Volunteer Co-Ordinator Jobs

Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).

As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges; 

• You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress. 

• You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families. 

• As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families. 

Essential requirements:

• Experience of supporting children and families; knowledge and understanding of their needs

• Good interpersonal skills and a positive team player

• Knowledge of safeguarding and the ability to supervise befriending volunteers

• A commitment to anti-discriminatory practice

• Ability to work using your own initiative

If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you! 

We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development. 

To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm. 

HSWKCHF is committed to Equality of Opportunity and Diversity. 

An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.

Interviews will be held the week beginning 3rd June in our Westminster office.

Cherry Lodge Cancer Care is an independent charity committed to improving the quality of life for people living with cancer, their carers, family, and friends.

We have an exciting opportunity for you to join us as a Cancer Information Specialist Nurse, and are seeking an experienced, flexible, and dynamic NMC registered nurse to join our team. 

At Cherry Lodge, we work alongside the clinical care of the NHS in an area centred on Barnet and covering much of North London and South Hertfordshire. We are based at the very friendly and welcoming Cherry Lodge Centre, in Union Street, Chipping Barnet. We also have an Outreach Service with an impact across the borough of Barnet, concentrating particularly on providing information and support to members of black and minority ethnic groups. Our Befriending Service provides additional support for people in their own homes.

Job Purpose:

To act as a specialist information resource for the management of people with cancer, their carers, and families.

To co-ordinate, manage and develop the Cherry Lodge Cancer Care (CLCC) information service by providing assessment, information, support and signposting to people visiting and telephoning the centre. Oversight of interventions and therapies delivered, ensuring the person with cancer/carer/family experience of support feels seamless and is transparent.

To work proactively with primary and secondary care and voluntary sector partners to promote Cherry Lodge Cancer Care and build awareness of the support available for people living with and beyond cancer. This will include further developing relationships with local cancer care providers including the North London Hospice and North Central London Cancer Alliance.

Contribute to the coordination of the day-to-day running of therapy and complementary therapies delivered at CLCC,  including mentoring of junior staff and volunteers as necessary. Working in close partnership with the Volunteer Co-ordinator and Befriending Service Lead.

Main Duties and Responsibilities

Information/Service Provision

To ensure people with cancer their carers and families/friends gain access to the information they require by providing the following services:

1. To provide one to one sessions where assessment and planning ensures people are able to discuss all information aspects of their illness (symptom management, treatment, and living with cancer).

2. Provide support, access to therapies and signposting to other local services and support services.

3. Provide appropriate psychological support throughout the cancer diagnosis, treatment and follow up pathway, as appropriate and identified by the person with cancer.

4. Facilitate and support nurse/therapy led groups

5. Act as the person with cancer’s advocate, particularly where informed discussion may affect care management options, by ensuring robust links with secondary care Clinical Specialist Nurses.

6. Deliver support, information, and education to promote self-care following a diagnosis, and reduce risks of future complications. Actively encourage a Health & Wellbeing, enabling approach.

7. Work closely with the Cancer Information Specialist Nurse (Outreach).

8. To maintain a comprehensive, accurate and up to date information resource, including a database of information about local and national services.

9. Maintain professional links and liaise with other units/centres to ensure continuity of care and support for patients throughout their care pathway.

10.  To use communication skills and empathy to impart information at all levels. To work with the Operations Manager to audit the service on a regular basis ensuring that feedback from users of the service is used to develop services further.

11.  Support and participate in service review and ongoing development of nurse/therapy led services.

12.  Ensure clear and concise records are documented ensuring effective communication observing NMC guidance for records and records keeping.

13.  To provide information by telephone and respond to written requests for information.

Managerial and Leadership responsibilities

1. Act as a role model demonstrating high standards of care and providing leadership to all staff in the Cherry Lodge Cancer Care team.

2. Responsibly manage resources utilised within the role.

3. To publicise the facilities and activities of CLCC within the local provider trusts and in the wider community.

4. To ensure all activity delivered at CLCC is recorded on the database and provide regular updates to the Operations Manager and Trustees, helping to identify where there is unmet need in order that new services can be developed/commissioned.

5. To develop policies and procedures to assure the quality of information giving and support, including monitoring and evaluation systems that meet the highest standards, and is in line with activity across the North Central London Cancer Alliance.

6. To contribute to the Charity’s annual and strategic plans by working with the Operational Manager and Trustees to provide data & narrative that will assist in planning future service developments.

Training and Education

1. Support a positive learning environment for all staff – including volunteers.

2. To contribute to CLCC’s education programme by organising talks, seminars and workshops relating to cancer information and support.

3. To lead on the delivery of CLCC’s Induction Day for all staff and volunteers, evaluating its effectiveness by seeking and incorporating participant feedback.

4. Take responsibility for own learning and development needs.

5. Develop and maintain awareness of current local and national guidelines and workstreams which affect cancer information services, sharing a regular update with CLCC staff and Trustees.

6. Participate in regular clinical supervision and have responsibility for maintaining that supervision.

7. Attend management meetings, Trustees meeting and events as appropriate.

8. To understand and comply with all policies at CLCC including (but not exhaustive) Health & Safety, AL/TOIL, sickness reporting and monitoring and GDPR.

Research, Audit & Quality

1. To develop methods of obtaining useful feedback from people with cancer and other users of the service in order to provide high quality and responsive service, and to develop mechanisms to audit the effectiveness of the service.

2. To critically evaluate latest research and audit findings, disseminating these findings into practice in order to develop best practice and helping to support understanding by all (centre users and staff).

Personal Development

1. To maintain own expert level of competence.

2. To maintain current NMC registration by ensuring compliance with the NMC revalidation process.

3. To actively participate in the CLCC appraisal process.

4. To facilitate access to training for all volunteers within the service, working closely with the Volunteer Co-ordinator.

Communication

1. Develop and maintain good channels of communication and openness with colleagues within Cherry Lodge Cancer Care.

2. Ensure effective communication regarding all matters across the service. Be aware that all staff and volunteers represent Cherry Lodge Cancer Care and ensure that your actions always represent Cherry Lodge Cancer Care’s values and beliefs. Keep up to date with Cherry Lodge Cancer Care’s internal communications and share these with junior staff to ensure compliance with current requirements. Foster and encourage a sense of inclusiveness with all members of the charity’s team.

St. John’s church Deptford possesses a unique grade II* listed Binns Organ and a development grant from the National Lottery Heritage Fund (NLHF) for its restoration. 

The Role 

To deliver the Development Phase of the Project to a high standard. You will refine the budget, create the project’s cashflow, revise the project plan and organise procuring of three roles: an Activity Planner, an Evaluator, and a Fundraiser. You will maintain a close overview of the project plan for the Development Phase, compiling NLHF Development Phase final report and evaluation. The role is for a duration of nine months.

Your Qualities 

We are particularly looking for someone with experience of successfully delivering a lottery funded heritage project. 

How to Apply

Applicants successfully shortlisted will be contacted within 5 working days. If you have not heard from us after this time, please assume you have been unsuccessful. We wish you the best of luck in your career search.

For additional information or any questions, please contact: The steering Committee by email. 

Fee £20,000 - £25,000 over 9 months

Location 

Whilst you can work from home some of the time, there is an expectation to attend meetings and engage with the community at St. John’s Deptford in South East London. The Church is close to St. John’s and Lewisham train stations. 

Reports to 

An Organ Restoration Steering group of a Chair, the Organist and one other member. 

 

Closing date: Fri. 31 May 2024

Interview of shortlisted candidates: Thurs. 13 June 2024

We Are Survivors are looking for an individual, who has the passion, motivation, and keen eye for detail to come and join its ever-growing (and utterly amazing) Central Operations Directorate, as our new Admin Co-Ordinator.

For the past 15 years, We Are Survivors has provided survivor-focused therapeutic and advocacy support to male victims/survivors of sexual abuse, rape, and sexual exploitation. More recently, we have been commissioned by NHS England to provide trauma-informed support within each North West prison establishment.

Each of the incredible survivors and individuals that walks through our doors or requests our support, begins their journey by completing a referral, you will help support the processing of these – from referral opening to closure. As well as supporting the Operations Team in the maintenance of high-quality client data and providing other general administrative functions that helps the running of our support services.

In return for your time, experience, and commitment to the organisation, you will receive an annual salary of £24,150; 25 days annual leave (increasing annually by 1 day to max of 30 days) plus bank holidays; birthday leave; company sick pay; monthly supervision; pension contribution; and a range of benefits and training opportunities.

MAIN PURPOSE OF JOB:

 To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of older and/or terminally ill people and their pets. 

To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.

To  raise a computerised record or case to log the call.

To help support the department with any administration process including inputting information on to our database.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES:

i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case. 

ii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.

iii. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

iv. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

Campaigns Co-ordinator  
£28,500 - £29,500 per annum 
35 hours per week  
Permanent role 
Mixed home/office working, c. 1 day per month at our Godalming office, plus a requirement to travel for events  

As the Campaigns Co-ordinator, you'll be at the heart of our mission, driving impactful campaigns that resonate locally, regionally and nationally. You'll work closely with a dedicated team to plan, execute and amplify campaigns that inspire change and challenge the status quo. This role isn't just about managing projects – it's about making a tangible difference for animals and communities across Britain. 

What You'll Do: 

• Assist in devising and implementing campaign plans, ensuring resources are optimised for maximum impact. 

• Oversee the production and distribution of campaign materials, ensuring alignment with our values and objectives. 

• Lead and assist with events management for key campaign initiatives, from planning to execution. 

• Engage with supporters and stakeholders, providing logistical support and fostering meaningful connections. 

• Coordinate multiple campaigns simultaneously, demonstrating creativity, innovation, and adaptability. 

Who You Are: 

• You have experience in the charity sector or political/grass roots campaigns.

• Your interpersonal skills are second to none – you excel at building and maintaining strong relationships with diverse stakeholders. 

• You thrive in a collaborative environment, where teamwork and inclusivity are valued and encouraged. 

• You're a master of multitasking, adept at juggling multiple projects and priorities. 

• You're driven by compassion and committed to animal welfare. 

Join Us: 

We understand the importance of a healthy work-life balance, enjoy flexible working arrangements, including options for compressed hours and remote work from day one. With 28 days of annual leave, plus public holidays, and a generous employer contribution of eight percent towards your pension scheme, we prioritise your well-being. Additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League. 

Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. Together, we can redefine what is acceptable and create a better world for animals. 

Do you have a skill for processing tasks and the ability to effectively co-ordinate workloads? Do you thrive in a role that combines efficiency with attention to detail? If so, we have an exciting opportunity for you to join our Fundraising Team as an Income Co-ordinator.

As our Income Co-ordinator, you will be responsible for co-ordinating the income processing tasks for the Income team and oversee processing for Gift Aid Claims. You will proactively process claims with integrity, consistency, and accuracy, in compliance with HMRC regulations, ultimately maximising our income from supporters.

Your day-to-day responsibilities will involve daily and weekly scheduling of income processing tasks, addressing complex queries while providing an excellent supporter care service, and managing Gift Aid claims efficiently.

You'll also be instrumental in providing training to others on the claims process, spotting any discrepancies, and collaborating with other fundraising teams to optimise Gift Aid claims.

In addition to your Gift Aid responsibilities, you'll process income and data onto our database, maintaining high standards of accuracy and consistency. All income will be added and coded with accuracy and consistency.

To excel in this role, you'll need to adhere to data protection regulations, HMRC guidelines, and internal compliance policies rigorously. You'll also be an integral part of our Supporter Care team, fostering cross-team collaboration and contributing actively to working groups.

If you're ready to make a meaningful impact in the world of fundraising while working in a supportive environment, then we'd love to hear from you. Join us as we strive to maximise our income which is essential to support people living with an affected by MND.

What are we looking for?

You will be a detail orientated individual with previous experience in a coordination role with the ability to effectively managing your workload and support others.

Excellent communication, both written and verbal, is key, along with strong knowledge of Microsoft Office tools.

Understanding or transferable experience in HMRC Gift Aid compliance and claims processing is an advantage, as is a technical proficiency in databases.

Your ability to process data with precision will be crucial. If you have experience in commercial financial processes and a talent for problem-solving, we want to hear from you!

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Understanding or transferable experience in HMRC Gift Aid compliance and claims processing.
• Understanding or transferable experience in working with payment processing systems.
• Excellent communication skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.

You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.

As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.

Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: 9.00am on Monday 20th May 2024.

Interviews: Wednesday 22nd May 2024.

Warehouse Manager

Nechells, Birmingham, B7 5QT

Salary: £27000 per annum

Location: Birmingham, B7 5QT

Hours: Full Time 37.5 per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Regional Warehouse Operations Manager

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from the food industry. An army of volunteers help redistribute this food to over 500 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to over 67,000 vulnerable people every week.   We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time.  

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The Role

FareShare Midlands is a high-profile charity with stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK.  You will work towards, and achieve, a best-in-class in operation not accepting standards or a service that falls short of this.

As the senior person on site, you will be the key point of contact for operations, logistics and stock allocation for your region. You will be responsible for all compliance issues including food hygiene, health & safety and security of the depot and the safety and wellbeing of all visitors, contractors, depot staff and volunteers.

The main role will be to lead the successful day to day operations and ensure the ongoing success of the FareShare Midlands Regional Centres. This will involve working closely with staff and volunteers to ensure that all activities, including operational and order processing are completed to the agreed standard & daily timetable.

With colleagues in the Supply chain & Development functions, you will help develop new operational/logistic activity and lead on the implementation of growth of your RCs activity, capacity and output.

You will report to the Regional Warehouse Operations Manager and will be a key member of the Operations team across the Midlands region. You will identify and share good practise within and outside the Midlands, working closely with colleagues in the other regional centres.

In agreement with the Regional Warehouse Operations Manager, you will set out relevant Ops KPIs and targets and will join daily calls and weekly meetings to discuss and help resolve issues across the Midlands region, working as ‘one team’ with colleagues from other functions and regions.

Opening times:

Over the week the depot will be open for the hours required, with staff working 37.5 hours per week which may include working in evenings and weekends on a rota basis if the performance and growth of the region requires it. You will work with the Regional Operations Manager to implement the shift patterns required to provide the service to our members and communities.

Main responsibilities

Job responsibilities will prioritise but not be limited to:

1. Operations:

· Co-ordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and Health & Safety

· Be responsible for the supervision, development, and training of all staff & volunteers

· Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.

· Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock.  Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter

· Ensure that the vans are maintained as roadworthy and legal (taxed and insured)

· Ensure that community food members in your region receive a service, supply and variety of food that is expected / agreed, working closely with the Development Manager to flag potential issues with supply and/or service

2. Health & Safety, Food Hygiene & Equal Opportunities:

· Be responsible for the Health & Safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers

·  To support health and safety advisor in carrying out risk assessments

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators, and maintain gold standard at audit level

· Ensure the service is delivered in accordance with FareShare Equal Opportunities Policy and maintain the values and culture of the FS Midlands operation.

3. Human Resources

· Lead & develop your direct reports on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out

· Be responsible for warehouse staff personal development reviews, regular 1-2-1 meetings and support as required

· Work with the Volunteer co-ordinator to recruit and train the right volunteers and other work placement trainees within the project

· Work alongside the volunteer team to ensure a complete and Up To Date rota is available – supervising volunteers should also be included on the JD

4. Key Performance Indicators and financial responsibilities

o Cost control

o H&S – accidents and near misses

o Service level & complaints

o Food safety standards and audit scores

o Waste and conversion rate

General

Person Specification - Skills, Qualities & Experience

Essential

· Established (minimum 3 years) warehousing knowledge including managing Staff and Rota’s.

· Depot management experience, managing stock control, payment reconciliation and putting all required warehouse processes in place.

· Stock management of perishable goods, putting processes and checks in place from goods in to goods out, creating stock count processes, managing stock rotation.

· Line management experience, including projects and associated budgets to time, to cost and to quality.

· Commercial experience; managing budgets, identifying cost savings, revenue generation and meeting KPI targets.

· Familiarity with and experience of working in CI or Lean culture including leading on review and improvement processes.

· Experience of developing and implementation of performance management systems for service delivery including monitoring and evaluation.

· Understanding of the voluntary and community sector and volunteering.

· Strong communication and interpersonal skills, with the ability to deal with people at all levels building successful and productive relationships, both internally and externally.

· Facilitation, networking and group work skills and the ability to work successfully with groups of different sizes and backgrounds.

· Working within diverse communities such as urban, suburban, small towns and / or rural and with a wide variety of voluntary and community sector organisations.

· Enthusiastic and self-motivated with excellent team-working and team building skills.

· Ability to use own initiative, working independently when required.

· Good time management with ability to manage workloads, set priorities and meet deadlines.

· Demonstrable IT literacy, in particular of using Microsoft applications (Outlook, Word, Excel and PowerPoint).

· Encouraging and promoting equality, diversity and inclusion in the delivery of services and experience of working effectively with people from a range of backgrounds.

· Evidence of continual self-development of knowledge and skills.                                                                 

Desirable

 · Some experience of financial management, including control over budget setting and performance management

· Relevant experience of working in the food industry, probably in a retail operations management or production management resulting in a strong understanding of all the core areas around operations, food safety, health and safety and good business practice.

· Relationship management and partnership working with senior stakeholders across multiple sectors.

· Transferable experience that demonstrates a high likelihood to fit into the management culture of a medium sized voluntary sector organisation that is underpinned by the organisation’s values.

· Volunteering Experience & Experience of Managing Volunteers

Values and behaviours 

· A commitment to Equal Opportunities

· An appreciation of FareShare Midlands’ mission and vision

· Flexibility of approach and ability to work in a team

· Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Closing date for receipt of applications is 27th May 2024. 

Zero Carbon Guildford (ZCG) is looking for an experienced, organised and capable project development coordinator to help build and support our projects and enable our fantastic volunteer community to achieve more in their climate and environmental impact goals.

We are a Surrey-based charity offering practical solutions which help residents and businesses cut waste and emissions, remove confusion and misinformation on how to make a difference, and provide local solutions to a global crisis.

Overview & Purpose 

The role of the Project Development Coordinator is to assist existing ZCG projects in achieving maximum impact, and develop new projects where ideas have been put forward or gaps are identified. You will provide project management support, forming teams of self-sufficient volunteers, and provide support in monitoring and evaluation. You will be part of a team comprising paid staff and volunteers. As such, alongside project development your focus will be on supporting and nurturing personal development within the volunteer base whilst driving forward the Charity’s objectives.

An important part of the role is to help effectively communicate these objectives and the associated outcomes of ZCG projects to the public and stakeholders, in line with our engagement strategy. This will include assisting with the coordination of project-focused outreach events, the development of displays, as well as responding to email, social media and telephone enquiries, recognising that every conversation is an opportunity for further collaboration. 

Fundraising is key to the stability of the charity. The Project Development role will help to identify and develop fundraising activities which help projects to be somewhat self-sustaining. This will include identifying available funding pots and understanding project teams’ funding needs, as well as raising funds through events and community fundraising. 

We are advertising this role alongside an Operations Coordinator, and envisage each of these being ~4 days a week, which will include some evening and weekend hours. However, we are eager to recruit the best possible combination of people to the team, and will consider different working arrangements (either fewer or more hours), and individuals with experiences across the two roles.

This role is funded by the National Lottery Community Fund.

Tasks 

• Support the successful operation of ZCG projects. This includes:

  • Liaising with project leads to ensure projects are fully resourced, including volunteer help, marketing and messaging, IT support, funding etc. 

  • Ensuring project leads are aware of and are complying with ZCG safeguarding policies and procedures.

  • Maintaining oversight of project activities and events to avoid duplication of effort, and communicate project activity to Operations and Trustee teams

  • Work with the Volunteer Recruitment Co-ordinator to ensure efficient advertising and fulfillment of volunteer roles, and encourage volunteers to actively participate in the running of projects. 

  • We envisage that this role would act as the Team Leader for the project-specific paid roles which exist for a small subset of our projects (currently three part time paid staff). 

• Support the initiation of new ZCG projects, including:

  • Exploring the feasibility, community need, and impact of new projects and assist with project proposals for Operations & Trustees, and planning and resourcing initial requirements for successful project implementation. .

  • Work with third party organisations to develop joint projects where appropriate

  • Identify and manage fundraising opportunities, such as events, membership structures, donation drives etc. ensuring all activities are within the environmental and social ethos of the charity.

• Ensuring project activity and results are communicated and reported effectively, including: 

  • Developing a key understanding of ZCG Engagement so that volunteers and activities are guided to create impactful messaging 

  • Assist projects with event planning and effective marketing 

  • Work with the Operations Team to help coordinate project information and messaging within ZERO

  • Support with reporting of project activity and results to the Operations teams and the Trustees. 

• Work with the other employees and volunteers as part of the Operations Team at ZCG to support smooth, and effective operation of the charity, and delivery of our charitable aims - this includes: 

  • Keeping up to date with correspondence on our online workspace, Slack, joining fortnightly Operations meetings (usually on a Tuesday evening) and contributing to Operations activities and decisions.

  • Engaging members of the public who contact the charity online, by phone and through email

  • Actively champion our equality and diversity policy to foster an inclusive environment ensuring that all projects are enjoyable and a welcoming places to volunteer.

  • Undertake training as required.

 

Person Specification:

As  Project Development Coordinator, you will be well-organised, with excellent communication skills and the ability to engage and motivate a wide range of people. You will be passionate about environmental and climate topics, and about making a positive impact on the community. 

As such, you will:

• Have a commitment to climate and environmental issues. A deep scientific and social knowledge is not a prerequisite for the role, but a willingness and ability to learn more and develop this understanding is vital. 

• Work well within a team setting - experience leading people and working with volunteers would be highly relevant and desirable.

• Be well-organised, reliable and able to manage your own time effectively. Project management skills and experience is desirable for this role. 

• Have excellent communication skills, including to groups and individuals with different perspectives and backgrounds. In particular, this includes being able to lead, engage and motivate teams of people, and provide direction and a framework for them to excel. People management / team leadership experience is desirable for this role.

• Be resilient to changing situations and requirements; good at problem solving and thinking on your feet. 

• Have basic IT skills, for example including basic office (Word, Excel, PowerPoint), and experience with / ability to learn Slack, Google Mail, Google Drive / G-suite and Canva (note that we can help you learn these specific applications as long as you are generally IT-literate). Familiarity with digital design tools, such as Canva, will be desirable for this role. 

Practicalities:

• This role reports to the Operations Lead of Zero Carbon Guildford

• We envisage this role to be 4 days a week, including 1 evening meeting a fortnight, and may include some weekend working. However, we are keen to see the best candidates available, and so if you have differing requirements of hours, please don't hesitate to get in touch. 

• Based in the ZERO building in the centre of Guildford with some local travel for which expenses can be claimed.

• Annual salary of up to £30,000 full time equivalent depending on experience (at 4 days a week, this would come to £24,000 per annum)

• This is a permanent post, depending on the charity circumstances and funding.

• 25 days holiday + bank holidays (pro rata for part time) and statutory pension provision

This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for 

§  To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.

§  Representing MfM at a senior and strategic level with external partners. 

§  Support and build strategic direction for MFM.

§  Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value

§  Work as a member of the Senior Leadership Team to develop, grow and sustain MfM. 

§  Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.

§  Manage and develop the Volunteer Program.

§  Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.  

§  Delivering training sessions for staff and volunteer, sessional workers and placements.

§  Managing regular Co-ordinators meetings  

§  Offering quarterly management supervision to staff team.

§  Offering regular management supervision group for volunteers.  

§  Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.

§  Publicise service across Bristol, North Somerset and South Gloucestershire

§  Demonstrate an ability to empathise, encourage and support women towards recovery.

§  Promote MfM services to women during activities, as appropriate.

§  Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.

§  Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times. 

§  Triage and manage the waiting lists for the services.

§  Supporting women as required within project work.

Community Support Worker

We are looking for a very motivated and able Community Support Worker to support the Community Connections Team to meet the relevant requirements of the Community Connections contract.

Position: Community Connections Support Worker

Location: Epsom

Hours: Part time,  18 hrs a week (TBA)

Salary: £12,985

Contract: Permanent

Benefits: Pension, Employee Assistance Programme

Closing date: 05/06/24

The Role

The Community Support Worker will be required to work alongside the full-time area Co-ordinators to support activities and groups and carry out one-to-one initial appointments for people residing in Surrey.

This will involve attending some groups in venues across the Surrey Downs area, to assist in the facilitation of groups to ensure they run safely and meet the needs of the clients.

The role will also involve supporting the full-time co-ordinators to complete initial appointments with new clients, including the completion of recovery stars and plans and updating client records.

Key responsibilities include:

• To support groups, courses and activities and work with the Community Connections Team to produce a quality service.
• Supporting the full-time co-ordinators to complete initial appointments with new clients, including the completion of recovery stars and plans and updating client records.
• To support the area co-ordinators in maintaining contact with those using the service via differing methods.
• To work with the area co-ordinators to contact clients who are not currently engaging to ascertain their current needs and update records accordingly.
• To be able to assess risk on a daily basis and react accordingly.
• To motivate people attending groups, activities, and one-to-one sessions.
• To promote “if you don’t do it, it doesn’t happen” attitude.
• To work with volunteers helping out with groups and activities.
• To work with the team of professionals and communicate well with colleagues working from different locations.
• To maintain databases and undertake any other administrative duties.
• To work collaboratively with other departments.
• About You

You will have experience of working directly with vulnerable adults (preferably with mental ill-health)

You will also have:

• Experience of working within the health & social care sector.
• A demonstrable understanding of the needs of vulnerable groups.
• Knowledge of Mental Health sector and relating issues.
• Good communication skills (oral and written)
• Ability to work on own initiative as well as part of the team.
• IT literate in MS Office, Excel, Virtual Platforms, Social Media and Networks.

Please note: A driving licence is desirable, however candidates without a driving licence will be invited to demonstrate how they could fulfil the requirements of the role without one.

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

You may also have experience in areas such as Mental Health, Mental Health Support Worker, Mental Health Care Worker, Mental Health Practitioner, Mental Health Case Worker, Mental Health Outreach Workers, Mental Health Coordinator, Health Support Worker, Health Worker, Care Worker, Support Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

One in seven people in the UK experience tinnitus.  This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date.  This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online.  In addition liaises with regional support group leaders in the provision of support, face to face and locally.  Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,

The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.

This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.  The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers.  The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.

This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future.  This will include maintaining and monitoring existing services and developing, testing and embedding new ones.

Main Responsibilities

1. Develop and implement our services strategy

• Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
• Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
• Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
• Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.

2. Intergrated approach to service user involvement

• Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
• Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
• Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.

3. Understanding the needs of the tinnitus community

• Run focus groups to fully understand the needs of people with tinnitus

4. Develop Tinnitus UK's outreach services to people who experience tinnitus

• Lead strategic development of Tinnitus UK's helpline and other outreach services.
• Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
• Ensure connectivity between service users' journey across Tinnitus UK's services
• Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support

5. Volunteering and placements

• Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
• Coordinate placements as and when required to ensure the organisation benefits from them

6. Events

• Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
• Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse

7. Quality

• Lead Tinnitus UK's work to assess social impact and value
• Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
• Work with colleagues to identify underperforming services and drive improvement of standards and quality
• Work with staff and volunteers to ensure a high quality information service

8. Leadership

• Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
• Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
• Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.

9. Drive change and maximise our potential

• Explore cost effective digital solutions that optimise our use of resources
• Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery

10. General

• Co-ordinate and attend internal and external meetings and events
• Contribute to the general administrative running of Tinnitus UK
• Adhere to and promote Tinnitus UK's organisational values
• Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
• Undertake a maximum of 4 hours per week on the helpline/webchat service

PERSON SPECIFICATION

1. Experience

• Management and leadership of service delivery services in the charity sector
• Strategic and operational planning and implementing organisational change
• Monitoring and evaluation of systems, processes, service quality and team performance
• Management of service delivery projects to meet targets and funding criteria
• Managing staff and volunteers, including remote and matrix management

2. Skills an Abilities

• Senior management skills appropriate to a complex leadership role in a national organisation
• Ability to think strategically and translate strategic goals into achievable objectives
• Solution-focused approach and effective and timely decision-making
• Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
• Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
• Fluent use of standard office equipment and information and communication technology
• Ability to manage risk and recognise potential impact of decisions across the organisation
• Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
• An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.

3. Knowledge

• An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
• Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices

4. Education/Training/Qualifications

• No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required.  For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.

5. Other Requirements

• Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
• Able to work some evenings and weekends and stay overnight where necessary
• Works well in a team with a flexible approach to work
• Committed to anti-discrimatory practice and equal opportunities.  Able to apply awareness of diversity issues to all areas of work

Location: Home based
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours per week (3 days)
Job Type: Part time
Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in prison?

Shannon Trust deliver literacy and numeracy programmes to thousands of people in prison each year. To support the development of further learning and volunteering opportunities post-release, we are establishing a strategic partnership with fellow charity Read Easy. We are now seeking to recruit a Post-Release Pathways Co-ordinator to develop this partnership on the ground, who will develop links between Shannon Trust prison programmes and Read Easy community groups.

Candidates for this role will need to demonstrate lived experience of the criminal justice system.

This is a home-based role but does require occasional travel around the UK.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

Closing date: 5pm 16th May 2024
Interviews to be held 23rd May 2024 (online via Teams)

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