Service Manager - Complex Needs Jobs in London, Greater London
We are on the lookout for a new team member to support us to effectively deliver our Strategic Plan, and to drive bigger and more sustainable impact, from grassroots to global stages. We are searching for an ambitious, tenacious and impact-driven professional to join our team as we continue on our journey to Inclusion In Action and support our membership. We are continuing on our journey of building a high performing team who care for each other and about our cause in equal parts. Our athletes and volunteers are the most inspirational, courageous, dedicated and insightful people you could ever wish to meet, and they deserve a team who are equally committed and passionate about our mission. That could be you! Special Olympics Great Britain is made up of over 7,000 athletes and participants, over 4,000 volunteers and almost 100 accredited programmes spanning across Scotland, England and Wales, with the purpose of driving societal change through the Power of Inclusive Sport. The Network Development Manager (Clubs & Compliance) shall lead on the support and management of this dynamic and evolving membership base through the enhancement of the Special Olympics GB delivery model to achieve our purpose of unlocking more opportunities for people with intellectual disabilities. This person will report directly to the Head of Network and work closely alongside other members of the team and key stakeholders, with a specific focus on our Accredited Club and Programme compliance and development and overarching responsibility of maintaining our membership delivery model mechanics and key processes. As a member of the Organisational Growth team, this role will play a vital part in supporting the future shaping of capability and capacity building, driving the strategic plan in accordance with our mission. We are a small and agile team with mighty goals, so it couldn’t be a more exciting time to join Team SOGB. We are looking for someone who is passionate about inclusion, embraces change, is driven to achieve and holds a strong alignment to our core values: We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action. The journey is great, but the rewards are greater. If you have an appetite for pushing forward societal change through the power of sport, please be in touch.
To apply, please provide your CV with a covering letter (1-2 pages), explaining why you wish
to work for Special Olympics Great Britain and showcasing your experience and relevant
information for applying for this role. It is important that all prospective employees
understand our mission and are driven by our cause.
The closing date for applications is Sunday 26th May 2024 at 6pm. There will be 2 interview stages which will be held on Thursday 13th June (Stage 1) and, then Thursday 20th June (Stage 2) where successful from Stage 1. A final decision will then be made shortly following from Stage 2. Early application for this role is encouraged.
Special Olympics Great Britain is committed to equality and diversity.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Wandsworth WellFamily and Foodbank Service is an adult mental health service serving the Wandsworth community and based in foodbanks and GP surgeries across the London Borough of Wandsworth. We offer short term, holistic support focusing on the needs of the whole family whilst directly supporting the adult.
New funding has enabled us to create this post which will focus on increasing our capacity and inclusivity to provide emotional and practical support to the most vulnerable foodbank guests, who present with complex needs. This will involve providing a short-term intervention of up to two sessions, making safeguarding referrals where appropriate, liaising with GP’s and improving their access to services.
The other facet to the role will involve building new links with marginalised communities in Wandsworth, such as Refugee and Asylum Seekers, people with substance misuse, victims of domestic violence and the LGBTQ+ community. The goal is to reduce health inequalities including racism and all forms of discrimination.
The client requests no contact from agencies or media sales.
Salary: £35,100 - £38,700 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement
Join Our Team!
We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.
This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.
This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.
If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!
About you
The role is suited to someone with experience of:
- Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
- Setting up paid advertising campaigns, both independently and in collaboration with agencies.
- The overall digital marketing mix, including social media and web.
- Working with accessibility and inclusivity in mind.
- Being proactive, organised and creative, responsible for delivering on projects.
- Bringing new ideas and furthering the charity's priorities.
A full description of the role and responsibilities can be found in the job pack.
Benefits of working for Crohn’s & Colitis UK
If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.
More details on this role and our Recruitment Pack containing the job description and person specification can be found at:
Closing Date: Wednesday 29th May 9.00am
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Health and healthcare policy are complex matters which are constantly evolving. With so many cross-specialty issues affecting the whole of the medical profession, it is the Academy’s role to ensure a united voice is heard by policy makers and key decision makers. We are seeking a project manager to join our friendly, diverse and talented team working at the heart of national healthcare policy. The National Clinical Assurance Group provides independent advice and assurance to NHSE on developments around the clinical content used for NHS pathways, ensuring that patients receive the best care for their condition. As project manager, you will lead the project to ensure that NHS pathways are independently assured by clinicians who are leaders in their field.
The client requests no contact from agencies or media sales.
Drive Partnership Programme Manager
37.5 hours per week with flexible working hours and provision of an out-of-hours response as needed
£49,299 - £52,387
Fixed Term for 2 years
Home based with some travel to pilot sites when the role requires it
The Role
In April 2021 the Domestic Abuse Act received Royal Assent. The Act introduces a new civil Domestic Abuse Protection Notice (DAPN) to provide immediate protection following a domestic abuse incident, and a new civil Domestic Abuse Protection Order (DAPO) to provide flexible, longer-term protection for victims. DAPOs can impose both prohibitions and positive requirements on perpetrators. We were commissioned by the Home Office to design a triage model that will assess individuals for the suitability of these interventions; this triage model will be rolled out in the pilot sites which are going live in May 2024 and will be tested and evaluated in order to prepare for national roll out in 2026.The Programme Manager will oversee the roll out and delivery of the DAPO pilot Triage Model.
Benefits:
- 34 days’ holiday per year, including public holidays
- Flexible Working (e.g. compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme to buy up to an additional 5 days
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual learning budget
- Restorative Practice Training
- Time Off In Lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 16th May 2024
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our values
Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.
We are looking to recruit a part time Older People’s Money Management and Support Coordinator (21 hours/week) to be responsible for providing essential financial guidance, support and advocacy to Customers living in Gateway’s Older Peoples Schemes. Your primary focus will be to help older residents manage their finances, access appropriate benefits, and develop financial literacy skills. We can offer a hybrid working arrangement for this part -time position - you will be able to split your time between working from our office in Mile End and working alongside our residents in our Sheltered schemes in Tower Hamlets.
Your accountabilities will include but not be limited to:
· Working closely with Income/Housing Teams in reviewing pre-eviction cases ensuring appropriate support has been offered prior to action.
· Providing a customer focused service where we help to empower residents to sustain their tenancies, delivering both welfare benefits advice and money guidance support.
· Financial Guidance: Provide expert advice and guidance to older residents on financial matters, including budgeting, debt management, banking, and money-saving strategies.
· Benefits and Entitlements: Assist residents in understanding and accessing relevant benefits, allowances, and grants, providing support with applications, appeals, and assessments.
· Financial and Support Assessments: Conduct comprehensive financial assessments with older individuals to determine their income, expenditure, and financial needs, identifying areas for improvement or intervention.
· Budget Planning: Help residents develop realistic budgets and financial plans, considering their income, expenses, and financial goals, and offering ongoing support to ensure their successful implementation.
· Financial Literacy: Organise workshops, training sessions, or one-on-one coaching to enhance residents' financial literacy skills, empowering them to make informed financial decisions.
· Record-Keeping and Reporting: Maintain accurate and confidential records of financial assessments, support provided, and outcomes achieved, ensuring compliance with data protection regulations, and producing reports as required.
QUALIFICATIONS AND SKILLS:
· Extensive knowledge of a wide range of benefits (including welfare reform)
· Experience of working in advisory role with the public
· Experience of handling case work and referring to relevant organisations
· Knowledge of completing applications for benefits, grants, appeals and funding.
· Understanding the principals of budgeting for low-income families
· Good understanding of equality and diversity.
· Operate flexible working hours to make sure all customers have access to this service.
· Sound knowledge of financial management principles, budgeting techniques, debt management strategies, and benefits systems in the United Kingdom.
The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You'll need to live our one team culture. If this sounds like you, we look forward to receiving your application.
Our benefits package includes:
· Annual Leave: starting at 28 days, plus Bank Holidays
· Subsidised Health and Wellbeing Membership
· Simply Health – help towards the costs of dentist, optician, and private medical appointments.
· Employee Assistance Programme – including free legal, financial and counselling advice.
· Pension – up to 10% employer contribution
Please note only shortlisted candidates will be contacted.
CLOSING DATE: Wed 30th May 2024
INTERVIEWS: TBC
Previous applicants need not apply.
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community
The client requests no contact from agencies or media sales.
Age UK are recruiting for a Senior Influencing Project Manager on a fixed term 12 month contract.
We will be developing a number of research, policy and practice development projects in support of our new strategy. These include the 'extremely vulnerable people' project and a new partnership researching older people's experiences pre and post an urgent episode of care or emergency hospital admission.
This exciting opportunity will also take on responsibility for managing our response to the Pandemic Inquiry and relationship with the Health and Wellbeing Alliance. This is initially a 12-month role, with the possibility of extending to 24 months depending on project funding.
The successful Senior Strategic Influencing Manager will take the lead in designing and delivering these complex projects, including management of external partners, consultants or agencies and internal teams as required. The role will work closely with the Policy Lead, Clinical Lead and Head of Health Influencing to coordinate and drive delivery of the organisation's goals and strategic priorities across health and care.
This hybrid role, known as a Senior Strategic Project Manager within the charity, offers flexible working between home and a central London co-working hub. Occasional travel may also be required to attend meetings, workshops etc.
Age UK Grade 4L
Must haves:
- Experience of leading complex projects to deliver a combination of research, policy and practice/ service development outputs.
- Experience of project and programme design, research methods and action learning/ improvement processes, and an understanding of best practice in working with vulnerable people.
- Ability to develop and drive coherent influencing strategies and change programmes, manage a complex workload, set priorities and meet tight deadlines.
- Proactive, flexible approach, identifying and taking forward opportunities, shaping new ideas and developing partnerships
- Ability to be agile and adapt projects as they develop or in response to a changing external environment.
- Excellent written communication skills with the ability to present complex issues in a persuasive, accessible style to a range of different audiences.
- Experience of developing and leading project teams, including external stakeholders, funders, and partners, to build engagement with and support for the project and outputs.
- Ability to support and challenge internal colleagues, with self-confidence and a commitment to internal communication and helping others meet shared goals.
Great to haves:
- Good oral advocacy skills and ability to build influential relationships with senior stakeholders, with the ability to present complex issues in a persuasive, accessible style to a range of audiences and in different settings (meetings, speeches, media etc.).
- Experience of policy analysis and advocacy at a senior level, including managing relationships with funders, external stakeholders and lead officials.
- Ability to assimilate new policy issues/areas quickly, make connections between different policy areas, and initiate and frame new policy agendas.
- Excellent skills in policy analysis with a focus on robust evidence, understanding political and policy contexts, and finding solutions.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job description
Working Well is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health, learning disabilities, neurodiversity, and/or complex issues through training and employment.
We are recruiting a full-time Employment Support Worker for our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent role. The post holder will carry a caseload of clients who may have one or more support needs including:
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Learning Disabilities
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Autism
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Mental Health
The focus of the role is to support clients to achieve their employment goals, engaging with employers and training providers to secure vocational outcomes in line with client preferences.
Experience of employment support is not essential, it is more important that you share our commitment to supporting people to find the right job for them. Experience working with individuals affected by learning disabilities and autism would be beneficial. The successful candidate must be comfortable in approaching employers, persuading them to use our service, and working with them to recruit our clients to fill vacancies and sustain employment.
You will work closely with referring teams, providing a coordinated approach that always remains client led. You will also be in working to targets whilst maintaining a high-quality service.
We are operating a hybrid working model in our Kingston team, with a combination of working from home and in the community with a required 3 days per week spent in our Kingston office.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays.
Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks). Any reasonable adjustment requests to our recruitment process can be submitted in your cover form.
Application Process
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Click Apply
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Download the Working Well Trust cover form from the application resources
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Complete the cover form in full, clearly outlining how you meet the person specification points in the personal statement embedded in the cover form
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Add the cover form to the end of your CV before uploading
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Submit your CV and cover form together in one document. Applications without a cover form will not be considered.
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Closing date: Monday 27th May 2024 (subject to change, we may close this advert early if we receive a high volume of applications, so please apply promptly)
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Final stage interviews:Thursday 6th June 2024
Recruitment Process
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Applications that meet the requirements of the role will be invited to a telephone interview as and when applications are submitted
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Candidates that are selected to progress to the next stage will then be invited to a main interview with our panel
Please complete and add the provided cover form to the end of your CV when uploading, applications without a cover form will not be considered. Please ensure you address the person specification points in your cover form.
The client requests no contact from agencies or media sales.
To lead our thriving mental health programmes and help transform London’s mental health landscape.
We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey. We have been successfully changing lives for almost 30 years by applying innovative evidence-based approaches to employment support. As we continue to grow and secure key contracts, we are looking for a strategic and visionary leader to take on the pivotal role of Director of Employment Services.
Your potential impact on London’s mental health landscape will be huge; especially at a time when the support needs for people with mental health problems are high and on the political agenda.
We believe this is one of the premier roles in the London mental health and employment sector.
Your role will be to:
· Strategically grow and enhance our employment support services, nurturing a culture of innovation whilst ensuring operational excellence and continuous improvement.
· Drive strong performance in meeting commissioner-led targets and exceeding expectations.
· Lead a wider team of 80+ dedicated staff across multiple sites to achieve stellar outcomes.
· Build partnerships with health providers, employers and commissioners to broaden reach and impact.
· Promote our impact externally to drive recognition and maintain our outstanding reputation.
· Implement robust governance, quality assurance (e.g. IPS) and safeguarding measures.
· Monitor budgets and identify efficiencies.
· Recruit, develop and get the best from your people whilst maintaining a culture of positivity and teamwork.
THE OFFER
In return, we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working culture to support our own employee’s wellbeing.
Responsible to: Chief Executive
Salary: £55,000 - £65,000 (depending on experience)
Location: Aldgate and outreach London
Full-time, 39 hours
KEY RESPONSIBILITIES
· Lead a large staff team across London to achieve and exceed programme performance targets and operational standards.
· Oversee core services including IPS in Primary Care, IPS in SMI and Employment Advisors in Talking Therapies, ensuring all contractual obligations are met.
· Line management of currently 4 Service Leads.
· Champion a person-centered, outcomes-focused culture of excellence and innovation.
· Ensure services meet quality assurance standards including high IPS fidelity.
· Monitor and evaluate team/individual performance, taking action to address issues.
· Develop and maintain strategic partnerships and relationships with commissioners, health providers, employers.
· Contribute to the delivery of Twining and Hestia’s strategic plans, by working in partnership with other departments and directorates, external organisations, and commissioners.
· Proactively scan the environment for gaps and opportunities to create new interventions to underpin recovery through employment for people experiencing complex needs.
· Collaborate closely with Business Development in tendering for new services and in the retention of existing services.
· Achieve results within agreed budgets and identify efficiencies.
· Prepare and distribute reports as required.
· Promote Twining’s employment services and successes through effective internal and external communications.
· Recruit, train, develop and performance manage high caliber staff.
· Ensure compliance with health and safety responsibilities, legislation, regulations and policies.
· Work flexibly within the Senior Leadership Team and maintain professional knowledge and development.
· Perform other duties as required.
PERSON SPECIFICATION
Essential (E), Desirable (D)
Knowledge and Experience
· Knowledge of employment services and mental health systems. (E)
· Proven experience managing complex mental health and/or employment programmes. (E)
· 7+ years’ experience leading and managing services in the mental health or employment sector (E)
· Recruitment, training, development experience. (E)
· Track record in successful people management and supervision (E)
· Experience of ensuring effective safeguarding in operations (E)
Skills and Abilities
· Strong project management and planning skills (E)
· Identifies and manages risks appropriately (E)
· Embraces technology to improve effectiveness (E)
· Responds positively to changing priorities (E)
· Budget management and financial skills (E)
· Inspires, motivates, and guides team towards excellence (E)
· Skilled coach and developer of others (E)
· Facilitates productive teamwork and collaboration (E)
· Confident public speaker and presenter (E)
· Strong report writing and marketing skills (E)
· Persuasive influencer and negotiator (E)
· Analyses data, identifies insights and trends (E)
· Demonstrates initiative and resourcefulness (E)
· Sets high standards and meets deadlines (E)
Qualifications
· Relevant degree/professional qualification (D)
· Member of appropriate professional body (D)
· Experience of leading a large IPS (Individual Placement & Supprt) operation (D)
Attributes
· Passionate commitment to Twining’s mission, vision, values (E)
· Dedication to promoting mental health and meaningful employment (E)
· Champions equality, diversity and inclusion (E)
TO APPLY
If you share our passion for mental health and have the drive and desire to make a real difference to Londoner’s lives in one of the capital's most impactful mental health employment support providers, we want to hear from you!
Please email us with:
· an up-to-date and tailored copy of your CV.
· a covering letter detailing how you meet the needs of the role. Where possible, please provide clear examples to demonstrate your experience. We will not accept generic cover letters.
The deadline for applications is: 5pm Monday 27th May 2024
For an informal discussion about the role, please see full job description.
This job description is subject to change depending on the needs of the service.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This exciting role will ensure that we offer our audiences the best possible experience through the Foundation’s website and other digital platforms. Using a data-led approach, you’ll be able to use your user experience expertise to help drive the adoption of a digital-first way of working across the Foundation’s activities.
What does the role involve?
· Managing the relationship with our website development agency. Making recommendations for areas of improvement and further development.
· Managing our analytics and other insight platforms to ensure that we collect robust data and can make informed, evidence-based recommendations to ensure we’re using digital to deliver against the Foundation’s strategic objectives.
· Support and develop the implementation of an SEO strategy for our website content to ensure that our audiences can find our content.
What skills, knowledge and experience are we looking for?
· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
· Knowledge of the fundamental of Agile and Scrum
· Knowledge of website analytics tools (e.g. Google Analytics, Google Looker Studio)
· Analytical skills with the ability to effectively capture, process and interpret information and make actionable, evidence-based recommendations.
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role:
The post holder will work within The Passage’s Community Services as a Complex Case Outreach Worker and will lead on case management for people experiencing homelessness who are presenting in the footprints in which the team operate and/or who are accessing the Resource Centre. The post-holder will support individuals with substance use support needs and/or mental health issues and will lead on work with clients who are experiencing alcohol and/or drug dependencies and who may also be experiencing mental health problems or other health or social care needs.
Main duties:
- To manage a caseload of clients presenting within the footprints in which the Engagement & Outreach service operate and individuals who are accessing The Passage Resource Centre. To support clients with complex needs, supporting them to identify and work towards recovery and away from homelessness.
- Carry out assessments, case management, support planning and the delivery of interventions for clients including those experiencing mental health and/or substance misuse issues who are multiply-disadvantaged in their homelessness.
- Provide assertive outreach and engagement with street-based service users presenting with complex needs and barriers to engagement. Carry out monthly street-based audits to inform reporting and analysis of service outcomes.
- Support clients who are rough sleeping or involved in day time activity in the footprints in which the team operate to end their homelessness by linking them in with appropriate internal and external support services relevant to their needs. To provide support to clients who are accommodated, but may require ongoing support in order to maintain this accommodation, linking them in to appropriate local services.
General responsibilities:
- In conjunction with your line manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
Desired experience:
- Significant experience of delivering support services to socially excluded clients in a street based/day centre or similar setting.
- Significant experience of working in a mental health and/or substance misuse setting, working collaboratively to achieve positive outcomes for clients.
- Experience of providing a fully sensitive and responsive service to clients in a psychologically informed manner.
- Experience of working cooperatively with external partner agencies, e.g. Police, Social Services, NHS, as well as housing providers and voluntary agencies.
- Experience of assessing client needs and supporting clients to address their needs through assertive outreach and case management.
- Experience of working in a client-centered recovery focused approach and the necessary professional social skills to initiate and maintain constructive and appropriate relations with clients and agencies.
Desired knowledge:
- Understanding the support needs of the street populations with complex health, and housing needs.
- Knowledge of services and legislative environment regarding housing, health, work and immigration as it relates to people experiencing homelessness.
- Ability to communicate, both verbally and in writing and collate and evidence work and outcomes using case management databases.
- Knowledge of Psychologically Informed Frameworks.
- An understanding of the causes of homelessness and, in particular, the needs of people who are multiply-disadvantaged in their homelessness.
- Knowledge of housing pathways available to dual diagnosis clients and how to access them.
- A working knowledge of how to support people with either substance or mental health needs.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
The vacancy
Here at Peabody, we have an opportunity for a Team Manager - Young People on a Permanent basis for two new Supported Housing Schemes in Lewisham, due to open in June 2024.
You, as the Team Manager will support a team of housing support workers to support our young customers to remain in their home and take an active part in the community.
Both schemes are part of Peabody's well established Young Persons and Complex Needs service in London and will provide temporary housing for young people who are homeless aged between 16 to 17 years.
What we’re looking for:
- Are you experienced in providing support as a senior support worker or as a team manager to people who have experienced trauma and have complex and challenging support needs?
- Do you have any previous experience in the housing support sector and a good knowledge of statutory and community services?
- Do you have some experience of managing and motivating a team to deliver a high-quality support service?
- Do you have experience of assessment and management of individual needs and risks?
- Are you able to communicate respectfully with and about people respecting the dignity and diversity of the people you are working with?
- Do you have any experience of working jointly with other agencies and liaising with statutory organisations?
- Do you have a genuine desire to help our young customers connect with their community, demonstrating kindness, empathy, a positive attitude, energy, and enthusiasm?
- Do you have good IT skills to include use of Microsoft office and can maintain electronic records, with attention to detail?
If so, this role is perfect for you!
A bit about the role:
As Team Manager, you will support your team of housing support workers and our young customers living in our supported housing properties. You and your team will help support our young customers with all aspects of their tenancy, supporting them to be independent, helping them to reach their goals, to flourish and thrive.
You will care about their human rights and protect these where they are challenged.
Put simply, if you've ever wanted a job where you can make a meaningful impact on your team and our young customers lives, this is it.
Some of the key results for the role include:
- Leading and managing your team by carrying out regular supervisions, team meetings, training, and staff development.
- Positive role model for support staff modelling good practice, advising on and intervening in, complex and/or high-risk cases.
- Taking an active lead in ensuring we are compliant with our regulators.
- Ensuring your team carry out needs and risk assessments and flexible personalised support plans.
Key requirement:
This role will require an Enhanced DBS check, you must have a UK driving licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
To be considered for the position of Team Manager please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Closing date: 17 May 2024
Interviews will be held week commencing 20/27 May 2024.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Contract type Permanent
Weekly hours 37.5 - shifts - day hours
Working at Koreo
Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.
Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.
You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:
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25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
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Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
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Cycle to Work scheme
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Fully comprehensive Employee Assistance Programme
The Job
The Learning Networks Portfolio Manager will:
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Report to the Managing Director
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Be employed on a permanent contract
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Be based remote or hybrid, with regular travel to London
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Be paid a pro rata full-time equivalent salary of £45,000-50,000
The Role In Brief
This position plays a central role in the delivery of Koreo’s work; responsible for a portfolio of the company’s biggest and most established programmes. It will be a varied role and will require someone to lead project teams in the design and delivery of high quality national learning programmes, while also playing a key role in the development of Koreo as an organisation
better able to build a just and regenerative future.
1. Responsible for the successful delivery and development of a portfolio of national learning programmes and projects. This portfolio of work is primarily focused on cross-sector learning programmes that bring cohorts of people together around learning missions. Examples include Civic Futures and the London Engagement Collaborative
with the GLA.
2. Responsible for sustaining and growing the portfolio, and with it Koreo’s profile, network, and income. This might be focused on developing the existing programmes in the portfolio, or could include wider writing, public speaking, pitching and networking
which support the distribution of the work.
3. An internal leadership role in developing a just and inclusive culture in which a diverse team can do its best work. This includes line management of one Project Coordinator, development of organisational practice and process, and work with the team on culture and development.
We’re looking for someone with the following skillset:
Commitment to Koreo Mission:
● An interest and motivation in driving social change through learning, and supporting people to create a more just and regenerative world through learning and development.
● An interest in understanding how social change happens in a complex world, and a commitment to supporting social change work that is consciously anti-oppressive, aware of power and agency, and committed to facing the big, messy challenges of the 21st century in a way that is both just and regenerative.
Strategic Leadership:
● Experience of a role with responsibility for the leadership of a team or portfolio of projects.
● Experience of strategy development and implementation, either at a programmatic or an organisational level.
Programme Management & Delivery:
● Experience of leading the design and delivery of learning programmes in an equivalent environment.
● Experience leading projects which required the effective management of a range of stakeholders through project and programme work. You will be able to demonstrate how you have engaged with those stakeholders to build their connection with and investment in the project, and how you managed that work.
● Experience of designing and facilitating learning/collaboration/experimentation spaces for individuals and groups, either in an organisational or programmatic context.
● Skills & Knowledge which enable you to design high quality programmes and learning spaces, to support individuals with their learning, and to facilitate group spaces.
● A familiarity with subjects relevant to Koreo’s work is essential. Successful candidates will likely be interested in subjects like collective impact, new approaches to power, working in and with complex systems, organisational design and psychology, participatory futures, activism and organising, multi-disciplinary practice, and much more that we don’t know about yet.
● An ability to communicate clearly and effectively with a range of stakeholders, with excellent verbal and written skills.
Operational Excellence:
● Experience working in a role which required excellent project planning, management & reporting.
● Experience working in a role in which you were responsible for building and then delivering against project budgets.
● Experience working with a CRM to manage relationships and programmes of work.
● An ability to organise and manage yourself, to work and deliver at pace to a high standard across a number of projects, to spot and solve problems as part of a proactive attitude.
● An ability to cope well with competing demands and changing environments, demonstrating flexibility and an ability to work in different settings and with different people.
Development & External Influencing:
● An understanding of the landscape of social change work, with a particular focus on UK non-profit and public sectors and the needs of people, organisations and networks in this space.
● Experience of winning, and/or growing projects or programmes of work to deliver on a business development target. This may be through growing existing projects, writing proposals/tender responses, or by taking a new idea from concept to operational delivery. Experience of doing this in an equivalent context is desirable.
● An ability to influence externally, with a particular focus on the production of content (in the form of blogs, articles, reports, videos, infographics) that support campaigns and external influencing.
People & Culture
● An ability to building positive relationships in a small, busy and ambitious team, leading and able to hold relationships with colleagues and our wider community.
● A commitment to your own personal development and learning, and an understanding of how that development will be supported by your work at Koreo.
It’s desirable, but not essential that the person has:
● An understanding of Justice, EDI, and anti-oppression and how to apply that understanding into organisational development.
● Experience of designing and delivering cross sector learning networks.
● Experience of client and account management in a consultancy context.
● Experience of designing spaces for cross-sector groups.
● Familiarity with practices like coaching, action learning, or particular methods of group work.
● Experience using Asana or an equivalent.
● Experience using Hubspot.
● An existing network in a relevant sector.
● An existing practice (and examples) of sharing your thinking or practice with a wider audience.
● Experience of line management.
Further information about the role can be found in the job pack linked on our socials or Medium page.
Please read the full job pack before submitting your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: London, Haig House
Contract Type: Permanent, full time.
Hours: 35 hours per week, Monday to Friday
Salary: £41,172 to £44,232 per annum (Inclusive of London Supplement)
Can you interrogate complex data to help evaluate the performance of a portfolio? Are your decisions driven by audience-insight? If you’re a strategic thinker, with a passion for embedding change and new ways of working within an organisation, this is the role for you.
We are looking for a Portfolio Development & Innovation Manager to help us review and evaluate our Fundraising portfolio, drive decisions about how we best meet our strategic goals and design a new Fundraising Innovation Strategy.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
The Portfolio Development & Innovation Manager is part of the new Fundraising Planning team, following the launch of the Three Giants Fundraising strategy. This team is dedicated to putting our audiences at the heart of planning, and innovating to ensure we’re working towards our goals as effectively as possible.
As well as leading the annual review of our Fundraising portfolio, this role will be responsible for developing our new fundraising innovation strategy; working with teams across the organisation to understand what innovation means to the Legion and designing processes and toolkits to embed new ways of working as part of this approach.
We have a new strategy; a new structure and we’re now looking for new people to join our growing fundraising team. With your ambitious colleagues in Fundraising Planning, you’ll support the directorate to evolve and optimise our existing programme, drive efficiencies in the way we work and champion an audience-led approach that ensures strong relationships today and provide longer term opportunities to help fund our much-needed services in the years ahead.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: 23/05/2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.