Volunteer Recruitment And Staff Training Manager Jobs

Hours 37.5 hours per week
Location Yorkshire (Leeds, Kirklees, and York)
Salary £41,355 - £45,283

Emerging Futures (EF) works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance programme and other benefits.

About the role

As the Area Service Manager, you will be accountable for ensuring our contracts with partners and/or commissioners deliver to the highest standards, in a way that creates maximum impact.

Across Yorkshire, you will lead on the delivery of our coaching and behaviour change programmes alongside managing our expanding housing portfolio and housing support services. You will take responsibility for growing the business across Yorkshire with existing partners, other organisations and via Local Authority contracts.

As a member of the national Joint Leadership Team (JLT), you will help to shape and develop our services and products, ensuring that the EF’s growth remains rooted in our organisational values of respect, accountability, and integrity.

Our current contracts cover Leeds, Kirklees, and York, and you will be required to work across varying sites. You will directly manage a team of Service Managers and Team Leaders and be responsible for a growing staff team of over 25 individuals.

About you

You are an experienced operational leader who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a values-led manager, you have a passion for developing services and staff to be the best they can be.

Organisation, planning, and communication skills come naturally to you, as you will managing competing priorities across a large geographical area.

You are flexible and can work autonomously, managing your own diary based on service needs.

What do our staff say about working for us?

“My professional development is being addressed all the time. I have had so much training while I have been here.”

“We try to create an environment where it’s ok not to be ok. I feel very blessed to be part of this organisation.”

Interested?

To apply, please send us your CV and a covering letter. Within your covering letter, please address the following questions:

1. 65% of Emerging Futures employees have a lived experience of addiction, homelessness and/or the criminal justice system. Tell us how you would adapt your management style to accommodate our staff and what issues might arise?
2. Managing services across different geographical areas is fast paced and can be challenging. Based on your experiences, how do you manage competing priorities to ensure you meet key performance indicators?
3. Tell us about a time when your values and principles have impacted your management decision making?

A full job description is available to download.

If you would like to have an informal discussion about the role, email us and a member of our team will be in touch.

Closing date Monday 27th May 2024.

Interview date Thursday 6th June 2024.

Interviews will be held in our hub in Huddersfield, Kirklees.

About First Give

First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where teams representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community. We currently work in partnership with about 200 schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Manager role

Programme Managers are responsible for coordinating the delivery of the First Give programme in up to 60 schools. We are seeking a motivated and enthusiastic candidate to join our team of Programme Managers.

Programme Managers support our schools to deliver the programme, engaging approximately 35,000 young people in social action for local causes. The schools this Programme Manager will work with are based in Wales and the West of England, plus some schools in London and the South East.

• Contract: Full time, fixed term maternity cover, approximately 11 month contract. 37.5 hours per week (9am-5.30pm but with occasional early starts and late finishes dependent on events and school visits).
• Salary: £32,000 – 34,000
• Location: Working from Wales-based home, with regular travel to schools in Wales and the West of England. Travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will be required, approximately once per month.
• Reporting to: Head of Programmes
• Contract start: 19th August 2024

Key responsibilities

All Programme Managers have the following as ‘core’ responsibilities, to ensure the successful delivery and management of the First Give programme in schools:

• Manage relationships with teachers and school leaders to deliver the First Give programme
• Manage programmes using Salesforce
• Attend school Finals and other in school events
• Deliver First Give events (Assemblies, Workshops and Finals) where required
• Renew schools onto the programme year-on-year
• Support recruitment and management of school facilitators as appropriate
• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • responding to queries via phone and email;
  • booking in First Give facilitated sessions
• Collect data for monitoring (student surveys; case studies; teacher surveys)
• Recruit a minimum of one judge per School Final from the wider community
• Actively raise the profile of First Give across Wales and the West of England, creating opportunities to attend networks, promote programmatic offers and develop new school partnerships or funding opportunities
• Some activity to recruit new schools to the programme, including seeking referrals from existing partners and delivering onboarding meetings

In addition to core responsibilities, Programme Managers have ‘Additional Responsibilities’ which make up part of their role and objectives. These Additional Responsibilities are flexibly assigned across the staff team based on the needs of the organisation and caseloads. Examples of Additional Responsibility areas include monitoring & evaluation; facilitator recruitment and training; communications; resource design; Youth Advisory Group oversight.

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change 
• Experience developing strong relationships across a range of stakeholders
• Experience managing and supporting a large case load of “client” relationships
• Experience of working with young people in a secondary school setting
• Superb organisation and prioritisation skills
• Ability to project manage
• Confident, experienced and engaging public speaker, presenter and facilitator
• Excellent communication skills (both written and verbal)
• Excellent attention to detail and high standards
• Proactive, independent worker able to work well alone and as part of a team
• Flexible and adaptable to the needs of a scaling organisation
• Full, clean driving licence

Desirable

• Experience of working in a small, decentralised organisation
• Experience of developing learning resources to achieve specified outcomes and/or programme design
• Experience coordinating freelance staff
• Experience planning and delivering training
• Experience of supporting a youth voice group, ensuring their voices are amplified
• Familiar with Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Multiple team socials throughout the year.
• 5% employer matched pension contributions.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).

• Application closes: Friday 31st May, midnight
• Interviews: Wednesday 12th June, in person, in Cardiff
• Start date: 19th August 2024

We are seeking an experienced and successful fundraiser who has creative communication skills to join our team in the role of a Fundraising and Communications Manager.

This person will be responsible for the fundraising and communications function of the organisation, helping us to secure income via individual and community fundraising and charitable trusts and foundations as well as taking initiative to develop and grow into new areas of fundraising to help maintain and grow our services to survivors.

This post will also lead on internal and external communications and marketing to engage with internal and external stakeholders, including communities, donors, grant makers, supporters and professionals who feel as passionately about the need to support survivors of sexual assault and abuse as we do.

Benefits:

• 28 days annual leave pro rata, plus bank holidays
• 24/7 emotional and practical support
• A generous individual training budget to support your ongoing professional development

Please see the full job description and personal specification attached

Interviews for shortlisted candidates will take place on week commencing 17th June

This post will be subject to an enhanced DBS check. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. If we can make this easier through accommodation in the recruitment process, please do get in touch.

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3250 children in 2024-25.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.

Job Summary

Chapter One is seeking a Birmingham/West Midlands Programme Manager from September 2024 who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around the Birmingham and West Midlands area. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities:

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers

• Install, setup and maintain Chapter One equipment in participating classrooms

• Fully understand the operation of the Chapter One platform and database and communicate this to others

• Organise and conduct initial teacher training and follow-up

• Ensure a smooth initial launch of Chapter One’s programme in every classroom

• Liaise with colleagues performing technical and volunteer support roles

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends

• Create monthly data summaries for all participating classrooms

• Lead annual review meetings for senior leadership at participating schools

• Support programme monitoring, evaluation and research as required

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary

• Liaison with corporate partners as required

• Weekly communication and status updates with Senior Programme Manager(s) and wider team

• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme

Role Requirements:

Essential

• Highly motivated individual with excellent interpersonal and organisational skills
• Proven track record of working at a senior level in education, project management or a related field
• Proven strength in both written and verbal communication
• Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
• Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
• Proven ability to work independently
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment
• University degree
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

About Us

Hope Against Cancer is Leicestershire and Rutland’s local cancer research charity.  We were established in 2003 to fund cutting-edge research in our area and to make clinical trials available to local people.  Since 2003 we have raised in excess of £8m and funded over 100 research projects which investigate many different forms of cancer.

Our vision – Our vision is working for a future where more local people survive cancer.

Our Mission – Our mission is to fund innovative research that leads to improved treatments and better outcomes for people, and to achieve the greatest possible impact in the local and national fight against cancer.

About the role

The role of the Corporate and Community Partnerships Manager is to generate income to meet the Charity’s fundraising requirements by maintaining and developing successful partnerships with corporate and community group supporters, through donations, sponsorship, employee and group fundraising activities and events (organised both by Hope and third parties).

As a Corporate and Community Partnerships Manager at Hope, you will work alongside our existing Corporate and Community Fundraiser. Together you will be responsible for the delivery of corporate and community activities, and our annual income and expenditure budget.

We are looking for an individual who is self-motivated, self-sufficient, and supportive. This role is a fantastic opportunity for someone who loves to network, to communicate with others and contribute to life-changing work.

This vacancy requires a minimum of two years’ experience in corporate and/or community/events fundraising in the voluntary sector or transferable experience in a target-driven sales environment.

So, if you are confident, engaging and looking to make a real difference, apply for our Corporate and Community Fundraising position today!

Please see the full job description and personal specification attached

How to apply

Please submit your CV and cover letter quickly as we will be conducting a rolling interview process for suitable potential candidates.   

The Hepatitis C Trust develops projects nationally where peers use their lived experience of injecting drug use and hepatitis C, to provide education and training, increase hepatitis C awareness, and access to testing and treatment for people living with hepatitis C. 

Working with the South West Peninsula ODN, The Hepatitis C Trust are now expanding this commitment through the introduction of the HCC (Hepatocellular Carcinoma) surveillance and early liver disease detection programme.

Are you looking for a new and exciting challenge? Do you have experience of working within health services and with volunteers? Have you been affected by liver disease or supported those at higher risk of developing liver disease? 

We are looking for a self-motivated individual who can work on their own, engage with stakeholders and have a desire to make a difference in promoting liver screening in community settings, and by increasing access to specialist care services.

Working in partnership with local hospital and community outreach clinics, the post holder will ensure that patients are supported through initial liver assessment and ongoing surveillance as required. The post will coordinate delivery of educational and awareness workshops and promote the delivery of liver screening in community settings 

Working under the guidance of the South West Peninsula Peer Programme Manager, the post-holder will work alongside other identified partners to help develop a community outreach liver surveillance program and carry out HCC early detection activity and interventions across Plymouth.

We require a good standard of education, willingness to travel and welcome creativity and innovation in all our work. We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. This post will require extensive travel across the region and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel. 

Listening Books is a charity that provides an excellent audiobook lending service to people whose illness, disability, learning or mental health difficulty, impacts on their ability to read the printed word. Our audiobook catalogue contains over 10,000 titles and we have a total reach of 100,000 members across the UK. We believe that books should be accessible to everyone.

We have a fantastic opportunity for the right candidate to join our small team to help grow Listening Books' reach. If you have excellent organisational and research skills, would like to expand your experience in the charity sector and are interested in representing a charity that supports anyone with a print impairment, then we would love to hear from you.

The successful candidate will provide administrative support to the charity, including answering the main telephone line, opening and processing post, booking couriers and obtaining permission to use members’ quotes in marketing materials.

They will undertake the retention of its sponsored and paying members, by contacting renewing individual and organisational members, with the intention of retaining as many as possible and encouraging their use of the audiobook service. 

They will also help increase referrals to our service, by building and developing relationships with local partner charities and other relevant organisations. They will allocate funding to eligible new and renewing sponsored members, helping to meet our funding requirements and expand the charity’s membership base. 

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK.  Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake.  This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds.  The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
 
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation.  This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

Job title: Major Donor Manager
Location: Rugby (hybrid)
Full time: 37.5 hours
Annual Salary: £40,000
Closing date: 27th May 2024

Job Purpose

An exciting role with significant scope to shape a Major Giving programme generating income through large financial donations from individuals and charitable trusts. The Major Donor Manager will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts.  Maximising supporter engagement, satisfaction and value, the post holder will ensure a high level of customer service and account management, while overseeing the day to day running of the major donor programme.

Key Responsibilities
•    Design and deliver a major giving programme to generate new revenue and deliver budgets
•    Alongside the Prospect Research Officer lead on identification and research to produce a pipeline of high value prospects and income opportunities
•    Build and cultivate fundraising relationships with a range of new high value individuals and trusts, developing robust and innovative supporter journeys to ensure long term committed income whilst personally managing a portfolio of donors.
•    Develop a compliance framework for securing high value gifts ensuring high standards and complying with all relevant regulations and legislation.
•    Hold responsibility for developing budgets and management reporting including financial, KPI’s and outcomes.

Compliance Responsibilities
As a manager, in addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
•    Health & Safety and Environment.
•    Safeguarding
•    Data Protection
•    Equality, Diversity, and Inclusion
•    Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

Person Specification
•    Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
•    Collaborative approach to achieving departmental and wider organisational objectives.
•    Passion for the work that TAAS does.
•    A flexible approach to allow adaptability to the changing needs of the organisation.
•    Demonstrable experience and a track record in securing 5 figure gifts from Major Donors.
•    Experience in building a pipeline to develop and deliver fundraising targets.
•    Very strong interpersonal skills and integrity, able to communicate well with others and quickly build credibility.
•    Excellent written and oral communication skills. Numerate and able to interpret data and trends.
•    Strong organisational and prioritising skillset, with experience of managing complex supporter or client relationships, meeting their needs, and coordinating collaboration with colleagues.

The role is subject to a Basic DBS check.

Environment 
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 
 
Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.

REF-214 064

Sense are in search of a Trusts and Statutory Manager to join our fantastic engagement team based in London. The successful candidate will play a key part in delivering Sense’s strategy to reach 50,000 people with complex disabilities by 2026. Central to this strategy is our plan to deliver growth in our charitable projects and to build several new multi-million-pound hubs in Belfast, Leeds, and the Southwest. These hubs will significantly increase the number of people who can access our services, helping to bring forward the day when no-one is left of life.

Sense has a strong track record in Trusts fundraising over several decades. We have recently secured several 6 and 7 figure statutory partnerships, and we have talented colleagues in post, but there is room to grow, and Sense is investing. This year, we have also welcomed new corporate, major donor, prospect research, and special events colleagues to the team, and this new role is part of the same planned investment. 

This is a full-time, either hybrid or homebased, permanent role, working between home and our offices in King's Cross as required. We are open to hearing from candidates who want to work 5 days or 4 days a week
 

Key Responsibilities:

• Develop and manage a robust portfolio of prospects and supporters to meet income targets 
• Research and identify potential funders for unfunded Sense projects/concepts
• Work closely with key stakeholders, sector partners and leadership to grow pipelines, this includes monitoring of Trusts, Foundations and Statutory funding portals
• Lead on funding applications to a range of Trusts, Foundations and Statutory funders, including coordinating inputs, writing narrative applications and application budgets
• Lead or support the grant management of key Trusts, Foundations and Statutory funders’ grants. This includes: ensuring compliance against contracts, quality assurance, and submission of funder reports

Skill, Knowledge, and Experience:

• Experience of generating income and achieving financial targets in a high value role
• Experience of working with a Trusts and Foundations pipeline, or a Statutory pipeline, making sure opportunities are identified, recorded, and taken forward 
• Direct experience of developing and submitting six figure plus proposals for Trusts Foundations, Statutory funders, or equivalent 
• Experience of working with Senior Volunteers and/or Leadership to engage prospects and supporters
• Able to write strong, persuasive narrative for six figure plus proposals and reports
• Able to communicate with passion and clarity 
• Comfortable representing the organisation and developing new leads and relationships 

For the full job description please see the links to the left-handside.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

Contract Type

Permanent - St Giles Hospice Shops

Location

Kingstanding

Hours

37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

£23,166

Review Date

09/05/2024

As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team. 

Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.

The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

Knowledge and experience

Essential

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail management or supervisory experience

Desirable

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Good time keeping & strong work ethic

·Conducts themselves’ in a professional manner.

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Regional Manager for Volunteer Mentors (London) - £29,000  per annum plus London Weighting (pro-rata)

6-month fixed term contract (continuing subject to funding)

**Please note that applications submitted without a Covering Letter will not be considered**

Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.

This is one of two Regional Manager roles in London; a Regional Manager for Volunteer Mentors, and Regional Manager for Programme Delivery.

The Regional Manager for Volunteer Mentors focuses on mentor supply, securing sufficient volunteers primarily for London and also for 1MM’s national outreach. It’s the perfect role for a candidate whose passions and strengths align with large scale outreach for volunteers so that no young people on those programmes miss out.

Would you like:

• The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?

• A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in the UK Great Britain? 

• An exciting opportunity to shape a growing organisation?

• Monthly Learning and Development training sessions for the whole team to enhance your personal development?

• 15 hours per year volunteering allowance?

If so, this is the role for YOU!

The role is responsible for overseeing high-quality sourcing of volunteers to join as 1MM Mentors, in London and nationally. This includes partnership development, online site listing, and matching mentors/mentees, and oversight of some corporate programmes. Also to consider safeguarding measures, fundraising, meeting growth targets and leading all aspects of mentor management. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond.  This role reports to the Chief Commercial Officer (CCO).

1MM Regional Manager for Volunteer Mentors main tasks include:

• Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)

• Meeting all quality assurance KPIs.

• Maximising conversion, retention, and mitigate drop-off

• Providing ongoing support for key stakeholder partners, including Employers, and maintaining strong relationships.

• Securing at least one new partner per quarter.

• Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.

• Providing regular reports on progress related to the role.

• Potential for line-management responsibilities as the team grows.

For a more detailed job description, please see the job pack attached.

Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.

Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).  We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.

Details on how to apply are attached as “Application Guidelines”

Contract type

Permanent - St Giles Hospice Shops 

Location

Mere Green 

Hours

37.5 Hours (working 5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days 

Annual salary

£27,300

Review Date

09/05/2024

As the Community Shop and Online Manager for our flagship store in Mere Green you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have great commercial skills, an understanding of how online selling works and why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.

Reporting into a Regional Manager you will be responsible for ensuring that your store and the online store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide encouragement, training and development of best practise. 

Qualifications

Essential

·Good standard of education in English and Maths 

Knowledge and experience

Essential 

·Genuine interest in charity retailing/fashion 

·Previous retail/charity retail management or supervisory experience 

Desirable 

·Local community knowledge 

·Experience in E-commerce operation, ideally in charity retail 

Values

Exhibits our hospice values and behaviours

Skills

Essential 

·Proven customer service skills. 

·Flexible and be able to adapt to change on a daily basis 

·Able to complete physically demanding work in the form of standingfor long periods and moving stock 

Desirable 

·IT and numeracy – Office365/Share point 

Personal Attributes

·Strong communicator

·Good interpersonal skills. 

·Good time keeping & strong work ethic

·Conducts themselves’ in a professional manner.

·Good organisational skills 

·Inclusive and diverse in their approach 

·Empathetic 

·Team Player 

·Able to work under pressure 

·Collaborative

·Ambassador for St Giles Hospice 

Other requirements

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

The estate includes 22 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy. 

This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for 

§  To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.

§  Representing MfM at a senior and strategic level with external partners. 

§  Support and build strategic direction for MFM.

§  Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value

§  Work as a member of the Senior Leadership Team to develop, grow and sustain MfM. 

§  Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.

§  Manage and develop the Volunteer Program.

§  Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.  

§  Delivering training sessions for staff and volunteer, sessional workers and placements.

§  Managing regular Co-ordinators meetings  

§  Offering quarterly management supervision to staff team.

§  Offering regular management supervision group for volunteers.  

§  Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.

§  Publicise service across Bristol, North Somerset and South Gloucestershire

§  Demonstrate an ability to empathise, encourage and support women towards recovery.

§  Promote MfM services to women during activities, as appropriate.

§  Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.

§  Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times. 

§  Triage and manage the waiting lists for the services.

§  Supporting women as required within project work.

Are you an experienced people manager who is used to working in community settings? Do you want to make a difference to the lives of elders by reducing loneliness and isolation?

We are recruiting a new Elders Core Programme Manager to lead and motivate a team of part-time staff and volunteers in our community centre in Battersea. The role will suit someone who engages well with elders, is friendly, kind, solution-focused and able to manage a busy workload."

About Katherine Low Settlement

Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people.

Katherine Low Settlement’s work with older people

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.

We work with older people to:

• Encourage active and independent living

• Reduce isolation and loneliness

• Improve well-being and prevent ill-health

• Enable older residents to be dynamic and contributing members of the Wandsworth community.

Key Objectives for the Elders Core Service Manager Role:

1. Team Leadership: Lead a team of dedicated part-time paid staff and volunteers, including a cook, support worker, minibus driver, and sessional workers.
2. Day-to-Day Management: Manage the day-to-day operations of the Elders Core Service, including the lunch club, transport, social sessions, and overseeing the one-to-one work of the core team.
3. Collaboration: Work collaboratively with the wider team to provide a hands-on program that builds on older people's strengths and potential.
4. Monitoring and Evaluation: Support the monitoring and evaluation of the project in collaboration with the Head of Programme.
5. Budget Management: Ensure the program operates within budget constraints.
6. Member Engagement: Support the planning of the core program with input from elder members and the wider team.
7. Recruitment and Support: Recruit and support new and existing members (service users).

Main Duties & Responsibilities:

1. Delivery

• Planning and Oversight: Ensure that all service output aligns with KLS' vision, mission, values, and charitable objectives. Organize and promote one-off activities throughout the year.
• Transport Management: Manage the transport offer, including route planning and pick-up schedules.
• Record Keeping: Maintain accurate activity records, registers, and casework notes for the core team.
• Outreach and Support: Conduct outreach work with older people in the community, oversee home visits, and manage a small caseload.

2. Staff and Volunteer Management

• Recruitment and Line Management: Recruit and manage the Outreach and Support Workers, Lunch Club Cook, and relevant social activities workers and volunteers.
• Performance Management: Use performance management and quality systems to monitor and evaluate the project's work and processes.

3. Relationships, Communication, and Networks

• Member Engagement: Build and sustain strong relationships with elder members.
• Communication: Oversee communication for the Core Programme, including newsletters, activities calendar, annual reports, and social media platforms.
• Meetings: Attend meetings on behalf of the Core Programme as required.

4. Finance

• Budget Management: Manage project areas to budget and maintain financial records as agreed with the Head of Programme.

5. Other Duties

• Professional Development: Participate in regular management supervision and annual appraisal. Identify job-related development and training needs.
• Professional Conduct: Professionally undertake roles, maintaining a high-quality standard of work in line with KLS's aims, values, and ethos.

Join us if you are an experienced people manager who is friendly, kind, and adept at handling a busy workload. We need someone who can motivate staff and volunteers, engage effectively with elders, and remain solution-focused in all situations. If you're passionate about making a difference in the lives of older adults in Battersea and are ready to lead a dedicated team, this role is for you.

Dates

Closing Date for Applications: 23:59 on 15th May 2024

Interview Date: 21st May 2024