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Oakleaf Enterprise, Guildford, Surrey (On-site)
£32,500 - £35,000 per year
Posted 5 days ago Apply Now
Closing in 6 days
The Christie Charity, Withington (Hybrid)
£48,455 per year
We are looking for an experience Trusts and Foundations Manager!
Posted 1 week ago Apply Now
Closing in 4 days
International Health Partners, Holborn (Hybrid)
£39,000 - £46,000 per year (pro-rata) dependent on experience
We are seeking an experienced charity Finance Manager to join our team with excellent finance skills and strong organisational capabilities
Posted 1 week ago Apply Now
Closing in 6 days
Kids, Bracknell, Berkshire (On-site)
£31,000 per year
Passionate Service Manager wanted to lead and shape SEND services, making a real impact on children's lives.
Posted 1 week ago
Closing in 5 days
Coventry Boys & Girls Club, Coventry (On-site)
£41,000 - £43,000 per year
We are looking for a Centre Manager to play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club
Posted 5 days ago Apply Now
Freedom from Torture, Multiple Locations (Hybrid)
£49,147 - £57,010 per annum
Posted 1 week ago
Yorkshire Cancer Research, Harrogate (On-site)
£24,242.40 (pro-rated to £9,828.00) per year
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Breaking Barriers, Multiple Locations (Hybrid)
£39,000 – £42,000 (London) and £38,000 - £41,000 (outside of London)
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Art UK, Remote
£38,000 per annum (pro rata)
Passionate about making art accessible? Believe in digital engagement? Join us as a Philanthropy Manager in our friendly, dedicated team.
Posted 1 week ago
Action for Refugees in Lewisham, London (On-site)
£43,785 - £47,082 per year
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Page 2 of 10
Guildford, Surrey (On-site)
£32,500 - £35,000 per year
Full-time
Permanent

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Job description

This is an interesting and stimulating opportunity to play a crucial role leading our client services team. The post holder will be responsible for overseeing all client facing activities, using their skills and experience to guide and support those delivering front line services. The creation and maintenance of an atmosphere of acceptance, empathy and empowerment are crucial. Thereby, improving the lives of all we work with.

The Client Services department encompasses our Employment Project, Counselling Service, a wide range of Wellbeing Activities, Bridge the Gap and a Safe Haven facility.

Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package. 

Main duties & responsibilities

1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.

2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.

3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.

4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being hands on and supporting with key components of the role such as client reviews and engagement when demand requires.

5. Work closely with statutory providers and VCSE organisations to ensure service delivery and cohesive management of staff.

6. Assist with negotiations at all levels from venue hire to major funders in the development and provision of client facing activities.

7. Provide ad-hoc, on call, operational and clinical support to staff working out of hours.

8. Ensure reporting is completed on time and accurately to the Chief Executive, key funders and Statutory partners.

9. Maintain an awareness and in-depth working knowledge of challenges faced by Oakleaf clients’. Maintaining good working relationships clients and volunteers, ensuring Oakleaf services are in response to their needs.

10. Work closely with fundraising team to develop new services and regularly review and report on existing projects.

11. Maintain an awareness of project end dates and work with the senior management team to create a realistic, achievable and sustainable plans.

12. Ensure the client database is kept up to date and is regularly reviewed and adapted in line with different projects.

13. Work within the senior management team and play a strategic part in ensuring organisation wide decisions are in Clients best interests.

14. Work with accounts to ensure budgets are recorded accurately, all invoices are accurate and assigned to the correct funding stream.

Other

1. Attend fundraising & charity events as required.

2. Ensure the organisations confidentiality procedures are adhered to.

3. Ensure maintenance of a safe & efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & other Directives

4. Perform any other reasonable duties as may be requested by the CEO.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation & in consultation with the post holder.

Application resources
Application Instructions

In your cover letter please detail your previous relevant experience and awareness of supporting individuals with their Mental Health and Wellbeing.

Posted by
Oakleaf Enterprise View profile Organisation type Registered Charity

Transforming lives through the provision of support, training and wellbeing activities, building new futures with adults managing their mental health

Posted on: 29 September 2025
Closing date: 28 October 2025 at 13:30
Tags: Project Management, Counselling, Employment, Mental Health, Programme Management, Psychology / Therapy, Wellbeing