Advice service manager jobs in Bermondsey, greater london

Role overview 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).

You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.

Key Responsibilities 

• Deliver innovative support across your region to improve health, social, and emotional outcomes for members. 

• Attend specialist clinics to engage with members and professionals. 

• Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities. 

• Support members to access benefits, services, and resources that promote financial stability, health, and independence. 

• Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate. 

• Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction. 

• Recruit and support Shine volunteers. 

• Contribute to regional and national events (face-to-face and virtual) based on member needs and interests. 

• Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training. 

• Promote Shine membership to individuals with relevant conditions. 

• Maintain accurate records using Shine’s CRM (Salesforce database). 

• Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability. 

• Maintain an up-to-date directory of contacts and share relevant information internally. 

• Undertake administrative tasks and other duties as required.

Other Core Requirements of Working for Shine 

• Ability to travel across designated areas. 

• Demonstrate flexibility and willingness to work outside core hours when required. 

• Ability to work from home and manage lone working effectively. 

• Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team. 

• Full Enhanced DBS check, UK Right to Work and satisfactory references required. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programmeand Mental Health First Aiders 

• Support to learn and develop 

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

Role Purpose

The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision.

The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.

We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser.

Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and on-going casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.

Role Profile 

• Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
• Work to achievable targets in line with the criteria set by the funder.
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Research and explore options and implications so that clients can make informed decisions. Act for clients where necessary using appropriate communication skills and channels.
• Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required

If you have applied for this role recently, please do not apply again.

Closing deadline for applications is: 9.00am on Monday, 24 August 2026

CVs are not accepted. 

Applications will be reviewed on a rolling basis and interviews may be conducted before the closing date.

Interview date:tbc

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Teenage Cancer Trust is the only UK charity dedicated to providing specialised nursing care and support for young people aged 13–24 with cancer. Every day, seven young people in the UK hear the words “you have cancer”, and Teenage Cancer Trust ensures they do not face it alone.

The charity funds specialist nurses and youth support teams in hospitals across the UK and provides vital emotional, practical and psychological support for young people and their families during and after treatment.

Regional fundraising is a core income stream for Teenage Cancer Trust, generating income through a combination of community and corporate fundraising. Supporters are often personally connected to the cause, including young people, families and communities directly impacted by cancer, making this a highly rewarding fundraising environment.

Teenage Cancer Trust is now seeking a Senior Relationship Manager (West Scotland) to grow and develop income across the West of Scotland. With an individual income target of c.£130k and a combined Scotland regional target of c.£260k across East and West Scotland, this role will play a key part in strengthening existing relationships while identifying and developing new fundraising opportunities across a region with significant growth potential.

Reporting to the Regional Fundraising Area Manager, you will be responsible for building long-term supporter relationships and developing strategic area plans to maximise fundraising opportunities. You will also work closely with frontline nursing teams, volunteers and colleagues across the organisation, ensuring supporters experience the impact of their fundraising while helping identify new opportunities across both community and corporate audiences.

As Senior Relationship Manager, you will:

• Manage and grow a portfolio of community and corporate supporters across West Scotland
• Deliver an individual income target of c.£130k across community and corporate fundraising
• Develop strategic area plans to drive sustainable income growth
• Build, steward and retain high-value supporter relationships
• Coach and mentor Relationship Managers, supporting their development
• Identify and develop new fundraising opportunities across community and corporate audiences
• Work closely with frontline teams to share powerful supporter stories and demonstrate impact
• Monitor income performance, manage pipelines and proactively mitigate risk
• Build strong relationships with volunteers, corporate partners and local communities
• Represent Teenage Cancer Trust across the region, building networks and raising awareness

Essential skills and experience:

• Experience of community, corporate or regional fundraising
• Proven ability to build and grow long-term supporter relationships
• Track record of delivering income against fundraising targets
• Excellent relationship-building, networking and stakeholder management skills
• Ability to coach, mentor or support the development of colleagues
• Confident developing fundraising plans and identifying new income opportunities
• Good financial planning, pipeline management and reporting skills
• Excellent communication, influencing and storytelling skills

You’ll need access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.

Desirable, but not essential:

• Knowledge of managing high-value or complex supporter relationships
• Exposure to both community and corporate fundraising
• Experience working with volunteers and close-to-cause supporters
• Knowledge of the West Scotland fundraising landscape, ideally Glasgow

Employee benefits include: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

Help shape the support and wellbeing experience of trainees throughout their programme and ensure our services, policies and processes deliver an outstanding student experience.

About us

At the National Institute of Teaching (NIoT), we believe teaching is a fundamental societal good, both a privilege and a responsibility. We are looking for an experienced and compassionate Student Support Lead (Mental Health and Wellbeing) to lead student support in the areas of mental health and wellbeing for our Initial Teacher Education programmes and on behalf of our partners for the High-Performance Initial Teacher Training programme.

The NIoT vision is a school system that nurtures the talents of teachers and leaders at all stages of their careers so they can provide children with the excellent education they deserve. This is an exciting opportunity for someone looking to make a tangible and immediate impact to improve the quality of teacher and leader development at a system level.

About the role

This is a pivotal new role at the National Institute of Teaching, shaping the support and wellbeing of trainees throughout their programme. You will lead on all aspects of mental health and wellbeing, ensuring trainees can access the help they need to thrive. You will also work with colleagues across the Student Support team to ensure a coherent support offer with the delivery of wider student support services, including disability and inclusion.

Working closely with colleagues across NIoT and Teach First, you will be a key point of contact for student support services relating to mental health and wellbeing. You will provide expert advice, oversee casework, manage relationships with external support providers, and help ensure our services, policies and processes deliver an outstanding student experience.

This role would suit someone with significant experience in mental health, counselling or wellbeing services who combines sound judgement, empathy and professionalism with the ability to build strong partnerships and drive service improvement.

Essential criteria

• A genuine commitment to the aims of the National Institute of Teaching.
• An interest in the education sector and a belief in the value of teachers and school leaders.
• A degree or equivalent.
• Significant experience of working in student services, in particular in mental health and wellbeing services in higher education.
• Experience of implementing process and policy improvements in relation to mental health and wellbeing.
• Knowledge of safeguarding and Prevent.
• Experience of interpreting procedures and regulations and providing specialist advice and guidance to others.
• Experience of delivering high-quality student-facing services.
• A commitment to student success and supporting students to fulfil their potential.
• Strong relationship management skills, including communication, engagement, facilitation and negotiation.
• Knowledge of data protection regulations and best practices in handling sensitive information.
• Excellent organisational skills and attention to detail.
• Experience of managing complex processes in an educational setting.
• Excellent interpersonal and communication skills.
• Proficient in the use of MS Office software packages, such as Word,Exceland Outlook.
• Ability to problem-solve to resolve both operational and strategic issues.
• Experience of designing and delivering improvements to processes and/or services.

Desirable criteria

• A professional qualification in one of the areas of student support (counselling, mental health practitioner, mental health social work, etc.) or equivalent work experience.
• Further postgraduate training related to student support, wellbeing, counselling or mental health support and interventions.
• Membership of a relevant professional body.
• Experience of policy development and implementation.
• Evidence of continued professional development.
• Experience of using a management information system or CRM system.
• Experience of working in or with the Initial Teacher Education (ITE) sector.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our employee assistance programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

This post involves occasional travel and overnight stays, which will be paid/reimbursed by the NIoT.

For more information and to apply, please visit our vacancies page via the Apply button.

Closing date: 14 August 2026.
Interview date: 27 August 2026. 

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

Are you a strategic communications professional who is looking for an exciting new role to build brand awareness with a local and  international impact?
We’re looking for a dog-loving Strategic Communications Manager, with expert working knowledge of communications strategy, planning, delivery and evaluation, to be responsible for a number of campaigns across brand and our international work.

What does this role do?
As Strategic Communications Manager, you’ll:

• build strategic plans for key projects, scoping, and planning for communications across the marketing mix (paid, owned, and earned channels), as we strive to improve animal welfare in the UK and worldwide,
• shape key messages for campaigns, often distilling complex information into clear narratives, using evidence-based messaging frameworks,
• brief external agencies and content delivery teams and channel leads on activity, closely monitoring to ensure assets and output are on time and to spec,
• deliver campaigns across owned, earned and paid channels
• embed evaluation frameworks from the very beginning of every campaign, ensuring success can be measured effectively.

First stage interviews for this role are provisionally scheduled for weeks commencing 17th August and 24th August 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll have experience of leading strategic marketing and communications projects, utilising excellent project management and communication skills to deliver and shape compelling stories and campaigns. This role will work on some of our brand and international projects, so we’re particularly interested in hearing from candidates who have experience working in these areas. You’ll have excellent stakeholder management experience, as well as strong evaluation skills, with experience of using clear evaluation methodologies. A commitment to Dogs Trust and the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Could you play a key role in ensuring residents in our care homes receive safe, compassionate and high-quality care every day? We are looking for an experienced Quality Assurance Manager, with strong knowledge of CQC regulations, to support and work alongside our small, close-knit team across the Royal British Legion’s six care homes.

In this role, you will help our care homes deliver our Quality Assurance Framework and internal audit schedule in a way that supports learning, consistency and continual improvement.You will spend time undertaking planned and ad hoc audits, helping teams understand what is working well and where improvements are needed. You will also review the quality of internal audit activity and improvement plans, making sure any concerns are raised clearly and promptly with the Head of Quality and Care Standards.

A key part of the role will be helping our homes stay safe for everyone who lives, works in or visits them. You will provide quality assurance oversight of health and safety compliance, making sure audits, reporting and escalation processes support safe environments for residents, staff, visitors and contractors. Your audit reports will help show where positive change is happening and give senior leaders confidence that our internal standards and regulatory requirements are being met.

This is a great opportunity to use your quality assurance experience to make a real difference. You will work closely with home teams, Quality & Performance Managers, Registered Managers and senior care leaders, building relationships and helping to create a culture where learning, improvement and accountability are part of everyday practice.

We are looking for someone who brings strong experience in quality assurance, audit and improvement within a regulated care environment. You will be organised and analytical, but also approachable and supportive, with the ability to turn audit findings into practical actions that help teams deliver safe, high-quality care.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

*This role is homebased with regular travel.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Location: Great Ormond Street Hospital, WC1
Start Date: Immediately (subject to pre-employment checks)

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.

You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.

Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Friday 21 August 2026

If you have recently applied for this role, please do not apply again.

​Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.

CVs are not accepted. 

Interview date: 27 and 28 August 2026

Interviews will be held on Zoom.

The successful candidates will be required to provide documentary evident of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.

Citizens Advice Camden is an equal opportunities employer.  We encourage applications from all sections of the community.

What You'll Do

As Senior Remediation Operations Manager, you’ll lead Peabody’s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works. 

This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level.

What You'll Do

• Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme.
• Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme.
• Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements.
• Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents.
• Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests.
• Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes.
• Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements.
• Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream.
• Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders.
• Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums.
• Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first.

What You'll Need

• Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers.
• Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements.
• Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny.
• Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections.
• Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities.
• A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement.
• Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents.
• Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences.
• Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery.
• A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making.

What We Offer

• Up to 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution
• Professional development and opportunities to broaden your experience

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

Appointment to this role is subject to a satisfactory Basic DBS check.

This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.

Our Interview Process

Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026.

If you have any questions about this role, please email Talent Specialist, Ryan Loasby

Who Are We Looking For? 

We are seeking an experienced Associate Trainer to deliver high-quality training and workshops across Northern Ireland on behalf of Ygam. The post holder will facilitate engaging learning experiences, maintain high standards of safeguarding and quality assurance, and contribute to Ygam's mission by helping professionals understand and respond to gaming and gambling-related harms affecting children and young people.

The role is ideal for an experienced trainer, educator or youth practitioner with strong facilitation skills and knowledge of safeguarding, education or public health, who is passionate about improving outcomes for children and young people.  You will be confident working independently and remotely, while also collaborating effectively as part of a team.

You will be skilled at adapting training delivery to meet the needs of different audiences and contexts, ensuring sessions are inclusive, engaging and responsive to participant needs.

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role and Responsibilities

You will be responsible for delivering training across Ygam’s portfolio of programmes, including education, youth work, health, social care, community and sporting sectors.

You will lead workshops and training both online and face to face. The role will support professionals, parents, carers and young people to understand and help prevent gaming and gambling harms. It will focus on using education to increase awareness of the social, environmental and commercial influences, including the practices of the industries, that can shape behaviours and increase the risk of harm among young people.

A crucial element of your role will be updating all relevant records and CRM systems.

You will be required to market additional learning, resources, and training opportunities to delegates and to promote the work of Ygam at conferences and events.

Role Requirements

Duties will include but not be limited to:

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face)

· Provide high-quality training to a range of professionals and young people in line with Ygam’s quality standards and facilitator guidance

· Be responsive to delegates needs, providing excellent customer service and answering questions and queries in a supportive manner

· Provide regular feedback on training materials, recommending adjustments if needed for Northern Ireland

· Escalate safeguarding, wellbeing or reputational concerns promptly in accordance with Ygam policies and procedures

· Act as an ambassador for Ygam, ensuring all interactions with delegates and stakeholders reflect organisational values and professional standards

· Highlight further training and / or partnership opportunities for Engagement Managers through workshops and delegate contact.

Planning 

· Work with Engagement Managers to schedule delivery

· Ensure all resources and materials are up to date and be prepared for delivery

· Develop materials for information sessions and present to external stakeholders

· Ensure joining instructions are sent to all delegates

· Develop stakeholder relationships, providing ongoing support for those trained.

· Attend key events as arranged with Programme Lead to represent Ygam

· Maintain awareness of local priorities, policy developments and stakeholder networks within Northern Ireland to support effective delivery and relationship building

· Support Engagement Managers with networking and presentations for external stakeholders

· Work closely with Ygam colleagues to promote and collaborate across the programme portfolio

 

Outcomes:

· Ensure accuracy of data utilising the CRM system

· Encourage completion of post training surveys

· Remain up to date with the latest evidence-based research on gaming and gambling harms

 

Learning and Development:

· Work closely with The Programme Lead: Engagement, to develop objectives and review performance.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager

· Engage in peer observation and feedback to encourage reflection on your practice and learning from colleagues.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops 

· Record attendance and email delegates post workshop to gather feedback 

· Ensure all records are maintained in accordance with GDPR/data protection legislation

· Work in collaboration with your line manager to adapt and improve programme processes, administrative and training content.

· Manage workload, communications and administrative tasks in a timely manner to support effective delivery as an Associate Trainer

 

Person Specification 

Essential:

· Experience delivering training online and face to face training to both adults, children and young people

· Proficiency with online delivery and experience using MS Teams and Zoom to facilitate online learning

· Ability to work independently, manage competing priorities and maintain high standards of organisation

· Understanding of safeguarding principles and their application within education, youth, health or community settings

· Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.

· Public speaking experience

· Prior experience of working in education, public health or youth services, with a detailed understanding of children and young people’s services

· Excellent verbal and written communication skills

· Strong IT skills (MS Word, Excel & PowerPoint especially)

· Experience of driving projects to achieve agreed outcomes

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Ability to work as a self-employed associate and manage own schedule

· Employment rights to live and work in the UK

· Experience of working collectively as a team to meet targets.

· Willingness to travel where necessary for the role.

· Ability to capture outcomes and impact data, (quantitative and qualitative) to help inform practise.

Desirable:

· Knowledge of the Northern Ireland education and health system

· Strong interest / understanding of public health and prevention-based approach to harm reduction

· Knowledge of safeguarding arrangements and children's services within Northern Ireland

· Experience delivering training informed by a public health or prevention-based approach

· Strong networking and relationships building skills

· Experience utilising CRM systems, particularly Salesforce

The successful applicant will be subject to reference checks, an Enhanced Access NI check, and must have Employment rights to live and work in the UK.

About Prostate Cancer Research:

Prostate Cancer Research (PCR) is a research and patient engagement organisation dedicated to creating a future where prostate cancer no longer threatens lives. Through research, innovation, policy & advocacy, and patient empowerment, we work to accelerate breakthroughs in prevention, diagnosis, treatment and care, while ensuring that the benefits of progress reach every community affected by the disease. Our goal is simple: to detect prostate cancer earlier, improve outcomes, reduce inequalities and transform the future of care for all men affected by prostate cancer.

About the role:

It’s been a very successful few years for PCR's Events & Community team with good results across the board, increasing income by over £1 million every year since 2023. And we recently won Fundraising Charity of the Year at the National Fundraising Awards 2026!

Now’s an exciting time to join us as we work on a new multi-year strategy and expand the team yet again, bringing in new resource to give the different activity areas space to grow and ensure we can do our best work – contributing to PCR’s lifesaving mission, developing our careers and enjoying work within an ambitious and supportive environment.

This role is new, created to focus on community fundraising which is a growing area with huge potential for PCR. We currently receive significant unsolicited income from our brilliant supporters, but there is a key opportunity to take a more proactive approach to recruiting new community fundraisers, improving their supporter experience and testing new offerings & products. You will work with the team to create and deliver a plan for this new proactive approach and will lead on day-to-day relationship management with fundraisers.

You will also lead the project management and delivery of some community-focused fundraising events. For example,our annual Snowdonia for Science event or testing new PCR-owned products which work for a community fundraising audience. We currently expect the split of time to be roughly 75% on community fundraising and 25% on events, but the two areas will be closely connected, and this split may change over time. We are excited to work with you to develop the direction of this role as the team and portfolio grows.

You will report to the Head of Events & Community and work closely with the whole team, as well as colleagues across PCR. Most of the Events team try to work together once a week when possible at our London office (Chancery Lane) but we have flexible working arrangements, so you can choose to be office based or hybrid. You would be needed to travel to regular supporter events across the UK (many of which are currently in the London/ SE England area) and to some team days in London on an ad-hoc basis. 

Key Responsibilities

At PCR, we make team members’ development a key priority and there is always a % of time available to collaborate more widely for your development and interest. However, your main focus will initially be:

Project management and income growth

• Create and lead a plan to implement a proactive community fundraising portfolio, identifying new approaches to test and audiences to target which build towards a long-term sustainable income stream, ensuring alignment with the Public Fundraising strategy.
• Design and deliver ambitious fundraising budgets for your area which contribute net income towards PCR’s mission.
• Lead the project management and delivery of the community fundraising and events activities you are responsible for.
• This will include monitoring objectives, budgets and the bigger picture to ensure opportunities are seized & risks are minimised.
• Carry out supporter data and income processing tasks as required, including on the CRM and other internal systems.
• Work with the team to create and deliver effective marketing plans which meet recruitment targets.
• Analyse results based on KPIs & supporter feedback, proactively implementing changes & improvements.
• Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR’s policies.

Stewardship and relationship management

• Lead on the delivery of a great supporter experience for community fundraisers in line with our Public Fundraising manifesto, motivating fundraisers to raise more and remain loyal supporters of PCR.
• Interact with supporters via a range of communication channels and in-person, attending events and presenting about PCR’s work when required. This will include travel, for which TOIL will be given and reasonable expenses covered.
• Lead on relationship management for your area, spotting potential for fundraisers to have a greater impact with PCR as a whole, and working with colleagues in Philanthropy, Partnerships, Patient Projects & across the organisation to achieve this.
• Carry out stewardship tasks using tools like Mailchimp, GivePanel and JustGiving, for which training will be provided.
• Oversee stock management via our fulfilment house and ensure we have high-quality fundraising merchandise.

Product development and innovation

• Seize new opportunities for products, journeys or events which would engage a community fundraising audience, taking a test & learn approach. For this, there will be realistic budgets & an understanding of the investment needed for new ideas.
• Stay up to date with sector trends and maintain a strong understanding of PCR’s existing (and target) supporters to create and implement products and experiences that motivate and inspire.
• Use feedback and data to spot opportunities for the constant improvement of fundraisers’ experience with PCR.
• Work to engage supporters beyond their initial activity, testing ongoing journeys and maximising their life-time value for PCR.

Teamwork

• Alongside line managers within the team, help to oversee the relevant day-to-day work of the Supporter Engagement Officer/ Assistants who are supporting your activities, to ensure effective delivery and collaboration.
• Contribute to team strategy and capacity planning.
• Work with the team to embed our agile ways of working, modelling the principle of collective responsibility.
• Contribute to the improvement of relevant processes & infrastructure to ensure efficiency, compliance & best practice.
• Attend and actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
• Model PCR’s organisational values: innovation, collaboration, accountability & empathy (championing the patient voice).

The Community Fundraising & Events Manager may also get involved with other work to support Public Fundraising activities as appropriate. Attendance will be required at weekend and evening events, for which TOIL will be given.

Skills and Competencies

Our ideal candidate would be proactive team player, with:

• A willingness to get stuck in, eagerness to learn and strong sense of personal accountability.
• First class relationship management skills, with an ability to build rapport and to choose the right method at the right time in order to inspire a range of audiences through great stewardship and storytelling.
• Great written and oral communication skills, and an ability to present PCR’s work confidently in front of an audience.
• Strong event and project management skills, including end-to-end planning, budgeting & results tracking.
• The ability to see opportunities and drive progress within existing activity – and finding our next successful ones!  
• Excellent organisational skills and the ability to juggle competing priorities, identifying the most valuable use of your time.
• An ability to oversee others’ work, to delegate effectively, and to give constructive feedback aligned with goals.
• Good attention to detail and IT Skills, with the ability to use relevant tools and a CRM database (training will be provided).
• A good understanding (or ideally experience) of community fundraising or similar peer-to-peer fundraising activity.
• A strong belief in the work we do at PCR, and a commitment to our values and mission.

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a one two-stage interview process. The first interview will be online, and the second will be an in-person interview at our office in London.

For more information about the role, please contact our hiring team at the email provided in the full job description for an informal chat.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team.

HR/People Officer 
Reference number: 369
Reports to: Director of People & Culture
Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours)
Contract: Permanent
Salary: £32,000 - £34,000 per annum
Working base: Watford (with occasional travel across Hertfordshire)

We’re Hertfordshire Mind Network

We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health.

About the role

As HR/People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture

As HR/People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way.

Key Responsibilities include:

Employee Lifecycle

• Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving.
• Advise line managers on recruitment; selection, interview and safer recruitment
• Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate.

Systems, Data & Reporting

• Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc)
• Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting.
• Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll.
• Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated

Employee Relations & Case Management

• Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests.
• Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed.
• Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate.

Projects & Continuous Improvement

• Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements.
• Support quality assurance processes in line with National Mind policies and ISO9001 standards.
• Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director

General Responsibilities

• To support any member of the People and Culture team and to cover team absence as required.
• Note taking for meetings as required
• Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health.
• Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement.
• Maintain strict confidentiality at all times.
• Undertake any other reasonable duties as required by the Senior Leadership Team.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 2nd September 2026
Interviews to be held on a rolling basis.
We will close the advert prior to this date if we receive sufficient applications.
N.B. Please quote reference number 369 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Group Activities Coordinator to play a pivotal role in our complex needs service in Notting Hill.

Sounds great, what will I be doing?

To provide management support and advice to Group Facilitators, Volunteers, Social Work Students to help them develop their role in providing support to service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of the needs, perceptions and engagement barriers faced by African, Caribbean and Arabic-speaking communities experiencing mental health difficulties, including those who may be disengaged from services. You will have experience working directly with these communities, using co-production approaches that respect cultural needs and enable meaningful involvement and feedback. You will be confident managing services within budget, promoting equality, diversity and inclusion, and representing the organisation positively at external events through presentations and promotional activity. You will have excellent knowledge of mental health conditions, including signs, symptoms and treatments, with the ability to assess deteriorating mental health and take appropriate action. A strong working knowledge of housing, community care, mental health, health and safety, and welfare benefits legislation is essential, alongside the ability to use computer systems to produce accurate reports and monitor the quality of staff record-keeping to a high standard.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on 16 August 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 25 August 2026