Service manager jobs

Location:Tanzania/Zambia/KenyaContract: Three-year fixed term contract (renewable) Salary:Local Terms and Conditions apply Hours:Full time, 35 hours per week

 

About the role

Sightsavers’ Global technical team are looking to recruit a Global Technical Lead, Eye Health ECSA to join their team. This role is available in either Tanzania, Zambia or Kenya.

The post-holder will work closely with the Technical Director, Eye Health & URE to ensure technical leadership is provided in eye health at the programmatic level. They will ensure Sightsavers’ projects in eye health are conceptualised, designed, and implemented as aligned with thematic and programme strategy. This role offers regional and international travel throughout the tenure.

If you have experience in a similar level role, then this could be a great career step for you to consider.

Key accountabilities but not limited to:

• Providing technical leadership and expertise in eye health to guide successful development and delivery of initiatives and programmes within the portfolio.
• Strengthening the global programme portfolio through technical leadership and expertise in proposal development for restricted and unrestricted funding.
• Pioneering new strategic initiatives and innovative approaches, notably in cross-cutting priority areas such as climate action and gender responsiveness.
• Contributing to research, innovation, policy, advocacy and communications agendas. Collaborating with internal and external stakeholders.
• Representing Sightsavers at national, regional and international professional and sector specific forums/meetings

 

Knowledge, skills and experience as Global Technical Lead, Eye Health

Essential:

• Significant experience in leading and developing programmes in eye health.
• Experience of working with national government and international institutions such as the WHO and other International Development Organisations (INGDOs)
• A Professional qualification in a relevant field, such as ophthalmology, optometry, public health 
• Postgraduate qualification (minimum Masters or equivalent experience) in a relevant field, such as public health, health service management, low vision/rehabilitation, international development
• Knowledge of current issues and best practices in eye health
• Fluent in written and spoken English
• Good French and Portuguese are advantageous
• Strong leadership, influencing and networking
• Strong ability to develop and adapt programming guidance tools and other resources materials
• An understanding of and commitment to equality of opportunity for people with disabilities
• Able to travel between 12 to 16 weeks a year (regional and international)

The Global Technical Lead, Eye Health is a highly varied and involved role, please read the full job description for more information.

We intend to conduct virtual interviews lasting up to 45 minutes from Monday 8 December 2025 onwards. Successful candidates at this stage will be invited to a final interview lasting up to one hour with a short presentation forming part of the process.

The deadline to complete your application is Friday 21 November 2025 GMT UK.

To apply please simply click on the link provided and answer the required qualifying questions. We are particularly interested in your motivations for applying.

As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work.

Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

The Supporter Retention Manager will be responsible for designing and delivering strategies that build supporter loyalty, increase lifetime value, and enhance the overall supporter experience. The role ensures that every supporter feels valued, engaged, and motivated to continue and grow their commitment to the organisation. Working in the Individual Giving Team, and in close partnership with the Marketing team, the postholder will deliver impactful stewardship campaigns, tailored supporter journeys, and creative engagement initiatives that maximise retention and enhance supporter experience. 

Leeds University Union
 
HR Manager
Salary: £37,505 per annum (with further increment rises available per annum)
Working pattern: 5 days per week (36.5hrs)
Location: Leeds. Hybrid working is available but a regular presence (3 days in the office) is essential. 
Contract: Permanent 
 
Atkinson HR is proud to be partnering with Leeds University Union (LUU) to recruit their new HR Manager, a vital role leading HR operations and supporting the wider People & Culture strategy.
 
About Leeds University Union
 
Leeds University Union (LUU) is an independent education charity led by, and for, students. 
 
LUU is central to the University experience and works to support all aspects of student life for their 39,000 students studying at the University of Leeds. Located in a vibrant city, LUU is an ambitious and diverse organisation, committed to supporting every student at the University of Leeds in achieving personal success.
 
LUU support students through a variety of services including academic representation, campaigns on issues that matter to them, wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a variety of eating and drinking venues for everyone to enjoy.
 
About the role
 
As HR Manager at Leeds University Union (LUU), you’ll lead the delivery of high-quality HR operations that support our people and drive our organisational goals. From recruitment and onboarding to payroll, systems, and compliance, you’ll ensure our HR services are efficient, inclusive, and aligned with LUU’s values.
 
Working closely with the Director of People & Culture, you’ll manage and develop a talented HR team, providing expert guidance across all areas of people practice. You’ll play a key role in shaping how we deliver HR, including supporting new systems and process improvements, while building strong relationships across the organisation to help our managers and teams thrive.
 
The successful candidate won’t necessarily need to come from the Higher Education sector, will need to demonstrate a strong track record in building high-performing teams, delivering projects, and championing inclusivity.
 
How to Apply
 
Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.
For an informal conversation about the role and the application process, please contact our recruitment partners at Atkinson HR Consulting.
 
Key Dates
Closing date: 24^th November 2025, 9.00am
Interviews (In-person in Leeds): 8^th December
 
REF-224 898

Career Connect is a large national Charity, listed in the top 100 Best Companies to work for. They are committed to supporting young people and adults to realise their potential and their mission is to drive social mobility by enabling more people to access and succeed in education, training and employment. 
 
Director of Operations – Justice Services  
Salary: Circa £60,000 
Hybrid working with 2 days a week minimum in the Liverpool office and Flexi time 
25 days Holiday increasing with Service 
 
It’s an exciting time to join Career Connect, as the organisation seeks to appoint a strategic and visionary Director of Operations – Justice Services. Sitting as a key member of the Senior Leadership Team, this role carries responsibility for a diverse and high-impact portfolio of business operations. 

The Director will lead, and shape Career Connects Justice Services, driving sustainable growth and ensuring the effective delivery of contracts across the portfolio. You will cultivate strategic partnerships that support the organisation’s performance and financial objectives, embed a culture of quality and continuous improvement, and oversee contract performance through robust monitoring and evaluation frameworks. In addition, you will provide strong commercial and operational leadership, ensuring the efficient management of budgets, resources, and teams. 

We are seeking an individual with a proven record of strategic and operational leadership, encompassing both service delivery and financial management, ideally within the criminal justice or a related sector. Above all, you will bring exceptional stakeholder management and collaboration skills, coupled with a genuine commitment to empowering people to achieve their potential. 

Although based in the Liverpool office, this role involves travel in the North-West and nationally.  
 
To learn more about this unique and exciting opportunity, please visit the Prospectus website.
 
Deadline for applications: 9th November, Midnight 
Interviews with Prospectus: 17th -19th November 
Interviews with Career Connect:
1st Stage via Teams – 1st-3rd December
2nd Stage in person – 10th & 12th December
 
To arrange a confidential discussion about the role, please email our retained partners Jane Ray or Tammy Stewart at Prospectus.

Career Connect are committed to achieve greater diversity among its workforce, and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability. They are a disability confident employer and proud to be recognised as an Investor in Diversity.

If you'd like this document in an alternative format, please contact Prospectus.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

 About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across South East London, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures initiative —helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
• Passionate about education, social mobility, and giving every young person a chance to shine
• A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
• Organised and able to juggle multiple projects (with a great sense of humour!)
• Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering

 Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation
• Deliver and support the rollout of YE programmes in schools and other settings
• Recruit, train and support volunteers—making sure they feel valued and inspired
• Work with your regional team to meet shared goals and celebrate local impact
• Help secure local funding by supporting fundraising efforts and managing project deliverables
• Support the planning of events, trade fairs and celebrations for young people
• Keep accurate records, track impact, and make sure safeguarding is front and centre

A few practical things:

• This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential)
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times
• Expect to be on your feet during some events or sessions—it’s all part of the fun!

 Safeguarding Young People

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.

How to Apply

If you’re ready to help shape the futures of young people across South East London, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 16 November 2025. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

Harris Hill is delighted to be partnering with The Insurance Charity in their search for an experienced and compassionate Senior Grants and Services Caseworker.

Location: Central London (4 days office /1 day remote after probation)

Salary: £40,000–£42,000 per annum

Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance

The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

 In this pivotal role, you will:

• Assess and manage applications for financial and practical assistance.
• Provide personalised advice on benefits, housing, debt, and related issues.
• Recommend appropriate grants and ongoing support for individuals and families.
• Oversee the volunteer visitor network, ensuring beneficiaries receive the best possible service.
• Work closely with the Director of Welfare and Grants to develop partnerships with other organisations and enhance services.
• Line manage the Welfare Administration Assistant and contribute to continuous improvement in processes and policies.

Every day, you’ll make a tangible difference to someone’s life — helping people find solutions, regain independence, and move forward positively.

You’ll bring:

• Experience in grant making to individuals in hardship.
• Up-to-date knowledge of UK benefits and welfare systems.
• Strong understanding of financial hardship issues and the organisations that can help address them.
• Excellent interpersonal and written communication skills — empathetic, clear, and professional.
• Strong data analysis and digital skills, including experience with case management systems and MS Office.
• The ability to manage a complex caseload with compassion, attention to detail, and fairness.
• A collaborative, proactive approach — you enjoy being part of a small, supportive team where everyone contributes.

 Experience in line management, partnership development, or programme management is desirable but not essential.

 If you’re an experienced caseworker who combines empathy with sound judgment and wants to use your skills to make a real impact, we’d love to hear from you.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

Please note this a remote role with regular travel across Manchester, Lancashire and Cumbria

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent Basis.

As a Store Manager you will manage the day to day running of our Kirkby Stephen Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: 14 Market Street, Kirkby Stephen, Cumbria, CA17 4QS

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.

Parking is available behind the shop and there is also a free car park nearby to the store.

Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

People and Culture Administrator

Do you have excellent administrative and communication skills? Enjoy working with a wide variety of people? 

• Permanent, part-time 28 hours per week

• Hybrid working – forty per cent office presence at CMS House, Oxford

• Starting salary £21,988  (£27,485 per annum full time equivalent) depending on experience, with a generous pension contribution: up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

 We welcome applications from everyone. We particularly welcome applications from women and individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

Your role is to provide vital administrative support to the people and culture team, specifically relating to HR, which includes recruitment, onboarding and contract administration. In so doing, you’ll contribute to the development and maintenance of a climate of collaborative relationships between staff at all levels, and the attraction, retention and development of employees working to fulfil CMS’ mission.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven administrative experience and enjoy working with a wide range of people. You will have excellent communication skills, plus scheduling and organisational skills, and enjoy a variety of responsibilities within the role. Experience within an HR setting would be an advantage. 

You will need to be in sympathy with the aims and values of Church Mission Society.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 16 November 2025

Interviews are planned to be held on Thursday 27 November 2025 at CMS House, Oxford.

To apply

Please send your application form and CV via website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

The Vacancy

Job Title: Store Manager

Location: Ashford (Brookfield Court)

Salary: £24,765.00

Weekly Hours: 37.5

Reference: YMC1138073

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Ashford (Brookfield Court) store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

PAC-UK Adoption Support Worker

Service: PAC-UK

Location: Hybrid with travel across Yorkshire  

Hours: 37 hours per week (full-time)

Salary: £32,635 - £36,158 FTE per annum

Contract type:  Permanent

Are you a skilled practitioner with excellent communication skills? Are you solution focused and passionate about making a difference? If so, Family Action has an exciting opportunity and would love to hear from you.

Who we are

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community-based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

About the service

Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their records and receive an intermediary service and be supported through a reunion. Birth families are supported at the time of losing children to adoption, helped to stay in touch through letterbox and can potentially also have an intermediary service towards reunion.

Your skills

We are looking for a Social Worker or Counsellor, who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in North and West Yorkshire.

You will be a dedicated and enthusiastic professional who is committed to improving the outcomes for adoptive and birth families, adopted adults and relatives. You will also have strong verbal and written communications skills and be able to deliver the service to a high standard.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Sunday 16th November 2025

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

 

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're seeking a part time Scheme Manager to join our Specialist Housing team!

Scheme Manager (Part Time)
Salary: £9,232.79 per annum actual (£26,929 per annum FTE)
Hours: 12 hours per week
Contract: Permanent
Based: Oswestry Road, Ellesmere, Shropshire, SY12 0BY

Our places are leasehold schemes where residents live independently and Midland Heart manage housing/property related services.

As a Scheme Manager, you'll be responsible for the day-to-day management of Oswestry Road, a leasehold Retirement Living Scheme for over 55s comprising of 26 bungalows residing in the picturesque town of Ellesmere, Shropshire.

As a Scheme Manager, your responsibilities include, but are not limited to:

• Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
• Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.

This is a part time role, working 12 hours per week over a minimum of 2 days between 9am-5pm, Monday to Friday. We're happy to discuss the days of work / specific hours with the successful candidate to ensure it works for all.

This is an ideal opportunity for someone looking to top up their income or if you're seeking a new role that can work around your personal life.

Our ideal candidate? We're looking for a person who is able to engage and communicate with a variety of people, including residents, contractors and colleagues, who is passionate about delivering a brilliant service. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Practical IT skills, including Microsoft Office and in-house systems.
• Level 3 Housing Management qualification or the willingness to work towards one.

Our residents value face-to-face interaction and so the successful candidate will be based on site at Oswestry Road.

There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 16 November 2025

Interested?

Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Leeds Citizens Advice & Law Centre works for a fairer society by helping people to resolve financial, housing, employment and other legal issues through telephone, online and face to face advice services. We are seeking an HR Manager to join our team who has the skills, experience and confidence to lead on employee relations matters and HR initiatives.

The HR Manager will work closely with other managers and support them in the application of policies and procedures, providing expert advice on employment relations matters. They will also play a lead role in the development of initiatives that promote inclusivity, high performance and wellbeing across the organisation.

We’re looking for candidates with expert knowledge of employment law and the confidence and ability to to lead on HR matters. Experience in a People/HR Management role is essential and an understanding of working in the not-for-profit sector would be advantageous.

Leeds Citizens Advice & Law Centre offers excellent terms and conditions including: 25 days annual leave + bank holidays; flexible and hybrid working arrangements; 6.5% pension contribution and wellbeing support.

Application procedure

Further details and application packs for the above post can be found on our website via the apply button.

Closing date for applications: 19 November 2025, midday
Interviews: 26 November 2025

Leeds Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination.