Quality Manager Jobs in City Of London, London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Knowledge & Information Manager
Salary: £38,000 - £42,000 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Flexible/Hybrid/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days annually.
Join Our Team!
We have an exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources, to support, and empower everyone affected by Crohn’s or Colitis. This includes our evidence-based online and printed publications, web content, research summaries and other information, ensuring it is relevant, and accessible to all.
You will be driving new initiatives and developing tactical plans for the team which meet our strategic objectives.
You will be a member of the charity’s Management Development Forum, providing leadership across the organisation and liaising with the Senior Leadership Team and contributing to the leadership, planning and delivery of cross-team projects.
Benefits of Working for Crohn’s & Colitis UK
If you’re successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About You
You will be skilled in the translation of complex medical and health information into engaging and accessible patient information, and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.
You’ll be:-
- Managing the development of Crohn’s & Colitis UK’s repository of evidence about Crohn’s and Colitis.
- Experienced in appraising research and translating this for patients and the public
- Proficient in measuring the effectiveness of a promotion and dissemination and use of information
- Working with both our external and internal stakeholders.
- A skilled multi tasker, able to prioritise and meet deadlines.
- And you’ll have a calm, consistent and flexible approach to work with a commitment to equality, diversity and inclusion.
About Us
We're the UK's leading charity for Crohn's and Colitis.
Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life. And, because of the stigma surrounding these conditions, thousands of people are suffering in silence. But we are here to support and champion their cause. We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!
If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
How to Apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, please refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email stated within our Recruitment Pack
More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website/
Closing Date: Wednesday 5th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Job title: Senior Public Sector Development Manager
Contract: 1x Permanent role
Department: Major Giving
Salary: £32,203 - £36,595 (plus London Allowance of £3,366, or Home Working Allowance of £500)
Location: Remote or hybrid (with bases located across the UK)
Every childhood is worth fighting for. This is our belief. We all share it. It drives the NSPCC's Major Giving Department to bring in the funds needed to protect children and prevent abuse. Join us at the NSPCC as a Senior Public Sector Development Manager.
The Major Giving Department at the NSPCC has an exciting opportunity for an experienced fundraiser to become part of the Statutory Team, securing significant income from national, devolved and local government, research grant-makers and commercial tenders.
The Senior Public Sector Development Manager will work with the Lead for Public Sector Development, the Associate Head of Philanthropy, another Senior Public Sector Development Manager and two Public Sector Development Managers towards a shared income target of around £5 million per annum. These funds will create ground-breaking NSPCC projects that support millions of children, and help prevent abuse across the UK.
The recruited fundraiser will work at both a national and local level to lead on securing six and seven-figure grants to help the Statutory team achieve its annual income target. Working across the charity, they will build relationships with senior stakeholders, and source and share information with funders through engaging written materials, phone conversations and face-to-face meetings. Alongside managing their own portfolio, they will think strategically and lead on maximising new public sector funding streams.
The Major Giving Department is open and supportive with an active social life. The wider Trusts & Statutory Team has grown considerably - increasing its annual income by more than £6 million since 2017/18. With bespoke training opportunities, room for significant development and growth, and the support of colleagues and resource teams, the role will provide the opportunity to make a positive change for children and families across the UK.
The successful candidate will have:
- A track record of successfully bidding for six and/or seven-figure donations
- The ability to lead on producing compelling written material of the highest quality
- Excellent interpersonal and relationship building skills (with both colleagues and funders)
- Experience of demonstrating strategic thinking, initiative and creativity to lead projects and achieve successful outcomes
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.
This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.
The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve.
Main duties and responsibilities
Fundraising Overview
1. Develop, deliver, and monitor a fundraising strategy for Pecan.
2. Maximise the contributions and connections with local churches and individuals.
3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.
4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.
Supporter Engagement and Stewardship
1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.
2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.
3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.
4. Develop and implement stewardship programmes including reactivation of lapsed donors.
Database Management
1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.
3. Train other staff members to be able to use the database sufficiently.
4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.
5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.
Individual Giving
1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.
3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.
4. Develop campaigns and messaging that engages new segments and audiences.
Church Giving
1. Inspire churches to journey with us as we transform lives in Peckham.
2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.
3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.
4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.
5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…
6. Increase income from churches.
Fundraising Appeals and Campaigns
1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.
2. Overall responsibility for Big Give Campaigns.
3. Oversight of Enthuse campaign pages.
4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.
5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.
Staff and Volunteers
1. Support with recruiting fundraising volunteers as appropiate.
2. Management of a part time Partnerships Manager with responsibility.
3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.
Wider organisational responsibilities
· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.
· Read and adhere to all policies and procedures.
· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.
· Undertake responsibilities associated with being a member of the Pecan team.
· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.
· Carry out other duties as agreed by the Chief Executive Officer.
· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, we design and deliver programmes that inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
We are seeking a Partnerships Manager to join our team. This is an exciting opportunity to join our Business Development Team and make a significant contribution to delivery of the charity’s high quality services to children and young people, providing them with opportunities and inspiration to enable them to achieve their potential, create a positive future for themselves and open doors to their success.
If you are self-motivated, enthusiastic and confident with experience in successfully securing, managing and developing partnerships from initial prospect research through to contracting and ongoing management, then this role is for you. Working alongside the Director of Business Development and Partnerships, you will support and contribute to the charity’s business development strategy with responsibility for managing activity including raising funds for Inspire from a range of sources including corporate partnerships, community fundraising, trusts and foundations.
Key responsibilities of the role include:
1. Writing and submitting applications for new funding to statutory bodies, trusts, foundations and corporates.
2. Researching funding opportunities, competitors and market trends.
3. Developing and maintaining an annual calendar of community fundraising activities.
4. Identifying new business development opportunities and developing a pipeline of opportunities and proposals.
5. Management and growth of Inspire's entry to mid-level corporate partnerships.
6. Working with delivery team colleagues to ensure funders’ reports are completed on time and to a high standard.
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description for further details.
How to Apply
If you wish to apply for this role, please provide your CV and a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
Inspire is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.
This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.
We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Terms & Conditions
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.
Salary: £35,000 – 40,000, dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications.
We are a Disabled Confident employee.
Please attach a personal statement ( no more than 2 pages long) outlining how you meet the Job Description and Person Specification.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Job Description – Senior Corporate Fundraising Manager – Account Management
Reporting to: Director of Fundraising
Location: London
Contract: Permanent
Hours: 35 Hours
Salary: £50,823-£53,498 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds.We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Our vision is of a UK where ‘No good food goes to waste’.
Our mission is to use surplus, fit-for consumption food to feed those who are vulnerable in the UK by supporting frontline charitable organisations that tackle the cause and not just the symptoms of poverty.
Our values run through everything we do and set out a clear framework for us to approach our work: passion, ambition, respect, collaboration, and focus.
The role
Main areas of responsibility
This is a key senior role within the Fundraising Directorate, collaborating closely with the Senior Corporate Manager – New Business the Fundraising Leadership Team to grow income and awareness from corporate sources.
The key focus of the role will be:
- Successfully lead the Corporate Partnerships account team to develop and deliver on our ambitious growth strategy across existing partnerships.
- Working collaboratively with the Senior Corporate Manager – New Business to deliver a seamless strategy, focussing on the transition of partners through business planning and maximising lifetime value.
- Being accountable for excellent stewardship and account growth plans specifically deepening of engagement to maximise ROI and longer term strategic partnerships.
- Using data, insight and innovation techniques to implement diversify income streams from existing partners.
- An active member of the Fundraising Leadership Team, managing key cross organisational projects on behalf of the whole fundraising directorate.
Responsibilities
- Lead a team to maximise immediate potential with existing partners and generate a more diverse portfolio of strategic and sustained income over time.
- Maintain oversight of our partnerships portfolio and pipeline and work with the Senior Corporate Manager – New Business to ensure a cohesive and collaborative transition of new partners into account management.
- Manage forecasting and expenditure for the Corporate Partnerships team providing updates, mitigation plans and horizon scanning for income opportunities. .
- Lead the team to develop and deliver cultivation and stewardship programmes for partners with clear growth targets
- Lead Corporate Fundraising representation across the organisation, to deliver projects and build new opportunities to help the FareShare deliver on its strategy.
- Establish effective and impactful relationships with current partners to ensure appropriate relationships are in place and effectively managed at all levels.
- Oversee account allocation across the team to maximise account growth and optimise return on investment.
- In collaboration with FareShare’s Operations Team ensure accurate monitoring and project progress on restricted funding.
- Provide inspiring and motivating leadership and coaching of direct line reports
- Work with the Senior Managers across fundraising to maximise cross selling opportunities, from employees to Major Donor prospects.
- Develop, monitor and maintain systems and processes including Salesforce database, financial accounting, account management plans, contracts and due diligence
- Work within legal and charity guidelines
- Manage and work within FareShare’s IT systems and data guidelines
- Undertake training and skills development and keep up to date with the changing requirements of the role
- Undertake other duties as required
- Lead the development of new corporate engagement and income generating opportunities to enhance partnerships, deepen relationships and provide value to the organisation.
In addition, you will be expected to:
- Work within legal and charity guidelines
- Manage and work within FareShare’s IT systems and data guidelines
- Undertake training and skills development and keep up to date with the changing requirements of the role
- Undertake other duties as required
Person Specification
Essential Criteria
- Demonstrable experience of delivering six-figure partnerships at scale in either a charity or commercial environment
- Experience of providing excellent relationship management and stewardship resulting in increased levels of financial support from partners
- Experience of managing multi-faceted strategic partnerships that deliver both financial and non-financial impact to an organisation
- Experience of using data and insight to inform business planning and decision making
- Ability to develop strategy and translate into an operational delivery plan
- Experience of leading a team and people management
- Target driven, proactive and creative in meeting the needs of complex multi-faceted partners
- Excellent communication and interpersonal skills, with the ability influence and negotiate at all levels internally and externally
- Excellent written and verbal communication skills with the ability to convey complex and compelling funding proposals
- Exceptional project management skills, capable of leading the delivery of multiple complex projects on time and to budget
- Proven experience of financial forecasting and managing financial risks and opportunities
- Experience of working in a third sector environment
- Evidence of an up to date understanding of charity legislation, best practice and regulatory requirements, including large scale CRM campaigns
Competencies and behaviours
- A commitment to Equal Opportunities
- An understanding of, and sympathy with FareShare’s mission
- Flexibility of approach and ability to work in a team and across other internal teams.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Supporter Engagement Manager
Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!
About Us
Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.
About the Role
As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.
Read the job pack for further details of this fantastic opportunity.
Key Responsibilities
- Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
- Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
- Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
- Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
- Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
- Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
- Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
- Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
- Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.
About You
- Minimum of three years of experience in the charity or third sector.
- Proven track record in supporter engagement and database management.
- Good understanding of UK GDPR regulations.
- Familiarity with fundraising functions and project management.
- Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
- Strong proficiency in written and verbal communication.
- Innovative thinker with a proactive approach to problem-solving.
- Team player with a reliable and detail-oriented work ethic.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours
34.5 hours a week, Monday to Friday.
Benefits
- Hybrid working (2 days in the office, 3 days at home)
- Flexible working hours
- 5 weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox
- Wisdom app
- Care Friends referral app
- Birthday reward
- Long-standing service reward
- Life assurance scheme
- Pension scheme
Join Our Team
If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £43,544.00 per year
Hours: Full time
Olallo House in central London offers accommodation and specialist support to street homeless men and women, victims of modern-day slavery or trafficking, and homeless patients undergoing TB treatment on discharge from hospital.
We are looking to recruit a Service Manager to ensure that the people living within the service have their rights protected, are supported to achieve their life potential, and are included in making decisions about their lives at every available opportunity.
A core part of the role is to deliver exceptional day to day management and leadership to a team providing support to people who might have a Mental Health diagnosis, dual diagnosis who have experienced homelessness, TB or other complex health conditions. In addition, they may also have been part of the criminal justice system.
The Service Manager is responsible for maintaining regulatory and contractual requirements, whilst promoting outstanding practice, through leading by example.
Currently located in Central London this role will be responsible for further developing the service over the next 12 months to meet the needs of local authorities and ICBs. This may result in registration with the CQC if this requires the provision of regulated activities.
Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.
Essential knowledge, skills and experience:
- Managing Mental Health services (at least 5 years’ experience).
- Diploma Level 5 (or equivalent)
- Requirement to be registered with the CQC
- Knowledge and practical experience of promoting the Recovery Star Model.
- Value driven with the ability to lead and develop a positive spirit and culture within a team.
- Ability to inspire people.
- Ability to prioritise and meet deadlines.
- Positive and proactive attitude.
- Ability to work in a pressurised environment and manage conflict
- Solution focused and ability to see through problems quickly.
- Ability to capture success and promote service outcomes.
- Ability to supervise, appraise and support staff in a dynamic way.
- Understanding of Housing regulations and welfare benefit system
- Good working knowledge of care work and Fundamental Standards/Regulation.
- Good working knowledge of health and safety legislation.
- Experience of developing outcome focused support plans.
- Experience of report writing (including ability to analyse trends and patterns).
- Good organisation and planning skills with the ability to prioritise and act quickly.
- Ability to implement, develop and monitor systems.
- Able to work alone and lead a team confidently.
- Ability to be flexible with working times e.g. weekdays and provision of on call support evenings, weekends, nights.
Desirable experience:
- Experience of supporting people who have experienced homelessness, drug and/or alcohol related issues.
- Experience of supporting people with TB or complex health problems.
- Experience of developing service models.
Benefits and Rewards:
- Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
- Employee Assistance Programme
- Auto Enrolment Pension Scheme
- Health Cash Plan
- Bike to Work Scheme
- We are an equal opportunities employer
- Excellent training and development opportunities
An Enhanced Disclosure and Barring Service check (which we will pay for) will be required for the role.
Job Title: Customer Experience Manager
Salary £36,000
Hours: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
About the role
We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.
You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
- A leader who is forward thinking and inclusive.
- A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
- A process driven, bold individual who is not afraid to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: 10am on Friday 24th May 2024
Interview dates: Wednesday 29th and Thursday 30th May 2024
Interview format: Virtual – Teams link will be sent with invite to interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Legacy Marketing Manager to join our Fundraising team.
Title: Legacy Marketing Manager
Salary: £40,000 to £43,000 per annum
Contract: Permanent (full-time)
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Key responsibilities
These include but are not limited to:
- Develop and manage our legacy fundraising, setting and achieving agreed targets to help us to grow our long-term legacy income.
- Plan, develop and implement high impact, audience-centric legacy marketing campaigns to attract new legacy pledgers, considerers and enquirers. This includes activity across a range of channels from social media, digital, telemarketing, direct mail and events.
- Develop and implement compelling supporter journeys to effectively steward potential legators.
- Ensure that all legacy marketing campaigns are managed efficiently and effectively.
- Track, report and benchmark results to inform decision making for future activity.
- Overall management of our annual legacy income; management of our legacy administration, including overseeing the external legacy admin support.
- Build and maintain sustainable, constructive relationships with colleagues and key external suppliers. Provide internal resources for learning about legacies, to aid awareness.
- Collaborate to ensure integrated planning for legacy marketing with the wider teams: Individual Giving, other fundraising teams, the register team, marketing and content along with other colleagues to identify sustainable ways to deliver our Fundraising strategy.
Essential attributes:
- Experience of creating and managing large scale, multi-channel, audience-centric and insight-led response-driving fundraising or marketing campaigns
- Demonstrable track record of achieving legacy fundraising success through integrated communications to individual supporters, with experience of effective supporter stewardship to drive loyalty
- A track record of developing and meeting targets within budget
- A working understanding of legacies and the legacy administration process and experience of working with solicitors and online will writing partners.
- Experience of producing financial analysis to improve lifetime value, including detailed income and expenditure budgets and reforecasts
- Excellent written and verbal communication skills and project management skills
- Confident use of Microsoft Teams, Microsoft Office, Excel and First Class.
- Ability to understand, interpret and review plans based on complex information and situations
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description (attached here and on our site when you click to apply), and you can read more about what to expect on the "Our recruitment process" page of our career site.
We will be selecting candidates for interview on a rolling basis, so please submit your application as early as possible in advance of the closing date.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Since 1962 the National Autistic Society has been campaigning to transform lives, change attitudes and create a society that works for autistic people. In National Programmes we champion the rights and interests of autistic people and their families, making sure national policy and legislation to reflect their needs. We provide autism training and best practice services and want all autistic people to have access to services and support that fully meet their needs. We provide diagnostic services, training, accreditation, consultancy and conferences, designed to support all professionals and organisations.
Who we are looking for:
We are pleased to be able to offer an enthusiastic and experienced professional the opportunity to join our Evidence and Research Department. You will support the Head of Department in organisation wide strategic planning to ensure NAS outputs are evaluated using robust research methods that measure the impact of what we do.
You will manage researchers and be accountable for ensuring a consistent and quality assured approach to NAS evaluation research projects. We need someone who can ensure best practice research and evaluation methods are used in data collection, analysis and dissemination to co-produce impact reporting. It will be essential that you support other NAS teams to use research and evaluation to measure the impact of their work and influence the future development of outputs and products.
Your focus will be to help to improve the quality of National Programmes and own services, and set standards for others by evaluating training, consultancy and accreditation products. You will directly manage a portfolio of evaluation research projects and coordinate the commissioning of individual projects to external evaluation partners, maintaining a schedule of work for next 3-5 years.
This is a permanent full-time role working Monday to Friday, 35 hours per week.
To view the job description please click here
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
- Eligibility for a Blue Light Card
Where you will be working:
This role is homebased.
About our application process:
When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
Sense are in search of a Trusts and Statutory Manager to join our fantastic engagement team based in London. The successful candidate will play a key part in delivering Sense’s strategy to reach 50,000 people with complex disabilities by 2026. Central to this strategy is our plan to deliver growth in our charitable projects and to build several new multi-million-pound hubs in Belfast, Leeds, and the Southwest. These hubs will significantly increase the number of people who can access our services, helping to bring forward the day when no-one is left of life.
Sense has a strong track record in Trusts fundraising over several decades. We have recently secured several 6 and 7 figure statutory partnerships, and we have talented colleagues in post, but there is room to grow, and Sense is investing. This year, we have also welcomed new corporate, major donor, prospect research, and special events colleagues to the team, and this new role is part of the same planned investment.
This is a full-time, either hybrid or homebased, permanent role, working between home and our offices in King's Cross as required. We are open to hearing from candidates who want to work 5 days or 4 days a week
Key Responsibilities:
- Develop and manage a robust portfolio of prospects and supporters to meet income targets
- Research and identify potential funders for unfunded Sense projects/concepts
- Work closely with key stakeholders, sector partners and leadership to grow pipelines, this includes monitoring of Trusts, Foundations and Statutory funding portals
- Lead on funding applications to a range of Trusts, Foundations and Statutory funders, including coordinating inputs, writing narrative applications and application budgets
- Lead or support the grant management of key Trusts, Foundations and Statutory funders’ grants. This includes: ensuring compliance against contracts, quality assurance, and submission of funder reports
Skill, Knowledge, and Experience:
- Experience of generating income and achieving financial targets in a high value role
- Experience of working with a Trusts and Foundations pipeline, or a Statutory pipeline, making sure opportunities are identified, recorded, and taken forward
- Direct experience of developing and submitting six figure plus proposals for Trusts Foundations, Statutory funders, or equivalent
- Experience of working with Senior Volunteers and/or Leadership to engage prospects and supporters
- Able to write strong, persuasive narrative for six figure plus proposals and reports
- Able to communicate with passion and clarity
- Comfortable representing the organisation and developing new leads and relationships
For the full job description please see the links to the left-handside.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.
We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Programme Manager role will report to the Senior Programme Manager and sit within the Programmes Team.
The Programme Manager will be responsible for project managing a number of our services. You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget, and achieve the desired outcomes and objectives for both the partners and the young people.
You will lead and support others within your team to deliver high quality programmes from initiation through to evaluation and review, that will directly contribute to the company’s growth strategy and impact.
The Programme Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, delivering programme management to an excellent standard that produces high impact for our young people and partners.
In this role, you will work closely with the Digital Communications and Marketing, Business Development and Finance teams.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.
The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.
Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!
Role Summary
We are looking for a confident and experienced self-starter to join the Strategy & Communications division as the Government & Parliamentary Relations Manager. Your role is essential to ensure:
- Our relationships generate national and local engagement that helps us to advocate about the issues and practice that can enable high-quality careers support for young people across policy debate and delivery.
- We raise awareness of our work to the extent that our Government and parliamentary stakeholders can articulate what we do and why it matters nationally as well as locally in constituencies across the country.
- We initiate and hold strong relationships across Westminster, maintaining a robust management system to track and monitor engagement.
Key Responsibilities
- Working with the Department of Education (DfE) (our sponsor department) to help us build strong relationships with relevant DfE ministers, officials and their teams.
- Engaging and building policy-led relationships across wider Government – to enable cross-departmental engagement about CEC’s work.
- Building and maintaining cross-parliamentary support – to increase our awareness and support amongst key MPs and Peers and to respond well to their inquiries and commissions.
- Internal team operations – acting as CEC’s lead for internal government and parliamentary briefing to support the CEO and senior colleagues’ visits, meetings and engagements.
Essential Criteria
- Proven experience of engaging through the policy process – (1) developing policy ideas and (2) responding to consultations and briefing requests.
- Proven ability to engage senior and working level stakeholders and manage political, ministerial and departmental sensitivities.
- Communicate well (written and verbal) – confidently and with salience and the ability to not just report moments but offer context and direction. Competent and assured in providing sound counsel to senior colleagues.
- Analytical skills – you will be engaging data and evidence generated from CEC’s work and externally, and will be required to interpret findings and make and communicate connections in an understandable and interesting way.
- Collaborative and good at building relationships at all levels, both internally and with a range of external stakeholders.
- Adaptable, resilient and flexible with the ability to deal with complexity and ambiguity and work at pace.
Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.
To apply, please visit our website via the apply button, complete the application form and cover letter and upload a copy of your CV (removing all personal details).
This vacancy may be closed early if sufficient applications have been submitted. Therefore, please do not delay in submitting your application.
Closing date: Monday 20th May 2024.
Interviews will be carried out on a rolling basis, so please submit your application as soon as you can.
It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.
Events Manager
£35,831 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
The Events Manager is a crucial role at the College, as you will be responsible for the planning and delivery of the College’s annual flagship conference. As Events Manager, you will work closely with internal and external stakeholders and suppliers to ensure this event is executed to an exemplary standard.
You will manage the Conference Committee and work closely with College Officers, Members and internal colleagues including the Creative Content and Marketing, Children and Young People and Corporate Services Teams to deliver our high-profile conference. Helping to ensure impactful campaigns are created to drive delegate registration and engagement, you will also be responsible for producing detailed project plans and RASCIs for the conference.
Reporting to the Head of Events, you will provide support with the tracking of event expenditure, managing supplier procurement processes and negotiating with suppliers to guarantee value for money. Taking the lead on all College relationships with internal and external service providers, you’ll also ensure that site visits and assessments are carried out where necessary, making certain that insurance, legal and Health & Safety obligations are adhered to.
In addition to the flagship conference, you will support the wider team in the delivery of other high profile engagement activities including international conferences, membership ceremonies, regional member events, dinners and a number of ad-hoc events according to College priorities. You will also deliver virtual events as required, taking the lead on researching virtual event solutions to ensure that the College meets shifting member needs.
Educated to a good standard, with demonstratable experience of delivering large scale (1,000+) educational or scientific conferences, you should have a background of working with external professional conference organisers along with experience of working in a membership or not-for-profit organisation.
Excellent relationship management and interpersonal skills with colleagues, internal and external stakeholders and suppliers are essential, as are outstanding communication skills, both oral and written.
With a good understanding of project management methodology and how to apply it to events, you should have a sound knowledge and insight into the wider event industry, in order to keep up-to-date with trends, developments, innovation and legislation. Solution centric to enable innovation, you must be able to adapt to changing situations.
Line management experience and the ability to motivate and develop direct reports is essential, whilst an event management or project management qualification, along with experience of running events outside of the UK would be desirable.
The Membership, Policy and External Affairs Division actively promotes the membership, stakeholders and the public awareness of the Royal College of Paediatrics and Child Health (RCPCH) and core child health priorities.
The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 22,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4-week cycle and the remainder from home.
Closing date: 4 June 2024
The client requests no contact from agencies or media sales.