrilled to collaborate with our esteemed client, a leading global university, in their pursuit of a temporary Residence Hall Assistant. This role is dedicated to nurturing an environment conducive to the academic and personal development of residents. This is a full-time position (35 hours per week) looking to run until August 1st, situated onsite at least 4 days a week in Central London. Working hours are from 2pm to 10pm, Monday/Tuesday/Wednesday/Friday/Saturday. There will be an opportunity to work from home one day per week, on either on a Tuesday/Wednesday/Friday if that was a preference, use of own equipment would be required, although you can also work from the office on all days. Consideration may also be given for working Monday – Friday 2pm-10pm, if Saturday was not possible.
The responsibilities primarily revolve around activities across the university's London campus, encompassing weekly meetings, check-ins/checkouts. The post holder will share rotational on-call duties during working hours, promptly addressing urgent issues with the support of senior team members. Core tasks include managing check-ins, room preparations, assisting students with roommate issues and room changes, addressing student complaints, updating access systems, managing room keys and guest passes, overseeing stock levels, and handling inquiries both in-person and via email.
To qualify for this role, candidates must possess exceptional organisational and administrative skills, along with a track record of delivering top-notch customer service. A comprehensive understanding of London, coupled with adept problem-solving abilities and experience in managing challenging customer conversations, is essential. Additionally, candidates should demonstrate empathy towards the challenges faced by young adults in university settings, especially those from abroad, and exhibit a passion for providing accurate information and caring support during vulnerable moments. Strong interpersonal and written communication skills, along with proficiency in Microsoft Office, are prerequisites.
This position requires immediate availability. If you meet these criteria, please express your interest by submitting your CV through the 'apply now' link below.