Supporter Communications Manager Jobs

We're seeking skilled and dedicated individuals to join our team as a Service Manager for services working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 30th June at midnight 

Interview Date: Thursday 11th or Friday 12th July at SHP Head Office 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Do you have a heart for people and processes? Are you an experienced HR professional?   

• Fixed term for 8 months / full-time, 35 hours per week. We would be open to some flexibility on hours worked.

• Hybrid working –up to 60% home working with minimum of 2 days office presence in Oxford.

• Starting salary £44,975-£49,280 with a generous pension contribution: up to 10 per cent employer contribution on annual salary.

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

access to 24/7 employee assistance programme with qualified counsellors

wellbeing coffee mornings

menopause support

up to three volunteer days a year

up to three family emergency leave days a year

retreats and resources for prayer life

We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

The People and Culture Manager post sits is in a People and Learning group which brings together all the people specialisms from across the organisation – UK HR, people in mission support, vocational recruitment, mission learning and organisational development - to ensure maximum coordination and to strengthen a culture of diversity, inclusion, empowerment, learning and collaboration across all our people.

The post holder will have strategic oversight of the HR function in Britain for CMS and to practically provide support and advice to CMS leaders and staff and HR practitioners, so that effective and efficient policies, systems and processes are implemented and embedded across CMS. To contribute to the People & Learning (P&L) group’s work in building a culture that is inclusive, empowering, collaborative and always learning across all of our people.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven HR experience at manager or advisor level in business, public or not-for-profit sectors, proven recruitment and employee relations experience. You will be a confident and effective communicator with a big picture overview with an eye for details.

It is also a requirement for this post holder to be a committed and practicing Christian and committed to the values and aims of CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. 

Closing date

We must get your application by midnight on Sunday 23 June 2024.

Interviews are planned to be held on Tuesday 2 July 2024 at CMS House, Oxford.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

ID: 1223 Facilities Manager Central, Facilities Department

Salary: Starting at £33,580 FTE per annum to £35,445 FTE per annum, Grade 3 point 26-28 - pro-rata for part-time hours

Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.

Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the first 12 months after the role begins, travel to properties based in the above listed regions will be required several times per week.  After this period of time, we are open to this role being home-based or hybrid working with occasional ongoing travel required. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the services across England. 

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager?  If so, we want to hear from you!

Working closely with the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and the implementation of Health and Safety and Environmental Management in Family Action’s Central region (approx. 40 sites).  You will support with our assets across the whole of the charity, including supervising some external contractors.  You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines. And you will be comfortable working in a small team environment where priorities can change at short notice. 

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:

· Conduct Health and Safety site audits to a schedule across Family Action’s Central region.

· Support responsible managers with risk assessments across Family Action’s Central region.

· Support and give advice to local management teams regarding their Health & Safety system, through regular meetings and tickets raised within the Facilities helpdesk.

· To work closely with the Head of Facilities to develop corporate services for Family Action’s Central region sites.

· Help develop the Facilities departments’ JWA (SLA) and ensure they are consistently applied and regional measurables are reported to the Head of Facilities.

· Assist local management teams with planning and undertaking repairs and refurbishment as well as the day-to-day maintenance of Family Action assets (properties and equipment) in conjunction with the relevant budget holders and landlords.

· Monitor and respond to tickets raised within the Facilities helpdesk system (SalesForce), as well as all relevant emails sent to the Facilities mailboxes.

· Collaborate with stakeholders and suppliers, including the engagement of new suppliers and nurturing of existing relationships through meetings and KPIs.

Main Requirements (for details check the job description and person specification):

· Member of IWFM to at minimum at Affiliate level (or equivalent).

· Trained to IOSH Managing Safely Level.

· Good working knowledge of standards and legislation applicable to Facilities Management.

· Experience of delivering site relocation and mobilisation projects.

· A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.

· Experience of setting up new properties, developing systems, and manging projects.

· Experience with Office 365, One Drive, Outlook, Word, and Excel.

· Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.

· Experience of working within a team providing a service to others.

· To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

· A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.

· To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

· To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

· To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.

Benefits:

· an annual paid leave of 30 working days plus bank holidays.

· up to 6% matched-pension contributions.

· flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.

· enhanced paid sick leave and paid family leave provisions.

· eye care and winter flu jabs vouchers.

· cycle to work scheme.

· investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

· Closing Date : Monday 17th June 2024 at 23:59 (midnight)

Virtual interviews are scheduled to take place from w/c 24th of June, with slots throughout the working day and early/late slots available.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: email address can be found on the Family Action job advert attachment.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

 *Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Could you be New Writing North’s next Senior Marketing and Communications Manager? After 10 years, our current postholder is leaving for new adventures and their departure has created an opening. We seek a full-time Senior Marketing and Communications Manager to join our small, busy and creative team at NWN. This is a great opportunity for someone with at least three years’ experience in a similar role, who has an interest in contemporary literature and is looking to develop their career in the creative industries. It’s an exciting time to join the organisation as we develop new audiences and work towards creating a Centre for Writing and Publishing in Newcastle upon Tyne.

This role is central to NWN providing marketing support across all of New Writing North’s varied programme, including international literary prizes, young writers’ groups, and festivals and events. You will also shape the marketing and communications and audience development strategic plans and, will work closely with colleagues from different programme teams developing relationships with audiences and stakeholders online. The ideal candidate will have expertise in marketing and communications, and especially digital marketing and its potential for developing audiences. You will be a creative self-starter with a willingness to engage with audiences and to devise, test and evaluate new marketing initiatives.

BEO is an independent national Black civil rights and campaigning charity created to dismantle systemic racism in Britain, drive generational change and deliver better lived experiences for Black people across the country. We are ready for a generational shift and will strive tirelessly to dismantle systemic racism and make the UK a better, fairer country for Black people.

We are looking for someone who is passionate about driving forward anti racist change and who has developed similar frameworks. You will have strong EDI, anti-racist and intersectional experience of successfully influencing change to improve the experience of minority groups in an organisation.

This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, HR policies, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity. The successful candidate will have experience of providing strategic operational advice and guidance on EDI to employers at all levels of their organisation. You may be working as a consultant in the space already or be an in-house specialist.

In return we offer flexible working, a generous employee benefits package, a friendly supportive team and the chance to be part of a charity focussed on dismantling systemic racism experienced by Black people in the UK.

Age UK is currently looking to hire a Poverty, Income and Work Policy Manager within our Influencing division on a permanent basis.

If you are seeking a rewarding role and have a passion for policy, then this may be the opportunity for you. This role has responsibility for developing Age UK's work in a variety of domains focussed on reducing poverty in later life for older people. A particular focus will be State Pensions, Social Security Benefits and the UK labour market for older people.

As a Policy Manager you will analyse public policy to make recommendations to central government, regulators and professional bodies whilst collaborating with our wider influencing teams to ensure we help older people become more financially secure in future.

This exciting opportunity would suit someone with a good understanding of the policy making system and strong proficiency in verbal and written communication.

This position offers hybrid working between home and our central London office. Currently our Policy team attend the office weekly on Wednesday's.

Internal job grade - 5L

Must haves:

* Excellent skills in policy analysis with a focus on robust evidence, understanding political and policy contexts, and finding solutions.
* Good numeracy skills, in particular analysing data to create and reinforce arguments for change.
* Excellent written communication skills with the ability to present complex issues in a persuasive accessible style to a range of different audiences.
* Good oral advocacy skills and ability to build influential relationships.
* A proactive and flexible approach, identifying and taking forward opportunities, shaping ideas, and developing partnerships.
* The ability to project manage complex influencing activities alone or with colleagues, and to manage a complex workload, set priorities and meet tight deadlines.
* The ability to assimilate new policy issues/ areas quickly, make connections between different policy areas, and initiate and frame new policy agendas.
* The skills to support and challenge internal colleagues, with self-confidence and a commitment to helping others meet shared goals

Great to Haves:
* Experience of the subject area and/or older people's issues.
* Stakeholder management.
* Advocating for policy solutions to either politicians, civil servants, regulators.
* Talking to the media and/or public speaking

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The job is flexible, although the post holder will be expected to come to the London office at least once a week, usually on a Wednesday, and have the flexibility to attend key meetings and events in London at other times (and occasionally travel in the UK).

Occasional line management, on a temporary or permanent basis of other Policy team members as required by the Head of Policy.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are delighted to be working with a wonderful children’s charity to recruit a temporary Supporter Services temp for an initial period of 2 weeks but with the potential to extend.

Reporting to the Individual Giving Manager, you will be responsible for supporting the team in the data input of gift aid declarations and general data updates:

Key responsibilities will include:

• Data entry into the fundraising system
• Scanning documents and uploading to fundraising database
• General filing and gift aid housekeeping

Key skills/experience required:  

• Excellent Database skills
• Excellent knowledge of word, excel and PowerPoint
• Excellent communication skills, written and verbal
• Excellent time management and organisational skills with good attention to detail

Please note that this role is office based 5 days per week. The organisation is located in south west London.

We are looking to move quickly with this role so please apply without delay.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?

We are seeking an enthusiastic, flexible and organised Communications Lead to join our existing Communications team and support our communications and engagement.

The Communications Lead will provide leadership and guidance with the planning, delivery and monitoring of Action Hampshire’s communication activities. This role will act as a key member of our communications team, providing coaching support to the Communications Officer and Communications Administrator. This is a multi-faceted role, with opportunity to grow and develop. You’ll work across the organisation, involved in many different projects and collaborating with colleagues across the team.

We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve implementing our Comms strategy and efficiently monitoring and making steps to improve our audience reach through our comms channels (including social media, email marketing, website and media contacts).

Key tasks include:

• To maintain and implement a communications strategy which supports Action Hampshire’s strategic plan and continue identifying opportunities to strengthen Action Hampshire’s brand awareness, reach and presence
• To provide support to the team enabling the delivery of high quality, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
• To provide senior communications advice and coaching support to the Communications Officer and Communications Administrator
• Track, monitor and report on digital activity to measure impact and maximise effectiveness of Action Hampshire's reach and engagement
• Work collaboratively with colleagues across the organisation and build relationships with our members and users

This is a very specific 6-9m post to support the growth of Crustacean Compassion. We are a not-for-profit animal welfare organisation which campaigns for the humane treatment of decapod crustaceans such as lobsters, crabs, prawns, and langoustines, based on the scientific evidence of their sentience. Our campaign work was responsible for the ground-breaking inclusion of decapod crustaceans in the recent Animal Sentience Act of 2022, a move which has opened more opportunities to influence change.

Despite our small size we are well-respected for our reasoned, determined, and creative approach. We have received significant public and political attention which has prompted widespread media coverage, and we are the leading organisation focused on this issue. This role offers an opportunity to join a friendly, supportive, and committed team in an award-winning organisation that is making a significant difference to the lives of millions of animals.

Purpose

Reporting to the CEO, the Fundraising Support Manager will support the Fundraising Manager in the fundraising efforts of Crustacean Compassion. This will be  role building on two specific areas of work already undertaken, specifically reviewing, and supporting major donors’ proposals, and developing the supporter journey and engagement process.

The applicant will need to have an active knowledge and warm contacts with potential funders, be able to prepare and create proposals immediately as well as use CRM or external screening sources to identify and communicate with potential major donors. They will have expertise across a variety of revenue streams and will have the support of our Campaigns team to develop engaging funding bids designed to create a supporter journey and long-term engagement.

This role will require a substantial amount of proactive independent working, along with close teamwork.

Responsibilities

Priority will be given to applicants with skills to work quickly and actively in the above  primary areas achieving set income targets, developing ways to maximise unrestricted income.

General Duties

• Implement the execution of the fundraising strategy to lead income streams, delivering growth in restricted and unrestricted income whilst engaging supporter journeys to active givers.
• Work effectively with our Fundraising Manager and CEO to identify, map, and develop a network of potential donors, and unlock opportunities which can help secure the future of Crustacean Compassion and aid it to deliver its mission.
• Ensure all fundraising initiatives are planned, delivered, monitored, and evaluated effectively as part of a quarterly activity plan recognising external funding cycles.
• Review the organisation’s CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of donor identification, effective stewardship, fundraising, donor communications, and supporter journey development.
• Co-ordinate effective systems for identifying, cultivating, and maintaining supporters to potential donors and relationships.
• Assist in the development, monitoring and management of Fundraising budgets and forecasts.
• Develop and update organisational Fundraising policies and procedures as necessary in line with any changes in data protection legislation and recommendations from the Fundraising Regulator

Major Donor Fundraising

• Review the current CRM to identify potential donors and work to lead and implement maximise income from major donors.
• Explore other wealth screening options to identify potential donors.
• Introduce your own warm contacts and knowledge of the animal welfare/effective altruism field to support income from individual major donors.
• Working closely with the Fundraising Manager and CEO, oversee the development of individual major donor relationships, and personally manage a portfolio of prospects and donors, as well as advising and supporting the CEO to do so.
• Monitor and support the ongoing recruitment, engagement, and development of high-profile supporter relationships.
• Develop and manage a rolling stewardship and engagement programme, including the use of online and in-person events where budget allows.
• Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising.

Individual Giving and Community Fundraising

• Review and develop the current supporter journey to lead a regular giving strategy, maximising unrestricted income and supporting donor uplift.
• Develop and implement a stewardship programme through the CRM database.
• With input from the wider team, develop and manage engaging appeals to be run alongside key campaign actions, monitoring their success, and updating activities where necessary, and evaluating performance to inform future appeal plans.
• Ensure that the organisational CRM database usage is optimised to facilitate individual giving and community fundraising.

Person specification

Essential

• At least five years of experience working in fundraising, with a proven track record of securing five to six figure gifts ideally in the Animal Welfare field.
• Experience in developing non-profit fundraising strategies, particularly for Major Donors and in developing a supporter journey.
• Evident track record of successfully meeting and exceeding fundraising targets.
• Knowledge and understanding of fundraising, including research sources and funding criteria.
• Evidence of developing successful fundraising applications to institutional and individual grant funders, especially within the Effective Altruism community.
• Demonstrably skilled and experienced in networking to build relationships, as well as able to build strong and lasting relationships with key stakeholders.
• Advanced prospect researching skills.
• Outstanding written communication skills, including the ability to write engaging copy which presents Crustacean Compassion as an appealing partner for donors.
• Excellent negotiating, diplomacy, and people skills.
• Able to demonstrate a commitment and sensitivity to the aims and objectives of Crustacean Compassion.
• Comfortable working in a small team, liaising effectively with colleagues to drive income alongside campaign objectives.
• Strong financial management and budgeting skills.
• Knowledge of Fundraising Regulator guidelines.
• Strong understanding of UK GDPR and data protection.
• Experience in the effective use of a CRM database.
• Able to work effectively remotely, both independently and as part of a team.

Desirable

• Experience in working for animal welfare organisations.
• An interest in marine animal welfare
•  A Fundraising Diploma or professional qualification is advantageous but will not outweigh experience.

Please note that the job description is not an exhaustive list of duties and duties may be changed in line with business needs.

Spectra are a lived experience organisation working with socially excluded and marginalised communities to support access to appropriate health, wellbeing services.

We offer evidence-based, inclusive, accessible, knowledgeable and quality services which are non-judgemental and delivered by lived experience peers. 

Spectra are looking for an experienced Therapeutic Services Manager and Clinical Lead to lead, develop, coordinate, and represent Spectra’s counselling services internally and externally at Senior Management level. You will ensure delivery of consistent, high-quality counselling across all of Spectra’s teams (Young People, Sexual health, Trans and Non-binary (TNB) people), supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with ethical guidelines and Spectra’s protocols.  You will also conduct some clinical assessments and provide some weekly 1-to-1 counselling/group therapy sessions.

You will be confident working with diverse and intersectional groups who face social exclusion and inequalities around access to appropriate health care, wellbeing and holistic support. You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.

£42,000 - £45,000 FTE per annum according to experience, pro rata for 4 days per week (£33,600 to £36,000). Hybrid working (office in Ladbroke Grove) with 25 days holiday and bank holidays (pro rata), plus a pension scheme. 

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers weekdays (Monday – Friday, currently 10am – 4pm).

The aim of this role is to be part of a team providing a comprehensive information, advice and support service to carers in Manchester  

The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice immediately where possible and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

This role is subject to an Enhanced DBS

For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.

Applications for this role close on 28th June 2024

Why work with us?

At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse.  Our teams are passionate about working together to support and empower individuals and their communities.  You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings. 

All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform.  Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.

Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.

Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award.  For a full list of our awards and accreditations, please visit our website. 

How to apply

Applications should be made via the attached Application Form and submitted via email.  Full details can be found on our website.

Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact. 

Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.

As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. The main purpose of this role is to support the Director, Mass Markets UK in generating long-term sustainable growth, maximising net unrestricted revenue and developing a supporter-centric fundraising model. 

As the Senior Acquisition Marketing Manager, you will be responsible for developing and leading the Acquisition strategy and programme across cause and prize-led programmes, supported by a team of three. You will be responsible for significantly growing the supporter base and meeting income targets by optimising our multi-channel cash and regular giving programmes and expanding into new products, channels and audiences. You will respond to emergency appeals led by IRC, and as a member of the Disasters Emergency Committee, ensuring speed to market and maximum net revenue are prioritised at all times.

You will be joining a team focused on excellence and growth, with significant opportunity to lead on change and drive impact.

Scope and Authority

Authority:

The post holder will have the authority to make decisions regarding acquisition operations and to make decisions and recommendations regarding strategy and long-term financial planning alongside the Director, Mass Markets UK.

Responsibility for Resources:

This position will manage and develop 3 team members, with plans to expand the team over the remaining years of the strategic plan. This position will also manage agency relationships and consultants. The post holder will be accountable for a substantial income and expenditure budget.

Key Working Relationships

Internal:

· Director, Mass Markets UK

· Senior Retention Marketing Manager

· Mass Market Global Support (Digital and Offline Acquisition)

· Data and Analytics

· Corporate Finance and Financial Planning and Analysis (FP&A)

· Gift Processing

· Comms, Digital Engagement and Creative Studio teams

· Mass Market equivalents in other markets e.g., Sweden

· Marketing Technology, Systems & Platforms teams

External:

· Fundraising consultants, agencies, and other key suppliers

KEY ACCOUNTABILITIES

Strategy and programme development (50%)

• In consultation with Director of Mass Markets, UK, lead on the development, implementation and monitoring of the UK Acquisition strategy and operational plan

· Maintain and develop a monitoring and reporting framework for acquisition activity and associated KPIs that show the performance of the acquisition strategy

• Oversee donor acquisition and revenue activities across cash, regular giving, lead gen, lottery and the mid-level portfolio

· Deliver emergency appeals both as IRC and as a member of the Disasters Emergency Committee, review and develop processes and collaborate with other departments and the DEC to ensure speed to market and maximum net revenue during activation

· Continuously assess and improve our core business and work to diversify our channel and product mix, alongside exploration of audience profiles that enable us to reach new segments of the UK public with meaningful propositions and messaging

• Be accountable for activity being produced on time, in budget and within departmental strategic objectives
• Work closely with equivalent teams in other national markets (i.e. Germany, Sweden, US, South Korea) and central support teams to ensure all engagement is coordinated, and where appropriate, synchronised.

Budgeting and planning (20%)

· Oversee the acquisition planning and budgeting process, ensuring all activity and project work is aligned with UK Mass Markets strategic objectives, is created in conjunction with Retention priorities and is balanced against team and organisational resources

· Propose investment / disinvestment where appropriate, and advise the Director of Mass Markets UK on additional long-term and short-term investment opportunities

· Balance in-year net income opportunities against multi-year investments, ensuring plans balance new donor targets with revenue generation

· Monitor the effectiveness of activities on an ongoing basis and take contingency action as appropriate to achieve monthly net income targets and return on investment

· Oversee income and expenditure tracking and manage the reconciliation and monthly variance reporting, providing commentary to the Director, Mass Markets and FP&A colleagues on a regular basis   

Leadership and management (10%)

· Lead and develop the Acquisition team, ensuring performance objectives are managed throughout the year and opportunities for development and progression are identified and prioritised

· Be an active part of the UK Mass Markets management team, modelling leadership behaviours and supporting the Director, Mass Markets UK in developing a team culture of high performance, continuous improvement and constructive feedback

· Deputise for the Director, Mass Markets UK as and when required

· Work closely with the Senior Retention Marketing Manager to increase connection across Acquisition and Retention, with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation

· Be the acquisition expert in cross-market working groups and committees

· Manage 3rd party supplier relationships and contracts, ensuring all work carried out is to a high standard and represents good value for money

· Along with the Senior Retention Marketing manager, lead the internal gambling operations committee and be the specialist in gambling legislation and best practice for prize-led products

· Forge excellent relationships across all areas of the IRC to identify opportunities for collaboration where appropriate

· Network and build profile of the IRC-UK Mass Markets team internally and externally, and champion fundraising within the organisation

· Work closely with the creative studio to develop content that actively demonstrates our commitment to diversity, equity and inclusion guidelines and is appropriate for the UK strategy and audience

· Work with digital engagement and communications colleagues to maximise collaboration opportunities

Insight, analysis and data management (10%)

· Ensure all activity and budgetary decision making is insight driven

· Oversee detailed end of campaign reports to ensure all relevant information is documented and used to inform future activity

· Work closely with the data teams and external agencies and services in order to gain a detailed understanding of IRC supporters, both behaviourally and attitudinally, and use this insight to inform targeting and marketing activity

· Maintain an up-to-date knowledge of current GDPR legislation and ensure all acquisition activity is compliant

General (10%)

• Keep up to date with the sector developments and benchmarking in individual giving and digital fundraising to ensure IRC is at the forefront of fundraising developments.

· Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO. Ensure all fundraising and marketing is ethical, effective and supporter centric

· This post may involve some national and international travel, overnight stays and very occasional working outside core office hours

· Undertake any other additional tasks as requested by the Director of Mass Markets

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

• Driven and proactive with a solutions-based attitude and the ability to motivate a team
• Strong interpersonal skills, with the ability to manage, influence and negotiate with stakeholders at all levels

· Detailed understanding of the digital fundraising environment and of managing a face-to-face and other offline channels, including agency management

· Ability to manage sophisticated budgets and performance forecasting models

· Comprehensive understanding and experience of audience segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance

· Commercial mindset, with the ability to set and evaluate short and long-term strategic objectives and pivot based on results

· Numerate with excellent data analysis and interpretation skills

· Excellent organisation and prioritisation skills, especially the ability to manage a complex, varied and substantial team workload

· Detailed understanding of UK gambling legislation and compliance requirements relating to prize-led fundraising

· Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.

· Institute of Fundraising, Cass or comparable qualifications would be an advantage.

Experience:

· Experience of leading a fast-paced, high performing team

· Senior-level experience of leading individual giving programmes, with a proven track record of successfully running a multi-product portfolio (preferably across cause and prize-led products)

· Detailed understanding of UK gambling legislation and compliance requirements relating to prize-led fundraising

· Detailed understanding and management of cash and recurring revenue business models

· Experience of taking new products to market

· Experience and understanding of creative process and relationship with brand identity through different channels and audiences

· Experience working for a centralised, international organisation would be a strong advantage

· Experience using a CRM system.

Skills and Attributes:

· Language Skills: English (fluent). No additional languages are necessary but German or Swedish would be an advantage.