Service development manager jobs

At Guide Dogs, we help people with sight loss live the life they choose—and we’re looking for a passionate Retention Marketing Officer to help us do just that. In this role, you’ll be at the heart of our Committed Giving programme, managing a variety of direct marketing campaigns that inspire loyalty and deliver real value to our supporters.

You’ll lead the end-to-end delivery of campaigns across channels including direct mail, digital, email, social media and telemarketing. Working closely with our Marketing team, you’ll shape creative briefs, collaborate on compelling content, and ensure every campaign is delivered on time, within budget, and with measurable impact.

This is a role for someone who thrives on variety and innovation. You’ll take ownership of campaign budgets, reporting and forecasting, while also supporting post-campaign analysis to drive continuous improvement. You’ll be encouraged to explore new ways to enhance supporter experience and introduce fresh ideas that elevate our fundraising potential.

Collaboration is key, you’ll work with internal teams and external suppliers to ensure seamless delivery and compliance across all touchpoints. You’ll also play a vital role in coaching and supporting our Retention Executive, sharing your expertise and fostering best practice across the team.

If you’re a creative thinker with strong project management skills and a passion for making a difference, we’d love to hear from you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based on site at our Reading office, we support hybrid working arrangements, so you have flexibility to work in a way that’s best for you. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday, with a minimum of 2 days per week in office.

As Partnerships Officer, you will play a central role in managing high-quality relationships with Martingale’s growing network of partners, while also supporting the governance and operational functions of the organisation. Working closely with the CEO, senior leadership, and our existing Partnerships Officer, you will help ensure that funders, supporters, and mission-aligned organisations feel valued, engaged, and recognised for their contribution to Martingale’s success.

A key part of your role will be to strengthen relationships with funders and university partners, building long-term commitment to Martingale’s mission. You will manage relationships with multiple departments across our ten partner universities, coordinating internally to ensure these partnerships run smoothly. Alongside this, you will support the operation of Martingale’s key governance bodies, including the Advisory Board, Student Advisory Board, Academic Advisory Committee and Scholarship Selection Committee, ensuring timely communications, accurate records, and positive engagement with members. You will also lead on partnerships with aligned charities that connect our Scholars to earlier stages of the STEM pipeline.

You will be responsible for communications and reporting across our supporter network, ensuring partnerships are effective and mutually beneficial. We are looking for a strong communicator with experience in partnership management and external relations. You may have demonstrated this through cross-organisational projects, even if it was not your primary role. You will bring excellent organisational skills, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.

Key Responsibilities:

• Lead on the delivery of the partner relations strategy, working with our 40+ partners to effectively build long-term successful relationships. In collaboration with the CEO, you will support new and existing funders, in-kind supporters, partner charities, and Ambassadors, ensuring they feel valued, informed and connected to Martingale’s mission.
• Strengthen and deepen relationships with partners through a structured and personalised programme of engagement, recognition, and reporting, including invitations to events throughout the academic year.
• Oversight of all university partnerships, including reporting, communications, and course confirmations. This will include working closely with all Martingale staff for effective management of key partnership contacts across development offices, multiple departments, and doctoral programmes.
• Oversee the smooth running of Martingale’s governance bodies, building on the existing governance framework to ensure continuity across the different groups.
• Liaise with the team to maintain accurate records of both financial and in-kind contributions.
• Lead on the development and delivery of the annual impact report, alongside bespoke reports for funders as appropriate.
• Accurate record keeping of partnership engagement on Martingale’s CRM.
• Build a range of case studies on Scholars, partner universities, funders, and other supporters to strengthen Martingale’s messaging to new funders.
• Work closely with the other Partnerships Officer to ensure fundraising campaign targets are met, providing relevant materials and support where needed.
• Support in the delivery of key Martingale events such as Solve for X and our annual Welcome Dinner
• The post holder will carry out any other duties as are within the scope, spirit, and purpose of the role as requested by the line manager.

Key Requirements:

Essential Criteria

• Right to work in the UK

Experience and skills

Essential

• Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences.
• Experience in account management, managing external stakeholder relationships or partnerships successfully.
• Able to assimilate complex information quickly, identifying the pertinent points and making them accessible for a wider audience.
• Excellent project management skills with experience of managing multiple projects/workstream and priorities simultaneously, while maintaining attention to detail, prioritising, and meeting deadlines.
• Ability to network and build new connections.
• Advanced IT proficiency: Spreadsheet, Word Processing, CRM or Databases, Email, Web-based applications.

Desirable

• Experience of generating new and successful strategic partnerships.
• Experience working in the higher education sector with university students, staff, and academics.
• Experience using the Adobe suite to produce high-quality documents.
• Experience in working with governance boards and/or trustees.

Personal Characteristics

• Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
• A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
• Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
• Creative and innovative: willing to think outside the box to maximise reach.
• Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose - we call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity, and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

"Our Young People and Families (YPF) hub provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Our services support people no matter what their situation – and have demonstrated a high success rate."

County Lines Support and Rescue Service

County Lines Support Service: A specialist support service for under 25’s, and their families, who are criminally exploited through county lines in West Yorkshire, London, West Midlands, Merseyside, and Greater Manchester.

Rescue Service: A rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from West Yorkshire, London, West Midlands, Merseyside, and Greater Manchester, where they are identified outside of their home police force area, in connection with county lines.

Job Description

The role of Case Worker - County Lines is an excellent opportunity to provide one-to-one tailored support to young people, working collaboratively as part of a multi-agency team, to ensure the safety of young people, and maximise their outcomes. Tailoring support to each young person's individual needs and circumstances, our case workers work as part of the Home Office-funded County Lines Support and Rescue Service.

About You

Great verbal and written communication skills, with the ability to maintain relationships with key partner agencies, working effectively as part of a team.
Honest and reliable, with a creative and flexible approach to all aspects of work.
Strong organisational skills, with the ability to manage conflicting demands through a problem solving and a ‘can do’ attitude.
Experience of working with, and delivering training to, young people and professionals, in both group and one to one settings.
Strong attention to detail, and knowledge of risk assessments, engagement strategies, intervention strategies, particularly in relation to young people with complex needs.
Experience of using recording and data collation systems.

Main Duties and Accountabilities

Providing appropriate end to end support, and interventions, to a pre-defined caseload of young people, and their families, who are involved in County Lines activity – young people are referred by means of effective assessment, care planning, and risk management.
Proactively and continually assessing and managing caseload risks, escalating where necessary through internal and external safeguarding procedures, and adapting case management frequency and methodology to reflect individual needs and circumstances.
Ensuring that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery, to enable all service users to fulfil their potential.
Liaising effectively with local partner organisations, and other relevant agencies, to ensure effective referrals, care, risk management, and ease of transition and referral, for young people.
Promoting the continued joint work of the service, and other partners, acting as a sub-regional or district single point of contact, where required.

Qualifications

Experience of working with young people (18-25) and their families, identified as vulnerable or having complex needs, preferably in a community setting.
Experience of inter-agency working, preferably with Children's and Family Services/Youth Justice Services/Youth Services.
Knowledge of issues around risk and vulnerability amongst young people.
Good ICT skills, with experience of using data recording and data collation systems.

Additional information

Job description link here

Salary: £26,000-28,000

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process.  Please follow application link if you would like to find out more about this support.  This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme, please see here. You can also watch an animation on the programme here. 

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We are working in partnership with Basingstoke Counselling Service (BCS), a registered charity, who are a highly regarded training providers and counselling service. Their aim is to provide affordable counselling and training services to the community of Basingstoke and the wider areas of Hampshire. 

They offer one-to-one and couples counselling for adults, via a team of counsellors who provide a professional and affordable service. Their counsellors are supervised and practise within the BACP Ethical Framework for the Counselling Professions.  They also provide a range of training courses for those interested in supporting others with mental health difficulties and have a long heritage of running highly regarded courses from one-day CPD workshops through to a three-year BACP Accredited Diploma in Psychodynamic Counselling.

The Board of Trustees are seeking a new CEO to lead and be accountable for all aspects of operational delivery, ensuring that targets are met while enabling the Board of Trustees to fulfil its strategic and governance responsibilities. Working with the Board to review the medium- and longer-term strategy for the organisation to continue to deliver high-quality services to their users and to develop and grow the service during this time of sustained growth.

Required experience and skills:

• Successfully managing a small highly motivated group.
• Experience ideally in health and social care, counselling, or wider mental health. 
• Solid engagement skills with the ability to build confidence across a wide range of stakeholders quickly.
• Proven expertise in the development and implementation of business plans to capitalise on opportunities.
• Experience of effectively managing resources and budgets.
• Proven financial management skills, with previous P&L accountability.

For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 12 October 2025

First interview date: w/c 27 October 2025

Please note: Charisma interviews must be completed by 16 October, prior to shortlisting

Job Title: Field Care Supervisor 

Location: South East London. The role is around 70% based within the community visiting participants and staff, then some home working and central office days in Islington as required. Kindly be aware that step free access is not available at our central office, and some of our other services. 

Salary: £28,200 - Full time Equivalent

Shift Pattern: Fixed term contract till March with the potential for extension, 30 hours per week, Monday to Sunday on a flexible rota between 08:00 - 20:00, including working on bank holidays and outside these hours as per service requirements.

About the role

We are looking for a Field Supervisor to lead a team who are dedicated and focused to providing support to our participants within the community. We provide person centred care and support to our participants within the community, homes, and residential properties. We support vulnerable adults to live more independently, offering friendly outreach that helps with housing, daily living, and building self reliance.

In this role, you'll:

• Be supporting the establishment of supporting staff and participants, doing assessments, working with partners, and helping ensure everything runs smoothly by carrying out quality checks.
• Line manage, lead and support your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager and Deputy Manager in leading the day to day operational delivery of the service. Delivering the highest standards of quality, performance, and improvements across your service.
• Be responsible for ensuring full contract and regulatory compliance is completed, and support the Service Manager in the implementation and delivery of service monitoring and development
• Ensure Risk Management ownership, ensuring processes and policies are followed
• Manage contract and Internal auditing, admin, and general other duties as required. 

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our participants, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Ability to lead a team to achieve service KPI's
• Flexible and capable of commuting throughout London for client appointments and MDT meetings.
• Ability to provide advice, support and guidance to a team on all aspects of the service such as participant related enquiries which can include housing management.
• Ability to promote the service externally to enhance reputation across London and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

We’re looking for someone who shares our values and is excited to make a real difference in people’s lives!

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: People & Culture Administrator
 

Salary: £27,500 – £29,187 per annum
 

Contract: Full-time, Permanent
 

Location: East Croydon (3 days per week in the office)
 

About the Role
 

Rape Crisis South London is seeking an experienced, passionate, and professional People & Culture Administrator to join our team.
 

You will play a vital role in supporting our HR function by managing recruitment, onboarding, payroll administration, and compliance, ensuring that all People & Culture processes run smoothly and effectively.
 

Reporting to the People & Culture Manager, you will be a key member of the People team, working closely with our frontline services to ensure they have the support and working environment they need to deliver services to survivors.
 

We are looking for someone with a strong track record in HR processes, excellent organisational skills, and a commitment to fostering a supportive, inclusive workplace.
 

Key Information
 

This post is open to female applicants only, as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
 

To apply, please upload an up-to-date CV and a cover letter (maximum 1,500 words) outlining how you meet the essential and desirable qualifications, skills, and experience.
 

Interviews will be held on a rolling basis.

 

with the subject line “HR Administrator”.
 

Equality & Diversity
 

RCSL is an equal opportunities employer. We particularly welcome applications from women underrepresented in management and leadership roles within the violence against women and girls movement.
 

Please note: All positions are UK-based and require the right to work in the UK.
 

If we receive a sufficient number of suitable applications, we reserve the right to close the position before the advertised closing date.

About Screen Share

Screen Share is the UK’s leading refugee digital inclusion charity. We invest in the digital capability of refugees and people seeking asylum by providing the tools, training and opportunities they need to thrive in education, work and community life. Our vision is a future where every refugee in the UK has the digital tools and support to flourish in a connected world.

Over the past four years, we have supported more than 3,000 refugees with devices, connectivity, and training. Our 2026–2030 strategy commits us to scaling our impact to reach 5,000 refugees across the UK every year, embedding refugee leadership, and ensuring Screen Share is an effective and sustainable full-service digital inclusion service for refugees for as long as needed. 

This role is funded for 1 year with the high likelihood that funding will continue beyond the grant period. We are also awaiting a response for 2 significant funding applications which will expand the programme. 

Personal Profile

This is a leadership role at a pivotal moment in Screen Share’s journey. The role is funded to deliver our current Digital Skills programme, with a strong focus on quality, impact and evaluation. At the same time, we are awaiting the outcome of several significant funding applications. If successful, these will enable us to expand the programme quickly, positioning the postholder as the Head of a national digital skills programme with a larger team and greater leadership remit.

You will be a dynamic and strategic leader, passionate about digital inclusion and refugees. You bring structured programme management (clear processes, monitoring & evaluation, budget oversight) combined with empathy, cultural sensitivity and the ability to motivate others. You will be excited 

You will thrive in a fast-moving and growing charity where flexibility and initiative are vital. You will embed refugee leadership at the heart of our work, co-designing with lived experience. You will also represent Screen Share externally, building partnerships with corporates, councils and charities, raising the profile of refugee digital inclusion nationally.

We particularly welcome applications from those with experience of migration. 

Key Responsibilities

Programme Leadership & Delivery

• Lead the design and strategic direction of our Digital Skills programme, Ensure the service we are providing is high-quality, impactful, trauma-informed and aligned with Screen Share’s 2026–2030 strategy.

• Oversee the onboarding and support of hundreds of refugees looking to develop digitally, including supporting with the development of their Independent Learning Plan’s and journeys through Digital Champions 

• Recruite, coordinate and support our digital champions and staff to provide high-quality online and in-person classes, 1:1 support and effective sign-posting

• Maintain oversight of multiple Screen Share digital skills projects delivered over multiple locations. 

• Trial innovative digital inclusion tools and approaches.

Monitoring, Evaluation & Impact

• Design and oversee comprehensive impact measurement and monitoring and evaluation frameworks to ensure the programme is most effective 

• Produce clear, data-centered programme and impact reports (quantitative and qualitative) for existing and prospective funders and partners 

• Embed continuous learning and client reflections into programme design and improvement.
   

People & Volunteers

• Recruit, train and support Digital Champions and volunteers in a trauma-informed way

• Line-manage staff kindly and calmly as the team grows

• Embed refugee leadership and lived experience in programme design, delivery and iteration
   

Partnerships & Fundraising

• Support our Outreach team in building and maintaining strong partnerships with our corporate, charity and government partners 

• Represent Screen Share to external stakeholders including corporates and charity partners with professionalism and credibility.

• Explain and facilitate our Digital Skills employee engagement package for corporates and businesses in a safe and professional manner

• Collect and report detailed programmatic data and case studies for fundraising bids and corporate partnership proposals.
   

Finance, Safeguarding & Compliance

• Hold accountability for the Digital Skills programme budget, reporting regular updates to the CEO 

• Ensure compliance with GDPR, safeguarding and H&S policies.

• Oversee the prompt and accurate reporting of safeguarding incidents to Screen Share’s DSL, and contribute to the development of our safeguarding as an essential element of our work
   

Personal Specification

Essential

• Significant experience in charity programme management, with a strong preference for experience in the digital inclusion, adult education or refugee support sector

• Proven ability to manage teams of staff and volunteers from a diverse range of backgrounds

• Experience working directly with refugees/asylum seekers OR deep expertise in digital inclusion and commitment to learning from refugee experience.

• Strong monitoring, evaluation and reporting skills and experience

• Financial management experience (budgets, reporting).

• Experience supporting fundraising through impact reporting and case studies.

• Experience managing, training and motivating staff and volunteers.

• Excellent relationship-building skills across sectors.

• Strategic thinker with strong organisational and collaborative skills.

• Excellent written and verbal communication.

• Commitment to Screen Share’s mission and values.
   

Desirable

• Experience scaling programmes across multiple sites/regions.

• Familiarity with corporate volunteering or “train the trainer” models.

• Knowledge of digital skills curricula, programmes and digital inclusion sector

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

London Support Programme - Prison Caseworker

Location: This programme is currently delivered at HMP Downview and HMP High Down. Future delivery is anticipated at HMP Standford Hill, HMP Ford, and/or HMP Coldingley. Administrative tasks may be carried out remotely from home, or from our London office, near Vauxhall.

Contract: 12 months, with the possibility of a permanent position thereafter, subject to funding availability

Hours: Part time, 28 hours over 4 days

Salary: £32,000 FTE (pro-rated)

Reporting to: Head of Service Delivery

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

• Our values: Knowledge & evidence, Listening & learning, Performance & impact, Partnership & connection, Challenge & innovation, Person centred & fair

Role summary

The London Support Programme (LSP) is a pilot service delivered by the Hardman Trust, providing pre- and post-release support to people on long sentences who are returning to London. This first year of delivery has enabled us to begin offering support, and we are now refining the programme for its next stage.

We are recruiting two part-time, Prison Caseworkers to deliver frontline support, ensuring that people serving long sentences continue to receive consistent, personalised help in preparing for release and rebuilding their lives.

As a Prison Caseworker, you will provide one-to-one, person-centred support focused on wellbeing, confidence-building, and preparation for life after release.
You will support people to set meaningful goals, connect with services, and problem-solve challenges along the way.

The role involves building trusting relationships, promoting the programme across the prison, keeping accurate records, and contributing to the continued development of this pilot into a sustainable, long-term service.

You will be managed and supported by the Head of Service Delivery.

Core responsibilities

• One-to-one support delivery – Provide tailored support to people in prison signed up to the LSP, including initial support planning, goal-setting, problem-solving and referrals to both internal (e.g. Grants, Research Volunteers, Penfriends) and external services.

• Remote support – Provide light-touch support to LSP participants released from prison, during their initial weeks of resettlement, using telephone/video calls, and email to check in, offer guidance, and help address early challenges.

• Service promotion – Actively promote the LSP within pilot and potential partner prisons to increase sign-ups and engagement.

• Administration – Keep accurate, timely records of support activities and outcomes using Salesforce and NOMIS systems.

• Service development – Support the Head of Service Delivery by contributing learning and feedback from frontline delivery, to inform the ongoing refinement of the programme model and resources.

• Collaboration & team contribution - Work closely with colleagues to promote products and services, gather and analyse user feedback, and ensure continuous improvement. Contribute to organisational reporting, monitoring, and evaluation.

• General - Participate in regular one-to-ones, contributing to the identification of objectives and professional development goals. Work in line with the Hardman Trust’s values, actively contributing to a culture of learning, reflection, team work and development, ensuring quality in your work. Undertake other duties and responsibilities commensurate with the role, as may be reasonably required by the Hardman Trust.

Person specification
Essential:

• Commitment to the values, vision, and mission of the Hardman Trust.

• Experience of working within prisons.

• Ability to build rapport and trusting relationships with a diverse range of people

• Experience using case management systems, such as NOMIS and Salesforce.

• Experience responding to safeguarding concerns and lone working within prisons and in the community (e.g. ACCT documents, Mercury Intelligence Reporting, organisational safeguarding procedures).

• Excellent organisational skills – The ability to work independently, prioritise tasks, and manage time effectively within a part-time lone-working role.

• A motivated problem-solver with a common-sense, can-do attitude who relishes working with a diverse range of people

• The right to work in the UK.

Desirable:

• Experience of working with people on long sentences

• Prison vetted and holds current security clearance

• Understanding of the challenges faced by people on release from prison

• Knowledge of London-based support services relevant to resettlement.

What we offer

• Monthly wellbeing supervision

• Travel expenses paid

• Opportunities to collaborate with colleagues at team away days

• 28 days of annual leave, and bank holidays (pro-rata)

• Birthday day off in addition to annual leave

• Eye test cost reimbursed up to £25

• Learning and development annual training budget £500

• Standard pension contribution

• A supportive, values-driven culture where your contribution makes a difference.

This JD will be subject to periodic review in consultation with the job holder.

Please apply via Charity Job
 

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

- To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
- To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
- To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
- To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

- To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
- Ensure effective frontline support and response for donors across a range of incoming systems
- Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.
 
Donations and data entry

- Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
- Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
- Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

- To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
- To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
- Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
- To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

- To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
- Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
- To be conversant with relevant fundraising legislation and the guidelines of the 
Fundraising Regulator and the GDPR
- To undertake other duties as may be required and which are consistent with the nature of the role.

Knowledge and experience:

- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation 
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
- Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
- Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers 
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
- Strong organisational skills with the ability to manage multiple tasks in a live event environment
- Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.
 
Personal characteristics should include:

- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
- Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for 2 experienced Crisis Outreach Workers to support Mind in Enfield and Barnet's Family Hubs Service.This role is to support individuals during the perinatal period (expecting and up to 2 years after birth)  presenting at the Family Hubs experiencing mental health crisis and problems gain immediate support

The purpose of the Outreach Worker is to work with adults during the perinatal period (pre birth up to 2 years after birth), including both parents and carers. You will work as part of MiEB perinatal family hub team to identify those at risk of crisis and ensure referral pathways are in place to facilitate rapid engagement

The successful candidates should have a minimum 2 years experience of working with people with mild, moderate and severe mental health issues. Experience of utilising de-escalation techniques, and supporting clients presenting in emotional distress

Please see the attached job descrition which includes all duties and skills required.

This is a part-time position, 22 hours per week covering the service between 9-5 Monday to Friday. There may be a need for crossover hours up until 6pm to facilitate joint working with our crisis café 

The role is based at the Family Hubs within Craig Park and Ponders End in Enfield. You will also be based at the  Enfield Mind office at 275 Fore Street, N9 0PD.

Are you someone who believes that the unique power of sport positively impacts the lives of disabled people?

We're seeking a Senior Partnerships Officer to help us expand our Coaching and Training offerings. In this dynamic role, you'll be the driving force behind forming new partnerships and strengthening existing networks. You’ll also manage exciting collaborations and think creatively about community sports development and its impact, helping shape opportunities that truly make a difference.

You will identify opportunities by generating leads, attending events, and engaging stakeholders to grow. You’ll have the chance to work across our project portfolio, delivering outcomes for our partners and funders, including Nike and London Sport.

Through line-managing our Workforce Development Officer, you will oversee the development of our talented and inspiring workforce, who are vital to our success.

You will play a key part in generating unrestricted funding to support our core operations and initiatives. Contributing to our “Enrich” strategic strand, a central focus will be fostering trust within the communities we serve, enriching the experiences of disabled people.

The role addresses gaps in delivery to meet the needs of underserved communities, supports the development of coaches by creating paid opportunities and mentorship for disabled coaches, and promotes awareness and attendance at our Community Clubs.

Working closely with the Head of Service Delivery, you’ll help shape the future by developing sustainable pipelines for growth, while playing your part in responding to enquiries as a valued member of our friendly team.

We’re looking for someone with a growth mindset who thrives within a small and inclusive delivery team. A positive team oriented attitude is key. We encourage applications from individuals of all backgrounds who may not meet every qualification but are passionate about the role and bring relevant skills and experience.

If you are excited about the position of Senior Partnerships Officer, we would love to hear from you.

Summary

Working with the Philanthropy team, the Senior Philanthropy Manager – Trusts & Foundations will play a key role in driving new high-value relationships with Trusts & Foundations and raising six and seven figure income for our three charities: Guy’s and St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. 

As a member of the Philanthropy team, this role will work with colleagues and the Head of Philanthropy to help shape and develop our new fundraising strategy. The Senior Philanthropy Manager – Trusts & Foundations will predominantly look after relationships with Trusts & Foundations, but there may be a small portfolio of Major Donors within the prospect pool, which may grow over time depending on the demands of the Philanthropy team. 

The role will be responsible for developing and managing relationships with trustees, influencers and staff of grant-giving organisations, leading on often complex, large-scale projects and solicitations. As well as sharing team responsibility for achieving ambitious annual income targets, as a senior member of staff, the Senior Philanthropy Manager – Trusts & Foundations will be expected to play a strategic role within the team, proactively leading on new initiatives, decision making and problem solving. 

About us 

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation.  Our collective mission is to build the foundations of a healthier society. 

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently. 

There is more information about working with us on our website, where you can read about: 
 

• how we approach recruitment 
 

• our team, culture and values 

• the benefits of working with us 

• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development 
 

Key Responsibilities

Communication and networking 

• Write clear and compelling fundraising proposals to charitable Trusts and Foundations that have the capacity to make six- and seven-figure grants and donations. 
• Build effective, senior-level relationships with trustees, influencers and staff involved with charitable Trusts and Foundations, as appropriate meeting and liaising directly with funders as the ‘face’ of Guy’s & St Thomas’ Foundation, while also supporting senior staff, academics and clinicians to communicate with funders and work to a brief to achieve objectives. 
• Work with academics and clinicians where required/appropriate, to develop the strongest possible case for support for major projects, for use in presentations, proposals and reports to Trusts and Foundations. 
• Work with the key stakeholders to ensure an effective stewardship programme is in place for Trusts and Foundations donors, including reports, letters or other documents that may at times deal with complex, contentious and sensitive situations. 
• Act as a Trusts and Foundations specialist on behalf of Guy’s & St Thomas’ Foundation. 

Decision making, planning and problem solving 

• Identify a range of internal fundraising priorities that will engage the interest and charitable objectives of Trusts and Foundations. 
• Work with the Prospect Research team to build an ongoing pipeline of high-calibre, qualified prospects with the capacity to give significant support to priority projects. 
• Balance the coordination of a large number of complex relationships and fundraising projects with the ability to respond appropriately to new opportunities as they arise. 
• Prioritise effectively, balancing urgent vs. important calls on your time, and making decisions about how to use your resources to maximise income for the team. 
• Take a long-term planning approach to the Trusts and Foundations portfolio, mapping out donor development plans for key accounts, and developing a calendar of activity for the year ahead, taking into account key deadlines and interdependencies. 
• Make independent professional decisions and advise colleagues as appropriate. 

Service delivery 

• Generate annual income according to agreed targets – both individual and team. 
• Manage and implement the Trusts and Foundations programme, and work with colleagues and the Head of team to develop and implement strategy and plans. 
• Achieve KPIs as agreed with the Head of team, e.g. for meetings, pledged income. 
• Establish gift agreements with funders that meet both their and the Foundation’s needs. 
• Contribute proactively to team planning and performance monitoring, ensuring the programme is strategically focused to maximise its potential for sustainable growth. 
• Show enterprise and creativity in developing Trusts and Foundations fundraising. 
• Respond appropriately to stakeholders regarding requests for fundraising assistance. 

Analysis and research 

• Contribute to team-wide evaluation of the Trusts and Foundations programme in order to inform annual planning and wider departmental strategy. 
• Ensure that donor details and communications relating to your portfolio are adequately stored on the database and run data analysis and modelling as required. 
• Benchmark activity with other relevant organisations and use statistical results and trends to support new activity. 
• Undertake research, and work effectively with the Prospect Research team, in order to inform prospect cultivation. 

Team work, teaching and learning support 

• Form and communicate a clear vision of what is to be achieved, sharing plans with other teams as appropriate. 
• Present at staff training and induction events as required. 
• Work with other high-value fundraising teams, as well as the Prospect Research team, to ensure a coordinated approach to prospects. 
• Positively promote the work of the Trusts and Foundations team, both internally and externally, and represent the team – and the wider organisation – at stewardship and cultivation events, as well as at sector conferences and meetings. 
• Assist with other campaigns and special projects as and when necessary. 
• Provide occasional cover for other colleagues within the team and wider department. 
• Undertake other duties as directed by the Head of Philanthropy. 

Working Environment:

The post holder should expect to: 

• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.  
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.  
• Will occasionally be required to attend events in the evening and at weekends. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.  

Skills, Knowledge and Expertise

Skills, abilities, and attributes: 

• Ability to comprehend complex situations quickly and develop creative solutions. 
• Ability to be a strategic team player. 
• Ability to effectively build relationships with senior individuals and stakeholders. 
• Attention to detail, working accurately and systematically. 
• Sound judgement and confident decision making ability. 
• Ability to project an organisation positively, clearly and effectively in all communications, written and spoken. 
• Ability to initiate and implement a coherent fundraising programme. 
• Strong organisational and project management skills, with the ability to prioritise and manage a demanding workload. 
• Excellent grammar and writing skills. 
• Ability to negotiate and communicate effectively with a wide range of constituent groups and present a case convincingly in person and in writing. 
• Ability to question results and analyse data to inform new approaches. 
• Computer literate, i.e. Word, Outlook, Excel, databases. 
• Willingness to learn and play a role in the development of the Trusts & Foundations team. 
• Enterprising and creative, with drive and initiative to implement ideas. 

Knowledge, experience, and qualifications: 

• Significant fundraising experience, including successful proposal writing, or transferable income-generation experience. 
• Experience of undertaking large-scale projects. 
• Experience of bringing together different stakeholders to achieve results. 
• Experience of working to tight deadlines. 
• Experience of working with Trusts and Foundations within fundraising. 
• Experience of fundraising five and six figure (or higher) donations. 
• Knowledge of Raiser’s Edge or other similar fundraising database. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

About the role:

Our Camden Housing First and Health team is offering an exciting apprenticeship that places you at the centre of meaningful change for people experiencing homelessness in London. As a Health and Wellbeing Apprentice, you will work closely with our dedicated health leads to support residents who face barriers in accessing care, helping them take positive steps towards healthier and more independent lives. Whether it’s accompanying clients to appointments, recording important data, assisting with administrative tasks, or helping to deliver creative and engaging health events, you’ll play a hands on role in breaking down obstacles and opening doors to better health and wellbeing. Every day, you will see the direct impact of your support as trust builds, confidence grows, and individuals begin to achieve improvements in their physical health that once felt out of reach.

This opportunity is also about your own growth and development. Alongside your day to day work, you will dedicate one day each week to completing the Level 3 Community Health and Wellbeing Worker apprenticeship with Impact Futures, gaining knowledge and skills that will serve as a strong foundation for your career. Over 16 months, you will not only learn how to apply a psychologically informed approach to your practice, but also develop the expertise and confidence needed to thrive within Single Homeless Project 9SHP) and in the wider health and social care sector. By joining us, you are not just stepping into a role; you are beginning a journey that can shape a long term career, while making a lasting difference to the lives of homeless Londoners and the communities we serve.

*To be eligible for this role, candidates must have a connection to Camden, through living, working, studying, or having family or community ties, and those with lived experience are especially encouraged to apply.

About you:

• Ability to find ways to engage and develop relationships with clients.
• Commitment to ongoing personal and professional learning.  
• Passion for addressing health exclusion.
• Willingness to work as part of a diverse professional team.
• Willingness to learn IT systems and complete admin.
• Reliable and organised person.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 28th September at midnight

Interview date: Tuesday 7th and Wednesday 8th October at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.